User_Manual_Partner_Interface_V1.2 with images and header
Contents
1. n sl Is ga y ial al by ily GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing New Notification To OTOM Subject Attach I AAA M sena J cancel DTEM O 2012 Contact Us About Us 2 Enter the required Subject and Message body 3 Click on Browse to send an attachment along with the notification Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely S os ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 5 2 View Notification User has the ability to View a Notification directly from the Notification Summary in the Dashboard or from the Notifications screens Clicking on a Notification from the dashboard directly opens the Notification Else clicking on a Notification Subject from in the Notifications Details screen displays the Notification Clicking on back will navigate user back to the Dashboard Testingggg 10 10 2012 14 11 Received 28 09 2012 17 14 Received s Application ref no DTCM a 2181131 has been verified f IM 4 1 2 a4 5060 Bb bl Displaying items 1 10 of 80 Subject Ya nu DTCM 2971218 Completed Assessment against application No DTCM 2971218 Completed From DTCM To Nitya Venkat A A DTCM 2 gt 70 p3 dojo pi L3 al is Mr Chandra Kumar J3 g 2012 09 08 ss dla E sid paal pg tala puil Ja cz E2. GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing A Z 3 6 1 Assessment Report Clicking on the Assessment number on the Dashboard Assessments displays the assessments reports screen This screen displays the assessment report that is associated with a specific assessment Welesece Ekhlaque Ahmad Partner My Penita Hele Logs de Departimens of Faria and Commerte Marketing Classification Assessment Ripon table erred Tapa Robe Taahine Hana Do epar d cenae Farms 123455 Eben Hare fbr applet fd Seer adden Buking Huber D Pas Huber 17 Stres lamis Arma Cathe Cont Dra SF dl ADA Lamb 1 Lita E Crea cj furs MINES EA B Pub Aces od EGR 605 Bp s 159 5 4 i2 0s Laos e 3 food amp Dirermage 156 00 ionis toos 1559508 100 0 100 05 g terface Angas 10000 Icom oaoa taa O coe A0 amp Seres 38044 i IDAEM LDADA em OAA 1030 dedere E ee eon 5 08 ajs 4 Pardon aae O maa mas AA y kode er ibara O 50M DA a Mousse ping 100 04 He AS 130 09 100 05 T L0 ayrini 46 teo a p 100 nem ODD reri pem 1002043 l tb d EGG DA 100i T 100 05 Lon rms Leaewiq Chafee OA BE DEM AD hom 55 e Cimsiduahzne Videos Di no OoOO D 0 Dit 505 a Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 TIPP definitely et gt S
3. S qe gsi ll a4 gi y amp al La 41 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing SS Click on Next gt gt to go to Violation Log 3 6 2 Violation Log This page will display the Classification Violation Report This list out the Deficiency Details reported and user can add the requested grace period to fix remove the deficiency User can click on Save to continue working Welcome Ekhlaque Ahmad Partner My Profile Help Logout English iaa Classification Violation Report Establishment Type Hotel Establishment Name EKhl Hotel 4 License Number 123456 Address Ekhlaque Ahmad Delhi 1 12 Jamia Guest Arrival Date 30 09 2012 i nna psp ie aS Assessment Type New Classification Start Date Of Assessment 23 09 2012 14 41 End Date Of Assessment 01 01 6001 00 00 pup E on the violation log or Submit the log for further processing by DTCM officials Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 ces ae gil Gay gi 1 amp al La 41 O GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 3 7 3 7 1 definitely Create New Application A new application can be applied through the Create New Application on the dashboard Replace Classification Certificate Replace Classification Plaque 1 Click on Create New Application from the dashboard 2
4. 24 3 7 1 Replace Classification Certificate Replace Classification Plaque 24 3 8 o re E 26 Relerenc MANGIA meet 27 Aree 28 5 1 Create ia eec 29 5 2 VIEW erttirerzui o Mee E 30 Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely S 223 ye gio S532 gi itl amp AL ds GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing ded Yip i KA 1 General Information 1 1 Overview The User Manual contains all essential information for the user to make full use of Partner Interface module This manual includes a description of the system functions and capabilities contingencies and alternate modes of operation and step by step procedures for system access and use User graphics where possible are provided in this manual for easy reference 1 2 Purpose 1 2 1 Purpose of this manual This user s manual has been developed to help guest accommodations and DTCM to better understand the partner interface module of the DTCM classification system This document is a simple easy to use reference that will help them navigate through the features and available options within the par
5. DUBAI Department of Tourism and Commerce Marketing definitely D eA It displays the set of images uploaded by the user You can click on the edit link EMI to update the image or click on Delete icon to delete the image from the gallery Clicking on any of the thumbnail image displays the image as the main image a Image Gallery Click on the edit link opens a pop up window which will allow you to browse and upload additional images Upload Image Upload Image b View Establishment Room Details User can click on this link to open establishment room details This will be the same information provided by establishment while submitting the application form Welcome Ekhlaque Ahmad Partner My Profile Help Logout a gs v gt NOD a sii ai ely Eal I a sl GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing B Dashboard Room Details Search Room Type All vw Floor Building Number Room checked and measured Room Number Room Types Building Number Length meter Width meter Area sq m 1 Single 1 1 34 2 Single 1 1 35 Sl scr l 7 i o Displaying items 1 2 of 2 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely eas ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing c Application History Click on Application History l
6. M to the establishment 3 4 Establishment This section will give preview of the establishment which includes hotel name rating license number and image You can click on the establishment name to go view establishment details Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 GOVERNMENT OF DUBAI 3 4 1 Establishment Details Per Bre bbbbb Dx ardor gerent 6 rre y seua dar Nonne mtativeo s Mario 7 PODDDO J L4 P A ei 7 s 1 211 A o i o F y g bif ow Lj gt E A 9 E Lj Iit 4 Ore ye A E hon Ds a a a gt E 1 er 12 m i J Jo g F a 4 ca dA 2a naes amp n are 4 amp EX F 2 x 4 Fess gantt Eti dtap s 4 3 gt A i 5 i 27 AS 27 Res 1 e gt L4 gil Say itty ial aou 8 sla Department of Tourism and Commerce Marketing definitely Display the establishment image and details Clicking on Establishment name opens the establishment details naco E khiagwe Ahmed Portner y ofte bo son yp stk b ep h 5 i aom P ip Department of Tossrisan and Commenee Marteting Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 2 s ae gil Say itty ial aou 8 sla GOVERNMENT OF
7. MENT OF DUBAI Department of Tourism and Commerce Marketing Notification Details Create New Notification Print Subject Date amp Time Type J 25 10 2012 12 44 Received A as aus DTCM 2971218 Completed Assessment against as 22 10 2012 12 11 Received application No DTCM 2971218 Completed ai li a Aus DTCM 52 Completed Assessment against or 16 10 2012 11 28 Received application No DTCM 52 Completed Ay A ud au DprTCM 3051226 Completed Assessment against A 16 10 2012 10 41 Received application No DTCM 3051226 Completed subject arb 10 10 2012 16 35 Received sata Sy gui Rd ath ca Ss ros 10 10 2012 15 43 Received ay 4S Gan TA uum 10 10 2012 15 39 Received Testingggg 1 10 10 2012 14 12 Received Testingggg 10 10 2012 14 11 Received Application ref no DTCM 28 09 2012 17 14 Received 2181131 has been verified M 4 1 2 EST NE Displaying items 1 10 of 80 DTCM O 2012 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 ZAS qe gsi ll Say itty ial a au M i sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing definitely 1 Clicking on Create New Notification button displays the Notification Compose screen to send a notification to the DTCM staff 5 1 Create New Notification English a e Welcome Nitya Venkat Partner My Profile Help Logout TAL E toe m
8. ORA BUSTA Contact us Abat us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely ns ae gil Soy itty ial au A GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 2 1 1 Username It is the unique Username generated after the successful completion of registration process Users are required to enter the valid username to login to the partner interface 2 1 2 Password It is the unique password generated after the registration process Users are required to enter the valid password to login to the application 2 1 3 Login After entering User ID and Password click on Login button to access the application It will validate the User ID and Password entered by the user and on successful validation navigates the user to the module home page 2 1 4 Forgot Password Click on Forgot Password link to generate a new password On clicking Forgot Password system prompts the user to enter their Passport Number Emirates ID Secret Question amp Answer and Email address as displayed in the image below Upon entering details system will validate the credentials and generates a new password and send the same to the user s email id which is the same as specified by the user at the time of registration ZO Ji ly rs ds B GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing g Forgot Password Reg
9. Select Application Purpose gt Replace Classification Certificate Replace Classification plaque from the Application Purpose section The Guest Accommodation Details section comes prepopulated with the establishment s details English 2 P Welcome Nitya Venkat Partner My Profile Help Logout NETN E gt t sii Is gol y A lu GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Dashboard Application Form Application Form Self Assessment Supporting Documents Establishment owns the responsibility of providing correct and appropriate information documents evidence photos in the Classification System Please fill the application form correctly as incorrect information will attract penalty Application Purpose New Classification Cancel Accolade Replace Designator Certificate Receive Guest Replace Accolade Plaque Replace Classification Plaque Renew Classification Replace Accolade Certificate Replace Classification Certificate Refurbish Major Repairs Add Facility Reduce Facility New Designator Advisory Consultancy Upgrade Renew Designator Change Management Company Details Downgrade Cancel Designator Re Assessment New Accolade Replace Designator Icon Others Renew Accolade Guest AccommodationDetails Guest Accommodation Name Arabic Guest Accommodation Name English Tourism Trade License Number 1111111 If not available then Transaction Number Transaction Number 1234567 License Expi
10. User Manual DTCM Classification System Partner Interface Version 1 2 Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 PAS qe sio S532 gi itl NN A eee GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing definitely ij A Ki Y ww it AY Waa Table of Contents 1 General nie air UIA maniaco tiara 1 DS IS C E 1 T RUDO O CCP On et 1 Accessing DTCM Partner Interface Module 111leeeee eee Leeeeee eese nenne nennen nnn nnns 2 WISE COIS All INTE 2 ZONE nimm e SE UE E EE E A T 3 Bg Vee O LO E H 3 PES MO A Oo CE 3 a ORO OW ras o o PRE o SO on 3 2 1 5 New User Registration ccccccccssseeeececceesseeecceseesceceeseeauesceeessausueeeseseuseseeesssauseeeesessaeeees 4 Dashboard 7 SRM ceu m TUTT 8 32 SEAN cle BERNER E t 8 3 3 NOMICAMONS 8 e e e o O OA 8 3 4 1 Establishment Details ias 9 3 5 Applicaton Bro Pip RR 15 391 ApplicanoNn Bic NR 17 BANS SOS SIS Te O OUN Eaton rider lencia 21 3 01 Assessment Report sumaron Rites 22 2 0 2 leis LOG NM e 23 3 7 Greate NEW ADPliCal ON isidro nit
11. ation user will be redirected to the following page ua o gt gsl Is piit ill y TT 8 l GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Lb Thank you for submitting your application Your reference number is UNREG213 This application is valid till 11 10 2012 To complete the process kindly submit the required documents at DTCM office in person List of Required Documents 1 Letter of authority from establishment owner containing the following Transaction ID Received by user from licensing team License Number for already existing establishments ii Name Of The User ii Passport Number iv Email Address 2 Passport copy along with original for verification OR 3 Emirates ID Hard Copy Required to be submitted Disclaimer Subject to late holiday announcement Close The following process of registration is done offline by the user at the DTCM office a User takes a copy of the registration number to the DTCM office and presents the required documents to the counter staff along with the application number b Ifthe establishment is not registered with DED the user is required to fill the licensing form manually and submit the same based on which licensing will provide a Transaction ID to the Establishment Representative To be handled out of system Once verification has been completed the system will send a username and password to the user on the registered email add
12. ber 6989896989 Your Application reference number is DTCM 4981419 Save Cancel Contact Us About Us DTCM O 2012 4 Click on Next to move to the Supporting Documents section Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 ons definitely qe gsi ll IG y ily amp al La 41 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing E English 2 Welcome Nitya Venkat Partner My Profile Help Logout sos il Sy ls ils Department of Tourism and Commerce Marketing Application Form Application Form Supporting Documents Supporting Documents Official Request Letter Comment DTCM O 2012 Contact Us About Us 5 Click on Browse and Upload the required Documents and Click on Submit to Submit the application User is navigated back to the dashboard and the Application with status may be viewed from the Application list 3 8 Work Queue This section displays the Application Assessment details as per the selected item corresponding to the establishment Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 un s e gsi ll CA amp al La 41 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 4 Reference Material definitely A A The reference documents uploaded by the DTCM may be viewed by t
13. dle English Last English First Arabic Middle Arabic Last Arabic Email Address Passport Number Telephone Number General Manager Contact Information First English Middle English Last English First Arabic Middle Arabic Last Arabic Email Address Passport Number Telephone Number Nitya Nitya 1111111 Marriott Group Nitya Venkat Nitya Venkat nitya venkataraman wns com ao11100011 1231111111 GM First Name GM Mid Name GM Last Name GM First Name Arb GM Mid Name Arb GM Last Name Arb GMEmail wns com 123456 9871234567 Guest Accommodation Category C Hotel C Resort Hotel Apartment Guest House Self Catering Time Share Youth Hostel a a a University Campus Building Details Budget 3 Star Standard Standard Standard 3 Star C 1 Star C4 Star Hostel Campus Hostel Campus 2 Star C 3 Star 4 Star Superior Superior Superior 5 Star Standard 4 Star C 5 Star 5 Star Deluxe Deluxe Deluxe Superior C Deluxe Floors Total Rooms Units Studio Single Rooms 1 Bedrooms Double Rooms 2 Bedrooms Triple Rooms 3 Bedrooms Suite 4 Bedrooms or more Twin Dormitory Others F Tour Operator Desk r Barber Salon Contact Us About Us Ground sqm Spa Gymnasium Ballroom Banquet Halls Bars Guest Lifts Kitchens Kids Club Theme Park IV Car Rental Desk IV Retail Outlets m e e Service Lifts Laundry OO e O r
14. e OOO Tennis Squash Courts Swimming Pools RestaurantIs Cafes Parking Spaces Conference Rooms Discos Night Clubs No of Building pr O O O ooo o o F Travel Agency Desk DTCM D 2012 Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 P qe gsi ll CA PA aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing a Application Form The first section of application detail will display the details of application form submitted b Self Assessment On clicking Next you will be redirected to the Instruction list for self assessment The instruction contains the checklist for assessment fall ash Beraien of Tourism and Commerce nt Soupporting Documents wnat Click on the radio button to om a criteria Comment is mandatory an the Ome tab SAGE RL ac EEE iS Attach supportive evidence T Select Y N radio button to indicare d cribenis is met Comment is mandatory it eritema ie not met perma Attach supportive evidence Select Y N radia button ta indicate i criteria is mat Comment is mandatory if criteria is net met Attach supportive evidence Quality Select T N radio button te indicata Y coteria id mel Select epecihc reason if nei met Condition Select Y N radio button to indicate criteria is met Select specific reason if not met Cieanimess Select Y N radio button to indicate amp criteria is met Select s
15. e Violation Count Deficiency Count Appeal Count 28 09 12 AS 515 DTCM 3641285 Informed Day 0 0 0 14 41 28 09 12 AS 530 DTCM 3881309 Informed Day 0 3 0 17 53 E L j VM 4 gt gt I Displaying items 1 2 of 2 Contact Us About Us Clicking on the assessment history displays the list of all assessments done for the selected establishment User can further search the assessment providing a date range in search criteria User can click on Assessment Number to open the assessment report and violation log They can update the violation detail from the same area if there is any Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 GOVERNMENT OF DUBAI ces ae gsi ll Say itty ial a au M i sla Department of Tourism and Commerce Marketing definitely A i e Document Library Click on Document Library to open an online library of all documents pertaining to the establishment User can download and upload Establishment Document In addition to that they can click on Self Assessment to download self assessment document by clicking on the document name English ET Welcome Ekhlaque Ahmad Partner My Profile Help Logout 2 23 Se we GOVERNMENT OF DUBAI soa iy y dad asi Department of Tourism and Commerce Marketing Document Library Establishment Document Self Assessment Document Type Updated By Document Name Da
16. e and subawt the following app cabon then submit required documents Letter of Authority and Passport in person to DTCM wetfun 3 business days 2 New Establishments are defined as not yet received a valid License New Estabbshments may apoly for user registration by supplying Trartsaction ID from Licensing Dept 3 Esting Establishments are defined as already havrig vabd Licence xi960n9 Establishments must provide License on thes application form Suttix First Name Middle Name Last Name Representative Email Address telephone Number Mobile Number Emirates ID Passport Number Establishment Type Establishment Name English Establishment Namel Arabic Transaction Id Category Secret Question Attach scanned copies al Letter of Authority Choose Fie o file chooser Passport Croose Fie No fie choser Type the characters you see in the picture below Letters are not case sensitive mandatory Note E her Erwetes 1D or Passport Number Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely S 223 ye gio S532 gi itl amp AL ds GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing K W AV 4 f WW WE a Registration Instructions This section provides the details on the registration process User needs to go through the instructio
17. efurbish Major Repairs Add DTCM 3371258 09 12 20 2 Completed Facility Reduce Facility DTCM 3331254 Renew Classification 09 12 19 14 Approved DTCM 3341255 Upgrade 18 09 12 19 13 Approved DTCM 3351256 Downgrade 18 09 12 19 13 Approved Replace Designator DTCM 3201241 12 09 12 10 42 Paid Certificate Vx 1 2 34 M Displaying items 1 10 of 38 This section displays the list of Applications submitted by the establishment and their statuses thereof along with details such as Application Number The first column will list out all the applications in the system User can click on application number to open the application form in a separate window Application Purpose This section will display the purpose of the application User can sort the results based on the purpose by clicking on sort icon in the column header You can also filter the result by clicking the filter icon present in the column header and provide the search criteria Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely eos qe sio S532 gi itl calcio 1 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing pi de Y i KK K Clear Filter Show rows with value i that Is equal to And Is equal to Y Filter File Date and Time This column will display the Date as well as Time on which application was filed Filt
18. er option is also available in this column Application Status Display the current status of the application User can also sort the result based on the status You can filter out the result based on the status value Assessment Number Displays the assessment number generated by system You can search for a specific application number by using the search option Result This column will display the result of the assessment Delete User can delete the application which are in draft or not submitted so far The delete icon is enabled only for the applications which are not completed and not submitted Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 gsi ll CA PA A O GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing definitely A A On clicking on the application number on the dashboard you will be redirected to the application details page 3 5 1 Application Details Application b Application Form Self Assessmp Application Number DTCM 3341255 Application Purpose e Upgrade Guest AccommodationDetails Guest Accommodation Name Arabic Guest Accommodation Name English Tourism Trade License Number License Expiry Date Estimated Date of first Guest Arrival Only for New Guest Accomodation Management Company Name Supporting Documents Management Company Representative Contact Information First English Mid
19. et EA B pert pes pls Le ip pa e 08 09 2012 pni o a v Date 22 10 2012 Nitya Venkat Nitya License No 1111111 The Informed Day conducted on 08 09 2012 by Mr Chandra Kumar against the application for Downgrade Ref No DTCM 2971218 has been completed Kindly find the Assessment details below Assessment Type Informed Day DTCM D 2012 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012
20. he clicking on the Download Reference Material button on the DTCM Partner login screen You may save and view these documents by clicking on the document name of the corresponding document aK quu T au Lig GOVERNMENT OF DUBAI Reference Material Select Category All w Document Name Document Hotel 5 Star Checklist Document Industry Manual Document ee m wi Document RRE Document Hotel 4 Star Checklist Document English Document Document Document Report Statistics Statistics Contact Us About Us English amp sj ll Spe itl da ls Department of Tourism and Commerce Marketing Publish Date 28 07 2012 23 09 30 07 2012 10 54 02 08 2012 20 02 04 08 2012 22 28 21 08 2012 17 15 23 08 2012 07 39 04 09 2012 11 08 08 09 2012 10 12 08 09 2012 10 15 08 09 2012 10 27 895 KB 1645 KB 70 KB 759 KB 1018 KB 35 KB 13 KB a2 KB 32 KB 32 KB Displaying items 1 10 of 12 DTCM O 2012 Department of Tourism amp Commerce Marketing DICM Classification System Partner Interface Issue 1 14 November 2012 definitely gsl Say itty ial aou M 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing gS 5 Notifications On clicking the Notifications header from the dashboard user is navigated to the Notifications Details Screen English us Welcome Nitya Venkat Partner My Profile Help Logout AXIS UM e gsal Is ge lly ad 3l5 GOVERN
21. ink to displays a complete list of all applications submitted with respect the selected establishment User can further go ahead and use to search options to search the desired results Welcome Ekhlaque Ahmad Partner My Profile Help Logout P747 T quM C LJ su a Is go 1 y ica tt 8 23l GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 8 Dashboard Application History Search Application Purpose All Vv Application Status All v Application Number Application Application Purpose Application File Date amp Tim Application Status Payment Order Number DTCM 3641285 New Classification 20 09 12 10 35 Completed 23424 DTCM 3881309 New Designator 28 09 12 17 09 Approved 123233 VEM 4 1 gt gt i Displaying items 1 2 of 2 They can use the following search options to narrow down the search result e Application Name e Application Status e From Date e To Date Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 cas ae gio Soy itty ial a uM 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Duis eA Welcome Ekhlaque Ahmad Partner My Profile Help Logout d Assessment History X GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Dashboard Assessment History Search Date From E To E Assessment Number Application Date amp Time Typ
22. location of the establishment g Establishment Details This section will provide more details about the establishment Following are the key information areas listed out in this section e Guest Accommodation Details e Owners Partners e Site Information and Lease Contract e Building Details e Designator Details e Accolade Details h Close Click on the Close button will close the screen and will take the user to Home page Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely ns ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 3 5 Application Count Application section displays the count for the total number of application submitted drafts In Progress and completed application for the establishment Click on application count to display the list of applications in the table below the count You can select a specific application from the list to open its details Application Details Application Application Purpose File Date amp Time Application Status Assessment Number Result Delete Replace Classification DTCM 4991420 25 10 12 15 03 Invoiced Plaque Replace Classification DTCM 4981419 25 10 12 2 Paid Certificate DTCM 3651286 Downgrade 12 10 Approved Refurbish Major Repairs Add DTCM 3381259 09 12 20 Completed Facility Reduce Facility DTCM 3321253 Receive Guest R
23. ment against application No DTCM 3641285 Completed 28 09 2012 4 47 32 PM 2 2 Draft 0 In Progress 0 Completed 2 With DTCM 0 Completed 2 EKhl Hotel 4 Hotel 2 2 4 License 123456 d W 24 DTC VE 800 7090 Application Details Application Application Purpose File Date amp Time Application Status Assessment Number Result DICM 3881309 New Designator 28 09 12 17 09 Approved AS 530 DTCM 2641285 New Classification 20 09 12 10 35 Completed AS 515 Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely PAS qe sio S532 gi itl NN A eee GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 4 i 4 Ww KK 3 1 User Information This section will display user information which includes e Name of user logged in e Link to My profile Click on My Profile hyperlink to go to User Profile screen e Link to Help Click on the Help link to go to the help page which provides help documents that lists out information relating to Categories Grading Designators and Accolades etc This section guides the establishments by providing all the required information and will ease their process of applying for the guest accommodation classification e Logout Clicking on Logout will logs you out of the application 3 2 Dashboard Dashboard is the home
24. ns before starting the registration process b Registration Form Fill the registration form with the requested details In order to complete the registration form you need to fill all the required fields marked with red asterisk sign While filling the application form users are requested to select the appropriate Establishment Type e New Establishment New Establishments are defined as not yet received a valid License New Establishments may apply for user registration by supplying Transaction ID from Licensing Dept e Existing Establishment Existing Establishments are defined as already having a valid License Existing Establishments must provide License on this application form c Attach Documents Attach the mandatory documents User can browse and attach the required mandatory documents It is mandatory to attach i Letter of Authority ii Passport Copy to complete the registration process d Submit Click on the Submit button submit the application form and generate the application registration number e Cancel Click on the Cancel button to cancel the registration process and navigate back to the home page Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely As ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing f Registration Process On successful registr
25. page of the authorized user which displays summary statistics relating to the establishment The summary statistics comprises of Notifications Displays a list of all the received notifications The notification pertains to update on violations recorded fees status upcoming expiry and relevant information pushed by DTCM to the establishment Establishment Display the establishment image and details Clicking on Establishment name opens the establishment details page Applications Displays the count for the total number of applications submitted drafts In Progress and Completed applications for the establishment Clicking on any of the application count will display the list of applications in the table below Clicking on a specific application will provide ability to the user to view the details of the selected application Assessments Displays the count for all assessments as well as a split up into scheduled In Progress and Completed assessments conducted for the establishment Application Detail Displays the summary of the applications like Application Number Purpose and Status etc User can click on the dashboard logo to go to the dashboard page at any point of time This will act as a shortcut to the dashboard 3 3 Notifications Notifications display a list of all the newly received notifications It displays an update on all violations recorded fees statuses upcoming expiry and all relevant information pushed by DTC
26. pecific nai net met lt lt Previous Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely ns qe gsi ll IG y ily amp al La 41 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 3 Click on Next gt gt to move the Self Assessment Statutory Violation page and the subsequent self assessment checklist filled by the establishment while submitting the application 4 Dashboard Application Form Self Assessment Supporting Documents Self Assessment gt Statutory Violations Establishment Classification File Requirements The following documentation should be stored in a file marked Classification Assessment Documentation and produced on arrival of the Classification Assessor to conduct the assessment Statutory Requirements Met Not Met a Child Care Certificates Completion certificate verified and checked by DTCM Emergency Procedures Employee Insurance Entertainment licences Establishment showed the Statutory Folder to the Authorized employees F amp B Hygeine Certificate Garbage Collection Contract R A SESS SRI General Managers Hotel Management Certificate Islamic Awareness Training Certificate to be implemented in 2011 Issued by DTCM Licensing Liquor licence Live Entertainment Contracts Passport Guest data registration sys
27. process e Un registered users can request for registration via New User Registration feature Note Un registered users are the establishment users who needs a valid username and password for e Users can also access public material published y DTCM from Download Reference Material e An enquiry can also be submitted via this screen for people with interest in media investments etc Given below is the snapshot of login page Department of Tourism and Commerce Marketing Registered User Login Here Ft Ya __ EE Username OTOM aims at enhancing the accommodation ser os level facilitating the selection of accommodations suitable to every REB ON category of visitors international tour and travel agencies The CES current classification system ensures the availabilty of services and facilities in accordance with the expectations of 2 1 4 Coroni Password such vistors DTCM im resporsible for the admimstratnve tasks related to the issuance of tourism licenses follow up with the hcenzing EN New User Registration procedures comprising preliminary approvals renewal amandment and cancellation DTOM is responsible for E administrative tasks related to the issuance of permanent temperary tourrsm achib permite follow ups and inspections oof such authensxed meotities to ensure their compliance with the laws and regulations implemented in x Be a GREEN 24 BAL a ja ami d a DAA L
28. ress The user will be prompted to change the password on the first login and will be asked to update his her secret question a Username to be auto generated alphanumeric number b Password to be auto generated alphanumeric number Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 A Sy definitely CHE ae gsi ll Say itty ial a au M i sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing A Z 3 Dashboard Once you are logged in the system will redirect you to the Partner Interface Dashboard Welcome Ekhlaque Ahmad Partner My Profile Help Logout SAIZ iy y cs pal dd GOVERNMENT OF DUBA Department of Tourism and Commerce Marketing AE Welcome to DTCM Application ref no DICM 3641285 has been The Partner Interface serves as a medium of communication between DTCM and Guest verified z 20 09 2012 10 44 35 AM accommodations It enables an establishment to apply for and track their different types of o _ __ __ Fee amount paid foc application ref no OTCM application online It also allows establishments to send and receive notifications to and from 3881309 DTCM and acts as a central repository for all information amp functions related to the 7509 2042 5 39 15 OM 3 thin the boundary of the DTCM classificat Application ref no DTCM 3881309 has been verified 28 05 2012 3 10 04 PM Assess
29. ry Date e H Estimated Date of first Guest Arrival Only for New Guest Accomodation Management Company Name Arabic Marriott Group Management Company Name English Marriott Group Accommodation Representative s Name Arabic First Nitya Middle Last Venkat Accommodation Representative s Name English First Nitya Middle Last Venkat Accommodation Representative s Email Address nitya venkataraman w Passport Number ao11100011 Telephone Number 123 111 1411 Save Cancel DTCM D 2012 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 eas definitely ae gio Soy itty ias ls GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing a E 3 Click on next the Application fee details and Applicant Information Details are displayed Clicking on Previous will navigate back to the Application Details screen Clicking on save saves the Application Form as a draft English a Welcome Nitya Venkat Partner My Profile Help Logout LX Lb A5 a i GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Application Form Application Form Supporting Documents O industry Manual E Application Fees Replace Classification Certificate 500 Dh s Knowledge Fee 10 Dh s Total Fee Amount 510 Dh s Applicant Information Mame Nitya Venkat Email Address nitya venkataraman wns com Telephone Number 1231111111 Mobile Num
30. te Time 123 JPG 123 JPG 123 JPG Establishment blueprints DTCM 20 09 2012 10 44 Establishment blueprints DTCM 28 09 2012 17 10 Establishment blueprints DTCM 28 09 2012 17 10 iu lt 1 gt I Displaying items 1 3 of 3 Select Type Upload Establishment blueprints i Cancel Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely S os ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing Self Assessment In order to upload a document user needs to select the type of document being uploading from the dropdown and then provide the path where the document is located on the system There are two types of documents e Establishment blueprints e Land and Location map Welcome Ekhlaque Ahmad Partner My Profile Help Logout KEEFE amp E E 2 si Ss sy Eal a uu ts GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 3 Dashboard Document Library Establishment Document Self Assessment Self Assessment Category Rating Date amp Time Self Assessment DTCM Hotel 5 Star 20 09 2012 10 14 3641285 Self Assessment DTCM Hotel 5 Star 28 09 2012 16 54 3881309 Vm 4 gt gt i Displaying items 1 2 of 2 f View Map Clicking on the View Map link navigates the user to the Google Maps page to view the
31. ted or pending for the establishment The following information is displayed in the table Assessment type Assessment number Application number Date amp Time of assessment Status Violations Assessment Details Assessment Type Assessment Number Application Date amp Time Status Violations New Classification AS 515 DTCM 3641285 28 09 2012 14 08 Completed 0 New Designator AS 530 DTCM 3881303 28 09 2012 17 50 Approved D New Accolade AS 573 DTCM 4211342 09 10 2012 10 48 With DTM 0 Dina FH mE MM IS Displaying items 1 3 of 3 Assessment Type Indicates the type of assessment performed User can filter the result using the filter option available in the column header Assessment Number Clicking on the assessment number displays the assessment report for the selected assessment on a separate screen Application Number Clicking on the application number opens the application form in non editable mode Date and Time Indicates the date and time the assessment is to be performed or has been performed Status It displays the status of the assessment Filter option is also available in Status Violation The count indicates the total number of violations that have been filed for a particular assessment conducted for an establishment Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 IET definitely CSS qe gsi ll guil Eala O
32. tem username and password Pest Control Contract Previous licence year and for the coming licence year Public Liability Insurance safety Procedures Security Cameras Compliance SAT RAT ATTAT 3 RI Third Party Indemnity Insurance DTCM O 2012 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 NE definitely qe gsi ll IG y ily amp al La 41 8 3la GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing E c Supporting Documents On navigating through the checklist or on clicking the Supporting Document header from the tabbed pane you may view the documents uploaded with relevance to the application form English a Welcome Nitya Venkat Partner My Profile Help Logout Department of Tourism and Commerce Marketing Supporting Documents Guest Accommodation Blue Prints Test jpg Guest Accommodation Owner s Passport Copy Testi bmp iSi Bd AE Displaying Wont E oia Comment DTCM G 2017 Contact Us About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely P ae gil Soy itty ial au A GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing 3 6 Assessment Count Clicking on the assessments hyperlink on the dashboard displays the list of all assessments comple
33. tner interface 1 2 2 Purpose of the application module Partner Interface aims at providing a simple and user friendly bi lingual interface to allow authorized users of establishment to perform classification related activities with DTCM classification system The basic purpose of this application module is to e Actas a repository of classification information for DTCM Establishment e An interface to establishments to access information relating to their properties along with the ability to initiate and track applications with DTCM Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely ZAS LA gio Gay 1 amp al La 41 O GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing vp J 4 K WE 2 Accessing DTCM Partner Interface Module Steps to Login to the DTCM Partner interface Module 1 Go to http classification dubaitourism ae 2 Enter valid username and password 2 1 User Registration New Users need to register with the DTCM Classification System to login to the module The Login screen acts as a platform for authorized and un authorized users to access required information Following options are available on the login screen e Authorized establishment users can access the partner dashboard by providing valid username and password allocated by DTCM post successful completion of registration
34. uired User 1D Passport Number Emirates ID Secret Question What is your pet name ne Answer a Email Address Note Gither Emr tes 1D or Passport Number is mandatary If yo Pana forgotten both Lin r ID X Sacra Cuesticn Peete yea ie mew user registration link For registering new Eger FOR Upon verification Password will be sent on the email address zpecified by you at the time of registration Contact Ue About Us Department of Tourism amp Commerce Marketing DTCM Classification System Partner Interface Issue 1 14 November 2012 definitely Pars ae gil Say itty ial aou 8 sla GOVERNMENT OF DUBAI Department of Tourism and Commerce Marketing In case user has forgotten both User ID and Secret Question then they need to register again by clicking on New User Registration link 2 1 5 New User Registration New user has to be authenticated by DTCM to gain system access New users are required to complete and submit the registration application then submit required documents Letter of Authority and Passport in person to DTCM within 3 business days In order to fill the application click on the New User Registration button This will navigate you to an online registration page ANA dA PAE A UA r GOVERNMENT OF DURA Department of Tourism and Commerce Marketing Mew User Registration 1 New User have to be authenbcated by OTOM to gam system access You must complet
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