M:\wpwin\manuals\Vicki\How To Servicing
Contents
1. Option to listen to the recorded audio training session Print and Payott Prints the payoff quote and then takes the operator directly to the Loan Payoff Entry screen The date the payoff quote is printed is automatically entered in Payoff Quote Date and the date to which the interest was computed is entered in Interest Calculated to Date on the Action Information section of the Master Record A Payoff Quote Issued comment is entered in Comments by the program The program creates a pdf portable document format of the form The toolbar within the PDF report display screen contains options to save to a file print or e mail the form MC Software 27 Customer Service F N 1234 ABC Street Toll Free Phone 800 621 5673 0 621 5678 ABC Credit Union Company Phone 801 621 1234 J1 621 1234 tae Ogden UT 84404 E mail abc cu company com lany com Loan Payoff Quote Josh Alan McKay Jr Date Prepared 02 12 2013 Mary Ellen McKay Account Number 26 154 1800 East 4800 South Ogden UT 64403 1800 Property Address 1800 East 4800 South Ogden UT 84403 1800 Onginal Loan Amount 190 000 00 Fixed Rate Monthly Conventional Loan Funds Due Current Loan Balance 159 365 53 Interest 02 01 2013 to 03 01 2013 Rate 1 Periods 4 5000 360 597 62 Per Diem 0 Days 19 6478 365 50 00 Total Interest Due 5597 62 997 62 Late Fees Due 0 00 Costs 0 00 0 00 50 00 0 00 Total Costs 0 00 0 00 Prepayment Fee 0 00 Fees Ch2. Due Date 02 01 2014 P amp l Payment T l Payment subsidized Amount Total Payment Unpaid Late Charges Unpaid Other Ch 3 Virgil Howard dente ie 1300 Circle Way Ogden UT 64404 Date of Loan Maturity Date Loan Type Current Interest Rate Next Escrow Analysis Date Prepared 02 01 2014 Loan Account History Rec d Pmt Due Date TC Description Pi 12 13 13 NL New Loan Amount Principal 164 250 00 0 00 5164 250 00 164 250 00 0 00 0 00 0 00 12 18 13 E20 Insurance Escrow Disb 53 96 0 00 0 00 164 250 00 553 96 0 00 0 00 12 18 13 E30 PMI Escrow Disbursement 69 35 0 00 0 00 164 250 00 123 34 0 00 0 00 01 01 14 01 03 14 01 Regular Payment 1 038 53 547 50 236 65 16401335 131 04 0 00 0 00 01 22 14 E2O0 Insurance Escrow Disb 53 96 0 00 0 00 164 013 35 77 08 0 00 0 00 01 22 14 E30 PMI Escrow Disbursement 69 35 0 00 0 00 164 013 35 7 70 0 00 0 00 Transaction is part of a multiple payment MP DATE TOTALS MC Software 8 Customer Service Add Modify Letters This selection is to create and modify letters to be sent to borrowers in the Loan Servicing package By default the borrower s name address and account number and the date are automatically included in the header of the letter There is no limit to the number of letters that can be created The letters are printed from Loan Servicing gt Customer Service gt Print General Letters When the letter is printed a co
3. Session Options to display the Customer Service manual and to listen to the recorded audio training session MC Software 15 Customer Service Address Labels This program will prepare address labels using data in the Loan Servicing package The labels are formatted to fit on Avery Laser 5262 labels A label prints for additional borrowers with Send Notices indicated on the Additional Borrowers Information screen On the main MC Software menu select Loan Servicing gt Customer Service gt Address Labels Address Labels C Control T State C Location o Loan Type O Escrow Type o Inwestor C Purchase Date O Billing hethod Omit Paid off sont By O Account Number ZIP Code Controls Click and drag mouse or press and hold Ctrl to make multiple selections Account 29 1 George Larson Clear All Print 29 2 Daniel Jacobs View Manual Audio Session The operator can choose to print the labels using the following selections To make multiple selections hold the Ctrl key down and click the desired selections To unselect Ctrl click Control The first three digits of the account number The operator can indicate All controls or select individual controls State The state in which the property is located from the Property Information section of the Master Record The operator can indicate All states or select individual states Location Location Code from the Property Information section of the Maste
4. Union Company Phone 801 621 1234 i 1234 ABC Street Toll Free Phone 800 621 5678 En Ogden UT 84404 E mail abc cu company com Loan Progress Thomas Howard Simmons Date Printed 06 04 2013 Haley Marie Simmons Account Number 29 1000 1290 First Avenue Ogden UT 64404 Current Loan Balance 158 688 59 Current Interest Rate 4 0000 Current Payment to Principal and Interest 758 70 Payment Interval Monthly Interest Rate Computed on Days 360 Next Payment Date 08 01 2013 Date of Maturity 06 01 2043 Loan Balance at Matunty 0 00 New P amp I Payment 0 00 New Payment Interval Monthly New Interest Rate Computed on Days 360 Extra Principal 100 00 New Maturity Date 08 01 2037 New Final Payment 528 11 MC Software 32 Customer Service
5. and the option to Clear If the escrow account is in the Approve to Pay queue the escrow will be displayed in The program will not remove the escrow from the queue during the Loan Payoff Quote but will calculate the payoff as if the funds were removed from the Approve to Pay queue This is displayed here for your information The escrow is actually removed from Approve to Pay during the Loan Payoff Entry stage MC Software 26 Customer Service Escrow Interest Accrued On escrow accounts coded to pay interest this will be the total interest accrued not yet paid Escrow Current Interest Interest due the borrower on early payoff if the State Escrow File in Maintenance gt Servicing gt State Escrow File for the property state the loan resides in indicates to pay Interest to Date Freeze Code The program will display any Freeze Code Soft Medium or Hard entered on the Payment Information section of the Master Record Modification is permitted to allow a Freeze Code to be placed on the loan as part of the Payoff Quote process to flag the loan Include Company Name Check this option to include the company name and address on the payoff quote as set up in Maintenance gt Company Miscellaneous gt Company Information Include Company Logo Check this option to include the company logo on the payoff quote as set up in Maintenance gt Company Miscellaneous gt Company Information gt Company Image JPG Audio Session
6. com MC Software 23 Customer Service Loan Payoff Quote This selection computes a payoff quote for a specified loan account Loan Payoff Quote is not for applying transactions to payoff a loan but for the quoting of a loan payoff for a specified account Before paying a loan in full always print a Loan Payoff Quote to determine the total amount due and other information to enter in the various transactions On the main MC Software menu select Loan Servicing gt Transactions gt Loan Payoff Quote Loan Payoff Quote Loan Type Conventional Print Date Pay To 5 Member Number 123456789012345 Compute Odd Days 350 C ags 366 Odd Days Per Diem Costs LIT le ls 2 ls El ls 4 f Bankrupt Ledger Foreclosure Expenses ls Prepayment Fee ls special Terms check note Partial Balance Buydown Balance f Escrow Funds Escrow Interest Accrued f f Escrow Current Interest Freeze Code Freeze Code Description M Include Company Mame z Include Company Logo Loan Type Loan Type from the Loan Information section of the Master Record Member Number Member Number from the Borrower Information section of the Master Record Display only MC Software 24 Customer Service Date Pay To Enter the date to which interest will be computed for the payoff Interest is computed to and not through the date entered Compute Odd Days Important This is odd days interest outside of amor
7. the appropriate button in the position where the data in the field is to be printed on the letter The selected fields will display in brackets on the setup screen and on print preview e g Borrower The program will adjust the verbiage entered by the operator to allow room for the field being printed Deed Book Deed Page and Filing Number are from the Secondary Market Loan Sales Information section of the Loan Processing Master Record Common Inserts Loan Borrower Information Payot Information Paid in Full Date Account Number Principal Balance Borrower Partial Balance FHAMA PMI Num Payotf Code Primary 55H Int Paid to Date Current Int Rate Payoff Code Desc Co Borrower Next Pmt Date Current P amp l FF Company Hame Co Borrower SSH Late Fees Due Sub Payment FF Company Add Mail Address 1 Property Address DDA Number FF City State amp ZIP Mail Address 2 Property CSZ Fees Charges Due Contact Person City State 8 ZIP Last Pmt Date First Pmt Date Contact Phone Orig Loan Amt Borrower Phone Bal at Maturity Hew Loan Number Maturity Date Business Phone Property County Total Payoff Amt Deed Book Origination Date Deed Page Principal Paid Off Filing Number Other Inserts Misc Fields Escrow Fields Installments Due Last Contact Page Break Fire Dealer Escrow Constant CL End Draw Date Current Date Dealer Address One Installment Originating Lender Two Weeks City State ZIP
8. CUSTOMER SERVICE a y Mortgage Lending Software Mortgage Computer Ogden Utah Customer Service Contents updated 2013 Amortization Schedule naaa n a a aana eee eee 4 Borrower Loan History it IA IEEE AAA EAS AE 6 Add Modify Letters cin rra BA A NA A SEE ee eR RS 9 Print General Letters ositos arca pass in aa 13 Address LaDelS suscriba laicos a a 16 Loan Vernficallon errar oe bE ree Ss ba ee E eek eS wee ae E 19 Foan Payolt QUO oct ii baa he eat ee eh eke Se iS 24 Loan Progress cite mee or niaaa SEE A EPS SLE MEE OU OLAS E ee 29 MC Software Customer Service MC Software Customer Service F Loan Servicing O Transactions A Senacing Routines G Credit Bureau Reporting 3 Customer Senice Customer Service O Listings Pb Amortization Schedule O Reports P Borrower Loan History l P AddiMadity Letters Gi Investor Reporting b Print General Letters O Escrow Accounts b Address Labels G Collection Accounts P Loan Verification Ol Bankruptcy P Loan Payoff Quote P Loan Progress Gi Foreclosure O Loan Database Gi Transfer New Loans Number Change Remove 1 Print Documents P File LocatoriActivity Customer Service Amortization Schedule This selection is for generating amortization schedules for loans being serviced by your institution On the main MC Software menu select Loan Servicing gt Customer Service gt Amortization Schedule and the following screen displays Amortization Sch
9. Schedule will not print beyond the following Master Record dates Maturity Date Loan Information section Next Interest Adjustment Date ARM Information section Recast P amp I Date ARM Information section Renegotiate Review Date Miscellaneous Information section Notes MC Software 5 Customer Service Borrower Loan History The Borrower Loan History is to notify borrowers of their loan activity for a specified period Depending on the number of lines needed to print the Transaction History the activity could require more than one page Usually the activity for one year will fit on a single page The Payment Due date will be indicated for Transaction Codes 01 02 11 and 12 On the main MC Software menu select Loan Servicing gt Customer Service gt Borrower Loan History Borrower Loan History C Single Account C Account Range C Control Date Range Single Account Message Operator defined message prints here E Include Company Mame Include Company Loge O Es ET Prim Queue UN Loan Count 1 Account Number Borrower Name Status Clear All 1 31 260 George McIntyre Active Single Account Allows the operator to add single accounts to print Either Active or Removed loans can be entered Account Range Enter a range of accounts to print MC Software 6 Customer Service Control Select a control of loans to print To choose multiple controls hold the Ctrl key down and click th
10. Total Inst Due Three Weeks Fire Escrow ID Processing ID Total Due 30 Days PMI Dealer Promise Action 60 Days Dealer Address Two Installments 90 Days City State amp ZIP LC Installments Bankruptcy Fields Investor Fields 1st Install Due Attorney Hame Investor Hame nd Install Due 3rd Install Due City State ZIP City State amp ZIP J q ul A ael Ch uy Current LTV Trustee Name Loan Number MC Software 11 Customer Service Formatting A Fomating O O Two Columns Three Columns Four Columns Five Columns To make a word or phrase bold italic or underlined click the desired attribute and replace the words Type Here with the verbiage or insert Click the Space button to add one space per click to the letter Inserted data will not move those spaces Columns To create columns in the letter click the appropriate button and replace the words Type Here with the desired verbiage or insert you want in each column If there are multiple lines in column 1 press Enter and type the data for the next line in column 1 Finish entering the data in column before moving on to column 2 The columns will always start flush with the left margin MC Software 12 Customer Service Print General Letters This option is to print letters created in Loan Servicing gt Customer Service gt Add Modify Letters A loan qualifies to be entered in this queue if it is in the Loan Servicing Index fo
11. arges Due 0 00 Bankrupt Ledger Foreclosure Expenses 0 00 Subtotal 159 963 15 Less Escrow Reserves 3 497 95 Accrued Escrow Interest 50 00 Current Escrow Interest 50 01 Escrow Approved to Pay 116 58 Lender Will Refund 814 12 Escrow Applied to Payoff 2 567 26 2 567 26 Partial Balance 0 00 Buydown Balance 0 00 Subtotal 2 567 26 Total Funds Required to Pay Off Loan 157 395 89 Payoff Figure is Good to 03 01 2013 Void After This Date The information furnished is provided at your request for a possible payment in full of this loan This information is provided as a courtesy and data is not guaranteed If you have questions please call 1 800 621 5676 Prepared by Vicki signature Mailing Address ABC Credit Union 1234 ABC Street Ogden UT 84404 MC Software 28 Customer Service Loan Progress This option displays the loan balance at maturity or at a future date This could be used if a borrower wants to know what a loan balance will be at the date of a balloon payment This option can also be used to demonstrate to borrowers the savings by increasing the monthly payment a few extra dollars or changing the payment interval On the main MC Software menu select Loan Servicing gt Customer Service gt Loan Progress oa Progress II Account Number Current Loan Balance Current Interest Rate Current Principal and Interest New P amp I Payment Fo Payment Interval Mew Pay Interval Monthly Interest R
12. ate Computed on Days Mew Int Comp Days Next Payment Date Extra Principal Po 100 00 Date of Maturity 5 01 2043 New Maturity Date Loan Balance at Maturity Mew Final Payment a Include Company Mame a Include Company Loge Recompute Print View Manual Audio Session Account Number Control Number and Loan Number Current Loan Balance Principal Balance UPB from the Payment Information section of the Master Record Current Interest Rate Current Interest Rate from the Payment Information section of the Master Record Current Principal amp Interest P amp I Payment Constant from the Payment Information section of the Master Record Payment Interval Repayment Frequency from the Loan Information section of the Master Record MC Software 29 Customer Service Interest Rate Computed on Days Interest Days Calc from the Loan Information section of the Master Record Next Payment Date Next Payment Date from the Payment Information section of the Master Record Date of Maturity The program displays the Maturity Date from the Loan Information section of the Master Record Modification is permitted Loan Balance at Maturity The program displays the unpaid principal balance as of the date entered New P amp I Payment Demonstrate to borrowers the new maturity date when the P amp I payment is increased a few dollars over the life of the loan New Pay Interval Demonstrate to borrowers the new maturity date when for example the payme
13. ck this option if removed loans are to be included when printing the letters Installments Select the number of installments due from the drop down list or leave blank to include all By Select One of the Following From the drop down list indicate the group for which the letter will be printed The selection can be by Control s Loan Type Investor s Account Range Paid in Full Date Range or Balloon Loans To choose multiple controls or investors hold the Ctrl key down and click the desired selections To unselect Ctrl click Include Company Name Check this option to include the company name and address on the letter as set up in Maintenance gt Company Miscellaneous gt Company Information MC Software 14 Customer Service Include Company Logo Check this option to include the company logo on the letter as set up in Maintenance gt Company Miscellaneous gt Company Information gt Company Image JPG From the drop down list select to print all letters indicated for the loans in the queue or a specific letter After the letter s are printed a Refresh button displays Clicking this button removes the loan s from the queue and adds a comment line in Comments indicating the date and time the letter was printed The program creates a pdf portable document format of the letter The toolbar within the PDF report display screen contains options to save to a file print or e mail the letter View Manual Audio
14. e desired selections To unselect Ctrl click Date Range The program defaults the ending date to the system date and the beginning date to the previous month of the previous year The Borrower Loan History is printed through the date indicated Message After adding loans to the print queue a box is available to enter text for a message The message prints on the bottom of the Borrower Loan History Include Company Name Check this option to include the company name and address as set up in Maintenance gt Company Miscellaneous gt Company Information The number of accounts to print at one time that include the company name is 100 Include Company Logo Check this option to include the company logo as set up in Maintenance gt Company Miscellaneous gt Company Information gt Company Image JPG The number of accounts to print at one time that include the company logo is 100 View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session The program creates a pdf portable document format of the report The toolbar within the PDF report display screen contains options to save to a file print or e mail the report MC Software 7 Customer Service Your Company Name Company Phone 801 621 1234 1234 ABC Street Toll Free Phone 800 621 5678 Ogden UT 84404 E mail your company company com Payment Information Loan Number 29 5000 Next Payment
15. edule Account Number Print View Manual Audio Session Account Number Enter the account number of the loan to prepare the Amortization Schedule If there is a loan currently selected the program will display that account number View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session The program creates a pdf portable document format of the amortization schedule The toolbar within the PDF report display screen contains options to save to a file print or e mail the amortization schedule The following items are included in the amortization schedule Account Number Control Number and Loan Number Current Loan Balance Principal Balance UPB from the Payment Information section of the Master Record Current Interest Rate Current Interest Rate from the Payment Information section of the Master Record MC Software 4 Customer Service Current Payment to Principal and Interest P amp I Payment Constant from the Payment Information section of the Master Record Payment Interval Repayment Frequency from the Loan Information section of the Master Record Interest Rate Computed on Days Interest Days Calc from the Loan Information section of the Master Record Next Payment Date Next Payment Date from the Payment Information section of the Master Record Term Maturity Term from the Loan Information section of the Master Record The Amortization
16. ent Loan Type Loan Type Amortization Type and Repayment Frequency from the Loan Information section of the Master Record Monthly Payment of P amp I P amp I Payment Constant from the Payment Information section of the Master Record Payment With Escrows P amp I Payment Constant plus the Escrow Constants Interest Rate Current Interest Rate from the Payment Information section of the Master Record Number of Late Payments Late Total from the Credit Bureau Information section of the Master Record Loan Assumed If Assumption Date from the Miscellaneous Information section of the Master Record has a date this will indicate Yes Loan in Foreclosure If Legal Action Code on the Action Information section of the Master Record has a code of 33 43 45 46 68 71 74 94 95 1A BE or AO this will indicate Yes Loan in Bankruptcy If Legal Action Code on the Action Information section of the Master Record has a code of 59 65 66 67 or 69 this will indicate Yes Owner of First Mortgage Investor Name from the Investor Number Master File as set up in Maintenance MC Software 21 Customer Service 12 Month Payment History Beginning with the most recent the program lists up to 12 months of loan history for Transaction Codes 01 02 11 12 and B1 Servicer Information Company name information unless modified on the print screen Signature Signature of the person signing the verification Date The date the verificati
17. gt Company Information for the Servicer Information on the verification If the information is modified it will be changed for this printing only MC Software 19 Customer Service Verification Signed By Name title and e mail address of the person signing the verification View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session Option to print the verification The program creates a pdf portable document format of the form The toolbar within the PDF report display screen contains options to save to a file print or e mail the form The following items are included Borrower Information Borrower name and address from the Borrower Information section of the Master Record Property Address Property Address from the Property Information section of the Master Record Loan Origination Date Original Date of Loan from the Loan Information section of the Master Record Maturity Date Maturity Date from the Loan Information section of the Master Record Original Loan Amount Original Loan Amount from the Loan Information section of the Master Record Current Account Balance Principal Balance UPB from the Payment Information section of the Master Record Next Payment Date Next Payment Date from the Payment Information section of the Master Record MC Software 20 Customer Service Account Current Yes indicates the account is current No indicates the account is not curr
18. mment line is added in Comments indicating the date and time the letter was printed On the main MC Software menu select Loan Servicing gt Customer Service gt Add Modify Letters Add Modify Letters Hame Name The descriptive name entered when creating the letter Option to edit an existing letter Option to delete an existing letter View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session Add Letter Click Add Letter to create a letter MC Software 9 Customer Service Add Modify Letters Letter Mame MY The borrower s name address loan number and the date are all automatically included in the header ofthe letter Click Print Preview to view a sample a ETA Letter Name Enter a brief description of the letter Borrower Information When unchecked the borrower s name address account number and current date will be suppressed on the top of the letter This makes 1t possible to address the letter to an escrow dealer etc The operator must adjust the placement if aligning to print in a window envelope After completing the letter or making any modifications click Save to retain the information Once set up the operator can preview a sample of the letter and make modifications if necessary MC Software 10 Customer Service Available Fields The following are the fields available to be inserted in any letter Just click
19. nt interval is changed from monthly to biweekly Int Comp Days Interest Days Calc from the Loan Information section of the Master Record The program may modify this field depending on the New Pay Interval selected Extra Principal Demonstrate to borrowers the new maturity date when extra principal is applied over the life of the loan New Maturity Date The program calculates the new maturity date based on the data entered New Final Payment The program calculates the new final payment based on the data entered MC Software 30 Customer Service Include Company Name Check this option to include the company name and address on the form as set up in Maintenance gt Company Miscellaneous gt Company Information Include Company Logo Check this option to include the company logo on the form as set up in Maintenance gt Company Miscellaneous gt Company Information gt Company Image JPG Recompute If the maturity date is modified click Recompute and the program will calculate the loan balance at the new date View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session Option to print the data displayed on the screen The program creates a pdf portable document format of the form The toolbar within the PDF report display screen contains options to save to a file print or e mail the form MC Software 31 Customer Service E ABC Credit
20. on was signed MC Software 22 Customer Service Your Company Name Appears Here Company Phone 801 621 3900 2650 Washington Blvd Toll Free Phone 800 697 9918 Ogden UT 84401 E mail mcess mcoffice com Reply to Verification of Mortgage Account Borrower Information George Mcintyre 1560 26th Street Ogden UT 84403 Date Prepared 06 03 2013 Account Number 31 260 This loan data is fumished by request and is for your information only The servicer is not liable for any information disclosed or to whom it is disclosed The servicer does not guarantee the accuracy of the data provided Property Address 1520 Cypress Street Oaden UT 64404 Weber County Loan Information Loan Origination Date 02 12 2013 Monthly Payment of PAL 945 65 Maturity Date 03 01 2043 Payment With Escrows 1 236 82 Original Loan Amount 201 101 13 Interest Rate 3 8750 Current Account Balance 200 209 47 Number of Late Payments 0 Next Payment Date 07 01 2013 Loan Assumed No Account Current Yes Loan in Foreclosure No Loan Type Conventional Loan in Bankruptcy No Monthly Owner of First Mortgage Fannie Mae 12 Month Payment History 01 06 03 2013 08 15 22 02 05 01 2013 09 16 23 03 04 01 2013 10 17 24 04 11 18 29 05 12 19 26 06 13 20 07 14 21 Servicer Information Your Company Name Appears Here 2690 Washington Blvd Ogden UT 84401 Phone 801 621 3900 o ae Jane Doe Loan Officer jane doe company
21. r Record The operator can indicate All locations or select individual locations MC Software 16 Customer Service Loan Type Loan Type from the Loan Information section of the Master Record The operator can indicate All loan types or select individual loan types Escrow Type Escrow Types 1 through 9 plus A may be selected The operator can indicate All Escrow Types or select individual Escrow Types Investor Investor from the Investor Information screen The operator can indicate All investors or select individual investors Purchase Date Purchase Date from the Miscellaneous Information section of the Master Record All qualifying loans within the date range will be entered in the queue Billing Method Billing Method from the Payment Information section of the Master Record The operator can indicate ALl Billing Methods or select individual Billing Methods Omit Paid Off An option to omit printing labels for loans that are paid off as indicated by the Paid in Full Date on the Action Information section of the Master Record Sort by When printed the labels can be sorted by either the Account Number or ZIP Code Enters the accounts in the queue Removes the loan from the queue Clear All Clears all loans from the queue MC Software 17 Customer Service The program creates a pdf portable document format of the labels The toolbar within the PDF report display screen contains options to save to a file prin
22. r active removed loans and the Mail Code on the Payment Information section of the Master Record permits letters to be sent A letter prints for additional borrowers with Send Notices indicated on the Additional Borrowers Information screen On the main MC Software menu select Loan Servicing gt Customer Service gt Print General Letters Print General Letters C Single Account O Select Group Account OT EEN E Annual Meeting C General Letter Account Letter 29 2 Daniel Jacobs Annual Meeting z Include Company Name e Include Company Logo Single Account Allows the operator to add single accounts to print Indicate which letter is to be printed and click Add to enter the loan in the queue Removed loans may be added to the queue using this option MC Software 13 Customer Service Select Group The program is designed to select a group of loans for a letter to be prepared Print Action Letters C Single Account i Select Group Letter 30 Day Letter Include Removed Loans E Installments By Select One of he Following Controla Control s 001 In House Loans 002 Fannie Mae 005 Freddie Mac 004 Federal Home Loan Bank 005 Outside Investor hd Click and drag mouse or press and hold Ctrl to make multiple selections ral Include Company Mame ral Include Company Loge Letter From the drop down list indicate the letter to be printed Include Removed Loans Che
23. t or e mail the labels View Manual Audio Session Options to display the Customer Service manual and to listen to the recorded audio training session MC Software 18 Customer Service Loan Verification This section prepares data from the Master Record Escrow Record and History Record for a verification of a loan being serviced The verbiage for the verification is set up in Maintenance gt Servicing gt Standard Fields gt Loan Verification Letter On the main MC Software menu select Loan Servicing gt Customer Service gt Loan Verification al Include Company Header al Include Company Loge Servicer Information Physical Address hailing Address Servicer Mame Your Company Mame Appears Here Street 1 2650 Washington Bva Street 2 A City State ZIP bamn fur Hemm Phone Number kem 621 3900 Verification Signed By Mame Title E mail E View Manual Audio Session Include Company Name Check this option to include the company name and address on the verification as set up in Maintenance gt Company Miscellaneous gt Company Information Include Company Logo Check this option to include the company logo on the verification as set up in Maintenance gt Company Miscellaneous gt Company Information gt Company Image JPG Servicer Information Indicate to use either the company name and physical address or mailing address as set up in Maintenance gt Company Miscellaneous
24. tization The interest outside of amortization is computed on 365 for the odd days interest calculation The program defaults to 365 days The program will compute interest on the scheduled payments from the Master Record based on the selection of 360 365 or 366 Odd Days Per Diem The program displays the amount of interest per day No modification is permitted Costs The program provides four fields where extra costs information can be entered e g recording fees etc Field labels and dollar amounts can be set up in Maintenance gt Servicing gt Standard Fields gt Loan Payoff Quote The default label and dollar amount can be modified Labels and the dollar amounts for just this loan can be entered but the information will not be retained for future Loan Payoff Quotes Bankrupt Ledger Foreclosure Expenses Expenses incurred and posted to the loan in the Bankruptcy Record or Foreclosure Ledger will be displayed No entries are made on the Transaction Register General Ledger or Foreclosure Ledger for the Foreclosure amount Prepayment Fee If there is a Prepayment Fee enter the amount in this field If anything other than No prepayment penalty is indicated on the Loan Information section of the Master Record the program will display the prepayment penalty selected MC Software 25 Customer Service Partial Balance Any amount shown in Partial Balance on the Payment Information section of the Master Record will be automaticall
25. y entered here This amount will be subtracted from the payoff amount This amount can be modified Buydown Balance The dollar amount in Buydown Balance on the Fees and Balance section of the Master Record will be entered and subtracted from the payoff amount This amount can be modified Escrow Funds The Escrow Funds screen displays the balance of all Escrow Records to select which funds are to be applied to the payoff or held back The selections made within Escrow Funds will be saved and displayed the next time a payoff quote is processed on the same loan Escrow Funds Type AM Dealer Due Date Balance Constant Apply to Payoff Amount to Hold 1 A 57 11 30 2013 265 63 ls Type AM Dealer Due Date Balance Approved to Pay Apply to Payoff Amount to Hold 1 56 04 01 2013 Restore Eoo gt 814 12 2 M 18 03 01 2013 Cm Oo BF g 3 M 3 03 01 2013 Clear ls Extra Months ff C Os Accept and Return The program default is to apply all escrow funds to the payoff except those in Approve to Pay If funds are to be held back for a few weeks enter the amount in Amount to Hold If the entire amount in Apply to Payoff is to be held back press the arrow and the entire amount will be transferred to Amount to Hold Press the Accept and Return button to return to the Loan Payoff Quote screen Extra Months Option to hold up to two months of monthly PMI premiums a separate category indicating the amount in Approve to Pay
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