Service Summary - 420600
Contents
1. m x 3 J 12 lt 7 Remove the fabric softener dispenser unscrew the agitator retaining bolt and remove the agitator 8 The basket may now be lifted clear If the basket is not easy to lift clear then remove the three spline retaining screws and remove the driven spline off the shaft and lift out Diverter Valve 9 If the valve is replaced ensure that the plastic shield is not removed from the replacement part and the clip is refitted to secure the hose to the tub After Reassembly and Testing If the machine is advanced to either rinse or spin whilst filling or re circulating it may take up to 3 minutes before the drain pump turns on This time allows the diverter valve to cool down and direct the water flow to the drain hose lf further help is needed concerning this appliance in USA or Canada call TOLL FREE 1 888 9 FNP USA 188 936 7872 Or write to Fisher amp Paykel Appliances Inc 9800 Skylab Road Huntingdon beach California CA92647 USA Note Specifications are subject to change without notice Fisher amp Paykel Copyright Part Number 4209392. Le gt Wasi Anse Spin IWL16 The Fault Status screen will display a code for the last fault that has occurred in the machine It will also display how many cycles ago that the fault occurred and at what part of the cycle Some common fault descriptions are shown in the following columns for full detailed fault code information refer to the Service Manual See Detailed Fault Codes for servicing tips Fault Status Fault code 130 0 cycles ago at progress Wash 2 Options Set 2 Adjust 3 Machine Size Error Fault code 9 OOOO08 006 The machine size setting does not match that stored in the memory See MACHINE SIZE SETTING above for corrective action Pump Blocked Error Fault code 37 OOBOO 600 Machine has not drained out Check that the pump is not blocked or that the drain hose outlet is not crushed or blocked or drain hose outlet is too high Maximum is 7 ft Pressure Tube Fault Fault code 39 OOBOO 000 The probable cause of this fault is that the pressure tube has become blocked crushed or has fallen off Basket Disengage Fault Fault codes 0 OOOO OOO 7 0806 600 The floating basket has not engaged even though the pressure sensor indicates that the tub is empty Check that the clutch or the pressure tube is not blocked or crushed Hot and or Cold Water Valve Faulty Fault codes H OO 60 OOO m OOO OOO 50 OCOO00O 060 Check that the valve harnesses have been c
3. outlet for at least one minute 2 Plug in and start the machine If the condition recurs use the Diagnostic Mode to determine the cause DIAGNOSTIC MODE The washers are fitted with a diagnostic system designed to help test the machine and obtain information that will assist in locating a fault The Diagnostic mode also incorporates tests for both the drain pump and the water valves To Select DIAGNOSTIC MODE 1 Turn the power on at the power point and off at the console 2 IWL16 Press and hold the LIFECYCLES button and then the POWER button The machine will give 2 short beeps and the LCD screen will go blank Then press the LIFECYCLES button again GWL15 Press and Hold the WASH TEMP DOWN button and then press the POWER button IWL16 One of three screens will now appear e Warning Status e Machine Status e Fault Status You can scroll between these screens using the options up and down buttons The Warning Status screen will display the last USER WARNING FAULT that occurred and will show at what part of the cycle it occurred Warning Status Options et The User Warning Faults are as follows No Faucets Overloaded Out Of Balance Over Suds or water still in the machine during spin No Hot Water No Cold Water Agitate Overloaded The Machine Status screen displays the status of the diverter and the out of balance switch It also displays the size setting of the mac
4. Ensure that the machine is both level and stable on the floor 3 Check the weight of the inner basket 23 10lb 9 70z 10 48kg 275g 4 Check the RPS Note If the OOB problem persists after checking the above we would then recommend replacing both the suspension rods and the rotor It is highly unlikely that the Motor Control Module will be the cause LINT REMOVAL SYSTEM As a result of the agitator action lint and wash water is drawn into the agitator stem and down to the base where they are directed into the cavity between the basket and tub The holes in the basket allow the wash water to flow back into the basket but prevent the lint from following Lint is carried out with the waste water OPTION ADJUSTMENT MODE The washer can be adjusted to operate under a number of different conditions The feature is called OPTION ADJUSTMENT MODE Features that can be controlled include e Rinse Options Number of End of Cycle warning beeps Automatic Out of Balance recovery Automatic water level adjustment Softener rinse volume adjustment See User Guide for details USER FAULTS Incorrect installation or operation can cause user faults The washer can detect these and alert the operator by a musical series of beeps and either displaying a warning on the screen or flashing an LED These are also listed in the Use amp Care Manual Out Of Balance IWL16 My Load is OUT OF BALANCE GWL15 First rinse LED o
5. PHASE 7 A BRIEF OVERVIEW SERVICE SUMMARY GWL15 IWL16 JSateridive eco Fabric Sanasing Weaker ecOsmart This information is intended for use by individuals possessing adequate experience in servicing electrical electronic and mechanical appliances Any attempt to repair a major appliance may result in personal injury and property damage The manufacturer or seller cannot be responsible for the interpretation of this information nor can it assume any liability in connection with its use Cette information est destin e aux personnes poss dant l exp rience requise pour r parer des appareils lectriques lectroniques et m caniques Toute tentative de r paration d un gros appareil comporte un risque de blessures a personnes et de dommages materiels Le fabricant et le revendeur ne peuvent en aucun cas tre charg s de l interpr tation de cette information ni assumer aucune responsabilit en rapport avec son utilisation 4h IMPORTANT SAFETY INSTRUCTIONS 4h CAUTION This machine must be electrically grounded It can be grounded through the grounding lead in the 3 prong power cord if plugged into a properly grounded appliance outlet or through a separate No 13 or larger wire from the cabinet to an established ground In all cases the grounding method must comply with any local electrical code requirements Certain internal parts are intentionally NOT GROUNDED and may present a risk of electrical shock only during servici
6. SR x The rotor position sensor RPS is a printed circuit board that contains three Hall Sensors which detect the magnetic field of the individual magnets in the rotor The RPS provides this information to the Motor Control Module which it uses to determine the position of the rotor The printed circuit board sits in a plastic housing encapsulated by resin to protect the board The only exposed area of the board is the connector for the main harness WATER VALVES Water is supplied via two valves that feed into a common valve body A thermistor is located in the outlet side of the valve which supplies information to the electronics so that a constant wash water temperature is achieved irrespective of the temperatures and pressures of the incoming hot and cold water FLOATING BASKET During spin the agitator and the basket have to be coupled together and turn as a single unit In agitate the agitator and basket have to be free to rotate independently At the base of the basket is a flotation chamber As the water level rises the basket will float This action disconnects a clutch between the agitator and basket The agitator and basket can now move independently When the water is pumped out the basket sinks down and re engages allowing the agitator and basket to turn as one unit DRAIN PUMP The drain pump motor is attached to the base of the tub The pump housing is an integral part of the tub The pump can be accesse
7. TIFS AVEC MISE LA TERRE Si les conducteurs de terre vis barrettes clips crous ou rondelles utilis s pour acheminer le circuit la terre sont t s lors de l entretien ils doivent tre solidement remis leur place d origine MOTOR The motor is a 3 phase DC brushless motor The any previous phase or series of machine Note The stator is not interchangeable with MOTOR CONTROL MODULE This module contains the circuits needed to control the water valves pump water level and rotation of the motor The Pressure Sensor used to detect the water level is part of the Motor Control Module and cannot be removed This receives the inputs from the front panel i e User settings and sends the appropriate command to the Motor Control Module NOTE Electrostatic Discharge Sensitive procedures should be observed for all electronic component handling There are no field serviceable parts within the Motor Control Module or Display Module Motor Control Module controls rotation of the motor The stator has 36 poles and the pole tips are curved Between the Yellow and Blue connector the resistance will be 32O The same resistance should be measured between the Blue and Red connector and also the Yellow and Red connector _ The rotor has 16 blocks of magnets which contain 3 individual magnets Note The rotor is not interchangeable with any previous phase or series of machine ROTOR POSITION SNSOR
8. TOO MANY SUDS GWL15 High water LED flashing The machine has a suds build up Too much detergent may have been used for the amount of soil in the load 1 Wait for suds to dissolve about 20 minutes 2 Rinse clothes using a deep rinse Lid Open IWL16 I can t LOCK THE LID GWL15 Lidlock LED flashing Make sure the lid is closed Press START PAUSE MACHINE SIZE SETTING The machine size must be set into the machine memory if a Motor Control Module or Display Module has been changed To set the size 1 Turn the power on at the power point and off at the console 2 IWL16 Press and hold the FABRIC CARE button then press the POWER button This will present a set of options in the LCD screen The LCD screen has within it a number of options Push the Adjust button to highlight the 650mm L machine size Pushing the POWER button will lock the size into the module s memory GWL15 Press and hold the WASH TEMP UP button then press the POWER button Press the SPIN SPEED UP button the HOLD LED should be on 3 Press the POWER button to return to normal operation IF A FAILURE OCCURS Most failures are diagnosed by the Diagnostic system If a fault is detected the operation of the machine will stop A fault code will either appear on the LCD display screen or by displaying a series of wash progress LED s A continuous beeping sound will also occur If this happens 1 Remove the plug from the wall
9. d from the top if the agitator and basket are removed or from underneath the machine DIVERTER VALVE A diverter valve is located underneath the tub This directs the tub water to the drain hose or to the re circulation hose The valve is on whilst the machine is filling and re circulating the wash water It is also turned on briefly at the beginning of the rinse cycle to allow the re circulation hose to empty plastic cover is fitted to protect the valve from moisture LIDLOCK This machine has a lidlock that will lock the lid closed when the machine is operating The lid is closed for the entire cycle If the user attempts to operate the machine with the lid in the open position the machine will stop and sound a warning tune See user warnings OUT OF BALANCE DETECTION Past electronic machines have used a lever connected to a mechanical switch to detect if the load in the inner basket is out of balance On Phase 7 machines this system has been replaced with electronic sensing known as Bump Detect Bump Detect is software written into the Motor Control Module which looks at specific feedback from the Rotor Position Sensor No fault codes are associated with Bump Detect and there are no hard and fast tests that can be carried out If a machine continually goes into an out of balance condition then the following needs to be checked in the order given 1 Even distribution of the clothes load 2
10. hine and the thermistor temperature Machine Status Diverter On HVDC 332 Size 650mm T 24 degC Target degC a Adjust Options k ns Diverter This Indicates status of diverter valve Size This indicates the size of the machine all U S Machines are 650mm T This indicates the actual temp of the inlet chamber water HVDC This is for on line testing in the factory Target This indicates the temperature that has been selected Drain Pump Test IWL16 Press the FABRIC CARE button to turn the pump on and off GWL15 Press the REGULAR button to turn the pump on and off Water Valve Test IWL16 Press the HOW DIRTY DOWN button to turn the Cold valve on and off Press the HOW DIRTY UP button to turn the hot valve on and off GWL15 Press the WASH TEMP DOWN button to turn the cold valve on and off Press the WASH TEMP UP button to turn the hot valve on and off DETAILED FAULT DESCRIPTIONS GWL15 To obtain the detailed fault description firstly enter diagnostic mode as described above Then press SPIN SPEED UP or DOWN buttons until the HOLD and SLOW spin LED s are on The detailed fault code can now be read from the wash progress LEDs See diagram below For each LED that is on add the values together The LEDs with the value 32 16 and 1 are on therefore 32 16 1 49 Fault Code 49 is displayed 128 643216 8 4 2 1 Wash Progress eat ai
11. l Module faulty Rotor Position Sensor or harness DISASSEMBLY 1 Make sure power and water are disconnected MAINS I CABINET ARTH NOTE There is still power to the components when the POWER button in the OFF state Always unplug the power cord before commencing service work or disassembly N To remove the lid open it to the upright position and lift it clear 3 Remove 2 screws from the rear of the console The console can be removed to gain access to the Motor Control Module Display Module and wiring NOTE Modules removed from the machine for return must be protected from electrostatic damage while in transit by using the special package in which the spare parts were received Removing Top Deck 4 Disconnect Display Module and remove the console Disconnect all harnesses to the Motor Control Module Remove the pressure tube Remove the water valves to then slide the power cord out from the top deck Remove the ground wire Note When replacing a Motor Control Module ensure that the pressure tube is clear of any water droplets before operating the machine on a fill cycle If the basket is full of water drain the water then blow down the tube 5 Remove two rubber buffers and screws from the front of the top deck Removing the Basket 6 Unclip the bias spring from the front left suspension rod Unclip the neck ring from the top of the tub WASH MOTOR AN iTi Az ET IL Wy Hw Hi
12. ng Service personnel do not contact the following parts while the appliance is energised Water Valve Brackets Pump Mounting Bracket To reduce the risk of shock disconnect the power supply cord before servicing CAUTION ALL TERMINALS AND INTERNAL PARTS SHOULD BE TREATED AS LIVE IMPORTANT RE CONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly fastened IMPORTANTES CONSIGNES DE SECURITE ATTENTION Cette machine doit tre mise a la terre Elle peut l tre par le biais du conducteur de terre du cordon d alimentation prise de terre m le s il est branch sur un point de r seau lectrique correctement mis la terre ou par le biais d un fil lectrique pais s par de l appareil a la terre Certaines pi ces internes ne sont pas MISES A LA TERRE selon les normes internationales et peuvent pr senter un risque d lectrocution durant l entretien Le personnel d entretien ne doit pas toucher les pieces suivantes lorsque l appareil est branch les supports d lectrovanne et le support de montage de la pompe Pour r duire le risque d lectrocution le cordon d alimentation doit tre d branch avant tout entretien de l appareil ATTENTION TOUTES COSSES DE C BLES ET PI CES INTERNES SONT TRAITER COMME TANT SOUS TENSION IMPORTANT REBRANCHER TOUS LES DISPOSI
13. onnected correctly or valve is not open circuit Diverter Valve Fault Fault codes 51 00880 0060 2 008680 600 Wash water is not circulating correctly in the re circulation hose Check that diverter valve is directing the water flow to the correct hose i e during filling the water should be directed to the re circulation hose There should be no flow in the drain hose Failure in the diverter valve could be due to blockage in the valve a wiring fault or fault in the Motor Control Module Check that there are no leaks in any of the hoses Also check resistance of diverter valve Rotor Position Sensor Error Fault codes 30 O00O OO 131 OOOO 066 A faulty signal has been received from the Rotor Position Sensor Check for bad connection on the harness between the Rotor Position Sensor and the Motor Control Module or a faulty Rotor Position Sensor High Motor Current Fault codes 32 OOOO 6800 13 OOOO 606 The Motor Control Module has detected excess current in the motor Check the motor harness connectors and motor for shorts Check the Rotor Position Sensor and harness for water mechanical damage or corrosion If all the above show no signs of fault then replace the Motor Control Module Motor Stall Fault codes 136 6 OOO The Motor Control Module has been unable to start the motor Possible causes of this fault are faulty motor harness faulty or jammed motor seized bearings or seals faulty Motor Contro
14. r Final Spin LED is flashing Refer to Out of Balance Detection as detailed above No Hot Water IWL16 I am not getting any HOT WATER GWL15 Hot LED flashing Hot water supply is not hot enough to maintain the temperature you have selected 1 Select a lower wash temperature 2 Inlet hose screens may be blocked oe 3 There may be a kink in the hose 4 Hot tap has not been turned on 5 Inlet hoses connected to the wrong faucets No Cold Water IWL16 I am not getting any COLD WATER GWL15 Cold LED flashing 1 Cold tap hasn t been turned on Inlet hose screens may be blocked There may be a kink in the hose Inlet hoses connected to the wrong faucets Cold water exceeds recommended limits The flow rate of water may be too slow DARON No Faucets IWL16 I am not getting any WATER GWL15 Cold and Hot LEDs flashing 1 The faucets haven t been turned on 2 Inlet hose screens may be blocked 3 The hoses may be kinked 4 The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine 5 The flow rate of the water is too slow Overloaded IWL16 I am OVERLOADED GWL15 High water LED flashing The machine is overloaded and cannot agitate 1 Begin removing items until the remaining ones can move freely or select a higher water level 2 Check the machine is not syphoning Too Much Detergent IWL16 I have
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