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M116/M117 SERVICE MANUAL

1. 4 24 4 6 1 TRANSFER ROLLER itineri ted e cip a s 4 24 After installing a new transfer 0 0 4 24 FUSING 4 25 4 25 FielnstallatloD s season 4 27 After installing a new fusing unit 4 27 47 2 TERMOS IET iuit enit ta tao 4 28 4 7 3 EEE RMIS TOR Seen ese attent aen ee 4 29 4 7 4 FUSING LAMP Ye nal Hain ac 4 30 When reinstall the fusing 22 22 22 2 4 31 27 9 HOT ROLLER eee 4 32 4 7 6 PRESSURE ROLLER tua e hh t td 4 33 4 7 7 HOT ROLLER STRIPPER PAWLS ree een ren aan IEN 4 33 48 MOTORS 4 34 4 81 MAIN MOTOR sa dass 4 34 4 8 2 DUPLEX MOTOR FOR 117 222222 0 000 0 000 4 34 49 ELECTRICAL COMPONENTS u ea 4 35 M116 M117 2 SM 4 9 1 LAYOUT OF PG BOARDS ann en aan 4 35 ECB Engine Controller 4 36 FP ON ee 4 37 Controller BOB Ma A ota CA s tat 4 38 4 9 2 eN 4 38 4 9 3 CHARGE TERMINAL 4 42 410 OTHERS 4 43 4 10 1 COOLING FAN heven eres 4 43 4102 QUENCHING LAMP saint 4 43 431 IMAGE ADJUSTMENT Ar mnd 4 45 4 11 4 REGISTRATION ADJUSTMENT
2. 4 45 User Adj stmentz AZ 4 45 Service Adusmen une een 4 45 5 SYSTEM MAINTENANCE REFERENCE 5 1 5 1 SERVICE PROGRAM 3 eer enneeneneeenneenenr nennen 5 1 OVERVIEW E 5 1 5 1 2 ENTERING ENGINE MAINTENANCE MODE sess 5 1 5 1 3 SERVICE MODE MENU sp RE LOUER seams Md 5 1 Selecta ILOT NA 5 1 Going into the Next Level Returning to the Previous Level 5 1 Exiting the Service Mode 5 1 MENDES P Sa m KANSAT 5 2 5 2 CONFIGURATION AND MAINTENANCE PAGE 5 12 5 2 OVERVIEW renten entered 5 12 To Print the Configuration Page Maintenance Page 5 12 Other Types of Reports irain uuu 5 12 Total UME NEEN NANDA 5 13 5 3 FIRMWARE UPDATING Gu EG 5 14 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION 5 14 5 3 2 UPDATING THE CONTROLLER FIRMWARE 5 14 Proeed re TC 5 14 5 3 3 UPDATING THE ENGINE 00 5 16 Poes 5 16 5 3 4 UPDATING THE BOOT LOADER FIRMWARE 5 17 53 0 UPDATING FAILURE ara rosado Oxo up EN 5 17 5 3 6 FW UPDATE TOOL MESSAGES ca aaa 5 18 FW Update Tool Messages 5 18 FW Update Tool Messages
3. 5 21 SM 3 M116 M117 6 TROUBLESHOOTIN Gen scctcistacscccthinsncccaccanssnnscccetannanccanetanennnuaneebens 6 1 6 1 SERVICE GALE CONDITIONS wa aaa ee ekeren 6 1 m M SU NIMI an Mire LC Hao oo odo 6 1 Fusing related Sessel 6 1 62 ENGINE SC a Duet DM DRM B ERR CEU 6 2 SC 2xx Laser Optics EOI 6 2 SC 4xx Image Transfer and Transfer 6 3 SC 5xx Motor and Fusing 6 4 SC 6xx Communication and Other 6 8 6 2 IMAGE PROBLEMS ed Res QR USER OD Dre d 6 9 6 21 OVERVIEW erste xac v X RUD 6 9 6 2 2 TEST PAGE PRINTING ia 6 10 Test Page Print Procedure nenne aa 6 10 6 2 3 TEST PATTERN PRINTING nassen 6 10 Test Pattern Print PrOeSdUrS oa oe eeen dede 6 10 6 2 4 DARK LINES HALFTONE AREAS AT 75MM INTERVALS 6 11 BiB AAV no optado techo vat fo nad 6 12 6 3 1 JAM SENSOR LAYOUT 6 12 Paper a DNE 6 12 6 3 2 JAM MESSAGE LIST tao 6 13 Paper asiatico iii 6 13 7 ENERGY SAVER nn no 7 1 7 1 ENERGY SAVER MODES seen 7 1 TA TIMER SETTINGS otto teiss cepa i 7 1 7 1 2 RETURN STAND BY MODE sese 7 2 7 1 3 RECOMMENDATION sas 7 2 Vae PAPER SAVE AN NOOO 7 3 7 2 1 EFFECTIVEN
4. is a paper jam in the Remove the jammed paper paper exit area See User Guide Replace Fusing It is time to replace the Fusing Replace the Fusing unit Unit unit p 2 1 Service Menu Replace Ppr It is time to replace the paper Replace the paper feed roller Feed Roller feed roller p 2 1 Service Menu Replace Print Replace the print cartridge The printer is out of toner Cartridge See the user s guide Replace soon The printer is almost out of Guide Prepare a new print cartridge Appendix Trouble Shooting Print Cartridge tonner Replace It is time to replace the Replace the transfer roller Transfer Roller transfer roller p 2 1 Service Menu Reset Tray 1 The indicated paper input tray m Install the indicated paper input tray 1 1 is not installed correctly or correctly not installed Service call There is a problem with the 3 1 Service Call Conditions SCXXX printer s controller Set Er Prt Cart The indicated print cartridge is Set the indicated print cartridge not set correctly or not set correctly The error message appears Using a dry cloth carefully wipe the even though the print interface area on the print cartridge cartridge is set correctly surface Size Msmtch 2 Load paper of the selected size in the The paper size setting in the Start JobReset tray and then press the Stop Start tray 1 2 bypass differs M key to continue pri
5. See Appendices for the following information General Specifications Printer Supported Paper Sizes SM 1 1 M116 M117 Machine Overview 1 2 MACHINE OVERVIEW 1 2 1 COMPONENT LAYOUT 16 Quenching lamp Cartridge AIO type DICTUM Paper exit roller Hot Roller E E M116 M117 1 2 m013d101 SM Machine Overview 1 2 2 PAPER PATH A Product 2 0134102 A Duplex section For 117 B Standard paper tray unit C Optional paper tray unit 1 2 3 DRIVE LAYOUT M116 M117 m116d001 1 Duplex Motor 4 Relay Clutch 2 Main Motor 5 Paper Feed Clutch 3 Registration Clutch SM 1 3 M116 M117 Machine Configuration 1 3 MACHINE CONFIGURATION P2a P2b D 0 o o m116m001 Optional Optional Models Tray Memory RN P2a M116 RN P2b M117 NA Not Available M116 M117 1 4 INSTALLATION 1 ee Installation Requirements 2 INSTALLATION 2 1 INSTALLATION REQUIREMENTS 2 1 1 ENVIRONMENT A CAUTION This machine which uses high voltage power sources can generate ozone gas High O s S Ld ozone density is harmful to human health Therefore the machine must be installed a well ventilated room Rh 90 27 C 80 6F 80 Rh 80 25 C 77F 70 Rh I 70 60 sp rmm 32 C
6. m016r172 18 For M117 only Set the machine with the front side facing down resting on the table 19 For M117 only Release the link A 0 x 1 m012r171 20 For M117 only Duplex cover A x 4 x 1 gear x 1 M116 M117 4 40 SM Electrical Components 21 PSU A P x 4 amp x 1 SM 4 41 m012r173 M116 M117 ot oof 565 Sz lt Electrical Components 4 9 3 CHARGE TERMINAL CASE 1 Right cover 8 p 4 7 016 174 2 Charge terminal case A with the harness x 2 EY x 1 hooks m016r175 3 Remove the harness A 4 x 4 4 Remove the four springs and terminal pins B 5 Charge terminal case C M116 M117 4 42 SM Others 4 10 OTHERS 4 10 1 COOLING FAN 1 Right cover 8 p 4 7 016 124 2 Cooling fan A x 2 EP x 1 ZNCAUTION Install the Cooling fan A with its decal facing the outside of the machine 4 10 2 QUENCHING LAMP SS 7 oof 655645 5 3 ei 1 Top Cover S p 4 8 m016r161 2 Release two hooks of the quenching lamp with the case A and remove it SM 4 43 M116 M117 Others A 016 162 3 Remove the quenching lamp A from the case hook x 3 M116 M117 4 44 SM Image Adjustment 4 11 IMAGE ADJUSTMENT 4 11 1 REGISTRATION ADJUSTMENT User Adjustment The paper registration can also be adjusted with the user mode Menu For details see the
7. Relay clutch 487 p 4 18 Registration clutch 48 p 4 19 2 B la 012 696 6 Heat insulating plate A 4 x 2 7 Exit roller base B x 2 ot ME 7 50645 5 2 lt m012r694 8 Imaging unit base A x 4 m016r697 9 Remove the four screws in the right frame A SM 4 21 116 117 Paper Feed and Exit m012r698 10 Remove the four screws in the left frame A m016r699 11 Registration unit A 12 Upper guide plate B m016r700 13 Registration roller A 116 117 4 22 5 14 Registration sensor A SM 4 23 m016r701 Paper Feed and Exit 116 117 SS 7 oof 655645 5 3 ei Paper Transfer 4 6 PAPER TRANSFER 4 6 1 TRANSFER ROLLER Front cover 48 p 4 2 2 Remove the AIO m012r146 3 Remove the transfer roller A Bushing x 2 spring x 2 gear x 1 collar x 1 as shown above Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller Enter the Service Mode Select Eng Maintenance and then press OK key Select Reset Trans Rol and then press OK key Select Execute and the press key Exit the Service Mode a fon 116 117 4 24 5 Fusing 4 7 FUSING A CAUTION Switch off the main power unplug the machine from its power source and allow the fusing
8. Top cover p 4 8 af amp N m012r123 6 Duplex motor A x 2 amp x 1 M116 M117 4 34 SM Electrical Components 4 9 ELECTRICAL COMPONENTS AACAUTION Use a correct rating fuse for the fuse replacement Never use a wrong rating fuse If do so the machine may be damaged 4 9 1 LAYOUT OF PC BOARDS p rd m116r113 ECB Engine Controller Board EI Controller Board SM 4 35 M116 M117 L nd SS 7 gut 845 5 3 ei Electrical Components ECB Engine Controller Board Front cover 8 p 4 2 2 Left cover 8 p 4 4 m116r114 3 ECB A x4 all Ps Do not connect any connectors to CN181 when reinstalling the ECB A CN181 is only used for factory not change the dip switch The dip switch is only for factory use m118r109 4 EEPROM Electronically Erasable Programmable Read Only Memory A When installing the new ECB Engine Controller Board M116 M117 4 36 SM Electrical Components m118r110 Remove the EEPROM from the old ECB Install it on the new ECB after replacing the ECB Replace the EEPROM if the EEPROM on the old ECB is defective Keep the EEPROM away from any objects that can cause static electricity Static electricity can damage EEPROM data sure that the EEPROM is correctly installed on the ECB EEPROM SM Replacement procedures for the new EEPROM are included in the ECB Engine Controller Board replaceme
9. and then press OK key B N The following three test pattern pages Checker flag Grid pattern Trimming pattern are printed Test pattern samples M116 M117 6 10 SM Image Problems m016t502 6 2 4 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS Using the machine in a room where the humidity level is too low may cause dark lines in halftone areas at 75mm intervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humid Mode under the Maintenance Menu may help to prevent these lines from appearing When the humidity mode setting is enabled the drum is rotated slightly every 15 minutes This keeps the light sensitivity constant across the entire surface of the drum g 50 92 he 6 11 116 117 Jam 6 3 JAM 6 3 1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam m016d102a 1 Registration Sensor 2 Tray2 Paper Feed Sensor 3 Inverter Sensor 4 Paper Exit Sensor 5 Relay Sensor M116 M117 6 12 SM Jam 6 3 2 JAM MESSAGE LIST Here is a list of common jam messages a description of the causes See the drawing shown above to check the sensor location Paper Jam Related to jam code Jam message Cause Sensor Paper does not reach Misfeed PprTray registration sensor bypass Registration sensor 1 tray Paper does not reach Misf
10. 240min 4 N After 240min from last job Timer starts m016d911 The backlight of the screen is turned off and Energy Saver Mode1 appears on the screen and then the fusing lamp is turned off and Energy Saver appears on the screen The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires 7 1 1 TIMER SETTINGS The user can set these timers with Menu System Energy Saver 1 or Energy Saver 2 Energy Saver Mode 1 30 sec This can be only turned on or off Energy Saver Mode 2 1 to 240 min This be turned on or off and timer setting is adjustable default 1min o gt oO 5 7 1 116 117 Energy Saver Modes 7 1 2 RETURN TO STAND BY MODE Energy Saver Mode 1 Recovery time 10 sec Energy Saver Mode 2 Recovery time 20 sec 7 1 3 RECOMMENDATION We recommend that the default settings should be kept f the customer requests that these settings should be changed please explain that their energy costs could increase and that they should consider the effects on the environment of extra energy use If itis necessary to change the settings please try to make sure that the Energy Save
11. 5 C step 116 117 5 8 SM Service Program Mode Engine Maintenance Maintenance Adjusts the fusing temperature for envelope Envelope 170 to 200 200 Default 5 C step Adjusts the fusing temperature for postcard Postcard 160 to 200 185 Default 5 C step Adjusts the fusing temperature for recycled paper Recycled Paper 150 to 180 160 Default 5 C step Adjusts the charge bias Charge Bias 1050 to 1300 1200 25 step Developer Adjusts the developer bias Bias 270 to 330 300 15 step Adjusts the transfer roller bias TRoller Bias 6 to 6 0 1 step Subscan Adjusts the sub scan magnification Magn 8 to 8 0 1 step Adjusts the printable sheets between toner near Sheets end to toner end Toner Near 0 to 255 200 1 sheet step End Adjusts the printable dot count between toner Dot Count near end to toner end 10 to 255 100 1 dot step System Maintenance Reference SM 5 9 M116 M117 Service Program Mode Engine Maintenance Waste toner Dsp Test Pattern Control Mode AdjCharge Bias 1200dpi LD Power Size Mism Det M116 M117 Sets the machine operation at waste toner full of the refilled AIO On or Off Default With main motor rotation count feature machine can be set to stop printing after Independent Supply print total exceeds a certain set value If Toner print count exceeds this value then Replace Print
12. 89 6 54 Rh 40 30 15 C 59F 30 Rh 20 i 10 50F 15 Rh 10 10 20 30 C m018i001 Temperature Rage 10 C to 32 C 50 F to 89 6 F Humidity Range 15 to 80 RH Ambient Illumination Less than 2 000 lux do not expose to direct sunlight Ventilation 3 times hr person n amp N gt Do not put the machine in areas with sudden temperature changes This includes Areas directly exposed to cool air from air conditioning Areas directly exposed to heat from a heating system Do not put the machine in areas exposed to corrosive gas Do not install the machine at locations over 2 000 m 6 562 ft above sea level Put the machine on a strong level base Tilting towards any side must be no more than 3 mm 9 Do not put the machine in areas with strong vibrations SM 2 1 M116 M117 Installation Requirements 2 1 2 MACHINE LEVEL Front to back Within 5 mm 0 2 of level Right to left Within 5 mm 0 2 of level 2 1 3 MACHINE SPACE REQUIREMENT Put the machine near a power source with these clearances m116i001 A Over 10 cm B Over 20 cm C Over 20 cm D Over 70 cm 4 7 9 7 9 27 6 Zn A eg M116 M117 2 2 SM Installation Requirements 2 1 4 POWER REQUIREMENTS A CAUTION sure that the plug is tightly in the outlet Avoid multi wiring sure that you ground the machine NA 120 V TW 110 V 60 Hz Less than 10A EU Asia
13. 9co oes nfo Sm When attempting to restart the machine the LCD panel display indicates Initializing indefinitely In this case the controller firmware update has failed The controller firmware must be updated again When attempting to restart the machine the LCD panel display indicates Please Download Engine FW Again In this case the engine firmware update has failed The engine firmware must be updated again SM 5 17 M116 M117 Firmware Updating 5 3 6 FW UPDATE TOOL MESSAGES FW Update Tool Messages Information Message for USB update Send F W file to Printer Please reboot Printer after USB Upload End of data successfully panel shows reboot Transmission Time 30 sec message Check USB cable connection Can not open USB printer Check the installation of USB Upload FAIL driver while FAW file is USB Print Driver if it is transmitted available Check Printer status if it is available Check USB cable FAN file transmission can not connection be completed Check USB Print Driver if it Transmission will be canceled is available if timeout Check Printer status if it is available Check the download file name in setting ini Can t open ROM ImageFile F W file does not exist file Please check ROM file Check the download file and fw update tool is in the same folder Check the download file name in setting ini Can t open Eng ROM file EnglmageFile Please ch
14. Adjusts the vertical registration of plain paper for tray1 If the machine settings are reset to the factory Vert T1 Plain defaults this value does not change 40 to 40 O Default 0 1 mm step M116 M117 5 2 SM Service Program Mode Engine Maintenance Adjusts the vertical registration of thick paper for tray 1 If the machine settings are reset to the factory Vert T1 Thick defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thin paper for tray 1 If the machine settings are reset to the factory Vert T1 Thin defaults this value does not change 40 to 40 O Default 0 1 mm step 28 9co oes HED Sm SM 5 3 M116 M117 Service Program Mode Engine Maintenance Registration M116 M117 Horiz Tray 2 Vert T2 Plain Vert T2 Thick Vert T2 Thin Horiz Bypass Registration Vert BP Plain Vert BP Thick Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of plain paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thick paper for tray 2 If the machine settings are reset to the factory defaults this value does
15. CHN 220 V to 240 V 50 Hz 60 Hz Less than 5 A Ld a Input voltage level Permitted voltage fluctuation 1096 Do not set anything on the power cord 2 1 5 INSTALLATION PROCEDURE Refer to the Hardware Guide SM 2 3 M116 M117 PREVENTIVE MAINTENANCE REVISION HISTORY rege Intervals 3 PREVENTIVE MAINTENANCE 3 1 PM INTERVALS 3 1 1 PM PARTS There are no PM parts in this machine Other than the three Yield Parts listed below there are essentially no PM parts required for this product These three items will need to be replaced in cases where their yield is near however given the Average Printer Volume for this product these yield parts are gt cc 92 o S SG ag expected to outlast the working life of the machine Yield Parts Parts whose expected yield is longer than the machine lifetime when taking into consideration the machine s APV Paper Feed Roller 120 K prints Transfer Roller 120 K prints Fusing Unit 120 K prints 3 1 2 YIELD COUNTER Yield counters for each yield part can be checked by the following methods Configuration Page in the List Test Print menu System Reference Print Cartridge METER Transfer Roller s us Paper Feed Roller Fuser Unit aus SSN m116p001 Web Image Monitor SM 3 1 M116 M117 Intervals EAQsKeesedos Baie T RICO
16. the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printed counter only so a duplex print is counted as two not one You can check the total counter in the Service Mode or the Menu Service Mode Eng Maintenance gt Total Counter gt Engine Counter Menu List Test Print gt Config Page or Maintenance Pg The following table shows paper savings and how the counters increase for some simple examples of single sided and duplex jobs M116 M117 7 4 SM Duplex mode Duplex Total counter Sheets used If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs Simplex Sheet Duplex Total counter Sheets used 2 in 1 mode o gt 5 7 5 116 117 Duplex 2 1 mode Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved pss eis ee EEE ENKELIN 2 EEE SEE 116 117 7 6 5 116 117 SERVICE MANUAL APPENDICES M116 M117 APPENDICES TABLE OF CONTENTS 1 APPENDIX SPECIFICATIONS
17. 2 PAPER FEED GEARS 1 Right cover p 1 2 m355r521 2 Paper feed motor bracket A x3 I x1 EP x1 m355r522 3 Paper feed gears A each C ring x1 M355 1 8 SM Paper Tray Board 1 5 PAPER TRAY BOARD 1 5 1 PAPER TRAY BOARD 1 Right cover p 1 2 m355r531 m355r530 2 Paper Tray Board x2 locking support x2 EP x 4 SM 1 9 M355 M355 Zo a 5 a 5 1 6 PAPER TRAY UNIT SET SWITCH 1 6 1 PAPER TRAY UNIT SET SWITCH 1 Paper feed unit MP p 1 2 m355r540 2 Feeler A m355r542 m355r541 3 Paper tray unit set switch A hook x2 M355 1 10 SM 1 7 SENSORS 1 7 1 PAPER FEED SENSOR 1 Right cover 1 2 m355r550 2 Release the actuator A from the slot of the paper feed sensor B 3 Paper feed sensor B all hooks amp x1 1 7 2 PAPER END SENSOR 1 Right cover p 1 2 m355r552 m355r551 Sensors 2 Release the actuator A from the slot of the paper exit sensor B 3 Paper end sensor B all hooks 22 x1 SM 1 11 m355r550 M355 M355 a 5 a5
18. 4 2 ECB 97 p 4 36 ECB Engine Controller Board Controller board 8 p 4 38 SS 7 oof 655645 5 3 lt m012r109 Release all harnesses A from the clamps Harness guide plate B x 2 PES m016r704 6 Drive unit A x 5 EP x 1 gt 2 x 2 timing belt SM 4 17 M116 M117 Paper Feed and Exit m016r113 7 Paper feed clutch A 89 x 1 x 1 4 5 8 RELAY CLUTCH 1 Drive unit 48 p 4 17 Paper Feed Clutch 016 1 11 2 Relay clutch A x 1 M116 M117 4 18 SM 4 5 9 REGISTRATION CLUTCH 1 Drive unit 48 p 4 17 Paper Feed Clutch m016r112 2 Registration clutch A x 1 4 5 10 TONER END SENSOR 1 Drive unit p 4 17 Paper Feed Clutch 2 Reflective sensor with bracket A x 1 3 Reflective sensor B SM 4 19 pes m016r147 Paper Feed and Exit M116 M117 ot ME 7 oo Es 50645 5 lt Paper Feed and Exit 4 5 11 PAPER EXIT SENSOR 1 Rear cover 8 p 4 6 m012r158 2 Paper exit sensor A 4 x 1 hooks 4 5 12 RELAY SENSOR 1 Rear cover 8 p 4 6 m012r159 2 Relay sensor A 4 x 1 hooks 4 5 13 INVERTER SENSOR 1 Duplex transport guide 8 p 4 38 PSU 2 Inverter sensor A 4 x 1 hooks M116 M117 4 20 SM Paper Feed and Exit 4 5 14 REGISTRATION ROLLER AND SENSOR Pull out the paper tray PSU 4 4 38 Paper feed clutch 48 p 4 17
19. Cartridge remains in display Then a new AIO cartridge must be installed This feature is a safety measure to prevent the used toner tank from becoming full there is no toner overflow detection mechanism Prints the test pattern Corrects the face curl of paper 0 OFF 28ppm 1 Sets the engine speed at 14ppm after printing 1 minute 2 Sets the engine speed at 14ppm 3 to 255 not available Oto 255 0 1 step Charge bias correction for dirty background 0 OFF Default 1 ON 2 to 255 not available Oto 255 0 1 step Adjusts print density density levels by increasing the number 31 to 155 112 Default 1 step Sets whether to detect the size mismatch in ejecting the paper or not When Yes is set the error recovery procedure is performed if size mismatch is detected When is set the error recovery procedure is not performed regardless of the size mismatch Yes Default No 5 10 SM Service Program Mode Factory Default Resets all the settings to factory default Clears resets the contents of the controller board memory all data Factory Default Execute OK programmed by the user log data to factory default After executing initial setup menu starts after power on CTL Maintenance ON PDL Settings is shown Default CTL Maintenance PDL Mode OFF PDL Settings is hidden 28 9co oes HED Sm SM 5 11 M116 M117
20. Configuration and Maintenance Page 5 2 CONFIGURATION AND MAINTENANCE PAGE 5 2 1 OVERVIEW The configuration page and maintenance page have information about the machine s status Print this sheet as shown below Check the configuration page or maintenance page when doing machine maintenance To Print the Configuration Page Maintenance Page 1 Turn on the machine m116s001 1 Press the Menu key Press the Up or Down key to select List Test Print and then press the OK key Press the Up or Down key to select Config Page or Maintenance Pg and then press the OK key 4 The configuration page or maintenance page is printed Other Types of Reports You can also check other reports than two reports configuration page and maintenance page with List Test Print in the Menu Menu List Prints the menu list showing all available menus Test Page Prints a test page for checking the duplex printing condition PCL Font List Prints the current configuration and installed PCL font list PS Font List Prints the current configuration and installed PostScript font list 116 117 5 12 5 Configuration and Maintenance Page Total Counter Total Counter The total counter incremented by the engine controller board each time the board issues a print command to the engine The value is calculated as follows Total counter Printer counter Reports print Application Counters Appli
21. M116 M117 5 16 SM Firmware Updating You will see the progress percentage appear while the update is in progress Do NOT turn the main power of the machine off during updating 8 Wait until FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that update completion message appears on the machine s control panel 9 Turn off the power of the machine and then turn it back on 10 Print a configuration or maintenance page to check the machine s firmware version 5 3 4 UPDATING THE BOOT LOADER FIRMWARE This is also listed on the configuration page but this firmware is not updated in the field 5 3 5 UPDATING FAILURE If the firmware update is not successful the update process is suspended and an error message should display on the FW Update Tool screen If this happens DO NOT turn off the machine and execute the update procedure again unless the error message Downloaded file is broken Do NOT use print scan fax and copy function at the same time is displayed If power is turned off accidentally during a firmware update the firmware will not be correctly updated and the machine may not start up normally If the machine does not start up normally the controller firmware and or the engine firmware will need to be updated again When the machine does not start up normally in most cases the panel display will indicate one of the following two conditions 28
22. Remove the Left cover A Located outside of the cover has marks indicating the position of the hook SM 4 5 M116 M117 SS E 7 oof 655645 5 2 4 Exterior Covers There are many hooks and tabs inside the left cover Before removing the left cover see the images below m116r108 m012i503a 1 Open the rear cover A 2 Slide the shaft B in the direction of the blue arrow and remove the rear cover A M116 M117 4 6 SM Exterior Covers 4 3 4 RIGHT COVER 1 Front cover 8 p 4 2 2 Rear cover Wi p 4 6 34111112 m012r504 3 Right cover A x 3 hook at arrow mark Located outside of the cover has marks indicating the position of the hook There are many hooks and tabs inside the right cover Before removing the right cover see the images below m012r687a SM 4 7 M116 M117 ot ME 7 50645 5 lt Exterior Covers 4 3 5 TOP COVER Front cover 8 p 4 2 Rear cover 8 p 4 6 Left cover S p 4 4 Right cover 8 p 4 7 N m116r109 5 Top cover A x 2 amp x 1 hook x 5 When installing the top cover m116r110 When re installing the top cover always verify that the two paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged sure that these paperweights A can be moved smoothly up and down after installing the
23. SET SWITCH ce ee a 1 10 Sn Ml UL MIU 1 11 1 21 PAPER FEED SENSOR pins tosta tac eee tfo 1 11 1 72 PARER END SENSOR er erc ne EE 1 11 SM i M355 Read This First Safety and Symbols Replacement Procedure Safety A CAUTION off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols IM See or Refer to P Screws EF Connector 09 Clamp Clip ring E ring REPLACEMENT AND ADJUSTMENT External Covers and Paper Feed Unit 1 REPLACEMENT AND ADJUSTMENT 1 1 EXTERNAL COVERS AND PAPER FEED UNIT A CAUTION Turn off the main power switch and unplug the machine before attempting any procedure in this section 1 1 1 REAR COVER 1 Remove the paper tray unit from the main unit 2 Pull out the paper tray m355r500 3 Rear cover A x2 SM 1 1 M355 M355 Zo e a G a 5 1 1 2 RIGHT COVER 1 Rear cover MP 1 1 m355r501 2 Right cover A x2 1 1 3 PAPER FEED UNIT 1 Right cover p 1 2 2 Paper feed motor bracket MI p 1 8 m355r502 3 Paper feed roller shaft gear A C ring x1 M355 1 2 SM External Covers and Paper Feed Unit m355r503 4 Release paper feed roller shaft A C ring x1 bushing x1 m355r505 5 Paper feed unit A x4 SM 1
24. Sm control panel Turn off the power of the machine and then turn it back on Print a configuration or maintenance page to check the machine s firmware version SM 5 15 M116 M117 Firmware Updating 5 3 3 UPDATING THE ENGINE FIRMWARE Procedure When updating firmware always disconnect any other cable s than the one being used for the update operation When updating firmware via USB cable first disconnect any network and phone line cables and when updating firmware via LAN cable first disconnect any USB and phone line cables 1 2 Prepare Computer Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB cable or LAN Local Area Network cable Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting yyy bin Engine Firmware Make a folder on a local drive of your computer and save the files there Connect a computer and the machine through a network or directly by USB Click the FWUpdateToolSP exe file to execute the updating program F W Update USB F W Update NET pla Machine IP B Close m118s003 For a USB connection click Eng F W Update USB A For a network connection enter the machine s IP address in Machine IP B and then click Eng FAW Update NET C Check the firmware update tool window for messages and the update s current percentage of completion
25. Software Guide Service Adjustment 1 Print the test pattern p 6 10 Print out the test pattern before changing the paper registration setting Enter the Service Mode Select Eng Maintenance and then press OK key Select the Registration and then press OK key 10161500 1 Feed Direction 2 Vertical Adjustment 3 Horizontal Adjustment 4 Print Area 5 Press the Up or Down keys to set the registration value from 15 to 15 that is from 1 5 to 41 5 mm in 0 1 mm increments Increase the value to shift the print area in the plus direction Decrease to shift in the minus direction 6 Adjustthe margins of the test page so that they are equal in size SM 4 45 M116 M117 SS 6 o D 55645 5 lt SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page bee addedupdmedmem AA 3 Service Program Mode 5 SYSTEM MAINTENANCE REFERENCE 5 1 SERVICE PROGRAM MODE 5 1 1 OVERVIEW This model has several service menus Each service menu has several adjustment items This section explains how to enter each service menu and what you can do in each service menu 5 1 2 ENTERING ENGINE MAINTENANCE MODE While holding the Stop Start Key and Escape Key at the same time turn on the Main Power Switch to the ON position Note There is no SOM Smart Organizing Monitor utility 5 1 3 SERVICE MODE MENU Selecting an Item T
26. n AM etd ips iiia 4 1 42 SPECIALE TOOLS Serena ee 4 1 4 3 tiet 4 2 4 3 FRONT COVER casan 4 2 4 3 2 LEFT II 4 4 43 3 REAR COVER TT 4 6 4 34 RIGHT COVER tette A bei A 4 7 1 OP K M mE 4 8 When installing the top 22 4 8 4 3 6 OPERATION PANEL seas 4 9 1 M116 M117 44 LASER UNIT sies aan aa I AA et nen 4 10 4 4 1 CAUTION DECAL 4 10 4 2 LASER UN oras ti dias 4 11 4 4 3 POLYGON MIRROR MOTOR 4 12 4 5 PAPER FEED AND EXIT eee es 4 13 4 5 1 PAPER FEED FOLLER nee ee 4 13 After installing a new paper feed 4 13 4 5 2 FRICTION 4 14 4 5 3 PAPER END SENSOR urn 4 14 4 5 4 BY PASS FEED ROLLER nn a 4 15 4 5 5 BY PASS FEED ROLLER FRICTION PAD 4 16 4 5 6 BY PASS FEED SENSOR 4 17 4 5 7 PAPER PEED CLUTCH ee 4 17 4 5 8 RELAY GEUTEH ea 4 18 4 5 9 REGISTRATION CLUTCH u 4 19 45 10 TONER END SENSOR usa certs tices dad 4 19 4 5 11 PAPER EXIT SENSOR ann rare 4 20 45 12 RELAY SENSOR xin oe Een EU ERU CURE QE 4 20 4 5 13 INVERTER SENSOR colosal iii 4 20 4 5 14 REGISTRATION ROLLER AND SENSOR 4 21 4 6 PAPER TRANSFER
27. not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thin paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Adjusts the vertical registration of plain paper for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Adjusts the vertical registration of thick paper for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step 5 4 SM Service Program Mode Engine Maintenance Adjusts the vertical registration of thin paper for t the bypass tray If the machine settings are reset to the Vert BP Thin factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the horizontal registration the back side in duplex mode If the machine settings are reset to the Horiz Dup Back i factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Adjusts the vertical registration of plain paper for the back side in duplex mode If the machine settings are Vert Dup Plain reset to
28. sec Or It detected a temperature higher than 105 C for more than 1sec Thermistor disconnected causes extremely low temperature reading Thermistor damaged and short circuited causes extremely high temperature reading Turn the machine s main power off and then on Replace the thermistor SC 4xx Image Transfer and Transfer Error An error signal is detected for 0 2 seconds when changing the development unit Defective transfer roller Defective high voltage power pack 1 Turn the machine s main power off and then on 28 23 92 ro SM 6 3 M116 M117 Service Call Conditions SC 5xx Motor and Fusing Error Main motor error The machine does not detect a main motor lock signal within 2sec after the main motor started to rotate or The machine does not release a main motor lock signal within 2sec after the main motor switched off or The machine detects a main motor lock signal every 100ms for seven times consecutively after the main motor started to rotate stably Overload of Torque load overload Defective main motor Disconnect or defective motor harness Turn the machine s main power off and then on Check or replace the main motor if the torque load is normal Replace the motor harness Exhaust fun Error The FAN lock signal High for 10 seconds after the fan motor started to rotate Disconnected or defective motor harness 1 Turn the machine s main power off and the
29. select paper size by operation panel driver Supported but size is not molded into tray Need to select paper size by operation panel driver Need to input paper size by operation panel and driver Not supported Input Tray SEF Type Standard Option Bypass Tray PFU Tray pee ER ee ee 4 AA EEE ER ANIME NENE ARS MERE EN AE IEBEREIEN cO RI KEEN EREN ENEN M116 M117 1 4 SM Appendix 81 2 X1 4 812 x11 Supported Paper Sizes Input Tray SEF Standard Option Bypass Tray PFU Tray Foolscap SEF 812 x 13 ERTIES 37 8 X 74 2 Monarch A TIEN ewe fo wee fw CA Auto Type i Duplex Half Letter Appendix Executive 16 Kai o ehe ENEN ENEN CO EN SM Appendix 1 5 M116 M117 APPENDIX SP MODE TABLE REVISION HISTORY Fase bee addedupdmedmem 1 111 Service Menu 2 APPENDIX SP MODE TABLE 2 1 SERVICE MENU See Main Chapters for Service Program Mode X go SM Appendix 2 1 116 117 APPENDIX TROUBLESHOOTING GUIDE REVISION HISTORY Page bee addedupdmedmem 1 Service Call Conditions 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 SERVICE CALL CONDITIONS See Main Chapters for Service Call Conditions D c o Guide 5 53 88 a lt 5 3 1 116 117 Error Messages 3 2 ERROR ME
30. the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Registration Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine settings are Vert Dup Thick reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Adjusts the vertical registration of thin paper for the back side in duplex mode If the machine settings are ert Dup Thin reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step V 00 7F Machine ID Displays the current brand ID number Do not change this setting Designed for Factory Use Fuser SC This button is for resetting an SC related with the fusing errors ese Reset Trans Rol Reset Feed Clears the EM counter of the paper feed roller Clears the EM counter of the transfer roller SM 5 5 M116 M117 System Maintenance Reference Service Program Mode Engine Maintenance Reset Clears the EM counter of the fusing unit FuserUnit Motor Displays the main motor rotation time Rotation Displays the toner cartridge AIO information Kind ID Kind ID Displays the toner cartridge AIO information Toner End His Print Toner End History Cartridge Displays the toner cartridge AIO information Ref Flag State Refill flag status Displays the toner cartridge AIO information Unit Print Counter Displa
31. the main switch before attempting any of the procedures in the Laser Optics Housing Unit section Laser beams can seriously damage your eyes CAUTION MARKING lt I CAUTION CAUTION CLASS 38 LASER RADIATION VORSI C HT WHEN OPEN AVOID EXPOSURE TO THE BEAM VORSICHT LASERSTRAHLUNG KLASSE 38 WENN ABDECKUNG GE FFNET NICHT DEM STRAHL AUSSETZEN N gt PS lt J m012i500 Symbols Abbreviations and Trademarks This manual uses several symbols and abbreviations The meaning of those symbols and abbreviations are as follows CAC ree Clamp 9 N N N 7 P d d Short Edge Feed SEF Long Edge Feed LEF Trademarks Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks M116 M117 8 SM PRODUCT INFORMATION REVISION HISTORY rege addedupdmedmem Specifications 1 PRODUCT INFORMATION 6 2 o 2 1 1 SPECIFICATIONS
32. top cover If these paperweights do not move smoothly try installing the top cover again M116 M117 4 8 SM 4 3 6 OPERATION PANEL 1 Top cover 4 p 4 8 2 Operation panel A x 2 SM 4 9 m116r111 Exterior Covers M116 M117 L nd SS E 7 oof 655645 5 2 4 Laser Unit 4 4 LASER UNIT A CAUTION Turn off the main power switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 4 4 1 CAUTION DECAL LOCATIONS Caution decal is attached as shown below UTION CAUTION CLASS 38 LASER RADIATION VORSICHT WHEN OPEN AVOID EXPOSURE TO THE BEAM VORSICHT LASERSTRAHLUNG KLASSE 36 WENN ABDECKUNG GE FFNET NICHT DEM STRAHL AUSSETZEN m016i509 A WARNING Be sure to turn off the main switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This machine uses class IIIB laser beam with a wavelength of 648 to 663 nm and an output of 9 mW The laser can cause serious eye injury M116 M117 4 10 SM 4 4 2 LASER UNIT Front cover 8 p 4 2 Rear cover 8 p 4 6 Left cover S p 4 4 Right cover 8 p 4 7 Top cover S p 4 8 amp N m012r704 6 Laser unit A 2 x 3 ground screw x 3 amp x 2 SM 4 11 Laser Unit M116 M117 SS 6 gut 655645 a 4 Laser Unit 4 4 3 POLYGON MIRROR MOTO
33. who has completed the training course on those models Safety and Ecological Notes for Disposal 1 3 A Do not incinerate toner bottles or used toner Toner dust may ignite suddenly when exposed to an open flame Dispose of used toner the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations These are non toxic supplies Dispose of replaced parts in accordance with local regulations WARNING To prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols A fire or an explosion might occur Handling Toner Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands f toner is inhaled immediately gargle with large amounts of cold water and move to a well ventilated location If there are signs of irritation or other problems seek medical attention f toner gets on the skin wash immediately with soap and cold running water f toner gets into the eyes flush the eyes with cold running water or eye wash If there are signs of irritation or other problems seek medical attention toner is swallowed drink a large amount of cold water to dilute the ingested toner If there are signs of any problem seek medical attention f toner spills on clothing wash the affected area immediately with soap and cold water Never use hot water Hot water can cause toner
34. 2r131 4 29 Fusing M116 M117 ot ME 7 50645 5 lt Fusing 4 7 4 FUSING LAMP 1 Fusing Unit 48 p 4 25 m016r135 m016r136 m016r137 4 Fusing lamp A 116 117 4 30 5 When reinstall the fusing lamp VA det Ed m016r138 Fusing The flat terminal A must be placed on the right side of the fusing unit fusing cable side SM 4 31 M116 M117 SS 6 ovE 55645 a 5 2 lt Fusing 4 7 5 HOT ROLLER 1 Fusing lamp 8 p 4 30 m012r705 3 Ground Plate A 4 x 1 016 140 4 Hotroller A C ring 2 gear x 1 bushing x 2 M116 M117 4 32 SM Fusing 4 7 6 PRESSURE ROLLER 1 Hot roller 48 p 4 32 m016r148 2 Pressure roller A Bearing x 2 4 7 7 HOT ROLLER STRIPPER PAWLS 1 Fusing unit 48 p 4 25 2 Fusing upper cover 8 p 4 28 Thermostat r ot ME 7 50645 5 lt m016r143 3 Metal holders A 1 holder for each pawl x 2 each m012r144 4 Hot roller stripper pawls A 1 spring for each pawl SM 4 33 116 117 Motors 4 8 MOTORS 4 8 1 MAIN MOTOR 1 Front cover p 4 2 2 Left cover 48 p 4 4 m116r112 B 3 Harness guide A x 2 4 Main motor B x 4 amp x 1 4 8 2 DUPLEX MOTOR FOR M117 Front cover 8 p 4 2 Rear cover p 4 6 Left cover 48 p 4 4 Right cover 8 p 4 7
35. 3 M355 M355 a 5 a 5 1 2 PAPER FEED ROLLER 1 2 1 PAPER FEED ROLLER Remove the paper feed roller 1 Right cover ir p 1 2 m355r511 m355r510 2 Remove C ring A and a bushing B 7 A m355r512 3 Release the paper feed roller shaft A M355 1 4 SM Paper Feed Roller gt 8 m355r513 4 Release the hook A and then move the paper feed roller B to the right Reinstall the paper feed roller 1 Attach the paper feed roller to the paper feed roller shaft m355r514 m355r515 2 Reinstall the paper feed roller shaft correctly N Note shown in the above pictures the paper feed roller shaft must be installed behind the feeler A The left picture B is correct The right picture C is incorrect 3 Close the right cover first and then close the rear cover SM 1 5 M355 M355 Zo e a 5 a 5 1 3 FRICTION PAD 1 3 1 FRICTION PAD 1 Pull out the paper tray m355r516 2 Turn the paper feed unit over and release two hooks A 3 Turn the unit over again and remove the friction pad B M355 1 6 m355r517 SM Paper Feed Motor and Gears 1 4 PAPER FEED MOTOR AND GEARS 1 4 1 PAPER FEED MOTOR 1 Right cover MM p 1 2 m355r520 2 Paper feed motor A 2 amp x1 SM 1 7 M355 M355 Zo iu a 5 a 5 1 4
36. ESS OF DUPLEX COMBINE FUNCTION 7 3 1540 I rU 7 3 2 COMBINE mode ou coi siclos ecc diae bas Pea de indeed easels 7 3 3 Duplex Combine nonnen 7 3 Tota COMMS 7 4 116 117 4 5 READ THIS FIRST Safety Notices Im portant Safety Notices Prevention of Physical Injury 1 Before disassembling or assembling parts of the machine and peripherals make sure that the machine power cord is unplugged The wall outlet should be near the machine and easily accessible If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on keep hands away from electrified or mechanically driven components The machine drives some of its components when it completes the warm up period Be careful to keep hands away from the mechanical and electrical components as the machine starts operation The inside and the metal parts of the fusing unit become extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The machine and its peripherals must be serviced by a customer service representative
37. Exterior Covers 4 3 EXTERIOR COVERS 4 3 1 FRONT COVER m116r101 1 Pull out the standard paper tray A m012r511 m012r512 On the right side down the tab and then slide the bypass tray A to the right Pull out the bypass tray A M116 M117 4 2 SM Exterior Covers m012r693 Open the front cover A To open the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward 7 oof 50645 5 2 lt Push the right hinge A to release 9 m012r691 Front cover B 4 3 M116 M117 Exterior Covers 4 3 2 LEFT COVER 1 Front cover 4 p 4 2 2 Rear cover Wi p 4 6 A m116r102 3 Remove two screws A on the front side of the left cover A m116r103 4 Remove screw on the rear upper side of the left cover m116r104 5 Pullthe rear upper part A of the left cover to release the hooks Located outside of the cover has marks indicating the position of the hook M116 M117 4 4 SM Exterior Covers m116r105 6 Pull the front upper part A of the left cover to release the hooks Located outside of the cover has marks indicating the position of the hook m116r106 7 Pullthe front bottom part of the left cover A to release the hooks Located outside of the cover has marks indicating the position of the hook A m116r107 8
38. H Aficio SP 35100N Home Language Engish v Steen 2 Status Counter Machine information Model Name A cio SP 35100N Location re Contact lt gt Host Name 351008 2A30803 Dewce Status Energy Saver 2 1 Suns OK 812 110 Plan Paper Bypass Tray B o4sPxe 310 110 Plain Paper m116p002 machine displays Fuser life end notice Transfer roller life end notice or Life End of Paper Feed Roller Unit when one of these counters reaches each yield Counter Reset The process below shows how to reset the yield counters 1 a e v Enter the Service Mode Select Eng Maintenance and then press OK key Select Reset FuserUnit Reset Trans Rol or Reset Feed and then press OK key Select Execute and the press key Exit the Service Mode M116 M117 3 2 SM REPLACEMENT AND ADJUSTMENT REVISION HISTORY rage addedupdmedmem 1 Before You Start 4 REPLACEMENT AND ADJUSTMENT 4 1 BEFORE YOU START ACAUTION there are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section 4 2 SPECIAL TOOLS PC Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB or network cable A computer is necessary to update the firmware SM 4 1 M116 M117 SS 6 gut 55645 5 lt
39. R ACAUTION Turn off the main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Laser unit 8p 4 11 de m012r149 2 Polygon mirror cover A x 2 m012r150 3 Polygon mirror motor A x 4 amp x 1 Never touch the surface of the mirror with bare hands M116 M117 4 12 SM Paper Feed and Exit 4 5 PAPER FEED AND EXIT 4 5 1 PAPER FEED ROLLER 1 Pull out the standard paper tray 2 Remove the AIO m012r127 3 Setthe machine with the rear side facing down resting on the table L nd SS 6 gut 55645 4 016 128 4 Slide the paper feed shaft A to the left side 07 x 2 5 Slide the paper feed roller B to right side and remove it hook After installing a new paper feed roller Enter the Service Mode Select Eng Maintenance and then press OK key Select Reset Feed and then press OK key Select Execute and the press key Exit the Service Mode np amp N SM 4 13 M116 M117 Paper Feed and Exit 4 5 2 FRICTION PAD m016r682 1 Remove the paper tray unit from the machine before removing the friction pad 2 Friction pad A 2 hooks 1 spring When reinstalling the friction pad follow this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the
40. SSAGES 3 2 1 OVERVIEW Error messages will be displayed on the LCD panel if the machine has a problem These can be viewed by a customer 3 2 2 ERROR MESSAGES LIST The front cover is open Open and then close the front cover Controller FW download failed Controller FW could not be downloaded Incor Prt Cart Irregular toner is set Internal Misfeed There is a paper jam in the fusing unit Load Paper The indicated tray 1 2 bypass is out of paper Memory This error occurs when FW Overflow the printing page Misfeed Tray 1 Paper has been jammed in the tray 1 paper input area Misfeed Tray 2 Paper has been jammed in the tray 2 paper input area Misfd Bypss Tray There is a paper jam in Bypass tray Misfd Dupl Unit There is a paper jam in the duplex unit M116 M117 3 2 memory is not enough to save Turn off the main power turn it back on and then download the controller FW again Replace the toner to appropriate one Remove the jammed paper See the user s guide Load paper into the indicated paper tray See the user s guide Reduce the size of the data and then try the operation again Remove the jammed paper See the user s guide Remove the jammed paper See the user s guide Remove the jammed paper See the user s guide Remove the jammed paper See the user s guide SM Appendix Error Messages Message Causes Solutions Misfd Stnd Tray
41. at regular intervals that depend on the circumference of certain components The following diagram shows the possible symptoms black or white dots at regular intervals Problems at regular intervals 41651502 Abnormal image at 29 8 mm intervals Charge roller Abnormal image at 37 7 mm intervals Registration roller Colored spots at 37 9 mm intervals Print cartridge Development roller Abnormal image at 45 8 mm intervals Transfer roller Colored spots at 75 3 mm intervals Print cartridge OPC drum Abnormal image at 94 2 mm intervals Fusing unit Pressure roller Abnormal image at 93 1 mm intervals Fusing unit Hot roller Abnormal image at 100 5 mm intervals Paper feed roller g 50 88 6 9 116 117 Image Problems 6 2 2 TEST PAGE PRINTING When you check an image problem or other problems it might be necessary to print a test page Follow the test page print procedure below to print a test page Test Page Print Procedure Press the Menu Press the Up or Down keys to select List Test Print and then press the OK key on Press the Up or Down keys to select Test Page and then press the OK key Test page sample m118t100 6 2 3 TEST PATTERN PRINTING Follow the test pattern print procedure below to print a test pattern Test Pattern Print Procedure Enter the Service Mode Select Eng Maintenance and then press OK key Select Test Pattern
42. cation counters exist for each individual primary machine function and are incremented by the controller board each time the board issues a print request for the function in question 28 Esc 9co 925 ES n 5 5 13 116 117 Firmware Updating 5 3 FIRMWARE UPDATING Never turn the machine s main power off while the firmware is being updated as this could damage the ECB or controller board 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION To update the firmware for this machine you need the most recent version of the firmware firmware file downloadable from the Internet 1 Turn on the machine 2 Press the Menu key 3 Press the Up or Down key to select List Test Print and then press the OK key 4 Press the Up or Down key to select Config Page or Maintenance Pg and then press the OK key 5 Checkthe Firmware Version Controller and Engine FW version on the list of the pages 5 3 2 UPDATING THE CONTROLLER FIRMWARE Using the following procedure to update the controller firmware be sure to print the configuration page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which version of the firmware is currently installed Procedure When updating firmware always disconnect any other cable s than th
43. e main power remains ON Defective fusing relay Defective fusing relay circuit Shorted 24V fuse on the PSU Unstable power supply Check the power supply source Replace the 24V fuse on the PSU Replace the PSU The paper jam counter for the fusing unit reaches 3 The paper jam counter is cleared if the paper is fed correctly This SC is activated only when this function is enabled with Eng Maintenance default OFF Defective fusing unit Defective fusing control g 50 88 Clear this SC to send a command after a jam removal 2 Turn off this function after a jam removal Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SM 6 7 M116 M117 Service Call Conditions SC 6xx Communication and Other Error EEPROM communication error An unexpected value exists in the initialization flag of the EEPROM EEPROM not connected Defective EEPROM Installing the EEPROM Replacing the EEPROM The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration Defective controller board Communication error Turn the machine s main power off and then on Check if the controller board is firmly connected to the ECB M116 M117 6 8 SM Image Problems 6 2 IMAGE PROBLEMS 6 2 1 OVERVIEW Image problems may appear
44. e one being used for the update operation When updating firmware via USB cable first disconnect any network and phone line cables and when updating firmware via LAN cable first disconnect any USB and phone line cables 1 Prepare Computer Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB cable or LAN Local Area Network cable 2 Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting xxx brn Controller Firmware Make a folder on a local drive of your computer and save the files there Connect a computer and the machine through a network or directly by USB M116 M117 5 14 SM Firmware Updating 5 Click the FWUpdateToolSP exe file to execute the updating program mes je Eng FW Update USB Eng F W Update NET A 11185002 6 ForaUSB connection click Update USB A For a network connection enter the machine s IP address in Machine IP B and then click FAW Update NET C Check the firmware update tool window for messages and the update s current percentage of completion Do not turn the main power off from this point until the update procedure is completed 7 Waituntil FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that update completion message appears on the machine s 28 Esc aco ngo HED
45. eck Eng ROM Engine F W file does not exist Check the download file and fw update tool is in the file same folder M116 M117 5 18 SM Firmware Updating New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Firmware is Updating AIO FW is updating Not available Engine FW is transmitting Not available Eng Firmware is Engine FW is updating Not available Updating FW Update Done Please reboot the F W update is completed Please reboot the Machine kkk Machine Message for Network update Connecting Connect to Printer Please wait a moment Please reboot Printer after Update F W successfully Net Upload End of data 2 panel shows reboot Transmission Time 30 sec message System Maintenance Reference 1 Check network cable connection Can not open FTP port of N m 2 Check Printer status if it Printer before FW file is is available Net Upload FAIL transmitted 3 Check Printer and PC Transmission will be canceled IP address setting 4 Check PC firewall setting about FTP if timeout F W file transmission can not 1 Check network cable be completed connection Transmission will be canceled 2 Check Printer status if it if timeout is available SM 5 19 M116 M117 Firmware Updating Check the download file name in setting ini Can t open ROM file ImageFile F W file does not ex
46. eed Tray 1 Registration sensor 1 registration sensor tray1 Paper does not reach tray2 Tray2 paper feed sensor 2 convey sensor Misfeed Tray 2 Paper does not reach Registration sensor 1 registration sensor Paper does not reach registration sensor duplex Registration sensor 1 feed tray Misfd Dupl Unit Paper does not reach Relay sensor 5 duplex entry sensor Trouble shooting Paper does not reach Inverter sensor 3 duplex exit sensor Paper stayed on registration Registration sensor 1 sensor Internal Misfeed Paper does not reach exit Paper exit sensor 4 sensor Misfd Stnd Tray Paper stayed on exit sensor Paper exit sensor 4 Related to initialize jam SM 6 13 M116 M117 Jam Jam message Misfeed Tray 2 Internal Misfeed Misfd Stnd Tray Misfd Dupl Unit M116 M117 Tray2 paper feed sensor 2 Registration sensor 1 Paper exit sensor 4 Relay sensor 5 Inverter sensor 3 6 14 SM ENERGY SAVER 1 ee Energy Saver Modes 7 ENERGY SAVER 7 1 ENERGY SAVER MODES Customers should use energy saver modes properly to save energy and protect the environment Power Consump Operating Stand by Mode Energy saving Energy Saver Mode 1 n n B 2 Energy Saver Mode Energy Saver Mode 1 Timer Plug in N Energy Saver Mode 2 Timer VA 1 min
47. ine continues to issue this SC code and cannot be operated SM 6 5 M116 M117 Service Call Conditions High temperature error hard During stand by mode or a print job the detected heating roller temperature reaches 250 C Defective ECB Defective PSU Replace the ECB Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The fuser full heater remained ON at full capacity for more than 9 s after the fusing temperature attains reload temperature Deformed thermistor Thermistor not in the correct position Defective fusing lamp Replace the fusing unit Replace the fusing lamp M116 M117 Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 6 6 SM Service Call Conditions Zero cross error The zero cross signal is detected three times even though the fusing lamp relay is off when turning on the main power The zero cross signal is not detected for 3 seconds even though the fusing lamp relay is on after turning on the main power or closing the front door The detection error occurs twice or more in 11 zero cross signal detections This error is defined when the detected zero cross signal is less than 45 The zero cross signal is not detected three times while th
48. ist Please check ROM file Check the download file and fw update tool is in the same folder Check the download file name in setting ini Can t open Eng ROM file EnglmageFile Please check Eng ROM Engine F W file does not exist Check the download file and fw update tool is in the file same folder New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Firmware is Updating AIO FW is updating Not available Eng Firmware is Engine FW is transmitting Not available Engine FW is updating Not available Updating FW Update Done Please reboot the Please reboot the F W update is completed Machine Machine M116 M117 5 20 SM FW Update Tool Messages Error Message for USB update Firmware Updating Machine is not ready Wrong Model Machine is busy FW Update Done Please reboot the kkk Machine Machine loses communication Please check FW Update Done Then reboot the kkk Machine Downloaded file is broken Do NOT use print scan fax and copy function at the same time Can not get Printer status form USB status channel before F W file is transmitted F W file is not matched for current machine F W update is running Other Printer functions are running F W update is completed F W file has transmitted Polling F W update progress fail F W checks the downloaded file And get wro
49. le has transmitted Engine Panel display check FW Update Done Polling F W update progress Firmware Update Done Then reboot the fail Please reboot Then Machine reboot engine Check the downloaded file F W checks the downloaded is not broken Downloaded file is broken Do NOT use print scan file And get wrong checksum Do not use Printer fax and copy function at N So stop to modify F W functions when update the same time firmware M116 M117 5 22 TROUBLESHOOTING REVISION HISTORY rage Service Call Conditions 6 TROUBLESHOOTING 6 1 SERVICE CALL CONDITIONS See Appendices for the Error Message 6 1 1 SUMMARY This machine issues an SC Service Call code if an error occurs with the machine The error code can be seen on the operation panel Make sure that you understand the following points 1 All SCs are logged 2 Atfirst always turn the main switch off and on if an SC code is displayed 3 First disconnect then reconnect the connectors before replacing the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical load before replacing motors or sensors if the problem concerns a locked motor Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service representative Enter the Eng Maintenance in the Service Mode Press O K i
50. m RICOH UNIVERSITY Learning Knowledge Performance M116 M117 SERVICE MANUAL LANIER RICOH Savin It is the reader s responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endorsement or other affiliation with Ricoh products 2012 RICOH Americas Corporation All rights reserved WARNING The Service Manual contains information regarding service techniques procedures processes and spare parts of office equipment distributed by Ricoh Americas Corporation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of
51. n Fuser SC Reset with engine maintenance mode and then turn the main power switch off and on SM 6 1 M116 M117 28 23 22 ro Service Call Conditions 6 1 2 ENGINE SC SC 2xx Laser Optics Error Polygon motor on timeout error 202 The polygon mirror motor does not reach the targeted operating speed within 10 sec after turning Polygon motor off timeout error 203 The polygon mirror motor does not leave the READY status within 20 sec after the polygon mirror motor switched off Polygon motor lock signal error The signal remains HIGH for 200 ms or 4times in 50msec polling while the polygon mirror motor is rotating Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective Turn the main power off on the machine Replace the interface harness of the laser optics unit Replace the laser optics unit The laser synchronizing detection signal for LD is not output within 400msec after the LD unit has turned on Disconnected cable from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LD Defective ECB Check the connectors Replace the laser optics unit Replace the ECB 116 117 6 2 5 Service Call Conditions Laser Scanning Unit thermistor error At power on the temperature sensor in the optics unit detected a temperature lower than 30 C for more than 4
52. n on Fuser thermistor error The thermistor output is less than O C for 5 seconds after the fusing lamp turns ON M116 M117 6 4 SM Service Call Conditions Disconnected or defective thermistor Disconnected or defective fusing lamp Check the harness connection of the thermistor Replace the fusing unit Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated Fuser reload error This SC is issued if one of following conditions occurs The fusing temperature rises 8 C or less in 1 5 seconds and this continues 5 times consecutively or The fusing temperature has not reached 45 C within 9 seconds after the fusing lamp comes ON while the machine is warming up or The fusing unit does not attain reload temperature within 35 s normal temperature or 65 s lower temperature the thermistor output is less than 18 C after the fusing temperature control starts Defective or deformed thermistor Incorrect power supply input at the main power socket 1 Defective fusing lamp High temperature error Soft The detected temperature stays at 225 C for 1 second and this Trouble shooting consecutively occurs 10 times Defective ECB Defective PSU Replace the ECB Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the mach
53. ng checksum So stop to modify F W Message for Network update SM 5 21 Check USB cable connection Check USB Print Driver if it is available Do not update F W when Printer is in power on stage Please check the version of F W file and machine if it is suitable for Printer Please wait F W update is completed Please wait other Printer functions are completed Please reboot the Machine Do not reboot engine till Engine Panel display Firmware Update Done Please reboot Then reboot engine Check the downloaded file is not broken Do not use Printer functions when update firmware M116 M117 System Maintenance Reference Firmware Updating Check PC network settings and IP address Can not get Printer status form Check Printer network Machine is not ready Network status channel before settings and IP address F W file is transmitted Do not update F W when Printer is in power on stage T Please check the version Wrong Model of F W file and machine if it current machine 2202 is suitable for Printer Please wait F W update is update is running completed Machine is busy Other Printer functions are Please wait other Printer running functions are completed FW Update Done Please reboot the F W update is completed Please reboot the Machine kkk Machine Machine loses Do not reboot engine till communication Please F W fi
54. nn 1 1 1 1 GENERAL 6 6 1 1 1 1 1 GENERAL SPECIFICATIONS cssssssssssssssssssssessecesssseeseeceeesenseesses 1 1 Jo PRINTERS redu IU UE D MU LM UTI 1 3 1 2 SUPPORTED PAPER SIZES coccion 1 4 2 APPENDIX SP MODE 2 1 2f SERVICE euer aai i petu tu 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 4 3 1 3 1 SERVICE CALL CONDITIONS 5524250599026 ee 3 1 3 2 ERROR MESSAGES ttt 3 2 PENN 3 2 3 2 2 ERROR MESSAGES LIST anne 3 2 SM Appendix i M116 M117 APPENDIX SPECIFICATIONS 1 m General Specifications 1 APPENDIX SPECIFICATIONS 1 4 GENERAL SPECIFICATIONS 2 5 a 2 lt 1 1 1 GENERAL SPECIFICATIONS l 250 sheets 80g m Main tray 100 postcards 50 sheets 80g m By pass tray 8 envelopes Paper capacity 20 postcards Optional paper feed Plain paper 250 sheets 80g m uni Output tray Face down 125 sheets A4 Letter Legal B5 A5 A6 HLT Executive Foolscap Folio Postcard Main tray Custom size Max 216 x 356mm 8 5 x 14 inch Min 100 x 148mm 3 937 x 5 8 inch A4 Letter Legal B5 A5 A6 HLT Executive Foolscap Folio Postcard Paper size Envelope Po pase ay Custom size Max 216 x 356mm 8 5 x 14 inch 90 x 148mm 3 5 x 5 8 inch Optional paper feed 4 LT LG B5 HLT 5 uni SM Appendi
55. nt procedure Refer to ECB Engine Controller Board for details Do the following settings after installing a new EEPROM Input the PnP Name Destination in Service Mode Adjust the Registration in Service Mode Input serial number on the serial number input display after installing the new EEPROM Ask your supervisor about how to access the serial number input display 4 37 M116 M117 E 7 655645 5 2 ei Electrical Components Controller Board 1 ECB 17 p 4 36 ECB Engine Controller Board A m116r115 2 Controller board A x 4 EP x 1 4 9 2 PSU 1 Pull out the standard paper tray 2 Front cover 8 p 4 2 3 Rear cover 8 p 4 6 4 Left cover 48 p 4 4 5 Right cover 8 p 4 7 6 Top cover 8 p 4 8 7 ECB 8 p 4 36 ECB Engine Controller Board 8 Drive unit 48 p 4 17 Paper Feed Clutch 012 166 9 Disconnect three connectors in left frame x 1 10 Bracket A x 2 M116 M117 4 38 SM Electrical Components m016r167 11 Main power switch bracket A in right frame x 2 12 Remove the main power cord B as sown x 2 13 Remove the ground wire and two connectors ot 2 6 oof 845 a 4 m012r168 m012r169 15 Release the lock A and then remove the entrance guide B 44 1 16 Fusing Unit 8 p 4 25 SM 4 39 M116 M117 Electrical Components
56. nting from that of actual paper size Press the Job Reset key to cancel in the tray a printing SM Appendix 3 3 116 117 Error Messages Message Causes Solutions TypeMsmtch mE Load paper of the selected type in the The paper type setting in the Start JobReset tray and then press the Stop Start tray 1 2 bypass differs Mn key to continue printing from that of actual paper type Press the Job Reset key to cancel in the tray printing M116 M117 3 4 SM Appendix 355 PAPER FEED UNIT 1080 AAA AA M355 Paper Feed Unit TK 1080 TABLE OF CONTENTS 1 REPLACEMENT AND 1 1 1 1 EXTERNAL COVERS AND PAPER FEED 1 1 TA REAR COVER o NAK tuta eb caa C A UAE died 1 1 OVER apr EM Ete REM REED EE ME 1 2 123 PAPER FEED UNIT sa 1 2 12 PAPER FEED FOLEER a ee 1 4 LZ PAPER FEED ROLLER siio rr itte RH ERR 1 4 Reinstall the paper feed 1 5 13 FRICTION PAD esse eic dre emo ones esine 1 6 1 30 FRICTION PAD cd ee dee ea 1 6 1 4 PAPER FEED MOTOR AND GEARS sse 1 7 1 4 1 PAPER FEED MOTOR a 1 7 14 2 PAPER FEED GEARS menten opa di 1 8 1 5 PAPER TRAY BOARD eee 1 9 1 5 1 PAPER TRAY BOARD aida 1 9 1 6 PAPER TRAY UNIT SET 1 10 1 6 1 PAPER TRAY UNIT
57. o select an item press the Up or Down key Qe n n E amp z Going into the Next Level Returning to the Previous Level Togo into the next level of an item select an item then press the OK key Toreturn to the previous level of an item press the Escape key Exiting the Service Mode Menu To exit the Service Mode menu select the End and then press OK key SM 5 1 M116 M117 o Service Program Mode Menu List Display Info Displays the Model Name Depends on Engine Model Name Firmware Settings CTL FW Ver Displays the Firmware Version FW Ver Engine FW Ver Displays the Engine Firmware Version PDL FW Ver Displays the PDL Firmware Version Total Page Displays the total pages Counter JAM Page Displays the jam total Engine Maintenance Brand Do not change this setting Designed for Factory Use ran RICOH GESTETNER INFOTEC LANIEA NRG SAVIN SP Sets the model name to a host via USB device PNP Do not change this setting Designed for Factory Use 0x00 Ox7F Sets the destination and updates the engine setting Destination Do not change this setting Designed for Factory Use DOM NA EU Default ASIA CHN TAIWAN KOREA Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults this Horiz Tray 1 value does not change 40 to 40 0 Default 0 1 mm step Registration
58. r Mode 2 Timer is not too long Try with a shorter setting first such as 30 min then go to a longer one such as 60 min if the customer is not satisfied the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has expired after the last job This means that after the customer has finished using the machine for the day energy will be consumed that could otherwise be saved M116 M117 7 2 SM 7 2 PAPER SAVE 7 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half d062d102 2 Combine mode Reduce paper volume in half d062d100 3 Duplex Combine Using both features together can further reduce paper volume by 3 4 o gt oO 5 7 3 116 117 40624101 To check the paper consumption look at the total counter and the duplex counter The total counter counts all pages printed For one duplex page the total counter goes up by 2 duplex job of a three page original the total counter goes up by The duplex counter counts pages that have images on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original
59. rvice Program Mode Engine Maintenance Amount registration roller for each tray and paper type Vert T1 Thick 8 to 8 0 Default 1 mm step Adjusts the amount of paper buckle at the Vert T1 Thin registration roller for each tray and paper type 8 to 8 2 Default 1 mm step Vert BP Plain Adjusts the amount of paper buckle at the Vert BP Thick registration roller for each tray and paper type Vert T2 Plain Adjusts the amount of paper buckle at the Vert T2 Thick registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert T2 Thin 8 to 8 0 Default 1 mm step Vert BP Thin Vert Dup Plain Adjusts the amount of paper buckle at the Vert Dup Thick registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Dup Thin Adjusts the fusing temperature for plain paper Plain Paper 150 to 190 175 Default 5 C step Adjusts the fusing temperature for thick 1 paper Thick Paper 1 160 to 200 185 Default 5 C step Adjusts the fusing temperature for thick 2 paper Thick Paper 2 Fuse Unit 160 to 200 185 Default 5 C step Temp A Adjusts the fusing temperature the standby Standby mode 120 to 175 155 Default 1 C step Adjusts the fusing temperature in the low power Low Power mode 80 to 135 120 Default 5 C step Fuse Unit Adjusts the fusing temperature for thin paper Thin Paper Temp 140 to 165 150 Default
60. slot and then pull forward very slightly 4 5 3 PAPER END SENSOR 012 151 1 Setthe machine with the rear side facing down resting on the table 2 Paper end sensor A hooks EY x 1 M116 M117 4 14 Paper Feed and Exit 4 5 4 BY PASS FEED ROLLER Front cover 8 p 4 2 Left cover S p 4 4 Right cover 8 p 4 7 Pull out the paper tray N m012r153 5 By pass lower guide plate A 2 x 4 99 x 2 Reinstall the by pass lower guide plate A while pressing the spring B careful for the spring B and the ground plate C not to fall inside the machine during reinstallation m016r703 SM 4 15 M116 M117 SS 6 gut 655645 a 4 a Paper Feed and Exit A g 1924 in A 1111 ES m016r154 6 By pass upper guide plate A hooks 7 By pass solenoid cover by pass solenoid B P x 1 8 Gear C hook m016r155 9 Slide the by pass feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 5 5 BY PASS FEED ROLLER FRICTION PAD 1 By pass feed roller WI p 4 15 m016r156 2 By pass feed roller friction pad A hooks spring x 1 M116 M117 4 16 SM Paper Feed and Exit 4 5 6 BY PASS FEED SENSOR 1 Front cover 8 p 4 2 2 Right cover 4 p 4 7 m016r152 3 By pass feed sensor A hooks EF x 1 4 5 7 PAPER FEED CLUTCH 1 Top cover 8 p
61. to set and permanently stain fabric Always store toner and developer supplies such as toner and developer packages cartridges and bottles including used toner and empty bottles and cartridges out of the reach of children Always store fresh toner supplies or empty bottles or cartridges in a cool dry location that is not exposed to direct sunlight A WARNING Do not use the cleaner to suck spilled toner including used toner Sucked toner may cause firing or explosion due to electrical contact flickering inside the cleaner However it is possible to use the cleaner designed for dust explosion proof purpose If toner is spilled over the floor sweep up spilled toner slowly and clean remainder with wet cloth 116 117 6 5 Laser Safety The Center for Devices and Radiological Health CDRH prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem is required A WARNING Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure A WARNING Turn off
62. unit to cool before removing it 4 7 1 FUSING UNIT 1 Front cover 8 p 4 2 Rear cover 8 p 4 6 Left cover O p 4 4 SS E 7 oof 655645 5 2 4 m016r169 4 Entrance guide A x 1 m012r130 5 Disconnect the three harnesses x 2 SM 4 25 116 117 Fusing m012r684 6 Pass the cable A through the hole B inside the machine 7 Fusing unit C P x 4 sure that the two bushings A remain be setting m016r705 116 117 4 26 5 Fusing Reinstallation m012r702 Pass the cable A of fusing unit through the hole B outside after setting the fusing unit After installing a new fusing unit Enter the Service Mode Select Eng Maintenance and then press OK key Select Reset FuserUnit and then press OK key Select Execute and the press key Exit the Service Mode Qu d eum c SS 6 gut 655645 a 4 5 4 27 116 117 Fusing 4 7 2 THERMOSTAT A CAUTION not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit 4 p 4 25 m012r141 2 Fusing upper cover A x 4 m016r142 3 Thermostat A x 2 M116 M117 4 28 SM 4 7 3 THERMISTOR 1 Fusing unit 48 p 4 25 2 Fusing upper cover A x 4 m012r141 3 Fusing front cover A x 2 m012r132 4 Thermistor A x 1 SM m01
63. warranty protection Ricoh Americas Corporation LEGEND PRODUCT COMPANY CODE LANIER RICOH SAVIN M116 SP 3500N Aficio SP 3500N SP 3500N M117 SP 3510DN Aficio SP 3510DN SP 3510DN DOCUMENTATION HISTORY COMMENTS 05 2012 1 2 3 4 SM M116 M117 TABLE OF CONTENTS PRODUCT INFORMATION eren nennen 1 1 12 apene 1 1 1 2 MACHINE OVERVIEW ae tut ea 1 2 1 2 1 COMPONENT LAYOUT ee 1 2 122 PAPER PATH teet UE MN bt 1 3 12 3 DRIVE INOUE 1 3 1 3 MACHINE CONFIGURATION annnnrvvvvnvnnnnnnrnnnnrrrrnnnnnnnnrrrnnnnrrrrnneeenesrrrnnnnnnn 1 4 INSTALLATION 2 1 2 1 INSTALLATION is 2 1 21 ENVIRONMENT ota tote rn 2 1 2 1 2 MACHINE LEVEL EE 2 2 2 1 3 MACHINE SPACE 2 2 2 1 4 POWER REQUIREMENTS sua eden e pea ca uem 2 3 2 1 5 INSTALLATION PROCEDURE sss 2 3 PREVENTIVE 111 3 1 3 1 5 2 2 00004 0 0000 3 1 St PM PARTS eei od s dabit einen 3 1 COUNTER E ee 3 1 GOUMGEN eoa M obicit eee 3 2 REPLACEMENT AND ADJUSTMENT 4 1 44 BEFORE YOU SITAE UT uias RD el
64. x 1 1 M116 M117 General Specifications By pass tray 52 162 g m 14 43 Ib 60 105 g m 16 28 lb A setting for outside of normal Paper weight 2 5 specifications paper 60 g m 105 g m Optional paper feed i is provided uni With this setting it may be possible to print properly on outside of normal specifications paper Machine size 370 x 392 x 262 mm 14 6 x 15 5 x 10 4 inch WxDxH Without Option M116 11 7 kg 25 8 Ib Weight M117 12 7 kg 28 0 Ib With a starter AIO cartridge Energy Saver Mode Selectable 1 to 240 minutes 1 minute steps NA TW Less than 850 W energy star compliant EU AP CN Less than 895 W energy star compliant Ready mode 120W 70 W energy saver mode1 Maximum Power consumption Power save mode 10 W energy saver mode2 M116 M117 1 2 SM Appendix General Specifications Less than 20 seconds Machine life 5 years 350 000 prints whichever comes first Appendix Environmental Standard 1 1 2 PRINTER 30 ppm LT 28 ppm 4 600 Print speed Energy star program M117 Duplex M117 only PCL Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 PS3 Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 and Mac OS X 10 3 or later 15 ppm 14 ppm 4 600 dpi Operation System SM Appendix 1 3 116 117 Supported Paper Sizes 1 2 SUPPORTED PAPER SIZES Supported with size molded into tray Need to
65. ys the OPC life information OPC rotation OPC Rotation T time ime U Print Counter Displays the OPC life information Pre OPC PreOPC Rota T 220 Life Info rotation time Alert Status Displays the OPC life information Alert status Displays the OPC life information Pre Alert PreAlert Status status Displays the total counter Remain of Transfer Trans Rol Rem Roller Trans Rol Time Displays the EM counter Transfer Roller Time EM Counter Trans Rol Page Displays the EM counter Transfer Roller pages Info Displays the total counter Remain of Paper Feed Paper Rol Rem Roller Displays the EM counter Paper Feed Roller Paper Rol Page pages M116 M117 5 6 Service Program Mode Engine Maintenance Displays the total counter Remain of Fusing Fuser Unit Rem Unit Fuser Unit T Displays the EM counter Fusing Unit time Fuser Unit P Displays the EM counter Fusing Unit pages Total Counter Engine Counter Displays the total counter Engine Eng Memory a Resets the engine settings stored in the EEPROM to factory default r SC559 On or Default Detection TT Sets the display of alert when each EM parts yield of this machine is ife Display reached On or Off Default Output check Main Motor Middle Clutch Output check Relay Clutch Tray1 Clutch Output check Paper Feed Clutch o 28 Esc aco 925 gt 2 N 0 SM 5 7 M116 M117 Se

M116/M117 SERVICE MANUAL

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