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Models IP-422/IP-423

1. 9 Removal Installation of the nennntnn tnter nnns 9 Removal Installation of the Printer UF Board een rr rc 10 o Connecting via Service Port Serial Port 12 3 Field Service 1 o ACCESS INR Sseulnge cn ias 1 Definable cj pp M 1 Updating Firmware eren nnnnnnnnnnnnnntnnnntnnns 5 e Pr paration before Updating et M 5 e Update M X 7 Checking Tor Successful Update ee 9 Service Port nen 11 CONTENTS Overview of the Service Port ccccsessscssesescssssscsesssssssesesseevevecscesessssescesssessesessesvevevacesevececeseseseenenseseeneveres 11 o Installing and Booting Up HyperTerminal 12 POST UP OWE On Self Test aan 15 Memory TeSt e 18 Service DOS 19 4 Troubleshooting M Troubl
2. gt es Clock Chip for Network Control CPU Network Configuration DATA maintenance Slide Switch Functions Normally no need to change switch settings SW2 For Production purpose SW3 Reset to factory default setting IP 423 Serial Port 7 for Service Slide Switch Functions Normally no need to change switch settings SW2 For Production purpose Parallel Port J 45 Ethernet etwork Port 2 2 Clock Chip for Network Control d Network Network 2 Control Control Chip Control CPU Gate Arrey 1 Gate Arrey 2 1 PPBC2000 iJ Engine Connector Clock Driver UL Standard Memory Standard North Memory Bridge IStandard Memory E Memory T Serial No Printing Position L gt sw2 Postscript Protection Chip Engine Connector Serial Port for Service Slot for Memory Extension Slot for Memory Extension Appendix Appendix 7 Pattern side IP 422 Postscript Protection Chip Flash Compact Flash 423 Relay Connector Appendix 8 Parts Side Pattern Side Components on the Printer I F Board IP 423 EEPROM Flash ROM Gate Arrey 2 for Network Gate Arrey 1 KPCO1 Clo
3. Network Print controller Ethernet Nana nn nn en nn en nn an an nn nn gn PP rr 1 3 Chapter 1 Overview Principle of Operation The 422 423 includes 64 MB of RAM as standard so that it can rasterize image data for subsequent pages while it is sending the rasterized image date for the current page to the print engine The memory can also be expanded to accommodate the processing of very complex print data This system means that the print engine can comfortably process print jobs consisting of many pages without interruption to achieve effi cient and effective printing The print controller system software runs on VxWorks from Wind River and is included in the standard Com pact Flash memory The scanned data is sent to computers via the standard Ethernet network interface The transmission and reception of scanned data between the print controller and the print engine performed by the built in engine interface video interface In addition the serial interface provides access to the system in the print controller IP 422 Overall Block Diagram Service Port Standard Memory 16M x 16 x 2pcs 64MB fees T nn 4 Driver ELAN E e N Optional Memory 1694 x 16 2pcs 11 PBGA 344pin Mus D32 MU 411 64MB Parallel I F Block Parallel I F
4. This setting determines if the copier set EKC is permitted to print or not DIPSW No Print operation Prohibit 26 4 NO scanner function setting DIPSW 26 7 This setting determines if the scanner function is used or not 1 DIPSW No Use scanner function Do not use 26 7 1 Chapter 3 Field Service Density setting when the printer toner save function is selected DIPSW 27 5 6 7 This setting allows the print density to be set as indicated below when the TONER SAVE in the printer driver is set to ON Values for print density DIPSW No Stan 4 p s 3 dard Lighter Darker 27 5 0 1 0 1 0 1 0 1 27 6 0 0 1 1 0 0 1 1 27 7 0 0 0 0 1 1 1 1 Chapter 3 Field Service Updating Firmware By renewing the firmware print controller system software network controller network firmware you can update the control program without having to replace the system board In addition you can replace either the print controller or network controller firmware if they become damaged and fail to operate correctly by overwriting the system software and network firmware to restore them to their original state The firmware is updated replaced using the parallel port A Caution Never update the Compact Flash unit which has been removed from the print controller and mounted on your computer System will be damage
5. cR des KPCO1 je Buffer s 1 CN2 5 Fil nn i E 5 PCI PCI Bridge Block 5 o PPBC PCI E E a 2000 PAL EEE u Compact Flash m BIOS Flash ROM BIOS 1MB D8 D16 16MB or 32MB Z PS Protection Chip cny PCMCIA Hard Disk PS 343 D8 D16 1 8 Inch HDD Network I F 10 100 D16 CN9 BaseT X Network Control CPU 7016 7016 gt Network Control CPU Network Memory Network Control ROM Flash ROM 1MB DRAM 4MB EEPROM 64KB 512K x 16 1M x 16 x 2pcs 8K x 8 NCC 40 Network Control Section System Board 1 4 Chapter 1 Overview IP 423 Overall Block Diagram Printer I F Board Network Control Section Buffer Parallel I F Buffer EMI Fil CN2 RAS EN HiH HH Network I F 10 100 CN6 BaseT X NerARM CPU Local Bus Network Memory DRAM 4MB 1M x 16 x 2pcs Network Control ROM Flash ROM 1MB 512K x 16 PCI I F PCI I F Intel Celeron 300A IC1 2 1 North Bridge South Bridge 82443BX 82371 Network Control ROM EEPROM 64KB 8K x8 BIOS Flash ROM 1C13 to 15 17 Standard Memory 64MB CN1 CN9 Compact Flash PS Protection Chip PS 345 IC10 16MB or 32MB IDE Bus 16bit 3 3V PPBC XP MU 4
6. Konica SERVICE MANUAL Models IP 422 IP 423 OCTOBER 2002 CSM IP422 423 KONICA BUSINESS TECHNOLOGIES INC IP 422 IP 423 SERVICE MANUAL OCTOBER 2002 Because of the possible hazards to an inexperienced person servicing this equipment as well as the risk of damage to the equipment Konica Business Technolo gies strongly recommends that all servicing be per formed by Konica trained service technicians only Changes may have been made to this equipment to improve its performance after this service manual was printed Accordingly Konica Business Technologies Inc makes no representations or warranties either expressed or implied that the information contained in this service manual is complete or accurate It is under stood that the user of this manual must assume all risks or personal injury and or damage to the equipment while servicing the equipment for which this service manual is intended Corporate Publications Department 2002 KONICA BUSINESS TECHNOLOGIES INC All rights reserved Printed in U S A 5 CONTENTS SAFETY AND IMPORTANT WARNING ITEMS S 1 1 Overview M Product Specifications c cccccsssssesssssseesecseceesessssecsesseseseeeeseesecsevseseeeeseeseesesssersavenensenseseneens 1 Print Controller AE 1 Network Control Section clle une 2 M Overview
7. SAFETY AND IMPORTANT WARNING ITEMS Read carefully the Safety and Important Warning Items described below to understand them before doing ser vice work IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this print controller units as well as the risk of damage to the print controller units Konica Corporation strongly recommends that all servicing be performed only by Konica trained service technicians Changes may have been made to this print controller units to improve its performance after this Service Hand book was printed Accordingly Konica Corporation does not warrant either explicitly or implicitly that the infor mation contained in this Service Handbook is complete and accurate The user of this Service Handbook must assume all risks of personal injury and or damage to the controller product while servicing the controller product for which this Service Handbook is intended Therefore this Service Handbook must be carefully read before doing service work both in the course of techni cal training and even after that for performing maintenance and control of the print controller units properly Keep this Service Handbook also for future service When it is impossible to read the description about safety and warning due to contamination or tear the rele vant page should be replaced DANGER WARNING AND CAUTION SYMBOLS AND EXPRESSIONS In this Service Handbook each of three expressi
8. Konica Corporation IP 422 BIOS version 1 00 Embedded BIOS tm Version 4 3 Copyright C 2000 General Software Inc 00000640K Low Memory Passed 0001 7792K Ext Memory Passed Connected 00 00 26 Auto detect 9600 8 N 1 SCROLL CAPS NUM Capture 4 certain that all memory tests found no problems Memory Passed is then displayed When all memory is OK the copier is able to normally start up If any test results are unacceptable The value after the occurrence of Ext Memory Passed is less than the amount expanded memory remove the added memory and run the memory test from the beginning since the memory may be defective 6 7 Chapter 3 Field Service Turn the copier s main power switch OFF A Caution the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller may fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON again Unplug the serial cable Turn the copier s main power switch back ON to check if it behaves normally Service DOS The print controller stores DOS Embedded DOS along with the BIOS program in flash ROM memory This can be used to perform a file system check and surface check on the optional hard disk For more informa tion about this refer to Diagnostics for the Hard Disk The printer c
9. Installation of Memory 1 Remove 3 screws and remove the board cover plate A Refer to Removal Installation of PostScript3 Protection Chip 2 Release the clips on either side of the expansion memory slot Caution Installation Make sure that the clips for the expansion memory slot are securely locked e gt 3 Remove the memory from the expansion memory slot When removing the memory unit put it in at an angle relative to the expansion memory slot Chapter 2 Disassembly Reassembly Removal Installation of the Cooling Fan Motor 1 Remove the 9 screws then remove the board cover 2 Remove the 3P connector CN14 and 4 screws then remove the cooling fan motor Caution Removal Installation Take care not to lose that parts removed at the same time as the cooling fan motor fan guard and 4 collars Also be sure to attach the collars when installing the cooling fan motor 225 po gt e CASS gt ST un O f Removal Installation of the CPU FK 1 Remove the board cover See the procedure in Removal Installation of the Cooling Fan Motor 2 Remove the 3P connector CN14 and 2 screws then remove the cooling fan motor and heat sink Radiation Sheet Chapter 2 Disassembly Reassembly 3 4 Caution Removal Installation Be careful not to mislay the 2 radiation sheets 1 each between t
10. The password is sysadm 5 Display the list of captured files Enter the dir command to display the list u PE 11 s E3 Al Microsoft R Windows 98 C Copyright Microsoft Corp 1981 1998 C WINDOWS gt ftp 10 11 32 13 Connected to 18 11 32 133 220 FIP Server ready User 10 11 32 133 capture 331 User name okay need password Password 230 Password OK ftp gt dir 288 PORT command OK 150 About to open connection drwdrwdrw 1 t root 512 40 drwdrwdrw 1 root 512 40 rw rw rw 639369 82 C33N CPT rw rw rw 1 9721281 03 C34N CPT rw rw rw 1 13438716 0 C35N CPT rw rw rw 1 21 01 C26P CPT rw rw rw 1 1414987 81 C32N CPT 226 File transferred Ep 421 bytes received 0 49Seconds 9 86Kbytes sec tp gt Appendix 5 the desired capture file s Enter the bin command to set the transfer mode to binary mode and then enter the get command to copy the captured file FTP 115 s ela al Al 331 User name okay need password Password 230 Password OK ftp gt dir 200 PORT command OK 150 About to open connection 1 root root 215 Fr rudrudrw root 2 las C MIDI nn rw rw rw i rw rw rw 13438716 07 C35N CPT Enter the name of the file from the rw rw rw 21 01 C26P CPT RA BA MER 1414987 01 C32N CPT list of captured file displayed after 226 File transferred rh we bytes received
11. The updating of the print controller system software cannot be guaranteed under the following conditions Take care since the system software may not be correctly rewritten and as a result it may not be possible to operate the copier properly e The copier is operating or there are certain jobs left uncompleted Modes are enabled such as 25 36 47 Key Operator Service and Interrup tion e An E or F error or a paper jam is not removed Checking for Successful Update After updating the firmware check that the firmware version has been correctly updated The version can be checked in two ways by printing the information list or by using the web utility Printing the information list to check the version 1 Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear Ready to print Press the SETTING key to let the Main Menu screen appear then press the 1 Test Print Menu key and press the OK key Test Print Menu screen will appear Test Print Menu Test Print Menu PCL Demo Page PCL Font List Po Demo Page Font List Contig Data C T Co pm gt PREV key PREV NEXT Chapter 3 Field Service 3 Press 5 Config Data or 6 NIC Config key then press the OK key The list selected in the Test Print Menu is printed To check the version of the system software press 5 Config Data key To check t
12. 4B43 5859 Konica PCI Device 3 00 12 01 4 43 5859 Konica PCI Device 3 00 12 02 4 43 5859 Konica PCI Device 3 00 12 03 4 43 5859 Konica PCI Device 3 00 12 04 4B43 5859 Konica PCI Device 3 00 12 05 4 43 5859 Konica PCI Device 3 00 12 06 4 43 5859 Konica PCI Device 3 00 12 07 4 43 5859 Konica PCI Device 3 00 13 00 4B43 5050 Konica PCI Device 5 Test Hard Disk Drive Search for and initialize hard disk drive Init Coprocessor Initialize Coprocessor Enable Cache Memory Enable the use of cache memory Enable Coprocessor INT amp NMI Enable NMI Initialize Coprocessor Enable Clock Ctrl Set the clock control Boot Load and start OS Error List When an error that relates to the system boot occurs while running POST Critical Error is output and dis played via the service port and the system boot is interrupted The following can cause a critical error e The memory area under 640 KB cannot be accessed e There is a faulty memory refresh e There is an error reading writing CMOS memory e The CPU timer does not operate correctly e The interrupt controller does not operate correctly If the POST is interrupted due to an error other than those above there may a system fault In this case check the Details of the Service Port Output and look for an error If this kind of error occurs the system cannot boot and the copier and print controller will not be able to com municate and communication errors will occur with the c
13. 6 seconds Spool Settings Port Settings Chapter 3 Field Service A Caution When the ECP mode is not selected it is possible that the PC may not support the ECP mode or that ECP may not be selected in the BIOS settings the PC supports the ECP mode set the parallel port to the ECP mode in the BIOS settings How to set the BIOS settings differs from PC to PC Click Port Settings to check to see that the followings are selected Check that the Spool MS DOS print jobs and Check port state before printing checkboxes are selected Configure LPT Port ki Ea Port name Spool MS DOS print iobs Check port state before printing Click Apply in the PCL Properties window and then click OK Chapter 3 Field Service O Update Procedure 1 parallel cable between the PC and the Print Controller 2 Turnthe copier s main power switch ON J Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear Ready to print 4 When the icon changes to READY double click on the previously prepared file file name bat and follow the instructions displayed on the screen The message Updating printer controller F W will appear on the LCD panel Please leave the printer untouched Chapter 3 Field Service 5 A Caution Avoid operating the PC and the copier as long as the message Updating prin
14. BIOS tm Version x x Copyright C 2000 General Software Inc 00000640K Low Memory Passed Test memory between 64 KB and 640 KB 00064512K Ext Memory Passed Test memory above 640 KB Check Key In Check keyboard input Set Memory Size Set the memory size for the expanded data area 3 15 Chapter 3 Field Service 3 16 PCI Device Table List of PCI devices Bus Dev Func VendID DevID Class 00 00 00 1022 3000 Host Bridge 00 13 00 4B43 5050 Konica PCI Device 11 00 14 00 4B43 5859 Konica PCI Device 12 00 14 01 4 43 5859 Konica PCI Device 12 00 14 02 4 43 5859 Konica PCI Device 12 00 14 03 4B43 5859 Konica PCI Device 12 00 14 04 4B43 5859 Konica PCI Device 12 00 14 05 4B43 5859 Konica PCI Device 12 00 14 06 4B43 5859 Konica PCI Device 12 00 14 07 4B43 5859 Konica PCI Device 12 Init DOS ROM Initialize DOS ROM area Init ATA InitializeATA Test Disk Drive Search for and initialize hard disk drive Check ROM Extension Search ISA ROM Init Coprocessor Initialize Coprocessor Enable Cache Memory Enable the use of cache memory Enable NMI amp Coprocessor Int Enable NMI Initialize Coprocessor Init Time BIOS Initialize RTC Init Custom Setting Initial setting completation Boot Load and start OS IP 423 Power On Self Test Disable NMI Disable NMI interrupts Reset Coprocessor Reset the Coprocessor Disable Shadow Disable Shadow Init Cmos Memory Initialize the CMOS
15. and HyperTerminal can be used to view the startup status of the print control ler by connecting a computer to the copier Details of the Service Port Output The details of the status output from when the print controller starts until the system VxWorks starts is described below 422 Power self Test Init CPU Reg Initialize Device Information Disable NMI amp RTC Ints Disable NMI and RTC interrupts Reset Coprocessor Reset the Coprocessor Wait Pause to ensure system stability Reset Boot Flag P92 Clear the reset flag Disable Shadow Disable Shadow Init CMOS Memory Initialize the CMOS memory settings Test Timers Test the system timer Start Refresh DRAM Refresh DRAM Check Memory Amount Check the amount of memory Test Base 64KB Memory Test memory below 64KB Clear Base 64KB Memory Clear the area of memory below 64 KB Enable L1 Cache Enable the use of L1 cache Init BIOS Data Area Initialize the BIOS data area and memory controller Init Interrupt Controller Initialize and mask the interrupt controller Init Interrupt Vector Table Initialize the Interrupt Vector Table Init Extended ROM Area Initialize the extended ROM area Init Timers Initialize RTC and timer settings and clear the interrupt mask Init Com Port Initialize the serial port Init PCI Configure PCI devices Enable Shadow Enable Shadow Konica Corporation IP 422 BIOS Version xxx Embedded
16. failure Print controller does not start The system board is inactive Check the connector of the controller board Replace the system board as necessary Software of the print controller is destroyed Reinstall the software of the print con troller Test print can be produced but not from the parallel port The parallel port has something wrong or the cable is wrong or the problem is on the computer side Check the cables internal external Perform test using a data generator or a well proven cable Replace the system board as necessary With the standard printer lan guage PCL correct outputs are produced but with PostScript3 even PS Demo Page cannot be printed out at all PostScript3 Protection Chip not cor rectly installed Reinsert PostScript3 Protect Chip If the problem still occurs replace PostScript3 Protect Chip with a new one Test print can be produced but not from the network port The network controller is inactive or not installed properly Examine the network controller Check all connectors Replace the system board as necessary Test print can be produced and all ports are good but user jobs cannot be printed Some software error has happened Print controller s software or application program has something wrong Save the file which failed to be printed in the disk and analyze the problem by suit able means 4 1 Chapter 4 Troub
17. in malfunctioning or fire 2 Installation Requirements NWARNING Prohibited Installation Place e Do not place the copier print controller units near flammable materials such as curtains or volatile materials that may catch fire A risk of fire exists SAFETY AND IMPORTANT WARNING ITEMS e Do not place the copier print controller units in a place exposed to water such as rain water A risk of fire and electric shock exists e When the copier print controller units are not used over an extended period of time holidays etc switch it off and unplug the power cord Dust collected around the power plug and outlet may cause fire e Do not place the copier print controller units in a place exposed to direct sunlight or near a heat source such as a heater A risk of degradation in copier print controller units performance or deformation exists Do not place the copier print controller units in a place exposed to cool wind Recommended temperature and humidity are as follows Temperature 10 C to 30 C Humidity 10 to 80 no dew condensation Avoid other environments as much as possible e Do not place the copier print controller units in a place where there is much dust cigarette smoke or ammonia gas Place the copier print controller units in a well ventilated place to pre vent machine problems and image faults e The copier generates ozone gas during operation but it is not sufficie
18. mode is now set to ON 7 Press Cancel key to return to the Printer basic mode screen Canceling Capture Mode Select 2 in step 6 of the procedure above The other steps are the same as that for turning capture mode ON but this sets Capture mode to OFF You can also turn Capture mode OFF by turning the copier s main power switch OFF then turning it back ON again A Caution If the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller may fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON again Appendix 3 Capturing Files You can use the FTP Function on the print controller to obtain captured files over the network You can also copy captured files at your computer in connecting a print controller hard disk directly What you need e A PC that can be connected to the LAN OS Windows95 98 Me NT 4 0 2000 XP e LAN cable 10Base T 100Base TX interface cross over cable Preparation e Make sure that TCP IP is enabled in the network setting for the print controller and that an IP address has been assigned to the network controller e Make sure that the PC and print controller are connected with a cross over cable A Caution If the print controller being used to capture files is connected to the LAN disconnect the cable
19. of the Product 222 11 3 1 122 Se a 3 a 6 conil 7 O PostScript3 PS 343 345 miennes 7 o Expansion Memory MV 402440 3411 aus 7 Hard Disk o e 7 2 Disassembly Reassembly M Overall Construction 422 0000 1100 nnnnnntnntnnns 1 Tools PRO CIN APP 1 Disassembly Reassembly IP 422 4 1 nnne nnn 2 Removal Installation of C mpact e A 2 Removal Installation of Hard Disk cscsccsscscsssssssesesssssesessseseveessesevscseeseesseeneesessevereeseeveveeseverseesevansenenes 3 Removal Installation of Postseript3 Protection Chip cu 3 Removal Installation of MEMO ida 4 Overall Construction IP 423 a 5 Tools o e 5 Disassembly Reassembly IP 423 6 Removal Installation of Sca NS a 6 Removal Installation of Hard Disk eren nennennntnntntnnntnnnnntnnnn nns 7 Removal Installation of PostScript3 Protection Chip 1111111111 7 Removal Installation of e H8 8 Removal Installation of the Cooling Fan Motor
20. of this manual Installing and Booting Up HyperTerminal HyperTerminal is a terminal communications program with which Windows95 98 Me NT4 0 2000 XP comes as standard If it is not installed in your Windows it is necessary that it should be installed MEMO e To install HyperTerminal you need the installer CD for the Windows PC in use e The procedure for setting up HyperTerminal varies according to the version of Windows being used Installing HyperTerminal In the following we use the Windows 98 as an example 1 Insert the installer CD for the version of Windows you are using 2 Select Start Settings Control Panel A Control Panel window will appear 3 Double click Add Remove Programs An Add Remove Programs Properties window will appear 4 Click the Windows Setup tab and check the Communications check box under Components Add Remove Programs Properties 21x Install Uninstall Windows Setup Startup Disk To add or remove a component select or clear the check box If the check box is shaded only part of the component will be installed To see what s included in a componert click Details Components Es Accessories amp Communications O KY Desktop Themes 0 0 MB Internet Tools 4 6 MB Microsoft Outlook Express 54MB Space used by installed components 32 8 Space required 0 0 MB Space available on disk 3772 7 MB Description Includes acc
21. other warning codes refer to the Service Handbook for the copier e Numbers shown in the Measures column indicate priorities Before attempting to replace component units or parts be sure to turn the copier s main power switch OFF and unplug the power cord 4 3 Chapter 4 Troubleshooting LED Status Indicator The network controller has two LED status indicators amber and green The amber LED generally indicates job activity it flashes when a print job is being communicated to the Network Controller it is off when no 4 4 activity is occurring Troubleshooting Network Hardware The green LED indicates the operating condition of the network controller when it is powered on during nor mal operation The following table provides the conditions that these LEDs indicate Operating ing LED status Printer status Network controller status Status Action Green lit Immediately after main Self diagnostics executing Normal None power switched ON Waiting print job Normal operation Normal None Green LED flashes Self diagnostics com Network setting list print Normal None three times Lights up pleted Amber flashing Waiting print job Receiving print job Normal None Amber lit up Print job waiting process Normal operation Normal None ing Amber off Waiting print job No print jobs Normal None Green flashing rapidly Self diagnostics execut RAM chip defect detected Error Replace the system boa
22. 04 64 MU 405 128MB System Board Engine I F Serial CN3 Service Port Optional Memory GTL Bus 64bit 1 5V IDE Bus 16bit 3 3V domes PCMCIA Hard Disk 1 8 Inch HDD ern Super I O IC12 E Chapter 1 Overview Data flow Computer Ethernet Network I F TCP IP IPX SPX AppleTalk Interface Print Controller A Network Controller Parallel I F ISA bus Input Buffer nu Hard Disk Option PDL Processing Rasterization Interpreter Page Memory PCI bus E RDH memory Print Engine Print PDL command Rasterized image data Printer status 1 6 Chapter 1 Overview Options See Print Controller specification for details on which printer controllers support each of the options O PostScript3 PS 343 345 Installing the optional PostScript3 chip and Compact Flash enables copiers to be used as PostScript3 print ers Expansion Memory MU 404 405 411 Increasing the amount of memory enables the print controller to handle larger data files and improves print performance A Caution Do not install memory other than that specified Hard Disk field option Installing the optional hard disk for the print controller lets the copier work as a scanner The scanned data can be by accessed computers via the network Operating Conditions Card Type PCMCIA 1 or Type2 Power supply voltage 3 3 0 15 Stand alone operation Curr
23. 13RN80520
24. 4 Troubleshooting File Server Checklist Is there enough disk space on the file server and is it running Is the correct file server associated with the print controller Use PCONSOLE or NWADMIN to check this Did you have the proper rights to configure the printer Supervisor or administrator Are the file server and the network connected To check the connection run the NetWare COM CHECK utility from a workstation Are there enough user positions on the File Server The Print Server function logs on as a user Workstation Checklist Are workstation mounted on the network For details information refer to the NetWare manual Is the application set up to print to the print controller For instance are you using the correct printer driver Is the workstation connected to the correct print queue Print a file and verify that the file goes to the queue Is the print queue assigned to the copier on the network controller assigned to another printer as well If it is the print job may be printed on the other printer From PCONSOLE or NWADMIN enter a sample print job directly into an assigned queue Does the job become Active Is job printed 5 AUTO ENDCAP enabled Auto Endcap lets you send data to a network printer Use PRINTCON to check If not enable it Network Controller Configuration Checklist If all your hardware connections are correct check the following Use MAP to check the status of the network controller The U
25. A_123456 TCP IP Connection Information Port Number 10001 Version 09 25C Connector RJ45 enabled enabled enabled Protocol Address 12 34 56 78 Default Gateway 0 0 0 0 disabled enabled Node Number 224 Socket Number Chapter 4 Troubleshooting How to Diagnose Problems Determining the Cause of Problems 1 2 Is error message displayed on the copier s LCD panel Refer to the copier User s Manual for a description of the error message Check that the printer functions correctly Print the test print page to check that the printer is functioning correctly For details on printing the test print page refer to the print controller User s Manual Does the print controller come online Green LED is lit two minutes after the main power for the copier is switched on Check that the print controller is online If the print controller is offline nothing can be printed Do you have the NIC status page NIC Config You can obtain the NIC status page using the LCD operation panel on the copier This status page is helpful when troubleshooting problems use the status page until the problem has been solved Check the NIC status page to see which protocols are enabled To check that the network protocols are correctly installed and setup refer to the NIC Status Page NIC Config or the relevant chapter in the User s Manual Check the status LEDs on the network controller Refer to B LED St
26. added to both the total count and key counter or just the total count when the print controller is used Increment operation DIPSW No Both the total counter Only the total counter and key counter count up is counted up 21 6 0 1 Turn ON the sub power switch when the main power switch is turned ON DIPSW 22 0 When the print controller connected to the copier the copier s sub power switch is ON when the main power switch is ON regardless of the setting of DIPSW22 0 A Caution The warm up time increases when copier is connected to the print controller In addition this setting DIPSW22 0 is set to 1 and cannot be changed For more information about this refer to the copier s service handbook 3 2 Automatic change of printer paper size DIPSW 24 2 3 Chapter 3 Field Service This setting changes the paper size in the print command as indicated below and prints the job Standard change DIPSW No conversion Inch Metric Metric Inch Metric lt gt Inch 24 2 1 0 1 24 3 0 1 1 Printer density selection patch detection control threshold value change DIPSW 26 0 1 2 This setting changes the patch detection values as indicated below Printer EKC mismatch print operation DIPSW 26 4 Value for change in patch values DIPSW No 0 6 4 2 0 2 4 6 26 0 0 1 0 1 0 1 0 1 26 1 0 0 1 1 0 0 1 1 26 2 0 0 0 0 1 1 1 1
27. again Troubleshooting NetWare Protocol NetWare should be setup and the parameters checked and set from the LCD operation panel on the copier the problem cannot be solved using the operation panel proceed to check the items in this checklist NetWare Checklist 5 the print server name registered correctly The factory default setting is KCA_serial number The serial number is printed on the system board e ls the print queue assigned to the print controller We recommend that the network controller be used to assign print queues for one printer If the print queue for the printer on the network controller is assigned to other network printers the print job may be sent to a different network printer the print controller type been set as Remote Other Unknown e If the PCONSOLE or NWADMIN settings are correct the connection between the print controller and the network may have been cut Turn the copier s main power switch OFF then use PCONSOLE or NWADMIN and wait for the message Not Connected to be displayed Turn the copier s main power switch back ON again and the status should change to Waiting A Caution If the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller may fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON again Chapter
28. and use the cross over cable to connect it directly to the PC If the print controller is connected via the parallel port leave the parallel cable as it is and connect the print controller and PC by plugging the cross over cable into the network connectors Operation Procedure In the following we use the Windows 98 as an example I Boot up MS DOS on the PC Click Start then select Programs MS DOS Prompt 2 Boot FTP from the DOS prompt Enter ftp IP address of the print controller after the C prompt 2 MS DOS Prompt le 10 x 18 EME El ajs A Microsoft R Windows 98 C Copyright Microsoft Corp 1981 1998 C WINDOWS gt Ftp 10 11 32 133 The example above uses the address 10 11 32 133 Appendix 4 Appendix 3 Enter the user name Enter capture after the User ID 10 11 32 133 none prompt ME 11 x E3 a Al Microsoft R Windows 98 C Copyright Microsoft Corp 1981 1998 C WINDOWS gt ftp 10 11 32 13 Connected to 18 11 32 133 220 FIP Server ready User 10 11 32 133 capture The user name is capture 4 Enter the password Enter sysadm after the Password prompt E FTP TES 0 82 ela El ela A Microsoft R Windows 98 C Copyright Microsoft Corp 1981 1998 C WINDOWS gt ftp 10 11 32 13 Connected to 18 11 32 133 228 FIP Server ready User 10 11 32 133 capture 331 User name okay need password Password
29. atus Indicator Check if other users can print to the print controller If other users cannot print and are using the same NOS refer to the NOS User s Guide None of the steps above solved the problem Refer to Basic Printer Checklist 4 8 Chapter 4 Troubleshooting Basic Printer Checklist Check the following to diagnose and solve network related printer problems Troubleshooting Network Hardware Connections For 100Base TX or 10Base T check that the network connector is plugged into the RJ45 connector on the network controller Try another cable to make sure you do not use a defective cable Troubleshooting MAP Problems If the MAP cannot defect a target network controller check the following Are the network settings on the network controller correctly made Did you correctly select the MAP settings Are the protocol used by the computer on which the MAP to run correctly set up Are the Web browser used by the computer on which the MAP to run correctly set up If nothing irregular is found turn the copier s main power switch OFF then turn it back ON Wait about several minutes and try running the MAP again A Caution If the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller may fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON
30. burnt e Take every care when making adjustments or performing an operation check with the copier print controller units powered If you make adjustments or perform an operation check with the external cover detached you may touch live or high voltage parts or you be caught in moving gears or the timing belt leading to a risk of injury Take every care when servicing with the external cover detached High voltage exists around the drum unit A risk of electric shock exists HOME SAFETY AND IMPORTANT WARNING ITEMS NWARNING Safety Checkpoints e Check the exterior and frame for edges burrs and other damages The user or CE may be injured e Do not allow any metal parts such as clips staples and screws to fall into the print controller units They can short internal circuits and cause electric shock or fire Fr e Check wiring for squeezing and any other damage Current can leak leading to a risk of electric shock or fire e When disconnecting connectors grasp the connector not the cable Specifically connectors of the AC line and high voltage parts Current can leak leading to a risk of electric shock or fire e Carefully remove dust from electrical parts Current can leak leading to a risk of print controller units trouble or fire e Check cables and sheaths for any damage Current can leak leading to a risk of electric shock or fire e When replacing a lithium battery repla
31. cation units on disk 2291 available allocation units on disk 988800 bytes total low memory Re 466944 bytes free Connected 00 02 50 Auto detect 96008N 1 SCHOLL CAPS NUM Capture Chapter 3 Field Service Error Message List Error Message Explanation File is linked to an invalid cluster The file is linked to a cluster that does not exist File is linked to a free cluster The file is linked to a free cluster File is cross linked The same cluster is linked to several files File is linked to a reserved cluster The file is linked to a reserved cluster File has too few clusters The file is smaller than its registered size File has extra clusters The file is larger than its registered size Lost clusters found in chains Parts of the file are linked to reserved clusters FAT1 FAT2 have different value The contents of FAT1 andFAT2 are different File is cross linked atFAT No x One cluster x is used by several files File is Bad File Name The file name includes illegal characters Check the Surface of the Hard Disk This checks the surface of the hard disk for damaged clusters on the partition by using the IDE read verify commands Use this command to recover files that have been written to bad sectors on the hard disk However since the files have been recovered from bad clusters parts of the files may not be usable Operation Procedure 1 Boot up DOS Refer
32. ce it with a new lithium battery specified in the Parts Guide Manual Dispose of the used lithium battery ce using the method specified by local authority Improper replacement cause explosion RSS abd e Make sure the wiring cannot come into contact with sharp edges burrs or other pointed parts Current can leak leading to a risk of electric shock or fire e Make sure that all screws components wiring connectors etc that were removed for safety check and maintenance have been reinstalled in the original location Pay special attention to forgotten connectors pinched cables forgotten screws etc A risk of print controller units trouble electric shock and fire exists Xpcs gu lg N OS e 8080 H SAFETY AND IMPORTANT WARNING ITEMS NCAUTION Safety Checkpoints When transporting or storing electrical boards or electrical parts be sure to contain them in an anti static packaging Otherwise there is a risk that error conditions may occur Discharge static electricity from your body by touching metallic parts of appropriate fixtures before starting to carry out work on a carpet or ata location where the human body is likely to be charged with static electric ity Otherwise there is a risk that electrical parts can be damaged It is rec ommended that you wear an anti static wrist strap Use a dedicated PLCC pull out tool when removing IC parts such a
33. ck Chip for Network Control Green LED O Amber LED Network Control CPU Clock Chip for Network Control CPU Memory mm gr lj RJ 45 Ethernet Network Port Relay Connector Parallel Port EEPROM Network Configuration DATA maintenance Slide Switch Functions Normally no need to change switch settings SW1 Reset to factory default setting B Initializing the field optional Hard Disk If the hard disk does not operate correctly format the disk You can format the hard disk from the Main Menu in the LCD display on the copier For more information refer to the print controller User s Manual A Caution e When the hard disk is formatted any scan data confidential data PC Fax reception data stored on the disk will be erased In addition the printer set ting and controller settings will be reset the factory default settings Network Control Appendix e f the PostScript3 option has been installed the font stored on the hard disk will also be erased Appendix 9 Appendix 10 WIS a 00267080 EN 13FM73110 Spring hold plate a 002183040 CRE 002193121 Auxiliary spring Ground spring 2 Screw 2 O 9 e Z a WINE ES gt 2 O 9 O Z ti a a IP 422 PARTS No 13SP 9010 Printer contr
34. controller The use of any other Compact Flash in not allowed 1 Remove 2 screws and remove the board cover plate C 2 Remove Compact Flash Caution The width of the grooves on the left and right of the Compact Flash are dif ferent to prevent it being installed incorrectly Do not force the Compact Flash into the slot as this may cause damage The width of a The width of a slot is large slot is narrow 777 d 9000000000 190000000000 Chapter 2 Disassembly Reassembly Removal Installation of Hard Disk 1 Remove Compact Flash Refer to Removal Installation of Compact Flash 2 Remove hard disk Be sure to use a Konica approved hard disk Caution Installation Hold this area and pull Do not touch the surface of the disk nn nn T I 7 _ Removal Installation of PostScript3 Protection Chip A Caution PostScript3 protection chip is sensitive to static electricity Handle it with care 1 Remove 3 screws and remove the board cover plate Chapter 2 Disassembly Reassembly 2 Remove the PostScript3 protection chip using a PLCC pull out tool Caution Installation See the silk on the board and align the corner of the chip with that of the socket and insert the PostScript3 chip PLCC pull out tool Removal
35. d Do not for mat the Compact Flash unit Preparation before Updating What you need e IBM PC AT compatible PC OS Windows 95 98 Me NT4 0 2000 XP With parallel interface equipped e Parallel cable with 36 pin Anphe and 25 pin D sub connectors 2m long or shorter and conforming to IEEE1284 e Data file to be updated Preparation Set the parallel port to ECP mode in the PC s BIOS e Make certain that the banner page setting on the print controller is in OFF default position e Check to make sure that there are no jobs in the printing queue Checking On the Parallel Port Mode ECP Determine whether the parallel port mode is set to ECP mode in the LPT1 settings as follows In the following we use the Windows 98 as an example 1 Click the Windows Start button and select Settings Printers 2 Click the printer icon selected by default and right click Properties 3 Click Details and check to see that LPT1 ECP Printer Port is selected in Print to the following port Konica IP 422 PCL Properties 2 x General Details Paper Cover Graphics Options Watermarks Overlay FAX Setup About ES Konica IP 422 PCL Print to the following port LPT1 ECP Printer Port Add Pott Delete Pott Print using the following driver Konica IP 422 PCL v New Driver Capture Printer Pott End Capture Timeout settings Not selected 5 seconds Transmission retry
36. dity 5 to 95 RH non condensing e Although the Weekly Timer function of the main body printer is available in the Printer mode the power is not turned off until the data output is finished when print data remains in the E RDH 1 Numbers in the case of continuous printing following the storage of all pages in E RDH memory or numbers in the case of printing the same image on multiple papers Also the speed for continuous printing may vary depending on the copier unit connected to the print controller Network Control Section specification CPU Memory Frame Type Ethernet Connection Network Connector Protocols Compliant OS NOS Multiple Protocols Printing Method Dedicated Utilities Standard Utilities Status Indicators Settings NCC NET ARM Processor 4 MB RAM IEEE 802 2 802 3 Ethernet 802 3SNAP 10Base T 100Base TX RJ 45 TCP IP BOOTP ARP RARP ICMP DHCP SNMP SMTP FIP IPP IPX SPX AppleTalk EtherTalk Novell NetWare 3 x 4 x 5 x Microsoft Windows 95 98 Me Microsoft Windows NT 4 0 Microsoft Windows 2000 XP UNIX Mac OS 8 0 or later Automatic selection Peer to Peer TCP IP for Windows 95 98 Me Pserver IPX SPX LPD LPR TCP IP Ipd Ipr TCP IP for UNIX AppleTalk EtherTalk IPP TCP IP for Windows 2000 XP IP P2P IP peer to peer IPX P2P IPX peer to peer MAP Management Access Program NWSetup UNIX TCP IP Programs Web Browser Netscape Na
37. ed below are not exhaustive but they illustrate the reasoning behind this policy NPROHIBITED ACTIONS Using any cables or power cord not specified by Konica Using any fuse or thermostat not specified by Konica Safety will not be assured leading to a risk of fire and injury Disabling fuse functions or bridging fuse terminals with wire metal clips solder or similar object Disabling relay functions such as wedging paper between relay contacts Disabling safety functions interlocks safety circuits etc Safety will not be assured leading to a risk of fire and injury Making any modification to the print controller units unless instructed by Konica Using parts not specified by Konica 2 CHECKPOINTS WHEN PERFORMING ON SITE SERVICE Print controller units are extensively tested before shipping to ensure that all applicable safety standards are met in order to protect the customer and customer engineer hereafter called the CE from the risk of injury However in daily use any electrical equipment may be subject to parts wear and eventual failure In order to maintain safety and reliability the CE must perform regular safety checks SAFETY AND IMPORTANT WARNING ITEMS 1 Power Supply NWARNING Wall Outlet e Check that mains voltage is as specified Plug the power cord into the ded icated wall outlet with a capacity greater than the maximum power con sumption If excessive current flows in the wa
38. ent consumption 500 max Safety approvals The following certifications must have already been acquired e UL Recognized Component NWGQ2 Standard UL1950 or UL60950 e C UL or CSA Recognized Component NWGQ2 Standard CSA c22 2 950 or CSA 22 2 60950 e TUV GS Standard EN 60950 Recommended products The following hard disks have been checked by Konica and found to be compliant Manufacturer Product name Capacity Remarks TOSHIBA 02 2GB PAMHDOO5 5GB The area that can actually be used is up to 2 GB IBM DSCM 11000 1GB card adaptor is required A Caution The system software VxWorks used in the print controller can handle disk capacities up to 2 GB When a hard disk larger than 2 GB is connected the hard disk capacity dis played on the copier operation panel or Config Data is 2 GB Chapter 1 Overview 1 8 Disassembly Reassembly Blank Page Chapter 2 Disassembly Reassembly Overall Construction IP 422 PostScript3 Expansion memory protection chip PS 343 MU 411 Hard disk field option Compact Flash Cooling fan motor Tools Required e Standard screwdriver e Spanner or needle nose pliers e PLCC pull out tool A Caution e Be sure to unplug the power cable not only to turn the copier s main power switch OFF before attempting to make servicing e Avoid making servicing the copier with the print controll
39. er outfitted A Caution Before engaging Disassembly Reassembly check to make sure that all the cables are unplugged from the print controller e Use in magnetized tools Disassembly Reassembly to prevent the hard disk being affected There are occasions when boards damaged if no appropriate grounding measures are taken Wear a wrist strap or others during ser vicing e Disassembly Reassembly should be made on cushioning materials Chapter 2 Disassembly Reassembly Disassembly Reassembly 422 Caution installation Assembly should be made in reverse order of disassembly unless other wise noted Removal Installation of Compact Flash The Compact Flash contains the system software for operating the printer controller The Compact Flash needs to be replaced when the printer controller does not boot up at all and the recovery procedure is of no avail In replacing the Compact Flash be sure to use a Compact Flash specifically designed for the printer controller The use of any other Compact Flash in not allowed 1 Remove 8 screws and remove the board cover 2 Remove Compact Flash Caution The width of the grooves on the left and right of the Compact Flash are dif ferent to prevent it being installed incorrectly Do not force the Compact Flash into the slot as this may cause damage The width of a slot is large T Chapter 2 D
40. ervice work conducted by the customer engineer When performing service each print controller units on the site must be tested for safety The customer engineer must verify the safety of parts and ensure appropriate management of the equipment SAFETY AND IMPORTANT WARNING ITEMS Overview Blank Page Product Specifications Print Controller specification Supported Printers 422 423 Paper Feeding and Amount of Feeding Paper Load Output Paper Mode Orientation Resolution Gradation Number of print Continuous print speed 422 423 Printable Area Warm up time Basic Configuration CPU 422 423 System Memory 422 423 Host Interface Network Interface Printer Description Language Built in fonts Compliant OS Printer Driver Chapter 1 Overview Konica 7022 7130 Copier Konica 7022 7130 7135 Copier 5 5 8 5 8 5x11 8 5x14 11x17 A3 A4 A5 B4 B5 F4 8K 16K Europe only Same as the copier Same as the copier The dual operation of the copier and the printer is available 5 jobs including scanning jobs can be processed at the maxi mum Portrait and Landscape Printing System 600 x 600 dpi Scanning System 200 dpi 300 dpi 400 dpi 600 dpi 1 bit 1 to 999 Max 30 ppm A4 or 8 5 x 11 600 x 600 dpi 35 ppm A4 or 8 5 x 11 600 x 600 dpi Standard Top and bottom Margins 4 0 m
41. eshooting the Printing System erret 1 o Troubleshooting of the print controller and 7022 7130 7135 copiers 1 List or Warning error Codes 20 scene 3 IN Troubleshooting Network Hardware enne nnne 4 LED Status indicator 4 o Resetting the network controller to Factory Default 5 nic Status Page NIC CONOS anne een 6 How to ProDlems E O needs ii 7 Basic Printer Checklist siennes 8 Appendix Analyzing Problems with Captured Data 1 4 1 ca SERRE eo oz 2 o FS Sct ccc oui UU a 4 o Using Captured Files to Analyze Problems z 22 222200022u0002nan00nannnunnnnnunnnnnnnnnnnnunnnnnnnnannnnnnnnnnnnnnn 6 Components th System Board uu u en nn a 7 Parts Side ee 7 Patten a a a ee 8 Components on the Printer I F Board 1 423 9 A A 9 e ete ee da teste 9 Initializing the field optional Hard Disk eere eene eu 9 SAFETY AND IMPORTANT WARNING ITEMS
42. essories to help you connect to other computers and online services 3 of 8 components selected Details Chapter 3 Field Service 5 Click the Details button Communications window will appear Communications add a component select the check box or click to clear it if you don t want the component shaded box means that only part of the component will be installed To see what s included in a component click Details Components Dial Up Networking O G3 Dial Up Server O 89 Direct Cable Connection Se HyperT erminal C amp Microsoft Chat 2 1 0 0MB vj Space used by installed components 32 8 MB Space required 0 7 MB Space available on disk 3772 7 MB Description Provides a connection to other computers and online services via a modem 6 Check the HyperTerminal check box and click the OK button 7 When the Add Remove Programs Properties window reopens click the OK button The necessary files are copied and the installation is completed Booting Up HyperTerminal 1 Select Start Programs Accessories Communications HyperTerminal HyperTerminal window will appear HyperT erminal nl View Go Favorites Help 3 a X 5 Back Forward Up Cut Copy Paste Undo Delete Properties Views Address 3 C Program Files Accessories HyperT erminal y AT amp T Comp
43. f used the risk of fire exists e When an extension cord is required use a specified one Current that can flow in the extension cord is limited so using a too long extension cord may result in fire Do not use an extension cable reel with the cable taken up Fire may result NWARNING Ground Lead Check whether the copier print controller units are grounded properly If current leakage occurs an ungrounded copier print controller units you may suffer electric shock while operating the copier print controller units Connect the ground lead to one of the following points a Ground terminal of wall outlet b Ground terminal for which Class D work has been done e Pay attention to the point to which the ground lead is connected Connecting the ground lead to an improper point such as the points listed below results risk of explosion and electric shock a Gas pipe A risk of explosion or fire exists b Lightning rod A risk of electric shock or fire exists c Telephone line ground A risk of electric shock or fire exists in the case of lightning d Water pipe or faucet It may include a plastic portion e When installing a unit which is equipped to operate on manual setting for power supply and voltage make sure certainly that the input voltage selection matches to the line voltage at the installation site Operating a product on voltages different from the specified one may result
44. he heat sink and CPU and between the heat sink and the North Bridge Also be sure to apply the radiation sheet when installing the heat sink There are 2 types of radiation sheet Be sure to use the correct sheet for each location Radiation sheet for CPU 30x30x1mm Radiation sheet for North Bridge 30x30x2mm When installing the radiation sheets there is sufficient space to install the sheets then the heat sink When installing the radiation sheets install them so that they face each IC board Slowly lift the lever up in the direction of the arrow to release the CPU Remove the CPU Be sure to install the CPU correctly Caution mstallation Removal Installation of the Printer I F Board Removal Procedure 1 Remove the 6 screws then remove the electrical locking plate Chapter 2 Disassembly Reassembly 2 Push the locking levers for the parallel connector to the inside and remove the 2 screws 3 Loosen the 7 screws then remove board attachment C 4 Remove the 6 screws then slowly lift out the printer I F board Caution The printer I F board is connected to the printer controller board by the connector CN1 in the center of the board Be careful not to damage the connector during removal installation Installation Procedure I Attach the printer I F board with the 6 screws Align the 6 holes on the printer I F board with the 6 holes on printer control
45. he version of the network firmware press 6 NIC Config key Check the firmware version number Look at the system software version number in the list to determine whether the firmware has been updated or not Using the web utility to check the version Use a web browser to check that the firmware has been updated successfully 1 2 Launch web browser the computer Start the web utility After launching the web browser enter the IP address for the network controller in the Address field as shown below then press the Enter key http 1 92 168 2 10 The URL above is an example for when the IP address is 192 168 2 10 Check the version Use the web utility to check the version numbers for the firmware Chapter 3 Field Service Service Port Overview of the Service Port The service port is a serial port for use in connecting from a PC to the print controller RS 232C serial cable to control the print controller using HyperTerminal a terminal communications program This print controller supports for input output operations of HyperTerminal from when the printer system BIOS boots up thus making it possible to control the progress in initialization and system test POST Power On Self Test by BIOS which when an error occurs at the system boot time assists you in determining where error conditions may exist You can also use HyperTerminal to switch to the memory test functions of BIOS or to bo
46. in 0 49Seconds 0 86Kbytes sec running the dir command tp gt bin B 200 is now I mage ftp aet Local file Remote file c33n cpt Local file c c33n cpt Enter the destination and file ZVV PURI command UK 158 About to open connection 226 File transferred name for saving the captured file i pytes received in econas pyTes sec selected as the remote file Deleting Capture Files To delete capture files on the hard disk use the del command to delete the desired files 7 End the FTP session Enter the bye command Using Captured Files to Analyze Problems The data in the captured files is the raw data created by printer driver on the computer for print jobs sent from a computer to the print controller By comparing the print job data with the captured files it possible to ana lyze problems with the I O signals In addition you can use the copy lpr commend to send the file to the print controller to recreate a problem You can also extract the print job parameters from captured files Appendix 6 Components the System Board Parts Side IP 422 gt wee wee Network Controller Flash ROM for Network CN12 for Fan 1 EEPROM 1 Network Control SW3 Memory CPU m
47. isassembly Reassembly Removal Installation of Hard Disk 1 Remove Compact Flash Refer to Removal Installation of Compact Flash 2 Remove hard disk Be sure to use a Konica approved hard disk Caution Installation zw Hold this area and pull Do not touch the surface of the disk 4 Removal Installation of PostScript3 Protection Chip A Caution PostScript3 protection chip is sensitive to static electricity Handle it with care 1 Remove 8 screws and remove the board cover Refer to Removal Installation of Compact Flash 2 Remove the PostScript3 protection chip using a PLCC pull out tool Caution Installation See the silk on the board and align the corner of the chip with that of the socket and insert the PostScript3 chip PLCC pull out tool Chapter 2 Disassembly Reassembly Removal Installation of Memory I Remove 10 screws and remove the outside cover to the arrow direction 2 Release the clips on either side of the expansion memory slot Caution Installation Make sure that the clips for the expansion memory slot are securely locked o L 3 Remove the memory from the expansion memory slot e gt When removing the memory unit put it in at an angle relative to the expansion memory slot 2 t WC No M Chapter 2 Disassembly Reassembly Ove
48. itch OFF remove the print controller and replace the reset switch to its original position CUST FACT 4 Connect the print controller to the copier and turn the copier s main power switch back ON The copier reverts to its default settings 4 5 Chapter 4 Troubleshooting NIC Status Page NIC Config This list of network settings is sent to the copier as a print job after the network controller starts up An exam ple of the NIC status page is shown below This list is printed after the network controller is first installed and if any of the settings are changed allowing you to check the current status of network controller An example of NIC Status Page Unit Serial No 123456 Network Address 00 11 22 33 44 55 Network Topology Ethernet Network Speed 100 Megabits Novell Network Information Print Server Name KCA 123456 Password Defined No Preferred File Server s idle Directory Services Context not defined Frame Type 802 2 802 3 Peer to Peer Information Frame Type 802 2 802 3 Network ID Oh TCP IP Network Information Frame Type Ethernet II Subnet Mask 255 0 0 0 DNS Address 0 0 0 0 WINS Name Not Registered IPP Network Information AppleTalk Network Information Frame Type 802 2 SNAP On 802 3 Protocol Address Net Number 12345 Novell inactive Peer to Peer Connection Information Printer Name 123456 AppleTalk Connection Information AppleTalk Printer Name KC
49. ler and place the printer I F board on the attachment area then insert the relay connector into the CONNECTOR socket in the center of the printer I F board 2 For the remaining steps reverse the procedure for removal Chapter 2 Disassembly Reassembly Connecting via Service Port Serial Port 1 Remove the 2 screws then remove board cover B 2 Attach the serial cable Field Service Blank Page Chapter 3 Field Service 25 Mode The copier has a settings feature for service 25 mode This service handbook describes only settings for the print controller For details of the 25 mode refer to the copier s Service Handbook Accessing the Settings 1 Press the copier s sub power switch OFF 2 While pressing copy quantity setting buttons 2 and 5 on the copier operation panel press the copier s sub power switch ON J From the memory setting mode screen select 1 Software SW The Memory setting mode screen appears on the operation panel Definable Settings The framed items are the default settings Operation when key counter is removed DIPSW 01 0 Select either Completion or Instantaneous stop jam for printouts when the key counter has been removed for a copier set to use the key counter Operation when key counter is removed DIPSW No Completion Instantaneous stop jam 01 0 0 1 Host printing cannot be performed when a key counter is ins
50. leshooting Troubleshooting Flowchart for Removing Print Troubles Can be pronted out from other computers No Hard disk field option is installed No Yes Yes Can be printed out after having formatted the Hard disk field option No Can be printed out after having rewritten the Compact Flash No No trouble in operation test with the copier in its 36 mode No Try to find the cause of the trouble in the copier Remove the driver then reinstall it Yes Normal Condition Yes Normal Condition Yes Replace the system board Chapter 4 Troubleshooting List of Warning error codes If there are problems with the print controller look at the error code displayed on the copier s operation panel This list only listed the error codes that are displayed when the print controller is attached to the copier Operation in case of Warning Code Cause Measures warning occurrence parts E52 06 Abnormal cooling fan Copier stops immedi Print controller 1 Recycle the main power motor in print control ately 2 Check on the connection ler between the print control 87 02 03 Abnormal system board 3 Replace the system board e The warning code is an error code which is displayed on the LCD display on the copier operation panel For
51. ll outlet fire may result e f two or more power cords can be plugged into the wall outlet the total load must not exceed the rating of the wall outlet If excessive current flows in the wall outlet fire may result Make sure the power cord is plugged in the wall outlet securely Contact problems may lead to increased resistance overheating and the risk of fire Check whether the power cord is damaged Check whether the sheath is damaged If the power plug cord or sheath is damaged replace with a new power cord with plugs on both ends specified by Konica Using the damaged power cord may result in fire or electric shock Check whether the power cord is not stepped on or pinched by a table and SO on Overheating may occur there leading to a risk of fire Do not bundle or tie the power cord Overheating may occur there leading to a risk of fire Check whether dust is collected around the power plug and wall outlet Using the power plug and wall outlet without removing dust may result in fire Do not insert the power plug into the wall outlet with a wet hand b The risk of electric shock exists N HOME SAFETY AND IMPORTANT WARNING ITEMS NWARNING Power Plug and Cord e When unplugging the power cord grasp the plug not the cable The cable may be broken leading to a risk of fire and electric shock Never use multi plug adapters plug multiple power cords the same outlet I
52. m Right and Left Margins 4 0 mm Non standard 297mm x 432mm Same as the copier AMD Elan SC520 133 MHz Intel Celeron 300A 300 2 64MB SD RAM Standard Expanded memory is installed in one expansion memory slot Expandable up to 128MB Option Expandable up to 192MB Option Parallel port Centronics IEEE 1284 amphenol 36 pin male connector Ethernet 100Base TX 10Base T PCL5e Adobe 53 optional PS3 kit required Agfa Microtype fonts Windows 95 98 Me Windows NT 4 0 NT Service Pack 3 or more Windows 2000 XP Mac OS 8 x or more optional PS3 kit required Mac OS X is not supported Printer driver for Windows 95 98 Me Printer driver for Windows NT 4 0 2000 XP PS printer driver for Mac OS 8 x or higher optional PS3 kit required 1 1 Chapter 1 Overview Compliant Host Computer Option 422 423 Dimension IP 422 IP 423 Weight IP 422 IP 423 Power Working Environment Restrictive Conditions A Windows based computer Macintosh optional PS3 kit required Hard disk field option MU 411 64MB PS 343 PostScript3 Option MU 404 64MB MU 405 128MB PS 345 PostScript3 Option 257 mm W x 208 mm D x 55 mm H 10 W x 8 2 D x 2 2 H 252 mm W x 203 mm D x 55 mm H 9 9 W x 8 0 D x 2 2 H Approx 1 1 kg Approx 2 4 pounds Approx 1 4 kg Approx 3 1 pounds Supplied from the copier Temperature 0 C to 30 C 32 F to 54 F Humi
53. memory settings Test Timers Test the system timer Start Refresh DRAM Refresh DRAM Check DRAM Amount Check the amount of DRAM Test Base 64KB Memory Test memory below 64KB Clear Base 64KB Memory Clear the area of memory below 64KB Enable L1 Cache Enable the use of L1 cache Enable L2 Cache Enable the use of L2 cache Init BIOS Data Area Initialize the BIOS data area and memory controller Init Interrupt Controller Initialize and mask the interrupt controller Init Interrupt Vector Table Initialize the Interrupt Vector Table Enable Timer Interrupt Clear the interrupt mask of the system timer and the real time clock Init PCI Configure PCI devices Enable Shadow Enable Shadow Konica Corporation IP 423 IP 432 BIOS Version xxx Embedded BIOS tm Version x x Copyright C 2000 General Software Inc Chapter 3 Field Service Disable L2 Cache Disable the use of L1 cache Disable L1 Cache Disable the use of L2 cache 00000640K Low Memory Passed Test memory between 64KB and 640KB 00064512K Ext Memory Passed Test memory above 640KB Check Key In Check keyboard input PCI Device Table List of PCI devices Bus Dev Func VendID DevID Class Irq 00 00 00 8086 7190 Host Bridge 00 01 00 8086 7191 PCI to PCI Bridge 00 07 00 8086 7110 ISA Bridge 00 07 01 8086 7111 IDE Controller 00 07 02 8086 7112 Serial Bus 10 00 07 03 8086 7113 PCI Bridge 00 11 00 4B43 505 Konica PCI Device 1 00 12 00
54. nd addresses will be lost However the serial number and address are hardwired on the print controller and are not lost Normally all settings for the network controller can easily be reset to their factory defaults from the print con troller by resetting them from the network settings menu in the LCD display on the copier s operation panel If the settings cannot be reset this way for some reason they be reset using the slider switch The SW No for slide switch reset switch varies depending on the type of printer controller IP 422 SW3 System Board IP 423 SW1 Printer I F Board A Caution e f grounding is not made securely the board be damaged during work Make sure to ground your body securely by using a wrist strap before starting to work e Do not change except reset switch I After turning the copier s main power switch OFF remove the print controller from the copier For more information refer to the print controller Installation Procedure 2 gt the reset switch as illustrated below connect the print controller to the copier then turn the copier s main power switch ON The settings for the network controller will be reset to their factory defaults in about 5 minutes MEMO When the settings for the network controller are reset to their factory defaults two LEDs blink alter nately on the network controller gt u 3 Again turn the copier s main power sw
55. nit Status screen shows the status for the selected network controller This report includes a status of file servers and queues assigned to a print controller along with a description of any problems The print controller may not be assigned to the correct print queues Use PCONSOLE or NWADMIN to direct print jobs to the correct queues then check to see if the print job is in the queue If devices were added or changed use PCONSOLE or NWADMIN to make sure you configured the new devices correctly Check that the entry for the print server is KCA_serial number If you changed the name with MAP you must also change the name in PCONSOLE or NWADMIN before you can print Use PCONSOLE or NWADMIN to check the print controller status Make sure it is not stopped To adjust the settings for the network controller version 1 0 or later of PCONSOLE or NWADMIN are required Connect Novell corp for an upgrade Print Server File Server Printer Checklist Check the following to see if If the Print server cannot log in to the file server or if it is not available to process jobs from the file server please check the followings Check to see whether the Print server is configured to the file server Set to it by using PCONSOLE or NWADMIN if necessary The password assigned to the network controller using PCONSOLE NWADMIN must be the same as the password entered using a web browser To change the password stored in the network control ler
56. nt to be harmful to the human body If a bad smell of ozone is present in the following cases ventilate the room a When the copier is used in a poorly ventilated room b When taking a lot of copies c When using multiple copiers at the same time SAFETY AND IMPORTANT WARNING ITEMS NCAUTION Vibration e When installing the copier print controller units read the Installation Guide thoroughly Be sure to install the copier print controller units in a level and sturdy place Constant vibration will cause problems Be sure to lock the caster stoppers of copier print controller units In the case of an earthquake and so on the copier print controller units may slide leading to a injury Before conducting an inspection read all relevant documentation service handbook technical notices etc and proceed with the inspection follow ing the prescribed procedure using only the prescribed tools Do not make any adjustment not described in the documentation If the prescribed procedure or tool is not used print controller units may break and a risk of injury or fire exists Before conducting an inspection be sure to disconnect the power plugs from the copier and print controller units wie When the power plug is inserted the wall outlet some units are still E lt powered even if the POWER switch is turned OFF A risk of electric shock exists The area around the fixing unit is hot You may get
57. ol board assembly Hef 13SP80510 Cooling fan 450011270 13FM73191 13FM731 70 SEN PEN S 2 asic ON e RE mE ANN i ue p c 7 P H O A Cooling fan M Table knob screw Auxiliary spring 423 PARTS c O A O 2 EH c O 0 A O 2 a 13WJ 9010 Printer control board assembly 13WJ 9020 Printer board assembly 13RN80520 tarum WIS a 00267080 EN 13FM73110 Spring hold plate a 002183040 CRE 002193121 Auxiliary spring Ground spring 2 Screw 2 O 9 e Z a WINE ES gt 2 O 9 O Z ti a a IP 422 PARTS No 13SP 9010 Printer control board assembly Hef 13SP80510 Cooling fan 450011270 13FM73191 13FM731 70 SEN PEN 9 2 Li fi ir tn p 7 P H O A Cooling fan M Table knob screw Auxiliary spring IP 423 c O A O 2 EH c O 0 A O 2 a 13WJ 9010 Printer control board assembly 13WJ 9020 Printer board assembly
58. om the operation panel on the copier After the setting has been set to ON all print jobs are captured from that point on e Deleting captured files The captured data file on the hard disk unlike the scanned data files and other files cannot be intention ally deleted or lost if the power is turned ON and OFF except if the hard disk is reformatted Print controller can also create up to five new capture files and delete the old files For more information on deleting the captured data refer to Capturing Files Appendix 1 Starting Capture Make sure that a hard disk is attached to the print controller Operation Procedure 1 2 Press the copier s main power switch ON Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear Press the SETTING key Main Menu screen will appear Mair ee TDA ee NK 1 Test Print Menu 2 Controller Set 3 vet Default A E POL Setup Network Setup Press the Stop button on the operation panel and press the number button on the operation panel to select 3069 then press the Start button Service Mode screen will appear l Capture File Appendix 2 Appendix 5 1 key and then press the OK key Capture File screen will appear CANCEL 6 Press 1 key and then press the OK key The Service Mode screen is displayed again Capture
59. ons M DANGE WARNIN Na n d CAUTION defined as follows together with a symbol mark to be used in a limited meaning When servicing the print controller units the relevant works disassembling reassembling adjustment repair maintenance etc need to be conducted with utmost care Action having a high possibility of suffering death or serious injury Action having a possibility of suffering death or serious injury Action having a possibility of suffering a slight wound medium trou ble and property damage Symbols used for important warning items are defined as follows Precaution N AN General precaution Electric shock Heated surface General prohibition Do not touch with wet Do not disassemble hand General instruction Ground Earth SAFETY AND IMPORTANT WARNING ITEMS SAFETY WARNINGS 1 MODIFICATIONS NOT AUTHORIZED BY KONICA Konica controllers for copier are renowned for their high reliability This reliability is achieved through high qual ity design and a solid service network Print controller units design is a highly complicated and delicate process where numerous mechanical physical and electrical aspects have to be taken into consideration with the aim of arriving at proper tolerances and safety factors For this reason unauthorized modifications involve a high risk of degradation in performance and safety Such modifications are therefore strictly prohibited The points list
60. ontroller BIOS and DOS data are stored in Flash ROM memory The DOS program stored in flash ROM can be run from a computer connected to the service port RS 232C Serial port Booting Up Service DOS 1 Boot up HyperTerminal Refer to Booting Up HyperTerminal Type in k followed by a while Ext Memory Test is running The DOS is boot up IP 422 HyperT erminal B File Edi View Call Transfer Help Dl l 213 Konica PCI Device Konica PCI Device Konica PCI Device Konica PCI Device Konica PCI Device Konica PCI Device Konica PCI Device Konica PCI Device Init Time BIOS Init Custom Setting Boot Starting Embedded DOS ROM Current date is lue 01 01 1980 Enter new date mm dd yy _ Connected 00 00 57 Auto detect 96008 1 SCROLL CAPS NUM Capture Print echo 2 When the message Enter new data mm dd yy appears enter the current date ex 08 24 2001 and press the Enter key When the message Enter new time hh mm ss appears enter the current time ex 18 14 20 and press the Enter key Now DOS commands are available for use 3 19 Chapter 3 Field Service 3 20 MEMO Although the printer system VxWorks acquires time information from the copier the service DOS has no way of communicating with the copier it is necessary that you should enter the current date and time Using DOS Commands A Caution Although you can enter commands for the ser
61. ontroller after the copier has started Chapter 3 Field Service 3 18 Memory Test The memory test needs to be conducted if after you have added memory an unstable operation is observed or a fault develops due to memory size The memory test includes a normal memory test and a detailed memory test The normal memory test is a test conducted upon normal booting up The normal memory test In memory area of lower than 640 KB Data read write test address test and data test over the entire memory area In memory area of higher than 640 KB Data read write test in 64 KB units The detailed memory test is a test conducted over the entire memory area as controlled from the service port The detailed memory test In memory area of lower than 640 KB Data read write test address test and data test over the entire memory area In memory area of higher than 640 KB Data read write test over the entire memory area Memory Test Procedure 1 Boot up HyperTerminal Refer to Booting Up HyperTerminal 2 Press and hold down an ordinary key of computer immediately after turning the copier s main power switch ON Press the key until the Low Memory Test Low Memory Passed count starts As long as it is an ordi nary key any key e g 2 6 can be pressed 3 detailed memory test is conducted IP 422 HyperT erminal B x File Edi View Call Transfer Help Die 231 Reset Boot Flag P92 Disable Shadow
62. ot service DOS Service Port Operating Environment The following is required to use the service port e Computers running on Windows e HyperTerminal terminal communications program Setting requirements Bits sec 9600 bits sec fixed Data bit 8 bits Parity None Stop bit 1 Flow control None e RS 232C serial cable terminated in a female 9 pin D Sub connector on both ends Pin assignment PC Print Controller 1 DCD 1 DCD 2 TxD NAA 2 TxD RxD 3 RxD a 6DSR N 6DSR 7 RTS Em a 7 RTS 8 CTS 8CTS 9 RI 9 RI 9 pin D SUB Connector female Preparation 1 Turn the copier s main power switch OFF A Caution If the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller may fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON again 2 Connect an RS 232C serial cable between the PC and the print controller When connecting IP 423 via serial cable see Connecting via Service Port Serial Port 3 HyperTerminal 3 11 Chapter 3 Field Service 4 Turn the copier s main power switch ON i e boot up the print controller Now you can access various functions from HyperTerminal MEMO For how to install and use the HyperTerminal refer to the manual for your Windows as well as the later corresponding section
63. r details information refer to the NetWare manual Appendix Blank Page Appendix Analyzing Problems with Captured Data When the defect occurs to the print controller in the field acquires print job data and analyzes a defect Based on the analyzed data the problem can be efficiently solved more easily Capturing Data via FTP You can use the FTP Function on the print controller to obtain capture data over the network Since this FTP Function does not require the hard disk it is very efficient Operating Conditions Since the captured data is stored on a hard disk a hard disk is required Operation Specifications e Jobs to be captured All the print job data sent over the network or the parallel port can be captured However apart from the NIC status page NIC Config the data for test prints done from the copier s operation panel are not cap tured e Filename for the captured file The captured data for each print job is assigned a filename according to the scheme and the data is stored on the hard disk Header JobNumber Port cpt e Header is always added at the start of the file name e JobNumber The local job number assigned by the print controller is added e Port For jobs received over the network n is added from the parallel port p is added Filename Example For a job from the network JobNo 378 c378n cpt e Starting and Stopping Capture Select ON OFF for capture mode fr
64. rall Construction IP 423 PostScript3 protection chip PS 345 Expansion memory MU 404 405 Cooling fan motor Compact Flash Tools Required e Standard screwdriver Spanner needle nose pliers e PLCC pull out tool N Caution e Be sure to unplug the power cable not only to turn the copier s main power switch OFF before attempting to make servicing e Avoid making servicing the copier with the print controller outfitted A Caution e Before engaging Disassembly Reassembly check to make sure that all the cables are unplugged from the print controller e Use in magnetized tools in Disassembly Reassembly to prevent the hard disk being affected e There are occasions when boards are damaged if no appropriate grounding measures are taken Wear a wrist strap or others during ser vicing e Disassembly Reassembly should be made on cushioning materials Chapter 2 Disassembly Reassembly Disassembly Reassembly 423 Caution installation Assembly should be made in reverse order of disassembly unless other wise noted Removal Installation of Compact Flash The Compact Flash contains the system software for operating the printer controller The Compact Flash needs to be replaced when the printer controller does not boot up at all and the recovery procedure is of no avail In replacing the Compact Flash be sure to use a Compact Flash specifically designed for the printer
65. rd blinks with amber indi cator sequence defaults Green LED flashes four Self diagnostics execut Ethernet hardware self diag Error Check the network times rapidly Goes ing nostics failure again out Amber LED flashes Flash memory self diag Did not pass the check sum Error Execute flash about 10 seconds gt nostics executing test update Goes out gt Green LED continues flashing Green LED flashing Power on completed Printer interface error Error Replace the system slowly then print job waiting board Green LED flashing rap Print job waiting NetWare connection to file Error Check NetWare set idly server not possible tings Green LED alternately Finished power on Has been reset to factory Error Reset the settings as described in Resetting the net work controller to Factory Default Chapter 4 Troubleshooting Resetting the network controller to Factory Default You can reset all the parameters in the settings for the network controller to the factory default settings This can be used when the print controller is moved to a different operating environment using NetWare file server IP subnet etc The setting can be reset to the factory defaults using the web utility or from the LCD operation panel on the copier MEMO Resetting the settings to the factory default setting means that all information in the existing settings such as printer server names a
66. s PS chips or other chips Using other tools may result in damaging the chip socket or the chip itself Never touch the terminal of electrical parts with hands To do so may result in a poor electrical conductivity In extreme cases error conditions may occur When inserting boars parts into slots in electrical boards like the PCI ISA or Memory slots forexample do so carefully and firmly A careless insertion may be responsible for a poor electrical conductiv ity In extreme cases error conditions may occur eoe ee 3 4 SAFETY AND IMPORTANT WARNING ITEMS MEASURES TO TAKE IN CASE OF AN ACCIDENT If an accident has occurred the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage If a report of a serious accident has been received from a customer an on site evaluation must be carried out quickly and Konica Corporation must be notified To determine the cause of the accident conditions and materials must be recorded through direct on site checks in accordance with instructions issued by Konica Corporation For reports and measures concerning serious accidents follow the regulations given in Serious Accident Report Follow up Procedures CONCLUSION Safety of users and customer engineers depends highly on accurate maintenance and adminis tration Therefore safety can be maintained by the appropriate daily s
67. s memory use a web browser The print job is in the print queue and waiting to be printed Use PCONSOLE or NWADMIN to check if the print jobs are being sent to the print controller 4 9 Chapter 4 Troubleshooting 4 10 Workstation to Network Interface Connection Checklist To make sure the workstation is communicating with the network controller check the following e Print a file from a workstation then use PCONSOLE or NWADMIN to check that the print job has reached the print queue If the job is printed the workstation and the network controller are connected correctly e Use CAPTURE to send data to the print controller from a workstation software application For details information refer to your NetWare print server manual for information e Check that another printer has not processed the job in the print queue before network controller can process it Disable any other printers until you can check the settings for the network controller The Network Controller Loses Its File Server Connection the network controller loses its connection to the file server it can take approximately 5 to 10 minutes to reconnect If the connection is not made after a reasonable amount of time check the error conditions to troubleshoot the problem Unable to Print from a Different Context The network controller does not support printing from a different context to the context installed To print these jobs you must create an alias queue Fo
68. talled DIPSW 17 3 Select either Permit or Prohibit for printouts when the key counter has been removed for a copier set to use the key counter Host printing DIPSW No Prohibit 17 3 1 Printer isolation DIPSW 19 0 This setting is used to disable the print function when it is not functioning correctly while still allow ing the other functions to be used Use print function DIPSW No can be used Isolated Chapter 3 Field Service 19 0 0 1 Scanner isolation DIPSW 19 5 This setting is used to disable the scanner function when it is not functioning correctly while still allowing the other functions to be used Use scanner function DIPSW No Isolated can be used 19 5 0 1 Job suspension end at pulling out key counter DIPSW 21 4 Select either Terminate or Interrupt for printouts when the key counter has been removed for copier set to use the key counter Job suspension DIPSW No Stop paper feed and Stop paper feed and terminated printing is interrupted 21 4 0 1 A Caution When the setting for DIPSW 01 0 Operation when key counter is removed is set to 1 it will be processed as a jam even if the bit value for this setting DIPSW21 4 is changed Total counter key counter increment operation DIPSW 21 6 This setting determines whether or not the number of prints or fax pages is
69. ter controller F W is displayed on the copier s LCD panel The print controller may be damaged if you turn the main power off while this message is displayed After the update has been completed the message Update Successful is dis played Turn the copier s main power switch OFF and then turn it back ON again after waiting for at least 10 seconds Update 6 fi 1 Power off and restart the system A Caution the copiers main power switch is turned ON again immediately after the power has been turned OFF the print controller fail to function correctly and errors may occur If this happens turn the copier s main power switch OFF and wait at least 10 seconds before turning it back ON again MEMO There is a chance that an error occurred if the updating process is not completed in about 15 min utes If this happens turn the copier s main power switch OFF wait at least 10 seconds then turn it back ON again before repeating the updating process from the beginning Remember however the time it takes for the updating process to be completed depends on computer performance If an error occurred during the updating process the firmware is not updated and the old version remains in effect 6 Chapter 3 Field Service Checking the Firmware Version Check that the firmware version has been updated to the new version Refer to Checking for Successful Update A Caution Limitations
70. the ability to detect damaged clusters Some damaged clusters may only be detected by test ing them several times e The time required for checking the surface of a Toshiba 2 GB hard disk is about 12 minutes with the chdd command 3 22 Troubleshooting Blank Page Chapter 4 Troubleshooting Troubleshooting the Printing System This table lists information about the symptoms possible causes and remedies for problems that can occur with the printing system combination of the print controller and copier It is intended to help engineers find information as quickly as possible and provide basic solutions Troubleshooting of the print controller and 7022 7130 7135 copiers Symptoms Causes Actions Printer basic mode screen does not appear on the copier s dis play after main power on No power supply to the print controller Check if the print controller is connected with the copier properly Warming up does not disap pear Copier is in trouble Locate the cause of trouble of the copier Initialization does not disappear on the copier screen The print controller has not started prop erly See the column of Print controller does not start Printout is defective or nothing can be printed The system board or some boards of the copier are defective Put the copier in 36 mode and perform test If it operates properly system board may be
71. to Booting Up Service DOS 2 Enter the command and run chdd Enter chdd after the A prompt in the HyperTerminal window and then press the Enter key AM chdd The chdd command checks the surface of the disk three times The surface of the disk is checked and the results of the check are displayed IP 422 HyperT erminal B File Edi View Call Transfer Help pla als 5 00 14 06 4843 5859 Konica PCI Device 12 00 14 07 4843 5859 Konica PCI Device 12 Init DOS ROM Init ATA Test Disk Drive Init Custom Setting Boot Starting Embedded DOS ROM Current date is Tue 01 01 1980 Enter new date mm dd yy 01 22 2002 Current time is 00 01 10 96 Enter new time hh mm ss 16 00 00 A Ichdd HDD Checker FAT16 32 Ver 1 03 Connected 00 02 21 Auto detect 9600 8 N 1 SCROLL CAPS NUM Capture 3 21 Chapter 3 Field Service After the surface has been checked the number of bad clusters is displayed IP 422 HyperT erminal Of File Edit View Call Transfer Help SH A chdd FAT16 32 Ver 1 03 Number 0 End FAT16 32 Ver 1 03 Number 0 End FAT16 32 Ver 1 03 Number 0 nd Connected 00 17 19 Auto detect 9600 amp N 1 SCROLL CAPS NUM Capture Print echo Notes and Precautions chdd command performs read verify test three times for all the clusters on the surface of the disk increasing
72. uServe hticons dll hypertrm dll Hypertrm exe Hypertrm exe Application n difiad MEMO Once the connection has been established the connection settings are stored with an icon You can name this icon in step 3 below If an icon has already been created i e if the copier connection settings have already been stored in memory there is no need for you to complete the following steps because the connection with HyperTerminal is established by double clicking that icon 3 13 Chapter 3 Field Service 2 Double click Hypertrm exe Connection Description window will appear Connection Description lt 3 Entera name and click the OK button 4 Select Direct to COM 1 4 under Connect using then click the OK button COMx Properties window will appear 5 Set the Port Settings as follows and click the OK button Use the Windows default settings for all the settings except Bits per second and Flow controll COM1 Properties Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None MEMO Here you cannot change the serial port settings on the print controller Chapter 3 Field Service POST Power On Self Test POST is hardware diagnostic test run by BIOS when the copier s main power switch is turned ON It checks the memory timer settings hard disk and other function required for the system to run It is output to the service port
73. vice DOS much the same as for MS DOS the system used by the print controller VxWorks handles files differ ently and entering commands without consideration for this may render the print controller inoperable You can use the following types of commands Commands that check the file system of field optional hard disk chkdsk e Commands that check the surface of the field optional hard disk chdd Checking the File System of the Hard Disk Use a service DOS command chkdsk This command checks the files directory structure and FAT partition of the optional hard disk The chkdsk command can be used to search for damaged files if the main power has been interrupted or there has been an error when writing files to the disk Operation Procedure 1 Boot up DOS Refer to Booting Up Service DOS 2 Enter the command and run chkdsk Enter chkdsk d after the A prompt in the HyperTerminal window and then press the Enter key A chkdsk d The chkdsk command runs and displays a result of the disk check IP 422 HyperT erminal Ei File Edit View Call Transfer Help Dl l 251 Init Custom Setting Boot Starting Embedded DOS ROM Current date is lue 01 01 1980 mm dd yy 01 22 2002 00 01 19 97 hh mm ss 15 54 45 The file system type is FAT 12 1457664 bytes volume capacity 284672 bytes in 17 user files 1172992 bytes available on disk 912 bytes in each allocation unit 2847 total allo
74. vigator Internet Explorer Green LED Amber LED one each Stored in nonvolatile memory Note Specifications are subject to change without notice 1 2 Chapter 1 Overview Overview of the Product IP 422 423 s Capabilities The Konica 422 423 referred to as the print controller hereafter is a print controller to serve as a printer or as a network scanner when used in combination with a Konica 7022 7130 7135 copier that may be con nected to computers or to a network This print controller receives files from computers or over the network and converts the image data video data into data that the copier can print In addition the network controller on the system board lets the copier work as a network scanner thus mak ing it possible to send images scanned into the copier as an e mail attachment or to store those scanned images on the field optional hard disk for the print controller and import them into Adobe Acrobat or other TWAIN compliant applications This service handbook offers information on the system components disassembly reassembly procedures updating firmware service ports troubleshooting and factory default settings etc Using as local printer ae ESRC Printing system Print controller A Sa nr don ndo hd Using as network printer Printing system _

Models IP-422/IP-423

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