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ManageEngine Desktop Central :: User Guide

1. GPO Status Based Reports GPO Status Based Reports User Settings Enabled GPOs Computer Settings Enabled GPOs User and Computer Settings Enabled GPOs Disabled GPOs Unused GPOs User Settings Enabled GPOs Provides the list of GPOs that have Computer Settings disabled These GPOs can be used to make the user settings To view the report click the User Settings Enabled GPOs link available under the GPO Status Based Reports category Clicking a GPO from the report displays the complete information about that GPO Computer Settings Enabled GPOs Provides the list of GPOs that have User Settings disabled These GPOs can be used to make the computer settings To view the report click the Computer Settings Enabled GPOs link available under the GPO Status Based Reports category Clicking a GPO from the report displays the complete information about that GPO User and Computer Settings Enabled GPOs Provides the list of GPOs that can be used to perform both user and computer settings To view the report click the User and Computer Settings Enabled GPOs link available under the GPO Status Based Reports category Clicking a GPO from the report displays the complete information about that GPO Disabled GPOs Provides the list of GPOs that have both User and Computer Settings disabled To view the report click the Disabled GPOs link available under the GPO Status Based Reports category Clicking a GPO from the report displa
2. ManageEngine Desktop Central Help Documentation Description O Y click menus click the right mouse button while using the prOwsel ocreen Internet Options dialog box Screen Internet Options dialog box Hide Content Option Removes the Content tab from the interface in the Screen Internet Options dialog box Screen Internet Options dialog box Screen Internet Options dialog box Screen Internet Options dialog box Prevents users from changing the home page of the browser The home page is the first page that appears when users start the browser Restrict changing color Prevents users from changing the default Web page settings colors Restrict changing link Prevents users from changing the colors of links on Web color settings pages Restrict changing font Prevents users from changing font settings settings EE changing Prevents users from changing language settings language settings BAE ANE EE Prevents users from changing Cache settings settings AE IEE earl gine stony Prevents users from changing history settings settings Restrict changing aon accessibility setting Prevents users from changing accessibility settings Restrict changing Prevents users from changing the content advisor Content Advisor settings settings Prevents users from changing certificate settings in ck Internet Explorer Certificates are used to verify the certificate settings i identity of software publishers B
3. Domain Controllers Provides the details of the domain controllers in the domain To view the report click the Domain Controllers link available under the Server Based Reports category Clicking a computer account from the report displays the complete information of that account ZOHO Corp 212 Computer OS Based Reports ws e Computers by OS Service Pack Computer OS Based Reports Computers by OS Service Pack Provides the details of the computers based on the operating system and service pack versions To view the report click the Computers by OS Service Pack available under OS Based Reports category Select the Operating System and the Service Packs to filter the view Clicking a computer account from the report displays the complete information of that account ZOHO Corp 213 To access the Group Reports follow the steps below 1 Click the Reports tab to invoke the Reports page 2 Click the Group Reports from the left pane 3 Select the required link to view the reports Follow the links to learn more about the various Group Reports provided by Desktop Central e General Group Reports e Group Type Reports e Group Member Based Reports ZOHO Corp 214 Active Directory General Group Reports e Active Directory General Group Reports All Groups Recently Created Groups Recently Modified Groups Groups by OU All Groups Provides the details of all the groups of the domain To view the report click
4. To view the report click the Nested groups link available under the Member Based Reports category Clicking a group from the report displays the complete information of that group ZOHO Corp 219 Active Directory Organization Unit Reports Active Directory Organization Unit Report To access the Organization Unit Reports follow the steps below 1 Click the Reports tab to invoke the Reports page 2 Click the OU Reports from the left pane 3 Select the required link to view the reports Follow the links to learn more about the various OU Reports provided by Desktop Central e Active Directory General OU Reports e OU Child Based Reports ZOHO Corp 220 Active Directory General OU Reports e All OUs e Recently Created OUs e Recently Modified OUs All OUs Provides the list of all the OUs of the domain To view the report click the All OUs link available under the General Reports category Clicking an OU from the report displays the complete information about that OU Recently Created OUs Provides the list of OUs that are recently created This is determined based on the value contained in the createTimeStamp attribute To view the report click the Recently Created OUs link available under the General Reports category By default the report displays the OUs created in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking an OU from t
5. icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Permission Management Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Permission Management Configuration in the defined targets The configuration will take effect during the next system startup ZOHO Corp 160 To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 161 Configuring Registry Settings eo a 3 WI Configuring Registry Settings Name the Configuration Define Configuration Define Target Deploy Configuration The Registry Settings allows you to change the values in the registry in the workstations Desktop Central Registry Settings Configuration enables you to modify the registry values from a central location Step 1 Name the Configuration Provide a name and description for the Registry Settings Configuration Step 2 Define Configuration You can perform the following actions Write Value Delete Value Add Key Delete Key Write Value To write a value to the registry select the Action as Write Value and specify the following HKEY LOCAL MACHINE Keys are sub components of the hives Specify the key value The type of the value This varies with respect Type to the Header Key selected Select the appropriate type f
6. Click Deploy ZOHO Corp 14 Uninstalling MSI based Applications for Computers To uninstall an MSI application from the computer objects follow the steps below Click Add Configuration link from the Quick Links available below the tabs Click the Install Software link available under the Computer Configurations Provide a name and description for the configuration Select the Installer Type as MSI Select the required package and specify the Run As option if required Select the Operation Type as Remove Select the Copy options as required Specify the time at which the software has to be uninstalled Select the computer objects from which the software has to be uninstalled Click Deploy ZOHO Corp 15 Uninstalling EXE based Applications for Computers To uninstall an EXE application from the computer objects follow the steps below Click Add Configuration link from the Quick Links available below the tabs Click the Install Software link available under the Computer Configurations Provide a name and description for the configuration Select the Installer Type as EXE Select the required package and specify the Run As option if required Select the Operation Type as Remove Select the Copy options as required Specify the time at which the software has to be uninstalled Select the computer objects from which the software has to be removed Click Deploy ZOHO Corp 16 Patch Management The steady i
7. Connect Map and specify the network path in the To field Connect Map To Note If you wish to add more users or to perform another action click Add More Action button and continue The values gets added to the List of Settings table Change Password To change the user password select the Change Password link from the Choose User Action table and specify the following The user name of the user whose password User Name has to be changed Type the new password Confirm Password Re type the password to confirm Note If you wish to continue adding more actions click Add More Action button and continue The values gets added to the List of Settings table Remove User To remove an user from the computer select the Remove User link from the Choose User Action table and specify the user to be removed Note If you wish to remove more users or to perform another action click Add More Action button and continue The values gets added to the List of Settings table Modify User To modify an user select the Modify User link from the Choose User Action table and specify the following ZOHO Corp 177 ManageEngine Desktop Central Help Documentation Parameter Description User Name The user name of the user to be modified Full Name The full name of the user Description The description for this user Advanced Settings User Must change Specify whether the user has to change the password at next
8. Disable active desktop Prohibit changes Allow only bitmapped wall paper Prevents users from deleting Web content from their Active Desktop This setting removes the Delete button from the Web tab in Display in Control Panel Prevents users from changing the properties of Web content items on their Active Desktop This setting disables the Properties button on the Web tab in Display in Control Panel Restrict closing any desktop items This setting removes the check boxes from items on the Web tab in Display in Control Panel Permits only bitmap images for wallpaper This setting limits the desktop background wallpaper to bitmap bmp files Specifies the desktop background wallpaper displayed on all users desktops This setting lets you specify the wallpaper on users desktops and prevents users from changing the image or its presentation Enables Active Desktop and prevents users from disabling it This prevents users from trying to enable or disable Active Desktop while a policy controls it Disables Active Desktop and prevents users from enabling it This prevents users from trying to enable or disable Active Desktop while a policy controls it Prevents the user from enabling or disabling Active Desktop or changing the Active Desktop configuration This is a comprehensive setting that locks down the configuration you establish by using other policies in this folder This setting removes the Web tab from Displa
9. If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited ZOHO Corp 265 ManageEngine Desktop Central Help Documentation Security Policy Restrict permit Telephony snap in Restrict permit WMI control snap in Restrict permit System properties snap in Restrict permit Group policy snap in Restrict permit Group policy tab for active directory tool snap in Restrict permit Administrative templates computer snap in Restrict permit Administrative templates users snap in Restrict permit Folder redirection snap in Restrict permit Internet explorer maintenance snap in If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disab
10. Settings button and repeat step 2 The values gets added to the Registry Settings table ZOHO Corp 163 To modify a registry setting from the Registry Settings table select the appropriate row and click icon and change the required values To delete a registry setting from the Registry Settings table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Registry Settings Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Registry Settings Configuration in the targets defined The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 164 Securing USB Devices Securing USB Devices Name the Configuration Define Configuration Define Target Deploy Configuration eo a The Secure USB Configuration is used to Enable or Disable the selected USB Devices in the computers This configuration will be applicable to all the users of a partcular computer provided the users do not have an individual USB configuration For more information on USB Configuraton for users refer to Secure USB under User Configurations Step 1 Name the Configuration Provide a name and description for the Secure USB configuration Step 2 Define Configuration Select the devices to be enabled disabled from the given list Mouse
11. as Remove In the latter case you need to add two packages one to remove the older version and the other to install the new version Specify the Scheduler details for installing the software Description Specify whether the installation uninstallation should happen during or after user login e During Login Select this option if the software has to be installed uninstalled during the user Installation login Uninstallation Option e After Login Select this option if the software has to be installed uninstalled after the user login but within 90 minutes e During or After Login Either of the above whichever is earlier Select his option and specify the data and time after which the installation should begin It may be noted that the installation uninstallation will still be based on the Operation Type selected but this will begin after the time specified here e Do not reboot Select this option if the client computers should not be rebooted after installing the software e Force Reboot when the user has logged in Select Reboot Policy this option to force the user to reboot the computer Specify the time within which the client machines will be rebooted and the message that has to displayed in the client machines e Force Shutdown when the user has logged in Schedule Time to Perform the Operation ZOHO Corp 92 ManageEngine Desktop Central Help Documentation Parameter Description Select t
12. button Both the above operations will open the Installing Patches Configuration with the selected patches added Select the targets and deploy the configuration ZOHO Corp 25 Bulletin Details Bulletin details includes the following e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Posted On The date of release of this bulletin Updated On The date of last update to this bulletin FAQ Page Links to the FAQ section in the Microsoft site for this bulletin Q Number Links to the knowledge base article available in the Microsoft web site Issue Details of the related issue Bulletin Summary A brief summary of the bulletin Patch Details The name of the patch and the affected products Patch Details The following patch details are shown Patch ID A unique reference ID in Desktop Central for every patch Patch Name The name of the patch Bulletin ID The Bulletin ID pertaining to this patch MS Knowledge Base The knowledge base article corresponding to this patch Severity The severity of the patch Reboot Specifies whether a system reboot is required on installing the patch Download Status Determines whether the patch is downloaded from the net vendor site and is made available in the Desktop Central s Patch Repository for deployment e Location Path The complete download URL of the patch e Superseding Bulletin ID Ref
13. e Remove temporary offline files Temporary offline files are local copies of recently used network files that are automatically cached for you so that you can use them when you are disconnected from the network e Remove Active Setup Temp Folders e Remove memory dump files e Remove remote desktop cache files e Remove setup log files e Remove old system restore positions e Remove web pages e Remove uninstall backup images e Remove webclient and web publisher cache files 3 Disk Defragmenter Select the drive that has to be defragmented and the required options and click Next Seelct from the following options e Verbose Displays the complete analysis and defragmentation reports e Analyze Analyzes the volume and displays a summary of the analysis report e Force Defragmentation Forces defragmentation of the drive regardless of whether it needs to be defragmented Step 2 Define Target Using the Defining Targets procedure define the targets for deploying the tasks Step 3 Define Scheduler Specify the following scheduling options Parameter The name of the user as whom the task will be run Click the icon to select and assign a dynamic variable to this parameter for example DomainName DomainUserName or ComputerName DomainUserName Password The password of the user Run As ZOHO Corp 55 Parameter Confirm Password Perform this task General Scheduled Task Completed Idle Time
14. follow the steps below Step 1 Define Task 1 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the network machines 2 Click the Remote Shutdown tool listed under the Windows Tools category This opens the Remote Shutdown tool 3 Select the Schedule Shutdown tab This will list all the Shutdown tasks that have been created 4 Click Add Shutdown Task and specify the following 1 Provide a name of the task 2 Select the operation that has to be performed Shutdown Restart Hibernate Stand By Lock Computer 3 When you select Shutdown or Restart options you need to specify the Shutdown Restart Options 1 Shutdown Mode This could be either of the following e Normal Select this option to close all the applications properly before shutting down the computer e Forced Select this option to terminate all the applications before shutting down the computers e Timeout Specify the time in seconds to display a warning message in all the client computers before shutting down Specify zero to skip the message and shutdown immediately e Shutdown Message Specify the message to be displayed in all the computers before Shutting down ZOHO Corp 72 Step 2 Add Computers Click Add Computers button to choose the computers for this task The selected computers gets added to the table below Step 3 Configure Scheduler L 2 Once To run the task only once You
15. 6 was able to connect to a remote Desktop But the display is not proper WN e 1 I was able to connect to a desktop from remote but nothing is visible Please check the following e Whether you have enabled ActiveX controls in the browser from where a connection is established Refer to the Pre requisites topic for details on configuration e f you are connecting to a desktop for the first time log in to the system as a local administrator and connect Subsequent connections from the same machine do not require administrative privileges as the necessary ActiveX controls and plug ins would have got downloaded 2 1 am getting an Access Denied error when I try to connect to a remote desktop This error message is shown when the supplied credentials while defining the Scope of Management SoM is invalid or changed 3 On connecting to a remote desktop The specified service does not exist as an installed service error is shown This error message is shown when the Desktop Central Agent is not installed properly in the client machine To reinstall the agent follow the steps below 1 Click the SoM link from the Quick Links 2 Select the machines in which the agent needs to be re installed and click Install Agent 4 When I select a desktop from the list the status is always shown as not available though the system is up This happens when the client machine has firewall enabled with the Don t Allow Exceptions option s
16. Agent Service Write Protect the USB Storage Devices Change local admin account password To enhance the security the administrators will prefer to change the password periodically This template enables you to change the password of the local administrator account in the client machines Cleanup Recycle bin to free up Hard Disk space This helps in freeing up the hard disk space by removing the unwanted files data from 18 different locations Create Alternate local Admin Account To keep the computers secured the administrators will prefer to change the local administrator account periodically This template enables you to create an alternate local administrator account in the client computers Defrag Hard Disk for performance A fragmented disk reduces the performance It is recommended to defragment the disk periodically to improve the hard disk performance This template enables defragmentation of the hard disk at the scheduled time Delete local Administrator Account This template enables you to delete the local administrator account in the client computers ZOHO Corp 191 Disable the USB drives To prevent data theft the administrators prevent the users from using USB drives This template when applied to client computers prevent them from using the USB drives Disable Unused local Guest account Unused guest accounts are vulnerable points for the hackers It is recommended to delete or disable any unused gues
17. Clicking a user from the report displays the complete information of that user Recently Logged On User Accounts Provides the details of the users who have logged on in the past n days The recently logged on users are determined based on their last logon time To view the report click the Recently Logged On User Accounts link available under the Logon Based Reports category By default the users logged on for the last one week is shown You have an option to choose a different period or to generate a report for a custom period Clicking a user from the report displays the complete information of that user Last Logon Failed User Accounts Provides the list of users whose last logon has failed This is determined based on the value contained in the badPasswordTime and badPwdCount attributes of the Active Directory To view the report click the Last Logon Failed User Accounts link available under the Logon Based Reports category Clicking a user from the report displays the complete information of that user ZOHO Corp 208 Active Directory Computer Reports ST Active Directory Computer Report To access the Computer Reports follow the steps below 1 Click the Reports tab to invoke the Reports page 2 Click the Computer Reports from the left pane 3 Select the required link to view the reports Follow the links to learn more about the various Computer Reports provided by Desktop Central e General Computer Report
18. Configuring Windows XP Firewall bag Configuring Windows XP Firewall Name the Configuration Define Configuration Define Target Deploy Configuration ae The Firewall configuration in the Windows XP Operating System can be modified using Desktop Central The Windows XP Firewall blocks or permits access to the computer for specific TCP or UDP ports Note The Firewall Configuration can be deployed only on the computers with the Windows XP with Service Pack 2 Operating System Step 1 Name the Configuration Provide a name and description for the Firewall Configuration Step 2 Define Configuration Select the Firewall Action from the combo box The action could be any of the following e ON To turn on the Windows XP Firewall e OFF To turn off the Windows XP Firewall e DONT MODIFY To preserve the client settings This option is selected by default Note The Firewall configurations defined using Desktop Central can be deployed successfully to the client computers However it will take effect only when you turn on the Windows XP Firewall Specify the following parameters to block unblock a port Description Select whether to block unblock or to retain client Port Action settings using the Windows XP Firewall The default option is Block Specify the port in the form of Port Number Port Name Protocol The standard ports and services are listed in Choose Port Number the combo box If the required p
19. Disk Drive CD ROM Portable Devices Floppy Disk Bluetooth Image Printer Modem Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Secure USB Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Secure USB Configuration in the targets defined The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 165 Scheduling Tasks l CA Ef scheduling Tasks Name the Configuration Define Configuration Define Target Deploy Configuration seed The Windows Scheduler Configuration enables you to schedule any program task or a script to run at a specified time You can also schedule a task to run daily weekly monthly etc The Scheduler Configuration enables you to add modify tasks from a central point Step 1 Name the Configuration Provide a name and description for the Scheduler Configuration Step 2 Define Configuration You can perform the following actions e Create Modify a Task e Delete a Task Create Modify a Task To create a new task select the Create Task tab of the Scheduler Configuration Select the Modify Task tab to modify an existing task Specify the following values Parameter Name of the task Overwrite if task already exits Application Name Arguments User Name The name of the task that has to be created m
20. For details on the each policy in the Select the Policy list refer to Security Policies topic Choose Policy Category To enable disable or to leave it unconfigured select the Policy Value appropriate option TO modify a security policy from this table select the appropriate row click icon and change the required values To delete a security policy from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Security Policies Configuration ZOHO Corp 169 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Security Policies Configuration in the targets defined The security policies will be applied during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 170 Managing Shortcuts Managing Shortcuts Name the Configuration Define Configuration Define Target Deploy Configuration L Zi 3 4 The shortcut is an icon that points to a file or folder The Shortcut Configuration enables you to add shortcuts to the computers from a central point Step 1 Name the Configuration Provide a name and description for the Shortcut Configuration Step 2 Define Configuration You can perform the following actions e Create a Shortcut e Delete a Shortcut Create a Shortcut To create a shortcut select the Action as Create Short
21. Launch Bar Refers to the quick launch bar of that user e All Users Desktop Refers to the desktop common for all the users e All Users Start Menu Refers to the start menu common for all users e All Users Programs Group Refers to the Start gt Programs group common for all the users e All Users Startup Group Refers to the Start gt Programs gt Startup group common for all the users Some applications may have some references to additional files during Start In Folder execution In such cases browse and select the location from where the application has to be started Specify the comments for this shortcut Browse and select the icon for the shortcut Select how the application has be started Normal Maximized or Minimized Shortcut Comments Icon File Run Window Click the icon to select and assign a dynamic variable to this parameter Note If you wish to create more shortcuts click Add Shortcut button and repeat step 2 The defined shortcut gets added to the Shortcut table Delete a Shortcut To delete a shortcut select the Action as Delete Shortcut and specify the following values Parameter Specify the name of the shortcut Click the Shortcut Name icon to select and assign a dynamic variable to this parameter Select the location from where the shourcuts needs to be deleted The shortcut location can be any of the following e Use
22. List of Power Schemes added table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Power Management Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Power Management Configuration in the defined targets The Power Management configuration will take effect during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 114 Configuring Registry Settings 3 WI Configuring Registry Settings Name the Configuration Define Configuration Define Target Deploy Configuration eo a The Registry Settings allows you to add modify and delete the values in the registry of the users Desktop Central Registry Settings Configuration enables you to modify the values in the registry centrally and for several users Step 1 Name the Configuration Provide a name and description for the Registry Settings configuration Step 2 Define Configuration You can perform the following actions Write Value Delete Value Add Key Delete Key Write Value To write a value in the registry select the Action as Write Value and specify the following values Select the header key from the following options e HKEY CLASSES ROOT It has all file associations OLE informati
23. OK to confirm Note When you assign a software that was earlier assigned to a different category to a new category it gets automatically disassociated from the previous category This means that you cannot have the same software in two different categories simultaneously ZOHO Corp 44 Viewing Inventory Alerts Desktop Central generates Email Alerts to notify the following L 2 3 4 When a new hardware is detected in the network When a new software is detected in the network Non Compliance of software licensing policy i e the license is inadequate and have to purchase more licenses to be compliant When a prohibited software is detected in the network Based on the alert configuration alerts are generated You can view the alerts selecting the Inventory tab and clicking the Alerts link from the left pane You can filter the view based on the Alert Type which can be any of the following Hardware Added Hardware Removed Allowed Software Installed Allowed Software Uninstalled Prohibited Software Installed Prohibited Software uninstalled Software Under Licensed License Expired Prohibited Software Identified New Computer Identified ZOHO Corp 45 Viewing Inventory Reports PE Viewing Inventory Reports Desktop Central provides various out of the box inventory reports to view the software and hardware inventory details of the systems in the network It also provides reports for verifying the li
24. OU Children Based Reports category Clicking an OU from the report displays the complete information about that OU Computer only OUs Provides the list of OUs that have only computers as their children To view the report click the OUs with Child Details link available under the OU Children Based Reports category Clicking an OU from the report displays the complete information about that OU Nested OUs Provides the list of OUs that nested OUs within OUs To view the report click the OUs with Child Details link available under the OU Children Based Reports category Clicking an OU from the report displays the complete information about that OU ZOHO Corp 222 Active Directory Domain Reports Ls Active Directory Domain Reports To access the Domain Reports follow the steps below 1 Click the Reports tab to invoke the Reports page 2 Click the Domain Reports from the left pane 3 Select the required link to view the reports Follow the links to learn more about the various Domain Reports provided by Desktop Central e Active Directory General Domain Reports e Active Directory Container Reports ZOHO Corp 223 General Domain Reports La General Domain Reports Active Directory Sites Active Directory Domains Active Directory Printers Group Policy Creator Owners Active Directory Sites Active Directory Site Report provides the list of Sites with their attributes such as Site name subnet netmask and dom
25. Scheme Establishing correct power settings helps in saving energy costs substantially This template provides the recommended power settings for Laptops IE Browser restrictions for clients This template restricts users from changing the Internet Explorer settings like Connections Content Favorites Programs Security Advanced History and Save As options Disable Control Panel You can use this template to disable the Control Panel completely When applied to users the users will not be able to access the Control Panel ZOHO Corp 194 User Logon Reports How are these reports generated These reports are generated with the help of the Desktop Central Agents installed in the client systems to track the user logon details What way does it differ from Active Directory Reports In the case of Active Directory reports if multiple domain controllers are used the synchronization of data between the domain controllers happens at regular intervals and not very frequently Hence the reports derived from the Active Directory may not be the latest or actual To provide the current reports of the logon details Desktop Central agent is used In addition to the current details it also provides the logon history details which is not available in the Active Directory reports Is there any limitation Yes these reports are available only to the users and computers that fall within the defined scope of management Also when an use
26. Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the MS Office Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined MS Office Configuration for the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 103 Configuring Outlook Settings Ca wa Configuring Outlook Settings Name the Configuration Define Configuration Define Target Deploy Configuration oS Microsoft Outlook settings such as general settings new mail arrival automatic archive sending a message message format and handling and spell check can be configured The Outlook Configuration is used to configure these settings for the users of the network from a central location Step 1 Name the Configuration Provide a name and description for the Outlook configuration Step 2 Define Configuration The table given below lists the Outlook parameters that can be configured using Desktop Central Specify the values only if a change is required for a particular parameter else leave it blank General Settings View Outlook Bar IS Opened View Folder List opened Warn before deleting To enable or disable the warning message when deleting items entries from the Deleted Items fo
27. The current report that is being displayed will be exported to the selected format ZOHO Corp 187 Viewing Configuration Reports The Configuration reports helps the administrators to view the details of the configurations that are applied on users computers and based on the configuration type To view the reports follow the steps given below 1 Click the Reports tab to invoke the Reports page 2 Click the desired report from the Configuration Reports The Configuration Reports includes the following reports e Configuration by User e Configuration by Computer e Configurations by Type Configuration by User This report provides a list of users for whom configurations were applied using Desktop Central It also provides details about the total number of configurations applied for a particular user and the last configuration and time at which it was applied Clicking the user name will list the details of the configurations applied for that user You also have an option to filter your view based on the time at which the configuration was applied or by the configuration type Configuration by Computer This report provides a list of computers for which configurations were applied using Desktop Central It also provides details about the total number of configurations applied for that computer and the last configuration and time at which it was applied Clicking the computer name will list the details of the configurations appli
28. ZOHO Corp 10 Installing MSI based Applications for Computers To install an MSI application to the computers follow the steps below SS ISa Gm O Click Add Configuration link from the Quick Links available below the tabs Click the I nstall Software link available under the Computer Configurations Provide a name and description for the configuration Select the Installer Type as MSI Select the required package and specify the Run As option if required Select the Operation Type as Install Completely Assign or Redeploy as the case may be If you select the Assign option the application will be installed only when the user tries to open the application for the first time Select the Copy options as required Specify the time at which the software has to be installed Select the computers in which the software has to be installed Click Deploy ZOHO Corp 11 Installing EXE based Applications for Computers To install an EXE application to the computers follow the steps below 1 2 3 4 ef 6 7 8 9 1 O Click Add Configuration link from the Quick Links available below the tabs Click the I nstall Software link available under the Computer Configurations Provide a name and description for the configuration Select the Installer Type as EXE Select the required package and specify the Run As option if required Select the Operation Type as Install Select the Copy options as required Specify t
29. ZOHO Corp 198 History Reports History Reports User Logon History User Logon History by Computers Domain Controllers with Reported Users User Logon History on Domain Controller User Logon History Provides the list of history of users who have logged on to the domain in the specified number of days This is configurable from the Report Settings To view the report select the Reports tab click the User Logon Reports from the left pane and click the User Logon History link available under the History Reports category User Logon History by Computers Provides the list of computers and their corresponding user logon history in the specified number of days This is configurable from the Report Settings To view the report select the Reports tab click the User Logon Reports from the left pane and click the User Logon History by Computers link available under the History Reports category Domain Controllers with Reported Users Provides the list of users and their corresponding Domain Controllers logon servers in the specified number of days This is configurable from the Report Settings To view the report select the Reports tab click the User Logon Reports from the left pane and click the Domain Controllers with Reported Users link available under the History Reports category User Logon History on Domain Controller Provides the list of domain controllers and their corresponding user logon history in th
30. action click Add More Actions button and continue The values gets added to the List of Settings table Modify Group To modify a group of the computer select the Modify Group link from the Choose Group Action table and specify the group name that has to be deleted G The name of the group that has to be roup Name S modified The description of the group Select the Member Type as Local Domain User or Domain Group and specify select the users or global groups that have to be added to the local group Select the Member Type as Local Domain Remove Member User or Domain Group and specify select the users to be removed from this group Note If you wish to modify more groups or to perform another action click Add More Actions button and continue The values gets added to the List of Settings table Add Member To modify a setting from the List of Settings table select the appropriate row and click L icon and change the required values To delete a setting from the List of Settings table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Group Management Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Group Management Configuration in the targets defined The configuration will take effect during the next system startup To save the configuration as draft click Save as Dra
31. and Software Inventory Hardware Software Inventory and Asset Management The Inventory module provides comprehensive details about the hardware and software details of the Windows systems in the network that helps in Asset Management Desktop Central periodically scans the network to collect the hardware and software asset details from each Windows desktop The Hardware inventory details include information like memory operating system manufacturer device types peripherals etc The Software inventory provides details of the software detected in the network grouped by volume and software vendors It also provides the license compliance details of the software and software metering Scanning the Windows systems for inventory assets can be scheduled to have an up to date information Alerts are generated to notify any specific events like a new hardware software detected license not compliant etc The comprehensive reports helps you to view the details in few clicks Inventory Management Features Complete Hardware and Software Inventory Scan the systems periodically to collect the hardware and software details Manage Software Licenses Detect Prohibited Software in the network Provides software usage statistics Alert on specific events Comprehensive reports on hardware software inventory and license compliance Follow the links to learn more Software Metering Viewing Computer Details Viewing Hardware Details Viewin
32. be installed and by clicking the Install Patches button Both the above operations will open the Installing Patches Configuration with the selected patches added Select the targets and deploy the configuration See Also Viewing Applicable Patches Viewing Latest Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 28 Viewing Installed Patches KR z Viewing Installed Patches The Installed Patches view provides the details of the patches that are installed in your network To view the list of the installed patches click the Installed Patches link under the Patch Mgmt tab You can filter the view based on the application and service pack by selecting the appropriate product and service pack The severity of the installed patches are depicted in a graph The details of the missing patches shown in the tabular format include e Patch ID A unique reference ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the p
33. cccccccccccceesseecceeeeeeeeeeeeeeeeseeeeeeceeeeessaeeeeeeeeeesseueeeeeeeeeesseessaas 51 EE ENEE 52 SE FOO a E E A E 53 Creating and Scheduling TASKS wecnicccsicecseccncesdavadsiniincnecsdetedveciaceaenedadebseaienauetnbabnheeeiedaeueuedsdatedseededabeeeeatee 54 Viewing and Modifying the Tasks cccccscccccsseeeeceeeeeeeeeeeeeeeeceseeeeeeseueeessaeeeeseaeeeeseueeesaaueeeseueeesanaeeeesaaes 58 Viewing T aSK PISTO EE 59 Remote Desktop SEMIN EE 60 Remote Desktop Sharing Dre reoutsites 61 Connecting to Remote Deckiop ier Eni ne AILENI PAESE ETRE 63 MPO UDISSHOGUING TIDS EE 65 Wake ORLAN E 67 Remote SNUtdOWN Wee EE 70 due Tee att 75 WISE GO FIMO UN ONS E 76 OC NCU OU CC 77 Executing 10 8 99 kes 1 8 ate nen eee eee eee ee 78 Configuring Display Settings cccccccccccccesssseceeeeeeeeeeseeeceeeeeseeeeceeeeeesseeeeeeeeeessaeaeeeeeeeeessaeaeseseeeeeeeensaas 80 Mapping Network Dmves rtr SEEEESEEEAEEESEEEEnEEEnn nEn EEen nten nn een 82 Setting Environment Vartables unre nainii ianiai apa e Eide ia bbur Easier eirinn 84 Managing Files and Folders 86 Redirecting User Specific Folders ccceecccccccceceeeseeceeeeceeeseeceeeeeseeeeseeeeeeeseeeeeeeeeeeessaaaaeeeeeeessseessaaaaeess 89 Installing Software MSI amp EXE backages 91 Configuring Internet Explorer Settings cccccccccccccceesseeceeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeesseeeseeseeeeeeeesaas 95 So eE aaa TEE 97 Launching eler 99 Displaying Mes
34. different version number To view the report click the GPOs with Most Modified User amp Computer Settings link available under the GPO Version Based Reports category Clicking a GPO from the report displays the complete information about that GPO ZOHO Corp 232 Custom Reports While Desktop Central provides various canned reports on different modules like Patch Management Asset Management and so on it is also possible to create customized reports to meet your specific requirement Follow the links to learn more e Wizard Based Custom Report e Custom Query Report ZOHO Corp 233 Creating Custom Reports In addition to the out of the box reports Desktop Central allows you to create custom reports by specifying the criteria and selecting the required parameters Follow the steps below to create a custom report using Desktop Central L 2 Select the Reports tab from the Desktop Central Client Click the New Custom Report button available on the top right This opens the Custom Report page Specify the name for the report Select the Module This is currently available only for the Asset Management module and will be extended for other modules in our subsequent updates Select the Sub Module as Computer Hardware or Software Specify the criteria for generating the report You can specify multiple criteria by clicking the icon Select the Columns to view in the report You can change the position of the columns
35. ins to either Enable or Prompt 1 Download signed ActiveX controls 2 Download unsigned ActiveX controls 3 Run ActiveX controls and plug ins 4 Script ActiveX controls marked safe for scripting 5 Click OK to save the Security Settings dialog 6 Click OK to save and close the Internet Options dialog BWNE How to configure Firefox and Flock browsers for installing Desktop Central Add on for Remote Desktop Sharing This configuration is required only in the browser from where a connection is being established 1 Select Tools gt Options menu from the browser 2 Select the Security tab 3 Warn me when sites try to install add ons option will by default be enabled Click the Exceptions button available beside it 4 In the Allowed Sites dialog add the name or the IP Address of the machine where Desktop Central Server is installed and click Allow 5 Click Close 6 Click OK to close the Options dialog When you try to access a remote desktop you will be asked to install the Desktop Central Add on Click Install to access the remote desktop ZOHO Corp 61 Installing Java Plug ins in the Browser This configuration is required only in the browser from where a connection is being established and is required only when you choose the Java Viewer option when connecting to a remote desktop If Java plug ins are already installed the connection is automatically established If not you will be prompted to download and
36. install Java Plug in to connect to the remote desktop You can download the Java Plug in can be downloaded from http java sun com products plugin and install You may have to restart the browser after installing the Java Plug in Ports to be opened for Remote Control Desktop Central requires TCP port 8443 to be opened in the machine where Desktop Central Server is installed If you are running Windows Firewall follow the steps below to add this port to the exceptions Select Start gt Settings gt Control Panel gt Windows Firewall Select the Exceptions tab Click Add Port button Specify a name Specify the Port as 8443 Select the TCP option Click OK E E Configuring Remote Desktop Settings Desktop Central supports prompting the user for confirmation before taking control of their desktop This requires administrative privileges in Desktop Central To enable or disable this option follow the steps below 1 Select Tools gt Remote Control 2 Select the option Prompt the User for Confirmation to take permission from the user before taking control of their desktop 3 Click Edit Settings link to specify the following additional properties 1 Select the Viewer type as Active X or Java Viewer This will be the default option chosen for the users and they can change as required 2 Select the option Let users know that their desktop is shared for the users to know that their desktop is being controlled
37. it to the whole domain This provides more flexibility in managing your desktops using this software Inactive Users In a Windows Domain there may be cases where the user accounts have been created for some machines but they remain inactive for some reasons For example users like Guest IUSER_WIN2KMASTER WAM_WIN2KMASTER etc will never login These user accounts are referred to as Inactive Users In order to get the accurate configuration Status of the active users it is recommended that the Admin User add the inactive user ZOHO Corp 280 accounts in their domain so that these users user accounts may not be considered for calculating the status Collection Configurations that are intended for the same set of targets can be grouped as a collection Applicable Patches This is a subset of the patches released by Microsoft that affect your network systems applications This includes all the patches affecting your network irrespective of whether they are installed or not Missing Patches This refers to the patches affecting your network that are not installed Latest Patches This refers to the patches pertaining to the recently released Microsoft bulletins Missing Systems This refers to the systems managed by Desktop Central that requires the patches to be installed Affected Systems This refers to the systems managed by Desktop Central that are vulnerable This includes all the systems that are affected irresp
38. logon password during the next logon or not User Cannot Change Specify whether the user can change the Password password or not Specify whether the password should expire or not Account ie Disabled Specify whether the user account should be disabled or not Account is Locked Specify whether the user account should be locked or not User Profile Specify the groups in which this user account is a member Specify the logon script that has to be executed during the user logon Profile Path Specify the path where the user profiles has to be stored Local Path Specify a local path as the home folder For example c users johnsmith If the user s home folder has to be stored in a Connect Map To network directory select the drive letter in the Connect Map and specify the network path in the To field Password Never Expires Logon Script Note If you wish to modify more users or to perform another action click Add More Action button and continue The values gets added to the List of Settings table To modify a setting from the List of Settings table select the appropriate row and click L icon and change the required values To delete a setting from the List of Settings table select the appropriate row and click Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the User Management Configuration ZOHO Corp 178 Step 4 Deploy Configuration Click the Deploy
39. need to specify the date and time Daily To run the task daily Specify the time and duration to run the task Weekly To run the task on specific day s in a week Specify the time start date and days on which the task has to be run Monthly To run the task specific day every month s You need to specify starting time select a day and select a month months Step 4 Deploy Task l Click the Save Task button to deploy this task The tasks will be run at the scheduled time and interval The status of the tasks and its execution history can be verified from the Task Details page Viewing and Modifying Shutdown Tasks To view the Shutdown tasks that have been created follow the steps below 1 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the computers 2 Click the Remote Shutdown tool listed under the Windows Tools category This opens the Remote Shutdown tool 3 Select the Schedule Shutdown tab This will list all the Shutdown tasks that have been created and scheduled 4 To modify a task de 3 Click the icon from the Actions column of the corresponding task This opens the Modify task page You can add remove computers change the task options and the scheduled time as required Click Save Task to effect the changes 5 To Delete a task click the icon from the Actions column of the corresponding task ZOHO Corp 73 Viewing Shutdown
40. of days This is determined based on the value contained in the userAccountControl attribute of the Active Directory To view the report click the Soon to Expire User Passwords link available under the Password Based Reports category By default the users whose passwords will expire in another seven days is shown You can select a different period to view the report Clicking a user from the report displays the complete information of that user Password Expired User Accounts Provides the details of the users whose password has expired This is determined based on the value contained in the userAccountControl attribute of the Active Directory To view the report click the Password Expired User Accounts link available under the Password Based Reports category Clicking a user from the report displays the complete information of that user Password Never Expiring User Accounts Provides the list of users whose password never expires This is determined based on the value contained in the userAccountControl attribute of the Active Directory To view the report click the Password Never Expiring User Accounts link available under the Password Based Reports category Clicking a user from the report displays the complete information of that user User Accounts Password that cannot be Changed Provides the list of users who cannot change their password This is determined based on the value contained in the userAccountControl attribut
41. of the Active Directory To view the report click the Disabled Computer Accounts available under General Reports category Clicking a computer account from the report displays the complete information of that account Computer Accounts by OU Provides the list of computer accounts filtered by the OU it belongs to To view the report click the Computers Accounts by OU available under General Reports category By default the computer accounts of all the OUs in the domain are listed Browse to select a specific OU and click Generate to view the computer accounts of that OU Clicking a computer account from the report displays the complete information of that account ZOHO Corp 211 Server Based Reports re Server Based Reports e Windows Servers e Member Servers e Domain Controllers Windows Servers Provides the list of Windows Servers in the domain This is determined based on the value contained in the operatingSystem attribute of the Active Directory To view the report click the Windows Servers link available under the Server Based Reports category Clicking a computer account from the report displays the complete information of that account Member Servers Provides the details of the member servers in the domain To view the report click the Member Servers link available under the Server Based Reports category Clicking a computer account from the report displays the complete information of that account
42. on patches from the Central Patch Repository The scanning logic automatically determines which updates are needed on each client system taking into account the operating system application and update dependencies On successful completion of an assessment the results of each assessment are returned and stored in the server database The scan results can be viewed from the web console Patch download and deployment On selecting the patches to be deployed you can a trigger a download or a deploy request At first the selected patches are downloaded from the internet and stored in a particular location in the Desktop Central server Then they are pushed to the target machines remotely after which they are installed sequentially See Also Patch Management Life Cycle Setting Up Patch Management Module Scan Systems for Vulnerability Patch Reports ZOHO Corp 19 Patch Management Life Cycle Desktop Central Patch Management module consists to the following five stages Update Vulnerability Details from Vendors Scan the Network Identify Patches for Vulnerabilities Download and Deploy Patches Generate Status Reports GER Fig Patch Management Life Cycle Update Vulnerability Details from Vendors e Be up to date with the latest patch related information from the various sources e Download patches and run extensive tests to validate the authenticity and accuracy of patches Scan the Network e Discover and identify
43. patches are shown here e Computer Name The name of the system e OS Name The operating system of the computer e Total Patches Total count of the patches applicable to this system Click this link to view the details of the patches e Installed Patches Total count of the patches that are installed Click this link to view the details of the patches e Missing Patches Count of the patches that are missing in the system Click this link to view the details of the patches e Informational Patches Total count of informational patches Click this link to view the details of the patches e Obsolete Patches Total count of obsolete patches Click this link to view the details of the patches e Health The health of the system Application and Patch Summary Report Clicking the system count from the Vulnerable Systems Report provides you the application wise patch details for that system with their state like installed missing informational obsolete etc See Also Viewing Vulnerable Patches Report Viewing Supported Patches Report Viewing Task Status Report ZOHO Corp 35 Viewing Vulnerable Patches Report le Viewing Vulnerable Patches Report The Vulnerable Patches Report provides you the details of the patches that are applicable to your network and the affected systems By default it lists the details of the patches released in the current month You have an option to select a different period or to specify a custom p
44. possible reason is that the credential is modified outside the Desktop Central 1111 File Copy Failed This error message is shown when the user do not have necessary privileges to copy a file Check whether the credentials supplied while defining the Scope of Management has necessary privileges 1112 Folder Copy Failed This error message is shown when the user do not have necessary privileges to copy a folder Check whether the credentials supplied while defining the Scope of Management has necessary privileges 1113 The Given User Account is not a valid Domain Administrator When the user account provided in the Scope of Management does not belong to a Domain Administrator group 1114 The Given Password is wrong The password provided in the Scope of Management is not valid 1115 Active Directory Domain Controller not Found This error message is shown when no Active Directory Domain Controller is found in your network Desktop Central requires either of the two to perform the configurations 1222 The network is not present or not started This error message is shown when Desktop Central is unable to discover any domain To fix this start the Workstation service in the machine where Desktop Central is installed ZOHO Corp 241 ManageEngine Desktop Central Help Documentation FAQs 1 What are the system requirements for Desktop Central 2 What operating systems are supported by Desktop Central 3 What is the d
45. remove uninstall the application from the system Password Operation Type ZOHO Corp 145 ManageEngine Desktop Central Help Documentation Parameter Description e Redeploy Selecting this option will re install the application Selecting this option will copy all the necessary installables to the client machines Note You can also uninstall a previous version of the software either by running a pre installation script should be specified while creating a package or by selecting the Operation Type as Remove In the latter case you need to add two packages one to remove the older version and the other to install the new version Specify the Scheduler details for installing the software Description Specify whether the installation uninstallation should happen during or after system startup e During startup Select this option if the software has to be installed uninstalled during computer Startup Installation e After startup Select this option if the software Uninstallation Option has to be installed uninstalled after the computer Startup when the next GP update happens within 90 minutes e During or After Startup Either of the above whichever is earlier Select his option and specify the data and time after which the installation should begin It may be noted that the installation uninstallation will still be based on the Operation Type amp Installation Uninstallation Option sel
46. scheme if one with the same name exists This option is only available for create scheme Select this option if you wish to make this scheme active Clearing this option will only create or modify the scheme and the system will continue to use the previously applied scheme Turns off the monitor after the specified Turn Off Monitor period of inactivity Select the period from the combo box Turns off the hard disk after the specified Turn Off Hard Disk period of inactivity Select the period from the combo box Power Scheme Overwrite if scheme already exits Set as active power scheme ZOHO Corp 112 Parameter System StandBy System Hibernate Enable Hibernate support Always show icon on the taskbar Prompt for password when computer goes off StandBy When I close lid When I press the power button on my computer When I press the sleep button on my computer Advanced Options Description The system goes to the standby mode after the specified period of inactivity Select the period from the combo box Turns off the computer after saving everything in memory to the hard disk after the specified period of inactivity When the system is turned on again it is restored to the same position Select the period from the combo box the computer in the system tray Select this option if you wish the user to authenticate himself herself when the computer is resumed from standby mode Selec
47. share customization appear dimmed exporting of favorites by using the Import Export Wizard F3 within browser and Windows Explorer Prevents users from saving the complete contents that Restrict using Save as are displayed on or run from a Web page including the Web page complete graphics scripts linked files and other elements It format option does not prevent users from saving the text of a Web page browser Prevents users from displaying the browser in full screen option kiosk mode without the standard toolbar Prevents users from viewing the HTML source of Web pages by clicking the Source command on the View menu Hide favorites menu ae of Favorite links Options menu option box from the Tools menu in Microsoft Internet Explorer Remove Tip of the Day Prevents users from viewing or changing the Tip of the Users menu option switching from Netscape Restrict viewing source menu option Remove Tour menu option Remove the Tour menu option Remove Send Feedback Prevents users from sending feedback to Microsoft by menu option clicking the Send Feedback command on the Help menu Restrict using Open in New Window menu option Prevents using the shortcut menu to open a link in a new browser window Prevents users from saving a program or file that Microsoft Internet Explorer has downloaded to the hard disk Restrict using save this program to disk option ZOHO Corp 253
48. specify permissions Settings Select the required options Note If you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table Folders To grant or revoke permissions for folders select the Folder tab and specify the following values Select the users and groups for whom you would like to grant or revoke permissions Select the action from the following e Append To append to the existing folder permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full permissions if you just select a deny permission to write only write permission will be removed while the user group can still modify the object Overwrite To overwrite the existing folder permissions Revoke To revoke the existing folder permissions All the permissions to the specified user group on that folder will be removed However the inherited permissions will not be removed User Group Principal Action Select the required option to specify how the permission should effect its subfolders and files Note If you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table ZOHO Corp 109 ManageEngine Desktop Central Help Documentation Registry To grant or revoke perm
49. the RAW Protocol is selected or enter the queue name if the LPR Protocol is selected The default value is 9100 This is an optional field By default the port name Port Name is IP_ lt IP_Address DNS_Name gt You can change the port name if required Browse to select a shared printer for installing the e A oe driver If the drivers are already installed in the target computers this field can be left blank ZOHO Corp 151 Port Number ManageEngine Desktop Central Help Documentation Delete an IP Printer To delete an IP Printer select the Action as Delete and specify the following values Parameter Printer Name The display name of the printer To delete all the existing IP printer connections in the computer for the specified user select this option Delete all existing IP printer connections Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the IP Printer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined IP Printer Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Configuring Shared Printer ZOHO Corp 152 Launching Applications Launching Applications Name the Configuration Define Configu
50. the All Groups link available under the General Reports category Clicking a group from the report displays the complete information of that group Recently Created Groups Provides the details of all the groups that are recently created This is determined based on the value contained in the createTimeStamp of the Active Directory To view the report click the Recently Created Groups link available under the General Reports category By default the groups created for the last one week is shown You have an option to choose a different period or to generate a report for a custom period Clicking a group from the report displays the complete information of that group Recently Modified Groups Provides the details of all the groups that are recently modified This is determined based on the value contained in the modifyTimeStamp of the Active Directory To view the report click the Recently Modified Groups link available under the General Reports category By default the groups modified in the last one week is shown You have an option to choose a different period or to generate a report for a custom period Clicking a group from the report displays the complete information of that group Groups by OU Provides the list of groups filtered by the OU it belongs to To view the report click the Groups by OU link available under the General Reports category ZOHO Corp 215 By default the groups of all the OUs in the doma
51. the configuration to be deployed This is optional when defining the targets Desktop Central provides the option to exclude the parts of the Windows network Select the Exclude Target check box to view the available options Exclude if Target Type is The target types can be excluded which are in the lower hierarchy to the target selected in the Select the target type and define field The target type can be excluded using the Browse button Click the Browse button next to the required target types under the Exclude if Target Type is field to launch Network Browser window Select the target type to be excluded for configuration deployment and click Select button This field is mandatory The target type can be any of the following varies based on the target options selected Branch The branch offices to be excluded Domain The domains to be excluded Organization Unit The OUs to be excluded Group The groups to be excluded Computer The computers to be excluded IP Address The IP Addresses to be excluded IP Range The range of IP Addresses to be excluded Custom Group The custom groups to be excluded Exclude if Operating System is The targets with specific Windows OS can be excluded for configuration deployment Select the options under the Exclude if Operating System is field which has to excluded for configuration deployment Exclude if Machine Type is The targets with specific machine type such as Notebook Tablet P
52. the service Stop Select this option to stop the service Restart Select this option to restart the service Select how the service should be started from the following options Don t Modify To preserve the client setting Manual Select this option if the service has to be manually started after the system startup Disabled Select this option to disable the service Automatic Select this option to automatically Start the service along with the system Service Name Action Service Startup Type ZOHO Corp 174 1 To add more services click Add More Service and repeat Step 2 The service gets added to the Services table 2 To modify a service from this table select the appropriate row click icon and change the required values 3 To delete a service from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Service Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Service Configuration in the defined targets The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 175 Managing Windows Local Users AN Managing Windows Local Users Name the Configuration Define Configu
53. the specific number of desktops from our online store ZOHO Corp 244 Security Policies Using Desktop Central you can define the security restrictions for the users and computers in the domain This section provides you a brief description about the various security restrictions that can be applied using the product Follow the links to learn more about the supported security policies under each category Active Desktop Desktop Control Panel Explorer Internet Explorer Network System Task Scheduler Windows Installer Start Menu and Taskbar Microsoft Management Console Computer ZOHO Corp 245 ManageEngine Desktop Central Help Documentation Security Policies Active Desktop Desktop Central supports configuring the following security policies in Active Desktop category Security Policy Remove Active Desktop This setting will remove the Active Desktop options from item from Settings menu Settings on the Start Menu Remove all desktop items Removes icons shortcuts and other default and user defined items from the desktop including Briefcase Recycle Bin My Computer and My Network Places Restrict adding any Prevents users from adding Web content to their Active desktop items Desktop Restrict deleting any desktop items Restrict editing any desktop items Restrict closing any desktop items Do not allow HTML wallpaper Restrict changing wallpaper Enable active desktop
54. the systems in the network based on the defined Scope of Management Identify Patches for Vulnerabilities e Assess the vulnerabilities in the systems periodically e Analyze what patches are missing and what are installed Download and Deploy Patches e Download the required patches from the vendor site e Deploy patches in the missing systems e Verify and validate the accuracy of patch installation ZOHO Corp 20 Generate Status Reports e Generate reports of various patch management tasks e Monitor the patching progress in the enterprise See Also Patch Management Architecture Setting Up Patch Management Module Scan Systems for Vulnerability Patch Reports ZOHO Corp 21 Scan Systems for Vulnerability Desktop Central periodically scans the systems in your Windows network to determine the vulnerable systems applications The latest status of the scan and the scan reports can be accessed by clicking the Scan Status link available under the Patch Mgmt tab The following details are shown here Computer Name The DNS name of the computer being scanned OS Name The operating system of the computer being scanned Agent Status Specifies whether the agent is installed in the system or not Agent Version Specifies the agent version Last Scan Status The status of the previous scan Last Scan Time Time at which the scan was performed Clicking this link will open the Vulnerable Systems Report for that system It
55. time he she can use it with Small set of computers then can slowly add more computers under management 6 Do I need to define configurations separately or can group them and define Configurations that are intended for the same set of targets can be grouped and defined as collections However when the targets differ you have to define them separately 7 When are the configurations applied 1 All user configurations except Custom Script configuration are applied during user logon 2 All computer configurations except Custom Script configuration are applied during system startup 3 Custom Script configuration can be applied during user logon logoff or system Startup shutdown 4 Both user and computer configurations are applied every 90 minutes through Windows Group Policies ZOHO Corp 243 8 How to access Desktop Central client or console from the remote To access the Desktop Central client from remote open a supported browser and type http lt host name gt lt port number gt in the address bar where lt host name gt refers to the name IP Address of the machine running Desktop Central lt port number gt refers to the port at which the product is started the default being 8020 9 What is Define Target Define Target is the process of identifying the users or computers for which the configuration have to be applied The targets can be all users computers belonging to a Site Domain OUs Grou
56. to the administrator to provide an end to end configuration experience In addition to the remote configuration options it also provides you with an automated patch management system that helps you to manage and apply Windows patches and hot fixes The Inventory Management module provides the hardware and software details of the devices in the network In enables you to manage the software licenses and detect any unauthorized software that are being used Remote Desktop Sharing enables you to gain access to a desktop in the network to be controlled remotely Desktop Central provides the complete history of the configurations applied to the users computers and by configuration types in the form of reports that can be used for auditing the deployed configurations In addition to the configurations reports it also provides Active Directory reports for Sites Domains Organization Units Groups Computers etc which gives you a complete visibility into the Active Directory The User Logon Reports provides an up to date user logon details like the logon time logoff time logon computer reported logon server etc It maintains the history of the logon details that can be used for auditing purposes The following sections will help you to get familiar with the product e Getting Started Provides you the details of system requirements product installation and startup e Configuring Desktop Central Helps you to customize our product t
57. view the details of the patches e Installed Patches Total count of the patches that are installed Click this link to view the details of the patches e Missing Patches Count of the patches that are missing in the system Click this link to view the details of the patches e Informational Patches Total count of informational patches Click this link to view the details of the patches e Obsolete Patches Total count of obsolete patches Click this link to view the details of the patches e Health The health of the system See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Highly Vulnerable Systems ZOHO Corp 32 Viewing Highly Vulnerable Systems m Viewing Highly Vulnerable Systems Highly Vulnerable systems are those that do not have one or more Critical Important rated patches installed To view the highly vulnerable systems in your network click the Highly Vulnerable link under the Patch Mgmt tab The following details about the highly vulnerable systems are shown here Computer Name The name of the system OS Name The operating system of the computer Total Patches Total count of the patches applicable to this system Click this link to view the details of the patches Installed Patches Total count of the patches that are installed Click this link to vie
58. will also be running Data Restore To restore the backed up data follow the steps below L Open a command prompt 2 Goto lt Install_ Dir gt DesktopCentral_ Server bin directory 3 Execute the restoreDB bat file as given below restoreDB bat lt backup file name gt The back up file name has to be the zip file from which you wish to restore the data This will restore the data from the backup file Note 1 Desktop Central should be shutdown prior to restoring the data 2 After restoration the changes made after the backup date will not be available ZOHO Corp 274 Dynamic Variables Dynamic Variables are those that are replaced dynamically by Desktop Central while applying the configurations As the name implies the value of these variables are not the same for all the users computers For example to redirect the shortcuts of the start menu that are common for all the users to the system drive you can use the dynamic variable SystemDrive This will be replaced by the corresponding system drive of that computer like C D etc while deploying the configuration The table below lists the dynamic variable supported by Desktop Central Gel Example Value of the Variable ComSpec E C WINNT system32 cmd exe Refers to the home HomePath directory as defined in J OHNSMITH UMD AD NtType cae Server Workstation es Short name of currently Windows NT installed operating system 0SVersion SC E EE Beck Window
59. will process your requirement and send you the query Built in Date Functions Date is stored in the Long format in the database You will not be able to interpret the date on seeing this long format In order to convert this to readable date format two built n functions are included e LONG _TO_DATE for displaying the date in the results e DATE TO LONG for using the date within the query LONG TO DATE This function can be used to convert the date from the long value to the date format Consider the following example You wish to retrieve software details along with the date and time at which the software was detected The query you would normally use is Select SOFTWARE_NAME DETECTED_ TIME from invsoftware SOFTWARE _ NAME DETECTED TIME Adobe Reader 1234558984892 Skype 8945934747893 In the above result you will see the Detected Time in long format which is not readable Now modifying the query as below will give you the desired output ZOHO Corp 235 Select SOFTWARE_NAME LONG _TO_DATE DETECTED_ TIME from invsoftware SOFTWARE_ NAME DETECTED TIME DATE FORMAT Adobe Reader 09 12 2009 15 35 Skype 07 13 2009 13 25 DATE TO LONG This function can be used to convert the Date format to Long value Consider the example where you wish to retrieve the details of the software detected between two specific dates You should use the query as below select from invsoftware where DETECTED_ TIME between DATE_T
60. 2000 2003 domain setup ZOHO Corp 242 Supported platforms Windows 2000 Professional Windows XP Professional Windows Vista Windows 7 Windows 2000 Server Windows 2003 Server Windows 2008 Server Virtual Servers VM Ware Supported Browsers IE 5 5 and above Netscape 7 0 and above Mozilla 1 5 and above You must install and enable J ava plugin to use the software 2 What operating systems are supported by Desktop Central Desktop Central supports the following operating systems Windows 2000 Professional Windows XP Professional Windows Vista Windows 7 Windows 2000 Server Windows 2003 Server Windows 2008 Server Virtual Servers VM Ware 3 What is the difference between Free and Professional Editions While the free edition can be used to manage up to 25 desktops free of cost the professional edition can be used to manage the number of desktops for which it is licensed for The free edition can be upgraded to professional edition at any point of time by obtaining a valid license from ManageEngine 4 Do I have to write scripts for using Desktop Central No you do not have to write scripts for using any of the pre defined configurations provided by Desktop Central J ust select the configuration specify the required inputs and deploy 5 What is Scope of Management Scope of Management is used to define what are the computers to be managed using this software When an Administrator use this software first
61. C Desktop Member Server TermServClient or Domain Controller can be excluded for configuration deployment Select the options under the Exclude if Machine Type is field which has to excluded for configuration deployment ZOHO Corp 183 Modifying a Target To modify a target in the Target List follow these steps 1 Select the button under Actions column in the desired row that has to modified 2 Change the targets as required and click the Modify Target button The target details are updated in Target List Deleting a Target To delete a row in the Target List select the button under Actions column next to target that has to removed ZOHO Corp 184 Managing Configurations and Collections Viewing the Status of Configuration Collection Modifying the Configuration Collection Suspending the Configuration Collection Resuming the Suspended Configuration Collection Clicking the View Configuration from the Quick Links will list the details of the configurations and collections that are defined using Desktop Central You can view the details of the configurations by clicking the corresponding configuration name Apart from viewing the configuration details you can perform the following actions e Modify the Configuration Collection e Suspend a Configuration Collection e Resume a suspended Configuration Collection Viewing Status of Configuration Collection To view the status of the defined configuration colle
62. Description Variable The environment variable name that has to be modified or added The value that has to be stored in the environment Value variable Click the icon to select and assign a dynamic variable to this parameter denotes mandatory fields Note 1 To add more environment variables click Add More Variables and repeat Step 2 The defined environment variable gets added to the List of Environment Variable table 2 To modify a environment variable from this table select the appropriate row click icon and change the required values 3 To delete a environment variable from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Environment Variable Configuration ZOHO Corp 133 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Environment Variable Configuration in the targets defined The configurations will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 134 Managing Files and Folders am ce managing Files and Folders Name the Configuration Define Configuration Define Target Deploy Configuration RANI The File and Folder Operation allows you to copy move rename delete files and folders in computers Desktop Central File and Folder Operation Configuration enables you to copy mov
63. Desktop Central supports configuring the following security policies in Explorer category Security Policy Removes the Folder Options item from all Windows Explorer menus and removes the Folder Options item from Control Panel As a result users cannot use the Folder Options dialog box Remove folder options menu item from the tools menu Remove Shutdown from Start menu and task l manager dialog manager Remove File menu from Removes the File menu from My Computer and Windows Explorer Explorer ele Map BEE Prevents users from using Windows Explorer or My drive and Disconnect nner Network Places to map or disconnect network drives network drive Remove Context Menu in Removes context menus which appears while right Shell folders clicking any folder in the explorer This setting allows you to remove the Active Desktop and Turn on classic shell Web view features If you enable this setting it will disable the Active Desktop and Web view This setting is designed to ensure that shell extensions can operate on a per user basis If you enable this Allow only approved setting Windows is directed to only run those shell Shell extensions extensions that have either been approved by an administrator or that will not impact other users of the machine Determines whether Windows traces shortcuts back to Do not track Shell their sources when it cannot find the target on the user s Shortcuts during roaming system Remove
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65. EEN more te Specify whether Word should be used as a default editor edit email messages Send a copy of the pictures instead of the reference to their location only for HTML format Save copies in Sent To specify whether to save copies in the sent folder or items folder not To specify whether to save the unsent messages or not Select the frequency if you are enabling this option Always check spelling To specify whether to check spelling before sending the before sending message or not Always suggest replacements for misspelled words Compose in this Message Format To specify whether to send pictures along with the mail or not Autosave unsent To specify whether to suggest replacement for misspelt words or not Ignore words in To enable or disable checking words in upper case UPPERCASE letters Ignore words with numbers Ignore original message To enable or disable checking the spelling of original in replies mails in replies To enable or disable checking words containing numbers Step 3 Define Target Using the Defining targets procedure define the targets for deploying the Outlook Configuration ZOHO Corp 105 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Outlook Configuration in the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 106 Setting P
66. O_LONG 08 01 2009 00 00 00 and DATE_TO_LONG 08 31 2009 00 00 00 The date should be specified in the following format mm dd yyyy hh mm ss Date Templates For retrieving the data between some predefined dates you can make use of the date templates The following date templates are supported Today lt from_today gt lt to_today gt Yesterday lt from_yesterday gt lt to_yesterday gt This Week lt from_thisweek gt lt to_thisweek gt Last Week lt from_lastweek gt lt to_lastweek gt This Month lt from_thismonth gt lt to_thismonth gt Last Month lt from_lastmonth gt lt to_lastmonth gt This Quarter lt from_thisquarter gt lt to_thisquarter gt Last Quarter lt from_lastquarter gt lt to_lastquarter gt ZOHO Corp 236 Making Help Desk Requests The Users of the computers that are managed using Desktop Central can submit help desk requests from the Desktop Central Icon displayed in the system tray Right clicking the Tray Icon will display the following menus L 2 3 4 Ss 6 Send Request to Help Desk to make a helps desk request Apply User Configurations to apply the configurations that are available for them Apply Computer Configurations to apply the configurations that are available for all the users of that computer Scan and Upload Patch Details to manually scan and update the server for Patch Management Scan and Upload Inventory Details to manuall
67. Power Management Step 4 Deploy the Task Confirm the password again Specify the time to perform the task You can select from the following options Daily To run the task daily Specify the time and duration to run the task Weekly To run the task on specific day s in a week Specify the time start date and days on which the task has to be run Monthly To run the task specific day every month s You need to specify starting time select a day and select a month months Once To run the task only once You need to specify the date and time At System Startup To run the task when the system is started At Logon To run the task during the user logon When Idle To run the task when the system is idle for the specified time Enabled Select this option to run the task at the specified time Run only when logged on Select this option to run the task only when the user has logged on Delete the task if it is not scheduled to run again Select this option to delete the task when it is no longer scheduled Stop Task Select this option and specify the duration after which the task will be stopped Select the required options Specify the duration the system has to be idle before starting a task Stop the task if the computer ceases to be idle Select the required options Don t start the task if the computer is running on batteries Stop the task if battery mode begins Wake the computer to run t
68. Programs button from the Add or Hide add new programs ade Remove Programs bar As a result users cannot view or pag change the attached page Hide add remove Removes the Add Remove Windows Components button Windows components from the Add or Remove Programs bar As a result users page cannot view or change the associated page information programs on the Change or Remove Programs page themes page in Control Panel Hi Removes the Screen Saver tab from Display in Control screen saver are password protected paper design of the desktop control panel If you enable this setting or do not configure it when users click Add a network printer but do not type the name of a particular printer the Add Printer Wizard displays a list of all shared printers on the network and invites users to choose a printer from among them Prevent addition of Prevents users from using familiar methods to add local printers and network printers Prevents users from deleting local and network printers Prevent deletion of If a user tries to delete a printer such as by using the printers Delete option in Printers in Control Panel a message appears explaining that a setting prevents the action Hide change or remove programs page Browse the network to find the printers The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 250 ManageEngine Desktop Central Help Documentation Security Policies Explorer
69. Task Status To View the status of the Shutdown tasks that have ben created follow the steps below L 2 3 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the computers Click the Remote Shutdown tool listed under the Windows Tools category This opens the Remote Shutdown tool Select the Schedule Shutdown tab This will list all the Shutdown tasks that have been created and scheduled Click the Task name to view the status of the computers in that task ZOHO Corp 74 Windows Configurations Desktop Central enable remote configurations that can be applied to users and computers of the Windows domain based network The following sections guides you in configuring various Windows applications security settings display settings firewall settings and so on to the Windows users and computers e User Configurations Explains the various configurations that can be deployed to users using Desktop Central and the steps to define them e Computer Configurations Explains the various configurations that can be deployed to computers using Desktop Central and the steps to define them e Configuring Collections Helps you to define a collection configurations that can be deployed simultaneously for several users or computers e Defining Targets Provides you the details of defining target computers and users for deploying the configuration e Managing Configurations and Colle
70. To view the report click the User Accounts that Never Expires link available under the General Reports category ZOHO Corp 203 User Account Status Reports ET Account Status Reports Active User Accounts Inactive User Accounts Disabled User Accounts Locked User Accounts Expired User Accounts Active User Accounts Provides the list of users who have logged on to the domain in the past 30 60 90 180 days This is determined based on the value contained in the lastLogon attribute of the Active Directory To view the report click the Active User Accounts link available under the Account Status Reports category Clicking a user from the report displays the complete information of that user Inactive User Accounts Provides the list of users who have not logged on to the domain in the past 30 60 90 180 days This is determined based on the value contained in the lastLogon attribute of the Active Directory To view the report click the Inactive User Accounts link available under the Account Status Reports category Clicking a user from the report displays the complete information of that user Disabled User Accounts Provides the list of user accounts that are disabled by the administrator This is determined based on the value contained in the userAccountControl attribute of the Active Directory To view the report click the Disabled User Accounts link available under the Account Status Reports category Clicking a user from
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72. VIE aae A Desktop Central User Guide www desktopcentral com Copynght 2010 Zoho Corp Table Of Contents INTRODUC HON WE 6 USER GUIDE saranin E see eentaeecsccececcescueeasecsis 8 S AEE S a E E E S A OE E E esep eae 8 Installing MSI based Applications for Users cccccccccceseeeceeeceeeeeeeeeeaaeeeeeesaeaeeeeeesaaeeeeeessageeeeeeas 9 Installing EXE based Applications for Users cccccccccseeeeeceeeeeeeeeeeeaeeeeeeeeeeeeeeeeesseaaeeeeessaeeeesaas 10 Installing MSI based Applications for Computers 11 Installing EXE based Applications for Computers 12 Uninstalling MSl based Applications for Users 13 Uninstalling EXE based Applications for USerS nnnn00annnnneannnnonennnnnssnnnnnnsnnnrosrnnnrnssnnrrensnnreeenne 14 Uninstalling MSI based Applications for Computers 15 Uninstalling EXE based Applications for Computers 16 FGM INC CNN Cl EEN 17 Patch Management Architecture E 18 Patch Management Life Cycle 20 Scan Systems for Vulnerability 00 ceeccccccccccsssseeeeeeeeeeeeeeeeseeeeeeesseeeaeeceeeeseeeaseeeeeeeeeseeeaseeeeeeeeeseaas 22 installing Missing FUG ING EE 23 I NGL WIC WS e E A E E E E 24 Viewing Applicable Patches E 25 Viewing Latest ter 27 Viewing Missing Patches A 28 Viewing Installed Patches ccccsssccccccssseccecceeeeceeeceaecececeeueeeeeseeaeeeeseaueeeeseeauececesaaaeeeessaaeeeeeeessaeneeesenas 29 Viewing Supported Hatches enn 30 Viewing ed Ve EE 31 NTS COIN EE E
73. a Dreamweaver Macromedia Flash Microsoft Office Microsoft SQL Server Microsoft Visual Studio eo a To view the report select the Inventory tab and choose the Software Product Keys link available under Software Reports category by hovering the mouse over the Inventory Reports ZOHO Corp 50 Software License Compliance Reports e Software License Compliance Reports e Software License Compliance Report e Software Licenses to be Renewed Software License Compliance Report Provides the details of the commercial software with their software license compliance status The software license compliance status is determined based on the input provided in the Manage Software Licenses To view the report select the Inventory tab and choose the License Compliance Report link available under License Reports category by hovering the mouse over the Inventory Reports Software Licenses to be Renewed Provides the list of software whose licenses have to be renewed shortly You can choose the time period from the combo box You can also view the software licenses that has already expired by selecting the appropriate option Based on the Software Metering and the usage statistics you can decide whether to renew the licenses or not To view the report select the Inventory tab and choose the Licenses to be Renewed link available under License Reports category by hovering the mouse over the Inventory Reports ZOHO Corp 51 Windows To
74. actions performed in the remote computer To lock the users keyboard and mouse To unlock the users keyboard and mouse E Passes the control to you so that you can access it Passes the control back to the user ZOHO Corp 63 ManageEngine Desktop Central Help Documentation Toolbar Icon Action L Zooms out Ge Resets the view to its original size Resets the view size to fit to the screen Shows the remote desktop in full screen mode Some of the known issues and limitation with respect to Remote Desktop Sharing has been listed here Auditing Remote Access Details Whenever a user establishes a remote connection using Desktop Central all the events performed on the remote computer are logged Clicking the Es icon available beside the computer name will list all the remote access made to that computer with the details of the user and the start end time ZOHO Corp 64 Troubleshooting Tips EF oubleshooting Tips was able to connect to a desktop from remote but nothing is visible am getting an Access Denied error when I try to connect to a remote desktop On connecting to a remote desktop The specified service does not exist as an installed service error is shown 4 When I select a desktop from the list the status is always shown as not available though the system Is up 5 am getting an The system cannot find the file specified error when I try to connect to a remote desktop
75. add a shared printer select the Action as Add and specify the following values Parameter Description Browse and select the path of the shared printer j x Shared Printer Path location in the network Select this check box if you want to make this Set as default printer as the default printer for the user By default this option is cleared denotes mandatory field ZOHO Corp 123 ManageEngine Desktop Central Help Documentation Delete a Shared Printer To delete a shared printer select the Action as Delete and specify the following values Shared Printer Path Browse and select the path of the shared printer location in the network Delete all existing Select this check box if you want to delete all network shared printer the existing shared printer connections By connections default this option is disabled denotes mandatory field Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Shared Printer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Shared Printer Configuration in the defined targets The printer configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 124 Managing Shortcuts L Zi 3 4 Managing Shortcuts Name the Configuration Define Configuration Define Target Deploy Configuration The sh
76. ain controller Clicking a site from the report provides more details such as the number of computers in each subnet creation time modified time and so on To view the report Click the Active Directory Sites link available under the General Reports category Active Directory Domains Active Directory Domain Report provides the complete information of domain with the fully qualified Domain name creation time modified time location and its members To view the report Click the Active Directory Domains link available under the General Reports category Active Directory Printers Active Directory Printer Report provides the list of printers with their attributes such as name host server name model of printer physical location and share name Clicking the printer from the report gives details such as Domain name Active Directory URL Model Physical location Share name Modified time Creation time Printer Hosted Server name Driver name and Port name To view the report Click the Active Directory Printers link available under the General Reports category Group Policy Creator Owners Provides the members of Group Policy Creator Owners GPCO group The members of this group can modify group policy for the domain To view the report click the Group Policy Creator Owners link available under the General Reports category ZOHO Corp 224 Container Based Reports La Container Based Reports Users In Users Contai
77. also provides a graphical representation of the scanned systems You can initiate the scan for any specific system by selecting the system and clicking the Scan Now button or can initiate the scan for all the systems by clicking the Scan All button To reschedule the scan refer to the Configure Patch Scan Mode and Scan Interval See Also Patch Management Architecture Patch Management Life Cycle Setting Up Patch Management Module Patch Reports ZOHO Corp 22 Installing Missing Patches After identifying the missing patches in your network the next step is to install the patches to fix the vulnerability You can install the patches using Desktop Central by any of the following ways From the Applicable and Missing Patches Views e By clicking the icon from the action column of the patches e By selecting the patches and clicking the Install Patches button Both the above options will open the Installing Patches Configuration with the selected patches added You can then select the targets and deploy the patches From the Latest and All Supported Patches Views By selecting the patches and clicking the Install Patches button opens the Installing Patches Configuration with the selected patches added You can then select the targets and deploy the patches From the All Managed Vulnerable and Highly Vulnerable Systems Views 1 Click the Missing Patches link to view the missing patches of that system 2 Select the patches and cl
78. alues Select the users and groups for whom you User Group Principal Sek would like to grant or revoke permissions Select the action from the following e Append To append to the existing registry permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full permissions if you just select a deny permission to write only write permission will be removed while Action the user group can still modify the object Overwrite To overwrite the existing registry permissions Revoke To revoke the existing registry permissions All the permissions to the specified user group on that registry key will be removed However the inherited permissions will not be removed Hive Select the registry hive from the given options Specify the key within that hive for which you Key Ser need to set the permissions Select the required options to specify how the Inheritance Se permission should effect its subkeys Settings Select the required options Note If you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table To modify a permission from the List of Permission Actions table select the appropriate row and click icon and change the required values To delete a permission from the List of Permission Actions table select the appropriate row and click
79. amp EXE Packages F CX Installing Software MSI amp EXE Packages 1 Name the Configuration 2 Define Configuration 3 Define Target 4 Deploy Configuration The Software Installation configuration helps you to install MSI and EXE packages remotely to several computers of the Windows network from a central location Step 1 Name the Configuration Provide a name and description for the Software Installation Configuration Step 2 Define Configuration You have an option to install either an EXE or an MSI package e Install MSI Package e Install EXE Package Install MSI Package Select the Installer type as MSI and specify the following values Description This will list all the MSI packages that are available in the MSI Package Name Software Repository Select the MSI that has to be installed Run As The user as whom the MSI has to be installed Password for the user as whom the MSI has to be installed Confirm Password Confirm the password To specify how the installation should happen Select any of the following options e Install Completely Selecting this option will install the application automatically during next GPO update or user logon or system startup e Assign Selecting this option will create all the necessary shortcuts and registry entries The application will be installed only when the user tries to open the application or during system Startup whichever is earlier e Remove Selecting this option
80. application in the same location Specify the following Description Browse and select the application that has to be launched The applications that are available in the local Application Name machine from where the application has to be launched can also be specified Click the 1 icon to select and assign a dynamic variable to this parameter Specify the arguments for the application if any Click Arguments the icon to select and assign a dynamic variable to this parameter Note 1 To launch more applications click Add More Application and repeat Step 2 The added application gets added to the Launch Application table To modify an application from this table select the appropriate row click icon and change the required values To delete an application from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Launch Application Configuration ZOHO Corp 99 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Launch Application Configuration in the targets defined The applications configured will be launched during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 100 Displaying Message Box Displaying Message Box Name the Configuration Define Configuration Define Target Deploy Configuration ZS GOU Mrt For
81. atch e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information e Affected Systems Refers to the total count of the systems that require this patch to be installed This also includes the systems where the patch has already been installed e Installed Systems Refers to the count of the systems where the patch has been installed To install multiple patches select the patches and click Install Patches which will open the Patch Configuration from where you can select the targets and deploy See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 29 Viewing Supported Patches B Viewing Supported Patches The All Supported Patches view provides the details of all the patches released by Microsoft Corporation that are supported by Desktop Central To view the supported patches click the All Supported Patches link under the Patch Mgmt tab You can filter the view based on the application and service pack by selecting the appropriate product and service pack The following details are shown e Patch ID A unique reference ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availab
82. ath Setting Path Name the Configuration Define Configuration Define Target Deploy Configuration oS For the users in the network the paths which are configured and stored in the Path variable in the Environment Variables window invoked by Right click the My Computer icon choose Properties gt Advanced tab click the Environment Variables button The search paths including local paths network paths or UNC Universal Naming Conventions Using the Path Configuration the path entries are added in the Environment Variables window for the users in the network Step 1 Name the Configuration Provide a name and description for the Path configuration Step 2 Define Configuration Specify the path to be added to the environment variables Multiple paths can be specified separated by a semi colon Click the icon to select and assign a dynamic variable to the Path variable Step 3 Define Target Using the Defining targets procedure define the targets for deploying the Path Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Path Configuration in the defined targets The configurations will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 107 Managing Permissions e e Managing Permissions Name the Configuration Define Configuration Define Target Deploy Configuration RANI The Permis
83. ation Define Target Deploy Configuration EE The Drive Mapping configuration enables you to map a remote network resource to the user machines The mapped resource can then be accessed from the local machine using the drive name Step 1 Name the Configuration Provide a name and description for the Drive Mapping configuration Step 2 Define Configuration The table given below list the parameters that have to be specified for mapping a network drive Description The drive letter that has to be mapped with the resource The shared resource in the network that has to be Resource to be Shared mapped Hide from Windows To specify whether the mapping has to be hidden in the Explorer Windows Explorer Select this option if you want to hide The label name for the mapped drive that has to Drive Label displayed in Windows Explorer Disconnect all existing SO DE E WE E Gr SE whether to disconnect all the existing mappings mapping new Note 1 To map more network drives click Add More Drives and repeat Step 2 The mapped drive gets added to the List of Drives to be Mapped table 2 To modify a mapping from this table select the appropriate row click icon and change the required values 3 To delete a mapping from this table select the appropriate row and click icon ZOHO Corp 82 Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Drive Mappin
84. bnet and use the Set Subnet Address button to update the Subnet Address of multiple computers Step 3 Define Scheduler 1 Once To run the task only once You need to specify the date and time 2 Daily To run the task daily Specify the time and duration to run the task 3 Weekly To run the task on specific day s in a week Specify the time start date and days on which the task has to be run 4 Monthly To run the task specific day every month s You need to specify starting time select a day and select a month months Step 4 Deploy Task Click the Submit button to deploy this task The tasks will be run at the scheduled time and interval The status of the tasks and its execution history can be verified from the Task Details page Viewing and Modifying Wake on LAN Tasks To view the Wake on LAN tasks that have been created follow the steps below L 2 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the computers Click the Wake on LAN tool listed under the Windows Tools category to open the task details page This lists all the tasks that are already created and scheduled To modify a task 1 Click the icon from the Actions column of the corresponding task 2 This opens the Modify task page You can add remove computers change the task options and the scheduled time as required 3 Click Submit to effect the changes To Delete a task click the icon
85. button to deploy the defined User Management Configuration in the targets defined The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 179 Configuring Collections 1 Define Collection 2 Define Target 3 Save or Deploy Collection A collection of Configurations can be deployed in the target client workstation using Desktop Central The advantages of Collection are e The targets are defined once for multiple Configuration e When the configuration is deployed it saves time to apply the configuration since collection of configuration is applied in each workstation Step 1 Define Collection 1 Click Add Collection link from the Quick Links 2 Select the collection type as User Collection or Computer Collection This opens the Add Collection Wizard 3 Provide a name and description for the collection 4 Choose the configurations that have to added to this collection and click Next The configurations are specific to the collection type you have selected above 5 Define the chosen configurations Refer to User Configurations and Computer Configurations sections for details about the configurations Step 2 Define Target Select the targets for which the configurations have to be applied Refer to the Defining Targets topic for more details Step 3 Save or Deploy Collection After defining the configurations and targets click Finish to depl
86. by the administrator even if the prompt is disabled 3 Select the option Log the reason for remote connection to make the users specify the reason for establishing connection to a remote computer 4 By default the Remote Connection uses a secured communication at port 8443 If you wish to change the port specify the port number that has to be used in the port field If you wish not to use a secured communication clear the Use Secure Connection check box and specify the port number to be used The port number that is specified here should be opened in the firewall of the computer where Desktop Central Server is installed 5 Select Enable Prompt option and specify the time to wait for user confirmation and the message to be displayed in the users desktop If the user do not confirm or decline within this time the connection will not be established ZOHO Corp 62 Connecting to Remote Desktop EF connecting to Remote Desktop To connect to a remote desktop follow the steps below 1 Login to the Desktop Central client from an Internet Explorer or Firefox Flock browsers Ensure that the ActiveX Controls are enabled in the Internet Explorer or added Exceptions for installing Desktop Central Add on in Firefox Flock browsers 2 Click the Tools gt Remote Control This opens the Remote Control screen with the list of desktops available under the defined SoM 3 You can also view the desktops that have the Desktop Central Agent in
87. by using the up and down arrow icons Click on Run amp Save button to save the report permanently or Click Run Report if just a temporary report is needed Note If you choose the Run Report option you can edit the report and later on save the same Likewise if you intend to make any changes to a saved report you can make use of the Edit option in the Custom Report Page You have an option to save this report as PDF and CSV formats ZOHO Corp 234 Custom Query Report Desktop Central provides the following types of reports e Canned reports on various modules like Patch Management Asset Management Active Directory and so on e Wizard based Custom Reports to retrieve any specific information In addition to the above report types it also provides an ability to retrieve the required information from the database using the Query Report This might be useful in cases where you are not able to get the required information from the Canned or the Custom Reports The Query Report can be created using the New Query Report button available under Reports tab gt Custom Report You may have to provide the SQL Query and create the report The report can be saved for future reference and or exported to CSV format for further processing From where can I get the Query Contact desktopcentral Support manageengine com with the details of your requirement Alternatively you can also submit your request online Our support team
88. cally from the Internet when you view certain pages They are temporarily stored in the Downloaded Program Files folder on your hard disk e Remove internet cache files The Temporary Internet Files folder contains Web pages that are stored on your hard disk for quick viewing Your personalized settings for Web pages are left intact e Remove Office setup files Installation files used by office If these files are removed from your computer you may be prompted for Original installation media or source during Reinstall Repair or ZOHO Corp 54 Patch operation It is recommended that you not remove these files unless you always have ready access to your installation media e Remove offline files Temporary files are local copies of network files that you specifically made available offline so that you can use them when you are disconnected from the network e Remove old check disk files When Chkdsk checks your disk for errors it might save lost file fragments as files in your disk s root folder These files are unnecessary and can be removed e Empty recycle bin The Recycle Bin contains files you have deleted from your computer These files are not permanently removed until you empty the Recycle Bin e Remove Temporary files Programs sometimes store temporary information in a Temp folder Before a program quits it usually deletes this information You can safely delete temporary files that have not been modified in over a week
89. cense compliance and software metering e Hardware Inventory Reports e Software Inventory Reports e Software Compliance Reports ZOHO Corp 46 Hardware Inventory Reports dg Computers by OS Hardware Inventory Reports Computers by OS Computers by Manufacturer Computers by Memory Computers by Age Computers by Device Type Computer by Disk Usage Provides the details of the computers by their operating system A graphical representation of the computers summary is also provided Clicking a specific computer from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computers by OS link available under Hardware Reports category by hovering the mouse over the Inventory Reports Computers by Manufacturer Provides the details of the computers by their manufacturer A graphical representation of the computers summary is also provided Clicking a specific computer from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computers by Manufacturer l
90. cific user select this option Shared Printer for Driver Installation Delete an IP Printer To delete an IP Printer select the Action as Delete and specify the following values The display name of the printer To delete all the existing IP printer connections in the computer for the specified user select this option Delete all existing IP printer connections Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the IP Printer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined IP Printer Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Configuring Shared Printer ZOHO Corp 98 Launching Applications Launching Applications Name the Configuration Define Configuration Define Target Deploy Configuration EE Launch Application configuration enables you to launch an application during user logon Step 1 Name the Configuration Provide a name and description for the Launch Application configuration Step 2 Define Configuration Select whether the application has to be launched from the local computer or from the network share If you select the Local option all the selected target computers should have the
91. ck the icon to select and assign a dynamic variable to this parameter Note If you wish to create more shortcuts click Add Shortcut button and repeat step 2 The defined shortcut gets added to the Shortcut table Delete a Shortcut To delete a shortcut select the Action as Delete Shortcut and specify the following values Parameter Specify the name of the shortcut Click the Shortcut Name 1 icon to select and assign a dynamic variable to this parameter Select the location from where the shortcuts needs to be deleted The shortcut location can be any of the following All Users Desktop Refers to the desktop common for all the users All Users Start Menu Refers to the Shortcut Location start menu common for all users All Users Programs Group Refers to the Start gt Programs group common for all the users All Users Startup Group Refers to the Start gt Programs gt Startup group common for all the users Note If you wish to delete more shortcuts click Add More Shortcut button and repeat step 2 The defined shortcut gets added to the Shortcut table ZOHO Corp 172 To modify a shortcut from the Shortcut table select the appropriate row and click icon and change the required values To delete a shortcut from the Shortcut table select the appropriate row and click Icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Shortcut Configurati
92. configuration as draft click Save as Draft ZOHO Corp 155 Displaying Message Box Pal Displaying Message Box Name the Configuration Define Configuration Define Target Deploy Configuration et For the computers in the network the pop up messages with the warning or error can be displayed during the system startup If the system is already running while deploying this configuration the message will be displayed during the system restart Step 1 Name the Configuration Provide a name and description for the Message Boxes Configuration Step 2 Define Configuration You have an option to create a new message box or delete the existing message box Select the required option and specify the following Message Type The message type as Information Warning or Error Window Title The title of the message box The message that has to be displayed Timeout in Seconds The duration in seconds for the message display Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Message Boxes Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Message Boxes Configuration in the targets defined The message will be displayed during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Displaying Legal Notic
93. corresponding GPO is also deleted This error is shown when the GPO could not be deleted 1105 Group Policy Object GPO linking failed When a configuration defined a GPO will be created and linked with the targets specified This error is shown when the linking fails 1106 Group Policy Object GPO unlinking failed When an already defined configuration is suspended respective GPO will be unlinked from the targets This error is shown when the unlinking fails 1107 WMI query failed Desktop Central fetches the computer details through WMI The WMI query may fail in the following cases 1 Authentication failure 2 When the machine is shutdown 3 When the RPC server is not running 1108 Active Directory error occurred Pertains to the Active Directory related error Please create a support file by clicking the Support File link available under the Support tab and send it to Support desktopcentral com Our support team will be able to assist you on this ZOHO Corp 240 1109 Unable to Extract Information from the given Msi Package The possible reason for this error could be that the MSI package Is corrupted 1110 Access is Denied The Active Directory credentials are taken while you define the scope of management This credential is stored in Desktop Central which will be used for deploying configurations When this credential becomes invalid or if it does not have necessary privileges this error is shown One
94. ct a domain from the list 2 You can deploy the configuration to any of the following L 2 Site to deploy the configuration to all the users computers of that site Domain to deploy the configuration to all the users computers of that domain Organizational Unit to deploy the configuration to all the users computers of that OU Group to deploy the configuration to all the users computers of that Group User Computer to deploy the configuration to the specified users computers IP Addresses to deploy the configuration to the specified IP Addresses You can also specify a range of IP Addresses to deploy a configuration by selecting the IP Range option and specifying the starting and ending IP This option is available only for the computer configurations Custom Group to deploy the configuration to all the users computers of the selected Custom Group ZOHO Corp 181 3 After adding the target computers you can specify the filtering criteria to exclude certain types of users computers from applying the configuration Specify the criteria aS required 4 Click Add More Targets and repeat steps 1 to 3 for adding more targets Note If you wish to deploy the configuration for users computers in different domains use the Add More Targets button to add targets from multiple domains Selecting Targets from a Workgroup To add target computers and users from a workgroup follow the steps below 1 Select a workgroup
95. ction follow the steps given below 1 Click View Configuration from the Quick Links This opens the All Configurations page 2 All the configurations and collections that are defined are listed here The status column provides the current status of the configuration collection The table given below lists the various states of the configuration collection and its description Status L Description _ Z OZO S A Draft Represents the configurations collections that are saved as draft Ready To Represents the configurations collections that are ready for Execute execution This will be the initial state of the deployed configurations collections S in Progress Represents that the configuration is applied on one or more targets Will continue to remain in this state until the configurations are applied to all the defined targets Represents that the configuration collection has been suspended applied to all the defined targets 3 To view the status of the configurations on individual targets click the configuration name ZOHO Corp 185 Modifying the Configuration Collection To modify a configuration collection follow the steps given below 1 2 3 4 Click View Configuration from the Quick Links This opens the All Configurations page All the configurations and collections that are defined are listed here Click the icon from the Actions column of the corresponding configuration collection Change the
96. ctions Helps you to manage the defined configurations such as viewing the status of the defined configurations or collections suspending the deployment resuming the suspended deployments and so on e Viewing Configuration Reports Detailed report on the defined and deployed configurations using Desktop Central along with its status e Viewing System Uptime Reports Provides the details of uptime and downtime of computers in the specified period How the Configurations gets Applied Whenever a configuration is deployed using Desktop Central it will be made available to the Desktop Central agents to apply the configurations in the client computers The Desktop Central Agents residing at the client computers will pull the configuration details from the Server and process them The Desktop Central agents will contact the Server at the following intervals to pull the details 1 For user specific configurations during user logon and every 90 minutes thereafter till the user logs out of the domain 2 For computer specific configurations during system startup and every 90 minutes thereafter till the system is shutdown ZOHO Corp 75 User Configurations K AP user Configurations This section details the configurations that can be applied to the users of the Windows Domain These configurations are applied to the users during user logon or logoff Note Ensure that you have defined the scope of management before defining the co
97. cut and specify the following values Parameter Overwrite Shortcut Name Target Application Arguments Shortcut Location Description To modify the existing shortcut select this option Specify the name of the shortcut Browse and Select the target application from the network for which a shortcut has to be created The target application can also be in the local machine where the configuration is being deployed If the application requires any arguments specify the arguments Leave it blank if it does not require any arguments Select the location to create the shortcut The shortcut location can be any of the following e All Users Desktop Refers to the desktop common for all the users ZOHO Corp 171 All Users Start Menu Refers to the start menu common for all users e All Users Programs Group Refers to the Start gt Programs group common for all the users e All Users Startup Group Refers to the Start gt Programs gt Startup group common for all the users Some applications may have some references to additional files during Start In Folder execution In such cases browse and select the location from where the application has to be started Shortcut Comments Specify the comments for this shortcut Icon File Browse and select the icon for the shortcut Select how the application has be started Normal Maximized or Minimized Run Window Cli
98. d page Hide Remote D Removes remote administration page Administration page Hide User Profiles page Removes user profiles pages Hide Device Manager Removes device manager page page A PRS Prevents hardware profile page form being accessed Don t display the Suppresses the welcome screen This setting hides the getting started welcome screen that is displayed on Windows 2000 welcome screen at Professional and Windows XP Professional each time the logon user logs on Directs the system to search Active Directory for missing Component Object Model components that a program requires Prevent access to Disables the Windows registry editors Regedit exe and registry accessing tools Regedit exe Windows 2000 displays the instructions in logon scripts written for Windows NT 4 0 and earlier in a command Run legacy logon window as they run although it does not display logon scripts hidden scripts written for Windows 2000 If you enable this Prevents users from changing the password Download missing COM components setting Windows 2000 does not display logon scripts written for Windows NT 4 0 and earlier If the setting is enabled the system displays each Run logoff scripts on in the Ff scri he visible Instruction In tne logo script as it runs The Instructions appear in a command window Run logon scripts If the setting is enabled Windows Explorer does not start synchronously until the logon scripts
99. d remote office is a domain 2 Remote Office to deploy the configuration to all the users computers of that remote office 3 Organizational Unit to deploy the configuration to all the users computers of that OU This option is only available if the selected remote office is a domain 4 Group to deploy the configuration to all the users computers of that Group This option is only available if the selected remote office is a domain 5 User Computer to deploy the configuration to the specified users computers 6 IP Addresses to deploy the configuration to the specified IP Addresses You can also specify a range of IP Addresses to deploy a configuration by ZOHO Corp 182 selecting the IP Range option and specifying the starting and ending IP This option is available only for the computer configurations 7 Custom Group to deploy the configuration to all the users computers of the selected Custom Group 3 After adding the target computers you can specify the filtering criteria to exclude certain types of users computers from applying the configuration Specify the criteria aS required 4 Click Add More Targets and repeat steps 1 to 3 for adding more targets Note If you wish to deploy the configuration for users computers in different remote offices use the Add More Targets button to add targets from multiple domains Filter the selected target You can exclude certain parts of the network which does not require
100. d tasks This setting removes the Browse button from the Schedule Task Wizard and from the Task tab of the Prohibit browse properties dialog box for a task Also users cannot edit the Run box or the Start in box that determine the program and path for a task Hide property pages The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 260 Security Policies Windows Installer Desktop Central supports configuring the following security policies in Windows Installer category Security Policy Description This setting extends elevated privileges to all programs These privileges are usually reserved for programs that have been assigned to the user offered on the desktop assigned to the computer installed automatically or made available in Add or Remove Programs in Control Panel This setting lets users install programs that require access to directories that the user might not have permission to view or change including directories on highly restricted computers Always install with elevated privileges This setting prevents Windows Installer from recording the original state of the system and sequence of changes Prohibit rollback it makes during installation It also prevents Windows Installer from retaining files it intends to delete later As a result Windows Installer cannot restore the computer to its original state if the installation does not complete Disable media source for Pr
101. dard user profile directories to a different location in the network So when the user login from a different machine in the same domain he she will have access to his her profiles Step 1 Name the Configuration Provide a name and description for the Folder Redirection configuration Step 2 Define Configuration You can perform the following actions e Redirect the folders and copy the existing contents This redirects the user specific folders from the local machine to a network share and copy the existing contents to the new location You also have an option to exclude specific folders from being copied e Redirect the folders without copying the contents This redirects the user specific folders from the local machine to a network share without copying the existing contents e Restore to default Will restore the settings to default All folders will be pointed to the local machine Select the required options and specify the values for the following fields that require change in settings For each of the fields in the following table click the Browse button next to the corresponding field to launch Network Browser window Select the folder location and click OK button If this field is left blank the corresponding folder settings is left unchanged The following table provides a brief description about the user specific folders that can be redirected using Desktop Central User specific Folder Description Start Menu Conta
102. e select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Permission Management Configuration ZOHO Corp 110 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Permission Management Configuration in the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 111 Configuring Power Options A configuring Power Options Name the Configuration Define Configuration Define Target Deploy Configuration SPRIE The Power Management Configuration enables you to adjust your power settings to save energy You can add modify and delete power schemes for users from a central point Step 1 Name the Configuration Provide a name and description for the Power Management Configuration Step 2 Define Configuration You can perform the following actions e Create Modify a Power Scheme e Delete a Power Scheme Create Modify a Power Scheme To create a new scheme select the Create Scheme tab of the Power Management Configuration Select the Modify Scheme tab to modify an existing scheme Specify the following values Parameter The name of the power scheme that has to be created modified If you are modifying a default scheme select the Default Scheme option and select the scheme Select this option to overwrite the
103. e specified number of days This is configurable from the Report Settings To view the report select the Reports tab click the User Logon Reports from the left pane and click the User Logon History by Domain Controllers link available under the History Reports category ZOHO Corp 199 Active Directory Reports Desktop Central gives you an insight into the Active Directory by providing reports on various Active Directory components The reports can be accessed by selecting the Reports tab from the client window The following reports about the Active Directory are shown Active Directory User Reports Active Directory Computer Reports Active Directory Group Reports Active Directory Organization Unit Reports Active Directory Domain Reports Active Directory GPO Reports More granular reports are provided for each of the above components Active Directory Report Features Ability to generate reports for custom inputs for granularity Customizable columns in all the reports Columnar sorting of reports Export reports in PDF and CSV formats Ability to synchronize report data with Active Directory at regular intervals ZOHO Corp 200 Active Directory User Report CB active Directory User Report To access the User Reports follow the steps below 1 Click the Reports tab to invoke the Reports page The User Reports is selected by default 2 Select the required link to view the reports Follow the links to lear
104. e Defining Targets procedure define the targets for deploying the Secure USB Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Secure USB Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 120 Configuring Security Policies Configuring Security Policies 1 Name the Configuration 2 Define Configuration 3 Define Target 4 Deploy Configuration Security policies determine the various security restrictions that can be imposed on the users in a network The security settings for Active Desktop Computer Control Panel Explorer Internet Explorer Network and System categories can be defined using Security Policies Configuration Step 1 Name the Configuration Provide a name and description for the Security Policies Configuration Step 2 Define Configuration Specify the following values Parameter The specific policy area in which the security policy will be applied Select the desired category from left This displays the relevant security polices For details on the each category refer to Windows Help documentation For details on the each policy in the Select the Policy list refer to Security Policies topic Choose Policy Category To enable disable or to leave it unconfigured select the Policy Value appropriate option To modify a secu
105. e Desktop Central Help Documentation request should not be routed through the proxy server for local addresses e Dont Bypass proxy server Select this option if the request should be routed through the proxy server even for local addresses e Preserve Client Settings To preserve the settings of the client untouched The list of addresses that begins with the text specified in this field will not use the Proxy Server You can specify Do not use proxy server multiple values as semi colon separated for addresses beginning Example adventnet com desktopcentral com with This field is enabled only when Bypass Proxy server option is selected required only if Use Proxy Server option is selected Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Internet Explorer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Internet Explorer Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 96 Configuring IP Printer eh 2 Configuring IP Printer Name the Configuration Define Configuration Define Target Deploy Configuration eo a The IP Printer Configuration is for adding or deleting the IP Printer connection in the user computers For configuring a shared printer in the computer for specific users re
106. e Files and Folders Copy Files and Folder To copy files and folders select the Copy tab and specify the following values Select the Action from any of the following Copy a File To copy a file from one location to another Copy a File to a Folder To copy a file Select Action Type from one location to a specified folder Copy Multiple Files To copy multiple files to a specified folder Copy a Folder To copy a folder from one location to another Specify the file that has to be copied The file Source File can either be in a shared location or in the specified location in the client machines Destination File Sa the destination location with the file ZOHO Corp 86 ManageEngine Desktop Central Help Documentation Parameter Description Specify the destination folder to copy the files folders Select this option if you wish to copy the files even if it has only read only permissions Destination Folder Include Read Only Files Include System Files Select this option if you wish to copy the system files TEE EE EB Select this option if you wish to copy the hidden files Overwrite Existing Files SC this option to overwrite the existing Create Destination Select this option to create the destination Directory if doesn t Exist directory if it does not exist Select this option if you wish to copy sub Wee wee Gel folders or the files within the sub folders While copying multiple files or folders spec
107. e delete files for several computers from central location Step 1 Name the Configuration Provide a name and description for the File and Folder Operation configuration Step 2 Define Configuration You can perform the following actions e Copy Files and Folders e Rename Move Files and Folders e Delete Files and Folders Copy Files and Folder To copy files and folders select the Copy tab and specify the following values Select the Action from any of the following Copy a File To copy a file from one location to another Copy a File to a Folder To copy a file Select Action Type from one location to a specified folder Copy Multiple Files To copy multiple files to a specified folder Copy a Folder To copy a folder from one location to another Specify the file that has to be copied The file Source File can either be in a shared location or in the specified location in the client machines Destination File Specify the destination location with the file name Destination Folder Specify the destination folder to copy the files folders ZOHO Corp 135 ManageEngine Desktop Central Help Documentation Parameter Description Select this option if you wish to copy the files even if it has only read only permissions Select this option if you wish to copy the system files Include Read Only Files Include System Files include Hidden Files Select this option if you wish to copy the hidden files Over
108. e desktop icon on desktop and from the Quick Launch bar on the taskbar Prevents users from manipulating desktop toolbars If you enable this setting users cannot add or remove toolbars from the desktop Also users cannot drag toolbars on to or off of docked toolbars Prohibit adjusting Prevents users from adjusting the length of desktop toolbars Also users cannot reposition items or toolbars desktop toolbar on docked toolbars Don t save settings at Prevents users from saving certain changes to the exit desktop Prevent adding dragging dropping and closing the taskbar tool The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 248 ManageEngine Desktop Central Help Documentation Security Policies Control Panel Desktop Central supports configuring the following security policies in Control Panel category Security Policy Hide Accessibility Options Prevents access to the accessibility applet in control Applet panel Hide Add Remove Prevents access to the Add Remove Hardware Applet in Hardware Applet control panel Hide Add Remove Programs Applet Removes Add Remove Programs Applet in control panel Hide Client Services for Netware supporting client service applet will be removed Network Applet from control panel Hide Data Sources Removes open data base connection applet from control ODBC Applet panel Hide Date Time Applet Removes date time applet in control panel Hide Desk
109. e environment variables click Add More Variable and repeat Step 2 The defined environment variable gets added to the List of Environment Variable table 2 To modify a environment variable from this table select the appropriate row click icon and change the required values 3 To delete a environment variable from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Environment Variable Configuration ZOHO Corp 84 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Environment Variable Configuration in the targets defined The configurations will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 85 Managing Files and Folders m managing Files and Folders Name the Configuration Define Configuration Define Target Deploy Configuration RANI The File and Folder Operation allows you to copy move rename delete files and folders of the users Desktop Central File and Folder Operation Configuration enables you to copy move delete files for several users from central location Step 1 Name the Configuration Provide a name and description for the File and Folder Operation configuration Step 2 Define Configuration You can perform the following actions e Copy Files and Folders e Rename Move Files and Folders e Delet
110. e of the Active Directory To view the report click the User Accounts Password that cannot be Changed link available under the Password Based Reports category Clicking a user from the report displays the complete information of that user ZOHO Corp 206 Privileged User Accounts LB Privileged User Accounts e Domain Admin User Accounts e User Accounts with Dial in Permissions Domain Admin User Accounts Provides the list of users who have domain administrative privileges To view the report click the Domain Admin User Accounts link available under the Accounts with Privileged User Accounts category User Accounts with Dial in Permissions Provides the list of users who have dial in permissions to access the domain This is determined based on the value contained in the msNPAllowDialinattribute of the Active Directory To view the report click the User Accounts with Dial in Permissions link available under the Privileged User Accounts category ZOHO Corp 207 Logon Based User Reports CB Logon Based User Reports e Unused User Accounts e Recently Logged On User Accounts e Last Logon Failed User Accounts Unused User Accounts Provides the list of users who have not logged on to the domain since creation of the account This is determined based on the value contained in the lastLogon of the Active Directory To view the report click the Unused User Accounts link available under the Logon Based Reports category
111. e row and click icon and change the required values To delete a task from the Task table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Scheduler Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Scheduler Configuration in the defined targets The scheduler configuration will take effect during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 168 Configuring Security Policies cd Configuring Security Policies Name the Configuration Define Configuration Define Target Deploy Configuration oT For the computers in the network the Security Policies are security settings to specify the security and restrictions The security settings for preventing users to change file type association can be defined using Security Policies Configuration Step 1 Name the Configuration Provide a name and description for the Security Policies Configuration Step 2 Define Configuration Specify the following values Parameter The specific policy area in which the security policy will be applied Select the desired category from left This displays the relevant security polices For details on the each category refer to Windows Help documentation
112. e tabular format include e Patch ID A unique reference ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the patch e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information e Affected Systems Refers to the total count of the systems that require this patch to be installed This also includes the systems where the patch has already been installed e Installed Systems Refers to the count of the systems where the patch has been installed e Missing Systems Refers to the count of the systems that do not have the patches installed yet e Action You can initiate the following actions by clicking the icons e Scan the systems that do not have the patch installed to reconfirm the status e El To deploy the patch on the missing systems This opens the Installing Patches Configuration with the patch added to the configuration select the targets and deploy Installing Patches You can install the patches in any of the following ways e by clicking the icon of a patch e by selecting the patches to
113. ected but this will begin after the time specified here e Do not reboot Select this option if the client computers should not be rebooted after installing the software e Force Reboot when the user has logged in Select this option to force the user to reboot the computer Specify the time within which the client machines will be rebooted and the message that has to displayed in the client machines e Force Shutdown when the user has logged in Select this option to force the user to shutdown Reboot Policy the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines e Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines e Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines Schedule Time to Perform the Operation ZOHO Corp 146 ManageEngine Desktop Central Help Documentation Install EXE Packages Select the Installer type as EXE and specify the following values This will list all the EXE packages that are available in the EXE Package Name Software Repository Select the EXE that has to be installed Password for the user as whom the EXE has to be Password installed Confirm Password Confirm the password To specify how the installation should
114. ective of whether the patches have been installed or not Informational Patches There maybe some vulnerabilities for which Desktop Central is not able to determine if the appropriate patch or work around has been applied There could also be patches for which manual intervention is required These are categorized as Informational Items Remediation of these issues usually involves a configuration change or work around rather than a patch Obsolete Patches These are patches that are outdated and have another patch that is more recently released and has taken its place Superseding Patch If these patches are missing you can safely ignore them and deploy the patches that supersede them Some definitions are adapted from Microsoft Help Documentation ZOHO Corp 281
115. ed based on the license count specified using the Add Modify License button or from Manage Software Licenses and is not applicable for non commercial software Access Type Can be either Allowed or Prohibited To add remove software to the prohibited links use the Move To option or from Configure Prohibited Software Vendor The software vendor Licensed To Refers to the person or the company to whom the software is licensed Purchased Date Date of purchase of license License Expiry Date Date of license expiry Remarks Remarks if any You can use the Column Chooser to select the columns to view To Add License Details ar aa Select the software from the table and click Add Modify License This opens the Add Modify License view The manufacturer and the software version details are pre filled and cannot be modified Specify the number of licenses purchased Specify the purchase and expiry date in the respective fields optional Click Add License To Specify Software and Access Type 1 Select the software from the table and choose the access or the software type from the Move To combo box You can select multiple software and choose the required option Click OK to confirm ZOHO Corp 43 To Assign Software to a specific Category 1 Select the software from the table and choose a category from the Assign To Category combo box You can select multiple software and assign them to a category 2 Click
116. ed documents history on exit Turn off personalized menus Turn off user tracking Add run in separate memory space check box to run dialog box Do not use the search based method when resolving shell shortcuts Do not use the tracking based method when resolving shell shortcuts Gray unavailable Windows installer programs start menu shortcuts Prevents users from using the drag and drop method to reorder or remove items on the Start menu Also it removes context menus from the Start menu Removes the Taskbar and Start Menu item from Settings on the Start menu This setting also prevents the user from opening the Taskbar Properties dialog box Hides the menus that appear when you right click the taskbar and items on the taskbar such as the Start button the clock and the taskbar buttons Prevents the operating system and installed programs from creating and displaying shortcuts to recently opened documents Clear history of recently opened documents on exit Disables personalized menus Windows 2000 personalizes long menus by moving recently used items to the top of the menu and hiding items that have not been used recently Disables user tracking This setting prevents the system from tracking the programs users run the paths they navigate and the documents they open Lets users run a 16 bit program in a dedicated not Shared Virtual DOS Machine VDM process Prevents the system from conducting a comprehens
117. ed for that machine You also have an option to filter your view based on the time at which the configuration was applied or by the configuration type Configurations by Type This report provides you the list of configurations that have been applied on users and computers based on the configuration type It also provides you the total number of configurations that have been applied for a particular type and the last configuration and time at which it was applied ZOHO Corp 188 Templates are predefined configurations that help in achieving a specific task While you can perform any of these configurations by defining them on your own templates helps to get things done faster The following are advantages of Templates over the normal configurations 1 Helps to complete the configurations quickly 2 You do not need to know how to achieve a specific task just need to select the target computers to apply the configuration 3 You does not have to explore all the supported configurations and then select to define Using Templates To view the available templates select the Admin tab and click the Templates link from the left This will list all the templates provided by Desktop Central You can also filter the view by selecting an appropriate category from the combo box The Type column indicates whether the configuration is applied to Users or Computers The templates are tagged as below Control Panel Hard Disk Maintenance I
118. elected Disable the firewall to connect to that machine from remote 5 1 am getting an The system cannot find the file specified error when I try to connect to a remote desktop This error message is shown when one of the required files has been deleted from the client machine Reinstall the agent as given below ZOHO Corp 65 1 Click the SoM link from the Quick Links 2 Select the machines in which the agent needs to be re installed and click Install Agent 6 1 was able to connect to a remote Desktop But the display Is not proper Try by changing the screen resolution using the Zoom in Zoom Out icons ZOHO Corp 66 Wake on LAN Creating and Scheduling Wake on LAN Tasks Viewing and Modifying Wake on LAN Tasks Viewing Wake on LAN Task Status Configuring Wake on LAN The Wake on LAN Tool of Desktop Central helps to schedule booting of systems in the Windows Network remotely It allows you to create different task to group the computers and specify a time to boot the machines in that task Creating and Scheduling Wake on LAN Tasks To create a Wake on LAN task follow the steps below Step 1 Define Task 1 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the network machines 2 Click the Wake on LAN tool listed under the Windows Tools category to open the task details page This will list all the Wake on LAN tasks that have been created 3 Click the Sched
119. ellPrintHood to current user s Printer Settings ohnSmith PrintHood Neighborhood shell folder Will be replaced by the path C Documents and ShellPrograms to current user s Start Menu Settings J ohnnSmith Start Programs shell folder Menu Programs Will be replaced by the path C Documents and ShellRecent to current user s Recent Settings ohnSmith Recent Documents shell folder Will be replaced by the path es pocunienieand ShellSendTo to current user s Send To Se hnSmith SendT ahell foider ettings J onnSmith SendTo Will be replaced by the path ShellStartMenu to current user s Start Menu shell folder Will be replaced by the path C Documents and ShellStartup to current user s Start Menu Settings J ohnSmith Start Startup shell folder Menu Program Startup Will be replaced by the path n ShellTemplates to current user s Templates ume and Settings J ohnnSmith Templates Shell folder Refers to the drive where l Will be replaced by the path n SEET to operating system folder Will be replaced by the path C Documents and TempDir to the temporary directory Settings J ohnnSmith Local on the client Settings Temp Will be replaced by the path to user s Windows folder WinDir usually same as C WINNT SystemRoot exception ShellFavorites C Documents and Settings ohnSmith NetHood ShellPersonal C Documents and Settings J ohnSmith Start Menu would be a ter
120. er as whom the MSI has to be Password installed Confirm Password Confirm the password To specify how the installation should happen Select any of the following options e Install Completely Selecting this option will install the application automatically during next GPO Operation Type update or user logon or system startup e Assign Selecting this option will create all the necessary shortcuts and registry entries The application will be installed only when the user tries to open the application or during system ZOHO Corp 91 Parameter Description Startup whichever is earlier e Remove Selecting this option remove uninstall the application from the system e Redeploy Selecting this option will re install the application You have an option to copy the installables to the client machines before installing them Select the required option e None Selecting this option will not copy the installation files e Copy file to client machines Will copy the exe or the msi file alone as specified in the software package to the client machines e Copy folder to client machines Will copy the entire directory that has the installation file to the client machines Click Add More Packages to install uninstall additional software Note You can also uninstall a previous version of the software either by running a pre installation script should be specified while creating a package or by selecting the Operation Type
121. er or from a network share by selecting the appropriate option For wall papers that are set locally all the target computers should have the file in the same location When choosing a file from network share you can click the icon to select and assign a dynamic variable to this parameter The name you wish to configure in place of My Computer Click the icon to select and assign a dynamic variable to this parameter The name you wish to have in place of My Network Places Click the icon to select and assign a dynamic variable to this parameter Wall Paper File Rename My Computer Icon Rename My Network Places Icon Remove Windows Select this option if you wish to remove the welcome Welcome Screen message displayed by Windows REMOVE Ae Select this option to remove the intellimouse tips Tips Screen Remove My Documents Select this option to remove the My Documents icon Desktop Icon from the desktop ZOHO Corp 80 Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Display Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Display Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 81 Mapping Network Drives Mapping Network Drives Name the Configuration Define Configur
122. erence ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the patch e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information e Affected Systems Refers to the total count of the systems that require this patch to be installed This also includes the systems where the patch has already been installed e Installed Systems Refers to the count of the systems where the patch has been installed e Missing Systems Refers to the count of the systems that do not have the patches installed yet e Action You can initiate the following actions by clicking the icons e G Scan the systems that do not have the patch installed to reconfirm the status e El To deploy the patch on the missing systems This opens the Installing Patches Configuration with the patch added to the configuration select the targets and deploy Installing Patches You can install the patches in any of the following ways e by clicking the icon of a patch e by selecting the patches to be installed and by clicking the Install Patches
123. eriod and generate the report To view the report click the Vulnerable Patches Report link available under the Reports tab The following details are shown here Patch ID A unique reference ID in Desktop Central for every patch Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the patch Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information Affected Systems Refers to the total count of the systems that require this patch to be installed This also includes the systems where the patch has already been installed Click this link to view the details Installed Systems Refers to the count of the systems where the patch has been installed Click this link to view the details Missing Systems Refers to the count of the systems that do not have the patches installed yet Click this link to view the details See Also Viewing Vulnerable Systems Report Viewing Supported Patches Report Viewing Task Status Report ZOHO Corp 36 Viewing Supported Patches Report KR Viewing Supported Patches Report The Supported Patches Report provides
124. ers to the Bulletin ID pertaining to the patch that has taken its place e CVEID e BugTraq ID It also provides the details of the changes made to the files and registries on installing this patch See Also Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 26 Viewing Latest Patches Viewing Latest Patches The Latest Patches view lists the details of the patches pertaining to the recently released Microsoft Bulletins To view the Latest Patches select the Latest Patches link under the Patch Mgmt tab You can filter the view based on the application and service pack by selecting the appropriate product and service pack The following details of the patches are displayed Patch ID A unique reference ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Download Status Determines whether the patch is downloaded from the net vendor site and is made available in the Desktop Central s Patch Repository for deployment e Patch Name The name of the patch Clicking this link will lead you to the Patc
125. ers to the software that are used more often e Occasionally Used Refers to software that are less frequently used e Rarely Used Refers to the software that are rarely being used Software Metering Reports The Software Inventory Reports and the Software Compliance Reports helps the administrators to get the Software Metering details and subsequently helps to decide on the software purchases and renewals ZOHO Corp 40 Viewing Computer Details The Computers view provides the details of the computers and their operating systems To view the computers select the Inventory tab and click the Computers link It also provides a graphical representation of the computers by their operating systems The table below provides the following details of the computers Computer Name The DNS name of the computer Operating system The operating system of the computer Service Pack The service pack version of the operating system Version The operating system version Virtual Memory Total virtual memory in kilobytes Free Virtual Memory Total virtual memory in kilobytes that is currently unused and available Visible Virtual Memory Total physical memory that is available to the operating system Free Visible Memory Total physical memory that is currently unused and available You can use the Column Chooser to select the columns to view ZOHO Corp 41 Viewing Hardware Details The Hardware view provides the details of the ha
126. es ZOHO Corp 156 Setting Path Setting Path Name the Configuration Define Configuration Define Target Deploy Configuration oS Path is an environment variable that contains the path prefixes that certain applications utilities and functions uses to search for an executable file The Path Configuration enables you to add path prefixes to this variable Step 1 Name the Configuration Provide a name and description for the Path Configuration Step 2 Define Configuration Specify the path to be added to the environment variables Multiple paths can be specified separated by a semi colon Click the icon to select and assign a dynamic variable to the Path variable Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Path Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Path Configuration in the targets defined The configurations will take effect during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Setting Environment Variables ZOHO Corp 157 Managing Permissions e e Managing Permissions Name the Configuration Define Configuration Define Target Deploy Configuration RANI The Permission Management allows you to grant revoke permission on the fil
127. es Microsoft Management Console nnannnnnannnnannnnnennnonnnnnnnnnnnnnnnnnnrrennnrnnnnnnene Security Policies Wel elt Windows System TOOIS ccccccceeeecceceeeeeeeeeeeeeeeeseeeeeeseeeeceesseeeeesseeeeessseeeeesseeeeesseeeeeeeas CHECK DISK eet Disk Cleanup TC EE Disk Defragmenter Tool Data Backup and TRE SION Ss irpe wi ieannc weeds sueboaviretdsonenerinissisuanindbenennismornccbiaennb sas ilixicmuminss AU As te EN Dyra e Ee nT S e E EA EE O EE EEE E EE E EEE ET E EE EE ZOHO Corp Introduction ManageEngine Desktop Central Desktop administration is a never ending job Configuration requests ranging from simple Drive Mapping configuration to software installation keep the administrators on their toes With increasing requests and a growth in the number of desktop it becomes more difficult to keep up with escalating demand on limited manpower Desktop Central enables configuring and managing desktop from a single point With the pre defined configuration options administrators can perform almost all the regular desktop administration management activities with ease The ability to execute custom script gives complete administration control over the desktop The Web based user interface allows for applying the configuration to a single or group of desktop using a powerful filtering capability Desktop Central ensures that the configurations are applied to the desktop and the status is made available
128. es e Delete a Folder Source File Specify the files folders that has to be deleted Select Action Type ZOHO Corp 136 Include Read Only Files Select this option if you wish to delete the read only files Select this option if you wish to delete the system files Meter Hidden Files Select this option if you wish to delete the hidden files Select this option if you wish to delete the a SU eelele sub folders or the files within the sub folders While deleting multiple files or folders specify Continue on Error whether to continue if any error is encountered while deleting Include System Files Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table To modify a file action from the List of File Actions table select the appropriate row and click icon and change the required values To delete a file action from the List of File Actions table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the File and Folder Operation Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined File and Folder Operation Configuration in the defined targets The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 137
129. es folders and registry Desktop Central Permission Management Configuration enables you to grant revoke permissions to multiple computers from a central point Step 1 Name the Configuration Provide a name and description for the Permission Management configuration Step 2 Define Configuration You can grant or revoke permissions for the following objects e Files e Folders e Registry Files To grant or revoke permissions for files select the File tab and specify the following values RR Select the users and groups for whom you User Group Principal ee would like to grant or revoke permissions Select the action from the following e Append To append to the existing file permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full Action permissions if you just select a deny permission to write only write permission will be removed while the user group can still modify the object Overwrite To overwrite the existing file permissions e Revoke To revoke the existing file ZOHO Corp 158 Parameter Description permissions of the specified user group All the permissions to the specified user group on that file will be removed However the inherited permissions will not be removed Path Specify the path of the file for which you need to specify permissions Settings Select the required options Note If
130. es the list of OUs and their linked GPOs To view the report click the GPOs by OUs link available under the General Reports category Clicking a GPO from the report displays the complete information about that GPO ZOHO Corp 227 GPO Link Based Reports GPO Link Based Reports e GPOs Linked To OUs e GPOs Linked To Domains e GPOs Linked To Sites GPOs Linked To OUs Provides the list of GPOs that are linked to OUs in the domain This is determined based on the value contained in the gPLink attribute of the Active Directory To view the report click the GPOs Linked To OUs link available under the GPO Link Based Reports category Clicking a GPO from the report displays the complete information about that GPO GPOs Linked To Domains Provides the list of GPOs that are linked to domains This is determined based on the value contained in the gPLink attribute of the Active Directory To view the report click the GPOs Linked To Domains link available under the GPO Link Based Reports category Clicking a GPO from the report displays the complete information about that GPO GPOs Linked To Sites Provides the list of GPOs that are linked to sites This is determined based on the value contained in the gPLink attribute of the Active Directory To view the report click the GPOs Linked To Sites link available under the GPO Link Based Reports category Clicking a GPO from the report displays the complete information about
131. ese i cnanging Frome Prevents users from changing Profile Assistant settings Assistant settings Prevents Microsoft Internet Explorer from automatically Restrict changing completing forms such as filling in a name ora AutoComplete clear form password that the user has entered previously on a Web Restrict changing home page settings Restrict changing page Restrict changing Disables automatic completion of user names and AutoComplete save passwords in forms on Web pages and prevents users password form from being prompted to save passwords Connection Wizard Wizard connection settings Automatic Configuration settings Automatic configuration is a process that ZOHO Corp 254 ManageEngine Desktop Central Help Documentation Security Policy settings Messaging settings messaging tasks Restrict changing Calendar and Contact Prevents users from changing the default programs for settings managing schedules and contacts Settings feature and search pages Restrict changing Check Prevents Microsoft Internet Explorer from checking to if Default Browser setting see whether it is the default browser Restrict changing any Prevents users from changing settings on the Advanced Restrict changing Automatic Install of IE components Restrict changing automatic check for software updates Restrict changing showing the splash screen Prevents Internet Explorer from automatically installing component
132. events users from installing programs from removable any install media The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 261 ManageEngine Desktop Central Help Documentation Security Policies Start Menu and Taskbar Desktop Central supports configuring the following security policies in Start Menu and Taskbar category Security Policy Remove user s folder from the start menu Remove links and access to Windows update Remove common program groups from start menu Prohibit user from changing My Documents path Hides all folders on the user specific top section of the Start menu Other items appear but folders are hidden This setting is designed for use with redirected folders Redirected folders appear on the main bottom section of the Start menu Prevents users from connecting to the Windows Update Web site Removes items in the All Users profile from the Programs menu on the Start menu Prevents users from changing the path to the My Documents folder Remove My Documents Removes the Documents menu from the Start menu from start menu Remove programs on settings menu Remove network connections from start menu Prevents Control Panel Printers and Network Connections from running Prevents users from running Network Connections Remove favorites from Prevents users from adding the Favorites menu to the start menu Start menu or classic S
133. f the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of Snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted
134. fer to the Configuring Shared Printer topic Step 1 Name the Configuration Provide a name and description for the IP Printer configuration Step 2 Define Configuration You can perform the following actions Add an IP Printer Delete an IP Printer Add an IP Printer To add an IP Printer select the Action as Add and specify the following values Description The host name or IP address defined for the DNS Name IP printer Example 192 111 2 32 The display name for the printer The printing protocol supported by the printer Protocol Select the printing protocol from the Protocol list box The default option is RAW The port number queue name in which printing protocol is communicating between the computer and printer Enter the port number in the Port Number field if the RAW Protocol is selected or enter the queue name if the LPR Protocol is selected The default value is 9100 Port Number This is an optional field By default the port name Port Name is P_ lt IP_Address DNS_ Name You can change the port name if required ZOHO Corp 97 ManageEngine Desktop Central Help Documentation Parameter Description Browse to select a shared printer for installing the driver If the drivers are already installed in the target computers this field can be left blank To configure the configured IP Printer connection Set as default printer on the computer as the default printer in the computer for a spe
135. ff menu item Removes the Computers Near Me option and the icons representing nearby computers from My Network Places This setting also removes these icons from the Map Network Drive browser Removes the Entire Network option and the icons representing networked computers from My Network Places and from the browser associated with the Map Network Drive option This setting suppresses the Install Program As Other User dialog box for local and network installations This dialog box which prompts the current user for the user name and password of an administrator appears when users who are not administrators try to install programs locally on their computers This setting displays the Install Program As Other User dialog box even when a program is being installed from files on a network computer across a local area network connection This option removes Log Off item from the Start Menu It also removes the Log Off button from the Windows Security dialog box The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 252 ManageEngine Desktop Central Help Documentation Security Policies Internet Explorer Desktop Central supports configuring the following security policies in Internet Explorer category Security Policy option the File menu Restrict using open menu Prevents users from opening a file or Web page from the menu option File menu to their hard disk or to a network
136. fied recently This is determined based on the value contained in the modifyTimeStamp attribute of the Active Directory To view the report click the Recently Modified User Accounts link available under the General Reports category By default the user accounts modified for the last one week is shown You have an option to choose a different period or to generate a report for a custom period Clicking a user from the report displays the complete information of that user User Accounts without Logon Scripts Provides the details of the users who do not have any scripts executed during their logon to the domain This is determined based on the value contained in the scriptPath attribute of the Active Directory ZOHO Corp 202 To view the report click the User Accounts without Logon Scripts link available under the General Reports category Clicking a user from the report displays the complete information of that user User Accounts in Multiple Groups Provides the details of the user accounts that are in more than one groups This also includes the nested groups i e groups that contain other groups as its members in the domain To view the report click the User Accounts tn Multiple Groups link available under the General Reports category User Accounts that Never Expires Provides the list of user accounts that never expires This is determined based on the value contained in the userAccountControl of the Active Directory
137. from the Actions column of the corresponding task Viewing Wake on LAN Task Status To View the status of the Wake on LAN tasks that have ben created follow the steps below L 2 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the computers Click the Wake on LAN tool listed under the Windows Tools category to open the task details page This lists all the tasks that are already created and scheduled Click the Task name to view the status of the computers in that task You can filter to view the details of the computers by status like Scheduled Processing Success and Failed ZOHO Corp 68 Configuring Wake on LAN BIOS Settings The Wake On LAN functionality is generally disabled by default The option to enable Wake On LAN is different with each computer manufacturer The most common method adopted across different PC s are as follows 1 During the computer s power on self test enter the BIOS setting screen by pressing the F1 INS or DEL keys Select Power settings Check for Power Up Control Enable settings related to Power Up on PCI card LAN or Network Click Save and exit the BIOS settings Operating System OS Settings In some Windows OS the drivers can enable the Wake ON LAN features of network adapters For example in Windows 2000 click Power Management tab and under the Adapters properties select the option Allow this device to bring the c
138. from the list 2 You can deploy the configuration to any of the following 1 Workgroup to deploy the configuration to all the users computers of that workgroup 2 User Computer to deploy the configuration to the specified users computers 3 IP Addresses to deploy the configuration to the specified IP Addresses You can also specify a range of IP Addresses to deploy a configuration by selecting the IP Range option and specifying the starting and ending IP This option is available only for the computer configurations 4 Custom Group to deploy the configuration to all the users computers of the selected Custom Group 3 After adding the target computers you can specify the filtering criteria to exclude certain types of users computers from applying the configuration Specify the criteria aS required 4 Click Add More Targets and repeat steps 1 to 3 for adding more targets Note If you wish to deploy the configuration for users computers in different workgroups use the Add More Targets button to add targets from multiple workgroups Selecting Targets in Remote Offices To add target computers and users from remote offices follow the steps below 1 Select a remote office from the list The remote office can either be a domain or a workgroup 2 You can deploy the configuration to any of the following 1 Site to deploy the configuration to all the users computers of that site This option is only available if the selecte
139. ft ZOHO Corp 142 Installing Patches Z Installing Patches Name the Configuration Define Configuration Define Target Deploy Configuration oS The Install Patches configuration enables you to install patches to fix the application vulnerabilities from a central location Step 1 Name the Configuration Provide a name and description for the Install Patches Configuration Step 2 Define Configuration Specify the following values Click the Add More Patches button to invoke the Patch Browser From the patch browser select the patches that Add the Patches have to be applied The patch browser has an option to view the missing patches or all patches which can then be filtered based on the application and service pack Install After Select this option and specify the date and time after which the patches have to be installed The patches will be installed based on the Install Options selected after the scheduled time Install Options Deployment Settings Install during computer startup Select this option if the patches have to be deployed during computer startup Install during 90 minutes refresh interval Select this option if the patches have to be installed after the computer startup when the next update happens within 90 minutes Either of the above whichever is earlier Reboot Policy Do not reboot Select this option if the client computers should not be rebooted after installing the pa
140. g Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Drive Mapping Configuration in the targets defined The configurations will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp SE Setting Environment Variables K Setting Environment Variables Name the Configuration Define Configuration Define Target Deploy Configuration oS Environment variables are strings that contain information about the environment for the system and the currently logged on user Some software programs use the information to determine where to place files such as temp tmp path etc Environment variables control the behavior of various programs Any user can add modify or remove a user environment variable However only an administrator can add modify or remove a system environment variable Using Desktop Central the environment variables can be defined and added Step 1 Name the Configuration Provide a name and description for the Environment Variable configuration Step 2 Define Configuration The following table lists the parameters that have to be specified Variable The environment variable name that has to be modified or added The value that has to be stored in the environment Value variable Click the icon to select and assign a dynamic variable to this parameter denotes mandatory fields Note 1 To add mor
141. g Software Details Viewing Inventory Alerts Viewing Inventory Reports ZOHO Corp 38 Software Metering Software Metering helps you to monitor the software usage in your organization Desktop Central Software Metering and Software Inventory helps you to achieve the following Get the list of software used by each user Get the list of prohibited software used in your network Get the software usage details which helps you to plan software purchases Get the software license compliance status which helps you to plan additional license purchases or cancel unused licenses Software License Management Desktop Central provides an option to input the license details of the commercial software used in the network These details are used in arriving at the software compliance status for each software installed in the network The software compliance status helps to know software licensing details like the number of software licenses purchased the number of software licenses that are currently in use and the number of software licenses that are remaining When the number of software licenses that are used exceeds the actual software licenses purchased it means that you are not compliant and need to purchase more licenses to become compliant The Software License Management provides the following compliance status e Under Licensed When the software copies in use is greater than the copies purchased This means that you do not have adequate
142. guration The following table provides the Internet Explorer parameters that can be configured using Desktop Central Specify the values only if a change is required for a particular parameter else leave it blank Refers to the page that opens when the Internet Explorer Home Page is started Refers to the search engine that Internet Explorer uses when clicked on the Search button from the toolbar Refers to the location where the file downloads are Download Directory redirected Click the icon to select and assign a dynamic variable to this parameter Automatic Configuration Refers to the URL of the script that is used to configure Script the proxy settings of Internet Explorer The Internet Connection Wizard is invoked when a user tries to launch the Internet Explorer for the first time Specify whether to remove or retain this A proxy server is a server that acts as an intermediate between the computer in the network and the Internet and that ensures security administrative control and caching Select the appropriate proxy setting Internet Connection Wizard Proxy Server The IP address or host name of the Proxy Server The port number of the Proxy Server Specifies how the request has to be routed when a local Bypass for local address is accessed using the Internet Explorer Select addresses any of the following options e Bypass proxy server Select this option if the ZOHO Corp 95 ManageEngin
143. h Details view which provides more details about the patch Reboot Specifies whether the patch installation requires a system reboot or not e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information You can initiate the following actions from here e Download Selecting the required patches and clicking Download will download the patch from the vendor site and make it available in the Desktop Central s Patch Repository for deployment e Install Patches Selecting the required patches and clicking Install Patch will open the Install Patch Configuration page from where you can select the targets and deploy See Also Viewing Applicable Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 27 Viewing Missing Patches 89 Viewing Missing Patches The Missing Patches view provides the details of the patches that affects the applications systems in your network which are not installed To view the list of the missing patches click the Missing Patches link under the Patch Mgmt tab You can filter the view based on the application and service pack by selecting the appropriate product and service pack The severity of the missing patches are depicted in a graph The details of the missing patches shown in th
144. happen Select any of the following options e Install Selecting this option will install the Operation Type application automatically during next GPO update or user logon or system startup e Remove Selecting this option remove uninstall the application from the system You have an option to copy the installables to the client machines before installing them Select the required option e None Selecting this option will not copy the installation files Copy file to client machines Will copy the exe or the msi file alone as specified in the software package to the client machines Copy folder to client machines Will copy the entire directory that has the installation file to the client machines Click Add More Packages to install uninstall additional software Note You can also uninstall a previous version of the software either by running a pre installation script should be specified while creating a package or by selecting the Operation Type as Remove In the latter case you need to add two packages one to remove the older version and the other to install the new version Specify the Scheduler details for installing the software Description Installation Specify whether the installation should happen during or Uninstallation Option after system startup Select his option and specify the data and time after which the installation should begin It may be noted that the installation uninstallation will still be ba
145. has to displayed in the client machines Force Shutdown when the user has logged in Select this option to force the user to shutdown the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines Using the Defining Targets procedure define the targets for deploying the Windows Installer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Windows Installer Configuration in the defined targets The software installation for the selected targets will happen as scheduled To save the configuration as draft click Save as Draft ZOHO Corp 94 Configuring I nternet Explorer Settings e Configuring I nternet Explorer Settings Name the Configuration Define Configuration Define Target Deploy Configuration oS The Internet Explorer settings such as Home page Search page Download directory and Proxy Server settings can be configured using Desktop Central Internet Explorer Configuration Step 1 Name the Configuration Provide a name and description for the Internet Explorer configuration Step 2 Define Confi
146. hat you have specified a common credential to perform these actions in all the computers To specify a credential visit the Add Computers page To add computers to the list follow the steps below Click the Add Computers button Select a Domain Workgroup to view the computers Select the computers to add and click OK The selected computers gets added to the table below Repeat steps two and three for adding computers from other domains workgroups E To remove computers from the list select the computers and click Remove Computers Shutdown Options When you try to shutdown or restart a computer you need to specify the following options for shutting down e Shutdown Mode This could be either of the following e Normal Select this option to close all the applications properly before shutting down the computer e Forced Select this option to terminate all the applications before shutting down the computers e Timeout Specify the time in seconds to display a warning message in all the client computers before shutting down Specify zero to skip the message and shutdown immediately ZOHO Corp 70 e Shutdown Message Specify the message to be displayed in all the computers before shutting down Supported Operations You can perform the following operations on a remote computer e Shutdown e Restart e Hibernate e Stand by e Lock Computer Shutdown 1 Add computers to the list 2 Select the computers from the l
147. have finished running This setting ZOHO Corp 258 ManageEngine Desktop Central Help Documentation Security Policy Run logon scripts visible Do not process the legacy run list Do not process the runonce list Create a new GPO links disabled by default Enforce show policies only Turn off automatic update of ADM files ensures that logon script processing is complete before the user starts working but it can delay the appearance of the desktop If the setting is enabled the system displays each instruction in the logon script as it runs The instructions appear in a command window If the setting is enabled the system ignores the run list for Windows NT 4 0 Windows 2000 and Windows XP You can create a customized list of additional programs and documents that are started automatically the next time the system starts but not thereafter These programs are added to the standard list of programs and services that the system starts If you enable this setting the system ignores the run once list This setting creates all new Group Policy object links in the disabled state by default After you configure and test the new object links either by using Active Directory Users and Computers or Active Directory Sites and Services you can enable the object links for use on the system Prevents administrators from viewing or using Group Policy preferences A Group Policy administration adm file can contai
148. he report displays the complete information about that OU Recently Modified OUs Provides the list of OUs that are recently modified This is determined based on the value contained in the ModifyTimeStamp attribute To view the report click the Recently Modified OUs link available under the General Reports category By default the report displays the OUs modified in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking an OU from the report displays the complete information about that OU ZOHO Corp 221 lt OU Child Based Reports OUs with Child Details OUs without Children User only OUs Computer only OUs Nested OUs OUs with Child Details Provides the list of OUs with its child details like no of users computers groups and OUs To view the report click the OUs with Child Details link available under the OU Children Based Reports category Clicking an OU from the report displays the complete information about that OU OUs without Children Provides the list of OUs that do not have any children To view the report click the OUs with Child Details link available under the OU Children Based Reports category Clicking an OU from the report displays the complete information about that OU User only OUs Provides the list of OUs that have only users as their children To view the report click the OUs with Child Details link available under the
149. he time at which the software has to be installed Select the computers in which the software has to be installed Click Deploy ZOHO Corp 12 Uninstalling MSI based Applications for Users To uninstall an MSI application for users follow the steps below Click Add Configuration link from the Quick Links available below the tabs Click the Install Software link available under the User Configurations Provide a name and description for the configuration Select the Installer Type as MSI Select the required package and specify the Run As option if required Select the Operation Type as Remove Select the Copy options as required Specify the time at which the software has to be uninstalled Select the user objects from which the software has to be uninstalled Click Deploy ZOHO Corp 13 Uninstalling EXE based Applications for Users To uninstall an EXE application for the user objects follow the steps below Click Add Configuration link from the Quick Links available below the tabs Click the Install Software link available under the User Configurations Provide a name and description for the configuration Select the Installer Type as EXE Select the required package and specify the Run As option if required Select the Operation Type as Remove Select the Copy options as required Specify the time at which the software has to be uninstalled Select the user objects from which the software has to be uninstalled
150. his option to force the user to shutdown the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines e Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines e Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines Install EXE Packages Select the Installer type as EXE and specify the following values This will list all the EXE packages that are available in the EXE Package Name Software Repository Select the EXE that has to be installed The user as whom the EXE has to be installed Password for the user as whom the EXE has to be Password l installed Confirm Password Confirm the password To specify how the installation should happen Select any of the following options e Install Selecting this option will install the Operation Type application automatically during next GPO update or user logon or system startup e Remove Selecting this option remove uninstall the application from the system Copy the Source File amp Selecting this option will copy all the necessary Folder to client machines installables to the client machines Click Add More Packages to install uninstall additional software Note You can also uninstall a previous version of the
151. his task Click the Deploy button to deploy the task in the defined targets The tasks will be run at the scheduled time and interval The status of the tasks and its execution history can ZOHO Corp 56 be verified from the Task Details page Refer to the Viewing the Task History topic for details The descriptions of various file types in Disk Cleanup are taken from Microsoft Help Documentation ZOHO Corp 57 Viewing and Modifying the Tasks SS Viewing and Modifying the Tasks Desktop Central allows creating multiple tasks that can be created to run various actions on different target computers at different intervals You can view the tasks that are created by following the steps below L 2 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the computers Click on any of the tools under the System Tools category to open the Task Details page This lists all the tasks that are already created and scheduled To modify a task 1 Click the icon from the Actions column of the corresponding task 2 This opens the Modify Configuration Wizard You can add remove tools change the tool options the target systems and the scheduled time as required 3 Click Deploy to effect the changes To Delete a task click the icon from the Actions column of the corresponding task ZOHO Corp 58 Viewing Task History e Viewing Task History Desktop Centra
152. ick the Install Patches button This opens the Installing Patches Configuration with the selected patches added You can then select the targets and deploy the patches From the Install Patches Configuration Like any other configuration you can manually define a configuration for installing patches in computers See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 23 Patch Views Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 24 Viewing Applicable Patches Viewing Applicable Patches The Applicable Patches view provides the details of the patches that affects the applications systems in your network The patch list also include the patches that are already installed in your network To view the list of the applicable patches click the Patch Mgmt tab You can filter the view based on the application and service pack by selecting the appropriate product and service pack The network snapshot depicts the health and patch status of the systems in the network The details of the applicable patches shown in the tabular form include e Patch ID A unique ref
153. ifference between Free and Professional Editions 4 Do have to write scripts for using Desktop Central 5 What is Scope of Management 6 Do I need to define configurations separately or can group them and define 7 When are the configurations applied 8 How to access Desktop Central UI or console from the remote 9 What is Define Target 10 My free trial expired before was through evaluating Desktop Central Can receive an extension 11 Why is Desktop Central configuration done through a Web interface 12 How is Desktop Central licensed 1 What are the system requirements for Desktop Central Hardware Requirements for Desktop Central Server No of Computers p Hard Disk rocessor Managed Space Single processor Intel P4 1 5 GHz Single processor Intel P4 or Xeon 251 to 500 Computers 2 0 Ghz Dual Core 800 Mhz FSB 4 MB cache Single processor Intel Xeon 2 4 Ghz Dual Core 800 Mhz FSB 4MB cache Dual processor Intel Xeon 2 0 Ghz Dual Core 1000 Mhz FSB 4 MB cache Upto 250 Computers 501 to 1000 Computers 1001 to 3000 Computers Dual Processor Intel Xeon 3001 to 5000 processors Quad Core at 2 3 Computers GHz 1000 MHz FSB 4 MB Cache 20 GB HDD speed 7200 10 000 rpm Quad Processor Intel Xeon 5001 to 10000 processors Quad Core at 2 3 Computers GHz 1000 MHz FSB 4 MB Cache 50 GB HDD speed 7200 10 000 rpm Environment Active Directory based Windows
154. ify Continue on Error whether to continue if any error is encountered while copying Specify the file or folder modification time Files that meet the specified criteria will only be copied Choose file modification time Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table Rename Move Files and Folders To rename or move the files and folders select the Rename Move tab and specify the following values Select the Action from any of the following Select Action Type e Rename Move a file e Rename Move a folder Source File Folder ae the file or the folder that has to be Destination File Folder Specify the destination file or the folder Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table Delete Files and Folders To delete the files and folders select the Delete tab and specify the following values Select the Action from any of the following Select Action Type e Delete a File e Delete Multiple Files ZOHO Corp 87 Parameter Description po Delete a Folder Specify the files folders that has to be deleted Select this option if you wish to delete the read only files Include System Files Select this option if you wish to delete the system files mcude Hidden eles Select this option if you wish to delete
155. ile preferences Keys are sub components of the hives Specify Key the key value Specify the value to be deleted Note If you wish to delete more values click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table ZOHO Corp 116 ManageEngine Desktop Central Help Documentation Add Key To add a registry key select the Action as Add Key and specify the following Select the header key from the following options e HKEY CLASSES ROOT It has all file associations OLE information and Shortcut data HKEY CURRENT CONFIG It has the Header Key currently used computer hardware profile HKEY CURRENT USER It has the preferences for the user currently logged in HKEY USERS Default It has the default profile preferences Note If you wish to add more keys click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table Delete Key To delete a registry key select the Action as Delete Key and specify the following values Select the header key from the following options e HKEY CLASSES ROOT It has all file associations OLE information and Shortcut data e HKEY CURRENT CONFIG It has the Header Key currently used computer hardware profile e HKEY CURRENT USER It has the preferences for the user currently logged in e HKEY USERS Default It has the default profile preferences Keys are sub componen
156. ility Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Download Status Determines whether the patch is downloaded from the net vendor site and is made available in the Desktop Central s Patch Repository for deployment e Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the patch e Reboot Specifies whether the patch installation requires a system reboot or not e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information e Superceded By Indicates that the patch is outdated and have another patch that is more recently released and has taken its place This information is retrieved from the Central Patch Repository that resides at the Zoho Corp s site periodically See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 30 Viewing Healthy Systems m Viewing Healthy Systems Healthy systems are those that have all the security patches installed To view the healthy systems in your network click the Healthy Systems link under the Patch Mgmt tab The following details about the healthy systems are shown here Compu
157. in are listed Browse to select a specific OU and click Generate to view the groups of that OU Clicking a group from the report displays the complete information of that group ZOHO Corp 216 Active Directory Group Type Reports e Active Directory Group Type Reports e Security Groups e Distribution Groups Security Groups Provides the details of the security groups available in the domain This is determined based on the value contained in the groupType attribute of the Active Directory To view the report click the Security Groups link available under the Group Type Based Reports category Clicking a group from the report displays the complete information of that group Distribution Groups Provides the details of the distribution groups available in the domain This is determined based on the value contained in the groupType attribute of the Active Directory To view the report click the Distribution Groups link available under the Group Type Based Reports category Clicking a group from the report displays the complete information of that group ZOHO Corp 217 Member Based Reports ed Member Based Reports Groups with Member Details Groups with Maximum Members Groups without Members User only Groups Computer only Groups Nested groups Groups with Member Details Provides the details of the groups with its member count such as no of users computers groups etc To view the report click the Gr
158. ines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting ZOHO Corp 264 ManageEngine Desktop Central Help Documentation Security Policy determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited Restrict permit Fax services snap in Restrict permit Indexing services snap in Restrict permit Internet Information Services snap in Restrict permit Local users and groups snap in Restrict permit Performance logs and alerts snap in Restrict permit Services snap in Restrict permit Shared folders snap in Restrict permit System information snap in If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted I
159. ines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 267 ManageEngine Desktop Central Help Documentation Security Policies Computer Desktop Central supports configuring the following securit
160. ink available under Hardware Reports category by hovering the mouse over the Inventory Reports Computers by Memory Provides the details of the computers by their RAM size A graphical representation of the computers summary is also provided Clicking a specific computer from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computers by Memory link available under Hardware Reports category by hovering the mouse over the Inventory Reports ZOHO Corp 47 Computers by Age Provides the details of the computers by their year of manufacturing A graphical representation of the computers summary is also provided Clicking a specific computer from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computers by Age link available under Hardware Reports category by hovering the mouse over the Inventory Reports Computers by Device Type Provides the details of the computers based on their type like Laptop Portable Desktop etc Clicking a specific comp
161. ins the shortcuts that appear in the start menu Programs Menu Contains the shortcuts that appear in the Programs group of the start menu Startup Group Contains the shortcuts that appear in Start gt Programs gt Startup menu This specifies the applications that should be started during the user logon ZOHO Corp 89 ManageEngine Desktop Central Help Documentation User specific Folder Description Desktop Contains the shortcuts and files that appear in the user s desktop Favorites IE Contains the Internet Explorer bookmarks Bookmarks Personal My Contains the personal documents of that user Documents Contains the personal pictures and images of that user Contains the cookies used by the Web sites applications Contains the bookmarks of the previously accessed sites Contains the shortcuts of the recently accessed documents Temporary Internet The temporary Internet files are cached by Internet Files Explorer in this folder Send To Contains the shortcuts listed in the Send To sub menu The Send To sub menu is displayed in the right click menu of a file Exclude Folders This option is available only when you choose to copy the existing contents Specify the folders as comma separated that should not be copied Don t copy temporary This option is available only when you choose to copy internet files the existing contents Select this option if you do not wish to copy the temporary i
162. ion Define Target Deploy Configuration EE Desktop Central provides options for configuring almost all the user configurations from remote In addition to the configurations that are supported by Desktop Central administrators can also write their own scripts that could be run on the user machines for accomplishing specific configurations The scripts could be any of the following e Batch file bat or cmd e In any other language hosted by Windows Script Host WSH such as VB Script JScript Perl REXX and Python n Note The script engines for languages like Perl REXX and Python must be registered with Windows Step 1 Name the Configuration Provide a name and description for the custom script configuration Step 2 Define Configuration The table given below lists the parameters that have to be provided for defining the configuration The script that has to be executed in the user machines You have an option to select the script from any of the following e Local The machine from where the configuration is being defined Inventory Refers to the Desktop Central inventory All the scripts that have been added Script Name using Managing Scripts procedure will be available here Network Share Refers to the network share The arguments that have to be provided while executing Script Arguments the scripts Refers to the script execution time This can be either Execute During during the user log
163. issions Configuring Registry Settings Securing USB Devices Scheduling Tasks Configuring Security Policies Managing Shortcuts Configuring Windows Services Managing Windows Local Users ZOHO Corp 128 Redirecting Common Folders e Redirecting Common Folders Name the Configuration Define Configuration Define Target Deploy Configuration oS The Common Folder Redirection Configuration helps to change the location of the All User Shell folders that are shared by all the users The All User Shell folders which contains common Start Menu Programs Group Startup Group Desktop and application data shared by all the users For the redirection of the user specific folders in the computer refer to the Redirecting User Specific Folders topic Step 1 Name the Configuration Provide a name and description for the Common Folder Redirection Configuration Step 2 Define Configuration Select the values for the following fields that require change in settings For each of the fields in the following table click the Browse button next to the corresponding field to launch Network Browser window Select the folder location and click OK button If this field is left blank the corresponding folder settings is left unchanged The following table provides a brief description about the common folders that can be redirected using Desktop Central Field Description Contains the shortcuts that appear in the start
164. issions for registry select the Registry tab and specify the following values User Group Principal DEE would like to grant or revoke permissions Select the action from the following e Append To append to the existing registry permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full permissions if you just select a deny permission to write only write permission will be removed while Action the user group can still modify the object Overwrite To overwrite the existing registry permissions Revoke To revoke the existing registry permissions All the permissions to the specified user group on that registry key will be removed However the inherited permissions will not be removed Select the registry hive from the given options Specify the key within that hive for which you Key SC need to set the permissions Select the required options to specify how the Inheritance inc a permission should effect its subkeys Settings Select the required options Note If you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table To modify a permission from the List of Permission Actions table select the appropriate row and click icon and change the required values To delete a permission from the List of Permission Actions tabl
165. ist and click Shutdown Now 3 Specify the shutdown options and click Shutdown 4 Click Yes to confirm Restart 1 Add computers to the list 2 Select the computers from the list and click Restart Now 3 Specify the shutdown options and click Restart 4 Click Yes to confirm Hibernate 1 Add computers to the list 2 Select the computers from the list and select Hibernate from More Actions list 3 Click Yes to confirm Stand by 1 Add computers to the list 2 Select the computers from the list and select Stand by from More Actions list 3 Click Yes to confirm Lock Computers Add computers to the list Select the computers from the list and select Lock Computers from More Actions list Click Yes to confirm ZOHO Corp 71 Viewing the Status of the Operation The Remote Shutdown tool provides the following status values e Last Operation denotes the last operation performed on a computer e Last Operation Initiated denotes the time at which the last operation was initiated e Status denotes the status of the last operation e Remarks to notify the details of errors encountered if any Scheduling Shutdown While it is possible to shutdown restart lock computers manually it is also possible to schedule this to happen at periodic intervals e Creating and Scheduling Shutdown Tasks e Viewing and Modifying Shutdown Tasks e Viewing Shutdown Task Status Creating and Scheduling Shutdown Tasks To create a Shutdown task
166. ive CD ROM Portable Devices Floppy Disk Bluetooth Image Printer Modem O O O O O O O 2 LogOff Action The LogOff Action setting helps you to retain revoke the Secure USB configuration when the User Logs Off e Don t Alter Device status Select this option to retain the configurations e Disable All Devices Excluding Mouse Select this option to revoke all the Secure USB configuration of the user when he logs off Note It is desirable to define and deploy Secure USB configurations at the computer level This is required because all the user specific USB configurations are also set at the computer level The sequence of operations during system startup and user logon logoff given below helps you to understand better ZOHO Corp 119 e System Startup The Secure USB configuration defined at the computer level gets applied e User logon The Secure USB configuration defined at the computer level gets applied first Then Secure USB configuration defined for that user if any gets over written e User Logoff The Logoff action defined for that user gets applied From the above if there is no computer configuration has been defined for securing the USB drives and if the LogOff Action is set at Don t Alter Device Status the user configuration will be available for other users who log on to that computer subsequently who do not have any specific configurations defined for them Step 3 Define Target Using th
167. ive search of the target drive to resolve a shortcut Prevents the system from using NTFS tracking features to resolve a shortcut Displays Start menu shortcuts to partially installed programs in gray text This setting makes it easier for users to distinguish between programs that are fully installed and those that are only partially installed The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 263 ManageEngine Desktop Central Help Documentation Security Policies Microsoft Management Console Desktop Central supports configuring the following security policies in Microsoft Management Console category Security Policy Restrict user from entering author mode Restrict users to the explicitly permitted list of Snap ins Restrict permit Component services snap In Restrict permit Computer Management snap in Restrict permit Device manager snap in Restrict permit Disk Management snap in Restrict permit Disk de fragmentation snap in Restrict permit Event viewer snap in Users cannot create console files or add or remove Snap ins Also because they cannot open author mode console files they cannot use the tools that the files contain All snap ins are prohibited except those that you explicitly permit Use this setting if you plan to prohibit use of most snap ins To explicitly permit a snap in open the Restricted Permitted snap ins setting folder and enable the set
168. l GPO Reports ZOHO Corp 226 General GPO Reports General GPO Reports All GPOs Recently Created GPOs Recently Modified GPOs GPOs by OUs All GPOs Provides the list of GPOs that are created in the domain To view the report click the All GPOs link available under the General Reports category Clicking a GPO from the report displays the complete information about that GPO Recently Created GPOs Provides the list of GPOs that are recently created in the domain To view the report click the Recently Created GPOs link available under the General Reports category This is determined based on the value contained in the createTimeStamp attribute By default the report displays the GPOs created in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking a GPO from the report displays the complete information about that GPO Recently Modified GPOs Provides the list of GPOs that are recently modified in the domain This is determined based on the value contained in the ModifyTimeStamp attribute To view the report click the Recently Modified GPOs link available under the General Reports category By default the report displays the GPOs modified in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking a GPO from the report displays the complete information about that GPO GPOs by OUs Provid
169. l automatically be added to the Desktop Central inventory after successful deployment Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Custom Script Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Custom Script Configuration in the targets To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Managing Custom Scripts ZOHO Corp 132 Setting Environment Variables K Setting Environment Variables Name the Configuration Defining Configuration Defining Target Deploy Configuration EE Environment variables are strings that contain information about the environment for the system and the currently logged on user Some software programs use the information to determine where to place files such as temp tmp path etc Environment variables control the behavior of various programs Any user can add modify or remove a user environment variable However only an administrator can add modify or remove a system environment variable Using Desktop Central the environment variables can be defined and added Step 1 Name the Configuration Provide a name and description for the Environment Variable Configuration Step 2 Define Configuration The following table lists the parameters that have to be specified Parameter
170. l be created and stored in the specified location in date time zip format An example of the backup file name 061018 1635 zip Note The MySQL database should be running prior to running the script If Desktop Central is running the database will also be running If not start the database using the startDB bat located under the lt Install_Dir gt DesktopCentral_ Server bin directory Scheduled Data Backup Follow the steps given below to schedule the data backup 1 Select the Admin tab 2 Click the Database Backup link available under the Tools category This opens the Database Backup screen 3 Specify the time for performing the backup operation The time should be specified in hh mm sec format The database will be backed up at this time everyday 4 Select the number of backups to be maintained The older ones will automatically be deleted 5 Specify the location to store the backed up database 6 Select the Notify when the database backup fails option and specify the email addresses if you want to be notified in cases of any failures Please note that you Should have configured your mail server settings to get notified 7 Click Save Changes ZOHO Corp 273 The destination directory specified as the argument should be an existing directory If you specify a nonexistent directory the data backup will not happen The MySQL database should be running when the task Is called If Desktop Central is running the database
171. l provides the details of the tasks executed on the target devices and the access logs of the tool execution Viewing Last Execution Status 1 Select the Tools tab from the Desktop Central client This opens the list of tools 2 3 that can be run on the network machines Click on any of the tools under the System Tools category to open the Task Details page This lists all the tasks that are already created and scheduled Click on a task to view the details such as the systems in which the task is executed the last execution time and the status of the task execution Clicking the status will provide the access log of the performed task Viewing Task Execution History L 2 3 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the network machines Click on any of the tools under the System Tools category to open the Task Details page This lists all the tasks that are already created and scheduled To view the history of the task executed on a specific system click the computer name This will provide the history of the task execution on that computer along with the status on each execution Clicking the status will provide the access log pertaining to that execution ZOHO Corp 59 Remote Desktop Sharing EF remote Desktop Sharing Remote Desktop Sharing enables the administrators to gain access to remote Windows desktops in the network It is a web based t
172. lder The folder which must be opened after the Outlook is invoked Select from the following options Outlook Startup in this Folder Today Inbox Calendar Contacts Tasks Journal Notes and User defined Select User defined option to make the user configure this option Select the frequency at which the contents of the Empty the Deleted Items Deleted Items folder should be cleared when exiting the folder upon exit Outlook Select User defined option to make the user configure this option Desktop Alert new mail arrives To enable or disable playing sound when a new mail ZOHO Corp 104 ManageEngine Desktop Central Help Documentation Parameter Description AutoArchive To enable or disable the automatic archiving of folder Run AutoArchive Specify the required option and choose the frequency at which archiving should be done Prompt to AutoArchive To specify whether to prompt before archiving or not The location where the archived files must be stored Move old items to Click the icon to select and assign a dynamic variable to this parameter The name of the archived file Delete expired items e To specify whether the expired items should be deleted mail folders only or not separator separator or not checking of names in the recipient list Message format amp handling Select the message format as HTML Rich Text or Plain Text Select User defined to leave it to the user to configure mae D
173. led the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited ZOHO Corp 266 ManageEngine Desktop Central Help Documentation Security Policy Restrict permit Remote installation services snap In Restrict permit Scripts logon logoff snap in Restrict permit Scripts startup shutdown snap in Restrict permit Security settings snap in Restrict permit Software installation computer snap in Restrict permit Software installation user snap in If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determ
174. led the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disab
175. licable Patches Latest Patches Missing Patches Missing Systems Affected Systems Informational Patches Obsolete Patches This section provides the description or definitions of the terms used in Desktop Central Site One or more well connected highly reliable and fast TCP IP subnets A site allows administrators to configure Active Directory access and replication topology quickly and easily to take advantage of the physical network When users log on Active Directory clients locate Active Directory servers in the same site as the user Domain Domain is a group of computers that are part of a network and share a common directory database A domain is administered as a unit with common rules and procedures Each domain has a unique name Organizational Unit OU An organizational unit is a logical container into which users groups computers and other organizational units are placed It can contain objects only from its parent domain An organizational unit is the smallest scope to which a Group Policy object can be linked or over which administrative authority can be delegated Group A collection of users computers contacts and other groups Groups can be used as security or as e mail distribution collections Distribution groups are used only for e mail ZOHO Corp 219 Security groups are used both to grant access to resources and as e mail distribution lists User The people using the workstations in the ne
176. lication to the users follow the steps below oS EW bp Gm Click Add Configuration link from the Quick Links available below the tabs Click the Install Software link available under the User Configurations Provide a name and description for the configuration Select the Installer Type as MSI Select the required package and specify the Run As option if required Select the Operation Type as Install Completely Assign or Redeploy as the case may be If you select the Assign option the application will be installed only when the user tries to open the application for the first time Select the Copy options as required Specify the time at which the software has to be installed Select the users to whom the software has to be installed 0 Click Deploy ZOHO Corp 9 Installing EXE based Applications for Users To install an EXE application to the users follow the steps below 1 Click Add Configuration link from the Quick Links available below the tabs 2 Click the Install Software link available under the User Configurations 3 Provide a name and description for the configuration 4 Select the Installer Type as EXE 5 Select the required package and specify the Run As option if required 6 Select the Operation Type as Install 7 Select the Copy options as required 8 Specify the time at which the software has to be installed 9 Select the users to whom the software has to be installed 10 Click Deploy
177. licenses and need to purchase more licenses to become compliant e Over Licensed When the software copies in use is less than the copies purchased This means that you have purchased more licenses than you actually use e Compliant When the software copies in use is almost same as the copies purchased Prohibited Software Details Every organization will have a set of software that are prohibited to be used in accordance with the company policies Detecting such prohibited software will help in tackling the compliance issues that might arise later Desktop Central provides an option to add the list of prohibited software of your company When any such software is detected it can be configured to be notified through an email to take necessary action Software Usage Statistics It is important to monitor the software usage statistics and record them Desktop Central provides the details of all the software installed in the network with the total number of copies with the usage details of each software like Frequently Used Occasionally Used or Rarely Used This will give a complete picture of the used and unused software in the network This helps to decide on the software purchases and renewals based on the ZOHO Corp 39 actual usage The savings on the license renewal cost can be huge when unused or very rarely used software are known well before the renewal time The Software Usage can be any of the following e Frequently Used Ref
178. menu Common Start Menu that are common for all the users of the computer Common Programs Contains the shortcuts that appear in the Programs Group group of the start menu that are common for all the users of the computer Common Startup Contains the shortcuts that appear in Start gt Group Programs gt Startup menu This specifies the applications that should be started during the startup of the system Common Desktop Contains the shortcuts and files that appear in the desktop that are common for all the users of the computer Common Application Contains the application data that are shared by all the Data users C Documents and Settings All Users Application Data ZOHO Corp 129 Click the icon to select and assign a dynamic variable to this parameter Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Common Folder Redirection Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Common Folder Redirection Configuration in the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 130 Executing Custom Scripts E Executing Custom Scripts Name the Configuration Define Configuration Define Target Deploy Configuration ae Desktop Central provides options for configuring almost all the computer configuratio
179. minal server ZOHO Corp 2 6 Limitations Ul When a site is chosen as the target for a user configuration the status of the configuration will always be In Progress This is because it is not possible to get the exact user counts of individual sites When a user login to different computers in a domain the status of the configurations defined for that user will reflect the status of the latest deployment When an already defined configuration is modified and re deployed the previous data will be overwritten and will not be shown in history reports Remote Shutdown Tool will not work for Windows 2000 computers Disk Defragmentation is not supported in Windows 2000 computers Shared and IP Printer configurations will not work in Windows Vista Windows 2008 and Windows 7 computers Known Issues 4 Printers shared in a Domain cannot be shared to computers in a Workgroup or vice versa Redirecting folders between computers of different Domains or between a Workgroup and a Domain computer is not supported Software Installation will not work in the following cases 1 Package Is in computer share of one Domain and you are trying to install it to a computer in another Domain 2 Package is in computer share of a Domain and you are trying to install it to a computer in a Workgroup or vice versa 3 Package is in computer share of one Workgroup and you are trying to install it to a computer in another Workgroup In Custom Script co
180. n both true settings and preferences True settings which are fully supported by Group Policy must use registry entries in the Software Policies or Software Microsoft Windows CurrentVersion Policies registry subkeys Preferences which are not fully Supported use registry entries in other subkeys Prevents the system from updating the Administrative Templates source files automatically when you open Group Policy The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 259 ManageEngine Desktop Central Help Documentation Security Policies Task Scheduler Desktop Central supports configuring the following security policies in Task Scheduler category Security Policy This setting removes the Properties item from the File menu in Scheduled Tasks and from the context menu that appears when you right click a task As a result users cannot change any properties of a task They can only see the properties that appear in Detail view and in the task preview proven tack runorend Prevents users from starting and stopping tasks manually D Prevents users from adding or removing tasks by moving EE Ole gene Chop or copying programs in the Scheduled Tasks folder Prohibit new task Prevents users from creating new tasks creation Prohibit task deletion Prevents user from deleting users from the scheduled tasks folder Been Prevents users from viewing or changing the properties of newly create
181. n more about the various User Reports provided by Desktop Central Active Directory General User Reports User Account Status Reports Password Based User Reports Privileged User Reports Logon Based User Reports ZOHO Corp 201 Active Directory General User Reports LB Active Directory General User Reports All User Accounts Recently Created User Accounts Recently Modified User Accounts User Accounts without Logon Scripts User Accounts in Multiple Groups User Accounts that Never Expires All User Accounts Provides the details of all the users of the domain that the system user running the Desktop Central belongs to To view the report click the All User Accounts link available under the General Reports category Clicking a user from the report displays the complete user information of that user Recently Created User Accounts Provides the details of the user accounts that are created recently This is determined based on the value contained in the createTimeStamp attribute of the Active Directory To view the report click the Recently Created User Accounts link available under the General Reports category By default the users created for the last one week is shown You have an option to choose a different period or to generate a report for a custom period Clicking a user from the report displays the complete information of that user Recently Modified User Accounts Provides the details of the user accounts modi
182. ncrease in network vulnerabilities and the sheer volume of software patches that fix these threats over the years has created a need for strict and efficient patch management in enterprises to avoid business downtime and to secure themselves against mishaps due to attacks The best way to address this problem is to have a systematic automated and affordable solution that is robust and manages patches effectively Desktop Central with its Patch Management module provides the system administrators the ability to respond to computer threats in quick time All this in compliance to the patch management life cycle and with a fresh perspective to network security Patch Management Features e Uses a hosted Patch Database at Zoho Corp site to assess the vulnerability Status of the network e Complete automated Patch Management Solution from detecting the vulnerabilities to deploying the patches Patch based deployment Deploy a patch to all the affected systems System based patch deployment Deploy all the applicable patches for a system Automatic handling of patch interdependencies and patch sequencing Reports on System vulnerabilities Patches OS etc Provides an update of the patch deployment status Follow the links to learn more Patch Management Architecture Patch Management Life Cycle Setting up Patch Management Module Scan Systems for Vulnerability Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches In
183. nd follow the instructions as explained below Step 1 Define Task L 2 3 Provide a name and description for the task Select the tools that you wish to run and click Next Based on the tool selection specify the options for executing the task as below L Check Disk Select the drive that has to be checked and the required options and click Next You can select from any of the following options e Verbose Displays the name of each file in every directory as the disk is checked e Quick Check This option is only available for NTFS file system This skips the checking of cycles within the folder structure and performs a less vigorous check of index entries to reduce the time Disk Cleanup Select the files and folders to be cleaned and click Next The following actions can be performed e Compress old files Windows can compress files that you have not used in a while Compressing the files saves disk space while still enabling you to use them No files are deleted Because files are compressed at different rates the displayed amount of disk space you will gain is approximate e Remove content indexer The Indexing service speeds up and improves file searches by maintaining an index of the files on the disk These files are left over from a previous indexing operation and can be deleted safely e Remove downloaded Program Files Downloaded program files are ActiveX controls and Java programs that are downloaded automati
184. ner Groups In Users Container Computers In Computer Container Groups In Builtin Container Users In Users Container Provides the list of users in the users container of the domain To view the report click the Users In Users Container link available under the Container Based Reports category Groups In Users Container Provides the list of groups in the users container of the domain To view the report click the Groups In Users Container link available under the Container Based Reports category Computers In Computer Container Provides the list of computers in the computer container of the domain To view the report click the Computers In Computer Container link available under the Container Based Reports category Groups In Builtin Container Provides the list of groups in the Builtin container of the domain To view the report click the Groups In Builtin Container link available under the Container Based Reports category ZOHO Corp 225 Active Directory GPO Reports Active Directory GPO Reports To access the GPO Reports follow the steps below 1 Click the Reports tab to invoke the Reports page 2 Click the GPO Reports from the left pane 3 Select the required link to view the reports Follow the links to learn more about the various GPO Reports provided by Desktop Central General GPO Reports GPO Link Based Reports Inheritance Based Reports GPO Status Based Reports Specia
185. nfiguration Logoff and shutdown scripts cannot be executed Known Issues in deploying Configuration to Windows Vista Client Machines l When Security Policies are deployed to Windows Vista machines the status will be shown as successful but the policies will not be applied Known Issues in Desktop Sharing 1 If the remote computer is shutdown using Remote Desktop Sharing the viewer will not close by itself and has to be closed manually It will display a blue screen Showing a message Meeting has stopped ZOHO Corp 271 2 4 When connecting from Firefox Flock browsers Desktop Central Add on xpi will be installed every time you access a remote computer using the Active X viewer If you do not accept to install the xpi within 20 seconds the remote service will be killed and you will not be able to access it You have to close the viewer and have to connect again In Java viewer Zoom In Zoom Out and Full Screen icons in the toolbar will not work When a remote connection is established a message You are now controlling the desktop will appear If you do not click OK within 20 seconds the connection will close automatically You have to close the viewer and have to connect again ZOHO Corp 278 Glossary Site Domain Organizational Unit Group User Computer IP Address Group Policy Object GPO Client Side Extension CSE Define Target Scope of Management Inactive Users Collection App
186. nfigurations For details refer to Defining the Scope of Management To reach the configuration screen follow the steps below 1 Click Add Configuration link from the Quick Links This will list all the supported configurations for users and computers 2 Click the required configuration listed under the User Configurations Desktop Central supports the following configurations that can be applied on users Configuring Alerts Executing Custom Scrips Configuring Display Settings Mapping Network Drives Setting Environment Variables Managing Files and Folders Redirecting User Specific Folders Configuring Internet Explorer Settings Configuring IP Printer Launching Applications Displaying Message Box Configuring MS Office Settings Configuring Outlook Settings Setting Path Managing Permissions Configuring Power Options Configuring Registry Settings Securing USB Devices Configuring Security Policies Configuring Shared Printer Managing Shortcuts Installing Software MSI EXE Format ZOHO Corp 76 Configuring Alerts di Configuring Alerts Name the Configuration Define Configuration Define Target Deploy Configuration eo a Alert Configuration enables you to warn the users about the password expiration lower hard disk space and larger temp file size The alert configuration are user specific and requires the user to be logged on to view the aler
187. ng patch analysis and publishing the latest vulnerability database occurs periodically The Central Patch Repository is a portal in the Zoho Corp site which hosts the latest vulnerability database that has been published after a thorough analysis This database ZOHO Corp 18 is exposed for download by the Desktop Central server situated in the customer site and provides information required for patch scanning and installation The Desktop Central Server is located at the enterprise customer site and subscribes to the Central Patch repository to periodically download the vulnerability database It scans the systems in the enterprise network checks for missing and available patches against the comprehensive vulnerability database downloads and deploys missing patches and service packs generates reports to effectively manage the patch management process in your enterprise How it Works Patch Management using Desktop Central is a simple two stage process e Patch Assessment or Scanning e Patch Download and Deployment Patch Assessment or Scanning Desktop Central periodically scans the systems in your windows network to assess the patch needs Using a comprehensive database consolidated from Microsoft s bulletins the scanning mechanism checks for the existence and state of the patches by performing file version checks registry checks and checksums The vulnerability database is periodically updated with the latest information
188. ng a less vigorous check of index entries ZOHO Corp 270 Disk Cleanup Tool The Disk Cleanup utility helps to cleanup the unwanted filed in the disk to increase the free space Desktop Central cleans the windows system for the following Remove Active Setup Temp Folders Compress old files Remove content indexer Remove downloaded Program Files Remove internet cache files Remove memory dump files Remove Office setup files Remove offline files Remove web pages Remove old check disk files Empty recycle bin Remove remote desktop cache files Remove setup log files Remove old system restore positions Remove Temporary files Remove temporary offline files Remove uninstall backup images Remove webclient and web publisher cache files See Also Windows System Tools Creating and Scheduling Tasks Viewing and Modifying the Tasks Viewing Task History Disk Defragmenter Check Disk ZOHO Corp 2 1 Disk Defragmenter Tool Adapted from Windows Help Documentation Volumes become fragmented as users create and delete files and folders install new software or download files from the Internet Computers typically save files in the first contiguous free space that is large enough for the file If a large enough free space is not available the computer saves as much of the file as possible in the largest available Space and then saves the remaining data in the next available free space and so on After a large p
189. ns from remote In addition to the configurations that are supported by Desktop Central administrators can also write their own scripts that could be run on the machines for accomplishing specific configurations The scripts could be any of the following e Batch file bat or cmd e In any other language hosted by Windows Script Host WSH such as VB Script JScript Perl REXX and Python et Note The script engines for languages like Perl REXX and Python must be registered with Windows Step 1 Name the Configuration Provide a name and description for the Custom Script Configuration Step 2 Define Configuration The table given below lists the parameters that have to be provided for defining the configuration The script that has to be executed in the machines You have an option to select the script from any of the following e Local The machine from where the configuration is being defined Inventory Refers to the Desktop Central inventory All the scripts that have been added Script Name using Managing Scripts procedure will be available here Network Share Refers to the network share The arguments that have to be provided while executing Script Arguments the scripts Execute Durina Refers to the script execution time This can be either 9 during the system startup or shutdown Refers to the mandatory fields ZOHO Corp 131 n Note The scripts specified from the local or share wil
190. ns within 90 minutes Either of the above whichever is earlier Reboot Policy Do not reboot Select this option if the client computers should not be rebooted after installing the service pack ZOHO Corp 149 ManageEngine Desktop Central Help Documentation Parameter Description e Force Reboot when the user has logged in Select this option to force the user to reboot the computer Specify the time within which the client machines will be rebooted and the message that has to displayed in the client machines e Force Shutdown when the user has logged in Select this option to force the user to shutdown the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines e Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines e Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines By Note If no service pack details are listed here check whether you can i configured the Proxy Settings Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Install Service Pack Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Install Service Pack Configuration in the defined target
191. nternet Explorer Network Power Management Proxy Configuration Restrict Media Security Service Management System Tools USB Security User Management XP Firewall Management To use the template follow the steps below 1 Select Admin gt Templates to view the templates 2 Click the Template that has to be applied to view its details click the Create from Template button to create the configuration Clicking Create Configuration link will also do the same action This opens the configuration with all the properties defined 3 Using the Defining Targets procedure define the targets for deploying the configuration 4 Click the Deploy button to deploy the defined Configuration in the targets defined To save the configuration as draft click Save as Draft ZOHO Corp 189 Supported Templates Desktop Central supports various templates that can be applied to Users Computers Follow the links below to view the details of the templates e Computer Configuration Templates e User Configuration Templates ZOHO Corp 190 Change local admin account password Cleanup Recycle bin to free up Hard Disk space Create Alternate local Admin Account Defrag Hard Disk for performance Delete local Administrator Account Disable the USB drives Disable Unused local Guest account Open MEDC ports for communication Restrict CD ROM access Restrict Floppy Access to locally logged on users Scan and Fix Hard disk Errors Start MEDC
192. nternet files Click the icon to select and assign a dynamic variable to this parameter Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Folder Redirection configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Folder Redirection Configuration in the targets defined The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 90 Installing Software MSI amp EXE Packages F CX Installing Software MSI amp EXE Packages 1 Name the Configuration 2 Define Configuration 3 Define Target 4 Deploy Configuration The Software Installation configuration helps you to install MSI and EXE packages remotely to specific users of several computers of the Windows network from a central location Step 1 Name the Configuration Provide a name and description for the Software Installation Configuration Step 2 Define Configuration You have an option to install either an EXE or an MSI package e Install MSI Package e Install EXE Package Install MSI Package Select the Installer type as MSI and specify the following values Parameter Description This will list all the MSI packages that are available in the MSI Package Name Software Repository Select the MSI that has to be installed The user as whom the MSI has to be installed Password for the us
193. o deploy the defined Launch Application Configuration in the targets defined The applications configured will be launched during the next system Startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 154 Displaying Legal Notices Name the Configuration Define Configuration Define Target Deploy Configuration eo a The important enterprise wide announcements legal notice etc can be configured using the Legal Notice configuration The configured message will be displayed whenever the user presses ctrl alt del to login Step 1 Name the Configuration Provide a name and description for the Legal Notice Configuration Step 2 Define Configuration Specify the following Remove Already Defined sagt this option to clear the previous configurations if Legal Notice Window Title SC the window title of the legal notice Specify the message that has to be displayed Click the icon to select and assign a dynamic variable to this parameter Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Legal Notice Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Legal Notice Configuration in the defined targets The configured legal notice will be displayed during the next system startup To save the
194. o store the configuration details this error message is shown The reasons could be any of the following Could not establish connection with the database Violations in data definitions 1002 Unknown error This error is shown when any runtime error occurs which is not defined in Desktop Central Please contact desktop central support with the details of the error 1003 DB Error This error is shown when the database connection is lost 1004 DB Error This error message is shown when you try to access the data which has been deleted from the database ZOHO Corp 239 1010 Invalid User While defining the scope of management if the user name provided is invalid this error message Is shown 1011 User is already Inactive When you try to add an user which is already present in the Inactive User list this error message Is shown 1101 Invalid Container name While defining targets for the configuration or while defining the scope of management if an invalid nonexistent container name is given this error occurs The error message is Shown when you click Add more targets button or during deployment 1103 Group Policy Object GPO creation failed For every configuration a Group Policy Object GPOs will be created When the GPO could not be created due to some access restrictions etc this error is shown 1104 Group Policy Object GPO deletion failed When an already defined configuration is deleted the
195. o suit your working environment e Windows Configurations A step by step guide to define and deploy configurations to remote Windows users and computers ZOHO Corp 6 Configuration Templates Provides the details of configuration templates and helps you to define configurations from Templates Software Installation Helps you to install Windows software to the users and computers of the domain from remote Patch Management Details the steps involved in managing the Windows Patches and hot fixes It helps you to automate the patch management process Hardware and Software Inventory Guides you to collect the hardware and software inventory details of your network and view the reports Active Directory Reports Helps you to view the reports of the Active Directory components Windows Tools Provides the list of Windows tools like Preventive Maintenance Tools Remote Tools etc and the steps in using them User Logon Reports Helps you get an up to date details of the user logon and history Appendix This section includes Interpreting Error Messages Knowledge Base FAQs Known Issues and Limitations of Desktop Central and Glossary ZOHO Corp 7 User Guide Software Installation Desktop Central enables remote software deployment and distribution to the users and computers of the Windows network This web based software deployment configuration helps administrators to install software from a central point It supports deplo
196. odified Select this option to overwrite the task If one with the same name exists This option is only available for create task The application or the program that has to be run Click the icon to select and assign a dynamic variable to this parameter The arguments to run the program if any Click the icon to select and assign a dynamic variable to this parameter The name of the user aS whom the task will be run Click the icon to select and ZOHO Corp 166 Parameter Description assign a dynamic variable to this parameter for example DomainName DomainUserName or ComputerName DomainUserName The password of the user Confirm the password again Specify the time to perform the task You can select from the following options Password Confirm Password Perform this task General Scheduled Task Completed Idle Time Power Management Daily To run the task daily Specify the time and duration to run the task Weekly To run the task on specific day s in a week Specify the time start date and days on which the task has to be run Monthly To run the task specific day every month s You need to specify starting time select a day and select a month months Once To run the task only once You need to specify the date and time At System Startup To run the task when the system is started At Logon To run the task during the user logon When Idle To run the ta
197. ols Desktop Central provides various windows tools that can be run on the network system simultaneously This section guides you through the purpose and the process of accessing these tools The Windows Tools include the following System Tools Remote Desktop Sharing Wake on LAN Tool Remote Shutdown Tool To access these tools select the Tools tab from the Desktop Central Client and click on the respective tool ZOHO Corp 52 System Tools Windows System Tools Desktop Central provides various system tools such as Disk Cleaner Disk Checker and Disk Defragmenter that can be run on the multiple computers simultaneously This section guides you through the process of creating and scheduling tasks to run these tools and to view the status history of the tasks that are executed Follow the links to learn more e Creating and Scheduling Tasks e Viewing and Modifying the Tasks e Viewing the Task History ZOHO Corp 53 Creating and Scheduling Tasks To create and schedule a task to run the Windows system tools in multiple computers follow the steps below L 2 Select the Tools tab from the Desktop Central client This opens the list of tools that can be run on the network machines Click on any of the tools under the System Tools category to open the Task Details page This lists all the tasks that are already created and scheduled Click the Add Task button to create a new task This opens the Add Task Wizard a
198. omputer out of standby Alternatively you can also check the Advanced setting table for parameters related to Wake on LAN and Waking on Magic Packets and enable them Wake On LAN WOL Cable For Wake On LAN to work on computers with older PCI busses a WOL cable must be installed between the Network Card and the Motherboard Because this requires opening the computer case we advice you to contact your PC manufacturer for specific instructions Enabling Directed Broadcasts on your Network To send WOL packets from remote networks the routers must be configured to allow directed broadcasts To know if the IP broadcast packets have been disabled check for the line no ip directed broadcast in the interface configuration If IP broadcasts are enabled the line no ip directed broadcast will not be present ZOHO Corp 69 Remote Shutdown Tool e Add Computers to Shutdown Restart e Shutdown Options e Supported Operations e Shutdown e Restart e Hibernate e Stand by e Lock Computers e Viewing the Status of the Operations e Scheduling Shutdown e Creating and Scheduling Shutdown Tasks e Viewing and Modifying Shutdown Tasks e Viewing Shutdown Task Status Remote Shutdown tool of Desktop Central provides options to shutdown restart lock hibernate systems from remote which is very useful for administrators Add Computers to Shutdown Restart Before adding computers to shutdown restart please ensure t
199. on Step 4 Deploy Configuration Click the Deploy button to deploy the defined Shortcut Configuration in the defined targets The shortcut configuration will take effect during the next system start up To save the configuration as draft click Save as Draft ZOHO Corp 173 Configuring Windows Services Configuring Windows Services Name the Configuration Define Configuration Define Target Deploy Configuration oS Applications that have to be run automatically whenever the system is started can be configured to run as a Windows service However in certain cases after installing an application as a service you may wish to change the startup type or delete the service The Service Configuration enables you to change the settings for the services available in the Control Panel gt Administrative Tools gt Services Step 1 Name the Configuration Provide a name and description for the Service Configuration Step 2 Define Configuration Specify the following values Select the name of the service from the combo box The combo box contains the list of standard Windows services If the required service is not listed click Customize to either select the service from the Additional Services list or add you own by giving the required details Specify the action to be performed from the following Don t Modify To preserve the client settings This option is selected by default Start Select this option to start
200. on and Shortcut data HKEY CURRENT CONFIG It has the Header Key currently used computer hardware profile HKEY CURRENT USER It has the preferences for the user currently logged in HKEY USERS Default It has the default profile preferences Keys are sub components of the hives Specify the key value ZOHO Corp 115 Parameter Description The type of the value This varies with respect to the Header Key selected Select the appropriate type from the combo box Specify the value to be added Click the 1 icon to select and assign a dynamic variable to this parameter Specify the data or expression If the new value has to be created without data enter Data Expression the word clear inside the parentheses as clear Click the icon to select and assign a dynamic variable to this parameter Note If you wish to write more values click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table Delete Value To delete a value from the registry select the Action as Delete Value and specify the following values Select the header key from the following options e HKEY CLASSES ROOT It has all file associations OLE information and Shortcut data e HKEY CURRENT CONFIG It has the Header Key currently used computer hardware profile e HKEY CURRENT USER It has the preferences for the user currently logged in e HKEY USERS Default It has the default prof
201. on or logoff Refers to the mandatory fields ZOHO Corp 78 n Note The scripts specified from the local or share will automatically be added to the Desktop Central inventory after successful deployment Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Custom Script Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Custom Script Configuration in the targets defined To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Managing Custom Scripts Viewing Configuration Reports Defining Targets ZOHO Corp 79 Configuring Display Settings keng Configuring Display Settings Name the Configuration Define Configuration Define Target Deploy Configuration eo a The Display Configuration is for configuring the settings of Microsoft Windows Desktop such as welcome message IntelliMouse tips icons folders and shortcuts wallpaper etc Step 1 Name the Configuration Provide a name and description for the configuration Step 2 Define Configuration The table below lists the display settings that can be configured using Desktop Central Specify the values only if a change is required for a particular parameter else leave it blank The wallpaper file image file that has to set as the desktop background The wallpaper can be set from either local comput
202. ool enabling access from anywhere in the network without requiring any native client It allows almost all operations to be performed on the remote desktop Remote Desktop Sharing Advantages 1 No separate authentication is required to gain access to a remote desktop 2 Supports viewing accessing remote desktops using Active X and J ava Plug ins 3 Prompts user confirmation before providing the access to a remote desktop Follow the links to learn more e Pre requisites e Connecting to Remote Desktop e Troubleshooting Tips ZOHO Corp 60 Remote Desktop Sharing Pre requisites Er Remote Desktop Sharing Pre requisites To access remote desktops the following pre requisites have to be met 1 Enable ActiveX Controls in the IE browser from where a connection is being established 2 How to configure Firefox and Flock browsers for installing Desktop Central Add on for Remote Desktop Sharing 3 Installing Java Plug ins in the Browser 4 Ports to be opened for Remote Control 5 Configuring Remote Desktop Settings How to enable ActiveX Controls in I nternet Explorer This configuration is required only in the browser from where a connection is being established Select Tools gt Internet Options menu from the Internet Explorer Select the Security tab from the Internet Options dialog Select Local Intranet Web content zone and click Custom Level Make the following options available under ActiveX controls and plug
203. ort is not listed select Name Protocol the Customize link to either choose the port from the Additional ports list or to add your own by providing the required details On selecting the port the dependent services are shown in this field This cannot be modified from here Dependent Services ZOHO Corp 138 1 To block unblock more ports click Add More Ports and repeat Step 2 The port gets added to the Firewall table 2 To modify a setting from this table select the appropriate row click icon and change the required values 3 To delete a setting from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets deploying the Firewall Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Firewall Configuration in the defined targets The configurations will take effect during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 139 Configuring General Computer Settings P Configuring General Computer Settings Name the Configuration Define Configuration Define Target Deploy Configuration E dE The General Configuration is for configuring the general settings for the computers such as configuring display the last user name synchronize the system time with Time Server and so on Step 1 Name the Configuration Provide a name and descri
204. ortcut is an icon that points to a file or folder The Shortcut Configuration enables you to add shortcuts to the users from a central point Step 1 Name the Configuration Provide a name and description for the Shortcut Configuration Step 2 Define Configuration You can perform the following actions Create a Shortcut Delete a Shortcut Create a Shortcut To create a shortcut select the Action as Create Shortcut and specify the following values Parameter Description To modify the existing shortcut select this Overwrite option Shortcut Name Specify the name of the shortcut Browse and select the target application from the network for which a shortcut has Target Application to be created The target application can also be in the local machine where the configuration is being deployed If the application requires any arguments Arguments specify the arguments Leave it blank if it does not require any arguments Select the location to create the shortcut The shortcut location can be any of the Shortcut Location following e User Desktop Refers to the desktop of that user ZOHO Corp 125 User Favorites Refers to the favorites folder of that user e User Start Menu Refers to the start menu of that user e User Programs Group Refers to the Start gt Programs group of that user e User Startup Group Refers to the Start gt Programs gt Startup group of that user e User Quick
205. ortion of a volume has been used for file and folder storage most of the new files are saved in pieces across the volume When you delete files the empty spaces left behind fill in randomly as you store new ones The more fragmented the volume is the slower the computer s file input output performance will be Desktop Central provides option to run the defragmenter tool on multiple machines simultaneously It Supports the following options e Verbose Displays the complete analysis and defragmentation reports e Analyze Analyzes the volume and displays a summary of the analysis report e Force Defragmentation Forces defragmentation of the drive regardless of whether it needs to be defragmented ZOHO Corp 272 Data Backup and Restore Desktop Central stores all the configuration details status of deployed configurations User Logon Reports Active Directory reports etc in the database Backing up the data is necessary to prevent the data loss that may happen due to unforeseen circumstances e Manual Data Backup e Scheduled Data Backup e Data Restore Manual Data Backup Follow the steps given below to take a back up of the ManageEngine Desktop Central data manually 1 Open a command prompt 2 Go to lt Install_ Dir gt DesktopCentral_ Server bin directory 3 Execute the backupDB bat as given below backupDB bat lt destination_directory gt For example backupDB bat c DesktopCentralBackup The backup file wil
206. orts Defining Targets ZOHO Corp 140 Managing Windows Local Groups P amp Managing Windows Local Groups ie E Name the Configuration Define Configuration Define Target Deploy Configuration The Group Management allows you to add modify or delete local groups from the computers Step 1 Name the Configuration Provide a name and description for the Group Management Configuration Step 2 Define Configuration You can perform the following actions Add Group Delete Group Modify Group Add Group To add a group to the computer select the Add Group link from the Choose Group Action table and specify the following The name of the group that has to be created The description of the group Select the Member Type as Local Domain User or Domain Group and specify select the EEN users or global groups that have to be added to the local group ar Select this option if you wish to overwrite the Overwrite if group already a Get group definition if one with the same name exists Note If you wish to add more groups or to perform another action click Add More Actions button and continue The values gets added to the List of Settings table ZOHO Corp 141 Delete Group To delete a group from the computer select the Delete Group link from the Choose Group Action table and specify the group name that has to be deleted ch Note If you wish to delete more groups or to perform another n
207. oups with Member Details link available under the Member Based Reports category Clicking a group from the report displays the complete information of that group Groups with Maximum Members Provides the details of the large groups in the domain based on its members count To view the report click the Groups with Maximum Members link available under the Member Based Reports category You can customize the report by selecting the member count Clicking a group from the report displays the complete information of that group Groups without Members Provides the list of groups that do not have any members To view the report click the Groups without Members link available under the Member Based Reports category Clicking a group from the report displays the complete information of that group User only Groups Provides the list of groups that have only users as its members To view the report click the User only Groups link available under the Member Based Reports category Clicking a group from the report displays the complete information of that group ZOHO Corp 218 Computer only Groups Provides the list of groups that have only computers as its members To view the report click the Computer only Groups link available under the Member Based Reports category Clicking a group from the report displays the complete information of that group Nested groups Provides the list of nested groups groups within groups in the domain
208. oy the defined configurations to the selected targets You also have an option to save the configurations as drafts for later modifications by clicking the Save as Draft button Note The collections that are saved as drafts will not be deployed You have to modify the definition and deploy it later ZOHO Corp 180 Defining Targets e Selecting Targets from a Domain e Selecting Targets from a Workgroup e Selecting Targets in Remote Offices e Modifying a target in Target List e Deleting a target from the Target List After defining the configuration the configuration has to be deployed in the target client workstations The target client workstations have to be defined for the configurations individually Defining the targets involves selecting various types of targets given below The targets must be defined to deploy the Configuration in the machines of the network When you add a configuration or collection of Configuration you can find Step 2 as Define Target in the GUI or in this documentation This section explains the procedure to define the target for a configuration or collection of Configuration To define the targets for deploying the configuration or collection the targets must be added to the Target List A target can be added removed or modified in the Target List Selecting Targets from a Domain To add target computers and users from a Active Directory based domain follow the steps below 1 Sele
209. p Documentation Parameter Description At startup open all files Refers to the folder containing the files that have to be Im opened during startup Access Refers to the default working folder for Microsoft Access Open Save Folder Clicking Open or Save menu will open this folder location Command Bare colder Refers to the location where the command bar buttons of Microsoft Access are stored Refers to the default working folder for Microsoft Open Save Folder Powerpoint Clicking Open or Save menu will open this folder location Refers to the location where the command bar buttons of Microsoft Powerpoint are stored Refers to the location where the Microsoft Office Template Folder templates are stored Shared Template Folder Refers to the location where the shared Microsoft Office templates are stored Refers to the location where the old journal item file is Journal Item Log File stored Journal Outlook Item Log Refers to the location where the old journal item file that File is referred by the journal entry is stored Refers to the default location for storing the favorites da mal FERERSs Clicking the Add Favorites menu item will store the URLs In this location a LENAS Refers to the location where the user views are stored Print Settings File ja to the file which stores the print styles of the user Click the icon to select and assign a dynamic variable to this parameter Command Bars Folder
210. pies count will show the computers that have the software installed You can filter the view by selecting a vendor from the combo box To view the report select the I nventory tab and choose the Software by Manufacturer link available under Software Reports category by hovering the mouse over the I nventory Reports Recently I nstalled Software Provides the list of software installed recently You can choose to select a pre defined period or provide a custom period to get the software list To view the report select the Inventory tab and choose the Recently I nstalled Software link available under Software Reports category by hovering the mouse over the I nventory Reports Prohibited Software Provides the list of prohibited software detected in the network To view the report select the I nventory tab and choose the Prohibited Software link available under Software Reports category by hovering the mouse over the I nventory Reports Software Usage by Computer Provides the list of software and their usage statistics in individual computers To view the report select the I nventory tab and choose the Software Usage by Computer link available under Software Reports category by hovering the mouse over the I nventory Reports ZOHO Corp 49 Software Product Keys Provides the list of Product Keys that were used for installing the software The Product Keys can be identified for the following software Adobe Photoshop Macromedi
211. port displays the complete information of that account Recently Logged On Computers Provides the list of computer accounts through which an user has logged on to the domain This is determined based on the value contained in the lastLogon attribute To view the report click the Recently Logged On Computers link available under the General Reports category ZOHO Corp 210 By default the report displays the computer accounts through which an user has logged on to the domain in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking a computer account from the report displays the complete information of that account Recently Modified Computer Accounts Provides the details of the computer objects that are modified recently This is determined based on the value contained in the ModifyTimeStamp attribute To view the report click the Recently Modified Computer Accounts link available under the General Reports category By default the report displays the computer accounts that are modified in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking a computer account from the report displays the complete information of that account Disabled Computer Accounts Provides the list of computer accounts that are disabled in the domain This is determined based on the value contained in the userAccountControl
212. ps or can be a specific user computer You also have an option to exclude some desktops based on the machine type OS type etc 10 My free trial expired before was through evaluating Desktop Central Can receive an extension Customer Satisfaction is our prime motive During the trial period of 30 days unlimited number of desktops can be managed by Desktop Central After the trial period the Software automatically switches to the free edition where only 25 desktops can be managed If you feel you would like to test the software for more number of desktops but your trial period has expired Kindly contact us so that we can arrange for a temporary license for few more days as per your requirement You may note that the transition is smooth with no data loss and the configurations are not lost at any point of time We want to make sure you are completely satisfied that the software Is satisfying your need and solving your problem before buying it 11 Why is Desktop Central configuration done through a Web interface Desktop administrators are always on the move Desktop Central with its web based interface facilitates the administrators to access the product from anywhere in the network not requiring them to be glued at one place for managing the desktops using the product 12 How is Desktop Central licensed Desktop Central is licensed on annual subscription based on the number of Desktop it would manage You can get the Pricing for
213. ption for the General Configuration Step 2 Define Configuration The table below lists the general settings that can be configured using Desktop Central Specify the values only if a change is required for a particular parameter else leave it blank Parameter Description To specify whether to display the previously logged user name or not This is displayed when a user logs on to the system To leave it unchanged select Preserve client settings option The name of the registered owner of the system This is Registered Owner displayed in the General tab of the My Computer properties window Display last User Name The name of the company This is displayed in the zk Registered Company General tab of the My Computer properties window Browse and select a time server to synchronize the time Time Server of the computer with of the time server Time synchronization happens when the computer is started Click the icon to select and assign a dynamic variable to this parameter Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the General Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined General Configuration in the defined targets The configuration will take effect during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Rep
214. r Desktop Refers to the desktop Shortcut Location ZOHO Corp 126 of that user e User Favorites Refers to the favorites folder of that user e User Start Menu Refers to the start menu of that user e User Programs Group Refers to the Start gt Programs group of that user e User Startup Group Refers to the Start gt Programs gt Startup group of that user e User Quick Launch Bar Refers to the quick launch bar of that user e All Users Desktop Refers to the desktop common for all the users e All Users Start Menu Refers to the start menu common for all users e All Users Programs Group Refers to the Start gt Programs group common for all the users e All Users Startup Group Refers to the Start gt Programs gt Startup group common for all the users Note If you wish to delete more shortcuts click Add More Shortcut button and repeat step 2 The defined shortcut gets added to the Shortcut table To modify a shortcut from the Shortcut table select the appropriate row and click icon and change the required values To delete a shortcut from the Shortcut table select the appropriate row and click Icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Shortcut Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Shortcut Configuration in the defined targets The shortcut configura
215. r logs in and logs out immediately this may not be tracked e Setting Up User Logon Reports e Viewing User Logon Reports ZOHO Corp 195 Viewing User Logon Reports E Viewing User Logon Reports To view the User Logon Reports select the Reports tab and click the User Logon Reports link from the left pane The User Logon Reports are classified under the following headings click the links to learn more e General Reports e Usage Reports e History Reports ZOHO Corp 196 General Reports 9 General Reports Currently Logged on Users Provides the list of users who are currently logged on to the domain To view the report select the Reports tab click the User Logon Reports from the left pane and click the Currently Logged on Users link available under the General Reports category Currently Logged on Computers Provides the list of computers from where users have logged on to the domain To view the report select the Reports tab click the User Logon Reports from the left pane and click the Currently Logged on Computers link available under the General Reports category ZOHO Corp 197 Usage Reports Usage Reports Computers with No User Logon Provides the list of computers where no user have logged on To view the report select the Reports tab click the User Logon Reports from the left pane and click the Computers with No User Logon link available under the Usage Reports category
216. ration Define Target Deploy Configuration ANPE The User Management allows you to add modify or delete local users from the computers Step 1 Name the Configuration Provide a name and description for the User Management Configuration Step 2 Define Configuration You can perform the following actions Add User Change Password Remove User Modify User Add User To add an user to the computer select the Add User link from the Choose User Action table and specify the following Parameter User Name Full Name The full name of the user Description Password Confirm Password Overwrite if user already Select this option to overwrite the user if one exist with the same name exists password at next logon password during the next logon or not Password password or not Password Never Expires Specify whether the password should expire or ZOHO Corp 176 ManageEngine Desktop Central Help Documentation Parameter Description not Account is Disabled Specify whether the user account should be disabled or not User Profile Specify the groups in which this user account is a member Specify the logon script that has to be OGONEM executed during the user logon Profile Path SC path where the user profiles has to Local Path Specify a local path as the home folder For example c users johnsmith If the user s home folder has to be stored in a network directory select the drive letter in the
217. ration Define Target Deploy Configuration oS Launch Application configuration enables you to launch an application during startup or Shutdown of the computer Step 1 Name the Configuration Provide a name and description for the Launch Application Configuration Step 2 Define Configuration Select whether the application has to be launched from the local computer or from the network share If you select the Local option all the selected target computers should have the application in the same location Specify the following Browse and select the application that has to be launched The applications that are available in the local i i APpacAL N NANE machine from where the application has to be launched can also be specified Specify the arguments for the application if any Click the icon to select and assign a dynamic variable to this parameter To launch more applications click Add More Application and repeat Step 2 The added application gets added to the Launch Application table To modify an application from this table select the appropriate row click icon and change the required values To delete an application from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Launch Application Configuration ZOHO Corp 153 Step 4 Deploy Configuration Click the Deploy button t
218. rdware detected in the scanned systems To view the hardware details select the Inventory tab and click the Hardware link It provides the following details Hardware Name Name of the hardware device Hardware Type Type of the hardware like processor keyboard port etc Manufacturer Name of the manufacturer of that hardware device Number of Items Total number of items available in the scanned system To get the details of number of copies available in each system click the number of items You can use the Column Chooser to select the columns to view ZOHO Corp 42 Viewing Software Details The Software Inventory view provides the details of the software detected in the scanned systems To view the software inventory details select the Inventory tab and click the Software link You can filter the view by Software Type Access Type or License Compliance status using the Filter option It provides the following details Software Name Name of the software Version The version of the software Software Type Can be either commercial or non commercial Use the Move To option to specify the software type Purchased Number of copies purchased This information has to be provided by clicking the Add Modify License button or from Manage Software Licenses Installed Number of copies installed Remaining Number of licenses remaining Compliant Status The license compliance status of the software The status is arriv
219. rgets will happen as scheduled To save the configuration as draft click Save as Draft ZOHO Corp 148 Installing Windows Service Packs 1m I nstalling Windows Service Packs Define Target AWT a Name the Configuration Define Configuration Deploy Configuration The Install Service Pack configuration enables you to install windows service packs to operating system and other windows applications from a central location Step 1 Name the Configuration Provide a name and description for the Install Service Pack Configuration Step 2 Define Configuration Specify the following All the available Service packs are listed here You can filter the view based on the OS or the application by selecting the appropriate option from the Select Application combo box Select the Service Pack Deployment Settings Select the service pack from the list and specify whether to reboot the system after applying the service pack Install After Select this option and specify the date and time after which the service pack has to be installed The service pack will be installed based on the Install Options selected after the scheduled time Install Options Install during computer startup Select this option if the service pack has to be deployed during computer startup Install during 90 minutes refresh interval Select this option if the service pack has to be installed after the computer startup when the next update happe
220. rity policy from this table select the appropriate row click icon and change the required values To delete a security policy from this table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Security Policies Configuration ZOHO Corp 121 Step 4 Deploy Configuration Click the Deploy button to deploy the defined Security Policies Configuration in the defined targets The security policies will be applied during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 122 Configuring Shared Printer Name the Configuration Define Configuration Define Target Deploy Configuration oS When a printer is installed in a machine in the network and is shared other machines in the network can use this printer for their printing needs Desktop Central enables you to configure the shared printer in the user machines For configuring an IP printer connection to the computer refer to the Configuring IP Printer topic Note To add the Shared Printer Configuration a computer must be installed with printer connection and must be shared Step 1 Name the Configuration Provide a name and description for the Shared Printer Configuration Step 2 Define Configuration You can perform the following actions e Add a Shared Printer e Delete a Shared Printer Add a Shared Printer To
221. rom the combo box Specify the data or expression If the new value has to be created without data enter the word clear inside the parentheses as clear Data Expression ZOHO Corp 162 ManageEngine Desktop Central Help Documentation Click the icon to select and assign a dynamic variable to this parameter Note If you wish to write more values click Add More Registry Settings button and repeat step 2 The values gets added to the Registry Settings table Delete Value To delete a value from the registry select the Action as Delete Value and specify the following values Header Ke Select the header key or hive as y HKEY LOCAL MACHINE Ke Keys are sub components of the hives Specify y the key value Specify the value to be deleted Note If you wish to delete more values click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table Add Key To add a registry key select the Action as Add Key and specify the following HKEY LOCAL MACHINE the key value to be added Note If you wish to add more keys click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table Delete Key To delete a registry key select the Action as Delete Key and specify the following values HKEY LOCAL MACHINE the key value that has to be deleted Note If you wish to delete more keys click Add Registry
222. s Prevents Internet Explorer from checking whether a new version of the browser is available Prevents the Internet Explorer splash screen from appearing when users start the browser The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 255 Security Policies Network Desktop Central supports configuring the following security policies in Network category Security Policy Hide Entire Network from Network Neighborhood AlphaNumeric password Enable access to properties of RAS connections available to all users Ability to delete all user remote access connection Description Removes all computers outside of the user s workgroup or local domain from lists of network resources in Windows Explorer and My Network Places Windows by default will accept anything as a password including nothing This setting controls whether Windows will require a alphanumeric password Le a password made from a combination of alpha A B C and numeric 1 2 3 characters Determines whether a user can view and change the properties of remote access connections that are available to all users of the computer Determines whether users can delete all user remote access connections LAN connections connections remote access connections Prohibit access to Determines whether users can change the properties of a Prohibit access to properties of components of LAN Prohibit access to
223. s e Server Based Reports e Computer OS Based Reports ZOHO Corp 209 General Computer Reports re General Computer Reports All Computers Windows Workstation Recently Added Computers Recently Logged On Computers Recently Modified Computer Accounts Disabled Computer Accounts Computer Accounts by OU All Computers Provides the list of all the computer accounts available in the domain To view the report click the All Computers link available under the General Reports category Clicking a computer account from the report displays the complete information of that account Windows Workstation Provides the details of the workstations in the domain All the computers except Servers and Domain Controllers are termed as workstations To view the report click the Windows Workstation link available under the General Reports category Clicking a computer account from the report displays the complete information of that account Recently Added Computers Provides the details of the computer objects that are created recently This is determined based on the value contained in the createTimeStamp attribute To view the report click the Workstations link available under the General Reports category By default the report displays the computer accounts that are created in the last one week You have an option to choose a different period or to generate a report for a custom period Clicking a computer account from the re
224. s The software installation for the selected targets will happen during the next system startup To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 150 Configuring IP Printer Sei Si Configuring IP Printer Name the Configuration Define Configuration Define Target Deploy Configuration oS The IP Printer Configuration is for adding or deleting the IP Printer connection in the computers For configuring a shared or IP printers in the computer for specific users refer to the Configuring Shared Printer Configuring IP Printer topics under User Configurations Step 1 Name the Configuration Provide a name and description for the IP Printer configuration Step 2 Define Configuration You can perform the following actions e Add an IP Printer e Delete an IP Printer Add an IP Printer To add an IP Printer select the Action as Add and specify the following values Description The host name or IP address defined for the DNS Name IP printer Example 192 111 2 32 The display name for the printer The printing protocol supported by the printer Protocol Select the printing protocol from the Protocol list box The default option is RAW The port number queue name in which printing protocol is communicating between the computer and printer Enter the port number in the Port Number field if
225. s 2000 2000 amp XP will report back Refers to the build number OsBuildNumber of the currently installed 1381 2195 operating system Refers to the service pack OsCsdVersion of the currently installed operating system Will be replaced by the full l et a ns oe profile Will be replaced by the full path of where user profiles C Documents and Settings are stored Will be replaced by the path C Documents and Internet Files shell folder Settings Temporary Internet Files Will be replaced by the path n Cookies shell folder Will be replaced by the path n ShellDesktop to current user s Desktop Ge and shell folder ettings J ohnSmith Desktop ZOHO Corp 275 Zil Description Example Value of the Variable Variable Will be replaced by the path to current user s Favorites C Documents and Shell folder also referred to Settings J ohnSmith Favorites as IE Bookmarks Will be replaced by the path C Documents and mee Shell folder Settings History Will be replaced by the path C Documents and ShellMyPictures to current user s My Settings ohnSmith My Pictures shell folder Documents My Pictures Will be replaced by the path ShellNetHood to current user s Network Neighborhood shell folder Will be replaced by the path to current user s Personal C Documents and Shell folder also referred to Settings J ohnSmith My Documents as My Documents Will be replaced by the path Eben and Sh
226. sage BOX E 101 ZOHO Corp 2 Configuring MS Office Settings ccc cccccccccssssseeceeeeeeeeeseeeeeeeesseeeeeeeeeeeesseeeesceeeeessaeseeeceeeesseaaasssseeeeeeees 102 Configuring Outlook Settings x icasesccdccnccneadivscacdeatsanesieadsenddeemacedenibicesawiosansdasdpaae decbaasncsheniweceabsenontenebsencactes 104 EE 107 Managmo SUIS el 108 Configuring Power Options nnnsnnn0annnnnnnsennnennnnsennnnnrnnssnnnrnrennrnnnrrrrrnnrrrrnnsennrrrrennsnnnrrrennnnnnnnn rreren 112 Configuring Registry Ed e EE 115 Se ne I Sy Re 119 COMMOUTING Sec rity eer EE 121 Configuring Shared in e CN 123 Managing SIMOMIC TE 125 COMPUTEr COMMUN dee E 128 Redir cting Common Se 129 Exec ting ef ein E ele CC seec cnszeceecceomcatsacsate desdecticesstoeeidsGateshdthctnede deadeqsidaacnededeedeetdehaseadeteesseeeerteciaeds 131 Setting Environment Vartables 133 Managing Files and e e 135 Configuring Windows XP Firewall nenn 138 Configuring General Computer Settings cccccccccccccccceesseeeeeeeeeeeeeeeeeeeeeeeeaaeaeegeeeeeeeeeeeeeeeeeeeeaaaaaaaaes 140 Managing Windows Local Groups cceccceeceeeeeeeeeeaeeeeeeeeaeeeeeeeseeeeeeeseeeeeeeeseeaeeeessaeeeeeeessaeeeessaaagaees 141 MNO P er 143 Installing Software MSI amp EXE backages A 145 Installing Windows Service Packs cccccccccssssccsssssseeeeeeeeeeeeeeeeeececcouassseseseeeeeeeeeeeeseseccccasssssesensseeseees 149 ere let tel EE 151 Launching Applications sanasccasce
227. search button Removes the Search button from the Windows Explorer from Windows explorer toolbar Hides the manage item Removes the Manage item from the Windows Explorer on the Windows explorer context menu This context menu appears when you context menu right click Windows Explorer or My Computer This setting removes the Hardware tab from Mouse Keyboard and Sounds and Audio Devices in Control Remove hardware tab Panel It also removes the Hardware tab from the Properties dialog box for all local drives including hard drives floppy disk drives and CD ROM drives Remove DFS tab Removes the DFS tab from Windows Explorer Prevents users from selecting the option to animate the Remove UI to change movement of windows menus and lists If you enable menu animation setting this setting the Use transition effects for menus and tooltips option in Display in Control Panel is disabled Remove UI to change When this Display Properties option is selected the keyboard navigation underlining that indicates a keyboard shortcut character indicator setting hot key does not appear on menus until you press ALT Removes shutdown from the start menu and task ZOHO Corp 251 ManageEngine Desktop Central Help Documentation Security Policy No Computere near me in My Network places No Entre network in My Network places Do not request alternate credentials Request credentials for network installations Hide logo
228. sed on the Operation Type amp Installation Uninstallation Option selected but this will begin after the time specified here Schedule Time to Perform the Operation ZOHO Corp 147 ManageEngine Desktop Central Help Documentation e Do not reboot Select this option if the client computers should not be rebooted after installing the software e Force Reboot when the user has logged in Select this option to force the user to reboot the computer Specify the time within which the client machines will be rebooted and the message that has to displayed in the client machines e Force Shutdown when the user has logged in Select this option to force the user to shutdown Reboot Policy the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines e Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines e Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Windows Installer Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Windows Installer Configuration in the defined targets The software installation for the selected ta
229. sion Management allows you to grant revoke permission on the files folders and registry for the users Desktop Central Permission Management Configuration enables you to grant revoke permissions to multiple users from a central point Step 1 Name the Configuration Provide a name and description for the Permission Management configuration Step 2 Define Configuration You can grant or revoke permissions for the following objects e Files e Folders e Registry Files To grant or revoke permissions for files select the File tab and specify the following values RR Select the users and groups for whom you User Group Principal ee would like to grant or revoke permissions Select the action from the following e Append To append to the existing file permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full Action permissions if you just select a deny permission to write only write permission will be removed while the user group can still modify the object Overwrite To overwrite the existing file permissions e Revoke To revoke the existing file ZOHO Corp 108 Parameter Description permissions of the specified user group All the permissions to the specified user group on that file will be removed However the inherited permissions will not be removed Path Specify the path of the file for which you need to
230. sk when the system is idle for the specified time Enabled Select this option to run the task at the specified time Run only when logged on Select this option to run the task only when the user has logged on Delete the task if it is not scheduled to run again Select this option to delete the task when it is no longer scheduled Stop Task Select this option and specify the duration after which the task will be stopped Select the required options Specify the duration the system has to be idle before starting a task Stop the task if the computer ceases to be idle Select the required options Don t start the task if the computer is running on batteries Stop the task if battery mode begins Wake the computer to run this task ZOHO Corp 167 denotes mandatory parameters If you wish to create modify more tasks click Add More Task button and repeat step 2 The defined task gets added to the Task table Note When a wrong password is provided for tasks scheduled in Win2k WinXP SP1 machines the tasks will be successfully created but fails to execute Delete a Task To delete a task select the Create Task tab of the Scheduler Configuration and specify the name of the task that has to be deleted If you wish to create modify delete more tasks click Add More Task button and repeat step 2 The defined task gets added to the Task table To modify a task from the Task table select the appropriat
231. software either by running a pre installation script should be specified while creating a package or by selecting the Operation Type as Remove In the latter case you need to add two packages one to remove the older version and the other to install the new version Specify the Scheduler details for installing the software Description Specify whether the installation uninstallation should happen during or after user login e During Login Select this option if the software has to be installed uninstalled during the user login Installation Uninstallation Option ZOHO Corp 93 Parameter Schedule Time to Perform the Operation Reboot Policy Step 3 Define Target Description After Login Select this option if the software has to be installed uninstalled after the user login but within 90 minutes During or After Login Either of the above whichever is earlier Select his option and specify the data and time after which the installation should begin It may be noted that the installation uninstallation will still be based on the Operation Type selected but this will begin after the time specified here Do not reboot Select this option if the client computers should not be rebooted after installing the software Force Reboot when the user has logged in Select this option to force the user to reboot the computer Specify the time within which the client machines will be rebooted and the message that
232. stalled by selecting the Show Agent Installed Computers option You can also filter the view based on the domains and remote offices 4 Select the viewer as Active X or Java Viewer For Java Viewer you need to have java plug ins installed in the browser 5 Click Connect link under the Action column to connect to the desktop You will see the status getting changed to connecting and subsequently to Connected Now click the View Desktop link to control the users desktop Note When you are connecting to a remote desktop for the first time from a specific system you must have logged in to the system with local administrative privileges Subsequent connections from the same machine do not require this as the necessary ActiveX controls and plug ins would have got downloaded What can you do with this After establishing connection with a remote desktop you can perform all actions that you would normally do from that system For example you can perform a configuration Start stop applications etc Once you have established connection with the remote desktop you can use the toolbar to perform specific actions Toolbar Icon altDel To send ctrl alt del message to the remote computer e Refreshes the view If the computer is locked or no user has logged on you will get the login dialog AltTab To switch between different applications in the remote computer To black out the users monitor so that the user may not see the
233. stalling Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems Viewing Highly Vulnerable Systems Viewing Patch Reports ZOHO Corp 17 Patch Management Architecture e The Patch Management Architecture e How it Works The Patch Management Architecture The Patch Management consists of the following components e External Patch Crawler e Central Patch Repository e Desktop Central Server Download vwinerabiliy information a d Download Patches Enterprise eeu CE a ey External Patch Crawler TT i Download ufrpger abiAlif Central Patch aR eee Deeg NW Dropped Paich Assessment Desktop Central Repository q Firewall r i D Publish modified vulreradity dalabase Fig Patch Management Architecture The External Patch Crawler resides at the Zoho Corp site and repeatedly probes the internet to draw vulnerability information from the Microsoft website Patch download assessment for patch authenticity and testing for functional correctness is alSo carried out at this site The final analysis and data are correlated to obtain a consolidated vulnerability database which serves as a baseline for vulnerability assessment in the enterprise The modified vulnerability database is then published to the Central Patch Repository for further use The whole process of information gatheri
234. such as Open or Save Clip Art User Options Command Bars Shared Template etc can be configured for all the users using Desktop Central MS Office Configuration Step 1 Name the Configuration Provide a name and description for the MS Office configuration Step 2 Define Configuration The MS Office applications that can be configured using Desktop Central are listed in the Choose Application Suite combo box Select the application version and specify the values that have to be changed Leave it blank if no change is required The following table lists the parameters that can be configured for each MS Office applications Word Refers to the default working folder for Microsoft Word Open Save Folder Clicking Open or Save menu will open this folder location Clip Art Folder Refers to the default Clip Art folder This opens when you H insert an image from the clip art User Options Folder Refers to the folder where the user options are stored Tools Folder Refers to the folder where the office tools are stored Refers to the folder where the recovered files are stored Auto Recover Folder due to the system crash Startup Folder Refers to the location where the templates and add ins H are loaded during the startup of Microsoft Word Refers to the default working folder for Microsoft Excel Open Save Folder Clicking Open or Save menu will open this folder location ZOHO Corp 102 Y ManageEngine Desktop Central Hel
235. t accounts from the client computers to avoid any misuse This template helps to disable the unused guest accounts from the client computers Open MEDC ports for communication Desktop Central requires port 8021 for agent server communications and port 6100 for Remote Desktop Sharing These port should not be blocked by the Windows Firewall for smooth functioning This template when applied to client computers will open up these ports to enable proper communication between the agent and server Restrict CD ROM access This template restrict the users form accessing the CD ROM drives Restrict Floppy Access to locally logged on users Allowing locally logged on users to access the floppy drives is a vulnerable point for hacking Administrators prefer to disable access to the floppy drives when the users have not logged on to the domain This template helps in restricting the locally logged on uses to access the floppy drives Scan and Fix Hard disk Errors The hard disks have to be periodically scanned for any errors and fix them This will improve the life and performance of the disk This template enables scanning and fixing the hard disk errors in the client machines at the scheduled time Start MEDC Agent Service When Scope of Management is defined Desktop Central agent is installed in all the client computers that are within the scope The Desktop Central agent has to be running as a service in the client computers to ens
236. t the action to be performed on closing the lid It can be either left as such or made to go to the standby mode Select the action to be performed when the power button is pressed from the following options Do nothing to leave it as such Ask me what to do to prompt the user Standby to go to the standby mode Shutdown to shutdown the computer Select the action to be performed when the Sleep button is pressed from the following options e Do nothing to leave it as such e Ask me what to do to prompt the user e Standby to go to the standby mode e Shutdown to shutdown the computer Note While creating new schemes you can select any of the default schemes from the list to load its values and then modify it to suit your need If you wish to create modify more schemes click Add More Scheme button and repeat step 2 The defined scheme gets added to the List of Power Schemes added table ZOHO Corp 113 Delete a Power Scheme To delete an existing power scheme select the Delete Scheme tab of the Power Management Configuration and specify the name of the scheme that has to be deleted If you wish to create modify delete more schemes click Add More Scheme button and repeat step 2 The defined task gets added to the List of Power Schemes added table To modify a scheme from List of Power Schemes added table select the appropriate row and click icon and change the required values To delete scheme from
237. ta Storage Period Desktop Central by default stored the uptime downtime details of all the computers for a period of 30 days This can be configured to suit your need To specify the period 1 Click Edit Settings link This is open the Power Report Settings dialog 2 Specify the number of days you wish to store the data and click Apply Viewing Report for a Specified Period 1 Select the Domain or select All Domains to view the uptime of all the computers 2 Select a period from the list To specify a custom period click Select Custom Date and specify the start and end dates 3 Specify the start and end time for which the report has to be displayed If you wish to see the complete details specify the start and end time as 00 00 and 23 59 respectively 4 Selecting the Consider hibernate standby as shutdown option will show the hibernate standby periods as downtime 5 Click Apply Fileter to view the report based on the specified criteria Viewing Detailed Uptime Report Desktop Central will display the summary view of the total uptime and downtime of the computers based on the selected criteria Selecting the Detail Report option will display the start and shutdowm times of the computers for the given period You can also click the computer name to view its detailed and summary reports Exporting the Report The System Uptime Report can be exported to a PDF or a CSV format by clicking the respective options from the top right
238. tart menu Remove search from start menu Removes the Search item from the Start menu and disables some Windows Explorer search elements This setting removes the Search item from the Start menu and from the context menu that appears when you right click the Start menu Also the system does not respond when users press the Application key the key with the Windows logo F Remove help menu from Removes the Help command from the Start menu start menu Remove run from start menu menu Remove logoff on the start menu Remove and prevent access to the shutdown command Allows you to remove the Run command from the Start menu Internet Explorer and Task Manager Adds the Log Off lt username gt item to the Start menu and prevents users from removing it Removes the Log Off lt username gt item from the Start menu and prevents users from restoring It Prevents users from shutting down or restarting Windows This setting removes the Shut Down option from the Start menu and disables the Shut Down button on the Windows Security dialog box which appears when you press CTRL ALT DEL ZOHO Corp 262 ManageEngine Desktop Central Help Documentation Security Policy Remove drag and drop context menu on the start menu Prevent changes to taskbar and start menu settings Remove context menu for the taskbar Do not keep the history of recently opened documents Clear history of recently open
239. tches Force Reboot when the user has logged in Select this option to force the user to reboot the ZOHO Corp 143 Parameter Description computer Specify the time within which the client machines will be rebooted and the message that has to displayed in the client machines Force Shutdown when the user has logged in Select this option to force the user to shutdown the computer Specify the time within which the client machines will be shutdown and the message that has to displayed in the client machines Allow user to skip Reboot Select this option to allow users to reboot later Specify the message that has to displayed in the client machines Allow user to skip Shutdown Select this option to allow users to shutdown later Specify the message that has to displayed in the client machines Note If you have reached this configuration page from the Patch Management tab by selecting the patches the selected patches automatically gets added to the List of Patches Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Install Patches Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Install Patches Configuration in the defined targets The software installation for the selected targets will happen during the next system startup To save the configuration as draft click Save as Draft ZOHO Corp 144 Installing Software MSI
240. ter Name The name of the system OS Name The operating system of the computer Total Patches Total count of the patches applicable to this system Click this link to view the details of the patches Installed Patches Total count of the patches that are installed Click this link to view the details of the patches Missing Patches Count of the patches that are missing in the system Click this link to view the details of the patches Informational Patches Total count of informational patches Click this link to view the details of the patches Obsolete Patches Total count of obsolete patches Click this link to view the details of the patches Health The health of the system See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Vulnerable Systems Viewing Highly Vulnerable Systems ZOHO Corp 31 Viewing Vulnerable Systems E viewing Vulnerable Systems Vulnerable systems are those that do not have one or more Moderate Low rated patches installed To view the Vulnerable systems in your network click the Vulnerable Systems link under the Patch Mgmt tab The following details about the vulnerable systems are shown here e Computer Name The name of the system e OS Name The operating system of the computer e Total Patches Total count of the patches applicable to this system Click this link to
241. that GPO ZOHO Corp 228 Inheritance Based Reports Inheritance Based Reports e Block Inheritance enabled OUs e Block Inheritance enabled Domains e Enforced GPOs Block Inheritance enabled OUs Provides the list of OUs that are prevented from inheriting GPOs from any of its parent container This is determined based on the value contained in the gPOptions attribute of the Active Directory To view the report click the Block Inheritance enabled OUs link available under the Inheritance Based Reports category Clicking a GPO from the report displays the complete information about that GPO Block Inheritance enabled Domains Provides the list of domains that are prevented from inheriting GPOs from any of its parent container This is determined based on the value contained in the gPOptions attribute of the Active Directory To view the report click the Block Inheritance enabled Domains link available under the Inheritance Based Reports category Clicking a GPO from the report displays the complete information about that GPO Enforced GPOs Provides the list of GPOs that have the enforced flag set Enforced GPOs when applied to OUs are also applied to their children irrespective of whether Block Inheritance is set or not To view the report click the Enforced GPOs link available under the Inheritance Based Reports category Clicking a GPO from the report displays the complete information about that GPO ZOHO Corp 229
242. the hidden files Select this option if you wish to delete the EES sub folders or the files within the sub folders While deleting multiple files or folders specify Continue on Error whether to continue if any error is encountered while deleting Include Read Only Files Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table To modify a file action from the List of File Actions table select the appropriate row and click icon and change the required values To delete a file action from the List of File Actions table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the File and Folder Operation Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined File and Folder Operation Configuration in the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets ZOHO Corp 88 Redirecting User Specific Folders e Redirecting User Specific Folders Name the Configuration Define Configuration Define Target Deploy Configuration eo a The Folder Redirection configuration helps you to change the location of the stan
243. the advanced settings item on the advanced menu Prohibit access to the dial up preferences item on the advanced menu Allow configuration of connection sharing User Prohibit adding and removing components for a LAN or RA connection Prohibit TCP IP advanced configuration Determines whether Administrators and Network Configuration Operators can change the properties of components used by a LAN connection Determines whether the Advanced Settings item on the Advanced menu in Network Connections is enabled for administrators Determines whether the Dial up Preferences item on the Advanced menu in Network Connections folder is enabled Determines whether users can use the New Connection Wizard which creates new network connections Determines whether administrators can add and remove network components for a LAN or remote access connection This setting has no effect on non administrators If you enable this setting the Install and Uninstall buttons for components of connections are disabled and administrators are not permitted to access network components in the Windows Components Wizard Determines whether users can configure advanced TCP IP settings If you enable this setting the Advanced button on the Internet Protocol Properties dialog box is disabled for all users including administrators ZOHO Corp 256 ManageEngine Desktop Central Help Documentation Security Policy Determines whether users can
244. the details of all the patches released by Microsoft Corporation irrespective of whether it is related to your network or not When you plan to upgrade the systems in your network by installing the latest applications you can sneak through this report to check whether any updates are available for the application By default it lists the details of the patches released in the current month You have an option to select a different period or to specify a custom period and generate the report To view the report click the Supported Patches Report link available under the Reports tab The following details of the patches are shown here e Patch ID A unique reference ID in Desktop Central for every patch e Bulletin ID The advisory article provided by the vendor which contains information about the vulnerability and patch availability Clicking this link will lead you to the Bulletin Details view which provides more info about the Bulletin and the vulnerability e Patch Name The name of the patch Clicking this link will lead you to the Patch Details view which provides more details about the patch e Severity Determines the importance of the patch These severity ratings are as per the bulletin or advisory information e Reboot Specifies whether the patch installation requires a system reboot or not See Also Viewing Vulnerable Systems Report Viewing Vulnerable Patches Report Viewing Task Status Report ZOHO Corp 37 Hardware
245. the report displays the complete information of that user Locked User Accounts Provides the details of the user accounts that have been locked out The user account will get locked on frequent bad login attempts The Account Lock Out Policy specifies the allowed number of bad login attempts after which the account will be locked The account will be automatically unlocked after sometime The locked user accounts are determined based on the value contained in the lockoutTime attribute of the Active Directory ZOHO Corp 204 To view the report click the Locked User Accounts link available under the Account Status Reports category Clicking a user from the report displays the complete information of that user Expired User Accounts Provides the details of the user accounts that have expired This is determined based on the value contained in the accountExpires attribute of the Active Directory To view the report click the Expired User Accounts link available under the Account Status Reports category Clicking a user from the report displays the complete information of that user ZOHO Corp 205 Password Based User Reports C Password Based User Reports Soon to Expire User Passwords Password Expired User Accounts Password Never Expiring User Accounts User Accounts Password that cannot be Changed Soon to Expire User Passwords Provides the details of the users whose password will expire within the specified number
246. the users in the network the pop up messages with the warning or error can be displayed during the user logon If the user has already logged on while deploying this configuration the message will be displayed during the next logon Step 1 Name the Configuration Provide a name and description for the Message Box configuration Step 2 Define Configuration You have an option to create a new message box or delete the existing message box Select the required option and specify the following Description Message Type The message type as Information Warning or error Window Title The title of the message box The message that has to be displayed Timeout in Seconds The duration in seconds for the message display Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Message Boxes Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Message Boxes Configuration in the targets defined The message will be displayed during the next user logon To save the configuration as draft click Save as Draft See Also Managing Configurations and Collections Viewing Configuration Reports Defining Targets Displaying Legal Notices ZOHO Corp 101 Configuring MS Office Settings Cs Ga Configuring MS Office Settings Name the Configuration Define Configuration Define Target Deploy Configuration ENPE The MS Office related settings
247. tings representing the snap in you want to permit If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of Snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determines whether this snap in is permitted or prohibited If the setting is enabled the snap in is permitted If the setting is disabled the snap in is prohibited If this setting is not configured the setting of the Restrict users to the explicitly permitted list of snap ins setting determ
248. tion will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 127 Computer Configurations A AP computer Configurations This section details the configurations that can be applied to the computers of the Windows Domain Configurations applied to computers are available for all the users of the computers These configurations are applied to the computers during startup or Shutdown Note Ensure that you have defined the scope of management before defining the configurations For details refer to Defining the Scope of Management To reach the configuration screen follow the steps below 1 Click Add Configuration link from the Quick Links This will list all the supported configurations for users and computers 2 Click the required configuration listed under the Computer Configurations Desktop Central supports the following configurations that can be applied on computers Redirecting Common Folders Executing Custom Scripts Setting Environment Variables Managing Files and Folders Configuring Windows XP Firewall Configuring General Computer Settings Managing Windows Local Groups Installing Patches Installing Software MSI EXE Format Installing Windows Service Packs Configuring IP Printers Launching Applications Displaying Legal Notices Displaying Message Box Setting Path Managing Perm
249. top Themes Applet Removes desktop themes applet Hide Display Applet Removes display applet from control panel Controller Removes Games Controller Applet from control panel Removes LAN connection 2 Hide Mail Applet Removes mail configuring applet from control panel oe ene ance i Removes phone and modem options applet Options Applet 2000 H p pp Hide Power Options Removes power option from control panel Applet Hide Regional Options Applet Removes regional options applet Hide Scanners and Removes scanners and cameras applet Cameras Applet Hide Sounds and Multimedia Applet Removes sounds and multimedia applet Hide System Applet Removes system applet Hide Users ana Removes users and passwords applet from control panel Passwords Applet P Disables all Control Panel programs This setting prevents Control exe the program file for Control Panel from starting As a result users cannot start Control Panel or run any Control Panel items Disable control panel ZOHO Corp 249 ManageEngine Desktop Central Help Documentation Security Policy Prevents users from using Add or Remove Programs Remove add remove This setting removes Add or Remove Programs from programs Control Panel and removes the Add or Remove Programs item from menus Removes the Change or Remove Programs button from the Add or Remove Programs bar As a result users cannot view or change the attached page Removes the Add New
250. ts Step 1 Name the Configuration Provide a name and description for the Alert Configuration Step 2 Define Configuration The table given below lists the parameters for which alerts can be configured Description The number of days before which the user has to be Password Expiration informed about the password expiration The default value is 14 days The disk space in MB When the disk space goes below the specified value the user will be warned Specify whether to delete the temp files when exceeding the specified limit You also have an option to specify the file types size of the files and whether to prompt the user before deleting the temp files or not Disk Space Purge Temp Files Note The alerts will be displayed during every logon of the user as long as the alert condition is met For example the user will be warned about the lower disk space during every logon until the free disk space exceeds the specified value Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Alert Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Alert Configuration in the targets defined The alerts will be displayed when the defined conditions are met To save the configuration as draft click Save as Draft ZOHO Corp 77 Executing Custom Scripts Executing Custom Scripts Name the Configuration Define Configurat
251. ts of the hives Specify the key value that has to be deleted Note If you wish to delete more keys click Add Registry Settings button and repeat step 2 The values gets added to the Registry Settings table To modify a registry setting from the Registry Settings table select the appropriate row and click icon and change the required values ZOHO Corp 117 To delete a registry setting from the Registry Settings table select the appropriate row and click icon Step 3 Define Target Using the Defining Targets procedure define the targets for deploying the Registry Settings Configuration Step 4 Deploy Configuration Click the Deploy button to deploy the defined Registry Settings Configuration in the defined targets The configuration will take effect during the next user logon To save the configuration as draft click Save as Draft ZOHO Corp 118 Securing USB Devices Securing USB Devices Name the Configuration Define Configuration Define Target Deploy Configuration eo a The Secure USB Configuration is used to Enable or Disable the selected USB Devices for individual users This configuration will be applicable to a particular user irrespective of the computer he uses to log on Step 1 Name the Configuration Provide a name and description for the Secure USB configuration Step 2 Define Configuration 1 Select the devices to be enabled disabled from the given list Mouse Disk Dr
252. twork are called users Each user in the network has a unique user name and corresponding password for secured access Computer The PCs in the network which are accessed by users are Known as computer or workstation Each computer has unique name IP Address The expansion of IP Address is Internet Protocol Address An unique IP Address is provided for each workstation switches printers and other devices present in the network for identification and routing of information Group Policy Object GPO A Group Policy Object GPO is a collection of settings that define what a system will look like and how it will behave for a defined group of users Client Side Extension CSE Desktop Central installs an Windows compliant agent or a Client Side Extension CSE in the machines that are being managed This is used to get the status of the applied configurations from the targets Define Target Define Target is the process of identifying the users or computers for which the configuration have to be applied The targets can be all users computers belonging to a Site Domain OUs Groups or can be a specific user computer You also have an option to exclude some desktops based on the machine type OS type etc Scope of Management Scope of Management SOM is used to define the computers that have to be managed using this software Initially the administrator can define a small set of computers for testing the software and later extend
253. ule Wake Up button to create a new task and specify the following 1 2 Provide a name of the task Choose the speed for the Wake on LAN task Depending upon the selected speed Desktop Central allocates more threads to complete the task Waiting time after wake up Specify the time in minutes after which the status gets updated in the Desktop Central client Verify the computers already powered up before waking up Select this option if you wish to check the status before attempting to boot the machine Use broadcast to wake up computers Desktop Central Supports sending both unicast and broadcast packets to boot the machines When this option is not selected Desktop Central first sends an unicast WOL packet to the machine to boot and check whether the machine is booted If this fails it broadcasts the WOL packet in the whole Subnet Resolve IP Address on each schedule Select this option to resolve the IP Addresses of the machines during every schedule Step 2 Select Computers 1 Click Add Computers button to choose the computers for this task The selected computers gets added to the table below ZOHO Corp 67 2 Broadcasting of the WOL packtes is based on the subnet address of the computers If the subnet address is blank of if it is incorrect the task may fail You can either click the icon and update the subnet address and MAC Address manually for individual computers ate select the computers in the same su
254. ure proper communication with the Desktop Central Server This template helps you to start the Desktop Central Agent service in the client computers ZOHO Corp 192 Write Protect the USB Storage Devices To prevent data theft the administrators prevent the users from writing data to USB storage devices This template when applied to client computers prevent them from writing any data to the USB storage devices ZOHO Corp 193 ZC User Configuration Templates Restrict Network Connections Restrict Control Panel Applets Proxy configuration for Internet Explorer Laptop Power Saver Scheme IE Browser restrictions for clients Disable Control Panel Restrict Network Connections Network properties when changed by the user result in bad network connectivity and unnecessary help desk calls in resolving the problem This could be avoided by restricting the users from changing the network properties This template when applied to users will prevent them from changing the network properties Restrict Control Panel Applets To enhance the security the administrators can restrict the users from accessing specific Control Panel applets This includes Add remove programs Add remove hardware Internet options Power options and System applet Proxy configuration for Internet Explorer This template can be used to configure proxy server settings in the Internet Explorer browser of the client machines Laptop Power Saver
255. usstacomsatenincniasnadicadaiweainscisnnasesaiedetndsendadesaeeuiueinssacehsdmsaietnuadentadwdacteniacwantesaan 153 Ree Legal INOUIC 6S E 155 Displaying Message Box AEN 156 SE e A AU ME 157 Managing FenniSSiONS eats eee ence a ee eee eee 158 Conigurmg Registiy e ssdccdeclicsct soe vain cbeonicetnadalineanboccwuslamcnincbacebnaneedxbtesdlaveweslacnbdashenaioeandosceemectawseds 162 Securing USB Re 165 Scheduling EE 166 Configuring Security de ET 169 Managing KE le ue LC 171 Configuring Windows Genices 174 Managing Windows Local Users nnne 176 CONF UII ON SC e 180 CTIA WE lte EE 181 Managing Configurations And Collections ssnnsesseeseessseentnnn rt teennreeenssssrrrnttrrrrreeeesssserrnnnnn nee 185 ZOHO Corp 3 Viewing System Uptime Report cccccssssscccccssssececccseseececaeaseceeeseeaeceeeeseasececsseueeeeesseageeeessaaaass 187 VIEWING EENEG ees 188 Configuration Templaies 189 Computer Configuration Templates 0000nnnnnn00annnnnnnnnnnnnnnnnnrrnnrnnnnnsrnnrrrrnnssnnrrrrensnnnrrrennrnnnrrreenenen 191 User Configuration Templates cccccccssscceccceeseceeeeeseceecceeseceeeeeeeeceeeseeseceeesaeseceesseeaeceseseaaeceseeetsaaees 194 Joer Logon FCO Mls eri E a a iEn e 195 Viewing User Logon Reports ccccccssseecececeeeseceeeceeeeceeesseaseeeeessaeeeeeeeesaaeeeesseaeeeeessseaeeeeeessaasess 196 Canara RONO GE 197 Bee 198 PSU LY re el EE 199 Active Directory Reports EE 200 Active Directory
256. uter from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computers by Device Type link available under Hardware Reports category by hovering the mouse over the Inventory Reports Computer by Disk Usage Provides the details of the computers along with their total and free hard disk space You can filter the view by domain ot by specifying the disk usage criteria Clicking a specific computer from the report provides more detailed information about the hardware and software details along with their usage metrics From the computer details view you can also establish a remote connection to the computer by clicking the Connect button To view the report select the Inventory tab and choose the Computer by Disk Usage link available under Hardware Reports category by hovering the mouse over the Inventory Reports ZOHO Corp 48 Software Inventory Reports dg Software by Manufacturer Software Inventory Reports Software by Manufacturer Recently Installed Software Prohibited Software Software Usage by Computer Software Product Keys Provides the details of the software installed in the scanned systems based on their vendors along with the total number of copies installed Clicking the co
257. values as required Click Deploy Suspending the Configuration Collection To suspend a configuration collection follow the steps given below L Click View Configuration from the Quick Links This opens the All Configurations page All the configurations and collections that are defined are listed here Click the icon from the Actions column of the corresponding configuration collection that has to be suspended Note Configurations that have been applied to targets prior to suspension will not be reverted Suspending a configuration will only stop further deployments Resuming the Suspended Configuration Collection To resume a suspended configuration collection follow the steps given below d 2 Click View Configuration from the Quick Links This opens the All Configurations page All the configurations and collections that are defined are listed here Click the icon from the Actions column of the corresponding configuration collection that has to be resumed ZOHO Corp 186 Viewing System Uptime Report Configuring Data Storage Period Viewing Report for a Specified Period Viewing Detailed Uptime Report Exporting the Report Provides the total uptime and downtime of the computers in the network for a given period The report can be filtered to view computers in a specific domain and period To view the report select Reports gt Power Management Reports gt System Uptime Report Configuring Da
258. ve Directory Domain Heports EE 223 General Domain Reports nnnsnneannnnnnnnsrnnnnnrensrnnrrnrnnsnnnrerrnnsrrnrrrrensnnrrrrennsnnnrrrennnnnrrrrennennnnn nn nrreennn 224 Container Based e D CC 225 Active Directory EISE ee CC 226 canera GFO REDONS sorsero ee E r a E AEREE 227 GPO Link EE Rer 228 Inheritance Based Reports tssescesncescccce csscieeswcoresteeecsteocissteaskeedecsscentecteceasvesceeteenatee ueceseseetaesecnsendeeeseues 229 ZOHO Corp 4 GPO Status Based Reports cccccccccssseccecceeseceecceeeeeeeeceeeeceeeeeeeeeeeeeeceeesauseeeeesauseceeeseeaecesessusaaeeeees Special GPO HSS EE SLOT Ge el CC Creating Custom Reports cccccccecceccceccceeeeeseeeeeeeeeceeeeseceeeeeeseeesseeeeesseaeaeeeeeeeessaeaseeeeeeeessaaaas Custom Query EE Making Help Desk Requests E APPENDIX corian E a E a SEENEN Securty Policies Active DESKION EEN SECUN POlCES DESKON WEE Security Policies Control Panel SEI ae eet ele EEN DOCUIEY Policies Te EE ee ER aaieasvnccaceatenaitncsecsaasnnects patamunssanesesnaeauntsesswetingounsacoiannaiees Security Policies Network cccccccccceeeseceeceesseceecceeeseceeecaeeeceeesaeueeceeesaaeseeesseaaeeeeeesaaeeeeeeeeeas SECUIILY PONCIES SY SEM irnia a a En AEE AAE REAR Security POICIES Task ee TEEN Security Policies Windows Installer cccessceccecceesseceeeeeeeseceeeceeseceeeseeeeeeeeseeaeeeeeesaeeeeeeeeas Security Policies Start Menu ANd Taekbar Security Polici
259. view the status for an Prohibit viewing of status active connection The connection status taskbar icon for an active connection and Status dialog box are not available to users including administrators Prevents users from making network files and folders Remove make available available offline This setting removes the Make offline Available Offline option from the File menu and from all context menus in Windows Explorer Sync offline files before Determines whether offline files are fully synchronized logging off when users log off The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 257 ManageEngine Desktop Central Help Documentation Security Policies System Desktop Central supports configuring the following security policies in System category Security Policy ies GEMA Disables the Windows registry editors Regedit exe editing tools If this setting is enabled and users try to start Task Remove task manager Manager a message appears explaining that a policy prevents the action Ate SE ES Prevents users from locking their workstation Workstation Restrict Changing Password peo ered Prevents users from changing the account password of Passwords applet in Control Panel local users through the password applet in control panel Restrict using Change Prevents users from accessing change password Passwords page Hide Background page Prevents users using backgroun
260. w the details of the patches Missing Patches Count of the patches that are missing in the system Click this link to view the details of the patches Informational Patches Total count of informational patches Click this link to view the details of the patches Obsolete Patches Total count of obsolete patches Click this link to view the details of the patches Health The health of the system See Also Viewing Applicable Patches Viewing Latest Patches Viewing Missing Patches Installing Missing Patches Viewing Installed Patches Viewing Supported Patches Viewing Healthy Systems Viewing Vulnerable Systems ZOHO Corp 33 Viewing Patch Reports RE eine Patch Reports The Patch Reports provides you with detailed information about the vulnerable systems in your network and the patch details to fix the vulnerability Desktop Central determines the vulnerability of the systems by periodic scanning to check whether the applicable patches have been installed The following reports helps you to check your network vulnerability e Vulnerable Systems Report e Vulnerable Patches Report e Supported Patches Report ZOHO Corp 34 Viewing Vulnerable Systems Report The Vulnerable Systems Report provides you a snapshot of the healthy and vulnerable systems in your network To view the report click the Vulnerable Systems Report link available under the Reports tab The details of the managed systems and their related
261. write Existing Files SE this option to overwrite the existing Create Destination Select this option to create the destination Directory if doesn t Exist directory if it does not exist Select this option if you wish to copy sub Include Sub Folders folders or the files within the sub folders While copying multiple files or folders specify Continue on Error whether to continue if any error is encountered while copying Specify the file or folder modification time Files that meet the specified criteria will only be copied Choose file modification time Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table Rename Move Files and Folders To rename or move the files and folders select the Rename Move tab and specify the following values Select the Action from any of the following Select Action Type e Rename Move a file e Rename Move a folder Source File Folder see the file or the folder that has to be Destination File Folder Specify the destination file or the folder Note If you wish to copy more files folders click Add More Action button and repeat step 2 The values gets added to the List of File Actions table Delete Files and Folders To delete the files and folders select the Delete tab and specify the following values Select the Action from any of the following e Delete a File e Delete Multiple Fil
262. y in Control Panel Permits only bitmap images for wallpaper This setting limits the desktop background wallpaper to bitmap bmp files ZOHO Corp 246 ManageEngine Desktop Central Help Documentation Security Policy DEN Displays the filter bar above the results of an Active Enable filter in Find Directory search The filter bar consists of buttons for dialog box G applying additional filters to search results Hides the Active Directory folder in My Network Places Hide AD folder The Active Directory folder displays Active Directory objects in a browse window The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 247 ManageEngine Desktop Central Help Documentation Security Policies Desktop Desktop Central supports configuring the following security policies in Desktop category Security Policy Removes icons shortcuts and other default and user Hide and disable all items on the desktop defined items from the desktop including Briefcase Recycle Bin My Computer and My Network Places This setting removes the My Documents icon from the Remove my documents desktop from Windows Explorer from programs that use icon on the desktop the Windows Explorer windows and from the standard Open dialog box ORY ME WORE SES Removes the My Network Places icon from the desktop icon in desktop Hide Internet explorer Removes the Internet Explorer icon from th
263. y policies in Computer category requirement for logon before a user can log on Restrict CD ROM access to locally logged on user only ASE OPP ALTE tO Determines whether removable floppy media is locally logged on user only accessible to both local and remote users simultaneously Prevent users from It prevents users from installing printer drivers on the installing printer drivers local machine Prevent user from Disables the buttons on the File Types tab As a result changing file type users can view file type associations but they cannot association add delete or change them Determines whether a CD ROM is accessible to both local and remote users simultaneously The policy descriptions are taken from Microsoft Help Documentation ZOHO Corp 268 Windows System Tools e Check Disk Tool e Disk Cleanup Tool e Disk Defragmenter Tool ZOHO Corp 269 Check Disk Tool The Check Disk tool creates a status report of the disk based on its file system The errors in the disk is also displayed It can also be used to correct the disk errors Desktop Central supports the following options to run the check disk tool e Verbose Displays the name of each file in every directory as the disk is checked e Quick Check This option is available only for the NTFS File system Selecting this option will perform the check disk operation quickly by skipping the checking of cycles within the folder structure and by performi
264. y scan and update the server with software hardware inventories View User Logon Reports to view their login history Please note that the Administrator should have enabled these options for the users to view and use ZOHO Corp 237 Appendix This section includes the following topics Interpreting Error Messages Knowledge Base FAQs Security Policies Windows System Tools Data Backup and Restore Dynamic Variables Limitations Glossary ZOHO Corp 238 Interpreting Error Messages L 1001 Storage Error Occurred 2 1002 Unknown Error 3 1003 DB Error 4 1004 DB Error 5 1010 Invalid User 6 1011 User is already Inactive 7 1101 Invalid container name 8 1103 Group Policy Object GPO creation failed 9 1104 Group Policy Object GPO deletion failed 10 1105 Group Policy Object GPO linking failed 11 1106 Group Policy Object GPO unlinking failed 12 1107 WMI query failed 13 1108 Active Directory error occurred 14 1109 Unable to Extract Information from the given Msi Package 15 1110 Access is Denied 16 1111 File Copy Failed 17 1112 Folder Copy Failed 18 1113 The Given User Account is not a valid Domain Administrator 19 1114 The Given Password is wrong 20 1115 Active Directory Domain Controller not Found 21 1222 The Network is not present or not started 1001 Storage Error Occurred The configurations defined using Desktop Central are stored in the database If we are unable t
265. ying both MSI and EXE based applications that can be installed in a silent mode Software Distribution Features Supports installing both MSI and EXE based applications e Supports Install Uninstall Assign and Redeploy options for MSI based applications e Supports Install and Uninstall options for EXE based applications Ability to schedule software installations e Install Software at a specified time e Install Software either during or after startup of the computer Option to install the application as a specific user using the Run As option Supports executing pre installation scripts commands prior to installation and abort if not successful Option to copy the installables to the client computers before installing the software Ability to create package repository The packages created once can be reused any number of times to install or uninstall the software The following links guides you to install software from remote using Desktop Central Managing Software Packages Installing MSI based Applications for Users Installing EXE based Applications for Users Installing MSI based Applications for Computers Installing EXE based Applications for Computers Uninstalling MSI based Applications for Users Uninstalling EXE based Applications for Users Uninstalling MSI based Applications for Computers Uninstalling EXE based Applications for Computers ZOHO Corp 8 Installing MSI based Applications for Users To install an MSI app
266. you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table Folders To grant or revoke permissions for folders select the Folder tab and specify the following values Select the users and groups for whom you would like to grant or revoke permissions Select the action from the following e Append To append to the existing folder permissions Please note that it will only append to the existing permissions on the object and will not overwrite For example for an object having full permissions if you just select a deny permission to write only write permission will be removed while the user group can still modify the object Overwrite To overwrite the existing folder permissions Revoke To revoke the existing folder permissions All the permissions to the specified user group on that folder will be removed However the inherited permissions will not be removed User Group Principal Action Select the required option to specify how the permission should effect its subfolders and files Note If you wish to add more permissions click Add More Permissions button and repeat step 2 The values gets added to the List of Permission Actions table ZOHO Corp 159 ManageEngine Desktop Central Help Documentation Registry To grant or revoke permissions for registry select the Registry tab and specify the following v
267. ys the complete information about that GPO ZOHO Corp 230 Unused GPOs Provides the list of GPOs that are not used since creation To view the report click the Unused GPOs link available under the GPO Status Based Reports category Clicking a GPO from the report displays the complete information about that GPO ZOHO Corp 231 Special GPO Reports Special GPO Reports e GPOs with Most Modified User Settings e GPOs with Most Modified Computer Settings e GPOs with Most Modified User amp Computer Settings GPOs with Most Modified User Settings Provides the list of GPOs that have user versions greater than 5 You have an option to select a different version number To view the report click the GPOs with Most Modified User Settings link available under the GPO Version Based Reports category Clicking a GPO from the report displays the complete information about that GPO GPOs with Most Modified Computer Settings Provides the list of GPOs that have computer versions greater than 5 You have an option to select a different version number To view the report click the GPOs with Most Modified Computer Settings link available under the GPO Version Based Reports category Clicking a GPO from the report displays the complete information about that GPO GPOs with Most Modified User amp Computer Settings Provides the list of GPOs that have user or computer versions greater than 5 You have an option to select a

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