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Hitachi 3300MFP User's Manual

1. 53 cm 21 inches 81 cm 32 inches seuout ez WO p4 EN Connecting a printer cable to your product To connect a printer cable to your product use the following steps Note Windows 95 and Windows NT 4 0 do not support USB cable connections with the printer Macintosh computers do not support parallel cable connections 1 Open the print cartridge door by pulling the sides of the door forward as shown Open the product s left side panel by pressing the release latch Plug one end of the USB 1 or parallel cable 2 into the correct socket inside the left side panel as shown 4 Thread the cable through the left side panel opening as shown and close the left side panel Note If you are using a USB cable it should be threaded through the upper notch in the left side panel If you are using a parallel cable it should be threaded through the lower notch EN Connecting a printer cable to your product 27 Installing a print cartridge 28 2 Getting started To install a print cartridge use the following steps CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 1 Make sure the print cartridge door is open 2 Remove the print cartridge from its packaging and locate the sealing tape at the end of the cartridge 3 To remove the sealing tape from the cartridge grasp the tape and pull it
2. 39 To temporarily change settings from a software application Windows 39 To temporarily change settings from a software application Macintosh 39 4 Printing Printing with manual feed lslesseeeeeeeleee n 42 To print using manual feed 0 00 eee 42 Stopping or canceling a print job n a sasaaa aaaea 42 Printer drIVels oc ected a da aa RR ORA ld a aa RR UHR Ed OR Be UR eee OR Ka e 42 Understanding print quality settings 0 0002 eee 42 To temporarily change print quality settings 000 000 ce eee eee 43 To change print quality settings for all future jobs 2 200 2c eae 43 To enable EconoMode save toner liliis 43 Optimizing print quality for media types 6 eens 44 To access the optimizing feature liliis 44 Printing envelopes lsseeseeeeseeeeeel eR e rn 45 To print one envelope 2s such ss eee de eto eee cwpia x ce4hdpe9 pex xy baec end eg 45 To print multiple envelopes isis II Ih 46 Printing transparencies and labels lllseelleeeeesee 47 To print transparencies orlabels liliis 47 Printing letterhead or preprinted forms llllelseelee ren 48 To print letterhead or preprinted forms 0 0 0 00 48 Printing custom sized media or card stock 00 000 cece eee 49 To print custom sized media or card stock 0000 cece eee 49 Printing
3. 0 00 000s 156 Media curls when fed through product 000 c eee tees 156 Printed page is different from what appeared onscreen lilii eee 156 Clearing media jams 1 0 2 00 c cts 158 To clear a media Jam i kepikeezkieeptrkexcueexgpreeex eed edi exu Gd aes 158 To clear other media jams 1 1 2 2 000 n 159 Tips to avoid media jams 0 000 eee ae 159 Improving print quality 2 r eaaa RR RIRs 160 Eight print orfade Luis vies epe ERI xv bu ek eee Velo A eee x 160 Toner SDecks sra t wate bare x equ Muta vadat erkannt ees 160 DrOpOUtS C 160 Vertical INES sex xr Er aks EGRE ERE SEGUE VENTURE ERE YE 161 Gray background i usi eme e ied ee eae dp aa et ee ee ee eee YEA ees 161 TONG Smed EET 162 LOOS TONE o es hoi REP eee weed en RERO LAGE edt eren Met aege tace 162 Vertical repetitive defects lllllieee 162 Misformed characters 0c cece ne 163 lage SKEW sie sabido te b HM RR a ban EAR T RR ER EA UR RR RH RR d 163 CUM OF WAVE c 164 Wrinkles or creaseS u orror te n 164 Toner scatter outlines serari rrisnin RALAN nen 165 Control panel error messages 165 Critical error messages u tees 165 Alert messages 2 0 ERES EERIE e hn 166 Warning messages cerrar taa nin hh m ete ee 166 13 Troubleshooting copy problems INo copy came OUl perses prrs Eens whee we Fab e Rom Rb EROR a aa RR ORE RR nace Wale n a 168 Copies are blank or images are missing or faded
4. 00 00 cee eee 168 Improving copy quality 0 RIRs 168 Preventing problemS 0 0 cece eee n 168 Clearing ADF media jams 0 00 cee 169 To clear a media jam from the ADF llslssleseee ees 169 Removing a jammed ADF page 0 cee eh 170 Identifying and correcting copy defects 171 Vertical white or faded stripes llle 171 10 Blank pages esit ert a bites Yi arate ters ieee te Re Ba ae e deni ee a ee Den 172 Too light or dark uai Res e ELI He io EI ER REL d elk eee eG aea 172 Unwantedlines lclsseeeeee RR RR RI res 172 Black dots or StreakS 2 ee tenet eee 172 Unclear texL s cb dives een ance Rr a e POR aa aes Pea ee ORE 172 Reduced SIZE ij uge ena de Wad ae eme Wa eee eo a EQ we ales 173 14 Troubleshooting scanning problems Scanned image is of poor quality liliis 176 Part of the image did not scan or text is missing 0 e eee ee 176 The text cannot be edited 0 20 2 tee 177 The scan takes too long 00 n 178 Error messages appear on the Screen 0 0 0 cee eae 178 The scanner did nothing 0c cee ee tees 179 Improving scan quality 0 2 sada aia a R E E AERA A A AA a 179 Preventing problems 0 cece eee eae 179 Identifying and correcting scan defects 0 0 0 ccc ee eae 180 Blank pages xv terbter e cr HERE CREER RT Go RI e TRECE RR b RR GR n 180 Toolightor dark 204 e6
5. 0 0c eee eee 140 Selecting media for the ADF 0 0 cect eee 141 11 HP parts and accessories Ordering HP parts and accessorieS 00 00 ccc cette nee 144 HP parts and accessories chart 0000 tee eee 144 Power modules network model only 145 HP LaserJet print cartridges 0 0 0 cee eh 146 EN EN HP policy on non HP print cartridges llle 146 To install a print cartridge 0 2 1 II 147 Storing print cartridges 0 0 0 rh 147 Print cartridge life expectancy llle nh 148 Recycling print cartridges 0 0 eee III 148 Saving toner ux deed wes eed er PORA HUE pede Rede e eee e de ue n 148 DIMMs memory orfont liiis RR RR I eee 148 To test a DIMM installation or removal lille 148 Toinstall a DIMM ssssseeeee eR RI RR HA ut 149 Toremove a DIMM 2 26 c 22 0 eee e bite ee bea v genie b eee et Rx Reb pia s 151 12 Troubleshooting printing problems Product will not turn on or print 2 III 154 Pages print but are totally blank 0 0 ce I 154 Pages did not print 3 2 4v PES ee Dre A qa ER CER R MX Rund 155 Pages printed but there was a problem l l eene 155 Onscreen error messages 155 Paper handling problems sisse ae 156 Print is skewed crooked 00 0 cette eae 156 More than one sheet feeds at one time 0 cee ee 156 Product does not pull media from the media input tray
6. Printer capacities and ratings Print speed 15 pages per minute for letter size paper and 14 pages per minute for A4 size paper First page out in less than 10 seconds Main input tray capacity 250 sheets of regular weight 20 Ib 75 g m paper or up to 30 envelopes Priority input tray capacity 10 sheets of regular weight 20 Ib 75 g m paper or 1 envelope Output bin capacity Up to 125 sheets of regular weight 20 Ib 75 g m paper Minimum paper size 76 x 127 mm 8 x 5 inches Maximum paper size 216 x 356 mm 8 5 x 14 inches Media weight Output bin 60 to 105 g m 16 to 28 Ibs Straight through media path 60 to 163 g m 16 to 43 Ibs Base memory 8 MB of ROM Flash and 32 MB of RAM Upgrade memory expansion One DIMM slot available for an 8 16 32 or 64 MB RAM DIMM Print resolution 1 200 dots per inch dpi Duty cycle 10 000 single sided pages per month maximum 1 000 single sided pages per month average PCL Level 5e and 6 PostScript Emulates Adobe PostScript Level2 PostScript is a registered trademark of Adobe Systems Incorporated Copier capacities and ratings Copy speed Up to 15 pages per minute HP LaserJet 3300 series product 225 Multiple copies Up to 99 per job Copy reduction or enlargement 25 to 400 Acoustic emissions per ISO 9296 while copying 6 6 Bel sound power level
7. To print the block fax list To print all fax reports Printing the fax activity log Note EN On demand you can print a log of the last 40 faxes A fax activity log includes the following information e All faxes received to the product e All faxes sent from the control panel e All faxes sent from the HP LaserJet Document Manager for Windows compatible computers directly connected to the product e All faxes sent from the HP Workplace for Macintosh compatible computers directly connected to the product The HP LaserJet Document Manager is not supported for Microsoft Windows 95 or for any Macintosh OS prior to 9 1 To print the fax activity log Use the following steps to print a fax activity log 1 2 3 4 Press menu enter Use the lt or gt button to select Reports and press menu enter Use the lt or gt button to select Fax Activity Log and press menu enter Press menu enter to select Print Fax Log Now The product exits the Menu settings and prints the log Managing fax logs and reports 101 Setting the fax activity log to print automatically Note The fax activity log provides a chronological history of the last 40 faxes that were received sent or deleted as well as any errors that occurred You can decide whether or not you want the fax log to print automatically after every 40 entries To set the fax activity log to print automatically Use the following steps to set the fax activit
8. 3F UNABLE TO GET NDS SRVR ADDR The NDS server address cannot be located or accessed 40 The ARP layer has detected another node on the network using the same ARP DUPLICATE IP IP address as the print server Extended error information below this ADDRESS message shows the hardware address of the other node 41 The print server cannot read the contents of its NOVRAM Cycle power on NOVRAM ERROR the print server by unplugging is power cable and plugging it back in If the problem persists perform a cold reset on the print server while holding down the test button on the back of the print server plug the power module back into the print server and continue to hold down the test button for about five seconds Any user configured settings will be erased If the problem still persists call HP technical support for help See the support flyer that came with the product for information on contacting HP 42 INVALID IP ADDRESS The IP address specified for the print server through BOOTP is an invalid IP address for specifying a single node Check your Bootptab file for proper entries 43 INVALID SUBNET MASK The IP subnet mask specified for the print server through BOOTP is an invalid subnet mask Check your Bootptab file for proper entries 44 The default gateway IP address specified for the print server through INVALID GATEWAY BOOTP is an invalid IP address for specifying
9. Inserting a dial prefix Using fax forwarding Using fax pollin Enabling an extension phone Sending a fax by dialing from a telephone Changing the HP LaserJet 3330 product s volume settings Changing the default resolution Changing the default contrast Changing the detect dial tone setting Changing how the product answers incoming faxes Changing rings to answer Changing answer ring patterns Changing the silence detect mode Changing autoreduction settings for incoming faxes Enabling stamp received faxes Setting the fax error correction Selecting tone or pulse dialing mode Changing redial settings Using billing codes 79 Changing the V 34 setting Managing fax logs and reports Printing the fax activity log Setting the fax activity log to print automatically Printing a fax call report Setting fax call report print times Including the first page of each fax on the fax call report Printing a phone book report Printing the billing codes report Printing a T 30 protocol trace report Printing the block fax list Printing all fax reports Setting the information in the fax header To set the fax header To set or change the fax header information use the following steps If you need help entering any information see Using dialing characters 1 Onthe control panel press menu enter Using th
10. 2 eee 33 To self test the copier using the ADF input tray lille 33 To self test the copier using the flatbed scanner 00020 eee eae 34 To print a control panel menu Map 2 ae 34 3 Changing your product s general default settings HP LaserJet 3300 series product settings llle 36 Printing a configuration page 1 6 e Rn 36 To print a configuration page 1 eee 36 Printing a control panel menu map 0 6 0 eae 36 To print a control panel menu Map 00s 36 Restoring the factory default settings 00 00 ccc eee 36 To restore the factory default settings llle 36 Changing the display panel language 0 cee eens 37 To change the display panel language 0 00 e eee eee 37 Changing the default paper size 1 2 0 eee 37 To change the default paper Size 1 tees 37 Using the product s volume controls 000 cece eee eee 37 To change the alarm volume 00 0 cece eee ee 37 To change the volume for the fax product llli 38 To change the ring volume of the fax product 0000 0c eee eee eee 38 To change the control panel key press volume 0000 eee eee ee 38 Changing settings from your computer n sssaaa aaee eens 38 To change default settings across all applications Windows 39 To change default settings across all applications Macintosh
11. What is being sent Model number Serial number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair for example media trays manuals and cleaning supplies What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Can you make the failure reoccur 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Please provide manufacturer and model numbers Personal Computer Modem Network 4 Additional comments 248 Appendix C Service and support EN EN Service information form 249 250 Appendix C Service and support EN EN Index A accessories and parts 144 acoustics specifications 224 activity logs printing 101 188 ad hoc groups faxing to 82 ADF pickup roller assembly changing 133 specifications 141 adjusting copy quality 56 languages display panel 37 settings 36 39 volume 37 alarm volume adjusting 37 alcohol cleaning with 124 alphanumeric buttons 22 alternate long distance service one touch key 89 annotations adding 74 changing settings 75 answer mode changing 80 96 answering machines troubleshooting 183 archiving scanned images 71 autoreduction faxes 98 billing codes 100 blocked fax list printing 104 b
12. Press menu enter to save your selection Note The default set at the factory for the control panel key press volume is Soft Changing settings from your computer After installation you can gain access to printer settings from the product s printer driver or from another software application These settings do not affect other users on a network 38 3 Changing your product s general default settings EN Note Note EN Use one of the following methods to change your printer settings e Tochange default settings across all applications Windows e Tochange default settings across all applications Macintosh e Totemporarily change settings from a software application Windows e Totemporarily change settings from a software application Macintosh You can also change printer settings from the product software For instructions on using the product software see the product software Help To change default settings across all applications Windows Windows 95 98 ME and XP Home From the Start menu select Settings and select Printers Right click the printer icon and click Properties Windows NT 4 0 SP3 2000 and XP Professional From the Start menu select Settings and select Printers For Windows 2000 right click the printer icon and click Printing Preferences The actual steps may vary these are the most common methods To change default settings across all applications Macintosh Macintosh OS 9
13. Scanning protocols The HP Jetdirect 310x supports the following scanning protocols e TCP IP Transmission Control Protocol Internet Protocol Port 9100 Embedded web server s scan service e IPX SPX Internetwork Packet Exchange IPX peer to peer printing called IPX direct mode Software installation If you are setting up client server printing on a Microsoft Windows 95 98 NT ME XP or 2000 network you should use the installation software that came with your HP LaserJet 3300 product to configure your Windows 95 98 NT ME XP or 2000 print server and then share the printer with client computers 108 8 Networking EN If you are setting up peer to peer printing on a Microsoft Windows 95 98 NT or 2000 network you should use the installation software that came with your HP LaserJet 3300 product to configure each client to print directly to the printer Network connection requirements If you purchased an HP LaserJet 3300 series model other than the HP LaserJet 3320n and are connecting to a network you will need a supported HP Jetdirect print server available from HP Your choice of print server depends on the type of network connection you have the number of devices you want to connect to the print server and your network protocol The following print servers are supported with the HP LaserJet 3300 series and are available from your local HP dealer or at http www buy hp com Model HP Jetdirect 75x Product
14. e Condition Do not use labels with wrinkles bubbles or other indications of separation Never use a sheet of labels that has already been run through the printer Transparencies Transparencies must be able to withstand 200 C 392 F the printers maximum temperature Guidelines for using media 139 140 10 Media Envelopes Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends on the quality of the envelopes When selecting envelopes consider the following factors e Weight The weight of the envelope paper should not exceed 105 g m 28 pound or jamming might result e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air Envelopes that trap air may cause problems e Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged e Sizes From 90 x 160 mm 3 5 x 6 3 inches to 178 x 254 mm 7 x 10 inches Envelopes with double side seams An envelope with double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration Unacceptable CU Envelopes with adhesive stri
15. 32 2 Getting started EN Verifying your work EN After setting up the product verify your work by testing your HP LaserJet 3300 product s printing and copying functions To self test the printer To test the printer use the following steps 1 Onthe product s control panel press menu enter 2 Usethe lt and gt buttons to select Reports and press menu enter 3 Use the lt and gt buttons to select Config Report and press menu enter A configuration page prints showing the product s current configuration and the control panel display returns to Ready If the page does not print successfully see Troubleshooting printing problems To self test the copier using the ADF input tray Use the configuration page you just printed to test the copier 1 Adjust the guides on the ADF input tray to the size of the configuration page 2 Place the configuration page into the ADF input tray top first print side up Verify that the control panel display reads Document Loaded 3 Onthe product s control panel press start copy The product makes a copy of the configuration page and the control panel display returns to Ready If the page does not copy successfully see Troubleshooting copy problems Verifying your work 33 To self test the copier using the flatbed scanner If your product does not have an ADF input tray you can still test the copier by placing the configuration page on the flatbed scanner 1 Place the co
16. 000 0 cece eee 124 To clean the exterior 6 2 eee 124 To clean the glass e ete ERES PUES eae ad waren ke ee Meer 124 To clean the lid backing ws cc004e1s4esidveredecias segs re eer den Re gs 124 Cleaning the print cartridge area llli 125 To clean the print cartridge area llle 125 Cleaning the printer media path 0 00 eee 126 To clean the printer media path lllielseeeee eae 126 Cleaning the pickup roller llle RR lh 126 To clean the pickup roller 2 0 00 en 126 Changing the pickup roller 2l 127 To change the pickup roller 2 0 llle 127 Changing the printer separation pad l l 129 To change the printer separation pad liiis 129 Installing a new ADF coetu oo mE hee CR RUE CREBRO REG Rd 131 To install a new or replacement ADF 0 ee eh 131 Changing an ADF pickup roller assembly llli 133 Removing and replacing the control panel bezel anaana anuanua anaa 135 10 Media Product media specifications 0 6 0 ne 138 Supported media sizes printer llis 138 Guidelines for using media 000 cece e 138 gio ETT 138 Common media problems table 0 0000 cee seh 139 Labeli taneet e win cate ee Re Rae tr dee Rr RIA RR Up eger cR RI NOR RP RU 139 lransparenclas il aed ce Rute REOR RO ena RAG Ux c ae x nee ee Gn cd 139 Envelopes oue det Runde d Ra aad UR E eR Eq eg Fred 140 Card stock and heavy media
17. Alphanumeric buttons If you have a fax model use the alphanumeric buttons to enter data into the product s display screen and dial phone numbers for faxing For information on using alphanumeric key characters see Using dialing characters OF D 9 3 3 o x lt N GOO O 9s OW Note Keypad buttons are numeric on non fax models Menu and cancel controls Use these controls to choose menu options determine the product s status and cancel the current job menu enter cancel O 22 1 Getting to know your product EN Copy scan and start controls Use these controls to change commonly used default settings to start scanning and to start copying For instructions on copying see Copying For instructions on scanning see Scanning lighter darker Identifying HP Jetdirect 310x print server components If you purchased an HP LaserJet 3320n model an HP Jetdirect 310x print server was included with it The graphic below points out the main features of the print server See Networking for information about using the print server to connect the product to a network Test button Network port 10 and 100 LED lights Power outlet USB port Status indicator lights 1 2 3 4 5 6 EN Identifying HP Jetdirect 310x print server components 23 Identifying your product s software components Note Software components in
18. D Declaration of Conformity 228 default settings adjusting 38 restoring 36 defaults restoring factory 36 deleting faxes from memory 84 group dial codes 90 one touch keys 88 phone book entries 91 speed dial codes 88 DHCP using 118 dial prefix inserting 92 Index 251 252 Index dial tone detection changing 95 dialing character table 91 manually 83 pulse selecting 99 redialing manually 84 speed dial codes and one touch keys 87 tone detection 95 tone selecting 99 dimensions product 225 DIMM installing 149 removing 151 specifications 226 testing installation or removal 148 drivers printer requirements for 42 dropouts character 160 duplexing manual 49 duty cycle product 225 scanner 226 E EconoMode 43 electrical specifications 224 electromagnetic emissions 234 embedded web server 113 114 enlarging copies 58 envelopes printing 45 specifications for 140 Environmental Product Stewardship Program 239 environmental specifications 26 224 error messages 178 error messages control panel 165 European Union regulatory information 232 Express Exchange repair service 247 extended warranty 248 extension phone 93 F fax headers changing 80 fax polling 93 fax reports call reports printing 102 fax logs printing 101 first page thumbnail including 103 fax sounds adjusting volume 38 94 faxes canceling 83 contrast defaults adjusting 95 delayed sending 84 deleting from memory 84 error cor
19. EN Improving print quality 161 Toner smear AaBbCc AaBb Cc AaBbCc AaBECc AaBbCc e The fuser temperature might be too low Check Optimize for in the Paper tab of your printer driver and make sure it is set to the appropriate media See Optimizing print quality for media types for instructions f toner smears appear on the leading edge of the media the media guides might be dirty Wipe the media guides with a dry lint free cloth See Cleaning the printer media path for more information e Check the media type and quality e Try installing a new HP print cartridge See Installing a print cartridge for instructions Loose toner AaQBe Sc e Select Optimize for in the Paper tab of your printer driver and choose the media that you are using See Optimizing print quality for media types for instructions This feature is also available in HP LaserJet Device Configuration See the product software Help for details Clean the inside of the printer See Cleaning and maintenance for instructions Check the media type and quality See Product media specifications for more information Try installing a new HP print cartridge See HP LaserJet print cartridges for instructions Plug the printer directly into an AC outlet instead of into a power strip Vertical repetitive defects AaBbC AaBbCc AaBbC AaBbCc AaBbC e The print cartridge might be damaged If a repetit
20. Scanner capacities and ratings Margins for scanned items 3 05 mm 0 12 inch left 6 2 mm 0 248 inch right 4 06 mm 0 16 inch top and bottom Scanner Duty Cycle 2 000 single sided items per month Scan resolution 600 PPI color ADF specifications Input capacity Up to 50 sheets of flat 16 Ib or 20 Ib 60 75 g m media Media weight 16 Ib 60 g m to 24 Ib 90 g m Media size 127 by 127 mm 5 by 5 inches to 215 9 mm by 381 mm 8 5 by 15 inches Speed Up to 11 pages per minute for Letter A4 size Duty cycle 1 000 pages per month Memory specifications DIMMs 100 pin 66 MHz minimum speed Port availability USB 1 1 Parallel IEEE 1284 B level 2 device with an IEEE 1284 B receptacle Set host computer to ECP Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation 226 Appendix A Specifications and regulatory information EN WARNING Note Note EN Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within pro
21. 2 Attach the print server to a 10 100Base Tx local network by plugging the network cable into the network port on the rear of the print server 3 Plug the power module supplied with the print server into a power outlet Plug the other end of the power module cable into the power Socket on the rear of the print server EN Installing the 310x print server 111 112 8 Networking The 10 or 100 LED lights indicating a network connection and the power status LED should begin blinking After 15 seconds the power status LED should be solid green Press the test button on the rear of the print server to print a configuration page A configuration page should be printed by the attached printer If a page does not print or is unreadable see Configuration page does not print If you want to mount the print server to the product or table or wall secure the attached mounting clip using the supplied sticky tape or the mounting screw holes You can use the location illustrated in image 6 at left EN Installing the network software Note After you have successfully connected the HP LaserJet 3300 series product to your network you should install or reinstall the software that came with the product The software must be installed to take full advantage of the product features and to enable networked printing from each PC If you are using a previously purchased HP Jetdirect print server do not install the software that came w
22. 215 BNC A type of network connector generally used with coaxial network cabling A BNC connector has two slots that lock onto two matching knobs on a network interface card when the connector can be twisted BOOTP Short for Bootstrap Protocol an Internet protocol that enables a diskless workstation to discover its own IP address the IP address of a BOOTP server on the network and a file to be loaded into memory to boot the machine This enables the workstation to boot without requiring a hard or floppy disk drive The protocol is defined by RFC 951 brightness A measure of the overall intensity of the image The lower the brightness value the darker the image the higher the value the lighter the image will be browser Short for Web browser a software application used to locate and display Web pages Chooser The Chooser is part of the Mac OS that allows configuration of the computer system to print on any printer with the appropriate software Users that are part of an AppleTalk network system can use the Chooser to activate and select among devices such as printers file servers or other computers connected to the network client server A network architecture in which each computer or process on the network is either a client or a server Servers are powerful computers or processes dedicated to managing disk drives network traffic and printers Clients are PCs or workstations on which users ru
23. 5 REBAR E TAS RAL ES ABLKRIBREL GORAOREROFUILE TAG AURA RR SRM PRR HRA RAE A RERBRARE Sa ga a TAS AMT RCP SER BRAT FAS ATR E we oe i a ay 3 AB T NEG NEG P SH FREAAK AX gem 010 62623888 6101 AR ak 4 A 100080 A CBE A 1 APART dA Hb i 010 65645959 2 f A E sw ARR 010 65645735 238 Appendix A Specifications and regulatory information EN Environmental product stewardship program EN Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program to encourage the development of energy efficient office products beni ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR Guidelines for energy efficiency For more information see http www energystar gov Toner consumption EconoMode Toner Miser uses significantly less toner which might extend the life of the print cartri
24. Add Paper The product is out of paper Load paper into the media input tray or the priority input tray For instructions on loading the media input trays see Installing and loading the media input trays If media is already loaded remove it check for and remove any jams and reload the input tray When the problem is solved the product either completes the current job or returns to its Ready state Critical error messages The current copying or scanning job stops and one of the following messages is displayed on the product s control panel 50 Fuser Error 51 Laser Error 52 Scanner Error 57 Fan Error 79 Service Error CCD Scanner Error Scanner Bulb Failure If your product displays one of these message the product is experiencing a critical device error Unplug the printer for five minutes and then plug it back in If the error persists contact HP customer service at the number provided on the support flyer included with the product or visit http www hp com Control panel error messages 165 Note Note Alert messages The following messages are generic alert messages that may appear in the control panel display Printer Mispick Enter To Resume Printer Jam Clear Paper Path Door Open Or No Print Cartridge Printer Tray Is Empty Add Paper Document Feeder Mispick Reload Doc Feeder Jam Clear Reload Memory Low Press Cancel Alert messages communicate to the user that som
25. EXTERNAL LOOPBACK 0 00 0 eee eee eee eens 196 08 LAN Error INFINITE DEFERRAL 0 0000 cee eee eee 196 17 LAN Error RETRY FAULTS ces Like RERO ieee da REY e E 196 12 LAN Error NO LINKBEAT 2000 0 cece ne 196 Resetting the 310x print server to factory defaults cold reset 0 000 196 Interpreting the configuration page 2 cee eee 197 General information 00 00 cette 198 USB port information 1 2 0 0 0 0 cette 199 NetWork StalistiCS cocer m te EE E EE eed a DR cae Wipe A 199 TCP IP protocol information 0 0 cee 200 IPX SPX protocol information liliis 203 Novell NetWare protocol information lisse 204 AppleTalk protocol information llli BIS 205 DLC LLC protocol information l lsssileeeeee II 205 Errormessages os shes dera du ka RE due A ed edad bee Ce PE ER d 206 Browse hp colmi sexe rx EE ERR EE pp ee eae ae aa eS aie be DE we 214 Glossary Appendix A Specifications and regulatory information HP LaserJet 3300 series product 0 cee eee 224 HP LaserJet 3300 series product specifications llle 224 Laser safety statement 20 eee 226 FCC regulations siepe ku ken Ceara E Re eR ae ged E X RR RR RR Rx 227 Declaration of Conformity 000 cece ees 228 Canada DOC regulations 060 eee 229 Laser statement for Finland 0 2 00 0 0 cette ee 22
26. For more information 122 8 Networking For more information on the print server see the HP support web site for the HP LaserJet 3300 series http www hp com support lj3300 site is in English EN EN Cleaning and maintenance Use the topics below to learn about basic cleaning and maintenance tasks Cleaning the outside of the product Cleaning the print cartridge area Cleaning the printer media path Cleaning the pickup roller Changing the pickup roller Changing the printer separation pad Changing an ADF pickup roller assembly Removing and replacing the control panel bezel 123 Cleaning the outside of the product Note CAUTION Note Note CAUTION Note To clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off the exterior of the product To clean the glass Dirty glass from fingerprints smudges hair and so on slows down performance and affects the accuracy of special features such as fit to page and copy 1 Turn off the product unplug the power cord from the electrical socket and raise the lid If you have a 220V product turn off the power switch 2 Clean the glass with a soft cloth or sponge slightly moistened with nonabrasive glass cleaner Do not use abrasives acetone benzene ethyl alcohol or carbon tetrachloride on the glass these can damage it Do not place liquids directly on the glass They may seep under it and
27. J6038A Hardware Address The 12 digit hexadecimal LAN hardware MAC address of the print server installed in or attached to the printing device This address is assigned by the manufacturer Firmware Version The firmware revision number of the print server currently installed in the printer The format is X NN NN where X is a letter that depends on the print server model Port Select Specifies the LAN port on the print server that has been detected for use None the print server is not connected to the network RJ 45 the RJ 45 network port is connected Port Config Identifies the link configuration of the RJ 45 LAN port on the print server 10BASE T HALF 10 Mbps half duplex 10BASE T FULL 10 Mbps full duplex 100TX HALF 100 Mbps half duplex 100TX FULL 100 Mbps full duplex Unknown the print server is in an initialization state Disconnected a network connection has not been detected Check network cables Auto Negotiation Identifies whether IEEE 802 3u Autonegotiation on the 10 100Tx port is enabled on or disabled off On the print server will attempt to automatically configure itself onto the network at the proper speed 10 or 100 Mbps and mode half or full duplex Manufacturing ID The manufacturing identification code for use by HP Customer Care personnel Date Manufactured 198 16 Troubleshooting network problems Identifies the date of ma
28. Printing multiple pages on a single sheet of media 52 4 Printing You can select the number of pages that you want to print on a single sheet of media If you choose to print more than one page per sheet the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed You can specify up to nine pages per sheet of media for Macintosh or up to 16 for Windows To print multiple pages on a single sheet Windows 1 From your software application access the printer properties See Changing settings from your computer for instructions 2 OntheFinishing tab under Pages Per Sheet specify the number of pages per sheet that you want to print You can print up to 16 pages per sheet with a Windows OS 3 There is also a check box for page borders and a drop down menu to specify the order of pages printed on the sheet To print multiple pages on a single sheet Macintosh 1 From the General drop down list select Layout 2 Inthe Pages Per Sheet drop down list select the number of pages per sheet to print You can print up to nine pages per sheet with a Macintosh OS EN Printing booklets You can print booklets on letter legal executive or A4 paper This function is available for Windows users only To print booklets 1 Load the paper and make sure t
29. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules HP LaserJet 3300 series product 227 Declaration of Conformity The following Declaration of Conformity complies with ISO IEC Guide 22 and EN45014 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name LaserJet 3300 3310 3320 3330 Series Model Number C9124A C9125A C9126A C9151A C9709A including Model C9143A ADF Accessory Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1991 A1 1992 A2 1993 A3 1995 A4 1996 EN 60950 1992 A1 1993 A2 1993 A3 1995 A4 1997 A11 1997 IEC 60825 1 1993 A1 1997 EN 60825 1 1994 A11 1996 Class 1 Laser LED Product CISPR 22 1993 A1 1995 A2 1996 EN 55022 1994 A1 1995 A2 1997 Class B EN 61000 3 2 1995 A14 2000 EN 61000 3 3 1995 EN55024 1998 FCC Title 47 CFR Part 15 Class B ICES 002 Issue 2 AS NZS 3548 1995 A1 A2 1997 EMC TELECOM TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336
30. Use the or button to select Common Settings and press menu enter Use the or button to select volume Settings and press menu enter Press the button once to select Ring Volume and press menu enter a fF o N Use the or button to select O Soft Medium Or Loud EN Note 6 Press menu enter to save your selection The default set at the factory for ring volume is Soft Changing the default resolution Resolution affects the quality in dots per inch of documents to be faxed It also affects the transmission speed Use this procedure to change the default resolution for all fax jobs To change the default resolution 1 Press resolution to display the current resolution setting 2 Use the lt and gt buttons to display the desired resolution setting 3 Press menu enter to save the selection Changing the default contrast To change the default contrast The default contrast is the contrast normally applied to items being faxed The slider is set to the middle as the default contrast setting 1 Press menu enter Use the or button to select Fax Setup and press menu enter Use the or button to select Fax Send Setup and press menu enter Use the lt or gt button to select Def Light Dark a Ff W N Use the lt button to move the slider to the left to make the fax lighter than the original or use the gt button to move the slider to the right to make the fax darker than the orig
31. Use the lt and gt buttons to select All Faxes and press menu enter Use the lt and gt buttons to select Error Correction and press menu enter a fF WO N a Use the lt and gt buttons to select On or Off and press menu enter to save your selection The default set at the factory for error correction is On Selecting tone or pulse dialing mode Use this procedure to set the product to tone or pulse dialing mode The default is set to tone Leave this as tone unless you know your phone line is incapable of tone dialing To select tone or pulse dialing Press menu enter Use the lt or gt button to select Fax Setup and press menu enter Press gt once to select Fax Send Setup and press menu enter Use the lt or gt button to select Dialing Mode and press menu enter a o N a Use the lt or gt button to select Tone or Pulse and press menu enter to save your selection Changing redial settings Note EN If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product will attempt to redial based on the redial on busy and redial on no answer options Use the procedures in this section to turn these options on or off The product will by default redial if the receiving fax machine is busy but will not by default redial if the receiving fax machine does not answer Setting the fax error correction 99 To turn the redial on busy option on or off
32. Width 97 mm 3 8 inches with clip attached 92 mm 3 6 inches excluding clip and connectors Length 129 mm 5 1 inches Height 45 mm 1 8 inches with clip attached 36 mm 1 4 inches excluding clip and connectors Weight amp 108 g 3 9 oz Environmental specifications Operating environment Temperature 0 C to 55 C 32 F to 131 F Relative humidity 1596 to 9596 at 40 C 104 F Altitude 4 6 km Storage environment o Temperature 40 C to 70 C 6 F to 158 F Relative humidity 9096 at 65 C 149 F Altitude 4 6 km HP Jetdirect 310x print server 233 Electrical specifications Power requirements e Input voltage e 310x 13 VDC Power module see Power modules network model only Nominal output voltage e 310x N A Power module 13 VDC Input current 310x 140 mA Q 13 V Power module 100 mA depending on your particular power module Maximum output current e 310x N A Power module 300 mA Frequency range e 310x DC Power module 50 60 Hz depending on your particular power module Power consumption 310x 1 8W Power module 1 2 W Electromagnetic immunity Statement See Declaration of Conformity Electromagnetic emissions Regulations US FCC Part 15 Class B Canada ICES 003 B Japan VCCI Class 1 Europe CISPR 22 EN55022 Class B Taiwan CNS 13438 Australia New Zealand AS NZS 3548 Russia G
33. before you turn off the unit and send the self test report with the unit e Remove and retain the print cartridge Toner left in the printer during shipping can damage the product e Include the completed copy of the service information form below Note on the form which items were returned Use the original shipping container and packaging materials if possible e Include samples that illustrate the problems you are having if applicable Obtaining hardware service 247 e Include five sheets of the paper or other media that are causing trouble in printing scanning faxing or copying Extended warranty HP SupportPack provides coverage for the HP product and all HP supplied internal components The hardware maintenance covers a one to five year period from date of the HP product purchase The HP SupportPack can provide Express Exchange or onsite service The customer must purchase HP SupportPack within 180 days of the HP product purchase Get more support information from the following HP web site http www hp com peripherals2 care netlj index html or contact the Customer Care Service and Support group see the support flyer that came with your product for the appropriate phone numbers and information Service information form Service information form Who is returning the equipment Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions
34. can connect Novell NetWare the product and up to two DLC LLC other devices to the print server Note The product is fully supported only on Port 1 of this print server Note HP recommends against using print servers other than those listed above You can check the print server s firmware revision number by printing a configuration report for the print server For instructions see To print a Jetdirect configuration page 110 8 Networking EN Installing the 310x print server The HP Jetdirect 310x has a single USB port and an RJ 45 network port 10 100Base Tx for connecting to a network The following items are included with your HP Jetdirect 310x Power module e Clip attached to server e USB cable To connect the product to a network Use the procedure in this section to connect your HP LaserJet 3300 series product to the network using an HP Jetdirect 310x print server Note The instructions below apply to the HP Jetdirect 310x that is included with the HP LaserJet 3320n If you are using a different Jetdirect print server you must refer to the installation instructions that came with that print server Note The USB cable should already be connected to the product For more information see Connecting a printer cable to your product 1 Plug the rectangular end of the USB cable with the USB symbol facing up into the USB socket on the front of the print server Make sure the cable is fully inserted
35. for a pause or the letter R if you want the product to wait for a dial tone 7 Using the alphanumeric buttons enter the fax number Include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Press menu enter Using the alphanumeric buttons enter a name for the fax number To do so repeatedly press the alphanumeric button for the letter you need until the letter appears For a list of characters see Using dialing characters Note To insert punctuation press the asterisk repeatedly until the character you want appears and press gt to go to the next space 10 Press menu enter to save the information 11 If you have more speed dial codes or one touch keys to program repeat steps 1 through 10 To delete speed dial codes and one touch keys Press menu enter Use the or button to select Fax Setup and press menu enter Press menu enter to select Phone Book Press menu enter to select Individual Setup Use the or button to select Delete and press menu enter oa fF O N a Using the alphanumeric buttons enter the number of the speed dial code you want to delete and press menu enter 7 Press menu enter to confirm the deletion To quickly program speed dial codes or one touch keys Note The following procedure cannot be used to program a group dial code For group dial code instructions see To program g
36. language such as PostScript PS or PCL and then sends the print file to the product The PD printer driver emulates Adobe PostScript amp Level2 PostScript is a registered trademark of Adobe Systems Incorporated Private Branch Exchange PBX A small telephone switching system that typically is used by large businesses or universities to connect all telephone extensions within the organization A PBX also connects to the public switched telephone network PSTN and may be either manual or dial depending on the method used by extensions to place incoming or outgoing calls Normally the equipment is owned by the customer rather than leased from the telephone company public switched telephone network PSTN The worldwide dial up telephone network or a portion of that network Users are assigned unique phone numbers which allow them to connect to the PSTN through local telephone exchange companies Often this phrase is used when referring to data or other non telephone services carried over a path initially established using normal telephone signaling and ordinary switched long distance telephone circuits resolution The sharpness of an image measured in dots per inch dpi The higher the dpi the greater the resolution RJ45 A network connector that looks much like a standard telephone connector except it is wider it houses 8 wires instead of 4 Both Ethernet 10 100Base Tx and Token Ring networks use th
37. llle 187 Is there media in the media inputtray illii 187 Is the receive to PC option selected 0 0 ees 187 Faxes are printing on two pages instead of one 1 ee eee 187 Is the autoreduction setting set correctly llli isle 187 Received faxes are too light or are printing only on half of the page 187 Did the product run out of toner while printing a fax 2 2 0 2 0002 e eee eee 187 Fax activity logs or call reports are not printing correctly 0 0 0 0 eae eee 188 Are the activity log and call report settings correct 0 000 cee eee ee 188 The volume is too high or low 2 eee 188 Do the volume settings need to be adjusted 0000 c eee eee eee 188 16 Troubleshooting network problems Troubleshooting overview lt s 0 0 eee 190 ON and BEADY cx eden aed eae eee ee Pe eee ee eee ween 190 Is your printer ON and READY 000 0 cece ee 190 USB OK USB light ON solid green 000 c ees 190 What is the state of the USB light 2 0 0 eee eee 191 Power Status OK Power Status light ON solid green 00 00085 192 10 100 link OK 10 light or 100 light ON solid green 200 0005 193 Check the print server s I O status 0 00 000 cece cette 194 Configuration page does not print 0 0 eect eee 195 Error messagesz esses esi x Ra v usa E RE EAE EAE REVENUE dro ee e OREE 195 03 LAN Error
38. select the option to scan one page at a time and then click Scan The first page is scanned and appears in the Preview window If you send a scanned document to a file a printer or an e mail application a secondary dialog box appears and prompts you for additional information Specify a destination to send the scan to and change the settings accordingly Use the Viewer modes as necessary by clicking the corresponding button on the toolbar located in the upper right corner of the Preview window Scanning with the product software 69 Selection mode allows you to specify the area in which to save Edit Region mode allows you to edit the region areas and types Click Accept to save the current image If you wish to scan another page click Yes in the message box that displays Repeat steps 4 through 7 to scan more pages Click No in the message box to send the current scan to its destination To use page by page scanning Macintosh 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 If the product is connected directly to your computer the HP LaserJet Director opens after you insert an item into the ADF input tray OR If you are on a network scanning from the flatbed scanner or
39. the printer may be faulty Is the USB light now ON solid green If yes continue with Power Status OK Power Status light ON solid green If no you may need to replace the component indicated at fault If the fault is with the print server or the USB cable provided with the print server get assistance from HP Jetdirect technical support see the support flyer that came with your product for information on contacting HP Power Status OK Power Status light ON solid green The Power Status light provides information on the state of the print server s power connection and on its physical connection to the network If connections are working correctly the Power Status light should be ON solid green bright green in color and glowing continuously not blinking If the connections are not working correctly the Power Status light may be off blinking green or blinking amber If your print server s Power Status light is ON solid green continue with 10 100 link OK 10 light or 100 light ON solid green If your print server s Power Status light is not ON solid green or if you are not sure what to look for read the topics below to start evaluating the status of the print server Is the Power Status light ON solid green Check the Power Status light on your print server It should be ON solid green bright green in color and glowing continuously not blinking If it is not ON solid green please follow the troubleshooting
40. 1 1 From the Macintosh desktop choose File Then choose Print Desktop 2 Inthe printer group box choose the HP All in one 3 Make the necessary changes to the settings 4 Click the Save Settings option 5 Click Cancel Macintosh OS X 1 Open a document in a text editing application 2 Choose File Then choose Print 3 Make the appropriate changes to the default settings 4 Onthe settings options choose to Save Custom Setting 5 To invoke the settings when printing a document choose the Custom option in the Saved Settings section To temporarily change settings from a software application Windows From the File menu click Print From the Print dialog click Properties Change the settings that you want to apply for the current print job To temporarily change settings from a software application Macintosh From the File menu choose Print Use the Print dialog to set print options The actual steps may vary these are the most common methods Changing settings from your computer 39 40 3 Changing your product s general default settings EN EN Printing Use these instructions to perform printing tasks with your HP LaserJet 3300 series product Printing with manual feed Stopping or canceling a print job Printer drivers Understanding print quality settings Optimizing print quality for media types Printing envelopes Printing transparencies and labels Printing letterhead or prep
41. 3300 series product e HP LaserJet 3300 series product specifications e Laser safety statement HP LaserJet 3300 series product specifications Environmental specifications Operating environment Printer plugged into an AC outlet Temperature 15 to 32 5 C 59 to 90 5 F Relative Humidity 10 to 80 no condensation Storage environment Printer unplugged from an AC outlet Temperature 20 C to 40 C 4 F to 104 F Relative Humidity Less than 95 no condensation Acoustics Noise level During copying 6 6 Bels sound power level per ISO 9296 Sound pressure level bystander position 50 dB Sound pressure level operator position 59 dB During standby and sleep mode silent During other operations acoustic results may vary Electrical specifications Power requirements 110 to 127 volts 10 50 to 60 Hz 2 Hz for 110 volt units 220 to 240V 10 50 to 60 Hz 2 Hz for 220 volt units Power consumption During copying 330 Watts maximum During printing 300 Watts maximum During standby and power save 14 Watts maximum Off 0 Watts 224 Appendix A Specifications and regulatory information EN Physical specifications Dimensions Width 546 1 mm 21 5 inches Depth 520 7 mm 20 5 inches Height 495 3 mm 19 5 inches Weight Models with ADF 15 8 kg 34 6 lbs Models without ADF 14 1 kg 31 01 Ibs
42. 3300 series product comes with an ADF or if you purchased the HP LaserJet 3300 series ADF accessory use the following instructions to install the ADF input tray 1 Align the two tabs on the input tray with the two grooves in the ADF lid 2 Slide the tray into the grooves as shown until the tray snaps into place Connecting the power cord To connect your product to a power source use the following steps 1 If you have the 220V product locate the power switch on the back of the product and make sure the product is switched off 2 Connect the power cord to the product as shown 1 3 Plug the other end of the power cord directly into a grounded AC outlet 2 4 f you have the 220V product switch on the power If you have the 110V product there is no power switch It will automatically power on when it is plugged in Note HP does not recommend the use of uninterrupted power supply UPS battery backup devices or surge suppressors with this product Many surge suppressors and battery backups can cause print defects 30 2 Getting started EN Loading originals to copy or scan Use these instructions to load originals into your HP LaserJet 3300 series product for copying or scanning For the best quality scans and copies use the flatbed scanner See Selecting media for the ADF for guidelines on choosing original documents for scanning and copying If you purchased an HP LaserJet 3300 product and want to purchase an A
43. Changing rings to answer Note 96 7 Faxing When the answer mode is set to automatic the product s rings to answer setting determines the number of times the phone rings before an incoming call is answered If the product is connected to a line receiving both fax and voice calls a shared line with an answering machine you may need to adjust the rings to answer The number of rings to answer for the product must be greater than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it is a voice call When the answering machine answers the call the product listens to the call and automatically answers it if it detects fax tones Refer to the fax guide that came with your product to determine the default and recommended rings to answer settings for your country or region To set the number of rings to answer To set or change the number of rings to answer use the following steps 1 On the control panel press menu enter 2 Usethe and gt buttons to select Fax Setup and press menu enter 3 Use the lt and gt buttons to select Fax Recv Setup and press menu enter 4 Use the and gt buttons to select Rings To Answer and press menu enter 5 Use the alphanumeric keypad to enter the number of rings to answer and press menu enter If you have an answering machine or computer voicemail connected to this line for the other phone number on the single
44. EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 LaserJet 3330 Model C9126A contains fax functionality and is therefore compliant with the referenced telecom standards and the R amp TTE Directive 1999 5 EC Annex II and carries the CE marking accordingly Boise Idaho USA August 14 2001 Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 228 Appendix A Specifications and regulatory information EN EN Canada DOC regulations This equipment complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Laser statement for Finland LASERT
45. If the access number is used almost every time you dial a fax it might be easier to program the access number as a dialing prefix see Inserting a dial prefix for more information Speed dial codes one touch keys and group dial codes are more easily programmed from the software not available in Windows 95 For instructions on programming speed dial codes one touch keys and group dial codes using the product software see the product software Help Use this procedure if the access number has more than 10 characters or if you only occasionally use the access number 1 Follow steps 1 through 6 of To program speed dial codes and one touch keys When entering the fax number you might also have to do one or both of the following tasks f you have to wait for an access tone at some point in the number enter one or more three second pauses by pressing pause redial Enter a personal identification number PIN if applicable 2 When you are finished entering the access number press pause redial A pause at the end of the string tells the product not to dial this number until you dial the fax number 3 Continue with steps 7 through 10 of To program speed dial codes and one touch keys Managing group dial codes Note EN If you send information to the same group of people on a regular basis you can program a group dial code to simplify the task Any available speed dial codes can be programmed with group dial codes Grou
46. LaserJet Director HP LaserJet Director is not supported for Microsoft Windows 95 To send a fax using a group dial code 1 Load the document into the ADF input tray Adjust any fax settings such as contrast or resolution Press the one touch key for the group OR Press phone book press the group dial code assigned to the group and press menu enter 4 Press fax send The product scans the document into memory and sends the fax to each number specified If a number in the group is busy or does not answer the product will redial the number based on its redial setting After multiple redial attempts fail the product updates the Fax Activity Log with the error and proceeds to the next number in the group The Fax Activity Log feature is not supported in the software for Microsoft Windows 95 but you can print the Fax Activity Log using the control panel For instructions see Printing the fax activity log To send a fax to an ad hoc group Use the following instructions to send a fax to a group of recipients that does not have an assigned group dial code 1 Load the document into the ADF input tray or the flatbed scanner 2 __ Dial the first fax number using one of the following methods Use the alphanumeric buttons fthe fax number you are calling has a one touch key press that key fthe fax number you are calling has a speed dial code press phone book enter the speed dial code using the alphanumeric buttons and press m
47. Name Description The Domain Name System DNS name of the domain in which the print server resides for example support company com It is not the fully qualified DNS name because the host printer name is not included for example printer1 support company com Not Specified adomain name has not been configured on the print server DNS Server The IP address of the Domain Name System DNS server Not Specified aDNS server s IP address has not been configured on the print server WINS Server The IP address of the Windows Internet Name Service WINS server Not Specified a WINS server s IP address has not been configured on the print server Syslog Server The IP address of the syslog server configured on the print server Not Specified a syslog server has not been configured Idle Timeout The timeout value expressed in seconds after which the print server closes an idle TCP print data connection Acceptable values are integers between 0 and 3600 seconds A value of zero turns off the timeout mechanism The default value is 270 seconds SLP Specifies whether the print server sends Service Location Protocol SLP packets used by system applications for automated installation Enabled the print server sends SLP packets Disabled the print server does not send SLP packets Access List Identifies whether a host access control list is configured on the print server A hos
48. Photo Center 74 HP repair services 247 HP software license agreement 243 HP Web JetAdmin using 114 humidity operating environment 26 image enhancement accessing 74 EN EN image quality troubleshooting black dots 172 180 blank copies 168 blank pages 180 characters misformed 163 curl or wave 164 dropouts 160 faded images 168 faded print 160 faded stripes 171 graphics 176 gray backgrounds 161 light print 160 lines 161 180 loose toner 162 missing images 168 repeating defects 162 skewed pages 163 176 smears 162 specks 160 streaks 172 180 incoming faxes troubleshooting 185 input tray paper ADF input tray installing 30 Capacity main 225 capacity priority 225 installing and loading 29 J jams ADF clearing 169 ADF typical locations 169 clearing 158 preventing 159 K key press volume adjusting 38 keys numeric see dialing L labels printing 47 specifications for 139 laser safety statement 226 letterhead printing 48 license software 243 lines troubleshooting 185 loading fax originals 81 originals 31 32 loose toner troubleshooting 162 manual dialing 83 manual duplexing heavy media 51 lightweight media 50 manual feed 42 margins faxing 230 scanning 226 media common problems 139 guidelines 138 sizes 138 specifications 138 troubleshooting 158 weight 225 memory base 225 DIMM 226 specifications 226 upgrade expansion 225 menu control 22 menu structure control panel 34 m
49. Press press start copy to save the selection and immediately start the copy job or menu enter to save the selection without starting the job Adjusting the default lighter darker contrast setting EN The default lighter darker setting affects all copy jobs To adjust the lighter darker setting for the current copy job only see Adjusting the lighter darker contrast setting for the current job To adjust the default lighter darker setting 1 Press menu enter 2 Use the lt or gt button to select Copy Setup and press menu enter 3 Use the lt or gt button to select Def Light Dark and press menu enter 4 Use the or button to adjust the setting Move the slider to the left to make all copies lighter than the original or move the slider to the right to make all copies darker than the original 5 Press menu enter to save the selection Adjusting the default copy quality 57 Reducing or enlarging copies for the current job Note Note Note The HP LaserJet 3300 series product can reduce copies to as small as 25 of the original or enlarge copies to as much as 400 of the original It can also make the following reductions or enlargements automatically Original 100 Legal to Letter 78 Legal to A4 83 A4 to Letter Full page 94 Letter to A4 Fit to page when copying 97 Full Page 91 Fit To Page 2 pages per sheet 4 pages per sheet Custom 25 400 When using the Fit To Page set
50. are using the ADF the HP LaserJet Director launches automatically If you are on a network scanning from the flatbed scanner or the HP LaserJet Director does not automatically open click the Start button on the Windows task bar point to Programs and click HP LaserJet Director or click on it in the System Tray In HP LaserJet Director click OCR The original is scanned and your word processing software application launches automatically 5 The scanned text has been optically recognized and is now ready to edit using your word processing application EN Note Note EN If the word processing icon is not presentor active either you do not have a word processing software application installed on your computer or the scanner software did not recognize the application during the installation For instructions on how to create a link to your word processing application see To change the OCR word processing application The OCR software does not support scanning colored text Colored text will always be converted to black and white text before being sent to OCR thus all text in the final document will be black and white regardless of the original color Scanning with OCR 73 Enhancing images with HP LaserJet Document Manager or HP Photo Center Note Note You can use HP LaserJet Document Manager or HP Photo Center to make the following enhancements to scanned images Contrast Brightness Color adjustment Crop E
51. benefits Using network protocols Software installation Network connection requirements Installing the 310x print server Installing the network software Using HP Web JetAdmin Using BOOTP Using DHCP Moving to another network Printing a print server configuration page For more information 107 Understanding the print server s features and benefits If you use an HP Jetdirect 310x or other compatible HP Jetdirect print server with your HP LaserJet 3300 printer you can perform the following tasks e Enhance workgroup productivity by placing your printer at a convenient location on the network while improving network printer performance e Connect your printer directly to the network e Share scan and print functions with others on the network Note You can only attach one printer to the print server Do not use a USB hub to attach more than one printer Using network protocols Printing protocols The HP Jetdirect 310x supports the following printing protocols e TCP IP Transmission Control Protocol Internet Protocol Port 9100 PP Internet Printing Protocol LPD Line Printer Daemon FTP File Transfer Protocol e IPX SPX Internetwork Packet Exchange Novell NetWare PX peer to peer printing called IPX direct mode e DLC LLC e AppleTalk Only print is available over these protocols The other protocols support printing scanning and faxing over the network
52. buttons to select Of f Soft Medium or Loud 6 Press menu enter to save your selection Note The default set at the factory for the alarm volume is Soft To change the volume for the fax product 1 Press Volume 2 Press the lt or gt button to select Off Soft Medium or Loud 3 Press menu enter to save your selection Note The default set at the factory is Soft To change the ring volume of the fax product The ring volume is heard when the device is initially sending or receiving a call The ring duration length is based on the local telecom ring pattern length 1 Press menu enter Use the or gt button to select Common Settings and press menu enter Use the or button to select volume Settings and press menu enter Press the or button once to select Ring Volume and press menu enter a fF o N Use the lt or gt button to select Off Soft Medium Or Loud and press menu enter to save your selection Note The default set at the factory is soft To change the control panel key press volume The key press volume controls the sound that is made when a control panel button is pressed Press menu enter Use the and buttons to select Common Settings and press menu enter Use the and gt buttons to select volume Settings and press menu enter Use the and buttons to select Key Press Volume and press menu enter Use the lt and gt buttons to select Off Soft Medium Or Loud oa 5 WA N
53. cannot send a fax while talking on the phone or while connecting to the Internet using the same phone line PBX system A business environment phone system Standard home phones and the HP LaserJet 3330 use an analog phone signal PBX systems are digital and are incompatible with standard phones and with devices such as the HP LaserJet 3330 You need to have access to a standard analog phone line in order to send and receive faxes Roll over lines A phone system feature where when one incoming line is busy the next call rolls over to the next available line Try attaching the product to the first incoming phone line The product will answer the phone after it rings the number of times set in the product s rings to answer setting See Changing rings to answer Distinctive ring service The phone company can assign two phone numbers to one physical line and assign each number a distinctive ring pattern Make sure the product is set to respond to the correct distinctive ring pattern assigned to the fax phone number by your phone service provider See Changing answer ring patterns 182 15 Troubleshooting faxing problems EN Note Note Are you using a phone line splitter A phone line splitter is a device used to split out two or more phone line jacks to connect phones or devices to the same phone line wall jack Confusion can result from the existence of two different kinds of splitters Parallel splitters also called T
54. complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The following repairs can be done by the customer Replace any original equipment that came with the product This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone consumer protection act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is se
55. configuration data to the print server as a reply The factory default state of the HP Jetdirect print server is to request its configuration data using BOOTP requests first and if no BOOTP reply is received then to request its configuration data using DHCP requests If the print server and the BOOTP TFTP or DHCP server are located on different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of requests between subnets EN Note EN Setting up the BOOTP server For systems using NIS Network Information Service If your server uses NIS you may need to rebuild the NIS map with the BOOTP service before performing the BOOTP configuration steps Refer to your system documentation The procedure to set up the DHCP server depends on the operating system on that system It may be a system other than those using the HP Jetdirect print services Windows 2000 or NT servers On Windows NT or 2000 server systems use the Microsoft DHCP utilities to set up print server configuration through BOOTP e When you use the Windows NT DHCP procedure with the finite lease duration and adding a reservation in step 8 the resulting service will respond to BOOTP requests as well as to DHCP requests from the print server See Windows NT Procedure e When you use the Windows 2000 DHCP procedure the resulting service will respond to BOOTP requests when you select BOOTP only or Both in step 1
56. copies for the current job 0000 cece eee eee 58 To reduce or enlarge copies for the current job 0000 0c eee cease 58 Adjusting the default copy size 06 tees 58 To change the default copy SIZE 2 eee 59 Changing the copy collation setting 0 0 teeta 59 To change the copy collation setting for the current job 200 59 EN EN To change the default copy collation setting 200 00 eee eee eee 59 Changing the number of copies n 60 To change the number of copies for the current job nananana naana aana 60 To change the default number of copies llle 60 Using HP LaserJet Copier software 0 cette eens 60 To access HP LaserJet Copier Windows or Macintosh 00000 00 60 Using HP LaserJet Copy Plus software 0 0 0 ccc ten eas 61 To access HP LaserJet Copy Plus Windows lees lees 61 To access HP LaserJet Copy Plus Macintosh llle esses 61 Copying photos two sided originals or books 0 0 00 cee eae 62 To copy orscanaphoto 00 0 eee ees 62 To copy a multiple page stack of 2 sided originalS 2 22000 00 aee 62 TO COpy a DOOK er ea betes eae ee ee ee Wee ee Pee wee a eee a 63 6 Scanning Understanding scanning methods 0 00 eee eee eee 66 Scanning from the product s control panel 0 000 eens 66 To scan from the product s control pan
57. files are scanned documents that are saved using the HP LaserJet Document Manager HP Jetdirect print server An external standalone print server To use the HP LaserJet 3300 series product on the network the product or a printer can be connected to the print server instead of a computer using a parallel cable The print server then connects to the network using a standard network connector For the HP LaserJet 3300 series product and its supported HP Jetdirect external print servers the connector can be 10 BaseT 10 100BaseTx BNC or token ring HP LaserJet Director toolbar An HP LaserJet 3300 series product software screen used when working with documents When the document is loaded into the document feeder tray and the computer is connected directly to the product the HP LaserJet Director appears on the computer screen allowing faxing copying or scanning of the document to begin HP Web JetAdmin Network peripheral management software allows configuration and software management from a computer of any peripheral connected to an HP Jetdirect print server For the HP LaserJet 3300 series product the HP JetAdmin or Web JetAdmin software or BOOTP DHCP or telnet may or may not need to be used to configure the product on the network hub A common connection point for devices in a network Hubs are commonly used to connect segments of a LAN A hub contains multiple ports When a packet arrives at one port it
58. for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network In some systems the device s IP address can even change while it is still connected DHCP also supports a mix of static and dynamic IP addresses Dynamic addressing simplifies network administration because the software keeps track of IP addresses rather than requiring an administrator to manage the task This means that a new computer can be added to a network without the hassle of manually assigning it a unique IP address DIMMs Dual In line Memory Module a small circuit board that holds memory A single in line memory module SIMM has a 32 bit path to the memory whereas a DIMM has a 64 bit path distinctive ring A feature offered by some telephone companies in Australia Canada New Zealand the United States and the United Kingdom that allows two or three phone numbers to be set up on the same telephone line Each phone number has a different ring pattern and the fax machine can be configured to recognize the distinctive ring of the fax number DLC Short for Data Link Control Every network interface card has a DLC address or DLC identifier that uniquely identifies the node on the network dots per inch dpi A measurement of resolution used for scanning and printing Generally more dots per inch mean a higher resolution a greater amount of visi
59. hp com go recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Material safety data sheets Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies web site at http Awww hp com go msds 240 Appendix A Specifications and regulatory information EN Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a three year period from date of the HP product purchase The customer must purchase HP SupportPack within 90 days of the HP product purchase For more information contact the HP Customer Care Service and Support group See the support flyer that came with your product for information about contacting HP Spare parts and consumables availability Spare parts and consumable supplies for this product will be available for at least five years after production has stopped For more information On HP s environmental programs including Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program e Material Safety Data Sheets See http www hp com go environment or http www hp com hpinfo community environment HP LaserJet 3300 series product battery Battery material Poly carbon Monoflouride Lithium Battery
60. i amp space To insert a pause or wait You can insert pauses into a fax number you are dialing or programming to a one touch key speed dial code or group dial code Pauses are often needed when dialing internationally or connecting to an outside line Press pause redial to insert a three second pause in your dialing sequence models sold in France insert a two second pause A comma appears on the control panel display indicating the pause will occur at that point in the dialing sequence Inserting a dial prefix A dial prefix is a number or group of numbers automatically added to the beginning of every fax number you enter at the control panel or from the software By default this setting is off You may want to turn this setting on and enter a prefix if for example you have to dial a number such as 9 to get a phone line outside your company s phone system While this setting is on you can still dial a fax number without the dial prefix by using manual dial For instructions see Using manual dial To set the dial prefix Use the following instructions to set the dial prefix Press menu enter Use the lt or gt button to select Fax Setup and press menu enter Press gt once to select Fax Send Setup and press menu enter Use the lt or gt button to select Dial Prefix and press menu enter Use the lt or gt button to select On or Of f and press menu enter oa fF WO N If you choose On use t
61. identification at the top of each received fax You can also choose to have your header information included on each received fax to confirm the date and time the fax was received This option only applies to received faxes that are printed by the product To enable stamp received faxes Press menu enter Use the lt and gt buttons to select Fax Setup and press menu enter Use the lt and gt buttons to select Fax Recv Setup and press menu enter Use the lt and gt buttons to select Stamp Faxes and press menu enter a fF WO N Use the lt and gt buttons to select On or Off and press menu enter to save your selection EN Note The default set at the factory for stamp received faxes is Of f Setting the fax error correction Note Normally the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error signal during the transmission and the error correction setting is on the product can request that a portion of the fax be resent You should only turn error correction off if you are having trouble sending or receiving a fax and you want to accept the errors in the transmission Turning the setting off might be useful when you are trying to send or receive a fax overseas or if you are using a satellite telephone connection To change the error correction setting Press menu enter Use the lt and gt buttons to select Fax Setup and press menu enter
62. in the control panel display Typical ADF jam locations e Input tray areas If the page is still sticking out of the input tray gently try to remove it from the input tray without tearing the page If you feel resistance see Removing a jammed ADF page for instructions e Output paths If the page is sticking out of the output bin gently try to remove it without tearing the page If you feel resistance see Removing a jammed ADF page for instructions Intermediate location If the page is sticking out of both the input tray and into the output area see Removing a jammed ADF page for instructions Clearing ADF media jams 169 170 13 Troubleshooting copy problems Removing a jammed ADF page 1 Remove the ADF input tray and open the ADF cover 2 Remove the jam cleanout part Using both hands lift up on the two handles until the part unsnaps Rotate and lift out the cleanout and set aside Lifting the green lever rotate the pick mechanism until it stays open 4 Gently try to remove the page without tearing it If you feel resistance go to the next step Open the ADF lid and gently loosen the media using both hands 6 When the media is free gently pull it out in the direction shown EN Close the lid to the flatbed scanner Lower the green lever Reinstall the cleanout by inserting it as shown Push down on the two tabs until the part snaps into place It i
63. in your printer properties settings While in EconoMode Save Toner the printer uses less toner on each page Selecting this option will extend the life of the print cartridge and reduce your cost per page but it will reduce print quality See Print cartridge life expectancy for more information DIMMs memory or font If you add a dual in line memory module DIMM to the HP LaserJet 3300 product you can perform more complex product tasks or add additional fonts Use this information to manage DIMMs with your HP LaserJet 3300 product e Totest a DIMM installation or removal e To installa DIMM e Toremove a DIMM To test a DIMM installation or removal After installing or removing a memory DIMM you can test your work by printing a configuration page and checking the Memory Available shown on the page For more information see Printing a configuration page This does not apply if you have installed a font DIMM 148 11 HP parts and accessories EN EN To install a DIMM CAUTION Handling a DIMM without wearing a grounded antistatic device might damage the DIMM Do not touch the contacts on the side of the DIMM 1 Turn off the power switch 220V product only and unplug the printer Open the print cartridge door and the left side panel Remove the DIMM from the antistatic bag it came in grasping the DIMM on the top edge Position the DIMM in front of the slot located inside the left side panel The g
64. including phone book fax polling and delayed fax features Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software fax software and electronic user guide 5 250 sheet media input tray and priority input tray 6 ADF input tray 7 fax guide 8 phone cord Identifying your product 19 Identifying your product s hardware components HP LaserJet 3300 series hardware components Printer control panel Print cartridge door ADF input tray Media input tray Priority input tray Flatbed scanner lid Left side panel Left side panel latch USB port Parallel port O o OO a fF WO DNDN h O Power receptacle Power switch 220V product ok C N Straight through output door 20 1 Getting to know your product EN Identifying your product s control panel components EN Choose a section of the HP LaserJet 3300 control panel to display 1 Fax controls Alphanumeric buttons 2 3 Menu and cancel controls 4 Copy scan and start controls Fax controls Use the fax controls to send and receive faxes and to change commonly used fax settings Fax capability is available on the HP LaserJet 3330 product only See Faxing for instructions on using the fax controls speed dials e db resolution pause redial fax send CO Identifying your product s control panel components 21
65. irera rani Leara neaei nn 83 To cancel a fax job using fax job status asusa 00 0 ees 83 Usirig marual dal is or Men REEL mike Rie Meme ales 83 To use manual dial etorr ene teid tk ERI bu ee Hie bet e EELNSIZNP 83 Deleting faxes from memory lsselseeeseeeee n 84 To delete faxes from memory 1 1 tees 84 Redialing manually ries setis ree tL hbase aes fe eee ki ttes 84 To redial manually 2 fis Shed apace Ab eR Re ere ee ened ee dd ded vs 84 Sending a fax ata future time illii 84 To send a fax ata futuretime illie 85 Receiving TAXES y ini oe aen oie Sada e s UU eth Et nid aah RA RR eh CAME SaaS and dd 85 To receive faxes when you hear fax tones 00 00 cee eee 85 To reprinta fax so aa em A ee er 85 To block or unblock fax numbers 0000 cece eee 86 Receiving faxes to your computer s sasaaa cee 86 To turn the receive to PC setting off from the control panel 00 5 87 About speed dial codes one touch keys and group dial codes 87 To program speed dial codes and one touch keys iile illius 87 To delete speed dial codes and one touch keyS 00 000 eee eee 88 To quickly program speed dial codes or one touch keys 22200000 88 To program a one touch key for alternate long distance 2 4 89 Managing group dial codeS 1 1 teens 89 To program group dial codes 0 00s 89 To delete
66. network A number after the name indicates that there are multiple devices with this name and this is the Nth instance of the name Zone The name of the AppleTalk network zone on which the printer is located Type The type of the printer being advertised on the network Two types can be displayed Network Number The AppleTalk Network Number on which the print server is currently operating Node Number The AppleTalk Node Number that the print server chose for itself as part of its initialization sequence Note The AppleTalk phase 2 P2 parameter is preconfigured on the print server DLC LLC protocol information Provides the current status and parameter values for the DLC LLC network protocol Message Status Description Indicates the current DLC LLC configuration status Ready the print server is awaiting data Disabled DLC LLC was manually disabled Initializing the print server is registering the node address or name An additional status message may also be displayed An error code and message are displayed if the print server is not ready EN Interpreting the configuration page 205 Error messages Error Code and Message Description 02 During self test the print server detected an internal loopback test error AN ERROR INTERNAL The print server may be faulty If the error persists replace the prin
67. nodes to the network 100 BaseTx A type of Ethernet network also known as Fast Ethernet that uses twisted pair cabling to attach nodes to the network 10 100 BaseTx This term indicates that a product is compatible with both 10 BaseT and 100 BaseTx Many network products are compatible with both of these including some HP Jetdirect print server models 1284 B 1284 is a parallel port standard developed by IEEE the Institute of Electrical and Electronics Engineers 1284 B refers to a specific connector type on the end of the parallel cable which attaches to the peripheral for example a printer A 1284 B connector is bigger than a 1284 C connector for example actual size The size of the page when it was scanned not enlarged using zoom in or reduced using zoom out ADF Automatic document feeder The ADF is used to automatically feed originals into the product for copying scanning or faxing annotation A word note mark or highlighting added to an item appletalk An inexpensive local area network architecture built into all Apple Macintosh computers bit depth The number of bits used to process scanned images The greater the number of bits the more levels of gray that can be used to display the image bmp file A Microsoft Windows bitmap file that has the extension omp A bitmap file defines an image such as the image of a scanned page as a pattern of dots pixels
68. not supported for Microsoft Windows 95 If the product cannot transmit the fax at the scheduled time it is indicated on the fax call report if that option is turned on or logged in the fax activity log This can happen in the case of no answer or if a busy signal results in the failure of redial attempts See Setting fax call report print times and Printing the fax activity log for more information If you have set a fax to send at a future time but need to add something to it you can send the additional information as another job All faxes scheduled to go to the same fax number on the same date and time are delivered as individual faxes EN To send a fax at a future time Load the document into the ADF input tray Press menu enter Use the lt or gt button to display Fax Functions and press menu enter Use the or gt button to display Send Fax Later and press menu enter a A WO N Use the alphanumeric buttons to enter the start time If you are set to a 12 hour clock use the gt button to move the cursor past the fourth character to set A M or P M Select 1 for A M or select 2 for P M and press menu enter OR If you are set to a 24 hour clock press menu enter 6 Use the alphanumeric buttons to enter the date and press menu enter OR Accept the default date by pressing menu enter 7 Type the fax number enter the speed dial code or press the one touch key This feature does not support ad hoc gro
69. pages per minute ppm and comes standard with a flatbed copier scanner a 50 page automatic document feeder ADF 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory a USB 1 1 certified port and an IEEE 1284 B parallel port The HP LaserJet 3310 product has no control panel scan buttons Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software and electronic user guide 5 250 sheet media input tray and priority input tray 6 ADF input tray Note Scanning with the HP LaserJet 3310 product can be done from your computer with the product software 16 1 Getting to know your product EN EN HP LaserJet 3320mfp The HP LaserJet 3320mfp is a copier centric product that prints and copies up to 15 pages per minute ppm and comes standard with a flatbed copier scanner a 50 page automatic document feeder ADF 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory a USB 1 1 certified port and an IEEE 1284 B parallel port Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software and electronic user guide 5 250 sheet media input tray and priority input tray 6 ADF input tray Identifying your product 17 HP LaserJet 3320n mfp The HP LaserJet 3320n mfp is a copier centric product that prints and copies up to 15 pa
70. router or default gateway to be used by clients and click Next c If desired specify the Domain Name and DNS Domain Name System servers for clients and click Next d If desired specify WINS server names and IP addresses and click Next e Select Yes to activate the DHCP options now and click Next 10 You have successfully set up the DHCP scope on this server Click Finish to close the wizard 11 To configure your print server with a reserved IP address within the DHCP scope a Inthe DHCP tree open the folder for your scope and select Reservations b Click the Action menu and select New Reservation c Enter the appropriate information in each field including the reserved IP address for your print server Note the hardware MAC address for your print server is available on the Jetdirect configuration page d Under Supported types select DHCP only and click Add This results in a DHCP configuration Note Selecting Both or BOOTP only results in a BOOTP configuration due to the sequence in which HP Jetdirect print servers initiate configuration protocol requests 120 8 Networking EN CAUTION EN e Specify another reserved client or click Close The reserved clients added will be displayed in the Reservations folder for this scope 12 Close the DHCP manager utility Configuring the print server for DHCP configuration Once a DHCP server is set up according to the previous section the factory default state of the pri
71. server or other method Default IP the default IP address was assigned This address may not be a valid address for your network Not Configured the print server was not configured with IP parameters Verify that TCP IP is enabled or check for error status BOOTP Server Or DHCP Server Or RARP Server Displayed if BOOTP DHCP or RARP is used for TCP IP configuration It specifies the IP address of the system that responds to the print server s request for automatic TCP IP configuration over the network Not Specified the configuration server s IP address could not be determined or was set to zero in the response packet BOOTP DHCP Server Displayed during initialization while the print server attempts to obtain its TCP IP configuration from a BOOTP or DHCP server The temporary address displayed is 0 0 0 0 Not Specified the configuration server s IP address could not be determined or was set to zero in the response packet TFTP Server The IP address of the system where the TFTP configuration file is located During initialization the temporary address 0 0 0 0 is displayed Not Specified a TFTP server has not been set Config File EN The name of the print server s configuration file The file pathname may be truncated to fit on two lines Not Specified a file was not specified in the BOOTP reply from the host Interpreting the configuration page 201 Message Domain
72. short edge feed that edge into the printer first 4 Adjust the media guides to the length and width of the envelopes Set Optimize for on the Paper tab in your Windows printer driver to Envelope and print the envelope 5 Replace the priority input tray EN Printing transparencies and labels CAUTION EN Only use transparencies and labels that are recommended for use in laser printers such as HP transparency film and laser quality labels See Product media specifications for more information Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels Do not run labels through the product more than once The adhesive may damage the product To print transparencies or labels 1 Open the straight through output door on the back of the product 2 Load a single page in the priority input tray or load multiple pages in the main input tray Make sure that the top of the media is forward and the side to be printed rough side of transparencies is facing up Adjust the media guides Access the optimizing feature from the Paper tab in your Windows printer driver Then select Optimize for and choose Transparency or Labels in the drop down list 5 Print the document Remove the media from the back of the printer as it prints to prevent it from sticking together and place the printed pages on a flat surface Printing transparencies and labels 47 Printing lett
73. shows a status of I O Card Not Ready you will see a specific error message just below the status line This error message indicates what is preventing the print server from functioning correctly From the list below find the error message that you see on the configuration page The instructions in the next few topics give a fuller explanation of each error Configuration page does not print 195 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL 11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT Other Error If the error that you see on the configuration page is not listed above your problem requires assistance from HP Jetdirect technical support See the support flyer that came with your product for information on contacting HP 03 LAN Error EXTERNAL LOOPBACK The print server is incorrectly connected to the network or is defective Make sure that your print server is correctly attached to your network In addition check all other cabling and connectors For help in correcting this error contact HP Jetdirect technical support See the support flyer that came with your product for information on contacting HP 08 LAN Error INFINITE DEFERRAL There is a network congestion problem For help in correcting this error contact HP Jetdirect technical support See the support flyer that came with your product for information on contacting HP 11 LAN Error RETRY FAULTS There is a problem with your network c
74. straight out from the cartridge Avoid touching any black toner on the tape 4 Insert the cartridge as shown with the arrows pointing into the product 5 Close the print cartridge door The print cartridge engages when the door is closed Note If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in cold water and air dry CAUTION Hot water or heat from a dryer can set toner into fabric Hewlett Packard Company cannot recommend the use of non HP print cartridges either new refilled or remanufactured Since they are not HP products HP cannot influence their design or control their quality EN Installing and loading the media input trays To install and load the media input tray and the priority input tray use the following steps 1 Slide the trays in and down at an angle until they fit securely Remove the tape connecting the two trays 2 Remove the priority input tray 3 Push in the guides past the normal paper size mark 4 Rollthe paper and place it in the tray C3 e pM 5 Push down on the paper so it lies flat in the tray _ 6 Push in the bottom guide so it is snug SS oo 2 a c ml 7 Install the priority input tray over the media input tray C L SP Note If the media guides are not sufficiently tight your media may skew and cause a media jam EN Installing and loading the media input trays 29 Installing the ADF input tray If your HP LaserJet
75. the ADF input tray OR If you are on a network scanning from the flatbed scanner or HP LaserJet Director does not automatically open double click the desktop alias for the HP LaserJet Director To open the HP LaserJet Scan Control Viewer dialog box click the Scan button in HP LaserJet Director Specify an image type Choose the option to Scan All If you choose to scan page by page see To use page by page scanning Macintosh After all the pages have completed the scanning process choose Send To Destination then choose Send Now OR Use the Save As icon to save the pages to a disk file To use page by page scanning Windows 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid Press start scan on the product s control panel If you are using the ADF the HP LaserJet Director launches automatically If you are on a network scanning from the flatbed scanner or the HP LaserJet Director does not automatically open click the Start button on the Windows task bar point to Programs and click HP LaserJet Director or click on it in the System Tray From the HP LaserJet Director click Scan to launch the HP LaserJet Scan Control Viewer From the HP LaserJet Scan Control Viewer
76. type Button coin cell battery Quantity per product 1 Weight Approximately 1 gram Lithium type Solid Battery manufacturers Rayovac Madison WI USA and Panasonic Secaucus NJ USA EN HP LaserJet 3300 series product battery 241 242 Appendix A Specifications and regulatory information EN Appendix B Warranties and licensing Use thse topics to find out about product warantee and license information e HP software license agreement e HP limited warranty statement HP software license agreement EN ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU CAN RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU CAN RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying software unless you have a separate signed agreement with HP License Grant HP grants you a license to use one copy of the software Use means storing loading installing executing or displaying the software You may not modify the software or disable any licensing or control features of the software If the software is licensed for concurrent use you may not allow more than the maximum number of authorized users to use the software concurrently Ownership The software
77. using the ADF the HP LaserJet Director launches automatically If you are on a network scanning from the flatbed scanner or the HP LaserJet Director does not automatically open click the Start button on the Windows task bar point to Programs and click HP LaserJet Director or click on it in the System Tray 4 In HP LaserJet Director click E mail The original is scanned and your computer e mail software application launches and automatically attaches the scanned image file to a new message Enter an e mail address and click Send Adding annotations to scanned image files 75 To scan to e mail Macintosh 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 Open the HP LaserJet Director by double clicking the HP LaserJet Director alias that appears on the desktop Click the E mail button When an e mail appears with the scanned item attached enter an e mail address and click Send To e mail scanned files in an alternative mode You can use an alternative mode to send a document in e mail in any of the following situations e You do not have a compatible e mail program e The E mail button does not appear on the HP LaserJet Director You do not have access to the HP LaserJet Di
78. was empty or if the fax printed on the wrong type of media you can try to reprint it The actual number of faxes stored for possible reprinting is determined by the available memory The most recent fax prints first the oldest fax prints last These faxes are continuously stored and reprinting them does not clear them from memory To clear these faxes from memory see Deleting faxes from memory Receiving faxes 85 Note Note Note Note You do not need to use this procedure if the fax does not print because of a jam or because the media runs out During these situations faxes are received to memory As soon as you clear the jam or refill the media faxes automatically resume printing Use the following steps to reprint a fax 1 Press menu enter 2 Press gt once to display Fax Functions and press menu enter 3 Use the lt or gt button to display Reprint Last and press menu enter The product begins reprinting the most recently printed fax To stop the printing at any time press cancel To block or unblock fax numbers If there are people or businesses from whom you do not want to receive faxes you can block up to 30 fax numbers using the control panel When you block a fax number and someone from that number sends you a fax the display panel indicates the number is blocked the fax does not print and the fax is not saved in memory Faxes from blocked fax numbers appear in the fax activity log with a discarded desi
79. ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser HP LaserJet 3300 series product 229 Korean EMI statement ASAF eru BS 7171 0 717 Heg ez AAD Aol AVS wt JIZN FAASUME SE SEAS ASE USACH Japan VCCI Class B regulations TOREJ SRAIBEBISSEEEXAESmme VCCI OF CED DIABRRHRECT COREEI RERA CEAT ScCESBMELTIETM CORBMIVAPTVEV AYRE HEL CHA SNS LE SARRE FHM CTFCEMHVET FRY RU AAS CHE DS TIEL UI U RUSLTEF SU HP LaserJet 3330 fax HP LaserJet 3330 product fax specifications FCC Part 68 Requirements US Telephone consumer protection act US IC CS 03 requirements Regulatory information for EU countries HP LaserJet 3330 product fax specifications Fax transmission speed 3 seconds page ITU T Test Image 1 Right left margins for printed pages 6 3 mm 0 25 inch Top bottom margins for printed pages 5 08 mm 0 2 inch Fax compatibility ITU Group 3 ECM Fax coding schemes MH MR and MMR Modem speed Up to 33 600 bits per second bps Speed dialing Yes Distinctive ring detect Yes 230 Appendix A Specifications and regulatory information EN EN Fax resolution standard 203 by 98 dots per inch dpi Fax resolution fine 203 by 196 dpi Fax resolution superfine 300 by 300 dpi no halftone Fax resolution photo 300 by 300 dpi halftone enabled FCC Part 68 Requirements US This equipment c
80. 000 e eee eee 74 Adding annotations to HP documents 00 00 cece eee es 74 To access HP LaserJet Document Manager s annotation features 75 To change the annotation settings lille 75 Adding annotations to scanned image files liliis 75 Sending scanned items as e mail attachments 0 000 ccc eee 75 To scan to e mail Windows liess In 75 To scan to e mail Macintosh 1 2 0 0 cette 76 To e mail scanned files in an alternative mode lllilllllllllssllllsn 76 Scanner resolution and color 0 eee tenet eens 76 Resolution and color guidelines 0 llle 77 COO MT 78 7 Faxing Setting the information in the fax header 20 0 cee eens 80 To set the fax header 0 00 cette eee 80 Setting the answer mode utes adea PAE Rie dee Re Rae d 80 To set the answer mode 000 cee tee 80 Loading Originals tO Tax esc eR tor SRE tee ells Wee DERE Y ua 81 To load fax documents into the ADF inputtray llle 81 Sending faxes iere Rei uTIDWR M EXE ER tte Ried texte Nose dte sh 81 To send a fax to one recipient 0 ea ANENE een 81 To send a fax to multiple recipients llli 82 To send a fax using a group dial code 00000 82 To send a fax to an ad hoc group serea a A E RA eh 82 Ganceling a fax JOD ec de fda Rp ae Re beer eee RE DER Ro UP ee e 83 To cancel the current fax job niari
81. 1d See Windows 2000 Procedure These systems may require third party software for TFTP support UNIX servers A BOOTP server running UNIX must be set up with the BOOTP daemon bootpd and must be set up with the etc bootptab configuration file The configuration data in the etc bootptab file must be properly entered See Bootptab file entries TFTP is used to obtain additional configuration data from a configuration file on a TFTP server This file is specified in the bootptab file see the T144 tag See Bootptab file entries NetWare BOOTP servers For setup of NetWare BOOTP servers refer to your NetWare documentation Bootptab file entries The following is an example of an etc bootptab file entry for an HP Jetdirect print server picasso hn N ht ether vm rfc1048 N ha 0001E6123456 N 1p 2192 168 45 39 N 58m 255 255 255 0 N gw 192 168 40 1 1g 192 168 40 3 T144 hpnp picasso cfg A colon indicates the end of a field and a backslash Y indicates that the entire entry is continued on the next line more fields Spaces are not allowed between the characters on a line Names such as host names must begin with a letter and can contain only letters numbers periods for domain names only and hyphens The underline character is not allowed Refer to your systems documentation for more information The configuration data contains tags that identify the various HP Jetdirect parameters an
82. 48 eben eR Pe demere e Rigs RH ER hi 180 Unwanted lines os extr ei m REF a Peale Gaede na NEU ERR ER 180 Black dots or streaks iere eae e mb EE npn Rd RE Via wae 180 Unclear text rui eb tree E TREE ER E TRRO FREE E RO REG E REER 180 Reducedisize isse eb Rer RA Re HER REPE ra Ra a ER ORE ERN ba ts 180 15 Troubleshooting faxing problems Fax phone problems 20 00 eee nen 182 The document stops feeding during faxing llle 183 Is the document too large or too small for the ADF 2 0 00 e eee 183 Are there problems with the fax machine you are sending to 184 Are there problems with the phone line llli 184 The product is receiving faxes but not sending them 0 00 00 eee eee 184 Is your product ona PBX system 000 c cee eae 184 Is there a poor phone connection 00 cee 184 Outgoing fax calls keep dialing 0 00 c eects 184 Faxes you send are not arriving 0 0 0 ce eee 184 Is the receiving fax machine off or does it have an error condition 184 Is the fax still waiting in MeMOry 1 2 eee 184 All of the numbers in a long fax number cannot be dialed 000000000 185 Unable to start receiving faxes from an extension phone lllllleelsssss 185 Is the extension phone setting disabled liliis leen 185 Is the telephone cord securely connected 00 ccc eee 185 Voice ca
83. 5 years The shelf life of a print cartridge in an opened package is approximately 6 months To prevent damage to the print cartridge do not expose it to light HP LaserJet print cartridges 147 Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that your print jobs require When printing text at 5 coverage the standard print cartridge C7115A lasts an average of 2 500 pages The extended life print cartridge C7115X lasts an average of 3 500 pages This assumes that you set the print density to 3 and turn EconoMode off these are the default settings Recycling print cartridges To reduce landfill waste Hewlett Packard has adopted a recycling program for empty print cartridges A postage paid shipping label is inside the new HP LaserJet print cartridge box Since 1990 the HP LaserJet Print Cartridge Recycling Program has collected more than 25 million used HP LaserJet print cartridges that otherwise might have been discarded in the world s landfills To join this recycling effort follow the instructions provided in the new print cartridge box To install a new HP print cartridge see To install a print cartridge or follow the instructions included in the print cartridge box See the recycling information on the print cartridge box and the HP Printing Supplies Environmental Program Information included in the print cartridge box Saving toner To save toner select the EconoMode option
84. 9 11 12 Korean EMI statement 0 00000000 RR ee 230 Japan VCCI Class B regulations 0 000 eee 230 HP LaserJet 3930 T8X eost pede rt RENTRER x eoa eee eee ee eee 230 HP LaserJet 3330 product fax specifications llle 230 FCC Part 68 Requirements US 0 000 cece tenes 231 Telephone consumer protection act US 0 000 c eee 231 IC CS 03 requirements 0 00 ete eee 232 Regulatory information for EU countries 00002 eee 232 HP Jetdirect 310x print server 6 eee 232 HP Jetdirect 310x print server specifications llle 233 FCC compliance ensem RR TERR Ree ERE phe CERO XR GU RR RU E 235 Declaration of Conformity liliis e 236 Australldi ien eue e pclae a EE a Ru Ea gear NONU RE Ru n Bul quee ean eas 237 SCHEDE 237 Japan VCCI Class 1 regulations llli sees 237 Korean EMI statement 0 cc eee ene 237 Chinese safety statement l liiiisllselleesle res 238 Environmental product stewardship program lsslleeeeesn 239 Protecting the environment llle 239 OZONE production eet ee RR a ue as bi ed edit ne es 239 Energy consumption o seei aaee iea ia e eee ee n 239 Toner CONSUMPTION cene a Roe dee We a cw pede fe OR 239 led a eka eG E EAE E E EA EEEE Rae aed hata eas 239 gli PP ro nra EE E e E E E E E A BA dace ne 239 HP LaserJet printing supplies 2 0 tee 239 HP printing supplies returns and
85. AC A line in the TFTP configuration file contained an invalid value for one of the CF ERR INVALID parameters on that line PARAMETER 4D The TFTP configuration file specified too many access list entries using the CF ERR ACCESS LIST allow keyword EXCEEDED 4E The TFTP configuration file specified too many trap destination list entries CF ERR TRAP LIST using the trap destination keyword F XC FF DE D 4F The TFTP transfer of the configuration file from the host to the print server TFTP REMOTE ERROR failed with the remote host sending a TFTP ERROR packet to the print server 50 The TFTP transfer of the configuration file from the host to the print server TFTP LOCAL ERROR failed with the local print server encountering some form of inactivity timeout or excessive retransmissions situation Sai The overall retrying of the TFTP transfer of the configuration file from the TFTP RETRIES EXCEEDED host to the print server has exceeded a retry limit 212 16 Troubleshooting network problems EN EN Error Code and Message 52 BAD BOOTP DHCP REPLY Description An error was detected in the BOOTP or DHCP reply that the print server received The reply either had insufficient data in the UDP datagram to contain the minimum BOOTP DHCP header of 236 bytes had an operation field that was not BOOTPREPLY 0X02 had a header field that did not match the print server s hardware address or had a UDP source p
86. Apply to make the changes and keep the Customize dialog box open or OK to keep the changes and return to the HP LaserJet Series Director New destinations that include this Display Name will now appear in the device scan to destinations list 5 Follow the instructions in To use the scan to button via USB or parallel connection to scan to this destination To reprogram the scan to button destinations 1 From the HP LaserJet Director click the Customize button to open the Customize property sheet 2 Select the Monitor Device tab 3 From the Device Scan To Button Settings group box select the desired destinations one at a time and click the Add button to add to the scan to list 4 To edit the device display string or update the e mail address for a recipient select the destination in the scan to list and click the Edit button 5 Toremove a destination from the scan to list select the destination and click the Remove button 6 Click Apply to make the changes and keep the Customize dialog box open or OK to keep the changes and return to the HP LaserJet Director Scanning from the product s control panel 67 To reprogram the start scan button To program the start scan button to use a scan to destination use the following instructions 1 From the HP LaserJet Director click the Customize button to open the Customize property sheet Select the Monitor Device tab Choose an action from the drop down list The default settin
87. B D ed o o ID aS Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly This product was tested in a typical configurations with Hewlett Packard Co products Roseville July 18 2001 Mark Vigeant Product Regulations Manager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department TRE Herrenberger Strasse 130 D 71034 B blingen FAX 49 7031 14 3143 236 Appendix A Specifications and regulatory information EN Australia This equipment complies with Australian EMC requirements Canada This equipment complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Japan VCCI Class 1 regulations TOREJ PRUBRESERESAEMA is VCC ORF ICBO lt S DI AZABRRHRECY COREE RERA CHATS BRABESSHRCOTCEMHVET COMBED BAH REBSSLIBRKRENSCEMHVET Korean EMI statement ABA SHUI AS ALA 0 7 2 aesce amp msazss ARA LL HY Ar TRDE MAS re E RUA HPSS AEA HII HP Jetdirect 310x print server 237 Chinese safety statement HP W 4 m E SS FH EARM KMRAREMEP o STRARBHSS HRS VEE TER L oc HERA ENERE LRR CAPA RAZ 220V 2 BRA MLAS HLA 583545 X P Read HSER BERBERA ERKA BL SREABA 4 REOR AR BEE ADA VAR AMEE
88. B light may be off blinking green or blinking amber If your print server s USB light is ON solid green continue with Power Status OK Power Status light ON solid green 190 16 Troubleshooting network problems EN EN If your print server s USB light is not ON solid green or if you are not sure what to look for continue with the following troubleshooting topics Note that the Jetdirect 310x print server does not support parallel to USB converters for connecting a parallel printer to a USB host it works with USB printers only Make sure that the cable is connected firmly to both the printer and the print server Check that both the printer and the print server are powered on After checking the items above and making any necessary changes is the USB light now ON solid green What is the state of the USB light The behavior of the USB light indicates the status of the USB connection If the USB light on your print server is not ON solid green find the appropriate topic below to continue troubleshooting Is the USB light ON solid green Check the USB light on your print server It should be ON solid green bright green in color and glowing continuously not blinking If it is not ON solid green follow the troubleshooting steps below Make sure that you have a USB cable connected between your printer and the USB port on the print server It should be a standard USB A to B cable as shown below USB light O
89. CTS 37 Too many printer objects are assigned to the print server object Using NDS ERR MAX PRINT NetWare utilities such as NWADMIN reduce the number of printer objects OBJECTS assigned to the print server 38 No print queue objects are assigned to the printer objects located in the NDS ERR NO QUEUE NDS directory OBJECTS 39 Too many print queue objects are assigned to the printer Reduce the NDS ERR MAX QUEUE number of queues assigned OBJECTS 210 16 Troubleshooting network problems EN EN Error Code and Message 3A UND ERR UNABLE TO FIND TREE Description The NDS tree cannot be located The message may occur when the file server is not running or when a network communications problem exists 3B NDS CONNECTION STATE ERROR The print server cannot change the NDS connection state Check licenses on the spooling server 3c NDS ERR UNRESOLVED QUEUE The print queue object cannot be located in the specified NDS context 3D NDS ERR CANNOT READ OQ HOST Cannot locate the file server on the network The server may not be running at this time or a communications problem may exist 3E NDS PRNT SRVR PUBLIC KEY ERR Print Server Object Name mismatch Unable to read the print server s public key Verify object names Verify that the object key assigned to the print server is a print server object and not a printer or other object
90. DDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU HP limited warranty statement 245 246 Appendix B Warranties and licensing EN Appendix C Service and support Use these topics to learn about obtaining product service and support e Obtaining hardware service e Extended warranty e Service information form Obtaining hardware service CAUTION CAUTION EN To obtain hardware service If your hardware should fail during the warranty period HP offers the following support options e HP repair services You can return the product to an HP repair center depending on your location e Express Exchange In some places HP provides a reconditioned permanent replacement product to you on the next working day e HP authorized service provider You can return the unit to a local authorized service dealer e Express pick up and delivery HP will arrange to pick up the product repair it and return it to you within 5 to 10 days depending on your location Returning the unit When shipping equipment HP recommends insuring it Also include a copy of your proof of purchase Please also fill out the Service information form to ensure the most accurate repairs Shipping damage resulting from inadequate packaging is the customer s responsibility See Repackaging guidelines below Repackaging guidelines e If possible print a self test page see Printing a configuration page
91. DE 16 HP LaserJet 3320Mips err aa RS ENDA ASAREE 17 HP LaserJet 3320n mfp iioc etia iR ENA we eae A 18 HP LaserJet 33930mfp etx RR eve ARESE R ERNARI IERES ARRIVARE URGE 19 Identifying your product s hardware components sssaaa aaaeeeaa 20 HP LaserJet 3300 series hardware components 200 ee eect eee eee 20 Identifying your product s control panel components 2000e eee eeaee 21 Fax coritrols cru t Re e enna cine RARO RU ne CURRUS ORC aE ened 21 Alphanumeric buttons 2 2 2 2 00 00 ne 22 Menu and cancel controlS 00 cece eee 22 Copy scan and start controls 0 0 0 eee eee 23 Identifying HP Jetdirect 310x print server components 00000e eee eee 23 Identifying your product s software componentsS 2000e cece eee eee eee 24 2 Getting started Finding a location for your product 0 cena 26 Connecting a printer cable to your product ils 27 Installing a print cartridge llle tees 28 Installing and loading the media input trays selselsnn 29 Installing the ADF input tray 0 RR IRI III 30 Connecting the power cord 2 ee hn 30 Loading originals to copy Or SCAN eae 31 To load originals onto the flatbed scanner 0000 ccc eee ees 31 To load originals into the ADF input tray llli 32 Verityinig your WOTK ee tibt ih nner a tend nia per tee pee GE e eae eg 33 To self test the printer
92. DF see Ordering HP parts and accessories for more information To load originals onto the flatbed scanner 1 Make sure the ADF is free of media Lift the flatbed scanner cover Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid The document is ready to be copied or scanned CAUTION To prevent damaging the product do not allow the scanner lid to fall onto the flatbed scanner surface Always close the scanner lid when the product is not in use EN Loading originals to copy or scan 31 To load originals into the ADF input tray Note ADF capacity is up to 50 sheets of 75 g m 20 pound media depending on the thickness of the media or until the ADF input tray is full The minimum size for media in the ADF is 127 x 127 mm 5 x 5 inches For smaller sizes use the flatbed scanner The maximum size for media in the ADF is 215 9 mm wide by 381 mm long 8 5 x 15 inches 1 Make sure the flatbed scanner is free of media 2 Close the flatbed scanner cover and put the top end of the original media stack into the ADF input tray with the media stack face up and the first page to be scanned copied or faxed on top of the stack Slide the media stack into the ADF until the media does not move any farther Adjust the media guides until they are snug The document is now ready to be copied or scanned
93. Disconnect the cable and reconnect it at both ends 156 12 Troubleshooting printing problems EN Note Note EN Try printing a job that you has printed correctly e f possible attach the cable and printer to another computer and try printing a job that you know has printed correctly e Try using a new IEEE 1284 B compliant parallel or USB cable See Ordering HP parts and accessories for information e The wrong printer driver might have been selected when the software was installed Make sure that the HP LaserJet 3300 is selected in the printer properties There might be a problem with your software application Try printing from another software application Are graphics or text missing Are there blank pages e Make sure that your file does not contain blank pages The sealing tape might still be in the print cartridge Remove the print cartridge and pull out the sealing tape e Reinstall the print cartridge See Installing a print cartridge for instructions To check the product print a configuration page See Printing a configuration page for instructions e The graphic settings in the printer properties might not be correct for the type of job that you are printing Try a different graphic setting in the printer properties See Changing settings from your computer for more information e The printer driver might not work for the type of job that you are printing Try using a different p
94. FF If the USB light is OFF it means that the print servers USB connection is not operational This is OK before the print server finishes starting up whether or not a USB cable is attached If the light remains OFF after startup then the print server may be faulty Restart the print server by detaching the power cable and re attaching it Wait for the Power Status light to stop blinking when the self test finishes Is the USB light now ON solid green If yes continue with Power Status OK Power Status light ON solid green If no your print server has a problem that requires assistance from HP Jetdirect technical support see the support flyer that came with your product for information on contacting HP USB light blinking green If the USB light is blinking green it indicates that the print server has detected a good connection to a valid USB device but the print server does not support the device For example this would happen if you connected a USB digital camera to the print server This is not a fault but rather an incompatibility between the print server and the connected device The HP Jetdirect 310x print server supports only USB printers including USB multifunction printers and All in One devices It does not support non printer USB devices nor does it support USB cable extenders USB to parallel converters or USB hubs Is the USB light now ON solid green If yes continue with Power Status OK Power Status ligh
95. HP LaserJet Director does not automatically open double click the desktop alias for the HP LaserJet Director 3 To open the HP LaserJet Scan Control Viewer dialog box click the Scan button on HP LaserJet Director Specify an image type Choose To Scan After the scan process has finished choose Scan another page Repeat step 6 for each page of the document oN Oo Oo A After all the pages have completed the scanning process choose Send To Destination then choose Send Now OR Use the Save As icon to save the pages to a disk file Scanning with TWAIN compliant software Note Note 70 6 Scanning If you are using Windows 95 and want to scan documents you will have to use a TWAIN compliant application For all other operating systems you may use a TWAIN compliant application or the product software The HP LaserJet 3300 series product is TWAIN compliant and works with Windows and Macintosh based programs that support TWAIN compliant scanning devices While in a TWAIN enabled program you can access the scanning feature and scan an image directly into the open application To do so follow the program s instructions for acquiring an image using TWAIN For more specific information see the product software Help The Macintosh product software is TWAIN version 1 9 compliant To use flatbed scanner preview scan Use this procedure to preview the scanned image when you are using the TWAIN interface in Windows EN In t
96. Media A guide to using paper and other print media with HP LaserJet printers 5963 7863 EN EN ltem Description or use Part number Replacement parts Paper pickup roller Used to pick the paper from the paper input tray and advance it through the printer Main input tray Used to hold media for the printer RGO0 1121 000CN Priority input tray Used to feed special media or for printing a first page ADF input tray Used to feed documents into the scanner Separation pad for the printer Used to keep multiple sheets from feeding through the printer path ADF pickup roller assembly Used to pick the paper from the ADF paper input tray and advance it through the ADF ADF If your ADF breaks use this part number to order one includes flatbed scanner lid Copy lid If you do not have an ADF and your copy lid breaks use this part number to order one Power modules network model only Countries Regions Part number Input rating Output rating Australia New Zealand 0950 3172 240 Vac 50 Hz 13 Vdc 300 mA Argentina 0950 3358 240 Vac 50 Hz 13 Vdc 800 mA China 0950 2806 220 Vac 50 Hz 13 Vdc 300 mA 0950 3347 220 Vac 50 Hz 13 Vdc 800 mA Continental Europe 0950 3170 230 Vac 50 Hz 13 Vdc 300 mA 0950 3349 230 Vac 50 Hz 13 Vdc 800 mA Japan 0950 3173 100 Vac 50 Hz 13 Vdc 300 mA 0950 3352 100 Vac 50 Hz 13 V
97. No J6035A Firmware version Connectors Home phoneline 10 Mbits s All network with a USB printer connection Supported protocol TCP IP LPD and 9100 IPX SPX Peer to Peer AppleTalk HP Jetdirect 170x J3258B not 10Base T parallel printer All TCP IP 9100 only supported X connection IPX SPX Peer to Peer J4102B Novell NetWare DLC LLC HP Jetdirect 175x J6035A 10 100Base Tx USB printer All TCP IP LPD and 9100 connection IPX SPX Peer to Peer AppleTalk HP Jetdirect 300x J3263A 10 100Base Tx sometimes H 08 00 or TCP IP LPD and 9100 J4101B called Ethernet and Fast higher IPX SPX Peer to Peer Ethernet parallel printer Novell NetWare connection DLC LLC AppleTalk HP Jetdirect 310x J6038A 10 100Base Tx USB printer All TCP IP LPD and 9100 connection IPX SPX Peer to Peer Novell NetWare DLC LLC AppleTalk HP Jetdirect 500x J3265A BNC 10 100Base Tx J 08 00 or higher TCP IP LPD and 9100 EN parallel printer network connections can connect the product and up to two other devices to the print server Note The product is supported only on Port 1 of this print server IPX SPX Peer to Peer Novell NetWare DLC LLC AppleTalk Network connection requirements 109 Model Product Connectors Firmware Supported protocol No version HP Jetdirect 500x J3264A Token Ring 3 twisted pair J 08 00 or higher TCP IP LPD and 9100 RJ 45 parallel printer IPX SPX Peer to Peer connections
98. OST 292116 Safety Compliance The HP Jetdirect 310x print server complies with the following safety regulations IEC 950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 A11 UL 1950 CSA 950 NOM 019 SCFI 1994 NOM 001 SCFI 1993 234 Appendix A Specifications and regulatory information EN EN FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located Consult your dealer or an experienced radio TV technician This device complies with Part 15 of the FCC Rules Operation is subject to the fol
99. P LaserJet Document Manager 2 Select an annotation tool from the Annotation menu To change the annotation settings To change the annotations settings open the Annotations menu and select Annotation Properties Adding annotations to scanned image files You can add annotations to bmp tif jpg and gif files using the HP LaserJet Photo Center You can add the following annotation elements e Freehand drawing items e Lines rectangles ovals and polygons filled or outlined e Text To add annotations to an image file select the Tools menu in the HP LaserJet Photo Center Sending scanned items as e mail attachments Note Note EN You can use either HP LaserJet Director or HP LaserJet Document Manager to scan to e mail Not all e mail applications are supported Scan to e mail features are not supported in Windows 95 To scan to e mail Windows If there are originals loaded in the ADF input tray and on the flatbed scanner the product automatically scans from the ADF regardless of whether there is an original on the flatbed scanner 1 Open the HP LaserJet Director 2 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 3 Press start scan on the control panel If you are
100. The product is set to redial busy numbers five times automatically 1 Press menu enter 2 Usethe or gt button to select Fax Setup and press menu enter 3 Use the lt or gt button to select Fax Send Setup and press menu enter 4 Use the lt or gt button to select Redial On Busy and press menu enter 5 Use the or button to select on or o and press menu enter To turn the redial on no answer on or off If this option is turned on the product is set to redial on no answer one time automatically in the U S and Canada and two times automatically for all other countries regions 1 Press menu enter Use the or button to select Fax Setup and press menu enter Use the or button to select Fax Send Setup and press menu enter Use the or button to select Redial No Answer and press menu enter a Ff Oo N Use the lt or gt button to select On or off and press menu enter Using billing codes If the billing codes feature has been turned on the user will be asked to input a billing code for each fax The billing number will be credited for each fax page that is sent This includes all types of faxes except for poll receive fax forwarding or PC downloaded faxes For an ad hoc group or a group dial fax the billing number will be credited for each successful fax sent to each destination The default setting is off To print a report showing the total for each billing code see Printing the billing codes rep
101. URVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3300 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1993 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 3300 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa Ala katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas da apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k
102. Up check box and click OK Print the document After side one has printed remove the remaining paper from the input tray and set it aside until after you finish your manual duplexing job Gather the printed pages keep the printed side down and straighten the stack Remove the priority input tray and place the stack of media back in the input tray Side one should be facing down with the top edge toward the printer Replace the priority input tray Click Continue on screen and wait for side two to print EN EN To duplex manually on heavy media or card stock straight through output path For heavy media such as card stock use the straight through output path 1 Load the media and open the straight through output door on the back of the product Access the printer properties See Changing settings from your computer for instructions On the Finishing tab click Print on Both Sides select the Straight Paper Path check box and click OK Print the document After side one has printed remove the remaining paper from the input tray and set it aside until after you finish your manual duplexing job Gather the printed pages turn the printed side down and straighten the stack before placing it back in the input tray Side one should be facing down with the top edge toward the printer Click Continue on screen and wait for side two to print Printing on both sides of the media manual duplexing 51
103. Use for text documents Windows scanner software Grayscale Use this setting when file size is an issue or Windows scanner software when you want a document or photograph scanned quickly Photo Only Documents that contain mostly color and Windows or Macintosh TWAIN driver black and white photos Text Only Documents that contain mostly text Windows or Macintosh TWAIN driver Mixed Color Documents that contain mostly color Windows or Macintosh TWAIN driver graphics Mixed Grayscale Documents that contain mostly black and white graphics Windows or Macintosh TWAIN driver Photo Typical photo quality Copier software Text Documents that contain mostly text Copier software Best Photo Documents that contain mostly color and Copier software black and white photos Best photo quality Draft To save toner when copying documents Copier software EN EN Faxing Use the instructions below to perform basic faxing tasks with your HP LaserJet 3300mfp product Setting the information in the fax header Setting the answer mode Loading originals to fax Sending faxes Canceling a fax job Using manual dial Deleting faxes from memory Redialing manually Sending a fax at a future time Receiving faxes Receiving faxes to your computer About speed dial codes one touch keys and group dial codes Managing group dial codes Deleting all phone book entries Using dialing characters
104. Y AND FITNESS FOR A PARTICULAR PURPOSE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons 244 Appendix B Warranties and licensing EN EN 8 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN A
105. a single node Check your ADDRESS Bootptab file for proper entries 45 The syslog server IP address specified for the print server through INVALID SYSLOG ADDRESS BOOTP is an invalid IP address for specifying a single node Check your Bootptab file for proper entries Interpreting the configuration page 21 1 Error Code and Message Description 46 INVALID SE RVER ADDRE SS The TFTP server IP address specified for the print server through BOOTP is an invalid IP address for specifying a single node Check your Bootptab file for proper entries 47 INVALID TRAP DEST ADDRESS One of the SNMP trap Trap PDU destination IP addresses specified for the print server through TFTP is an invalid IP address for specifying a single node Check your TFTP configuration file 48 CF ERR FILE INCOMPLE TE The TFTP configuration file contained an incomplete last line that did not end in a new line character 49 CF ERR LINI E TOO LONG A line being processed in the TFTP configuration file was longer than the print server could accept 4A A TFTP configuration file line contained an unknown keyword CF ERR UNKNOWN KEYWORD 4B A line in the TFTP configuration file was missing a required parameter CF ERR MISSING PARAMETER
106. abling or with your external network configuration Verify that your hub switch router port is operating correctly For help in correcting this error contact HP Jetdirect technical support See the support flyer that came with your product for information on contacting HP 12 LAN Error NO LINKBEAT When the print server is connected to a 10 100 Base Tx port this message is displayed if the Link Beat signal is not sensed Check the network cable and verify that the hub switch router is providing Link Beat For help in correcting this error contact HP Jetdirect technical support See the support flyer that came with your product for information on contacting HP Resetting the 310x print server to factory defaults cold reset Once you configure the print server the configuration settings are retained in memory unless you manually reset them to factory defaults To reset the HP Jetdirect 310x print server configuration to factory defaults follow these steps 1 Unplug the power cable from the back of the print server 2 While holding down the test button on the rear end of the print server plug the power cable back into the print server and continue to hold down the test button for about five seconds Any user configured settings will be erased 196 16 Troubleshooting network problems EN Interpreting the configuration page The configuration page also called a self test page or configuration plot for a print server displays mes
107. and status communication Bidirectional two way printer communication sending print data to the printing device and returning status information from the printing device Unidirectional one way printer communication from computer to printing device Device not found connection of a printing device has not been detected Check device and cable Device not supported the device connected is not a printer for example a camera Network statistics Provides the current values for various network parameters monitored by the print server Message Description Total Packets Received Total number of frames packets received by the print server without error This includes broadcast multicast packets and packets specifically addressed to the print server This number does not include packets specifically addressed to other nodes Interpreting the configuration page 199 Message Unicast Packets Received Description Number of frames specifically addressed to this print server This does not include broadcasts or multicasts Bad Packets Received Total number of frames packets received with errors by the print server Framing Errors Received Maximum of CRC Cyclic Redundancy Check errors and framing errors CRC errors are frames received with CRC errors Framing errors are frames received with alignment errors A large number of framing errors could indicate a cabling problem with your netwo
108. aper If the product is out of paper and its memory is full it will not be able to receive faxes Refill the media input tray The product will print all of the faxes it has saved in memory and will then resume answering fax calls 186 15 Troubleshooting faxing problems EN Faxes are transmitting or being received very slowly Are you sending or receiving a very complex fax A complex fax such as one with many graphics takes longer to be sent or received Does the receiving fax machine have a slow modem speed The product only sends the fax at the fastest modem speed the receiving fax machine can use Is the resolution at which the fax was sent or received very high A higher resolution typically results in better quality but also requires a longer transmission time If you are receiving the fax call and ask the sender to lower the resolution and resend the fax If you are sending lower the resolution and resend the fax See Changing the default resolution to change the default setting Is there a poor phone line connection If there is a poor phone line connection the product and the receiving fax machine slow down the transmission to adjust for errors Hang up and resend the fax If this does not work have the phone company check the phone line Faxes are not printing or are printing incorrectly Is there media in the media input tray If there is no media load the media input tray Any faxes received while the inpu
109. aphics appear different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings see Changing settings from your computer for more information Part of the image did not scan or text is missing Was the original loaded correctly Make sure that you loaded the original correctly See Loading originals to copy or scan for instructions 176 14 Troubleshooting scanning problems EN CAUTION Does the original have a colored background Colored backgrounds can cause images in the foreground to blend too much Try adjusting the settings before you scan the original or enhancing the image after you scan the original See Scanner resolution and color for more information Is the original longer than 381 mm 15 inches The maximum scannable length is 381 mm 15 inches using the ADF If the page exceeds the maximum length the scanner stops Copies can be longer Do not try to pull the original from the ADF you might damage the scanner or your original See Clearing ADF media jams for instructions Is the original too small The minimum size supported in the ADF for the HP LaserJet 3300 is 127 by 127 mm 5 by 5 inches The original might be jammed See Clearing ADF media jams for instructions Are you using HP LaserJet Director Your default property settings for HP LaserJet Director might be set to automatically perform a speci
110. at give permission to send A network node keeps the token while transmitting a message if it has a message to transmit and then passes the token on to the next node IEEE 802 5 is the most common type of token ring network TrueType fonts TrueType fonts use what you see is what you get WYSIWYG technology which means that the printed output of TrueType fonts is identical to what appears on the screen TWAIN An industry standard for scanners and software Using a TWAIN compliant scanner with a TWAIN compliant program a scan can be initiated from within the program twisted pair A type of network cable commonly used in Ethernet networks URL Uniform resource locator the global address of documents and resources on the Internet The first part of the address indicates what protocol to use the second part specifies the IP address or the domain name where the resource is located USB cable Universal Serial Bus USB is a standard developed by the USB Implementers Forum Inc to connect computers and peripherals Unlike the parallel port USB is designed to concurrently connect a single computer USB port to multiple peripherals watermarks A watermark adds background text to a document being printed For example Confidential can be printed in the background text of a document stating that the document is Confidential A selection can be made from a set of predefined watermarks and the font
111. ate the Archive feature The document is scanned and stored in the destination specified by the user in the Save As dialog To use the archive feature Macintosh 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid If the product is connected directly to your computer the HP LaserJet Director opens after you insert an item into the ADF input tray OR If you are on a network scanning from the flatbed scanner or HP LaserJet Director does not automatically open double click the desktop alias for the HP LaserJet Director In the HP LaserJet Director click Archive If the HP LaserJet Director does not display an Archive option use the Customize option in the HP LaserJet Director to activate the Archive feature The paper document is scanned and the created document is opened in the HP Workplace If necessary you can crop the image or add annotations Select File Then select Save to save the document to disk Archiving scanned text or images 71 Scanning with OCR Note Note 72 6 Scanning To edit scanned text Windows and Macintosh You can use the OCR software to import scanned text into your preferred word processing application for editing This allows you to edit faxe
112. atus Ready the print server is awaiting data Disabled IPX SPX was manually disabled Initializing the print server is registering the node address or name An additional status message may also be displayed An error code and message are displayed if the print server is not ready Node Name In Queue Server Mode see below this is the IPX SPX name of the print server It must match a valid print server on the appropriate NetWare file server The default name is NPIXxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address In Remote Printer Mode see below this is the name specified when you configured the networked printer The default name is NPIxxxxxx where Xxxxxx is the last six digits of the LAN hardware MAC address NetWare Mode The NetWare mode used by the print server Queue Server indicates that the print server receives data directly from the queue It is also used when the printer is not configured Remote Printer with the printer number following it indicates that the print server emulates a Novell NetWare remote printer NDS Tree Name Displays the name of the Novell Directory Services NDS tree for this printer NDS is a database of objects on a NetWare network organized in a heierarchical tree structure Not Specifiedor missing NDS is disabled NDS Context Displays the fully qualified NDS name where the print server object resides in the NDS tr
113. ault paper size The paper size should be set to the size of paper you normally load in the paper input tray The product uses this setting for copying printing reports and determining autoreduction for incoming faxes To change the default paper size 1 Press menu enter 2 Usethe lt or gt button to select Common Settings and press menu enter 3 Usethe lt or button to select Def Paper Size and press menu enter 4 Use the or button until the size of paper you have loaded appears You can choose Letter Legal or A4 5 Press menu enter to save your selection Using the product s volume controls EN You can control the volume of the following sounds e The alarm sound the product emits when it requires attention such as when the printer door is open e The beeps emitted when you press control panel buttons For the fax product the phone line sounds for outgoing faxes e For the fax product the ring volume for incoming faxes To change the alarm volume The alarm is heard when the device is presenting an alert or critical error message The alarm duration length is either one or three seconds based on the type of error 1 Press menu enter 2 Use the lt and gt buttons to select Common Settings and press menu enter Changing the display panel language 37 3 Use the lt and gt buttons to select Volume Settings and press menu enter 4 Press menu enter to select Alarm Volume 5 Use the and gt
114. ax An abbreviation for facsimile The electronic encoding of a printed page and the transmission of the electronic page over a telephone line The product software can send items to electronic fax programs which require a modem and fax software 217 fax functions Fax related tasks done from the control panel that only affect the current job or are only done once before returning to the Ready state such as clearing memory These functions are in their own section in the control panel menu fax settings Fax related items that when set or changed continue to use the choice made until changed again An example would be the number of times set for the product to redial a busy number These settings are in their own section of the control panel menu file format The way the contents of a file are structured by a program or group of programs ftp File Transfer Protocol the protocol used on the Internet for sending files gif Graphics Interchange Format an image used by CompuServe and other online formats grayscale Shades of gray that represent light and dark portions of an image Color images can also be converted to grayscale where colors are represented by various shades of gray halftone An image type that simulates grayscale by varying the number of dots Highly colored areas consist of a large number of dots while lighter areas consist of a smaller number of dots hpd HPD
115. be sent at a future time Use the following steps to cancel a fax job using fax job status 1 Press menu enter 2 Press menu enter to select Fax Job Status 3 Use the lt or gt button to scroll through pending jobs until you reach the job you want to clear 4 Press menu enter to select the job you want to cancel 5 Press menu enter to confirm that you want the job to be canceled Using manual dial EN Normally the product dials after you press fax send At times however you might want the product to dial each number as you press it For example if you are charging your fax call to a calling card you may need to dial the fax number wait for the acceptance tone of your telephone company and then dial the calling card number When dialing internationally you might need to dial part of the number and then listen for dial tones before continuing to dial To use manual dial 1 Loadthe document into the ADF input tray Press fax send Begin dialing The fax number dials as you press each digit This allows you to wait for pauses dial tones international access tones or calling card acceptance tones before continuing to dial Canceling a fax job 83 Deleting faxes from memory CAUTION Use this procedure only if you are concerned someone else has access to your product and will try to reprint faxes from memory In addition to clearing the reprint memory this procedure clears any fax currently being sent unsent faxes pe
116. ble detail in the image and a larger file size EconoMode EconoMode is a toner saving feature on the HP LaserJet product EconoMode reduces the amount of toner on a printed page so that the print cartridge lasts longer The printed result is similar to printing a document in draft mode ECP Extended capabilities port a parallel port standard for PCs that supports bi directional communication between the PC and attached devices such as a printer e mail electronic mail An abbreviation for electronic mail Software that can be used to electronically transmit items over a communications network embedded An object created with one application and embedded into a document created by another application Embedding the object rather than simply inserting it by pasting it ensures that the object retains its original format The embedded object can be modified with the original program In Windows environments embedding objects is made possible by a technology called OLE Ethernet A common type of local area network recognized as the industry standard Ethernet is also known as IEEE 802 3 Information is broken into packets that are transmitted in order until they arrive at the destination without colliding with any other packet A network node is either transmitting or receiving a packet at any instant expand A process to restore a collapsed sticky note from an icon to its original size f
117. bright green in color and glowing continuously not blinking to indicate a valid link with the hub switch router If there is not a valid link both the 10 and 100 lights will be off If one of the print server s link lights is ON solid green continue with Check the print server s O status If neither of the print server s link lights is ON solid green or if you are not sure what to look for follow the instructions below to start evaluating the link status of the print server Troubleshooting overview 193 Is one of the link lights ON solid green Check the link lights on your print server these lights are built into the network connector One of the link lights either the 10 light or the 100 light but not both should be ON solid green to indicate a valid network connection Link lights OFF Try the steps below and make any necessary corrections e Make sure that the network cable is connected securely to the print server e Check that the network cable is plugged securely into the hub switch router and that the connection is set to the correct network speed If your hub switch router is set to configure its link speed automatically try to configure it manually for 10 Mbps or 100 Mbps only After changing this setting you may need to cycle power to the print server unplug the print server s power cable and then plug it in again e Check that the LINK light is ON for the port on the hub switch router to which the prin
118. cifically for your HP LaserJet 3300 product to ensure optimum performance Item Description or use Part number Product Dual in line memory Boosts the product s ability to handle complex memory module DIMM print jobs or increases available fonts Maximum add on 64 MB Available DIMMs 8 MB C7842A 16 MB C7843A 32 MB C7845A 64 MB C7846A Cables and Parallel cables Method of connectivity from product to computer interface 2 meter IEEE 1284 B cable C2950A accessories 3 meter IEEE 1284 B cable C2951A USB cable Method of connectivity from product to computer 2 meter cable 8121 0539 ADF If your printer did not come with an ADF use this C9143A part number to order one Printer server HP Jetdirect 310x Connects the HP LaserJet 3300n mfp printer toa J6038A network Printing HP Multipurpose HP brand paper for a variety of uses 1 box of HPM1120 supplies paper 10 reams 500 sheets each HP LaserJet paper Premium HP brand paper for use with HP HPJ1124 LaserJet printers 1 box of 10 reams 500 sheets each HP LaserJet HP brand transparency film for use with HP 92296T letter transparency film LaserJet monochrome printers 92296U A4 Print cartridges print cartridges Replacement print cartridges for the HP LaserJet 3300 2 500 page cartridge 3 500 page cartridge C7115A C7115X Supplementary documentation 144 11 HP parts and accessories Guidelines for Paper and Other Print
119. complete HP LaserJet 3300mfp HP LaserJet 3300se mfp HP LaserJet 331 0mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp HP LaserJet 3300mfp S00 E SS 3 ooo 5 The HP LaserJet 3300mfp prints and copies up to 15 pages per minute ppm and comes standard with a flatbed copier scanner 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory a USB 1 1 certified port and an IEEE 1284 B parallel port Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software and electronic user guide 5 250 sheet media input tray and priority input tray 14 1 Getting to know your product EN EN HP LaserJet 3300se mfp The HP LaserJet 3300se mfp prints and copies up to 15 pages per minute ppm and comes standard with a flatbed copier scanner 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory a USB 1 1 certified port an IEEE 1284 B parallel port and specialized software This product is available only in the U S Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software and electronic user guide 5 250 sheet media input tray and priority input tray Identifying your product 15 HP LaserJet 3310mfp The HP LaserJet 3310mfp is a copier centric product that prints and copies up to 15
120. cted to the same line as the product For example if you are sending a fax to a person whose product is in manual receive mode you can call first to let that person know the fax is coming To send a fax by dialing from a telephone 1 Load the document into the ADF input tray 2 Pick up the handset of a phone connected to the same line as the product and dial the fax number using either the phone s or the product s numeric buttons When the recipient answers instruct the recipient to start the fax machine When you hear the fax tones press fax send to begin transmitting the fax wait until the display reads Connecting and hang up the phone Changing the HP LaserJet 3330 product s volume settings Note 94 7 Faxing You can control the volume of the following fax sounds from the product s control panel The fax sounds associated with incoming and outgoing faxes e The ring for incoming faxes For information on controlling general volume settings see Using the product s volume controls To change the fax sounds line monitor volume 1 Press volume on the control panel 2 Usethe lt and gt buttons to select Off Soft Medium Or Loud 3 Press menu enter to save your selection The default set at the factory is Soft To change the ring volume The ring is heard when the device is initially sending or receiving a call The ring duration length is based on the local telecom ring pattern length 1 Press menu enter
121. ctly into the power outlet e Testthe power outlet to make sure it is working e f you have plugged the product into a switched outlet make sure the switch is on e If you have a 220V product make sure the power is switched on If the product still does not turn on after you try the above tips it may have a mechanical failure Unplug the product from the power outlet and contact HP Refer to the support flyer that came with the product for information on contacting HP Pages print but are totally blank Is the sealing tape still in the print cartridge The sealing tape may still be in the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge Try printing the file again Does the file have blank pages The file may have blank pages Check the file you are printing to determine whether there is content on all of its pages Is the original loaded correctly If you are making a copy the original might be loaded incorrectly The original must be loaded into the ADF face up If loaded print side down the copy will print out blank 154 12 Troubleshooting printing problems EN Pages did not print Is there a message on your computer screen See Onscreen error messages for more information Is media being pulled into the printer correctly See Paper handling problems for more information Are there media jams See Paper handling problems for more information Pa
122. d gt buttons select Fax Setup and press menu enter Using the lt and gt buttons select Fax Recv Setup and press menu enter Press menu enter to select Answer Mode Using the lt and gt buttons select Automatic or Manual and press menu enter o0 fF WO ND The control panel display shows the answer mode setting that you specified Loading originals to fax Use the instructions below to load original documents for faxing To load fax documents into the ADF input tray 1 Before loading the fax documents into the ADF input tray check to make sure there is nothing on the flatbed scanner 2 Put the top ends of the document to be faxed print side up in the ADF input tray with the first page to be scanned at the top of the stack 3 Push the document up against the side of the ADF input tray 4 Slide the document into the ADF input tray until it does not move any farther The document is now ready to be faxed Sending faxes Note Note EN To send a fax to one recipient If you wantto improve the quality of a paper document before faxing it scan the document straighten or clean the image and send it as a fax from the software For more information see the product software Help 1 Dial the fax number using one of the following methods Use the alphanumeric buttons on the product s control panel Ifthe fax number you are calling has been assigned to a one touch key press that key Ifthe fax number you are ca
123. d green If the printer is not ready to print or if you are not sure what to look for see the next topic Is your printer ON and READY Check the following items to make sure that your printer is online and ready to print e Is the printer plugged in and switched on Make sure that the printer is plugged in and switched on The control panel display should not be blank If you have checked these items and the printer still shows no sign of being on you may have a defective power cable power source or printer e Is the printer ready The display should say Ready If it does not check to see that there are no paper jams in the print or scan paper paths See Clearing media jams for instructions e Make sure all the doors are securely closed Ifthe printer display still does not say Ready try pressing the menu enter button e Try printing a configuration page See Printing a configuration page If you are not able to print a configuration page you will not be able to print from your print server After looking through the list above and making any necessary changes is your printer ready now USB OK USB light ON solid green The HP Jetdirect 310x print server connects to its printer using a USB cable If the USB connection is working correctly the USB light on the print server will be ON solid green bright green in color and glowing continuously not blinking If the USB connection is not working correctly the US
124. d their settings The following table describes these tags Using BOOTP 115 116 8 Networking Tag RFC 2132 Description Option nodename Name of the peripheral device Identifies an entry point to a list of parameters for the specific peripheral device Must be the first field in an entry In the example above the nodename is picasso hn 12 Host name tag This tag does not take a value but causes the BOOTP daemon to download the host name to the print server The host name will be printed on the Jetdirect configuration page or returned on an SNMP sysName request by a network application ht i Hardware type tag For this HP Jetdirect print server set this to ether for Ethernet Must precede the na tag vm _ The BOOTP report format tag required Set this tag to rfc1048 ha _ Hardware address tag The hardware MAC address is the link level or station address of the HP Jetdirect print server It can be found on the Jetdirect configuration page as the Hardware Address and also printed ona label attached to the print server The ht tag must precede this tag ip E IP address tag required This will be the print server s IP address sm 1 Subnet mask tag The subnet mask will be used by the print server to identify the portions of an IP address that specify the network subnetwork number and the host address gw 3 Gateway IP address tag This address identifies the IP address of the default ga
125. d to a word processing application that does not perform OCR tasks See the product software Help for more information about linking applications The text cannot be edited 177 Does the original have tightly spaced text e The OCR application might not recognize text that is tightly spaced For example if the text that the OCR application converts has missing or combined characters rn might appear as m e Text may be classified as a graphic and therefore not converted to text Is the original of poor quality The accuracy of the OCR application depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality Does the original have a colored background Colored backgrounds can cause images in the foreground to blend too much Try adjusting the settings before you scan the original or enhancing the image after you scan the original See Scanner resolution and color for more information If you are performing an OCR operation on a document colored text does not scan well if at all The scan takes too long Is your resolution or color level set too high If you set the resolution and color level too high the scan job takes longer and results in larger files To obtain good results when scanning or copying it is important that you use the correct resolution and color level settings for your job See Scanner resolution and color for more i
126. damage the product 3 Dry the glass with a chamois or cellulose sponge to prevent spotting Dust might appear on the underside of the glass but this cannot be cleaned and it has no effect on the copy or scan quality To clean the lid backing Minor debris can accumulate on the white document lid backing located underneath the product s lid 1 Turn off the product unplug the power cord from the electrical socket and raise the lid If you have a 220V product turn off the power switch 2 Clean the white document lid backing with a soft cloth or sponge slightly moistened with a mild soap and warm water yz IS 3 Wash the backing gently to loosen debris do not scrub the backing 4 Dry the backing with a chamois or soft cloth Do not use paper based wipes as these may scratch the backing 5 If this does not clean the backing well enough repeat the previous steps using isopropyl alcohol and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth The cloth may be moistened with water if desired 124 9 Cleaning and maintenance EN Cleaning the print cartridge area You do not need to clean the print cartridge area often However clea
127. dc 800 mA South Korea 9100 5168 220 240 Vac 50 Hz 13 Vdc 625 mA 0950 3351 220 Vac 50 Hz 13 Vdc 800 mA South Africa India 9100 5171 220 250 Vac 50 Hz 13 Vdc 625 mA 0950 3354 220 250 Vac 50 Hz 13 Vdc 800 mA United Kingdom Singapore 0950 3171 220 240 Vac 50 Hz 13 Vdc 300 mA Ireland Hong Kong SAR 0950 3350 220 240 Vac 50 Hz 13 Vdc 800 mA Ordering HP parts and accessories 145 RF0 1008 000CN RGO0 1122 000CN C9143 60102 RF0 1014 000CN C7309 60016 C9143 60101 C9124 601 17 Country Regions Part number Input rating Output rating US Canada Latin America 0950 3169 110 127 Vac 60 Hz 13 Vdc 300 mA Taiwan 0950 3348 110 127 Vac 60 Hz 13 Vdc 800 mA Note If two parts are listed for one country region either part can be used regardless of output rating HP LaserJet print cartridges This section contains the following information on HP LaserJet print cartridges HP policy on non HP print cartridges To install a print cartridge Storing print cartridges Print cartridge life expectancy Recycling print cartridges Saving toner HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new refilled or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the p
128. de the ADF The document stops feeding during faxing 183 If there is no jam and it has been less than one minute wait a moment before pressing cancel If there is a jam see Clearing media jams and resend the job Are there problems with the fax machine you are sending to Try sending to a different fax machine Are there problems with the phone line Do one of the following e Turn up the volume on the product and press fax send on the control panel If you hear a dial tone the phone line is working e Disconnect the product from the phone jack and connect a phone Try to make a phone call to make sure the phone line is working The product is receiving faxes but not sending them Is your product on a PBX system If your product is on a PBX system the PBX system might be generating a dial tone the product cannot detect Disable the detect dial tone setting See Changing the detect dial tone setting Is there a poor phone connection If you think there might be a poor connection on this phone line try sending the fax later and see if it sends successfully Outgoing fax calls keep dialing The product will automatically redial a fax number if the redial on busy option is set to on To stop the redials while the product is dialing press cancel See the Changing redial settings if you need to change the setting Faxes you send are not arriving Is the receiving fax machine off or does it have an error cond
129. dge Paper use This product s manual duplex feature two sided printing see Printing on both sides of the media manual duplexing and printing multiple pages on one page can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet printing supplies In many countries regions this product s printing supplies e g print cartridge drum fuser can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and consumables package Environmental product stewardship program 239 HP printing supplies returns and recycling program information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet print cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet print cartridges and consumables are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted int
130. dial tone setting 0 0c 95 To change detect dial tone 0 00 eee 95 EN EN Changing how the product answers incoming faxeS 0 000 c cece eee eens 96 To set the answer mode to automatic or manual illl leeren 96 Changing rings to answer isssseseeseees n 96 To set the number of rings to answer 1 0 ce eh 96 Changing answer ring patterns liiis 97 What is ring pattern service 2 0 1 eh 97 How do get the service llli 97 How will know if itis working llle RII 97 To change answer ring patterns llli eh 97 Changing the silence detect mode lllllllllllleee es 97 To change the silence detect mode 0 0c eee eee ees 98 Changing autoreduction settings for incoming faxes liliis 98 To change autoreduction for incoming faxes 0 cece seen 98 Enabling stamp received faxes 1 0 ete eae 98 To enable stamp received faxes lille 98 Setting the fax error correction 0 2 0 0 ccc tenes 99 To change the error correction setting 0 llle 99 Selecting tone or pulse dialing Mode 1 6 teens 99 To select tone or pulse dialing 2 00 eee ee 99 Changing redial settings 000 cect n 99 To turn the redial on busy option on or Off 2 2 liliis 100 To turn the redial on no answer on or Off 2 1 eee eee 100 Using billing codes 2 rudare Ee a ete 100 To tur
131. e Click Scan from the Document Manager Click Scan from the HP LaserJet Director Select Scanner from the program group in the Start menu e Scan from TWAIN compliant software If you are using Microsoft Windows 95 and want to scan documents you must use a TWAIN compliant application For all other operating systems using TWAIN compliant software is optional For more information see Scanning with TWAIN compliant software Note To learn about optical character recognition OCR software see Scanning with OCR Note Scan buttons are not available on the 3310 model Scanning from the product s control panel Note If you purchased the HP LaserJet 3310 product scanning from the control panel is not available To scan with the 3310 see Scanning with the product software Use the following instructions to scan directly from your HP LaserJet 3300 series product e Toscan from the product s control panel using the start scan button e To use the scan to button via USB or parallel connection e Touse the scan to button via network connection e Toreprogram the scan to button destinations e Toreprogram the start scan button Note For the best scan quality load your originals onto the flatbed scanner To scan from the product s control panel using the start scan button To scan from the product s control panel use the following instructions For more detailed information on loading original documents onto the flatbed scanne
132. e and buttons select Time Date Header and press menu enter Using the and buttons select Fax Header and press menu enter Using the alphanumeric keypad enter your fax number and press menu enter a A W N Using the alphanumeric keypad add the name of your company and press menu enter Setting the answer mode Note 80 7 Faxing Depending on your situation you can set the HP LaserJet 3330 s answer mode to automatic or manual e Automatic In automatic answer mode the product answers incoming calls after a specified number of rings or upon recognition of special fax tones To specify the number of rings see Changing rings to answer e Manual In manual answer mode the product never answers calls You must start the fax receiving process yourself either by pressing start fax on the control panel or by picking up a phone connected to that line and dialing 1 2 3 The default answer mode is automatic Although most users leave the answer mode set to automatic voice callers who dial the fax phone number will hear fax tones if the phone is not answered or if they do not hang up by the specified number of rings to answer If you do not want voice callers to hear fax tones use the manual setting but remember that fax calls are not received automatically To set the answer mode To set or change the answer mode use the following steps 1 Onthe control panel press menu enter EN Using the lt an
133. e Global if you want name services for all scopes Add the server to the Active Options list In the DHCP Options window select WINS NBNS Servers 044 from the Unused Options list Select Add then select OK A warning may appear requesting that you set the node type You will do this in step 10d below Now provide the IP address of the WINS server as follows i Select Value then Edit Array ii From the IP Address Array Editor select Remove to delete any undesired addresses previously set Then type in the IP address of the WINS server and select Add iii Once the address appears in the list of IP addresses select OK This returns you to the DHCP Options window If the address you have just added appears in the list of IP addresses near the bottom of the window continue to step 10d below Otherwise retry step 10c In the DHCP Options window select WINS NBT Node Type 046 from the Unused Options list Select Add to add the node type to the Active Options list In the Byte box input 0x4 to indicate a mixed node and select OK 11 Click Close to exit to the Program Manager Windows 2000 servers You will set up a pool of IP addresses that the server can assign or lease to a requester To avoid problems resulting from IP addresses that change HP recommends that all print servers be assigned IP addresses with infinite leases or reserved IP addresses Using DHCP 119 Windows 2000 Procedure Note In addition to the gen
134. e action must be performed such as adding paper or clearing a jam When an alert message appears the product will automatically stop the current task display the error message and wait for the user to attend to the situation Once the user has corrected the error the device will either complete the task or go back to the Ready state The exception to this rule is when the user wants to enter the main menu system In this instance the device will change the display and allow the user to enter the menu system If the alert message pertains to clearing a jam see Clearing media jams for more information Warning messages The following messages are generic warning messages that may appear in the control panel display Not Enough Memory Try Later Device Busy Try Again Later Settings Cleared Device Error Enter To Cont Page Too Complex Enter To Cont Warnings are messages that are important enough that the user must be notified They are transient in nature but may affect the completion of the task or the quality of the output When a warning message appears the active job might cancel The message will display for five seconds If the warning messages are related to print and the auto continue setting is on the message will display for 10 seconds If there is no response from the user by either pressing enter menu or cancel the device will continue processing the print job If auto continue is off the
135. e envelopes To print one envelope Only use envelopes that are recommended for laser printers See Product media specifications for more information Note Use the priority input tray for printing one envelope Use the main input tray for printing multiple envelopes 1 To prevent the envelopes from curling as they print open the straight through output door 2 Before loading the envelopes slide the media guides outward to slightly wider than the envelopes 3 Place the envelope with the stamp end forward and the side to be printed facing up Note If the envelope has a flap on the short edge feed that edge into the printer first 4 Adjust the media guides to the width of the envelope Set Optimize for on the Paper tab in your Windows printer driver to Envelope and print the envelope EN Printing envelopes 45 46 4 Printing To print multiple envelopes Only use envelopes that are recommended for laser printers See Product media specifications for more information Note Use the priority input tray for printing one envelope Use the main input tray for printing multiple envelopes 1 To prevent the envelopes from curling as they print open the straight through output door 2 Before loading the envelopes slide the media guides outward to slightly wider than the envelopes 3 Place the envelopes with the stamp end forward and the side to be printed facing up Note If the envelopes have a flap on the
136. e is complete Power cycle the print server 83 DISCONNECTING FROM SERVER The server has been shut down because of a configuration change or reset request This message automatically clears after a few seconds unless the printer is off line is in an error state or is servicing another I O port or another network protocol F1 RYING TO CONNECT TO SERVER The print server is trying to connect to the NetWare server s This is a normal message Wait until either the connection is established or another status message appears Interpreting the configuration page 213 Browse hp com General Information http www hp com support net printing The central location on HP s web site for the HP Jetdirect print servers and similar products Online Customer Forum http www hp com go forums The central location on HP s web site for the HP Jetdirect print servers and similar products Customer Support http www hp com support support assistance Lists all of the support options offered by HP and contact information such as phone numbers and e mail addresses For more information specific to the 310x print server see the HP support web site for the HP LaserJet 3300 series http www hp com support Ij3300 site is in English 214 16 Troubleshooting network problems EN EN Glossary Term Definition 10 BaseT A type of Ethernet network that uses twisted pair cabling to attach
137. e of the TFTP configuration file T145 Idle Timeout option An HP proprietary tag to set the idle timeout seconds which is the amount of time that a print data connection may remain idle before being closed The range is 1 3600 seconds T146 Buffer Packing option An HP proprietary tag to set buffer packing for TCP IP packets 0 default Normal data buffers are packed before sending to the printer 1 Disable buffer packing data is sent to the printer when received T147 Write Mode option An HP proprietary tag that controls the TCP PSH flag setting for device to client data transfers 0 default Disables this option flag not set 1 All push option Push bit is set in all data packets 2 EOl push option Push bit is set only for data packets that have an End of Information flag set T148 IP Gateway Disable option An HP proprietary tag to prevent configuration of a gateway IP address 0 default Allows a gateway IP address 1 Prevents a Gateway IP address from being configured T149 Interlock Mode option An HP proprietary tag that specifies whether an acknowledgement ACK on all TCP packets is required before the printer is allowed to close a Port 9100 print connection T150 TFTP server s IP address option An HP proprietary tag to specify the IP address of the server where the TFTP configuration file is located TILSI Network configuration option An HP proprietary tag to
138. e old assembly and put the new one in exactly the same place The largest roller goes in back and the gear side will be away from you 5 Lower the green lever with the flat green part fitting in between the rollers Press down on the green lever until a snap is heard EN Changing an ADF pickup roller assembly 133 134 9 Cleaning and maintenance 6 To check for proper installation lift the green lever until it remains open The new pickup roller assembly should be secured to the lever assembly and should not fall out 7 Make sure that both sides of the assembly are secured by the green hooks 8 Lower the green lever assembly and close the ADF lid Reinstall the input tray Note If you are experiencing abnormal jams in the ADF you may want to order a new ADF or upgrade the ADF copy lid See Installing a new ADF EN Removing and replacing the control panel bezel EN 1 Unplug the power cord from the printer Note If you have a 220V product turn off the power switch 2 Remove the existing control panel bezel by lifting up on both sides of the bezel edges until all the snaps are disengaged Set the old bezel aside CAUTION Be careful not to touch any components or buttons inside the exposed control panel area 3 Align the new bezel at the lower notch The bezel notch should align to the inside of the printer 4 Press down until all the snaps are engaged and then press outward
139. e scope as described above causes all clients in that scope to have infinite leases If you want clients on your network to have finite leases you can instead set the duration to a finite time but you should configure all print servers as reserved clients for the scope EN Note EN 8 10 If you have set Lease Duration to Unlimited in the previous step skip to the next step If you have set Lease Duration to a finite time continue with this step Select Scope and select Add Reservations to set up your print servers as reserved clients For each print server perform the following steps in the Add Reserved Clients window to set up a reservation for that print server a b Type the selected IP address Obtain the hardware MAC address from the configuration page and type this address in the Unique Identifier box Input a client name Select Add to add the reserved client To delete a reservation in the DHCP Manager window select Scope and select Active Leases In the Active Leases window click on the reservation you want to delete and select Delete Select Close to return to the DHCP Manager window If you do not plan to use WINS Windows Internet Naming Service skip to the next step If you plan to use WINS Windows Internet Naming Service continue with this step a From the DHCP Manager window select DHCP Options and select one of the following Scope if you want name services only for the selected scop
140. e sealing tape still in the printer print cartridge The sealing tape might still be in the print cartridge Remove the print cartridge pull out the sealing tape and reinstall the print cartridge See Installing a print cartridge for more information Is the print cartridge low on toner Copies are made using the printer If the print cartridge is low on toner the copies will be faded Is the original of poor quality The accuracy of the copy depends on the quality and size of the original Try adjusting the contrast with HP LaserJet Copier See Using HP LaserJet Copier software for instructions If your original is too light the copy might not be able to compensate even if you adjust the contrast Does the original have a colored background Colored backgrounds might cause images in the foreground to blend too much or the background to appear in a different shade Try using HP LaserJet Copier to adjust the settings before copying orto enhance the image after it has been copied See Using HP LaserJet Copier software for instructions Improving copy quality This section provides information on the following topics e Preventing problems e Identifying and correcting copy scan defects Preventing problems The following are a few simple steps you can take to improve copy quality 168 13 Troubleshooting copy problems EN Note Copy from the flatbed scanner This will produce a higher quality copy than copying from
141. eat steps 6 and 7 to delete other individuals from the group OR Press cancel if you are finished 90 7 Faxing EN Deleting all phone book entries CAUTION You can delete all speed dial codes one touch keys and group dial codes that are programmed in the product Once speed dial codes one touch keys and group dial codes are deleted they cannot be recovered To delete all phone book entries Use the following instructions to delete all speed dial codes one touch keys and group dial codes that are programmed in your product 1 Press menu enter Use the or button to select Fax Setup and press menu enter Press menu enter to select Phone Book Use the or gt button to select Delete A11 and press menu enter a A WO N Press menu enter to confirm the deletion Using dialing characters EN When using the control panel to enter your name in the header or type a name for a one touch key speed dial code or group dial code press the appropriate numeric button repeatedly until the letter you need appears Then press gt to select that letter and move to the next space Dialing character table This table shows which letters and numbers appear on each numeric button when the default language is set to English Button number Characters 1 1 2 ABCabc 3 DEFdef 4 GHighi 5 JKLjkl 6 MNOmno 7 PQRSpars Deleting all phone book entries 91 8 TUVtuv 9 WXYZwxyz 0 0
142. ee For example CN lj pserver OU support OU2mycity OU2mycompany Not Specifiedor missing NDS is disabled Attached Server Identifies the Jetdirect discovery method NSG Nearest Service Query or GSQ General Service Query and the name of the proxy file server used to locate the configured bindery servers Not Specified or missing A NetWare server has not been configured Queue Poll Interval This job poll interval specifies the time interval in seconds that the print server waits to check for print jobs in a print queue The default is two seconds SAP Interval Specifies the time interval in seconds that the print server waits between Service Advertising Protocol SAP broadcasts on the network The default is 60 seconds Server x x identifies a NetWare file server to which the print server is attached 204 16 Troubleshooting network problems EN AppleTalk protocol information Provides the current status and parameter values for the AppleTalk network protocol Message Status Description Indicates the current AppleTalk configuration status Ready the print server is awaiting data Disabled AppleTalk was manually disabled Initializing the print server is registering the node address or name An additional status message may also be displayed An error code and message are displayed if the print server is not ready Name The name of the printer on the AppleTalk
143. el using the start scan button 66 To use the scan to button via USB or parallel connection 000005 67 To use the scan to button via network connection 0000 eee 67 To reprogram the scan to button destinations llle 67 To reprogram the start scan button lille 68 Canceling a Scan Job isis esee aside dele eos bab de Ex RE DRE GR sede bates 68 Scanning with the product software 0 ccc teen teens 68 To scan using HP LaserJet Director Windows lessen 68 To scan using HP LaserJet Director Macintosh 0 0000 eee eee eee 69 To use page by page scanning Windows 20000 ee eee ees 69 To use page by page scanning Macintosh 0000 00 e eee 70 Scanning with TWAIN compliant software 0 00 00 c eee eee 70 To use flatbed scanner preview scan llis 70 Archiving scanned text or images 00 cece tees 71 To archive a scanned image llsesseeeeee rn 71 To use the archive feature Macintosh sisse 71 Scanning with OGR coesa sireenin a risme eas 72 To edit scanned text Windows and Macintosh 000 aaau 72 To change the OCR word processing application aaee 72 To use HP LaserJet Directors OCR feature n n anaa ees 72 Enhancing images with HP LaserJet Document Manager or HP Photo Center 74 To access image enhancement features Windows 0
144. en the stack of new media 158 12 Troubleshooting printing problems EN To clear other media jams If the paper has crumpled and jammed in the back of the product open the straight through output door Gently pull the paper out of the rollers Close the straight through output door If the paper has jammed where it exits the product grasp the leading edge of the paper and pull the paper out through the output tray Note If you turned the product off before clearing the paper jam turn it back on and then restart your printing or copying job If the paper has jammed in the ADF see Clearing ADF media jams Tips to avoid media jams e Make sure the input tray is not overfilled The input tray capacity varies depending on the type of paper you are using Check that the input tray is in place e Do not add paper to the input tray while the product is printing Use recommend paper types See Product media specifications for more information on paper types e Do notlet paper stack up in the output tray The paper type and the amount of ink used affect the output tray s capacity Check the power connection Make sure the power cord is firmly connected to both the product and the power supply box Plug the power cord into a grounded AC power outlet Note HP does not recommend the use of uninterrupted power supply UPS battery backup devices or surge suppressors with this product Many surge suppressors and bat
145. ensure other dynamic configuration methods are not used BOOTP ONLY Send BOOTP requests only not DHCP DHCP ONLY Send DHCP requests only not BOOTP Use the following conventions for the bootptab file entries A colon indicates the end of a field A backslash Y indicates that the entry is continued on the next line e Spaces are not allowed between the characters on a line e Names such as host names must begin with a letter and can contain only letters numbers periods for domain names only or hyphens The underscore character is not allowed Using BOOTP 117 See your system documentation or product software help for more information Using DHCP Note Note Note 118 8 Networking The procedure to set up the DHCP server depends on the operating system on that system It may be a system other than those using the HP Jetdirect print services UNIX servers For instructions on setting up DHCP on UNIX systems see the bootpd man page On HP UX systems a sample DHCP configuration file dhcptab may be located in the etc directory Since HP UX presently does not provide Dynamic Domain Name Services DDNS for its DHCP implementations HP recommends that you set all print server lease durations to infinite This ensures that the print server IP addresses remain static until dynamic name services are provided Windows NT 4 0 servers You will set up a pool of IP addresses that the server ca
146. enu enter When dialing using the alphanumeric buttons include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or a long distance prefix See Using dialing characters for more information 3 Press menu enter 4 To continue entering numbers repeat steps 2 and 3 OR If you are finished entering numbers go to the next step 5 Press fax send EN Note 6 The product sends the fax to each fax number If a number in the group is busy or does not answer the product will redial that number based on its redial setting If multiple redial attempts fail the product updates the Fax Activity Log with the error and then proceeds to the next number in the group The Fax Activity Log feature is not supported in the software for Microsoft Windows 95 but you can print the Fax Activity Log using the control panel For instructions see Printing the fax activity log Canceling a fax job Use these instructions to cancel a single fax currently dialing or a fax that is being transmitted or received To cancel the current fax job Press cancel on the control panel Any pages that have not been transmitted are canceled To cancel a fax job using fax job status Use this procedure to cancel a fax job in the following situations e The product is waiting to redial after a busy signal or no answer e The fax is going to a group of numbers The fax is scheduled to
147. er into fabric EN Cleaning the print cartridge area 125 Cleaning the printer media path If you are experiencing toner specks or dots on the printouts clean the printer media path To clean the printer media path a 5 O N Cleaning the pickup roller Press menu enter Press menu enter Press menu enter Use the lt and gt buttons to find the service menu Use the lt and gt buttons to find the Cleaning Mode If the printer regularly mispicks you might need to change or clean the pickup roller Before replacing the pickup roller you may want to try to clean it To clean the pickup roller follow the instructions below 126 9 Cleaning and maintenance To clean the pickup roller Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller 1 Dab a lint free cloth in isopropyl alcohol and clean the roller with it WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the printer and plug in the power cord allow the alcohol to dry completely 2 Using a dry lint free cloth wipe the pickup roller to remove loosened dirt 3 Allow the pickup roller to dry completely before you reinstall it in the printer see steps 6 through 9 of Changing the pickup roller Note In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of Cal
148. eral steps provided here see also the instructions supplied with your DHCP software 1 Run the Windows 2000 DHCP manager utility Click Start Settings Control Panel Open the Administrative Tools folder and run the DHCP utility 2 Inthe DHCP window locate and select your Windows 2000 server in the DHCP tree If your server is not listed in the tree select DHCP and click the Action menu to add the server 3 After selecting your server in the DHCP tree click the Action menu and select New Scope This runs the Add New Scope wizard In the Add New Scope wizard click Next Enter a name and description for this scope click Next Enter the range of IP addresses for this scope beginning IP address and ending IP address Enter the subnet mask and click Next Note If subnetting is used the subnet mask defines which portion of an IP address specifies the subnet and which portion specifies the client device 7 If applicable enter the range of IP addresses within the scope to be excluded by the server and click Next 8 Setthe IP address lease duration for your DHCP clients and click Next HP recommends that all print servers be assigned reserved IP addresses You can do this after you set up the scope as in step 11 below 9 HP recommends that you select No to configure DHCP options for this scope later and click Next If you want to configure DHCP options now a Select Yes and click Next b If desired specify the IP address of the
149. erhead or preprinted forms Note 48 4 Printing Only use letterhead or preprinted forms that are recommended for use in laser printers such as HP laser quality letterhead and preprinted forms See Product media specifications for more information Use these instructions to print documents on letterhead or preprinted forms To print letterhead or preprinted forms 1 Load the paper with the top forward and the side to be printed facing up Adjust the media guides to fit the width of the paper 2 Print the document To print a single page cover letter on letterhead followed by a multiple page document load the standard paper in the main input tray first then load the letterhead into the priority input tray The product automatically prints from the priority input tray first EN Printing custom sized media or card stock Note HP LaserJet 3300 series products can print on custom sized media or card stock between 76 by 127 mm 3 by 5 inches and 216 by 356 mm 8 5 by 14 inches Depending on the media you can print up to 10 sheets from the priority input tray Use the main input tray for more than 10 sheets Make sure that the sheets are not stuck together before you load them To print custom sized media or card stock 1 Open the straight through output door 2 Load the media with the narrow side forward and the side to be printed facing up Adjust the side and rear media guides to fit the media 3 Select the cor
150. ers are configured the error is only displayed on the configuration page if none of the file servers are connected 19 NO QUEUE ASSIGNE The HP Jetdirect print server detected that the print server object has not been assigned any queues to service Assign queues to the print server object using printer installation or NetWare utilities Note When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers was successfully connected 1A AS RINT ER NUMB Jg EFINED ER NOT A NetWare printer number for this printer has not been configured Assign a valid printer number to the print server Use a NetWare utility such as PCONSOLE the Jetdirect embedded web server or another tool to assign a printer number 1B AS RINTER NUMBER IN USE The NetWare printer number assigned to the printer is already in use by another printer Assign an unused printer number This may also occur when a printer is power cycled in which case the error goes away after the print server times out and detects the lost connection Interpreting the configuration page 207 Error Code and Message Description 1G The file server does not have a print server object that corresponds to the PRINT SERVER NO specified Ne
151. ersion the hardware MAC address the connected printer network connectivity network traffic and network protocols See Interpreting the configuration page for details on the configuration page contents If the configuration page does not print see Configuration page does not print Configuration page prints The Jetdirect configuration page is a page that the print server sends to the attached printer both as a test of the connection between the print server and the printer and as a display of the status of the print server s functions See Interpreting the configuration page for details on the configuration page contents 194 16 Troubleshooting network problems EN If you are able to print a Jetdirect configuration page on your printer continue with the instructions in Check the print server s I O status Configuration page does not print Note If the configuration page does not print try these steps 1 Make sure your printer is connected to your print server by a USB A to B cable This is the standard USB cable Note that the HP Jetdirect 310x print server does not support parallel to USB converters for connecting a parallel printer to a USB host it works with USB printers only Make sure that the cable is connected firmly to both the printer and the print server 2 3 4 Make sure that the printer and the print server are powered on Make sure that the printer is Ready You can check whether t
152. es All others will be counted and discarded EN 802 2 limits the frame type to IPX over IEEE 802 2 with IEEE 802 3 frames All others will be counted and discarded EN SNAP limits the frame type to IPX over SNAP with IEEE 802 3 frames All others will be counted and discarded EN 802 3 limits the frame type to IPX over IEEE 802 3 frames All others will be counted and discarded Network The first column headed Network indicates the network number associated with each protocol frame type used for communication between a server and the print server Unknown the print server is still trying to determine which network number to use Frame Type The second column headed Frame Type identifies the frame type EN II associated with each network number EN 802 2 EN SNAP Unless a specific frame type has been manually configured the print server EN 802 3 automatically determines the protocol frame type by listening to the network data being transferred over the network Disabled a specific frame type for that network has been manually configured Rcvd The third column headed Rcvd indicates how many packets have been received for each frame type Interpreting the configuration page 203 Novell NetWare protocol information Provides the current status and parameter values for the Novell NetWare network protocol Message Status Description Indicates the current NetWare configuration st
153. ess menu enter 4 A menu map prints showing all of the product s control panel menu options Restoring the factory default settings This procedure returns all settings to the factory defaults and clears the fax header name and phone number See Setting the information in the fax header for information on how to add your information to the fax header This procedure clears fax numbers and names associated with one touch keys and speed dial codes and deletes any pages stored in memory The procedure then automatically restarts the product To restore the factory default settings 1 Press menu enter Use the and buttons to select Service and press menu enter Use the lt or gt button to select Restore Defaults press menu enter and press menu enter again to confirm your selection 4 The product automatically restarts 36 3 Changing your product s general default settings EN Changing the display panel language Use this procedure to have the control panel display messages and reports in a language other than the default for your country region To change the display panel language Press menu enter Use the lt and gt buttons to select Common Settings and press menu enter Use the lt and gt buttons to select Language and press menu enter 1 2 3 4 Use the lt and gt buttons to select the language you want 5 Press menu enter to save your selection 6 The product automatically restarts Changing the def
154. essages alert 166 critical error 165 warning 166 modem speed 230 multiple pages printing on single sheet 52 N network connecting to 111 connection requirements 109 moving to another 122 protocols using 108 software installing 113 noise level copying 224 number of copies changing 60 0 OCR optical character recognition HP LaserJet Director 72 using 72 one touch keys deleting 88 programming 87 ordering accessories 144 parts 144 output bin capacity 225 P package contents 14 19 page by page scanning 69 paper see also media see also special media common problems 139 guidelines 138 Size maximum 225 size minimum 225 sizes default adjustments 37 specifications 138 Part 2 part numbers 144 parts and accessories 144 phone book entries deleting 91 phone lines fax tone volume adjusting 38 splitters 183 troubleshooting 182 types of 182 physical specifications 225 pickup roller changing 127 cleaning 126 port availability 226 power consumption 224 requirements 224 power cord connecting 30 Index 253 254 Index power module chart 146 power modules 145 print cartridge cleaning 125 installing 28 147 life expectancy 148 recycling 148 storing 147 print jobs stopping 42 print quality changing 43 settings 42 print server configuration page printing 122 printer cable connecting 27 capacities and ratings 225 drivers requirements for 42 media path cleaning 126 separation pad chan
155. ffects Invert Red eye removal Rotate and flip Sharpen Straighten If you are using the Macintosh product software these features are found in the HP Workplace However not all of the features listed above are supported by the Macintosh software To access image enhancement features Windows e From HP LaserJet Document Manager open a document and select an image enhancement feature from the Image menu e For the Photo Center first open a document then turn on Advanced menus from the View menu in order to display the Image menu For instructions on using HP LaserJet Document Manager s image enhancement features see the product software Help Adding annotations to HP documents Note 74 6 Scanning You can use HP software to modify and annotate scanned documents that are saved as HP documents hpd extension You can add any of the following elements to an HP document e Text Electronic sticky notes Highlights to text or graphics Rubber stamp for example Confidential Lines and arrows Hyperlinks To use annotations with other types of scanned documents see Adding annotations to scanned image files For complete instructions on using HP LaserJet Document Manager s annotation features see the product software Help EN Note To access HP LaserJet Document Manager s annotation features These instructions apply to Windows users only 1 Ifitis not open open the document to be annotated in the H
156. fic task other than the one you are attempting For example you can set HP LaserJet Director to automatically perform a scan to e mail This means that your image does not show up on the screen but is attached to an e mail message as a file See the product software Help for instructions on changing the properties in HP LaserJet Director Is the paper size correct In Scan settings in the HP LaserJet Scan Control Viewer make sure that the input paper size is large enough for the document that you are scanning Did you check for missing text in selected regions Scan your document in page by page mode and make sure that missing text is in a selected region If you are performing an OCR operation on a document colored text does not scan well if at all The text cannot be edited EN Is the product software set to edit text OCR Text remains as a single image until the Optical Character Recognition OCR application converts the single image into text that you can edit See Scanning with OCR for more information Was the original loaded correctly For OCR the original must be loaded top forward and face up into the ADF If using the flatbed scanner make sure to load originals correctly Place the original document face down on the flatoed scanner with the top left corner of the document located in the lower right corner of the glass Are you using the correct word processing application Your OCR application might be linke
157. g Use the following instructions to perform scanning tasks with your HP LaserJet 3300 series product Understanding scanning methods Scanning from the product s control panel Canceling a scan job Scanning with the product software Scanning with TWAIN compliant software Archiving scanned text or images Scanning with OCR Enhancing images with HP LaserJet Document Manager or HP Photo Center Adding annotations to HP documents Adding annotations to scanned image files Sending scanned items as e mail attachments Scanner resolution and color 65 Understanding scanning methods The HP LaserJet 3300 series product offers four ways to scan an item e Scan from the product Start scanning directly from the product using the control panel s scan buttons The start scan and scan to buttons can be programmed to scan to a destination For more information see Scanning from the product s control panel e Scan from the HP LaserJet Director Use the HP LaserJet Director for one touch scanning to specific programmed destinations such as saving to a file sending it to e mail or converting it to document files e Scan from the HP LaserJet Scan Control Viewer Use the HP LaserJet Scan Control Viewer to customize your scan and send it to a selected destination For more information see Scanning with the product software The three ways to access the HP LaserJet Scan Control Viewer ar
158. g is Open the HP LaserJet Director Canceling a scan job Note Note To cancel a scan job use one of the following methods Press cancel on the control panel Click the cancel button in the onscreen dialog box If you cancel a scan job clear the original document from the flatbed scanner or from the ADF These functions vary with Macintosh computers Scanning with the product software 68 6 Scanning You can perform most scanning functions from HP LaserJet Director HP LaserJet Director is not supported for Microsoft Windows 95 If you are using Windows 95 see Scanning with TWAIN compliant software For more detailed instructions on loading original documents onto the flatbed scanner or into the ADF input tray see Loading originals to copy or scan To scan using HP LaserJet Director Windows 1 Load the originals to be scanned face up in the ADF input tray with the top of the document forward and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 Press start scan on the product s control panel If you are using the ADF the HP LaserJet Director launches automatically If you are on a network scanning from the flatbed scanner or the HP LaserJet Director does not automatically open click the Start button on the Windows task ba
159. ge at a time you might need to change the printer separation pad Recurring feed problems indicate that the printer separation pad is worn If your product is under warranty call support If your product is not under warranty see Ordering HP parts and accessories to order a new printer separation pad Note Before you change the separation pad clean the pickup roller See Cleaning the pickup roller for instructions To change the printer separation pad 1 Unplug the power cord from the printer and allow the printer to E ST cool SC NSW 2 Verify the power is off Note If you have a 220V product turn off the power switch Remove the input trays Find the blue separation pad To pry the separation pad up from the spring loaded base insert a flat edged screwdriver in the slot under the separation pad and twist until the tabs are free Note Touching the black sponge roller may damage the product il EN Changing the printer separation pad 129 130 9 Cleaning and maintenance 6 Reach in through the opening push the spring loaded base down A with one hand and pull the separation pad up B
160. ges per minute ppm and comes standard with a flatbed copier scanner a 50 page automatic document feeder ADF 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory la USB 1 1 certified port and an IEEE 1284 B parallel port This product also includes networking capabilities and includes an HP Jetdirect 310x print server for connecting to a 10Base T or 100Base Tx network sometimes called Ethernet and Fast Ethernet respectively The print server provides network solutions for communicating over TCP IP IPX SPX Novell Netware and AppleTalk protocols Package contents 1 Print cartridge 2 power cord 3 getting started guide and support flyer 4 CD ROM containing product software print server software and electronic user guide 5 250 sheet media input tray and priority input tray 6 ADF input tray 7 HP Jetdirect 310x print server with mounting clip 8 USB 2 0 certified cable 9 print server power adapter 18 1 Getting to know your product EN EN HP LaserJet 3330mfp The HP LaserJet 3330mfp is a copier centric product that prints and copies up to 15 pages per minute ppm and comes standard with a flatbed copier scanner a 50 page automatic document feeder ADF 32 MB of RAM a dual in line memory module DIMM slot for adding fonts and memory a USB 1 1 certified port and an IEEE 1284 B parallel port The 3330 also includes full functionality fax capabilities with V 34 fax
161. ges printed but there was a problem Is the print quality poor See Improving print quality for more information Is the printed page different than what appeared onscreen See Printed page is different from what appeared onscreen for more information Are the printer settings appropriate for the media See Paper handling problems for more information Onscreen error messages EN Printer not responding error writing to LPT1 Check the following isthe product in its Ready state Are the power cord and parallel or USB cable correctly connected Try the following e Disconnect the power cord and parallel or USB cable at both ends and reconnect them Use another IEEE 1284 B compliant parallel or USB cable Cannot access port in use by another application There is a device conflict This might occur if another device is installed on your computer and running status software The status software dominates the parallel port on the computer and will not allow the HP LaserJet 3300 to access the port Try the following e Disable all of the status windows for other printers e Make sure that the printer s port setting is correct Access the port settings on the Printer Properties Details tab Pages did not print 155 Paper handling problems Print is skewed crooked Are the media guides adjusted properly Adjust the media guides to the width and length of the media that you are using and try repr
162. ging 129 printing all fax reports 105 blocked fax list 104 canceling 42 configuration page 195 configuration report 33 control panel menu map 34 36 envelopes 45 fax activity logs 101 188 letterhead 48 print server configuration page 122 special media 45 49 speed 225 transparencies and labels 47 troubleshooting 154 166 watermarks 54 pulse dialing 99 R receiving faxes fax tones 85 to computer 86 troubleshooting 184 redial settings changing 99 reducing copies 58 repackaging guidelines 247 repeating defects troubleshooting 162 reports billing codes 103 fax call 102 phone book 103 T 30 protocol trace 104 reports fax printing all 105 reprinting faxes 85 resolution fax default changing 95 faxing 231 scanning 76 226 resolution print 225 returning the unit 247 ring pattern changing 97 ring volume adjusting 94 rings to answer changing 96 S safety compliance 234 scan buttons 66 68 network connection 67 programming 68 programming destinations 67 USB or parallel connection 67 scanner capacities and ratings 226 scanning book 63 cancel scan job 68 color 76 control panel key 66 e mail 75 enhancing images 74 error messages 178 flatbed scanner preview 70 HP LaserJet Director 68 loading originals 31 margins 226 methods 66 OCR using 72 page by page 69 photos 62 quality improving 179 resolution 76 store scanned images 71 troubleshooting 176 180 TWAIN using 70 send
163. gnation You can unblock blocked fax numbers individually or all at one time The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax activity log using the control panel See Printing the fax activity log To print a list of numbers you have blocked see Printing the block fax list Use the following steps to block or unblock fax numbers using the control panel 1 Press menu enter Use the or button to select Fax Settings and press menu enter Use the or button to select Fax Recv Setup and press menu enter Use the or button to select Block Faxes and press menu enter a OW N Do one of the following To block a fax number use the or gt button to select Add Entry and press menu enter Enter the fax number exactly as it appears in the header including spaces and press menu enter Enter a name for the blocked number and press menu enter To unblock a single fax number use the lt or gt button to select Delete Entry and press menu enter Use the lt or gt button to select the fax number you want and press menu enter to confirm the deletions To unblock all blocked fax numbers use the or button to select Clear A11 and press menu enter Press menu enter again to confirm the deletions Receiving faxes to your computer 86 7 Faxing To receive faxes to your computer you must enable the receive to PC setting in the software see the prod
164. group dial codes 0000 ttt eee 90 To delete an individual from a group dial code 1 ee 90 Deleting all phone book entrieS 2 eee 91 To delete all phone book entries llli 91 Using dialing characters lsllseellseeleee eae 91 Dialing character table a a eae 91 To insert a pause or Wait 6 eee 92 Inserting a dial prefix 2 0 0 0 n E E REDA EE eee 92 To set the dial prefix cirrosa a e a a ne 92 Usmg fax forwarding s i2 vei ed set ade Wet ea CLER REP eI sedo 93 To use fax forwarding 0 e ec rh 93 Using raxepollinig 3i rna ean eed itat eme eine og igh ed nate wee A hae eee Gd 93 To poll request a fax from another fax machine 0000000 eee eee 93 Enabling an extension phone 2 0 0 93 To enable an extension phone 0 0 eh 93 Sending a fax by dialing from a telephone ilsllsies illl 94 To send a fax by dialing from a telephone 20000 0c eee ees 94 Changing the HP LaserJet 3330 product s volume settings llllllllsusn 94 To change the fax sounds line monitor volume 00020000 ee eeee 94 To change the ring volume lilllsleseeeeeeee eh 94 Changing the default resolution 1 0 2 2 0 00 c cee eee 95 To change the default resolution 0 000 ccc eee 95 Changing the default contrast 0 20 0 cee nee nas 95 To change the default contrast 0000 00 cee ee 95 Changing the detect
165. gt button to select Copy Setup and press menu enter 3 Use the lt or gt button to select Def Redu Enlrg and press menu enter 4 Use the or button to select the option for how you normally want to reduce or enlarge copies You can choose Original 100 Ltr To A4 A4 To Ltr Lgl To Ltr Lgl To A4 Full Page Fit to Page OrCustom 25 400 If you choose Custom type in the percentage of the original size that you normally want for copies 5 Press menu enter to save your selection Changing the copy collation setting Note EN You can set the product to automatically collate multiple copies into sets For example if you are making two copies of three pages and automatic collation is on the pages print in this order 1 2 3 1 2 3 If automatic collation is off the pages print in this order 1 1 2 2 3 3 To use automatic collation the original document must fit into memory If it does not the product makes only one copy and displays a message notifying you of the change If that happens use one of the following methods to finish the job e Split the job into smaller jobs containing fewer pages e Make only one copy of the document at a time Turn off automatic collation e f using the Best Photo quality setting try using the Photo setting instead The collation setting you choose is in effect for all copies until you change the setting The collation setting can also be changed from the product software For instruction
166. hat any colored paper or preprinted forms use inks that are compatible with the printer temperature 200 C or 392 F for 0 1 second Common media problems table Symptom Problem with paper Solution Poor print quality or toner adhesion or problems with feeding Too moist too rough too smooth or embossed Faulty paper lot Try another kind of paper between 100 and 250 Sheffield and 4 to 6 moisture content Dropouts jamming or curl Stored improperly Store paper flat in its moisture proof wrapping Increased gray background shading Might be too heavy Use lighter paper Excessive curl or problems with feeding Too moist wrong grain direction or short grain construction Use long grain paper Print using the straight through output path Jamming or damage to printer Cutouts or perforations Do not use paper with cutouts or perforations Problems with feeding Labels Ragged edges Use good quality paper When selecting labels consider the quality of the following factors e Adhesives The adhesive material should be stable at 200 C 392 F the printer s maximum temperature Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction
167. hat the fax be sent to your product this is known as polling another machine To poll request a fax from another fax machine 1 Press menu enter 2 Use the lt or gt button to select Fax Functions and press menu enter 3 Use the lt or gt button to select Polling Receive and press menu enter 4 Use the alphanumeric buttons to enter the number of the fax machine that you want to request the fax from and press menu enter 5 Your product dials the other fax machine and requests the fax Enabling an extension phone EN With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad The default is Yes Turn this setting off only if you have a service from your telephone company that also uses the 1 2 3 sequence The service will not work if it conflicts with the product To enable an extension phone Use the following instructions to enable an extension phone 1 Press menu enter Using fax forwarding 93 Use the lt or gt button to select Fax Setup and press menu enter Use the lt or gt button to select Fax Recv Setup and press menu enter Use the lt or gt button to select Extension Phone and press menu enter a A Oo N Use the lt or gt button to select On or off and press menu enter to save your selection Sending a fax by dialing from a telephone At times you might want to dial a fax number from a telephone conne
168. hat the straight through output door is closed 2 Accessthe printer properties See Changing settings from your computer for instructions On the Finishing tab select Print on Both Sides and select Letter Left Binding or Letter Right Binding in the Booklet drop down menu Print the booklet 3 After side one has been printed remove the remaining paper from the input tray and set it aside until your booklet job is complete 4 Gather the printed pages keep the printed side down and straighten the stack of paper 5 Place the printed pages back in the input tray Side one should be facing down with the top edge toward the printer Click Continue on screen and wait for side two to print Fold and staple the pages E EN Printing booklets 53 Printing watermarks You can use the watermark option to print text underneath in the background of an existing document For example you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document To access the watermark feature 1 From your software application access the printer properties See Changing settings from your computer for instructions 2 On the Effects tab Windows or the Watermark Overlay screen Macintosh specify the type of watermark that you want to print on your document 54 4 Printing EN EN Copying Use these instr
169. have been loaded upside down In the ADF put the top end of the original media stack into the ADF input tray with the media stack face up and the first page to be scanned on top of the stack See Loading originals to copy or scan for instructions elf you are getting blank pages when scanning from the flatbed make sure the original document is loaded correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Too light or dark e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information e You might need to change the properties settings for the associated function in HP LaserJet Director or HP LaserJet Document Manager See the product software Help for details Unwanted lines e ink glue correction fluid or an unwanted substance might be on the scanner Try cleaning the flatbed scanner surface See Cleaning the outside of the product for instructions Black dots or streaks e Ink glue correction fluid or an unwanted substance might be on the scanner surface Try cleaning the flatbed scanner surface See Cleaning the outside of the product for instructions Unclear text e Try adjusting the settings Make sure you have the correct resolution and color settings See Scanner resolution and color for more information Y
170. he new network or you can erase the current IP address and configure another IP address after you install the print server on the new network Cold reset the print server see Resetting the 310x print server to factory defaults cold reset for instructions If the current BOOTP server cannot be reached you might need to find a different BOOTP server and configure the printer to that server If you used BOOTP or DHCP to configure the print server edit the appropriate system files with updated settings If you manually set the IP address reconfigure the IP parameters Follow the instructions on the appropriate home page to configure or modify your printer These instructions show you how to configure your printer and set up the printer for printing You can substitute the server domain with the TCP IP address Printing a print server configuration page If you connect your HP LaserJet 3300 series product to a network use the following instructions to print out a configuration page with information about your print server To print a Jetdirect configuration page Briefly press the test button on the rear panel of the print server If you are not sure if the configuration page is in the process of printing check the power status LED If the page never appears on the printer or if it is unreadable see Configuration page does not print For more information on the configuration page see Interpreting the configuration page
171. he numeric buttons to enter the prefix and press menu enter You can use numbers pauses and dialing symbols 92 7 Faxing EN Using fax forwarding You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in memory Then your product dials the fax number you have specified and sends the fax If it cannot forward a fax because of an error for example the number is busy and repeated attempts to redial are unsuccessful your product will print the fax If the product runs out of memory while receiving a fax it will terminate the incoming fax and only forward the pages and partial pages already stored in memory When using this feature the product must be the one receiving faxes not the computer and the answer mode must be set to Automatic see Changing how the product answers incoming faxes To use fax forwarding Press menu enter Use the lt or gt button to select Fax Setup and press menu enter Use the lt or gt button to select Fax Recv Setup and press menu enter Use the lt or gt button to select Forward Fax and press menu enter Press gt to select On or Off and press menu enter oa 5 WA N If you choose to turn fax forwarding on use the alphanumeric buttons to enter the fax number where you want the fax to go and press menu enter to save your selection Using fax polling If someone else has set up a fax to be polled you can request t
172. he print server is sending the page in a printer language PDL that the printer supports If the language is not supported by the printer the page will not print or will be unreadable if it does print By default the print server is configured to determine the appropriate printer language automatically It is possible that the print server is not able to determine automatically which language it should use for your printer You can cycle through the four printer languages using the following procedure a Press and hold the print server s Test button After about three seconds the power status LED changes to amber Continue to hold the button until the power status LED is flashing green Then release the button b Briefly press and release the test button once again to request the configuration page in the next language c Verify that a readable page is printed Repeat these steps up to four times if necessary to receive a configuration page you can read If you cannot read the page refer to your printer documentation to find out which of the following four printer languages are supported by your printer e ASCII e PCL PostScript HP GL 2 It may be necessary to re initialize the connection between the printer and the print server by cycling power on the print server Unplug the power cable from the print server then plug it back in Do this with the printer switched ON Error messages EN If your configuration page
173. he scan or TWAIN software click the preview button The scanner will scan the image and then display it in the preview screen If you want to save only part of the image select the area that you want to save The selected area will be saved to the preset scan destination Archiving scanned text or images EN HP software provides direct access to your file management system which means you can quickly store scanned images in any directory you choose You can use HP LaserJet Director or HP LaserJet Document Manager to store scanned images To archive a scanned image 1 Load the originals to be scanned face up in the ADF input tray with the top of the document forward and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid Press start scan on the product s control panel If you are using the ADF the HP LaserJet Director launches automatically If you are on a network scanning from the flatbed scanner or the HP LaserJet Director does not automatically open click the Start button on the Windows task bar point to Programs and click HP LaserJet Director or click on it in the System Tray In the HP LaserJet Director click Archive If the HP LaserJet Director does not display an Archive option use the Customize option in the HP LaserJet Director to activ
174. hem using the product software HP LaserJet 3300 series product settings Printing a configuration page Printing a control panel menu map Restoring the factory default settings Changing the display panel language Changing the default paper size Using the product s volume controls Changing settings from your computer 35 HP LaserJet 3300 series product settings Using the product software is often the easiest method to adjust your product settings The instructions in this section show how to access the device settings from both the control panel and the product software CAUTION When changing certain settings in a network environment you are changing settings for all users Printing a configuration page You can see what product settings are currently selected by printing a configuration page To print a configuration page 1 Press menu enter 2 Use the lt and gt buttons to select Reports and press menu enter 3 Use the lt and gt buttons to select Config Report and press menu enter The product exits the Menu settings and prints the report Printing a control panel menu map You can see all of your product s control panel menu options by printing a control panel menu map To print a control panel menu map 1 Onthe products control panel press menu enter 2 Use the lt and gt buttons to select Reports and press menu enter 3 Use the lt and gt buttons to select Menu Structure and pr
175. hese License Terms Upon termination you must immediately destroy the software together with all copies adaptations and merged portions in any form Export Requirements You may not export or reexport the software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved HP limited warranty statement HP LaserJet 3300 product ONE YEAR LIMITED WARRANTY 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement p
176. hp LaserJet 3300mfp USE hp LaserJet 3300mfp user guide Copyright Information Copyright 2002 Hewlett Packard Company All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws A user of the Hewlett Packard printer associated with this user guide is granted a license to a print hard copies of this user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell re sell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard printer associated with this user guide The information contained in this document is subject to change without notice Part number C9124 90980 Edition 2 4 2009 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 U S A Trademark Credits Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation All other products mentioned herein may be trademarks of their respective companies EN Contents 1 Getting to know your product Identifying your product 2 0 RR mu 14 HP LaserJet 3300mfp 2 c esee er ee eee Ge Re a ee BA EE RR eed 14 HP LaserJet 3300se M rrara ri sarras ais ira enne 15 HP LaserJet Sd TOM P e ei niece eek A e AA A eda A
177. ice This is a voice messaging service used to replace telephone answering devices If the messaging service s rings to answer setting is lower than the product s rings to answer setting the messaging service answers the call and the product is not able to receive faxes If the product s rings to answer setting is lower than that of the messaging service the product will answer all calls and no call will ever be routed to the messaging service The only voice messaging solution that can be successfully used with the product is a stand alone telephone answering machine Are you using an answering machine An answering machine should be connected directly to the port located inside the left side panel of the product that is labeled with the telephone icon or should be shared on the same phone line extension Set the product s rings to answer for one ring more than the number of rings for which the answering machine is set See Changing rings to answer for more information If an answering machine is connected on the same phone line but on a different jack it may interfere with the product s ability to receive faxes The document stops feeding during faxing EN Is the document too large or too small for the ADF The maximum length of a page you can load is 381 mm 15 inches Faxing of a longer page stops at 381 mm 15 inches The minimum page size for the ADF is 127 by 127 mm 5 by 5 inches If the item is too small it can jam insi
178. idity levels or other variables over which Hewlett Packard has no control Before you purchase a large quantity of media make sure that it meets the requirements specified in this user guide and in Guidelines for Paper and Other Print Media See Ordering HP parts and accessories for more information about ordering the guidelines Always test media before you purchase a large quantity Using media that does not meet Hewlett Packard s specifications might cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements Supported media sizes printer The following are the supported media sizes e Minimum 76 x 127 mm 3 x 5 inches e Maximum 216 x 356 mm 8 5 x 14 inches Guidelines for using media Note Note 138 10 Media Paper For best results use conventional paper Make sure that the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure about what type of paper you are loading such as bond or recycled check the label on the package of paper Some paper causes print quality problems jamming or damage to the printer Do not use letterhead that is printed with low temperature inks such as those used in some types of thermography Do not use raised letterhead EN Note EN The printer uses heat and pressure to fuse toner to the paper Make sure t
179. ifornia please disregard the previous recommendations and use a dry lint free cloth The cloth may be moistened with water if desired EN Changing the pickup roller EN See Ordering HP parts and accessories to order a new pickup roller To change the pickup roller CAUTION Failure to complete this procedure might damage the printer 1 Unplug the power cord from the printer and allow the printer to cool Note If you have a 220V product turn off the power switch Open the print cartridge door and remove the print cartridge Find the pickup roller 4 Release the small white tabs on either side of the pickup roller and rotate the pickup roller toward the front 5 Gently pull the pickup roller up and out Changing the pickup roller 127 128 9 Cleaning and maintenance 6 Position the new or cleaned part in the slot of the previous pickup roller See Cleaning the pickup roller for instructions Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller 7 Rotate the top of the new pickup roller away from you until both sides snap into place Note Touching the black sponge roller may damage the product 8 Reinstall the print cartridge and close the print cartridge door 9 Plug the printer in to turn it back on If you have a 220V product turn on the power switch EN Changing the printer separation pad If your input tray feeds more than one pa
180. iguration information If no DHCP reply is received the IP address remains at the factory default 192 0 0 192 BOOTP is disabled After power to the print server is cycled only DHCP requests are sent and only DHCP replies are processed Any configuration of IP parameters done manually is ignored e Manual BOOTP and DHCP are disabled You should proceed to manually set all of the IP configuration parameters including IP address subnet mask default gateway and idle timeout You can use the settings available in the same tool you are using If the print server is switched from using an address allocated by a DHCP server to using a manually assigned address that manually assigned address should be outside any DHCP range used for other devices on the network An alternative is to tell the DHCP server that the print server s address is fixed so that it will never be allocated to another client Returning to factory defaults You can return the print server to its factory default state also called cold reset by using the factory default reset procedure See Resetting the 310x print server to factory defaults cold reset Using DHCP 121 Moving to another network Note When you move an HP Jetdirect print server that is configured with an IP address to a new network make sure that the IP address does not conflict with the IP addresses on the new network You can change the print server s IP address to one that can be used on t
181. inal 6 Press menu enter to save your selection Changing the detect dial tone setting EN Normally the product waits for a dial tone before attempting to a dial a fax number If you are using the product on the same line as your phone turn on the detect dial tone setting This will prevent the product from sending a fax while someone is on the phone To change detect dial tone Press menu enter Use the lt and gt buttons to select Fax Setup and press menu enter Press gt once to select Fax Send Setup and press menu enter Use the lt and gt buttons to select Detect Dial Tone and press menu enter a fF WwW N Use the lt and gt buttons to select On or Of and press menu enter Changing the default resolution 95 Note The default set at the factory for detect dial tone is On for France and Hungary and o for all other countries regions Changing how the product answers incoming faxes The product s answer mode is set when you set up the product You only need to change these settings if you change the devices connected to this phone line To set the answer mode to automatic or manual Press menu enter Use the and buttons to select Fax Setup and press menu enter Use the and buttons to select Fax Recv Setup and press menu enter Press menu enter to select Answer Mode a fF WN Use the lt and gt buttons to select Automatic or Manual and press menu enter to save your selection
182. ing faxes ad hoc groups 82 delaying 84 dialing from a telephone 94 group dial code 82 multiple recipients 82 one recipient 81 troubleshooting 183 V 34 setting changing 100 service hardware 247 information form 248 settings 36 39 silence detect mode changing 97 software HP LaserJet Copier 60 HP LaserJet Copy Plus 61 special media common problems 139 printing 45 49 specifications 139 141 specifications acoustics 224 ADF 226 battery 241 copier capacities and ratings 225 electrical 224 environmental 26 224 fax 230 media 138 memory 226 network connection 109 physical 225 print server 233 printer capacities and ratings 225 scanner capacities and ratings 226 speed dial codes deleting 88 programming 87 stamp received faxes enabling 98 start scan button 68 statements Declaration of Conformity 228 FCC Part 68 requirements 231 EN EN FCC regulations 227 IC CS 03 requirements 232 laser safety 226 software license agreement 243 telephone consumer protection act 231 warranty 244 status control 22 storage environment 224 storing scanned images 71 support customer see customer support surge protectors 183 T temperature operating environment 26 testing copier with the ADF input tray 33 copier with the flatbed scanner 34 printer 33 text prints poorly 176 tone dialing 99 toner loose 162 smear 162 specks 160 transparencies printing 47 specifications for 139 trays see in
183. inting See Product media specifications or Installing and loading the media input trays for more information See Page skew for more information More than one sheet feeds at one time Is the media input tray too full See Installing and loading the media input trays for more information Is the media wrinkled folded or damaged Make sure the media is not wrinkled folded or damaged Try media from a new or different package Is the printer separation pad worn See Changing the printer separation pad for more information Product does not pull media from the media input tray Is the product in manual feed mode Try one of the following lfManual Feed appears in the control panel display press menu enter to print the job e Make sure that the printer is not in manual feed mode and print your job again Is the pickup roller dirty or damaged Clean or replace the pickup roller and print your job again See Cleaning the pickup roller or Changing the pickup roller for instructions Media curls when fed through product Open the straight through output door to print straight through e See Curl or wave for more information Printed page is different from what appeared onscreen Is the text garbled incorrect or incomplete First print a configuration page to verify the product is functioning See Printing a configuration page for instructions If it prints successfully try the following e
184. ints Press menu enter Use the lt or gt button to select Reports and press menu enter Use the lt or gt button to select Fax Call Report and press menu enter 1 2 3 4 Press the gt button once to select Print Report and press menu enter 5 Use the lt or gt button to select the option for when you want the fax call reports to print 6 Press menu enter to save your selection Including the first page of each fax on the fax call report If this option is turned on the fax call report will display a thumbnail 5096 reduction of the first page of the last fax that was sent or received To include the first page of each fax on the fax call report Use the following steps to include the first page of each fax on the fax call report 1 Press menu enter 2 Usethe lt or gt button to select Reports and press menu enter 3 Use the lt or gt button to select Fax Call Report and press menu enter 4 Use the lt or button to select Include First Page and press menu enter 5 Use the lt or gt button to select On or of and press menu enter to confirm your selection Note The default setting for this option is On Printing a phone book report A phone book report lists the fax numbers that are assigned to the one touch buttons and speed dial and group dial codes To print a phone book report Use the following steps to print a one touch speed dial and group dial report 1 Press menu enter 2 Usethe lt o
185. is copied to the other ports so that all segments of the LAN can see all packets hypertext links A link from one part of a document to another When a linked word or phrase or graphic is clicked the user will jump to the linked word phrase or graphic intranet A network based on TCP IP protocols an internet belonging to an organization accessible only by the organization s members employees or others with authorization An intranet s Web sites look and act just like any other Web sites but the firewall surrounding an intranet fends off unauthorized access Intranets are used to share information internally within an organization 218 Glossary EN IP address An identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the IP address of the destination IPP The Internet Printing Protocol defines the protocol for end users most common printing situations over the Internet The IPP allows users to find out about a printer s capabilities submit print jobs to a printer find out the status of the printer and cancel a previously submitted job IPX SPX A network protocol made popular by Novell Inc as the basic protocol in its Novell NetWare network operating system In order for the HP LaserJet 3300 series product to work on the network the TCP IP or IPX SPX network protocol must be running Jpg also JPEG Joint Photographic E
186. is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the software and is not a sale of any rights in the software HP s third party suppliers can protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the software You must reproduce all copyright notices in the original software on all copies or adaptations You may not copy the software onto any public network No Disassembly or Decryption You may not disassemble or decompile the software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the software unless decryption is a necessary part of the operation of the software Transfer Your license will automatically terminate upon any transfer of the software Upon transfer you must deliver the software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer HP software license agreement 243 Termination HP may terminate your license upon notice for failure to comply with any of t
187. is type of network connector shared line A single telephone line that is used for both voice and fax calls sticky note An annotation that is a multiline resizable note Similar to a paper sticky note it covers the item information beneath it A sticky note can be moved or collapsed to an icon Words can be searched for in a sticky note by using the Find command surge protector A device that protects a power supply and communications lines from electrical surges All computers come with some surge protection built into the power supply but it is a good idea to purchase a separate device summary information Information about the item such as creator or keywords can be added to an item in the Summary Information dialog box to help find the item quickly TCP IP The de facto standard Ethernet protocol TCP IP stands for Transmission Control Protocol over Internet Protocol In order for the HP LaserJet 3300 series product to work on the network the TCP IP or IPX SPX network protocol must be running tif Tagged Image File Format a tif or TIFF is a graphic file format that was developed to capture scanned images It is a format used on IBM compatible computers Macintosh computers and UNIX computers Many graphic programs accept the tif file format 220 Glossary EN EN token ring A local area network in which transmission conflicts are avoided by the granting of tokens th
188. ith it Use the software that came with your HP LaserJet 3300 series product See the getting started guide that came with the product for complete instructions on installing the software Using the embedded web server EN Each HP Jetdirect 310x print server contains an embedded web server that you can access through a compatible web browser on an intranet The embedded web server provides access to configuration and management pages for the print server and the attached printer The networking pages provide access to status and configuration information on the HP Jetdirect 310x print server You can use the embedded web server to perform the following tasks e Monitor the status of the printer and the print server e Make configuration changes to the print server to customize it for your network e Linkto HP s web site e Scan images over the network without installing the HP LaserJet 3300 series product software Prerequisites Computers with the TCP IP protocol installed can use the embedded web server to monitor and configure the printers networked with an HP Jetdirect print server Use the installation program on the product CD ROM to set this up Before you can use the embedded web server you must configure an IP address for the HP Jetdirect print server Use the installation program on the product CD ROM to configure the IP address Optionally you can use BOOTP Bootstrap Protocol or DHCP Dynamic Host Configuration Protocol
189. ition Call the recipient to make sure the fax machine is on and ready to receive faxes Is the fax still waiting in memory A fax might be in memory because it is waiting to redial a busy number there are other jobs ahead of it waiting to be sent or the fax is set up for a delayed send If a fax job is in memory for any of these reasons an entry for the job appears in the fax log Print the fax activity log see Printing the fax activity log and check the Status column for jobs with a Pending designation 184 15 Troubleshooting faxing problems EN All of the numbers in a long fax number cannot be dialed The maximum number of digits or characters that can be entered into a fax number is 50 Try dialing the fax number in manual mode See Using manual dial Unable to start receiving faxes from an extension phone Is the extension phone setting disabled See Enabling an extension phone for instructions about changing this setting Is the telephone cord securely connected Check that the telephone cord is securely connected between the phone and the product or other device connected to the product Press 1 2 3 in sequence wait for three seconds then hang up Voice calls are not being received by the phone or answering machine connected to the line Is the phone cord connected properly See Connecting the product to a phone line in the fax guide that came with the product to check the installation The product mu
190. ition Make sure that the card stock is not wrinkled nicked or otherwise damaged e Sizes Only use card stock within the following size ranges Minimum 76 x 127 mm 3 x 5 inches Maximum 216 x 356 mm 8 5 x 14 inches Card stock guidelines e If the card stock curls or jams print using the straight through output path e Set margins at least 2 mm 0 08 inch away from the edges Selecting media for the ADF Note EN ADF specifications e Input capacity The ADF holds up to 50 sheets of flat 60 to 90 g m 16 to 24 pound plain paper e Media size Only use plain paper within the following size ranges Minimum 127 mm x 127 mm 5x 5 inches Maximum 215 9 mm x 381 mm 8 5 x 15 inches Use the flatbed scanner for copying and scanning if the media is fragile thin or thick The flatbed scanner provides the best copy and scan quality The ADF is recommended for plain paper copying scanning and faxing faxing can be done only from the ADF Selecting media for the ADF 141 142 10 Media EN EN 1 HP parts and accessories Use the following topics to find out about ordering parts and accessories for your product e Ordering HP parts and accessories e HP LaserJet print cartridges e DIMMs memory or font 143 Ordering HP parts and accessories HP parts and accessories chart You can increase the product s capabilities with optional accessories and supplies Use accessories and supplies designed spe
191. ive mark occurs at the same spot on the page install a new HP print cartridge See Installing a print cartridge for instructions 162 12 Troubleshooting printing problems EN e The internal parts might have toner on them See Cleaning and maintenance for more information If the defects occur on the back of the page the problem will probably correct itself after a few more printed pages Select Optimize for in the Paper tab of your printer driver and choose the media that you are using See Optimizing print quality for media types for instructions This feature is also available in HP LaserJet Device Configuration See the product software Help for details Misformed characters AGBP AGBP AGBP AGBP AGBP ZNaBIocc elf characters are improperly formed producing hollow images the media stock might be too slick Try a different media See Product media specifications for more information If characters are improperly formed producing a wavy effect the printer might need service Print a configuration page See Printing a configuration page for more information If the characters are improperly formed contact an HP authorized dealer or service representative See the support flyer that came with your product for more information on contacting HP Page skew Aa BbCcc AQBbCc AadBbcc AaBbcc AaBbCc e Make sure that the media is loaded correctly and the media guides are not too tight or too loose agai
192. led folded or damaged e Make sure that the printer is clean See Cleaning the printer media path for more information e f you are printing to the straight through output path close and open the door again to make sure the green release levers are closed To clear a media jam CAUTION Media jams might result in loose toner on the page If you get any toner on your clothes wash them in cold water Hot water will permanently set the toner into the fabric 1 Open the print cartridge door and the straight through output door 2 Rotate the green pressure release levers at the back of the product downward If you can remove the media from the front of the machine without removing the print cartridge do so and continue with step 4 CAUTION To prevent damage to the print cartridge do not expose it to light Remove the print cartridge and place it aside 4 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer 5 When you have removed the jammed media replace the print cartridge and close the print cartridge door and the straight through output door Note The pressure release levers automatically close when you close the straight through output door After clearing a media jam you might need to turn the printer off and turn it back on Note When you add new media remove all of the media from the input tray and straight
193. left corner of the photo in the lower right corner of the glass Gently close the lid You are now ready to scan or copy the photo using one of the methods described See Understanding scanning methods for more information To copy a multiple page stack of 2 sided originals 1 Load the stack of originals to be copied into the ADF with the first page up 2 Press start copy The odd numbered pages will be copied and printed 3 Remove the stack from the ADF output tray and load the stack with the last page up and facing forward 4 Press start copy The even numbered pages will be printed Collate the odd and even numbered printed copies 62 5 Copying EN EN To copy a book 1 Lift the lid and place the book on the flatbed scanner with the desired book page located in the lower right corner of the glass Gently close the lid Gently press down on the lid to press the book to the flatbed scanner surface Press start copy or use one of the other described methods to copy or scan the book If your product does not have an ADF the rear hinge may lift up to accommodate the book Gently press down on the center of the lid to press the book to the flatbed scanner If the lid comes out align the hinge posts to the recesses and reinstall Copying photos two sided originals or books 63 64 5 Copying EN EN scannin
194. leshooting faxing problems EN EN Troubleshooting network problems You can use the information in this chapter to troubleshoot general network problems See the following sections for more information Troubleshooting overview Configuration page does not print Error messages Resetting the 310x print server to factory defaults cold reset Interpreting the configuration page Browse hp com 189 Troubleshooting overview The questions below will help you troubleshoot your print server quickly Just answer each question in turn Please answer the questions below in the order listed 1 Is your printer ON and READY f Yes continue with the next question 2 s your print server s USB OK USB light ON solid green f Yes continue with the next question 3 Is your print server s Power Status OK Power Status light ON solid green f Yes continue with the next question 4 Is the 10 100 link OK 10 light or 100 light ON solid green f Yes continue with the next question 5 Can you print a Jetdirect configuration page ON and READY The first step in troubleshooting your print server is to make sure that the attached printer is ready to receive a print job from the print server To do this check the printer s lights or control panel to see whether it is ON and READY If your printer s power is switched on and the printer is ready to print continue with USB OK USB light ON soli
195. lity The default setting for copy quality is Text This setting is the best for items that contain mostly text When making a copy of a photo or graphic you can select Photo or Best Photo to increase the quality If you want to conserve toner and the copy quality is not that important select Draft To change the copy quality for the current copy job only see Adjusting copy quality for the current job To adjust the copy quality From the control panel press menu enter Use the lt and gt buttons to select Copy Setup and press menu enter Press menu enter to select Default Quality Use the lt or gt button to scroll through the choices a A WO N Press menu enter to save the selection Adjusting the lighter darker contrast setting for the current job Note The lighter darker setting affects the lightness or darkness contrast of the copy Use the following procedure to change the contrast for the current copy job only After the copy has been made the contrast setting returns to the default To change the default copy contrast see Adjusting the default lighter darker contrast setting To adjust the lighter darker setting for the current job 1 Press lighter darker to display the current contrast setting 2 Use the lt or gt button to adjust the setting Move the slider to the left to make the copy lighter than the original or move the slider to the right to make the copy darker than the original 3
196. lling has a speed dial code press speed dial enter the speed dial code using the alphanumeric buttons and press menu enter When dialing with the alphanumeric buttons include any pauses or other needed numbers such as anarea code an access code for numbers outside a PBX system usually a 9 or 0 or along distance prefix For more information see Using dialing characters 2 Load the document into the ADF input tray 3 Press fax send When the last page of the fax has exited the product you can start sending another fax copying or scanning To fax to numbers you use regularly you can assign a one touch key or speed dial code See To program speed dial codes and one touch keys and To program group dial codes If you have electronic phone books available you may be able to use them for selecting recipients Electronic phone books are generated with third party applications Loading originals to fax 81 Note Note Note 82 7 Faxing To send a fax to multiple recipients You can send a fax to several fax numbers at once If you want to send a fax to a group of fax numbers that you have assigned to a group dial code see Managing group dial codes If you want to send a fax to a group of numbers maximum of 20 without a group dial code see To send a fax to an ad hoc group In the rare instance that your document does not fit into memory you will need to send the document to each fax number one at a time or use HP
197. lls are not being received by the phone or answering machine connected to the line 00 185 Is the phone cord connected properly liliis elles 185 Are the answer mode and rings to answer settings set properly 185 Is the answering machine or phone functioning llle lessen 185 Incoming fax calls are not being answered 0 cece eee 185 Is the answer mode set to manual liillililelle sees 185 Is the rings to answer setting set correctly l liliis lees 185 Is the answer ring pattern feature turned On 2 2 0 ee 186 Is the phone cord connected properly l l elles 186 Is there a voice message being played by an answering machine 186 Are there too many devices connected to the phone line liliis 186 Is the phone line working lllssssse RR 186 Is a voice messaging service interfering with the product answering calls 186 Is the product out of paper 0 2 eens 186 EN Faxes are transmitting or being received very slowly 00 000 eee eee eee 187 Are you sending or receiving a very complex fax 0 0 2 187 Does the receiving fax machine have a slow modem speed 5 187 Is the resolution at which the fax was sent or received very high 187 Is there a poor phone line connection liliis 187 Faxes are not printing or are printing incorrectly
198. lly blank Pages did not print Pages printed but there was a problem Onscreen error messages Paper handling problems Printed page is different from what appeared onscreen Clearing media jams Improving print quality Control panel error messages 153 Product will not turn on or print WARNING Is the parallel or USB cable working and connected correctly The parallel or USB cable might be defective Try the following e Disconnect the parallel or USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different IEEE 1284 B compliant parallel cable or USB cable See Ordering HP parts and accessories e Contact the manufacturer of your computer about changing parallel port settings to an ECP extended capabilities port Are other devices running on your computer e TheHP LaserJet 3300 series product may not share a parallel port If you have an external hard drive or network switchbox connected to the same port as the HP LaserJet 3300 the other device might be interfering To connect and use the HP LaserJet 3300 you must disconnect the other device or you must use two ports on the computer You might need to add another interface card Hewlett Packard strongly recommends an ECP parallel interface card Is the product getting power e f you are using a power strip make sure the power strip is on Or try plugging the product dire
199. locking fax numbers 86 booklets printing 53 BOOTP configuring 115 Bootptab file entries 115 buttons alphanumeric 22 control panel 21 23 C cancel control 22 canceling copy jobs 56 fax job 83 print jobs 42 scan jobs 68 card stock printing 49 specifications 140 changing contrast fax 95 fax headers 80 print quality 43 ring patterns 97 settings default 38 volume 37 characters dropouts 160 misformed 163 cleaning glass 124 lid backing 124 pickup roller 126 printer media path 126 codes billing 100 group dial 89 one touch key 87 speed dial 87 collating copies changing defaults 59 changing settings 59 configuration report printing 33 connecting power cord 30 control panel error messages 165 key press volume adjusting 38 languages changing 37 menu structure 34 programming one touch keys 88 programming speed dial codes 88 scan 66 control panel bezel replacing 135 control panel components alphanumeric buttons 22 copy scan and start controls 23 fax controls 21 menu status and cancel controls 22 copier capacities and ratings 225 copy quality see also image quality troubleshooting adjusting 56 defaults adjusting 57 copying acoustic emissions 226 book 63 canceling 56 enlarging 58 multipage stack of 2 sided originals 62 quality improving 168 reducing 58 speed 225 start 56 troubleshooting 168 curling troubleshooting 164 customer support form service 248 hardware service 247
200. low to meet your scanning and copying needs EN Note Note EN Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning or copying process It is important that you first determine how you are going to use the scanned image Color and grayscale images achieve the best resolution when scanned from the flatbed scanner rather than the ADF Resolution and color guidelines Intended use Recommended resolution Recommended color settings Fax 150 dpi Black and White E mail 150 dpi Black and White if the image does not require smooth gradation Grayscale if the image requires smooth gradation Color if the image is in color Edit text 300 dpi Black and White Print graphics or text 600 dpi for text and complex graphics Black and White for text and line art Grayscale for shaded or colored 150 to 300 dpi for simple graphics graphics and photos and photos Color if the image is in color Display on screen 75 dpi Black and White for text Grayscale for graphics and photos Color if the image is in color Scanner resolution and color 77 78 6 Scanning Color You can set the color values to the following settings when copying or scanning Setting Recommended use Where to set the color value Color High quality color photos or documents in Windows scanner software which the color is important Black and White
201. lowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that my cause undesired operation HP Jetdirect 310x print server 235 Declaration of Conformity This Declaration of Conformity complies with ISO IEC Guide 22 and EN45014 It identifies the product manufacturers name and address and applicable specifications recognized in the European community Declaration of Conformity according to ISO IEC Guide 22 and EN45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 8000 Foothills Blvd Roseville CA 95747 5677 USA declares that the product Product Name HP Jetdirect 310x External Print Server Model Number J6038A Product Operations All conforms to the following Product Specifications Safety EN60950 1992 A1 A2 A3 A4 All IEC 950 1991 A1 A2 A3 A4 EN60825 1 1994 IEC 825 1 1993 Class 1 Laser LED GB 4943 1998 EN 55022 1998 CISPR 22 1997 Class B GB 9254 1988 EN 55024 1998 IEC 61000 4 2 IEC 61000 4 3 IEC 61000 4 4 IEC 61000 4 5 EMC 1995 EN 61000 4 2 1995 1995 EN 61000 4 3 1996 1995 EN 61000 4 4 1995 1995 EN 61000 4 5 1995 IEC 61000 4 6 1996 EN 61000 4 6 1996 IEC 61000 4 8 1993 EN 61000 4 8 1993 IEC 61000 4 11 1994 EN 61000 4 11 1994 EN61000 3 2 1995 EN61000 3 2 1995 A14 EN61000 3 3 1994 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class
202. lp for details 172 13 Troubleshooting copy problems EN EN Reduced size e The HP software settings might be set to reduce the scanned image See the product software Help for more information about changing the settings in HP LaserJet Director and HP LaserJet Document Manager e See Using HP LaserJet Copier software for more information about changing the settings for HP LaserJet Copier Identifying and correcting copy defects 173 174 13 Troubleshooting copy problems EN EN Troubleshooting scanning problems Use these topics to find tips for solving common scanning problems Scanned image is of poor quality Part of the image did not scan or text is missing The text cannot be edited The scan takes too long Error messages appear on the screen The scanner did nothing Improving scan quality Identifying and correcting scan defects 175 Scanned image is of poor quality Is the original a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed using tiny dots of ink that make an interpretation of the original photograph which dramatically decreases the quality Often the ink dots form unwanted patterns that when scanned and reprinted or displayed can be detected If the following suggestions do not solve your problem you might need to use a better quality version of the original e To eliminate the patterns try
203. lt number of copies 1 2 3 4 From the control panel press menu enter Use the lt and gt buttons to select Copy Setup and press menu enter Use the lt and gt buttons to select Def of Copies and press menu enter Use the numeric keypad to enter the number of copies between 1 and 99 that you want as the default Press menu enter to save your selection The default set at the factory for number of copies is 1 Using HP LaserJet Copier software Note 60 5 Copying You can use HP LaserJet Copier to perform any of the following tasks when you copy your original Print up to 99 copies of the same document Enable or disable collation Reduce or enlarge the image Adjust the contrast Specify the copy quality Make color copies by sending to a color printer using HP LaserJet Copy Plus This functionality is not available in Windows 95 To access HP LaserJet Copier Windows or Macintosh To access HP LaserJet Copier use one of the following methods From HP LaserJet Director click Copy or Copy Plus From the Windows task bar click Start Programs HP LaserJet 3300 and HP LaserJet Copier From HP LaserJet Document Manager Windows click the Copier icon OR From HP Workplace Macintosh click the Copy or Copy Plus icon EN Note Note If you click the Copy Plus icon in addition to the standard copier settings you can also adjust the brightness of your copies and send the copy to another printer incl
204. n applications Clients rely on servers for resources such as files and devices collapse The process of reducing a sticky note to an icon collate The process of printing a multiple copy job in sets When collate is selected the HP LaserJet 3300 series product prints an entire set before printing additional copies Otherwise the device prints the desired number of copies of a page together before printing the following pages comma A comma in a dial sequence indicates that the fax machine will pause at that point in the dialing sequence contrast The difference between the dark and light areas of an image The lower the number value the more closely the shades will resemble each other The higher the number the more the shades will stand out from each other container program A program into which an OLE object is inserted That program contains the object crop To remove part of an image The portion of the image that is selected remains while the portion that is not selected is removed dex A multi page PCX format where each page is a PCX file Since this is a multi page format it is widely used for receiving and sending faxes to and from the computer A single DCX document can store up to 1 023 pages dedicated line A single telephone line that is used exclusively for either voice calls or fax calls 216 Glossary EN DHCP Short for Dynamic Host Configuration Protocol a protocol
205. n assign or lease to a requester To avoid problems resulting from IP addresses that change HP recommends that all print servers be assigned IP addresses with infinite leases or reserved IP addresses Windows NT Procedure In addition to the general steps provided here see also the instructions supplied with your DHCP software 1 Onthe Windows NT server open the Program Manager window and double click the Network Administrator icon Double click the DHCP Manager icon to open this window Select Server and select Server Add Type the server IP address then click OK to return to the DHCP Manager window a fF oO N In the list of DHCP servers click on the server you have just added then select Scope and select Create 6 Select Set up the IP Address Pool In the IP Address Pool section set up the IP address range by entering the beginning IP address in the Start Address box and entering the ending IP address in the End Address box Also enter the subnet mask for the subnet to which the IP address pool applies The starting and ending IP addresses define the end points of the address pool assigned to this scope If desired you can exclude ranges of IP addresses within a scope 7 Inthe Lease Duration section select Unlimited then select OK HP recommends that all print servers be assigned infinite leases to avoid problems resulting from IP addresses that change Be aware however that selecting an unlimited lease duration for th
206. n billing codes on or Off 6 tees 100 Changing the V 34 setting 0 0 0 0 cect eens 100 To turn the V 34 setting on or Off 2 eee 100 Managing fax logs and reports 0 0 eee ete ee 101 Printing the fax activity log 2 eee 101 To print the fax activity log essi eee eee 101 Setting the fax activity log to print automatically llle 102 To set the fax activity log to print automatically llle 102 Printing a fax call report 2 2 20 ee eens 102 To print a fax call report 2 tenes 102 Setting fax call report printtimes llis ee 102 To set fax call report print times lllililleeee eh 103 Including the first page of each fax on the fax call report 2 0 00 103 To include the first page of each fax on the fax call report liliis 103 Printing a phone book report 103 To print a phone book report iliis ren 103 Printing the billing codes report 2 eI 103 To print the billing codes report 0 6 eee BI 104 Printing a T 30 protocol trace report 1 eres 104 To print a T 30 protocol trace report 0 ce eee 104 To set T 30 protocol trace report print times llle 104 Printing the block fax list llle III 104 To print the block fax list llle 104 Printing all fax reports isses ek m ed PRU RUE e A GRO e RR Cn m EN CUR IDA 105 To print all fax reports eich ces ce ERR ORAA rcx ea EE arr e des 105 8 Ne
207. n defects Preventing problems The following are a few simple steps you can take to improve copy and scan quality Use the flatbed scanner rather than the ADF to scan e Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR application See Installing and loading the media input trays for instructions Open or close the straight through output door on the product to accommodate the copy job If you are copying to standard weight media use the output bin door closed If you are copying to heavy media use the straight through output path door open e Adjust the software settings according to how you plan to use the scanned page See Enhancing images with HP LaserJet Document Manager or HP Photo Center and Scanner resolution and color for more information f your product frequently feeds more than one page at a time replace the separation pad For more information see Changing the printer separation pad e Recurring feed problems indicate that the copier separation pad is worn See Ordering HP parts and accessories to order a new separation pad See Changing the printer separation pad for more information about replacing the separation pad Use or make a carrier sheet to protect your originals The scanner did nothing 179 Identifying and correcting scan defects Blank pages e The original might
208. nable the new configuration NETWORK RECONFIG MUST values REBOOT 15 The configuration information for the NetWare functions is not stored CONFIGURATION ERROR correctly on the print server Use the installation software embedded web server or other tools to reconfigure the print server If this error persists there may be a problem with the print server 16 The print server has not been configured for NetWare Use the installation NOT CONFIGURED software embedded web server or other tools to configure the print server for NetWare networks 17 UNABLI E TO FIND SE RVE The print server was unable to find the NetWare print server in Remote Printer mode or file server in Queue Server mode There was no response to service queries for advertising print servers or file servers that matched the configured print server or file server name Make sure that the print server or file server is running and that the print server or file server name configured on the print server matches the actual name used by the print server or file server Also make sure that all cables and routers are functioning correctly 18 PASSWORD ERROR The print server detected that the password for the NetWare print server object is wrong Use a NetWare utility such as PCONSOLE to erase the password for the print server object When the print server logs on again it sets a new password Note When multiple file serv
209. nding redial faxes scheduled to be sent at a future time and faxes not printed or forwarded To delete faxes from memory 1 Press menu enter 2 Press gt once to display Fax Functions and press menu enter 3 Use the or gt button to select Clear Saved Faxs and press menu enter 4 Press menu enter to confirm the deletion Redialing manually Note If you want to send another document to the last fax number dialed use the following procedure to manually redial If you are trying to resend the same document you sent the first time you will want to wait until the automatic redials have stopped or you have stopped them yourself Otherwise the recipient might get the fax twice once from the manual redial attempt and once from one of the automatic redial attempts To stop the current redial attempt for a fax or to cancel all pending automatic redial attempts for a fax see Canceling a fax job To change redial settings see Changing redial settings To redial manually 1 Load the document into the ADF input tray 2 Press redial pause 3 Press fax send The product redials the last number dialed and attempts to send the fax Sending a fax at a future time Note Note 84 7 Faxing You can schedule a fax to be sent automatically at a future time to one or more people When you complete this procedure the product scans the document into memory and returns to the Ready state so you can do other tasks This feature is
210. ne numbers provided in the support flyer that came with the product HP Jetdirect 310x print server HP Jetdirect 310x print server specifications FCC compliance Declaration of Conformity Australia Canada Japan VCCI Class B regulations Korean EMI statement Chinese safety statement 232 Appendix A Specifications and regulatory information EN EN HP Jetdirect 310x print server specifications Supported networks Physical e Supports unshielded or shielded twisted pair cabling using an RJ 45 connector for EEE 802 3i 10Base T Ethernet EEE 802 3u 100Base Tx Fast Ethernet Requires a 10 100Base Tx network hub or concentrator that supports link beat link test pulse signals Supported network operating Microsoft Windows 95 98 2000 ME and XP TCP IP IPX SPX systems and protocols Microsoft Windows NT 4 0 and later TCP IP IPX SPX DLC LLC Apple Macintosh OS 8 6 and later EtherTalk Novell NetWare v 3 11 3 12 4 x 5 0 IPX SPX NDS IPX SPX NDPS IPX SPX IBM OS 2 Warp v 3 0 4 0 TCP IP DLC LLC HP UX 10 x 11 x Solaris v2 5x 2 6 SCO UNIX v86 3 2 4 2 5 0 IBM AIX v3 2 5 and later MPE ix v5 5 TCP IP Artisoft LANtastic 7 0 DLC LLC Line Printer Daemon LPD Physical specifications Interfaces e Network See network specifications above USB Female A connector complies with USB version 1 1 specifications Dimensions 9
211. nfiguration page face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass 2 Gently close the lid 3 Onthe products control panel press start copy The product makes a copy of the configuration page and the control panel display returns to Ready If the page does not copy successfully see Troubleshooting copy problems CAUTION To prevent damaging the product do not allow the scanner lid to fall onto the flatbed scanner surface Always close the scanner lid when the product is not in use To print a control panel menu map In addition to printing a configuration page you can also test your product by printing a menu map that shows all of the control panel menu options To print a control panel menu map use the following steps 1 Onthe products control panel press menu enter 2 Use the lt and gt buttons to select Reports and press menu enter 3 Use the lt and gt buttons to select Menu Structure and press menu enter A menu map prints showing all of the product s control panel menu options If the menu map does not print successfully see Troubleshooting printing problems 34 2 Getting started EN EN Changing your product s general default settings Use these topics to learn about your HP LaserJet 3300 series product s general default settings how to check them how to change them from the control panel and how to access t
212. nformation Is your software set to scan in color Your system defaults to color which takes longer to scan even if you are scanning a monochrome original If you acquire an image through TWAIN you can change the settings to scan in grayscale See the product software Help for details Did you send a print or copy job before you tried to scan If you sent a print or copy job before you tried to scan the scan will start if the scanner is not busy However the printer and scanner share memory which means that the scan might be slower Is your computer set for bi directional communication See the documentation that came with your computer to change the BIOS settings The recommended bi directional setting for the parallel port is ECP USB is always bi directional Error messages appear on the screen Unable to activate TWAIN source If you are acquiring an image from another device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Non TWAIN compliant devices do not work with the HP LaserJet 3300 product software Make sure that you have connected the USB or parallel cable to the correct port on the back of your computer If you have another port try attaching the cable to the other port Make sure that you have an SPP bidirectional or ECP compliant parallel port on your computer An SPP parallel port is the minimum an ECP parallel port is strongly recommended See the documentation
213. ning this area can improve the quality of your printed sheets During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing To correct and prevent these types of problems you can clean the print cartridge area and the printer media path To clean the print cartridge area WARNING Wait for the printer to cool before beginning this procedure 1 Before cleaning the printer turn the printer off by unplugging the power cord Note If you have a 220V product turn off the power switch 2 Open the print cartridge door and remove the print cartridge CAUTION To prevent damage do not expose the print cartridge to light Cover the print cartridge if necessary Also do not touch the black sponge transfer roller inside the printer By doing so you can damage the printer 3 With a dry lint free cloth or an HP toner cloth part number 5090 3379 wipe any residue from the media path area and the print cartridge cavity Replace the print cartridge and close the print cartridge door Plug the printer in to turn it back on If you have a 220V product turn on the power switch Note Do not spray or use water inside the printer Note If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in cold water and air dry CAUTION Hot water or heat from a dryer can set ton
214. nst the media stack See Installing and loading the media input trays for more information e The ADF input tray might be too full See Loading originals to copy or scan for more information Check the media type and quality See Product media specifications for more information EN Improving print quality 163 Curl or wave Re AaBboC AaBboC AaGBboCC AaGBboCC AaBoC e Check the media type and quality Both high temperature and humidity cause media to curl See Product media specifications for more information e The media might have been in the input tray too long Turn over the stack of media in the tray Also try rotating the media 180 in the input tray Open the straight through output door and try printing straight through e The fuser temperature might be too high See Optimizing print quality for media types for instructions This feature is also available in HP LaserJet Device Configuration See the product software Help for details You can also adjust the fuser temperature from the product control panel The Less Paper Curl setting in the Service menu sets the fuser temperature to the lowest setting Its default setting is off Use the instructions below to turn this setting on 1 Onthe control panel press menu enter 2 Using the lt and gt buttons select Service and press menu enter 3 Using the lt and gt buttons select Less Paper Curl and press menu en
215. nstructions Too light or dark e Try adjusting the settings HP LaserJet Copier see Using HP LaserJet Copier software for more information Make sure you have the correct copy quality settings See Adjusting copy quality for the current job for more information e You might need to change the properties settings for the associated function in HP LaserJet Director or HP LaserJet Document Manager See the product software Help for details Unwanted lines BoCa Bota BoCa Bota BoCa Make sure the priority input tray is in place e Try cleaning the flatbed scanner See Cleaning the outside of the product for instructions e The photosensitive drum inside the print cartridge may have been scratched Install a new HP print cartridge See HP LaserJet print cartridges for instructions Black dots or streaks e ink glue correction fluid or an unwanted substance might be on the ADF or flatbed scanner Try cleaning the product See Cleaning the outside of the product for instructions Unclear text e Try adjusting the settings HP LaserJet Copier see Using HP LaserJet Copier software for more information Make sure you have the correct quality settings See Adjusting copy quality for the current job for more information e You might need to change the properties settings for the associated function in HP LaserJet Director or HP LaserJet Document Manager See the product software He
216. nt and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please see Setting the information in the fax header HP LaserJet 3330 fax 231 IC CS 03 requirements NOTICE The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cau
217. nt server requires no further action for print server configuration Changing the BOOTP DHCP configuration method Other configuration tools that include IP configuration such as the embedded web server or Telnet allow you to disable BOOTP and or DHCP auto configuration In each of these tools three possible settings for the configuration method are provided each of the settings has the effect of disabling others as follows e BOOTP The print server automatically releases any names and IP addresses associated with the DHCP server and re initializes the TCP IP protocol for the print server unless a BOOTP configuration is currently in effect At this point TCP IP is unconfigured and the print server begins to send even before power is cycled BOOTP requests to acquire new IP configuration information If no BOOTP reply is received the IP address remains at the factory default 192 0 0 192 DHCP is disabled After power to the print server is cycled only BOOTP requests are sent and only BOOTP replies are processed Any configuration of IP parameters done manually is ignored e DHCP The print server automatically releases any names and IP addresses associated with the BOOTP server and re initializes the TCP IP protocol for the print server unless a BOOTP configuration is currently in effect At this point TCP IP is unconfigured and the print server begins to send even before power is cycled DHCP requests to acquire new IP conf
218. nter a name for the group See Using dialing characters for instructions on using the buttons After the name of the group has been entered press menu enter 9 Press the one touch key or choose the speed dial code for the group member you want to add and press menu enter Press menu enter again to confirm the addition Repeat this step for each group member you want to add 10 When you are finished press cancel 11 If you have more group dial codes to enter press menu enter and repeat steps 1 through 10 To delete group dial codes Press menu enter Use the or button to select Fax Setup and press menu enter Press menu enter to select Phone Book Use the lt or gt button to select Group Setup and press menu enter Use the or button to select Delete Group and press menu enter oa Ff O N Using the alphanumeric buttons enter the number of the group dial code you want to delete and press menu enter 7 Press menu enter to confirm the deletion To delete an individual from a group dial code Press menu enter Use the or button to select Fax Setup and press menu enter Press menu enter to select Phone Book Use the or gt button to select Group Setup and press menu enter Use the lt or gt button to select Del in Group and press menu enter Use the or button to select the individual you want to delete from the group Press menu enter to confirm the deletion O N oO a fF OON Rep
219. nufacture of the HP Jetdirect print server EN EN Message SNMP Set Cmty Name Description Specifies whether an SNMP set community name has been configured on the print server An SNMP set community name is a password for write access to SNMP control functions SNMP SetRequests on the print server Not Specified an SNMP set community name has not been set Specified aspecific SNMP set community name has been set USB Printer 1 Heads the section for the USB printer class descriptor information supplied by the manufacturer of the printing device The configuration and diagnostic pages will be printed on the printing device attached to the print server USB port information Provides the USB printer class descriptors for the device connected to the port Message Device Name Description Name of the attached USB printing device supplied by the manufacturer Manufacturer Manufacturer of the attached printing device Serial Number Serial number of the attached printing device Communication Mode Current USB communication mode 1284 4 IEEE standard protocol a mode for printers and multifunction All in One devices that allows multiple channels of simultaneous print scan and status communication MLC HP proprietary protocol for Multiple Logical Channels a mode for printers and multifunction All in One devices that allows multiple channels of simultaneous print scan
220. o raw materials for use by other industries to make a variety of useful products US returns For a more environmentally responsible return of used cartridges and consumables HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information visit the HP LaserJet Supplies web site at http www hp com go recycle Non US returns Non US customers should call the local HP Sales and Service Office or visit the http Awww hp com go recycle web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide See Product media specifications for more information This product is suitable for the use of recycled paper according to DIN 19309 Material restrictions This HP product contains mercury in the fluorescent lamp scanner or liquid crystal display that may require special handling at end of life This HP product contains lead in solder The batteries contained in or supplied by Hewlett Packard for this product have the following specifications Type Lithium Carbon Monofluoride solid button cell Weight approx 1 gram Location on formatter PC board one battery per product User Removable No For recycling information you can contact www
221. old contacts should be pointing toward the printer and the cutouts should be at the top and bottom DIMMs memory or font 149 150 11 HP parts and accessories Carefully press the DIMM into the slot making sure that it is straight and pushed in all the way A The cam latches located at the top and bottom should rotate inward To snap the cam latches into place press the handles toward each other B Close the left side panel and the print cartridge door Plug the product back in If you have a 220V product turn on the power switch EN EN To remove a DIMM CAUTION Handling a DIMM without wearing a grounded antistatic device might damage the DIMM Do not touch the contacts on the side of the DIMM 1 Switch off the power 220V product only and unplug the product Open the print cartridge door and the left side panel To unlock the cam latches press them outward A Grasp the DIMM on the edge gently pull straight out and remove the DIMM from the printer B Note Store the DIMM in an antistatic bag 4 Close the left side panel and the print cartridge door 5 Plug the product back in If you have a 220V product switch on the power DIMMs memory or font 151 152 11 HP parts and accessories EN EN Troubleshooting printing problems Use this section to find tips for solving problems specifically associated with printing Product will not turn on or print Pages print but are tota
222. omplies with FCC rules Part 68 On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENS on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a
223. on a TCP IP network During initialization a temporary value 0 0 0 0 is displayed After two minutes a default IP address 192 0 0 192 is assigned which may not be a valid IP address for your network Not Specified an IP address is not assigned or the value is zero EN Message Subnet Mask Description The IP subnet mask configured on the print server During initialization a temporary value 0 0 0 0 is displayed Depending on configuration parameters the print server may automatically assign a usable default value Not Specified a subnet mask is not configured Default Gateway The IP address of the gateway used when sending packets off the local network Only one default gateway may be configured During initialization a temporary value 0 0 0 0 is displayed If not provided the IP address of the print server is used Not Specified a default gateway is not configured Config By Identifies how the print server obtained its IP configuration BOOTP automatic configuration via a BOOTP server BOOTP TFTP automatic configuration via a BOOTP server and TFTP configuration file DHCP automatic configuration via a DHCP server DHCP TFTP automatic configuration via a DHCP server and TFTP configuration file RARP automatic configuration via the Reverse Address Resolution Protocol User Specified manual configuration via Telnet the printer s control panel HP Web JetAdmin embedded web
224. on both sides of the media manual duplexing 00 e eee eee 49 To duplex manually on lightweight media 0 00 eee 50 To duplex manually on heavy media or card stock straight through output path 51 Printing multiple pages on a single sheet of media 2020 0c eee eee eee 52 To print multiple pages on a single sheet Windows 222200000 52 To print multiple pages on a single sheet Macintosh 22 0005 52 Printing booklets 2 2 24 omes bets Rr Rl a b ber b d E Reb eS sedes Eee 53 To print booklets 2 2 0 0 0 rr 53 Printing watermarks nce 45624 pe eee eaten eed ep eee sd Belew a eee Wee ee os 54 To access the watermark feature llli 54 5 Copying Staring a Copy OD acsi rere iine fae ee Ene S P ee bid ded Mohn aie es tlc de a Qr n aad ata a nee 56 Canceling a copy job lssssssssseseeesee ler 56 Adjusting copy quality for the current job lille 56 To adjust the copy quality for the current job llle 56 Adjusting the default copy quality 0 0 eee BIA 57 To adjust the copy quality 2 57 Adjusting the lighter darker contrast setting for the current job 57 To adjust the lighter darker setting for the current job liiis 57 Adjusting the default lighter darker contrast setting llle 57 To adjust the default lighter darker setting llli 57 Reducing or enlarging
225. one of the queues assigned to the print server object This may be because no servers are allowed to attach to this queue There may also be a networking or security problem Use PCONSOLE to make sure that servers are allowed to attach to the queue to delete the print server object from the list of queue servers if you want the print server to service other queues or to delete the queue and create a new one the print server object must be added to the list of queue servers Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected 24 The NetWare print server requested a termination of the connection with PSERVER CLOSED the print server No error exists or is indicated Make sure the NetWare print CONNECTION server is running and restart it if necessary 25 The SPX connection to the print server was lost after the connection had DISCONNECTING SPX TIMEOUT been made This indicates a possible network problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print server 26 UNKNOWN NCP RETURN CODE The print server encountered an unexpected fatal error after it had successfully connected to the file server A wide variety of failures could produce this error message including a downed file server or a network ro
226. ort To turn billing codes on or off Press menu enter Use the or button to select Fax Setup and press menu enter Use the or button to select Fax Send Setup and press menu enter Use the or button to select Billing Codes and press menu enter a fF WON Use the lt or gt button to select On or off and press menu enter Changing the V 34 setting 100 7 Faxing V 34 is the modem protocol used by the product to send faxes It is the worldwide standard for full duplex modems sending and receiving data across telephone lines at 1 200 or 2 400 bps The default setting for V 34 is on To turn the V 34 setting on or off 1 Press menu enter 2 Usethe or gt button to select Fax Setup and press menu enter EN 3 4 5 Use the lt or gt button to select All Faxes and press menu enter Use the lt or gt button to select v 34 and press menu enter Use the lt or gt button to select On or Of f and press menu enter Managing fax logs and reports If you purchased an HP LaserJet 3330 product use the following instructions to manage your fax logs and reports To print the fax activity log To set the fax activity log to print automatically To print a fax call report To set fax call report print times To include the first page of each fax on the fax call report To print a phone book report To print the billing codes report To print a T 30 protocol trace report
227. ort print times 1 Press enter menu 2 Usethe lt or gt button to select Service and press enter menu 3 Use the or gt button to select Print T 30 Trace and press enter menu 4 Use the or gt button to select when T 30 protocol trace reports will print 5 Press enter menu to save the selection Printing the block fax list Use this procedure to print a list of the blocked fax numbers See To block or unblock fax numbers To print the block fax list 1 Press menu enter 2 Usethe lt or gt button to select Reports and press menu enter 3 Use the lt or gt button to select Block Fax List and press menu enter The product exits the Menu settings and prints the list 104 7 Faxing EN Printing all fax reports Use this procedure to print the following reports at one time e Fax activity log One touch speed dial and group dial report Configuration report Block fax list Billing report if on To print all fax reports Use the following steps to print all fax reports 1 Press menu enter 2 Use the lt or gt button to select Reports and press menu enter 3 Use the lt or gt button to select All Fax Reports and press menu enter The product exits the Menu settings and prints the reports EN Printing all fax reports 105 106 7 Faxing EN EN Networking Use this information to learn about using your HP LaserJet 3300 series product with a network Understanding the print server s features and
228. ort that was not the BOOTP DHCP server port 67 udp 53 BAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area 54 BOOTP RARP IN PROGRESS The print server is currently in the process of obtaining its basic IP configuration information through BOOTP RARP 55 BOOTP DHCP IN PROGRESS The print server is currently in the process of obtaining its basic IP configuration information through BOOTP DHCP and has not detected any errors 56 The print server received a negative acknowledgment message from the DHCP NAK DHCP server in response to a configuration request 53 The print server had received IP parameters from a DHCP server but UNABLE TO CONNECT DHCP SVR communication with the DHCP server has been lost Check status of the DHCP server If an infinite lease was assigned the print server will use the IP address of the most recent DHCP server used but operation may be degraded until a DHCP server responds 58 POSTSCRIPT MODE NOT SELECTED The printer does not support AppleTalk or AppleTalk extensions 59 INCOMPLETE F W MUST DOWNLOAD Firmware download message Currently downloading firmware to the print server or the download did not complete properly 5A TURN PRINTER OFF ON Firmware download message Download of firmwar
229. ou might need to change the properties settings for the associated function in HP LaserJet Director or HP LaserJet Document Manager See the product software Help for details Reduced size e The HP software settings might be set to reduce the scanned image See the product software Help for more information about changing the settings in HP LaserJet Director and HP LaserJet Document Manager 180 14 Troubleshooting scanning problems EN Troubleshooting faxing problems Use the topics in this chapter to troubleshoot common fax problems These apply only to the LaserJet 3330 product Fax phone problems The document stops feeding during faxing The product is receiving faxes but not sending them Outgoing fax calls keep dialing Faxes you send are not arriving All of the numbers in a long fax number cannot be dialed Unable to start receiving faxes from an extension phone Voice calls are not being received by the phone or answering machine connected to the line Incoming fax calls are not being answered Faxes are transmitting or being received very slowly Faxes are not printing or are printing incorrectly Faxes are printing on two pages instead of one Received faxes are too light or are printing only on half of the page Fax activity logs or call reports are not printing correctly The volume is too high or low EN 181 Fax phone problems Use the following checklist to help
230. p dial codes using numbers 1 through 9 are also associated with the corresponding one touch key on the control panel Any individual can be added to a group All group members must have programmed speed dial codes or one touch keys assigned to them before being added to the group dial code Use these instructions to manage your group dial codes To program group dial codes To delete group dial codes To delete an individual from a group dial code Speed dial codes one touch keys and group dial codes are more easily programmed from the software not available in Windows 95 For instructions on programming speed dial codes one touch keys and group dial codes using the product software see the product software Help To program group dial codes 1 Assign a speed dial code to each fax number you want in the group For instructions see To program speed dial codes and one touch keys 2 Press menu enter Managing group dial codes 89 Use the lt or gt button to select Fax Setup and press menu enter Press menu enter to select Phone Book Use the lt or gt button to select Group Setup and press menu enter Use the lt or gt button to select Add Group and press menu enter o 0 fF OQ Using the alphanumeric buttons enter the number you want to associate with this group and press menu enter Choosing 1 through 9 also associates the group with the corresponding one touch key 8 Using the alphanumeric buttons e
231. print related warning messages will display until the user has either pressed enter menu to proceed or cancel to cancel the job Auto continue is set in the printer driver To find out whether auto continue is enabled print a configuration page See Printing a configuration page for more information 166 12 Troubleshooting printing problems EN Troubleshooting copy problems Use these topics to find tips for solving common copy problems e No copy came out Copies are blank or images are missing or faded Improving copy quality Clearing ADF media jams Identifying and correcting copy defects No copy came out Is media loaded in the input tray Load media in the printer See Installing and loading the media input trays for more information Is the original loaded correctly Make sure that the original is loaded correctly e ADF input tray The original should be loaded top down in the ADF input tray with the side to be copied facing up See Loading originals to copy or scan for more information e Flatbed scanner Place original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Is the wrong device selected In HP LaserJet Copy Plus make sure that the printer you are intending to use is selected in the Printer field as the current device when you press start copy Copies are blank or images are missing or faded Is th
232. product to check the installation Make sure you are using the phone cord that came with the product Is there a voice message being played by an answering machine An answering machine voice message can interfere with the product s ability to receive faxes Re record your answering machine message leaving at least two seconds of silence at the beginning of the message Are there too many devices connected to the phone line Try removing the last device connected and determine whether the product works If not continue removing devices one at a time and retry after removing each one Is the phone line working Do one of the following e Turn up the volume on the product and press fax send on the control panel If you hear a dial tone the phone line is working e Disconnect the product from the phone jack and connect a phone Try to make a phone call to make sure the phone line is working Is a voice messaging service interfering with the product answering calls Do one of the following e Discontinue the messaging service e Geta phone line dedicated to fax calls e Set the product to answer in manual mode In manual mode you must start the fax receive process yourself Leave the product set to automatic mode and lower the rings to answer for the product to a number less than the rings to answer for the voice mail see Changing rings to answer The product will answer all incoming calls Is the product out of p
233. properly to the print server If the Power Status light is blinking green please try the steps below and make changes as necessary Make sure that the network cable is connected securely to the print server Check that the network cable is plugged securely into the hub switch router and that the connection is set to the correct network speed Check that the LINK light is ON for the port on the hub switch router to which the print server is connected Your network cable may be faulty Try a different cable e Ifthe light still does not come on try a different port on the hub switch router Is the Power Status light now ON solid green If yes continue with 10 100 link OK 10 light or 100 light ON solid green If no your print server has a problem that requires assistance from HP Jetdirect technical support see the support flyer that came with your product for information on contacting HP Power Status light blinking amber Your print server has developed a fault Fixing this fault requires assistance from HP Jetdirect technical support see the support flyer that came with your product for information on contacting HP 10 100 link OK 10 light or 100 light ON solid green The link lights the 10 light and the 100 light indicate whether the print server can initiate a network link at the right speed with your hub switch or router One of the link lights either the 10 light or the 100 light should be ON solid green
234. ps or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer 200 C 392 F The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Proper storage of envelopes contributes to good print quality You should store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing Card stock and heavy media You can print many types of card stock from the paper input tray including index cards and postcards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum printer performance do not use paper heavier than 157 g m 42 pound Paper that is too heavy might cause misfeeds stacking problems paper jams poor toner fusing poor print quality or excessive mechanical wear EN Note You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100 to 180 Sheffield Card stock construction e Smoothness 135 157 g m 36 to 42 pound card stock should have a smoothness rating of 100 to 180 Sheffield 60 135 g m 16 to 36 pound card stock should have a smoothness rating of 100 to 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 inch of curl e Cond
235. put tray paper troubleshooting see also image quality troubleshooting answering machines 183 black dots 172 180 blank pages 154 168 172 180 characters misformed 163 configuration page 195 copy output 168 copying 168 173 curled media 156 curling paper 164 dropouts 160 error messages 155 178 faded print 160 fax phone problems 182 faxing 182 188 feeding problems 155 183 graphics 157 176 gray backgrounds 161 incoming faxes 185 light print 160 lines 161 172 180 loose toner 162 media guides 156 media jams 158 not responding 154 155 paper 177 parallel ports 155 pickup roller 156 printer 154 166 printer separation pad 156 quality image 176 repeating defects 162 scanning 176 180 size reduced 173 180 sizes wrong 177 skewed pages 163 176 skewed print 156 slow faxes 187 smears 162 specks 160 165 streaks 172 180 text problems 156 172 176 177 180 too dark 172 180 too light 172 180 volume 188 white lines 171 wrinkles 164 TWAIN scanning with 70 U unblocking fax numbers 86 V V 34 setting changing 100 voice message services 183 volume adjusting 37 volume troubleshooting 188 Ww warranty 244 warranty extended 248 watermarks printing 54 weight ADF media 226 media 225 product 225 wrinkling troubleshooting 164 Index 255 invent copyright O 2002 Hewlett Packard Company www hp com support lj3300
236. r Use the and buttons to select Silence Detect and press menu enter a fF o N Use the lt and gt buttons to select On or Of f Changing autoreduction settings for incoming faxes Note Note If the fit to page option is on the product automatically reduces long faxes to fit on the product s default paper size up to a 75 reduction for example from legal to letter size If the fit to page option is turned off long faxes print at full size on multiple pages If you have the stamp received faxes option on you may want to turn autoreduction on also This reduces the size of incoming faxes just slightly and prevents the page stamp from forcing a received fax page onto two pages Make sure the paper size setting matches the size of paper loaded in the paper input tray To change the default paper size see Changing the default paper size To change autoreduction for incoming faxes Press menu enter Use the lt and gt buttons to select Fax Setup and press menu enter Use the lt and gt buttons to select Fax Recv Setup and press menu enter Use the lt and gt buttons to select Fit to Page and press menu enter a 5 WO N Use the lt and gt buttons to select On or Off and press menu enter to save your selection The default set at the factory for incoming fax autoreduction is On Enabling stamp received faxes Note 98 7 Faxing The HP LaserJet 3330 product is set up to print the sender s
237. r gt button to select Reports and press menu enter 3 Use the lt or gt button to select Phone Book Report and press menu enter The product exits the Menu settings and prints the report Printing the billing codes report The billing codes report prints out a list of all fax billing codes with their total number of faxes Note After this report is printed all billing data is reset to zero EN Including the first page of each fax on the fax call report 103 To print the billing codes report 1 Press menu enter 2 Usethe lt or gt button to select Reports and press menu enter 3 Use the lt or gt button to select Billing Report and press menu enter The product exits the Menu settings and prints the report Printing a T 30 protocol trace report This report is used by service technicians to troubleshoot fax transmission issues To print a T 30 protocol trace report 1 Press enter menu 2 Usethe or gt button to select Service and press enter menu 3 Use the or gt button to select Print T 30 Trace and press enter menu 4 Use the or button to select Now and press enter menu The product exits the Menu settings and prints the report To set T 30 protocol trace report print times You can set the T 30 protocol trace report to print at the following times Never the default e When an error occurs e Atthe end of every sent and received fax Use the following steps to set the T 30 protocol trace rep
238. r point to Programs and click HP LaserJet Director or click on it in the System Tray 3 To open the HP LaserJet Scan Control Viewer dialog box click the Scan button on HP LaserJet Director Specify a scan destination If you want to scan in color select the Color radio button fthere are originals loaded in the ADF input tray and on the flatbed scanner the product automatically scans from the ADF regardless of whether there is an original on the flatbed scanner 6 Choose the option to scan all pages at once EN EN f you choose to scan page by page see To use page by page scanning Windows Click Scan If there are originals loaded in the ADF all of the pages are scanned automatically If the ADF is empty one page is scanned from the glass The entire document is then sent to the specified destination f you send a scanned document to a file a printer or an e mail application a secondary dialog box opens and prompts you for additional information To scan using HP LaserJet Director Macintosh 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid If the product is connected directly to your computer the HP LaserJet Director opens after you insert an item into
239. r or into the ADF input tray see Loading originals to copy or scan 66 6 Scanning EN Note EN 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 To start scanning press start scan on the product s control panel To scan to a particular destination you can program the start scan button or use the scan to button on the product s control panel For more information see To reprogram the start scan button and To reprogram the scan to button destinations To use the scan to button via USB or parallel connection To scan to a destination using the scan to button on the product s control panel use the following instructions 1 Press scan to on the control panel 2 Usethe lt and gt buttons to select a destination 3 Press start scan or menu enter To use the scan to button via network connection To use scan to through a network connection the Display Name must be configured The Display Name is configured as follows 1 From the HP LaserJet Director click the Customize button to open the Customize property sheet Select the Monitor Device tab Enter the text that you wish to use to identify your PC in the Display Name edit box 9 characters maximum 4 Click
240. r printers is necessary the PCL 6 driver is recommended PCL 5e driver Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers Certain features FastRes 1200 ProRes 1200 and 300 dpi are not available in this driver Do not use the PCL 5e driver provided with this printer with older printers PS driver Use the PostScript PS driver for compatibility with PS needs Certain features manual duplexing printing booklets watermarks and printing more than four pages per sheet are not available with this driver The product automatically switches between PS emulation and PCL printer languages depending on the driver you have selected PS emulation emulates Adobe PostScript Level2 PostScript is a registered trademark of Adobe Systems Incorporated For information about accessing your printer driver see Changing settings from your computer Understanding print quality settings 42 4 Printing Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed You can also use the print quality settings to optimize the print quality for a specific media type See Optimizing print quality for media types for more information EN Note Note EN You can change the settings in the printer properties to accommodate the types of jobs you are printing The following settings are available depending on the printer driver you a
241. raphic file format that many graphic programs accept This is a popular format in which to store scanned images peer to peer A type of network architecture in which each workstation has equivalent capabilities and responsibilities Peer to peer networks are generally simple but they usually do not offer the same performance as client server architectures portable document viewer A mini program that can be attached to an electronic document and e mailed The recipient will be able to view annotate and print the document no matter what program was used to create the document PostScript fonts Fonts defined in terms of the PostScript language intended to be printed on a PS printer PostScript fonts come as a screen font that appears on the monitor and a matching printer font used by the product to create documents PostScript is a registered trademark of Adobe Systems Incorporated 219 PPD PPD stands for PostScript Printer Description file PPDs are used by the printer driver and applications to determine the features and PostScript commands supported in the product PostScript is a registered trademark of Adobe Systems Incorporated print server See HP Jetdirect print server printer driver A printer driver is a program that enables applications to access a product s features A printer driver translates an application s formatting commands such as page breaks and font selection into a printer
242. re using e Best Quality ProRes 1200 This prints at 1200 dpi dots per inch and provides the best print quality e Faster Printing FastRes 1200 The resolution is rendered differently so that the job can print faster This is the default setting 1200 dpi 600 dpi 300 dpi Custom This prints the same as the Faster Printing setting but you can change the scale patterns EconoMode Save Toner Text is printed using less toner This setting is useful when you are printing drafts Changing the resolution can change the formatting of your text To temporarily change print quality settings To change the print quality settings only for the current software application s use access the properties through the Print Setup menu in the application you are using to print See Changing settings from your computer for more information To change print quality settings for all future jobs You can access print quality settings by selecting Printers from the Windows Start menu then accessing the properties for the product The settings are on the Finishing tab Windows under Print Quality settings in the printer properties To view the details of each setting click Details For Macintosh OS 9 1 select the Imaging Options screen To enable EconoMode save toner An excellent way to extend the life of your print cartridge is by using EconoMode EconoMode uses substantially less toner than normal printing The printed image is ligh
243. rect size in the printer settings Software settings can override printer properties 4 If printing on card stock access the optimizing feature from the Paper tab in your Windows printer driver Then select Optimize for and choose Card stock from the drop down list 5 Print the document Printing on both sides of the media manual duplexing Note EN To print on both sides of the media manual duplexing you must run the media through the printer twice You can print using the normal output path or the straight through output path Hewlett Packard recommends that you use the normal output path for lightweight paper and use the straight through output path for any heavy media or media that curls when printed See the following topics for more information To duplex manually on lightweight media To duplex manually on heavy media or card stock straight through output path Manual duplexing is supported only in Windows Manual duplexing can cause the product to become dirty reducing print quality If the product becomes dirty see Cleaning and maintenance for instructions Printing custom sized media or card stock 49 m 50 4 Printing To duplex manually on lightweight media Make sure that the straight through output door is closed Access the printer properties for instructions see Changing settings from your computer On the Finishing tab click Print on Both Sides select the Flip Pages
244. rection settings 99 extension phone receiving from 93 forwarding 93 printing incorrectly 187 receiving 85 receiving to computer 86 reprinting 85 resolution default adjusting 95 stamping enabling 98 faxing ad hoc groups 82 blocking or unblocking fax numbers 86 controls 21 error correction settings 99 extension phone receiving from 93 forwarding 93 group dial code 82 loading media 81 manual dialing 84 margins 230 multiple recipients 82 one recipient 81 resolution 231 sending 81 83 speed 230 troubleshooting 182 188 volume adjustments for 94 FCC regulations 227 features 14 19 forms printing 48 Service information 248 G glossary of terms 215 gray backgrounds troubleshooting 161 group dial codes deleting 90 programming 89 groups faxing to 89 H hardware components 20 hardware service 247 HP Jetdirect 310x embedded web server 113 features 108 installing 111 operating environments 233 power requirements 234 print server components 23 specifications 233 supported networks and protocols 233 HP LaserJet 3300 features 14 package contents 14 HP LaserJet 3300se features 15 package contents 15 HP LaserJet 3310 features 16 package contents 16 HP LaserJet 3320 features 17 package contents 17 HP LaserJet 3320n features 18 package contents 18 HP LaserJet 3330 features 19 package contents 19 HP LaserJet Director scanning with 68 HP LaserJet Document Manager using 74 HP limited warranty statement 244 HP
245. rector 1 Load the originals to be scanned face up in the ADF input tray and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid 2 Use the HP LaserJet Director or other software to scan the document to the desktop or HP LaserJet Scan Control Viewer Save the file in the format you want Open your e mail program attach the file as you normally would enter an address and click Send Scanner resolution and color 76 6 Scanning If you are printing a scanned image or copying an image and the quality is not as you expected you might have selected a resolution or color setting in the copier scanner software that does not match your needs Resolution and color affect scanned and copied images in the following ways e Image clarity e Texture of gradations smooth or rough e Scan and copy time e File size Resolution is measured in dots per inch dpi while color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution up to 600 dpi The software has the ability to perform an interpolated resolution up to 9600 dpi You can set color and grayscale at 1 bit black and white or 8 bit 256 levels of gray to 24 bit true color The resolution and color guidelines table lists simple tips that you can fol
246. recycling program information 240 US TEtUINS EI 240 Non US ret rns autre oe bh edu eed eats ad gee et dee ee 240 loi rr CLE 240 Material restrictions e essere unu er er Rr rd mg ence e cecus RR Re RR E eee DR 240 Material safety data sheets liliis 240 Extended warranty 0 0 E eect ete n 241 Spare parts and consumables availability cee 241 For more information 0 000 a e e E eee eee 241 HP LaserJet 3300 series product battery 0 0 ee es 241 Appendix B Warranties and licensing HP software license agreement 243 HP limited warranty statement 0 0 0 0 eee ae 244 Appendix C Service and support Obtaining hardware service llliislsesesse 247 To obtain hardware service 0 00 eee eee 247 Extended warranty seda sa 2x heb Riv ELE aida seeds sane ERROR OR EG Re Re d 248 Service information form 2 lsisessesesee 248 Index EN EN Getting to know your product Use these topics to acquaint yourself with your new HP LaserJet 3300 series product Identifying your product Identifying your product s hardware components Identifying your product s control panel components Identifying HP Jetdirect 310x print server components Identifying your product s software components 13 Identifying your product Use these topics to learn about your product s features and to make sure your package contents are
247. reducing the size of the image after scanning See Enhancing images with HP LaserJet Document Manager or HP Photo Center for more information e Print the scanned image to see if the quality is better e Make sure that your resolution and color settings are correct for the type of scan job that you are performing See Scanner resolution and color for more information e For best results use the flatbed scanner not the ADF for scanning Is the image quality better when printed The image displayed on the screen is not always an accurate representation of the quality of the scan e Try adjusting the settings on your computer monitor to display more colors or levels of gray Typically you make this adjustment by selecting Display found on the Windows Control Panel e Try adjusting the resolution and color settings in the scanner software See Scanner resolution and color for more information Is the image skewed crooked The original might have been loaded incorrectly It is important to use the media guides when you load the originals into the ADF See Loading originals to copy or scan for more information Does the scanned image have blots lines vertical white stripes or any other defect See Improving scan quality for more information Is the scanner dirty If the scanner is dirty the image produced will not have optimum clarity See Cleaning the outside of the product for instructions Do gr
248. revents the print server from logging in Make sure the file server name and print server object name are correct Use PCONSOLE to erase the password for the print server object Create a new print server object Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected 21 A failure was detected when the print server tried to set the password for UNABLE TO SET PASSWORD the print server object Whenever the print server is able to log in without a password it sets the password automatically This indicates a networking or security problem Create a new print server object Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected 22 Queue Server mode error The print server could not establish an NCP UNABLE TO CONNECT TO connection to the file server Make sure that the correct file servers are SERVER connected 208 16 Troubleshooting network problems Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected EN EN Error Code and Message 23 UNABLE TO ATTACH TO QUEUE Description A failure was detected when the print server tried to attach to
249. ring pattern make sure the product s rings to answer is set to a lower number than the rings to answer on the answering machine or voicemail If it is not the product will be unable to receive fax calls EN Changing answer ring patterns Note If you subscribe to ring pattern service with your telephone company you can enable the product to detect ring patterns If you do not have ring pattern service and you change this setting the product will not be able to receive faxes What is ring pattern service Ring pattern service such as distinctive ring is available from some local telephone companies It allows you to have two or three phone numbers on one line This costs less than paying for two or three separate lines Each of the phone numbers has a different ring pattern Ring patterns allow you to answer voice calls and allow the product to answer fax calls How do get the service Call your local telephone company to check the availability and to subscribe The service might not be available in all areas Also your telephone company might use a different name for this service If ring pattern service is available and you choose to subscribe to it remember the following e Determine which ring pattern is used for phone calls and which is used for fax calls e Make sure the telephone company assigns the correct ring pattern to the fax number The product ignores other ring patterns How will know if it is working Af
250. rinted forms Printing custom sized media or card stock Printing on both sides of the media manual duplexing Printing multiple pages on a single sheet of media Printing booklets Printing watermarks 41 Printing with manual feed You can use manual feed when printing mixed media for example an envelope then a letter then an envelope and so on Load an envelope in the priority input tray and load letterhead in the main input tray To print using manual feed 1 Access the printer setup from your software application and select Manual Feed from the Source Tray drop down list For instructions on accessing the printer setup from your computer see Changing settings from your computer 2 After you have enabled the setting wait until the display reads Manual Feed then press menu enter to print each job Stopping or canceling a print job CAUTION If your print job is currently printing you can cancel a print job by pressing cancel on the control panel Pressing cancel clears the job currently being processed by the product If more than one process is running it clears the process that currently appears on the display panel Printer drivers Note When you installed the product software you selected one of the following printer drivers PCL 6 driver Use the PCL 6 driver to take full advantage of the product s features Unless complete backward compatibility with previous PCL drivers or olde
251. rinter driver If you use a different printer driver some product features may not be accessible Is the page format different than on another printer If you used an older or different printer driver printer software to create the document or the printer properties settings in the software are different the page format might change when you try to print using your new printer driver or settings To help eliminate this problem try the following Create documents and print them using the same printer driver printer software and printer properties settings regardless of which HP LaserJet printer you use to print them e Change the resolution paper size font settings and other settings See Changing settings from your computer for more information Is graphics quality poor The graphics settings might be unsuitable for your print job Try the following Check the graphic settings such as resolution in the printer properties and adjust them as necessary See Changing settings from your computer for more information e Try using a different printer driver software If you use a different printer driver some product features may not be accessible Printed page is different from what appeared onscreen 157 Clearing media jams e Make sure you are printing with media that meets specifications See Product media specifications for more information e Make sure that you are printing with media that is not wrink
252. rinter warranty If you use a non HP print cartridge the printer is unable to report on the number of pages that can still be printed with the amount of toner left in the cartridge The toner level estimate will only be an approximate percentage Note The warranty does not apply to defects resulting from software interfacing or parts not supplied by HP 146 11 HP parts and accessories EN CAUTION EN To install a print cartridge To install a print cartridge use the following steps CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 1 Open the print cartridge door 2 Remove the print cartridge from its packaging and locate the sealing tape at the end of the cartridge 3 To remove the sealing tape from the cartridge grasp the tape and pull it straight out from the cartridge Avoid touching any black print on the tape 4 Insert the cartridge as shown with the arrows pointing into the product 5 Close the print cartridge door The print cartridge engages when the door is closed Note If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in cold water and air dry CAUTION Hot water or heat from a dryer can set toner into fabric Storing print cartridges Do not remove the print cartridge from its package until you are ready to use it The shelf life of a print cartridge in an unopened package is approximately 2
253. rk Total Packets Transmitted Total number of frames packets transmitted without error Unsendable Packets Total number of frames packets not successfully transmitted because of errors Transmit Collisions Number of frames not transmitted because of repeated collisions Transmit Late Collisions Total number of frames not transmitted because a late collision occurred A large number may indicate a cabling problem on the network TCP IP protocol information Provides the current status and parameter values for the TCP IP network protocols Message Status Description Current TCP status Ready the print server is awaiting data over TCP IP Disabled TCP IP was manually disabled Initializing the print server is searching for the BOOTP server or trying to get the configuration file through TFTP An additional status message may also be displayed An error code and message are displayed if the print server is not ready Host Name The host name configured on the print server It may be truncated Not Specified no host name was specified in a BOOTP response or TFTP configuration file wNPIxxxxxx the default name is NPIXxxxxx where xxxxxx represents the last six digits of the LAN hardware MAC address IP Address 200 16 Troubleshooting network problems The Internet Protocol IP address assigned to the print server This is a required entry for its operation
254. roducts may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALIT
255. roup dial codes Use the following method to program speed dial codes and one touch keys easily from the product control panel 1 On the product control panel press phone book enter an unprogrammed speed dial code and press menu enter OR Press an unprogrammed one touch key The control panel display will notify you that the speed dial code or one touch key has not been programmed Press menu enter to program the speed dial code or one touch key Enter the fax number and press menu enter Include pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix See Using dialing characters for more information Note When entering a fax number you can use a comma for a pause or the letter R if you want the product to wait for a dial tone 88 7 Faxing EN Note 4 Enter a name for the fax number To do so repeatedly press the numeric button for the letter you need until the letter appears See Using dialing characters for a list of characters 5 Press menu enter to save the information To program a one touch key for alternate long distance If you use an alternate long distance carrier you can program a one touch key to dial the service s access number before a fax number When you need to use this one touch key press it enter the fax number and press fax send Both the access number and the fax number are then dialed together
256. roup dial codes For example if you program 225 of the codes as speed dials the remaining 50 can be used for group dials See the following procedures for more information about how to use speed dial codes one touch keys and group dial codes To program speed dial codes and one touch keys Speed dial codes 1 through 9 are also associated with their corresponding one touch keys on the control panel The one touch keys can be used for speed dial or group dial codes A maximum of 50 characters can be entered for a single fax number Speed dial codes one touch keys and group dial codes are more easily programmed from the software For instructions on programming speed dial codes one touch keys and group dial codes using the product software see the product software Help Use the following steps to program speed dial codes and one touch keys from the product s control panel Press menu enter Use the or button to select Fax Setup and press menu enter Press menu enter to select Phone Book Press menu enter to select Individual Setup Press menu enter to select Add oa fF Wa N Using the alphanumeric buttons enter the speed dial code number you want to associate with this fax number and press menu enter Choosing a number from 1 to 9 also associates the fax number with the corresponding one touch key About speed dial codes one touch keys and group dial codes 87 Note When entering a fax number you can use a comma
257. s letters newspaper clippings and many other documents The HP LaserJet Director allows you to specify the word processing application you want to use for editing OCR cannot recognize handwritten text To change the OCR word processing application You can change the default word processing program that is used for OCR Open the HP LaserJet Director Click the Customize button Select the Button Customization tab Select OCR then click the Options button Select the desired word processing application from the Select Application drop down list Click Next and select the application s icon if it is not already selected Click Finish Click Apply or OK to save your selection O N oO a 5 OON Due to the complexity of some word processing applications and their interaction with the product itis sometimes preferable to scan to Wordpad a Windows accessory and then cut and paste the text into your preferred word processing application To use HP LaserJet Director s OCR feature 1 Load the originals to be scanned face up in the ADF input tray with the top of the document forward and adjust the media guides OR Lift the flatbed cover and load the original to be scanned face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Gently close the lid See Loading originals to copy or scan for more information 2 Press start scan on the product s control panel If you
258. s important to install the cleanout correctly as future jamming might occur if the cleanout is not properly placed Close the ADF lid and replace the ADF input tray Identifying and correcting copy defects Vertical white or faded stripes Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc e The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough See Product media specifications for more information The toner might be low See HP LaserJet print cartridges for instructions EN Identifying and correcting copy defects 171 Blank pages e The original might have been loaded upside down In the ADF load the original with the narrow side forward and the side to be scanned facing up See Loading originals to copy or scan for instructions elf you are getting blank pages when scanning from the flatbed scanner make sure the original document is loaded correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass e The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough See Product media specifications for more information e The toner might be out See HP LaserJet print cartridges for instructions e Thetape might not have been removed from the print cartridge See HP LaserJet print cartridges for i
259. s on accessing settings from the product software see Changing settings from your computer To change the copy collation setting for the current job To change the copy collation setting for the current job press collation on the control panel If the copy collation setting is On press collation to turn it of for the current job If the copy collation setting is of press collation to turn it On for the current job To change the default copy collation setting To change the copy collation default use the following instructions 1 From the control panel press menu enter Use the and buttons to select Copy Setup and press menu enter Press menu enter to select Def Collation Use the lt and gt buttons to select On or Of f a A o N Press menu enter to save your selection The default set at the factory for automatic copy collation is On Changing the copy collation setting 59 Changing the number of copies Note You can choose to have the default number of copies be any value from 1 to 99 To change the number of copies for the current job 1 2 From the products control panel press of copies and use the lt and gt buttons to inicrement or decrement the quantity that appears in the control panel display OR Use the numeric keypad to enter the number of copies between 1 and 99 that you want to make for your current job Press start copy to begin copying your job To change the defau
260. sages network statistics and status for the print server To print a configuration page briefly press the test button on the print server An HP Jetdirect configuration page can also be viewed over the network from a management utility such as HP Web JetAdmin or by accessing the embedded web server on the print server HP JetDirect Configuration Page English HPGL2 General Information mmmmnmmmcu zazanzuzzzzazzuczz IPX SPX Seseersesesess Status I O Card Ready Status Ready Model Number 36038A Primary Frame Type Auto Select Hardware Address 0001E6123456 Firmware Version L 21 05 Network Frame Type Revd Port Select RJ45 Unknown EN II 2 Port Config 100TX HALF 0000C4900 EN 802 2 31503 Manufacturing ID 40194019F090 Unknown EN SNAP 2 Date Manufactured 02 2002 Unknown EN 802 3 2 SNMP Set Cmty Name Specified m zsuses Novell NetWare muuwummum um USB Printer 1 XmEGESEHRREAWZESEHRSRANZMM Device Name LaserJet 3320 Status Ready Manufacturer Hewlett Packard 6 Ser al Number US16SKOKD Node Name NPI12345 Communication Mode 1284 4 NetWare Mode Queue Server e22222222 Network Statistics nuenmma NDS Tree Name YES TREE Total Packets Received 12345678 NDS Context O HP Unicast Packets Received 15001 Bad Packets Received 40 Attached Server Framing Errors Received 0 Total Packets Transmitted 50114 Queue Poll Interval 2 sec Unsendable Packets 13 SAP Interval 60 sec Transmit Collisions 1003 Transmi
261. se to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A Regulatory information for EU countries This equipment has been designed to work in all of the countries of the European Economic Area Public Switched Telephone Networks only Network compatibility is dependent on internal software settings Contact your equipment supplier if it is necessary to use the equipment on a different telephone network For further product support contact Hewlett Packard at the pho
262. ses can cause some areas to reject toner Try a different type or brand of media e The print cartridge might be defective See HP LaserJet print cartridges for more information Check Optimize for in the Paper tab of your printer driver and make sure it is set to the appropriate media See Optimizing print quality for media types for instructions Note If these steps do not correct the problem contact an HP authorized dealer or service representative See the support flyer that came with your product for more information on contacting HP Vertical lines BoCa BoCa BoCa BoCa BoCa e Make sure that the priority input tray is in place DDD e The photosensitive drum inside the print cartridge has probably been scratched Install a new HP print cartridge See Installing a print cartridge for instructions Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc e Make sure that the priority input tray is in place e Decrease the print density setting through HP LaserJet Device Configuration This decreases the amount of background shading See the product software Help e Change the media to a lighter basis weight See Product media specifications for more information Check the printer s environment Very dry low humidity conditions can increase the amount of background shading e Install a new HP print cartridge See Installing a print cartridge for instructions
263. size angle and style can be changed as well as a determination made whether the printer will place the watermark on the first page only or all pages Windows sharing A method of peer to peer networking that uses Windows products with a network installed resources can be shared with co workers most commonly the HP LaserJet 3300 series product printers and hard disks by simply using Windows tools such as Explorer and Print Manager When the HP LaserJet 3300 series product or any printer is shared using Windows sharing network users need to install the printer drivers using the Add Printers utility in the Windows Printers folder workgroup A collection of individuals working together on a task Workgroup computing occurs when all the individuals have computers connected to a network that allows them to share data files send e mail to one another and schedule meetings zoom in To make a page larger on the screen so more details can be seen zoom out To make a page smaller on the screen so a broader view of the page can be seen 221 222 Glossary EN EN Appendix A Specifications and regulatory information See these sections for specifications and regulatory information on the following products HP LaserJet 3300 series product HP LaserJet 3330 fax HP Jetdirect 310x print server Environmental product stewardship program HP LaserJet 3300 series product battery 223 HP LaserJet
264. splitters split a single line into two jacks allowing two devices to be plugged into the same line Line1 Line2 splitters provide two phone line outlets from a single jack with two unique phone numbers two phone lines are connected to a single wall jack A Line1 Line2 splitter must be used if you have a fax line and a voice line coming into the same wall jack See Connecting the product to a phone line in the fax guide that came with your product for instructions Parallel or T splitters should not be used with the product as they can degrade the quality of the phone signal If you need to attach a second device to the phone line along with the product plug the second device into the product s phone socket the socket on the bottom inside the product s left side panel See Connecting the product to a phone line in the fax guide that came with your product for instructions Are you using a surge protection device This is a device used between the wall jack and the product to protect the product against electrical power passed through the phone lines These can cause some fax communication problems by degrading the quality of the phone signal If you are having problems sending or receiving faxes and are using one of these devices connect the product directly to the phone jack on the wall to determine whether the problem is with the surge protection device Are you using a phone company s voice messaging serv
265. st be the first device connected to the phone line Are the answer mode and rings to answer settings set properly See Setting the answer mode or Changing rings to answer to determine which settings you need The rings to answer must be set higher than for the answering machine Is the answering machine or phone functioning Connect the phone or answering machine directly to the phone line and determine whether it works by itself Incoming fax calls are not being answered Is the answer mode set to manual If the answer mode is set to manual the product never answers calls You have to answer the phone and start receiving the fax yourself See Setting the answer mode for more information Is the rings to answer setting set correctly Check the rings to answer setting for your configuration See Changing rings to answer or refer to the fax guide that came with the product to determine which setting you need EN All of the numbers in a long fax number cannot be dialed 185 Is the answer ring pattern feature turned on If the answer ring pattern is turned on but you do not have the service or you do have the service and the feature is not set correctly this will interfere with receiving faxes Check the answer ring pattern feature to make sure it is set properly See Changing answer ring patterns Is the phone cord connected properly See Connecting the product to a phone line in the fax guide that came with the
266. stalled depend on OS installation type and the HP LaserJet 3300 Below are the software items included with your product HP LaserJet Director HP LaserJet Scan Control Viewer TWAIN Scan Driver HP LaserJet Fax HP LaserJet Configuration Utility HP Photo Center Read Iris OCR Uninstaller 24 1 Getting to know your product EN EN Getting started Use this information to perform basic assembly and installation tasks for your HP LaserJet 3300 series product Finding a location for your product Connecting a printer cable to your product Installing a print cartridge Installing and loading the media input trays Installing the ADF input tray Connecting the power cord Loading originals to copy or scan Verifying your work 25 Finding a location for your product Install the product in a location that meets the following requirements e Situate the product on a sturdy level surface out of direct sunlight and away from dust open 26 2 Getting started flames and ammonia fumes Make sure the environment is well ventilated free from abrupt temperature or humidity changes and within the following limits Temperature 15 to 32 5 C 59 to 90 5 F Relative Humidity 10 to 80 humidity no condensation Make sure that there is enough space around the product for media access and proper ventilation media fed into the straight through media path will emerge behind the product
267. steps below For all of the steps below note that when you first apply power to a normally operating print server the Power Status light will slowly blink green for several seconds during self test and then go ON solid green when the unit is ready for operation Checkthat the Jetdirect power module is plugged into a suitable power source typically a wall outlet and that the power connector is plugged into the print server 192 16 Troubleshooting network problems EN EN If necessary try plugging the power module into a different power source Try a different power module cable if one is available After checking the items above and making any necessary changes is the Power Status light now ON solid green What is the state of the Power Status light The behavior of the Power Status light indicates the status of the print server s power connection and its physical connection to the network If the Power Status light on your print server is not ON solid green find its state in the list below and continue troubleshooting Power Status light OFF If the Power Status light is OFF your power module may be faulty Fixing this fault requires assistance from HP Jetdirect technical support see the support flyer that came with the product for information on contacting HP Power Status light blinking green The Power Status light should be ON solid green to indicate that print server power is OK and that the network cable is connected
268. t Late Collisions 0 Server 1 nds NWAX eeeseseseseses TCP IP 222e2e 2 2 Status Ready sasaszszuzezezz DLC LLC amunmumzsnnu um Status Ready Host Name NP139BEB2 IP Address 192 168 0 6 Subnet Mask 255 255 255 0 AppleTalk a ee Default Gateway 192 168 0 1 Config By DHCP TFTP Status Ready DHCP Server 192 168 0 1 TFTP Server Not Specified Name HP LaserJet 3300 Series Config File Zone Saturn Zone export client stand uxboot jumb cfg Type LaserWriter Domain Name Not Specified Type HP LaserJet 3320 DNS Server 192 168 0 2 Network Number 65281 WINS Server 192 168 0 1 Node Number 4 Syslog Server Not Specified Idle T meout 270 sec SLP Enabled Access List Web JetAdmin URL Not Specified Not Specified Interpreting the configuration page 197 General information Provides general print server status and identification information Message Status Description Current state of the print server I O Card Ready the print server has successfully connected to the network and is awaiting data I O Card Initializing the print server is initializing the network protocols For more information see the status line for each protocol on the configuration page I O Card Not Ready there is a problem with the print server or its configuration An error code and message are displayed if the print server is not ready Model Number The model number of the HP print server for example
269. t ON solid green Troubleshooting overview 191 Note If no but you are connected to a USB printer your print server has a problem that requires assistance from HP Jetdirect technical support see the support flyer that came with your product for information on contacting HP USB light blinking amber If the USB light is blinking amber there might be a hardware fault for example a short circuit faulty cable or a printer drawing too much power To verify disconnect the USB cable at the print server Switch on the printer if it is off Power cycle the print server unplug it and plug it back in Then reconnect the USB cable If the USB light is now green and steady then no problem remains Otherwise if the USB light is still blinking amber there may be a faulty component Try these steps to determine which component might be causing the problem e Detach the USB cable and power cycle the print server unplug it and plug it back in If the USB LED is green and steady the print server is OK If it is blinking amber the print server is faulty e Try reconnecting the USB cable to the print server only and power cycle the print server unplug it and plug it back in If the USB LED is green and steady the cable is also OK If it is blinking amber the cable may be faulty e Power cycle the printer and reconnect the USB cable to the printer If the USB LED is green and steady the printer is also OK If it is blinking amber
270. t access control list specifies the IP address of individual Systems or IP network of systems that are allowed access to the print server and device Specified a host access list is configured on the print server Not Specified a host access list is not configured on the print server All systems are allowed access Web JetAdmin URL If the print server is found on the network by HP Web JetAdmin the URL of the host system used for HP Web JetAdmin services is displayed The URL is limited to two lines and may be truncated Not Specified the URL of the HP Web JetAdmin host system could not be identified or is not configured 202 16 Troubleshooting network problems EN EN IPX SPX protocol information Provides the current status and parameter values for the IPX SPX network protocols Message Status Description Indicates the current IPX SPX protocol status Ready the print server is awaiting data over IPX SPX Disabled IPX SPX was manually disabled Initializing the print server is registering the node address or name An additional status message may also be displayed An error code and message are displayed if the print server is not ready Primary Frame Type Specifies the frame type selection on the print server Auto Select the print server automatically senses and limits the frame type to the first one detected EN II limits the frame type to IPX over Ethernet fram
271. t server LOOPBACK 03 The print server is incorrectly connected to your network or is defective AN ERROR EXTERNAL Make sure your print server is correctly attached to your network In LOOPBACK addition check the cabling and connectors 07 Check the network connections If the connections are intact run the AN ERROR CONTROLLER power on self test turn the printer off then on again If the error persists CHIP replace the print server 08 There is a network congestion problem LAN ERROR INFINITE DEFERRAL Note If the print server is not connected to the network this error cannot occur 09 Check the network connections If the connections are intact run the LAN ERROR BABBLE power on self test turn the printer off then on again If the error persists replace the print server OA LAN ERROR NOSQE Check the network connections If the connections are intact run the power on self test turn the printer off then on again If the error persists replace the print server 0c There may be a problem with your network cabling or the print server LAN ERROR RECEIVER Check the cabling and connectors on your Ethernet network If you cannot OFF find a problem with your network cabling run the power on self test remove and re attach the power module connector on the print server If the error persists there is a problem with the print server OD There may be a problem
272. t server is connected Your network cable may be faulty Try a different cable e Ifthe light still does not come on try a different port on the hub switch router Did these steps turn ON one of the link lights If yes continue with Check the print server s O status If no your print server has a problem that requires assistance from HP Jetdirect technical support see the support flyer that came with your product for a list of technical support telephone numbers Check the print server s I O status Check the I O status of the print server by following these steps e Print a Jetdirect configuration page To print the page press the test button on the print server elf the configuration page does not print see Configuration page does not print for help in getting it to print e Onthe configuration page check that the print server reports its status as I O Card Ready The Status entry is the first entry in the General Information section in the upper left portion of the page See Interpreting the configuration page for more details on the configuration page If your configuration page shows a status of I O Card Not Ready continue with Error messages Can you print a Jetdirect configuration page To print a configuration page press the test button on the print server A configuration page should print on the connected printer This page displays information about the print server hardware the firmware v
273. t tray is empty are stored in memory and will print once the tray has been refilled Is the receive to PC option selected If the receive to PC option is selected faxes are being received by the computer See Receiving faxes to your computer for information on this setting Faxes are printing on two pages instead of one Is the autoreduction setting set correctly If you want faxes to be reduced to fit on one page the autoreduction setting should be on If the setting is off faxes may print on multiple pages See Changing autoreduction settings for incoming faxes to adjust the setting Received faxes are too light or are printing only on half of the page Did the product run out of toner while printing a fax The product stores up to 10 of the most recently printed faxes As soon as possible replace the print cartridge and see To reprint a fax EN Faxes are transmitting or being received very slowly 187 Fax activity logs or call reports are not printing correctly Are the activity log and call report settings correct Print a configuration page see Printing a configuration page and check when the reports print See Setting fax call report print times and Setting the fax activity log to print automatically to change the settings The volume is too high or low Do the volume settings need to be adjusted See Using the product s volume controls for instructions about changing volume settings 188 15 Troub
274. tWare node name Use printer installation software a NetWare DEFINED utility such as PCONSOLE or another tool to create the print server object Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected 1D Remote Printer mode error The print server was unable to establish an UNABLE TO CONNECT TO SPX connection with the NetWare print server Make sure that the NetWare SERVER print server is running and that all cables and routers are functioning correctly 1E The SPX connection to the print server was lost when the print server FAIL RESERVING PRINTER attempted to reserve the printer number This indicates a possible network NUM problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print server 1F A failure was detected when selecting the buffer size to be used when ERR NEGOTIATING BUFFER reading print data from the file server This may indicate a network problem SIZE Note When the print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers was successfully connected 20 A failure was detected when the print server tried to log onto the file server UNABLE TO LOGIN This could be caused by the print server object not existing on the file server or by a security check that p
275. tbed scanner lid by opening it and gently lifting straight up Note If you are replacing an existing ADF you must first pull up both hinge tabs before lifting the ADF up out of the product 2 Onthe new ADF unfold the hinges and pull up the tab on each hinge 3 Install the new ADF by inserting the hinges straight down into the product 4 Push down both tabs until they click EN Installing a new ADF 131 132 9 Cleaning and maintenance 5 Gently close the ADF lid CAUTION To avoid damaging the product do not allow the ADF lid to fall onto the flatoed scanner Always close the ADF lid when the product is not in use 6 Install the ADF input tray by aligning the two tabs on the input tray with the two grooves in the ADF lid and sliding the tray into the grooves until it snaps into place EN Changing an ADF pickup roller assembly If your ADF has trouble picking paper you may want to replace the ADF pickup roller assembly See Ordering HP parts and accessories to order an ADF pickup roller assembly To remove the existing assembly follow the directions below 1 Unplug the power cord from the printer Note If you have a 220V product turn off the power switch 2 Remove the input tray and open the ADF cover 3 Press the round green button while lifting the green lever Rotate the green lever until it stops in the open position The old pickup roller assembly should remain on the black surface 4 Remove th
276. tective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual can result in exposure to hazardous radiation FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment
277. ter Wrinkles or creases AaBbCc e Make sure that media is loaded properly See Installing and loading the media input trays for more information e Check the media type and quality See Product media specifications for more information Open the straight through output door and try printing straight through e Turn over the stack of media in the tray Also try rotating the media 180 in the input tray 164 12 Troubleshooting printing problems EN Toner scatter outline e If large amounts of toner have scattered around the characters the media might be resisting the toner A small amount of toner scatter is normal for laser printing Try a different media type See Product media specifications for more information Turn over the stack of media in the tray e Use media designed for laser printers See Product media specifications for more information Control panel error messages EN Door Open or No Print Cartridge The print cartridge door is open or there is no print cartridge in the product s print cartridge cavity Make sure you have correctly installed a print cartridge into your product For instructions on installing the print cartridge see Installing a print cartridge After checking the print cartridge close the print cartridge door securely When the problem is solved the product either completes the current job or returns to its Ready state Printer Tray is Empty
278. ter but it is adequate for printing drafts or proofs To enable EconoMode access the printer properties On the Finishing tab Windows or the Imaging Options screen Macintosh OS 9 1 under Print Quality select EconoMode For Macintosh OS X use the Device Configuration Utility 1 Open the HP LaserJet Director Choose Tools Choose Device Configuration Choose the Print tab a A Oo N On the Print Quality menu choose to turn EconoMode On See Changing settings from your computer for instructions on enabling EconoMode for all future jobs Understanding print quality settings 43 Optimizing print quality for media types Note Note 44 4 Printing Media type settings control the temperature of your printer s fuser You can change the settings for the media that you are using to optimize the print quality The following are the media types that you can optimize for Plain paper Bond paper Card stock Envelope Heavy paper Labels Rough paper Thin paper Transparency To access the optimizing feature You can access the optimizing feature from the Paper tab in your Windows printer driver For more information see Changing settings from your computer Printing speeds are automatically reduced when printing special sized media You need to reset the default after the job prints EN Printing envelopes Use one of the following methods to print envelopes e To print one envelope e To print multipl
279. ter product installation is complete ask someone you know to send you a fax Make sure you provide the correct fax number To change answer ring patterns Do not change the all rings default setting if you do not have ring pattern service from your telephone company If you do not have ring pattern service and you change this setting the product might not be able to receive faxes Press menu enter Use the and buttons to select Fax Setup and press menu enter Use the and buttons to select Fax Recv Setup and press menu enter Use the and buttons to select Answer Ring Type and press menu enter a fF WON Use the lt and gt buttons to select the ring pattern you want the product to use when answering incoming fax calls and press menu enter to save your selection Changing the silence detect mode EN This setting controls whether or not you can receive faxes from older model fax machines that do not emit a fax signal during fax transmissions At the time of this publication these silent model fax machines represented very few of the fax machines in use The default setting is Off It should be changed only if you regularly receive faxes from someone with an older model fax machine Changing answer ring patterns 97 To change the silence detect mode Press menu enter Use the lt and gt buttons to select Fax Setup and press menu enter Use the lt and gt buttons to select Fax Recv Setup and press menu ente
280. tery backups can cause print defects EN Clearing media jams 159 Improving print quality This section provides information about identifying and correcting print defects Light print or fade Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc e The toner supply is low See HP LaserJet print cartridges for more information e The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough See Product media specifications for more information If the whole page is light the print density adjustment is too light or EconoMode might be turned on Adjust the print density and disable EconoMode in the printer properties See Saving toner for more information Toner specks AQBOGc AaBoGc AoBbCC AaBbCc e The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough See Product media specifications for more information e The printer might need to be cleaned See Cleaning the printer media path for instructions Dropouts A abBbCc AaRbcCc AcGbBbCc AcBbCc AaBbCc e A single sheet of media might be defective Try reprinting the job e The media s moisture content is uneven or the media has moist spots on its surface Try printing with new media See Product media specifications for more information 160 12 Troubleshooting printing problems EN e The media lot is bad The manufacturing proces
281. teway router that the HP Jetdirect print server will use for communications with other subnets ds 6 DNS Domain Name System server s IP address tag Only a single name server can be specified dn 15 Domain name tag Specifies the domain name for the print server for example support hp com It does not include the host name it is not the Fully Qualified Domain Name such as printer1 support hp com ef 18 Extensions file tag that specifies the relative path name of the TFTP configuration file This tag is similar to the vendor specific tag T144 na 44 Tag for IP addresses of the NetBIOS over TCP IP Name Server NBNS A primary and secondary server may be specified in order of preference lease time 51 DHCP IP address lease duration time seconds tr 58 DHCP T1 timeout specifying the DHCP lease renewal time seconds tv 59 DHCP T2 timeout specifying the DHCP lease rebind time seconds EN EN Tag lg RFC 2132 Description Option syslog server s IP address tag It specifies the server to which the print server sends syslog messages T144 An HP proprietary tag that specifies the relative path name of the TFTP configuration file Long path names may be truncated The path name must be in double quotes pathname For file format information refer to the TFTP file entries below Note that standard BOOTP RFC 2132 option 18 extensions file path also allows the standard tag ef to specify the relative path nam
282. that came with your computer for more information about your port 178 14 Troubleshooting scanning problems EN Some devices might not share the parallel port with the printer If you have an external hard drive or network switchbox connected to the same USB or parallel port as the HP LaserJet 3300 the other device might be interfering To connect and use the HP LaserJet 3300 you must disconnect the other device or you must use two ports on the computer You might need to add another parallel interface card Hewlett Packard strongly recommends an ECP parallel interface card See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner from the File menu The scanner did nothing Is the original loaded correctly Make sure that the original is loaded correctly e ADF input tray Top down in the ADF input tray and the side to be scanned facing up See To load originals into the ADF input tray for more information e Flatbed scanner Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass Improving scan quality EN This section provides information on the following topics e Preventing problems e Identifying and correcting sca
283. the ADF e Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR application See Installing and loading the media input trays for instructions Open or close the straight through output door on the product to accommodate the copy job If you are copying to standard weight media use the output bin door closed If you are copying to heavy media use the straight through output path door open f your product frequently feeds more than one page at a time replace the separation pad For more information see Changing the printer separation pad e Use or make a carrier sheet to protect your originals Recurring feed problems indicate the copier separation pad is worn See Ordering HP parts and accessories to order a new separation pad See Changing the printer separation pad for more information about replacing the separation pad Clearing ADF media jams EN To clear a media jam from the ADF Occasionally media becomes jammed during a copy scan or fax job Some of the causes include the following e The ADF input tray is loaded improperly or is too full See Loading originals to copy or scan for more information The media does not meet HP specifications See Selecting media for the ADF for more information You are notified of a media jam by an error in the software and a Document Feeder Jam message
284. ting copy from the flatbed scanner only When using the 2 pages per sheet or 4 pages per sheet setting copy from the ADF only These options will not display unless the ADF is installed To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only use the following instructions 1 From the control panel press reduce enlarge 2 Enter the size to which you would like to reduce or enlarge the copies in this job You can choose Original 100 Ltr To A4 A4 To Ltr Lgl To Ltr Lgl To A4 Full Page Fit to Page orCustom 25 400 If you choose Custom 25 400 enter a percentage using the numeric keypad Press press start copy to save the selection and immediately start the copy job or menu enter to save the selection without starting the job You must change the default paper size in the paper input tray to match the output size or part of your copy may be cut off For instructions see Changing the default paper size Adjusting the default copy size Note 58 5 Copying The default copy size is the size to which copies are normally reduced or enlarged If you keep the factory default size set to Original 100 all copies will be the same size as the original document If you only want to adjust the copy size for the job you are currently copying see Reducing or enlarging copies for the current job EN To change the default copy size 1 Press menu enter 2 Use the lt or
285. to automatically configure the IP address over the network each time the print server is turned on Compatible web browsers If you use Windows 9x or NT 4 0 the embedded web server works with the following browsers e Microsoft Internet Explorer 5 0 5 01 or 5 5 e Netscape Navigator 4 6x 4 7x 6 0 or 6 1 If you use Windows 2000 ME or XP the following browsers are supported e Microsoft Internet Explorer 5 0 or 5 5 Netscape Navigator 4 6x 4 7x 6 0 or 6 1 If you use Mac OS 8 6 and later or 9 0 the following browsers are supported e Microsoft Internet Explorer 5 01 Installing the network software 113 Note e Netscape Navigator 4 6x 4 7x 6 0 or 6 1 For the latest list of compatible web browsers check HP s Customer Care online at http Awww hp com support net_printing To start the embedded web server After you establish an IP address on the print server perform the following steps 1 Runa supported web browser 2 Enter the IP address of the print server as the URL The print servers home page displays 3 Click the Help link on the web page for more information If you change the IP address and other parameters the connection to the embedded web server closes To re establish a connection use the new IP address as the URL Also some computer setups may no longer work Using HP Web JetAdmin HP Web JetAdmin is a printer installation and management application for intranets You can obtain this sof
286. tware from HP Customer Care online at http www hp com support net printing Hewlett Packard recommends that you use HP Web JetAdmin version 6 5 or later for operation with the print server s embedded web server Using BOOTP Note 114 8 Networking This section describes how to configure the print server using Bootstrap Protocol BOOTP services on servers in some operating systems BOOTP is used to download network configuration data from a server to the HP Jetdirect print server over the network For BOOTP the downloaded configuration data may also identify a file containing extended configuration data The HP Jetdirect print server downloads this file using TFTP This TFTP configuration file may be located on the BOOTP server or on a separate TFTP server Automatically downloading configuration data has the following benefits e Ease of HP Jetdirect print server configuration Complete network configuration can be automatically downloaded each time the print server is powered on e Ease of configuration management Network configuration parameters for the entire network can be in one location e Enhanced configuration control of the print server Configuration by other methods is limited to select parameters When the print server is powered on it broadcasts requests that contain its hardware address A server daemon searches servers for configuration data with a matching hardware address and if successful sends the corresponding
287. tworking Understanding the print server s features and benefits llli eae 108 Using network protocols 0 0 0 e EN ENARE RAA 108 Software installation sie ises eraan ccc Rr 108 Network connection requirements llle rn 109 Installing the 310x print server l ilseeeleeee eI 111 To connect the product to a network liliis 111 Installing the network software lslseeleee III 113 Using the embedded web server 113 PrerequisiteS sez Pr eee bebe GR GN ad Oe EEG Ee ae e ee a ee xta xi koe 113 Compatible web browsers 0 000 cece 113 To start the embedded web server 0 eae 114 Using HP Web JetAdmin 0 000 eee 114 Using BOOTP 2 eei Sad eG ee Rx PER ET ae ee he ARE ee ea n 114 Setting up the BOOTP server 2 000 cee tte 115 Bootptab file entries nesar sida raie aE aR E e 115 Using DHCP oc sees ve rep eee a dees wees pate ue EX E ate 118 UNIX SGTVOrS eoa ek sexe eR RI eR ta gin e We RE a eg D RR 118 Windows NT 4 0 servers 0 0c hh nen 118 Windows 2000 servers llle hn 119 Configuring the print server for DHCP configuration lille 121 Moving to another network 0 ce e ana 122 Printing a print server configuration page l i 122 To print a Jetdirect configuration page 1 6 6 eee 122 For more information ills 122 9 Cleaning and maintenance Cleaning the outside of the product
288. uct software Help If you have a phone line receiving both fax and voice calls a shared line and an answering machine or computer voicemail on the line you must turn off the answering machine or voicemail to receive faxes to the computer If you do not either the answering system answers all calls or the PC fax program does Because of this limitation most users choose to receive faxes to the product EN Note The receive to PC setting can only be activated from the computer If for any reason that computer is no longer available or accessible you can use the procedure below to turn the receive to PC setting off from the product control panel To turn the receive to PC setting off from the control panel 1 Press menu enter 2 Use the lt or gt button to select Fax Functions and press menu enter 3 Use the lt or gt button to select Stop Recv To PC and press menu enter to confirm your selection 4 Oncethe Stop Recv to PC setting has been selected any faxes still in the product s memory are printed You cannot use the receive to PC feature if the product is networked or if you are using the Macintosh software About speed dial codes one touch keys and group dial codes Note EN You can store frequently dialed fax numbers or groups of fax numbers as one touch keys speed dial codes or group dial codes In the product s phone book there are a total of 275 codes available that can be used for speed dial codes and g
289. uctions to perform copying tasks with your HP LaserJet 3300 product Starting a copy job Canceling a copy job Adjusting copy quality for the current job Adjusting the default copy quality Adjusting the lighter darker contrast setting for the current job Adjusting the default lighter darker contrast setting Reducing or enlarging copies for the current job Adjusting the default copy size Changing the copy collation setting Changing the number of copies Using HP LaserJet Copier software Using HP LaserJet Copy Plus software Copying photos two sided originals or books 55 Starting a copy job Note To make copies with your HP LaserJet 3300 series product use the following instructions 1 Load your original document onto the flatbed scanner face down one page at a time with the top left corner of the document located in the lower right corner of the glass OR Load your original document face up into the ADF input tray 2 Press start copy on the product s control panel to start copying 3 Repeat the process for each copy For more detailed instructions on loading originals onto the flatbed scanner or into the ADF input tray see Loading originals to copy or scan If there are originals loaded in the ADF input tray and on the flatbed scanner the product automatically scans from the ADF regardless of whether there is an original on the flatbed scanner Canceling a cop
290. uding a color printer For more information see Using HP LaserJet Copy Plus software For more information on using these features see the product software Help Using HP LaserJet Copy Plus software Note EN You can use HP LaserJet Copy Plus to send a scanned image to any installed Windows printer including color printers enabling you to make color copies You can also access other advanced features such as multiple pages per sheet copying and watermarks To access HP LaserJet Copy Plus Windows To access HP LaserJet Copy Plus use one of the following methods e From HP LaserJet Director click Copy Plus OR Click Copy and select want to copy to another printer e From the Windows task bar click Start Programs HP LaserJet 3300 and HP LaserJet Copier Select want to copy to another printer This functionality is not available in Windows 95 To access HP LaserJet Copy Plus Macintosh 1 Fromthe HP LaserJet Director click Customize 2 Click the Customization tab 3 Enable Copy Plus by checking the Copy Plus check box 4 Click OK The HP LaserJet Director will now display a Copy Plus option This can be used in the same manner as the HP LaserJet Copier see To access HP LaserJet Copier Windows or Macintosh Using HP LaserJet Copy Plus software 61 Copying photos two sided originals or books To copy or scan a photo 1 Place the photo on the flatbed scanner with the picture side down and the top
291. until the bezel is secured 5 Plug the printer in to turn it back on If you have a 220V product turn on the power switch Removing and replacing the control panel bezel 135 136 9 Cleaning and maintenance EN EN Media See the following sections for more information e Product media specifications e Guidelines for using media e Selecting media for the ADF 137 Product media specifications CAUTION HP LaserJet printers produce excellent print quality The printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies vellum and custom sized paper Properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide Media that does not meet these guidelines might cause the following problems e Poor print quality e Increased media jams e Premature wear on the printer requiring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and hum
292. ups Press menu enter or fax send The product scans the document into memory and sends it at the designated time Receiving faxes Note EN You can receive faxes to the product or to your computer In general incoming faxes to the product are automatically answered however if you change which devices are connected to the same phone line that the product is connected to you will need to change how the product answers incoming faxes See Changing how the product answers incoming faxes for instructions Follow the procedures in this section to manage faxes routed to the product e To receive faxes when you hear fax tones e Toreprint a fax e Toblock or unblock fax numbers To receive faxes when you hear fax tones If you have a phone line that receives both fax and phone calls and you hear fax tones when you answer the phone you can start the receiving process in one of two ways Ifyou are close to the product press fax send on the control panel e When you answer any phone connected to the line an extension phone and hear fax tones the product should begin answering the call automatically If not press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up For the second method to work the extension phone setting must be set to Yes See Enabling an extension phone to check or change the setting To reprint a fax If you want to reprint a fax because the print cartridge
293. uration page 209 Error Code and Message Description 2D Cannot modify the print server password to the value expected by the print NDS ERR CHANGE PSSWRD server FAILED 2E Print Server Object Name mismatch Unable to read the file server s public DS SERVER PUBLIC KEY key Verify object names or contact the NDS administrator ERROR 2F The file server on the network cannot be located The server may not be NDS ERR SRVR NAME running at this time or a communications problem may exist UNRESOLVD 30 The print server object cannot be located in the specified NDS context DS PRINT SERVER NAME ERROR 31 Cannot locate a list of printer objects that should be assigned to the print DS PS PRINTER LIST ERROR server object 32 NDS PRINTER OBJ NOTIFY ERR The list of notification objects assigned to the printer object cannot be located 33 NDS PRINT OBJ QUEUE LIST ERR The list of print queues assigned to the printer objects cannot be located 34 NDS ERR UNRESOLVD PRNTR OBJ The printer object cannot be located in the NDS directory 35 The current version of the NetWare file server is not supported NDS ERR INVALID SRVR VERS 36 No printer objects are assigned to the print server object configured to this NDS ERR NO PRINTER print server OBJE
294. uter failure 27 UNEXPECTED PSERVER DATA RCVD The print server sent some data when the print server had not given its permission to do so This indicates a possible print server problem possibly a software problem 28 OUT OF BUFFERS The print server was unable to allocate a buffer from its internal memory This indicates all buffers are busy due possibly to heavy broadcast traffic or large amounts of network traffic directed to the print server 29 UNABLE TO SENSE NET NUMBER The print server has been trying for more than three minutes to determine the NetWare protocol used on the network Make sure that any file servers and routers are operating correctly Make sure that the settings for NetWare frame type and source routing are correct 2A NDS ERR EXCEEDS MAX More queues were assigned than the print server can handle Remove one or more print queues from the list to be serviced by Queue Server Mode 2B NDS ERR UNABLE TO LOGIN Unable to log onto the NetWare directory tree Make sure that the print server object is defined in the directory at the correct context Clear the print server password using NWADMIN or similar NetWare tool 2C AUTHENTICATION ERROR Unable to log onto the NetWare directory tree Make sure that the print server object is defined in the directory at the correct context Interpreting the config
295. with the other hand 7 With one hand position the new separation pad in the slot of the previous separation pad A With the other hand reach through the input tray opening and push the spring loaded base down B Note The tab on the right is larger to help you position it correctly 8 Snap both sides of the separation pad firmly into place CAUTION Make sure that the separation pad is straight and that there is no space between the separation pad and the spring loaded base If the separation pad is not straight or you see space on one side remove the separation pad make sure that the larger tab is on the right reinsert the separation pad and snap both sides into place 9 Reinsert the input trays 10 Plug the printer in to turn it back on If you have a 220V product turn on the power switch Note If the pad is not properly positioned the printer may be noisy or the paper will not feed at all EN Installing a new ADF If your HP LaserJet 3300 came without an ADF you can upgrade it by adding one The ADF replaces your current lid includes a 50 page input tray and installation takes only a few seconds Adding the ADF will save you time and effort when making copies of multiple page documents If you are experiencing abnormal media jams in your current ADF you may need to replace it See HP parts and accessories for information on ordering a replacement ADF To install a new or replacement ADF 1 Remove the fla
296. with your network cabling or the print server LAN ERROR TRANSMITTER Check the cabling and connectors on your Ethernet network If you cannot OFF find a problem with your network cabling run the power on self test remove and re attach the power module connector on the print server If the error persists there is a problem with the print server OE Check the network connections If the connections are intact run the LAN ERROR LOSS OF power on self test remove and re attach the power module connector on CARRIER the print server If the error persists replace the print server 10 There may be a problem with your network cabling or the print server LAN ERROR UNDERFLOW Check the cabling and connectors on your network If you cannot find a problem with your network cabling run the power on self test remove and re attach the power module connector on the print server If the error persists there is a problem with the print server qui LAN ERROR RETRY FAULTS 206 16 Troubleshooting network problems There is a problem with your network cabling or external network configuration Verify operation of the hub or switch port EN EN Error Code and Message Description 12 With a 10 100Base Tx port connected Link Beat is not sensed Check the LAN ERROR NO LINKBEAT network cable and verify that the concentrator or hub is providing Link Beat 13 Reset or power cycle the print server to e
297. xperts Group an international standard for compressing digital photographic images LED Light emitting diode an electronic device that lights up when electricity is passed through it LEDs are usually red They are good for displaying images because they can be relatively small and they do not burn out However they require more power than LCDs link A connection to a program or device that can be used to send information from the product software to other programs such as e mail electronic fax and OCR links Link Bar The icons on the bottom of the desktop or viewer that represent programs installed on a computer such as e mail software linked program A program installed on a computer that can be used with the product software For example OCR software can be used to translate a scanned item into text NetWare Novell Inc s proprietary networking operating system for the PC environment NetWare uses the IPX SPX or TCP IP network protocols It supports MS DOS Microsoft Windows OS 2 Macintosh and Unix clients node A computer server or user or peripheral such as the HP LaserJet 3300 series product that is connected to a network Optical Character Recognition OCR software OCR software converts an electronic image of text such as a scanned document into a form that word processor spreadsheet and database programs can use parallel cable See 1284 B pcx A common g
298. y job Note To cancel a copy job use one of the following methods e Press cancel on the control panel If more than one process is running it clears the process that currently appears on the display panel e For copies started with the HP LaserJet Copier click Cancel in the onscreen dialog box If you cancel a copy job clear the original document from the flatbed scanner or from the ADF Adjusting copy quality for the current job Note 56 5 Copying The default setting for copy quality is Text This setting is the best for items that contain mostly text When making a copy of a photo or graphic you can select the Photo setting to increase the quality of your copy or select the Best Photo setting for the highest photo quality If you want to conserve toner and the copy quality is not that important select Draft To change the default copy quality see Adjusting the default copy quality To adjust the copy quality for the current job 1 From the control panel press quality to display the current quality setting for the copy 2 Use the lt and gt buttons to scroll through the quality setting options 3 Select a resolution setting and press start copy to save the selection and immediately start the copy job or menu enter to save the selection without starting the job The change in the copy quality setting will remain active for two minutes after the copy job has been completed EN Adjusting the default copy qua
299. y log to print automatically 1 Press menu enter 2 Usethe lt or gt button to select Reports and press menu enter 3 Use the or gt button to select Fax Activity Log 4 Press gt once to select Auto Log Printing and press menu enter 5 Use the lt or gt button to select On or off and press menu enter to confirm your selection The factory default is On Printing a fax call report Note A fax call report is a brief report indicating the status of the last sent or received fax To print a fax call report 1 Press menu enter 2 Usethe lt or gt button to select Reports and press menu enter 3 Use the or gt button to select Fax Call Report and press menu enter 4 Press menu enter to select Print Fax Call Now The product exits the Menu settings and prints the report To set the fax call report to print automatically see Setting fax call report print times Setting fax call report print times Note 102 7 Faxing A fax call report is a brief report indicating the status of the last sent or received fax You can set your product to print a fax call report after the following events Every Fax Error the default Send Fax Error Receive Fax Error Every Fax Send Fax Only Never If you choose Never you will have no indication that a fax failed to transmit unless you print a fax activity log EN To set fax call report print times Use the following steps to set when the fax call report pr
300. you define what is causing any faxing problems you might be encountering Are you using the phone cord supplied with the product This product has been tested with the supplied phone cord to meet RJ11 specifications Is the fax phone line connector installed in the correct socket on the product It should be plugged into the product s line socket the socket on top with an L next to it You must open the left side panel to access the socket See Connecting the product to a phone line in the fax guide that came with your product for details Is the fax phone line connector seated into the socket on the product Gently pull on the Fax Phone line connector to make sure it is well seated into the socket Is the phone wall jack working properly Verify that a dial tone exists by attaching a phone to the wall jack Can you hear a dial tone and can you make a phone call Attach a phone to the wall jack and verify that there is a dial tone and that you can make a phone call What type of phone line are you using Dedicated line A unique fax phone number assigned to receive or send faxes The phone cord should be connected to the top port inside the left side panel of the product the one that is not labeled with a telephone icon Shared phone line A system where both phone calls and faxes are received or sent using the same phone number and phone line A single standard phone line can only perform one function at a time You

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