APC SUA500PDR User's Manual
Contents
1. hot swappable battery module Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on during the replacement procedure Ensure battery replacement every 2 4 years APCRBC135 Standard 40 C battery APCRBC136 High Temperature 50 C battery Once the batteries are disconnected the connected equipment is not protected from power outages Refer to the appropriate replacement battery installation guide for battery module installation instructions See your dealer for information on replacement battery modules RY Be sure to deliver the spent battery s to a recycling facility or ship it to the address GY specified in the replacement battery literature Pb Troubleshooting Troubleshooting Use this chart to solve minor installation and operation problems Problem and or Possible Cause Solution UPS will not turn on The battery is not connected properly Check that the battery connector is fully engaged button not pushed Press the Test button once to power up the UPS and connected equipment The UPS is not connected to utility power supply Check that the UPS is properly connected to utility power UPS will not turn off The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS beeps occasionally Normal UPS operation when running on battery N2. 127 VAC 133 VAC utility voltage is chronically high set the high e 130 VAC 136 VAC transfer point higher if the connected 230 V model equipment can tolerate this condition models 253 VAC e253 VAC 261 VAC 257 VAC 265 VAC Low Transfer Point 120 V models To avoid unnecessary use of the battery where 106 VAC 97 VAC e 103 VAC utility voltage is chronically low set the low e 100 VAC 106 VAC transfer point lower if the connected equipment 230 V model can tolerate this condition models i 208 VAC A The SUASOOPDRI ships ready for 230 V A a ae sources When operating the UPS in 208 V 200 VAC 220 c applications the UPS low transfer voltage settings are adjusted through PowerChute software or the Network Management Card The proper setting for low transfer voltage is 196 V Refer to the PowerChute user guide or the Network Management Card instructions for setting adjustment details Output Voltage 230 V models only Sets the output voltage of 230 V models 230 VAC e 220 VAC 240 VAC the UPS while operating on battery e 230 VAC Storage Maintenance Transport Storage Maintenance Transport Storage Store the UPS covered in a cool dry location with the batteries fully charged At 5 to 86 F 15 to 30 C charge the UPS battery every six months At 86 to 113 F 30 to 45 C charge the UPS battery every three months Replacing the Battery Module This UPS uses a replaceable
3. IMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND PURCHASER S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY APC IS NOT LIABLE FOR ANY COSTS SUCH AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUENTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT Warranty claims Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site www apc com support Sel
4. Such closure circuits may be provided by a switch or relay properly isolated from the utility To avoid damage to the UPS do not connect the EPO interface to any circuit other than a closure type circuit Use one of the following cable types to connect the UPS to the EPO switch e CL2 Class 2 cable for general use e CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air e CL2R Riser cable for use in a vertical run in a floor to floor shaft e CLEX Limited use cable for use in dwellings and for use in raceways e For installation in Canada Use only CSA certified type ELC extra low voltage control cable e For installation in other countries Use standard low voltage cable in accordance with national and local regulations Operation Operation UPS Display Panel 120 V 208 230 V models a g 8 models 3 g O g g _ a ae 0 Ne 0 0 r ie 0 0 0 0 22 0a 32 Oes 6 o nes NEUT ie oer L2 L1 Lan L1 s QIOIO OLOLO 2 suo0745b Display Panel Indicators and Function Buttons Indicator er LED Indicator Title Description LY On Line The UPS is supplying utility power to the connected equipment see Troubleshooting N AVR Trim The UPS is compensating for a high utility voltage se
5. The connected equipment is unaffected The input circuit breaker trips The connected equipment exceeds the specified maximum load as defined in Specifications listed on the rating label located on the UPS Unplug all nonessential equipment from the UPS Reset the circuit breaker The AVR Boost or AVR Trim LEDs are illuminated The system is experiencing very high or low utility voltage Have a qualified service personnel check your facility for electrical problems If the problem persists contact the utility company for further assistance 10 Troubleshooting Problem and or Possible Cause Solution There is no utility power There is no utility power and the UPS is off Use the cold start feature to supply power to the connected equipment from the UPS battery s Press and hold the Test button The unit will emit two beeps one short beep and one long beep Release the button during the second beep UPS operates on battery although line voltage exists The UPS input circuit breaker trips Unplug all nonessential equipment from the UPS Reset the circuit breaker Your system is experiencing very high low or distorted line voltage Move the UPS to a different outlet on a different circuit Inexpensive fuel powered generators may distort the voltage Test the input voltage with the utility voltage display see Operation If acceptable to the connected equipm
6. by Schnelder Electric Installation and Operation Smart UPS SUA500PDR Mount the UPS on DIN Rail This unit is designed to mount on a heavy duty DIN rail or on the back panel of an enclosure For details on DIN rail installation refer to the DIN rail installation guide included in the DIN rail package The DIN rail kit is not included When mounting on the back panel of an enclosure select screws that are appropriate for the weight of this unit and the mounting surface material Six screws must be used when mounting this unit in an enclosure Three screws in the top of the bracket and three screws in the bottom of the bracket Failure to follow these instructions may result in damage to the unit Battery Installation The UPS battery is shipped in a separate carton Refer to the installation guide included with the replacement battery for installation instructions Front Panel 120 V model depicted o S et ae gt Ga 9 ae O eg a ae i i E z PEG caine F aldla 5 8 OlO lt 4 o l i 8 Connect Power and Equipment to the UPS Hardwiring should be performed by a qualified electrician Use appropriate size wires 1 The UPS features a transient voltage surge suppression TVSS screw located on the front panel The TVSS screw is used for connecting the ground lead on surge s
7. e Troubleshooting SA AVR Boost The UPS is compensating for a low utility voltage see Troubleshooting a On Battery The UPS is supplying battery power to the connected equipment Overload The connected equipment is drawing more than the UPS power rating allows see Troubleshooting kig Replace Battery Battery Disconnected The battery is disconnected or must be replaced see Troubleshooting Operation 120V 230V iagnostic Utility e as a diagnostic feature that indicates the utility voltage Di ic Utili The UPS has a di ic fi hat indi he utili l 133 0266 Voltage The UPS starts a self test as part of this procedure The self test does not ki 123 248 affect the voltage display A 114 229 Press and hold the Test button to view the utility voltage bar graph indicator A 105 210 After a few seconds this five LED Battery Charge indicator on the right of 096 A 191 the display panel will show the utility input voltage Battery Refer to the figure on the left for the voltage reading values are not listed on Charge the UPS The indicator on the UPS shows the voltage is between the displayed value on the list and the next higher value see Troubleshooting ern Feature Title Function Power On Press this button to turn on the UPS Continue reading for additional capabilities O Power Off Press this button to turn off the UPS Self Test Automatic The UPS performs a self test au
8. ect all internal and external batteries if applicable 4 Follow the shipping instructions outlined in the Service section of this manual APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways e Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests Wwww apce com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information Wwww apc com support Global support searching APC Knowledge Base and using e support e Contact the APC Customer Support Center by telephone or e mail Local country specific centers go to www apce com support contact for contact information For information on how to obtain local customer support contact the APC representative or other distributors from whom you purchased your APC product 12 Two Year Factory Warranty Two Year Factory Warranty This warranty applies only to the products you purchase for your use in accordance with this manual Terms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase APC will repair or replace defective products covered by this warranty This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered o
9. ect your country from the country selection pull down menu at the top of the Web page Select the Support tab to obtain contact information for customer support in your region 13 2011 APC by Schneider Electric APC the APC logo Smart UPS and PowerChute are owned by Schneider Electric Industries S A S American Power Conversion Corporation or their 990 4412 affiliated companies All other trademarks are property of their respective owners 06 2011
10. ent reduce the UPS sensitivity Battery Charge and Load LEDs flash s imultaneously The UPS has shut down The internal temperature of the UPS has exceeded the allowable threshold for safe operation Check that the room temperature is within the specified limits for operation Check that the UPS is properly installed allowing for adequate ventilation Allow the UPS to cool down Restart the UPS Diagnostic utility voltage All five LEDs are illuminated The line voltage is extremely high and should be checked by an electrician There is no LED illumination If the UPS is plugged into a properly functioning utility power outlet the line voltage is extremely low and should be checked by an electrician On Line LED There is no LED illumination The UPS is running on battery or it must be turned on The LED is blinking The UPS is running an internal self test Software Network integration problem Network Management Card difficulties Refer to the Network Management Card user guide on the CD shipped with the Network Management Card Communication problems between the UPS and PowerChute software Ensure the correct communication cable 940 1524D is being used Refer to the PowerChute user manual on the CD shipped with the software 11 Service Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the Troub
11. is restored and the battery has a sufficient charge The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications listed on the rating label located on the UPS The alarm remains on until the overload is removed Disconnect nonessential equipment from the UPS to eliminate the overload condition The UPS continues to supply power as long as it is online and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a utility voltage interruption The Replace Battery Battery Disconnected LED is illuminated The Replace Battery Battery Disconnected LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected Check that the battery connectors are fully engaged Weak battery Allow the battery to recharge for 24 hours and perform a self test If the problem persists after recharging replace the battery Failure of a battery self test Replace Battery Battery Disconnected LED illuminates and the UPS emits short beeps for one minute The UPS repeats the alarm every five hours Allow the battery to recharge for 24 hours Perform the self test procedure to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test If the battery fails again it must be replaced
12. istortions by transferring to battery operation to protect the connected equipment In situations of poor power quality the UPS may frequently transfer to battery operation If the connected equipment can operate normally under such conditions reduce the sensitivity setting to conserve battery capacity and service life Alarm Delay Enable Enable Mute ongoing alarms or disable all alarms Control e Mute permanently e Disable Shutdown Delay 90 seconds 0Os e 360s Set the interval between the time when the UPS 90s 4505 receives a shutdown command and actual e 180s e 5405 shutdown e 270s e 630s User Configurable Items Function Factory User Selectable Description Default Choices P Low Battery 2 minutes 2 5 8 11 14 PowerChute software interface provides Warning 17 20 23 minutes automatic unattended shutdown when approximately two minutes of battery operated run time remains The low battery warning beeps are continuous when two minutes of run time remain Change the low battery warning interval setting to the time that the operating system or system software requires to safely shut down Synchronized 0 seconds Os e 240s Specify the time the UPS will wait after the Turn on Delay e 60s e 300s return of utility power before start up to avoid x105 3605 branch circuit overload e 180s e 420s High Transfer Point 120 V models To avoid unnecessary use of the battery where 127 VAC e
13. leshooting section of the manual to eliminate common problems 2 If the problem persists contact APC Customer Support through the APC Web site www apc com a Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models b Call APC Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA c If the unit is under warranty the repairs are free d Service procedures and returns may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty a Always DISCONNECT THE UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery may remain in the unit b Internal batteries may remain connected in the XLBP during shipment if applicable not all units have XLBPs 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support Transport the unit 1 Shut down and disconnect all connected equipment 2 Disconnect the unit from utility power 3 Disconn
14. one The UPS is protecting the connected equipment Press the Test button to silence this alarm UPS is not providing expected backup time The UPS battery s are weak due to a recent power outage or battery s are near the end of their service life Charge the battery s Batteries require recharging after extended outages Batteries can wear faster when put into service often or when operated at elevated temperatures If the battery s are near the end of their service life consider replacing the battery s even if the replace battery LED is not yet illuminated Left half Right half or Center section of front panel is flashing The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately All LEDs are illuminated and the UPS emits a constant beeping The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately Front panel LEDs flash sequentially The UPS has been shut down remotely through software or an optional accessory card None The UPS will restart automatically when utility power returns Troubleshooting Problem and or Possible Cause Solution All LEDs are off and the UPS is wired to input utility power The UPS is shut down or the battery is discharged from an extended outage None The UPS will restart automatically when utility power
15. r modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured Non transferable warranty This warranty extends only to the original purchaser who must have properly registered the product The product may be registered at the APC Web site www apc com Exclusions APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user s or any third person s misuse negligence improper installation or testing Further APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation exposure to the elements Acts of God fire theft or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED D
16. the UPS Connectors Communication Port SERIALPORT amp A standard serial interface cable is incompatible with the UPS Use the cable supplied with the unit The relays are connected from the common COM to the normally closed NC pins When the unit enters a low battery or on battery state 1 EPO EA Le I 7 COM BATTERY 4 2 BR Ill 6NC the appropriate relay will transition and connect the common COM to 5 NO LOW the normally open NO pin 4 com llanc rer The Contact Closure Port connection will automatically disable when a Leplj 2 EPO COM Network Management Card or the Serial Port connection are used E S Output Contact Ratings Parameter Value nominal switching capacity 1 A 30 VDC maximum switching power 30 W maximum switching voltage 60 VDC maximum switching current 2 ADC maximum carrying current 2 ADC surge ratings 2 kV per Bellcore TA NWT 001089 1 5 kV per FCC part 68 Emergency Power Off The emergency power off EPO feature is user configurable EPO provides immediate de energizing of connected equipment from a remote location without switching to battery operation Use a normally open contact to connect the EPO COM terminal to the EPO terminal The EPO interface is a Safety Extra Low Voltage SELV circuit Connect it only to other SELV circuits The EPO interface monitors circuits that have no determined voltage potential
17. tomatically when turned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery Manual Press and hold the Test button for a few seconds to initiate the self test Cold Start When there is no utility power and the UPS is off the cold start feature will switch the UPS and connected equipment onto battery power see Troubleshooting User Configurable Items User Configurable Items UPS settings Settings are adjusted through PowerChute software or optional Network Management Card Function Factory User Selectable Description Default Choices P Automatic Every 14 days e Every 7 days Set the interval at which the UPS will execute a Self Test 336 hours 168 hours self test e On start up only e No self test UPS ID UPS_IDEN Up to eight characters Uniquely identify the UPS i e server name or alphanumeric location for network management purposes Date of Last Manufacture mm dd yy Reset this date when you replace the battery Battery Date module Replacement Minimum Capacity 0 percent e 0 60 Specify the percentage to which batteries will Before Return from 15 75 be charged following a low battery shutdown Shutdown 30 90 before powering connected equipment 45 Voltage Sensitivity High sensitivity High sensitivity Medium sensitivity Low sensitivity The UPS detects and reacts to line voltage d
18. uppression devices such as telephone and network line protectors Prior to connecting the grounding cable ensure that the UPS is NOT connected to utility or battery power 2 Hardwire the UPS In 230 V applications the UPS must be protected with a circuit breaker that complies with European standards for branch rated protection per the country of installation In 208 V applications the SUA500PDRI must be protected by a dual pole 10 A branch rated circuit breaker with UL489 rating The 120 V SUASOOPDR has supplementary circuit breaker protection The unit should be protected by a single pole 15 A branch rated circuit breaker with a UL489 rating Ensure that the branch circuit breaker is off to wiring the unit 120 V 208 230 V models 208 220 JM PUT 7AMAX eo YTRI SIA models 208 220 NI PUT TAMAX a UT Ula 325W 2 7A MAX 2 ALE Z uN 8 3 uN 8 eS S 3 Connect equipment to the UPS D Add optional accessories to the SmartSlot located on the front panel 5 Turn on all connected equipment To use the UPS as a master on off switch be sure all connected equipment is switched on 6 Press the Test button on the front panel to start the UPS The battery charges to 90 capacity during the first four hours of normal operation Do not expect full battery run capability during this initial charge period 7 For optimal computer system security install PowerChute monitoring software included with
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