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Tiptel Snom 370

1. Note Users are recommended to map ringtones either to different extensions 4 or different contact types in the directory 3 The default ringtone 5 should be played only when the phone cannot identify an incoming call as either 3 or 4 Custom melody ringtones are mono WAV files using PCM at 8 kHz with 16 bit sample linear Sample files are available for download at http snom com download melodyX wav X 1 8 snom technology AG 2007 Phone Configuration 35 snom 3x0 VolP Phones User Manual English Volume Action Adjust the volume of the ringtone assigned to the extension SIP identity currently active for outgoing calls ____snom 800 snom820 snom860 snom870 When the phone is in idle mode press Ringer Volume Ringer Volume PTT TTT UI OOOOOOO Decrease volume Increase volume Result The volume of the ringtone has been adjusted Playback Action Play back the ringtone assigned to your extension X SIP identity X ____snom 800 snom 820 snom 860 snom870 Setup gt Identity X gt Login gt Login Information Play the ringtone by pressing Play Ringe or Enter the settings menu and navigate through the menu see page 22 Configuration gt Reg amp 2 Ringtone Reg Press v Press CC Press v S1
2. time extA name __extA number extB name extB number F_DENYALL DenyAll Deny All CD cs eS Px S2 S2 Result The incoming call is denied and the related caller information is added to a deny list in the phone s directory see page 81 All calls from this number will be rejected automatically 66 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English DND Do Not Disturb Mode Note The following settings must have been configured in advance Operation Directory Address Book Add or Edit Entry Contact Type lt VIP gt The following configuration is mandatory on snom 300 but optional for snom 320 360 370 if additional feedback via LEDx is desired Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px gt Number F_DND Action Activate DND Do Not Disturb Mode O me ang enne ann or press Result DND Mode has been activated Further incoming calls will be rejected except those from VIP numbers The display shows DND active date LEDx lights up LEDx Px Action Deactivate DND Do Not Disturb Mode Press LEDx Px Result DND Mode has been deactivated Further incoming calls will not be rejected anymore snom technology AG 2007 B
3. Note This action requires a reboot of your phone see page 29 Result After the phone has rebooted a new extension has been added to your phone configuration which can be used to place or receive calls See page 53 38 e Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Blocking Extensions Action Block an extension SIP identity temporarily O m seng enz snom70 Setup gt Identity X gt Login Tab gt Login Information gt Identity active lt OFF gt Result The chosen extension SIP identity is blocked for both outgoing and incoming calls All configuration settings are kept unchanged Removing Extensions This functionality is called hot desking and is regularly used in office environments mobility centers where not all the employees are in the office at the same time or not in the office for very long at all see page 79 Single Extension Action Remove single extension X SIP Identity X wen 800 snome20 enoma o enom 70_ Setup gt Identity X gt Login Tab gt Login Information Remove identity Result The selected extension will be removed from your phone configuration All Extensions Action Remove all SIP Identities Warning Removing all extensions SIP identities will immediately unregister all currently configured extensions SIP identities a
4. snom technology AG 2007 Overview 3 snom 3x0 VolP Phones User Manual English snom 360 Se er ee o me a SS mg snom 370 4 Overview snom technology AG 2007 snom 3x0 VolP Phones User Manual English 1 Display Features snom 300 snom 320 snom 360 snom 370 Tiltable v 0 45 degrees Backlight x x vi Z Type Two line LCD Two line LCD Graphical LCD Graphical LCD yP monochrome monochrome monochrome grayscale Characters 16 characters 24 characters 128 x 64 240 x 128 pixels per line per line pixels pixels 2 Keypad and LEDs The keypad including LEDs is grouped in up to 8 functional units a Navigation Keys b Alphanumeric Keys c Audio Device Control Keys d Free Function Keys with LEDs e Preprogrammed Function Keys f Context Sensitive Function Keys g Message LED h Call Indication LED Each unit is explained in the following subchapters in detail snom technology AG 2007 Overview 5 snom 3x0 VolP Phones User Manual English 2a Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions snom 300 snom 320 snom 360 snom 370 Cancel Up Down Left Right Confirm a D a bp vo a x We Ny y 2b Alphanumeric Keys Use the alphanumeric keys to enter numbers letters and special characters Depending on the selected input mode s
5. for adding breaks use the character caret Each adds a break of 100 ms Description This key function allows sending the specification of arbitrary key sequences via DTMF Usage Press a DTMF key during an active call to send the key sequence specified under Number via DTMF snom technology AG 2007 Phone Configuration 43 snom 3x0 VolP Phones User Manual English Push2Talk Note Your VoIP PBX must support this function The following settings must have been configured in advance Your phone amp Setup gt Advanced gt Behavior gt Enable Intercom lt ON gt Other phones E Setup gt Advanced gt Behavior gt Auto Answer Policy lt Always gt e Context lt SIP Identity gt or lt Active gt Dependencies e Number lt extension gt Description Similarly to the Intercom function users can make intercom calls This feature Is particularly useful for group announcements Usage e Enable Intercom mode Press this key to connect your phone directly to the extension specified under Number if authentication has been set up properly The adjacent LED lights up 7he intercom call will remain active as long as the programmed key is pressed e Disable Intercom mode The intercom call will be terminated as soon as the free function Push2Talk key is released The adjacent LED will be turned off Intercom Note Your VolP PBX mu
6. Extension Monitoring and Call Pickup This feature allows you to monitor the call state of other extensions and to answer calls to these extensions It is very useful for a user especially a phone receptionist to know the call state of other phones so that he or she knows if a call can be successfully made to a phone Note Your VolP PBX must support this functionality e Single subscriptions RFC 4235 compliant e Event list subscriptions RFC4662 compliant this feature is only available from firmware release 7 onwards Busy Lamp Field BLF feature The following settings must have been configured in advance see page 42 Setup gt Function Keys gt Px Context SIP Identity gt Type lt Extension gt Number lt Extension SIP identity of monitored phone gt The status of monitored extensions will be indicated by the LEDs adjacent to the previously configured free function Extension Keys Action Monitor the call state of other phones ____snom 800 snom 820 snom 860 snom870 Idlestate gt LED off Ringing state gt C 1 LED blinking rapidly Busy or Connected State gt ee LED on snom technology AG 2007 Advanced Phone Functions 89 snom 3x0 VolP Phones User Manual English Calls List The Calls List represents a visual and functional extension of the BLF feature e The call state of monitored phones is displayed snom 360 snom 370 only e The
7. Sel Language Select Language Select Language English English English English Suomi Francais Italiano Suomi Frances Italiano Use for navigation and select your preferred language from the list Press v to confirm your choice Result The selected phone user interface language will be used for all following dialogs snom technology AG 2007 Getting Started 15 snom 3x0 VolP Phones User Manual English Tone Scheme Dialtone This setting determines country specific call progress tones e g dial tone busy signal etc Action Choose the country tone scheme Australia USA Sel Dialtone Ee Dialtone Australia Australia Australe China China Denmark Denmark France Use for navigation and select your country s tone scheme from the list Press to confirm your choice Result The tone scheme has been configured Time zone This setting determines the correct display of the time including daylight saving time DST switching Action Choose the time zone of your country area 10 13 wen 800 anoma20 enom8e0 aonmg Select Time Zone Select Time Zone Select Time Zone ime Zone time 10 USA Honolu lt 10 USA Honolulu gt SOUSA aao 10 USA Honolulu 9 USA ve 2 USA Anchorage 8 Canada Vancouver 8 Canada Vancouver Use for navigation and select your country s time zone from the list Press to confirm your choice Result The t
8. The default setting is lt Line gt When another setting is selected from the pull down menu Types that functionality will be applied to the extension SIP identity chosen as Context For further details see chapter Key Types below Number The default setting is lt blank gt You can enter a number HTTP S URL SIP URI as required by Type Key Types The free function key Types Line Shared Line Extension Park Orbit Voice Recorder DTMF Push2Talk Intercom Action URL Key Event Speed Dial None are explained in the following subchapters For further information and examples consult our online knowledge database 40 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Line Dependencies Context lt SIP Identity gt or lt Active gt e Number lt blank gt Description This is the default key function It is used to indicate and accept incoming calls and allows placing active calls on hold or resuming them It can also be used to make a call using a specific extension SIP identity Usage An incoming call is indicated by the blinking LED of the first available free function Line key whose Context is set to the extension SIP identity being called e Press a Line key to accept the call see page 63 64 e Press a Line key again to place the call on hold see page 74 e Press a Line key again to resume the
9. The manual update is conducted via the phone s web user interface Version Check Action Check the firmware version currently installed on your phone snom360 snom870 Status gt System Information gt System Information gt Firmware Version snom 300 SIP X Y Z snom 320 SIP X Y Z snom 360 SIP X Y Z snom 370 SIP X Y Z Or amp Enter the Press settings menu and navigate through the menu see page 22 T Information gt lt Information gt Version IPAdr MAC Version Version Press v Press S4 ersion Version S300 SIP X Y Z snom 320 SIP X Y Z Result The firmware version currently installed on your phone is displayed Version Comparison 48 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Compare the major release level of the latest available firmware version published on snom s firmware download website with the firmware version installed on your phone If they differ you are strongly advised not to conduct a manual update Example Latest available firmware version for snom 360 is 6 5 10 e Snom 360 1 Installed snom 360 SIP 4 5 gt use automatic update e Snom 360 2 Installed snom 360 SIP 6 2 2 gt manual update can be used Firmware Update Action Conduct a manual firmware update snoms00 snom a0 wenn ann Navigate to snom s firmware download website Copy the ink URL of the appropriate firmware ve
10. 1 exti 1 ext1 gt Ringtone Se Ringer Se A Use lt to choose the extension X whose ringtone you want to change A Ringer Press 2x lt Press R Press v S3 2 Ringer Edit Press v Result The ringtone is played back 36 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Configuration Action Change the ringtone assigned to your extension X SIP identity X anon 800 snom820 snom 860 snom870 Select a ringtone from the list Setup Identity X Login Login Information Ringtone lt Ringer 1 10 Silent Custom Melody URL gt If you chose custom melody URL specify location Setup gt Identity X gt Login gt Login Information gt Custom Melody URL lt URL to a WAV file on a HTTP S server gt Verify the ringtone by pressing Play Ringe Save by clicking or Enter the settings menu see page 25 and navigate through the menu see page 22 until the following screen is displayed Ringtone Ringtone Ringtone Ringer 1 Ringer 1 gt Ri Ringer 1 Ringer 2 You can listen to each ringtone by browsing through the list Press gt Press lt v Press v to save the changes or press x to abort Result The ringtone has been changed the new ringtone will be used for incoming call indication see page 63 if no higher prioritized ringtone is assigned
11. F_LOGON_USER Launches the logon wizard to setup a SIP line on the phone F_PRESENCE Shows presence state for the current SIP line to be altered F_BUDDIES Shows the contact list for the current SIP line 86 F_DIALOG Shows current calls being monitored 90 snom technology AG 2007 Appendix 93 snom 3x0 VolP Phones User Manual English Idle Screen Phone Type Idle Screen on Display 9O 2 Extension e 6 SIP Identity eo 2 e Time Status Line for Messages es Status Indicators Audio etc Text or Symbols for Context sensitive Keys see page 8 and 91 Extension Status Indicators e 8 Sg gg 94 Appendix snom technology AG 2007 snom 3x0 VolP Phones User Manual English Accessories The following accessories can be used together with your snom phone Expansion Module The expansion module will extend the number of free function keys and LEDs see page 7 and 40 by 42 For further technical information consult our online knowledge database For questions regarding the product please contact your snom Certified Sales Partner PRE eae ROE Eee e Hardware Revision V1 V4 not cascadable gt only 1 FW V6 is module can be connected required Hardware Revision V2 cascadable gt up to 3 modules can be connected FW Version 7 is required Headsets The snom HS MM2 HS MMsB8 wired headsets are available in monaural style one loudspeaker They mus
12. e Headset speaker and microphone The audio Devices can be used in three operation modes 1 Handset mode activates handset audio devices 2 Headset mode activates headset audio devices 3 Handsfree mode activates casing audio devices For information on switching audio operation modes see page 71 You can only use one microphone for talking but you can choose uo to two speakers for listening e Handset speaker casing speaker or e Headset speaker casing speaker For further details see page 73 snom technology AG 2007 Overview 9 snom 3x0 VolP Phones User Manual English User Interfaces The hardware components keypad and display constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone Additionally each phone has a web user interface to make calls remotely and to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings some however are only possible via a phone or web user interface Symbol Tasks Links Phone user e All call functions interface e All basic settings SES e All basic and advanced settings e No call functions except See page 26 initiating amp terminating calls Web user interface User and Administrator Mode Your phone can be used in user or administrator mode Admin
13. lt extA 9 EE Kr d D Spkrl Spkr Press Ce S4 Result The casing speaker has been activated as indicated by the changing text icon above the corresponding context sensitive key Disable Casing Speaker Action Turn on the casing speaker during an active call in handset mode ____snom 800 snom 820 snom 860 snom 870 Spkr Spkr Press C S3 Result The casing speaker has been deactivated as indicated by the changing text icon above the corresponding context sensitive key snom technology AG 2007 Basic Call Functions 73 snom 3x0 VolP Phones User Manual English Hold and Resume This call function allows you extB to place an active call from extA on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold Hold Action Place an active call on hold snom300 snom 820 snom 860 snom870 Press the free function Line key whose adjacent LED is Jg up C Not applicable or press ae Hold Result The current call is placed on hold This is indicated by the slowly blinking LED of the free function Line key The following message is displayed Calls on Hold 1 extA Resume Action Resume a held call Several calls e g to extA extC and extD can be placed on hold simultaneously Navigate through the calls on hold with and r
14. 4 gt Action Dial a supported format see page 54 using auto completion number guessing snom300 snom 320 enoma60 snoma70_ Enter a supported format number or name gt digits letters to be dialed Result After the minimum number Number Guessing Minimum Length has been entered the phone will search the call lists page 82 and the phone directory page 81 for numbers names containing those digits letters and present the search results in a list on the display The resulting list can be browsed using The displayed entry can be dialed by pressing v or continue entering numbers Action Turn off auto completion number guessing temporarily or press or press lt lt Ce S3 Result The entered number will not be auto completed by number guessing Dial the number by pressing v 58 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Call Completion This call function allows you to establish calls successfully when the other party is busy or not answering Note Your VolP PBX must support this feature Enabling Action Enable call completion via the web or phone user interface snom300 snom320 snom 860 snom870 Setup gt Advanced gt Behavior gt Call Completion ON Setup Advanced gt Behavior gt Peer to Peer Call Completion lt ON gt or not not T En
15. Calls list can be updated via an Extension Monitoring amp Call Pick Up List i e instead of handling each monitored resource individually the monitoring phone can subscribe to an entire list and then receive notifications when the state of any of the monitored resources in the list changes The Calls list may be offered automatically when a monitored extension gets a call and is in the ringing state This behavior is turned off by default Setup gt Advanced gt Behavior gt Phone Behavior gt Dialog Info Call Pickup lt ON gt Setup gt Identity X gt SIP gt Extension Monitoring amp Call Pick Up List lt ON gt Setup gt Identity X gt SIP Extension Monitoring amp Call Pick Up URI lt SIP URI gt Setup gt Function Keys S1 S2 S3 S4 lt Calls gt Action Check the call status of other phones assigned to your call group snoms00 snom320 snom 860 snom870 Not supported Not supported Calls S4 Calls Calls extA extB extC extD extC extD Result The Calls list is displayed and the call statuses ringing and connected of other phones assigned to your call group can be monitored Use to navigate when there are several simultaneous Calls Call Pickup Action Pick up an incoming call to one of the monitored extensions ____snom 800 snom 820 snom 860 snom870 If the status of any of your monitored exten
16. Park Orbit key e Parked Call Pickup Press a Park Orbit key to pick up the parked call on any phone using this key function adjacent LED is blinking If several calls have been parked in the same park orbit the first or last call parked depends on your VoIP PBX can be picked 42 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Voice Recorder Note Your VolP PBX must support this feature a valid voice recording extension SIP account is required Dependencies e Context lt SIP Identity gt e Number lt voice recorder extension SIP account gt Description This key function allows you to record a conversation during an active call as well as short memos or minutes of a meeting when the phone is idle Usage e Start Voice Recording Press a Voice Recorder key once to start sending the audio stream to the voice recorder extension SIP account specified under Number The adjacent LED lights up and the audio stream is recorded on your VoIP PBX e Stop Voice Recording Press the key again to stop recording The adjacent LED is turned off e Listen to voice recordings You can listen to the recorded audio stream by calling the voice recorder extension SIP account specified under Number DIMF Dependencies Context lt SIP Identity gt e Number lt DTMF sequence gt allowed digits 0 9 mi A D and flash
17. Setup Preferences gt General Information gt MWI Notification lt Silent gt MWI Notification is turned off lt Beep gt Beep tone is played once lt Reminder gt Beep tone is played repeatedly Setup Preferences gt General Information gt MWI Dial Tone lt Normal gt MWI Dial Tone is turned off lt Stutter gt Stuttering Dial Tone is played or Enter the settings menu see page 25 and navigate through the menu see page 22 until the following screen is displayed Not supported MWI Notification Silent Change the MWI Notification by pressing H or lt gt Press v to save or press x to abort Result The MWI configuration has been changed snom technology AG 2007 Advanced Phone Functions 8 7 snom 3x0 VolP Phones User Manual English Visual Indication Message LED The Message LED starts blinking when new MWIs arrive and stops when all messages have been retrieved snom300 snom820 snom 860 snom870 Message Message Ps Not supported date ext1 VMail VMail 1 new 0 old messages D Ia S2 Retrieve New Messages Action Listen to your new messages Press Confirm with v or abort with x Result Your voice mailbox is called and you are able to listen to your new and old messages 88 Advanced Phone Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English
18. Your VolP PBX must support this functionality This feature is only available from firmware release 7 onwards The following settings must have been configured in advance Setup Advanced gt SIP RTP gt Publish Presence lt ON gt Setup Identity X SIP Contact List lt ON gt Setup gt Identity X gt SIP gt Contact List URI lt SIP URI gt For snom 320 360 370 only Configure one context sensitive key S1 S4 to call up the Presence State list and another one to call up the Contacts list Setup gt Function Keys Sx lt Presence gt lt Contacts gt 84 Advanced Phone Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Changing the Presence State The default presence state is Offline i e your contacts are informed of your availability You can change your presence state to one of the following options Online Offline Invisible Busy Action Change your presence state ____snom 800 snom820 snom860 snom370 Press gt Press v Configuration Presence ED Presence zeg ED C Press v na Choose the currently active extension by pressing e or lt Press 3x lt gt 1 Presence Edit Press v Presence State Presence State Presence State Offline Offline Online Busy Invisible Select your presence state by pressing lt Confirm with or abort wit
19. see page 35 snom technology AG 2007 Phone Configuration 37 snom 3x0 VolP Phones User Manual English SIP Identity Configuration Tasks snom VolP phones support multiple extensions SIP identities Each extension will act like a separate phone line in a conventional telephony system As soon as the extensions have been registered see page 19 calls can be placed from and received to these extensions ____snom 800 snom320 snom 860 snom870 4 extensions 12 extensions SIP Identity 1 4 SIP Identity 1 12 Note We recommend using the web user interface to perform the following configuration changes as it is more convenient E Setup Identity X Use only the logon information provided by your VoIP PBX administrator or Internet Telephony Service Provider ITSP For further information read the instructions in our online knowledge database Adding Editing Extensions Action Add a new extension X Edit existing extensions X snom300 snom 820 snom 860 snom870 Verify the status and availability of your extensions Status gt System Information gt SIP Identity Status Add Edit the following identity information Setup gt Identity X gt Login Tab gt Login Information Account SIP Username e g 100 turner smith1 etc Password SIP Password Registrar SIP Domain Server e g company com 192 168 0 100 etc Save your changes by clicking
20. Only HTTPS Only Change Volume Select ID for logging off SlogofAl 8 5 Logoff All Other Settings ed Urge Log off all IDs HTTPS S1 TimeZone HTTPS Port e Phone Behavior 4 DialTone VLAN Settings Select Dialtone On Off BE Enter VLAN ID Web Interface _2 Reject anonymous anonymous CRC HTTP amp HTTPS Off 3 Auto Dial RE EE 4 Auto Answer Indication Resets VLAN Settings 2 HTP HTTP Port On Of System Info S4 HTTPS 5 Auto Answer Type HTTPS Pori Handsfree Handset Displays Network Info 6 Call Completion Ee On Off Configuration Ze r 1 Call Forwarding event Never Always When Busy On Timeout DHCP Setup Displays Memory Info 2 Call Forwarding time Enter Timeout sec On Information Timeout IPAar 3 Always target Displays IP Address Enter target number Always 4 Busy target Displays MAC Address Enter target number When Version Busy E 5 Timeout target Displays Version g Enter target number On Timeout snom technology AG 2007 User Interfaces 23 snom 3x0 VolP Phones User Manual English snom 360 snom 370 8 Network COLE 1170 RTE DIKE PIES Number eres i TAT Seeley Enter IP LCR Confirm to reboot the phone 6 DNS Domain 5 Reset Values Ge Resets the configuration Only HTTPS Only Enter VLAN Priority 16 Reset VLAN 24 User Interfaces snom technology AG 2007 snom 3x0 VolP Phones User Manual Engli
21. Pe Pe LED6 LED6 Mute snom technology AG 2007 Overview 7 snom 3x0 VoIP Phones User Manual 2e Preprogrammed Function Keys The preprogrammed function keys are preprogrammed as labeled The following functions are mapped onto them snom 320 snom 360 snom 370 English Redials a number see page 62 Redial Calls up the phone directory see page 81 Directory Transfers calls if supported by your PBX see page 76 Transfer SS Version 6 Calls up the main menu for gt Version 6 configuration changes Version 7 Not Menu sr see page 25 preprogrammed reserved for future applications Establishes a three party conference call see page 77 Places a call on Hold or resumes it see page 74 Version 6 Calls up the Maintenance menu it See Settings Version 7 Calls up the Settings menu pag Ce Switches call recording on and off sad pues RE if supported by your PBX pag Calls up information about the phones IP Pre aloe Help address MAC Address and Firmware Version pag CO Not preprogrammed CO Switches DND mode on and off see page 67 DND Retrieves messages from the voice mailbox see page 87 Retrieve if supported by your PBX 2f Context Sensitive Function Keys The snom 320 snom 360 and snom 370 have context sensitive function keys S1 to S4 below the display The current function of these keys is indicated by the text or symbol in the display
22. Press v Press CC S1 IP Adr IP Adr 192 168 0 10 192 168 0 10 Result The IP address of your phone is displayed e g 192 168 0 10 Action Access the web user interface of your phone Open the web browser of your computer Enter the IP address in the browser s address bar http lt IP Address gt or lt IP Address gt e g http 192 168 0 10 or 192 168 0 10 Confirm Result The phone s web user interface page is displayed in the web browser window Page Headline The menu is located on lt Menu gt lt Configuration Settings gt the left side the Menu Level 1 tb leb lib configuration of the Menu Level 2 section s settings Is done in the setting lt value gt lt Online Help gt window on the right Settings are grouped in setting lt value gt lt Online Help gt sections and or tabs For further details press See the icon next to the setting You will be forwarded to the appropriate description of the setting s function in our online knowledge database 26 e User Interfaces snom technology AG 2007 snom 3x0 VolP Phones User Manual English Phone Configuration Changes amp Warning Before you change the settings of the standard configuration read about the possible impact of your changes by clicking on the icon behind each setting to call up our online knowledge database or search it manually at http snom com wiki Action Navigate the web us
23. X gt Login gt Display Text for Idle Screen lt Your Idle Screen Text gt Note Text exceeding the maximum available space will be truncated Context Sensitive Function Keys Snom 320 360 and 370 only The functionality of the context sensitive keys see page 8 and 91 for the idle screen can be changed snoms00 snom820 snom 860 snom870 Not supported See page 91 for available functions Setup Function Keys 1 54 Default setting 20 e Getting Started snom technology AG 2007 snom 3x0 VolP Phones User Manual English XML Idle Screen snom 360 and 370 only The position of the analog or digital clock SIP identities etc can be defined in XML files one each for each SIP identity By changing the identity for outgoing calls see page 53 the predefined XML file will be loaded and the idle screen appearance will change accordingly Note The usage of this functionality requires a web server For further information read the instructions in our online knowledge database anon 800 snom820 snom 860 snom870 Not supported Not supported Setup gt Identity X gt Login Tab gt Login Information gt XML Idle Screen URL lt URL gt e g http myserver screen1 xml snom technology AG 2007 Getting Started 21 snom 3x0 VoIP Phon User Interfaces Phone User Interface Menu Structure es U
24. call see page 74 Making a call e Press a Line key in idle state to select the extension SIP identity set under Context as the outgoing extension for this one call for permanent selection see page 53 Shared Line Note This feature must be supported by your VoIP PBX currently available for PBXnSIP Sylantro and Broadsoft Dependencies e Context lt SIP Identity gt e Number lt BLA SLA resource URI gt Description This key function is used by the Bridged or Shared Line Appearance BLA or SLA feature which allows users to share SIP lines and also provides status monitoring of the shared line Usage When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this usage and are blocked from using this line appearance until the line goes back to idle state or when the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension SLA members can monitor the status of the bridged line via the LED adjacent to the free function Shared Line key e LED on indicates the line is in use e LED off indicates an idle status For further information consult our online knowledge database snom technology AG 2007 Phone Configuration 4 1 snom 3x0 VolP Phones User Manual English Extension
25. http wiki snom com Accessories Expansion Module http wiki snom com Accessories Headset http wiki snom com Accessories Interface_Box http snom com download data_snom360v10en2 pdf 16 17 18 19 23 24 25 29 30 98 Appendix snom technology AG 2007 snom www snom com FE C
26. i 1234 1 1 gt A no symbol when in dialing mode or leave the handset on the hook and press Speaker Handsfree mode will be activated a symbol and a dial tone can be heard in the casing speaker The display shows il gt i 123 1 gt A no symbol when in dialing mode or switch from handsfree to headset mode by pressing CD Speaker Headset Headset mode will be activated E bd symbol and a dial tone can be heard in the headset speaker The display shows gt i 1 gt A C lt Clear no symbol when in dialing mode GMake sure the phone is in numeric mode see page 56 then enter the number using the alphanumeric keys see page 55 gt 12345678 gt 12345678 Enter Number 123 a L 1 gt A C lt 123456781 Press v to confirm that number is complete Result The phone number entered will be dialed snom technology AG 2007 Basic Call Functions 57 snom 3x0 VolP Phones User Manual English You can also make a call using handset or handsfree mode without confirming the previously entered number ____snom 800 snom820 snom 860 snom870 Enter the number to be dialed Lift the handset or press Cd Result The phone begins to dial Auto Completion Number Guessing Note The following setting must have been configured in advance Setup gt Advanced gt Behavior gt Number Guessing lt ON gt Setup gt Advanced gt Behavior gt Number Guessing Minimum Length lt 2
27. lt key event short cut gt Description Key events are predefined shortcuts to phone and call functions See the complete mapping on page 93 Usage Press a Key Event key to call the predefined function of the shortcut specified under Number Speed Dial Dependencies Context lt SIP Identity gt or lt Active gt e Number lt extension gt Description This key function allows you to speed up dialing numbers often used or hard to remember As opposed to key type Extension this key type does not provide Extension Monitoring amp Call Pickup Usage Press a Speed Dial key to call the extension specified under Number None Description This key function provides no functionality snom technology AG 2007 Phone Configuration 45 snom 3x0 VolP Phones User Manual English Maintenance Tasks Administrator Password Warning You need to know the administrator password to return to administrator mode otherwise you have to perform a reset to factory values All current setting changes will be lost Use the following URL to reset the phone http lt IPAddress gt advanced htm reset Reset Action Change the Administrator Password via Web user interface Setup Advanced gt QoS Security gt Administrator Password lt Your Password gt Setup gt Advanced gt QoS Security gt Administrator Password Confirmation lt Your Password gt Save by cli
28. off or dimmed when the phone is inactive for approximately 20 seconds o snom 360 Backlight is turned off completely o snom 370 Backlight is dimmed e Off Backlight is turned off completely e Always Backlight is on permanently Action Change the backlight mode snom300 snom320 snom 860 snom870 Not applicable Not applicable amp Enter the settings menu see page 25 and navigate through the menu see page 22 ZS Display gt Backlight Change the backlight mode by pressing gt Or lt gt Press to save the backlight mode or press Xx to abort or Setup Preferences gt General Information gt Use Backlight lt On gt lt Off gt lt Always gt Result The backlight mode has been changed 32 e Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Audio Configuration Tasks Volume You can adjust the volume of the currently used audio device when the phone is in dialing mode see page 57 or during an active call see page 71 Action Adjust the volume of the active audio device snom300 snom320 snom 860 snom870 Press When handset mode is activated the following screen appears in the display Handset Volume Handset Volume Handset Volume time Tr TTT UD OUUUUUUU Speaker Volume Speaker Volume time UI 00000000 Headset Volume Headset Volume time UD 0000000
29. snom technology AG shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this material Declaration of conformity Hereby snom technology AG declares that this phone is in conformity with the essential requirements and other relevant provisions of the European R amp TTE directive 1999 5 EC Details to be found at http www snom com snom technology AG 2007 Welcome 1 snom 3x0 VolP Phones User Manual English Important User Information Safety instructions Save these instructions Read these safety instructions before use Note When using your phone or connected equipment the following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury e Follow instructions in the equipment s user manual or other documentation e Always install equipment in a location and environment for which it is designed e For locally powered ac electrical outlet use Only operate within the specified transformer power voltage indicated If you are uncertain of the type of power supplied within the building consult property management or your local power company e For locally powered AC electrical outlet Avoid placing the phone s power cable where it can be exposed to mechanical pressure as this may damage the cable If the power supply cord or plug is damaged disconnect th
30. text can be evaluated on the web user interface Status gt System Information gt SIP Identity Status Example Identity 1 Status smith1 sip company com OK or Identity 1 Status 100 sip company com Authentication failed or Identity 1 Status 100 192 168 0 100 Not found Successful Registration The first extension SIP identity has been registered successfully and will be used for outgoing calls This is displayed on the idle screen as follows ext1 i time time Unsuccessful Registration lf the first extension SIP identity could not be registered the displays shows NR Not registered NR Not registered Note If the registration fails contact your network administrator snom technology AG 2007 Getting Started 19 snom 3x0 VolP Phones User Manual English Idle Screen The idle screen is always shown on the display when there is no activity Le no incoming outgoing active calls etc For further details see page 98 Default Idle Screen The default idle screen appears as shown below snom300 snom820 snom 860 snom870 date ext time Reg CHist Dir Speed b 3 Reg CHist Dir Speed Customized Idle Screen The idle screen can be customized Display Text The display text determines the appearance of extensions SIP identities on the idle screen and will be displayed instead of the SIP URI son 900 snom 820 snom 860 snom870 Setup gt Identity
31. 0 Decrease volume Increase volume or press or press S1 S4 Press to save the change or press x to cancel Result The volume of the active audio device has been adjusted snom technology AG 2007 Phone Configuration 33 snom 3x0 VolP Phones User Manual English Headset Use Physically connect your headset see page 11 and activate deactivate it for use If you are using a wireless headset and the snom wireless headset adapter the wireless mode is automatically activated Activation Action Activate the headset mode before making or answering a call son 800 snom820 snom 860 snom870 Setup gt Preferences gt General Information gt Use Headset Device nz or amp Enter the settings menu see page 25 and navigate through the menu see page 22 Press Headset Device Meador gt On Result Headset mode has been activated This is indicated on the display as follows Headset symbol is displayed during a call only Deactivation Action Deactivate headset mode amp Headset Device AE gt On Result Headset mode has been deactivated 34 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Ringtones Ringtones are used to indicate incoming calls see page 63 Mapping Different methods with different priorities 1 highest priority 5 lowest priority are used to assign a ri
32. 0 snom870 Not supported Press o Result Recording starts A blinking symbol is shown in the display while recording Turn Off Action Turn Off Call Recording snom300 snom 820 snom 860 snom870 Not supported Press Result Recording stops The recording is now available in your voice mailbox and a message waiting indication is sent to your phone 78 e Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Advanced Phone Functions Hot Desking The basic functionality allows logging off existing user accounts extensions SIP identities and logging on new user accounts extensions SIP identities Note This feature can be enhanced to allow automatic provisioning of customized phone configuration when different users logon to your phone the enhanced functionality must be supported by your VoIP PBX Logoff All Users Extensions SIP Identities Action Logoff all users extensions SIP identities snoms00 snom820 snom 860 snom870 See page 39 Removing All Extensions SIP Identities or To logoff off all extensions SIP identities more quickly and conveniently it can be programmed onto one of the free function keys Note The following setting must have been configured in advance Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Key E
33. 0 snom 370 Functionality Text Icon Text Denies incoming calls automatically DenyAll DenyAll Places a call on hold Resumes a call R O R Establishes a three party conference Disconnects a three party conference Cnf Off Cnf Off Mutes the active microphone Mute Unmutes the microphone nmute Turns on hands free mode Dooe Turns off hands free mode e Turns on casing speaker simultaneously Turns off casing speaker 92 Appendix snom technology AG 2007 snom 3x0 VolP Phones User Manual English Mapping of Key Events F_REC Toggles recording on off during an active call 8 78 F_RETRIEVE Retrieves the mailbox messages dials the last dialed record Mae Ml followed by redirection target F_CALL_LIST Shows the local call lists F_DENY Denies an incoming call 66 F_DENYALL Denies an incoming call and put the caller in the deny list F_SPEED_DIAL Offers the speed dial prompt F_REGS Shows the SIP registrations menu Ke F_MUTE Puts the current call on mute Le disabling 72 microphone F_ADR_BOOK Shows phonebook directory 81 F_DIRECTORY F_CONFERENCE Toggle control for 3 way conference F_TRANSFER Used to transfer a call Can be followed by the 76 transfer target Holds unholds current call F_DND Toggles Do Not Disturb DND feature F_CC Enables Call Completion feature while making a 59 F_CALL_COMPLETION call CCNR CCSB F_LOGOFF_ALL Logs off all SIP lines on the phone Needs 39 confirmation
34. 00 Press Cancel Result Sending of DHCP requests will be stopped and you will be prompted Are you using DHCP No the network does not use DHCP Yes the network uses DHCP Note Try to fix the problem which caused DCHP failure and proceed Press x for not using DHCP Press for using DHCP Result The phone will prompt you to Result The phone reboots and attempts enter the network settings manually again to contact a DHCP server within our network to receive valid network Warning Using the wrong network J settings parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please ask your network administrator 14 Getting Started snom technology AG 2007 snom 3x0 VolP Phones User Manual English 3M b Manual Basic Configuration When mass deployment is not used or incomplete you will be prompted to enter the basic configuration manually Phone User Interface Language Action The default phone user interface language is English Choose your preferred phone user interface language snom300 snom820 snom 860 snom870 Firmware Versions below 7 provide integrated multiple Not applicable language support Note Since Firmware Version 7 additional languages can Integrated multiple only be provided via mass deployment language support For further information read the instructions provided in our online knowledge database
35. 2007 snom 3x0 VolP Phones User Manual English Minibrowser This function enables your phone to use services provided by standard web servers using the HTTP HTTPS protocol Typical services are e To do lists e Stock information e Weather information e Provisioning e Scheduler e Phone directory Availability O m onom 20 e wem D ans Access You can configure access to the Minibrowser via web user interface using Action URLS pointing to XML files Action Access the Minibrowser via phone user interface ____snom 800 snom820 snom 860 snom870 The following settings must have been configured in advance in order to access the Minibrowser from the phone user interface Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Action URL gt Setup gt Function Keys gt Px gt Number lt URL to XML Minibrowser Application gt Press LEDx Action URL Result The XML file will be loaded and the Minibrowser displays the application on the screen snom technology AG 2007 Advanced Phone Functions 83 snom 3x0 VolP Phones User Manual English Presence This feature allows you to publish a presence state to indicate your current communication status in order to inform your contacts of your availability and willingness to communicate Note
36. Forwarding gt Timeout gt Timeout sec me in sec gt Setup gt Preferences Call Forwarding gt Event lt After Timeout gt Save by clicking on or T Call Forwarding gt Time amp 7 Call Forwarding gt 5 Timeout Target Press v Enter lt extC gt and press Enter Timeout target lt extC gt 2 Call Forwarding Time Press v Enter lt time insec gt and press Enter lt time in sec gt 1 Call Forwarding Event Press v Choose On Timeout and press v Result Call forwarding is activated Incoming calls are forwarded to extC when the time in seconds entered has passed without the call having been answered ext1 CFwd eh 70 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Active Calls Audio Operation Modes The audio operation modes handset handsfree and headset can be alternated during active calls Action Switch between handset handsfree and headset mode during an active call sem 300 __ enon 20 __ _anom 860 BE 970 _ Connected Connected lt extA gt extB no symbol when in handset mode ue aR Press Cd Press a or Speaker Speaker SpkOn You can either opt to stay in handsfree mode by replacing the handset or return to handset mode by pressing Speaker d or switch to headset mode Headset Headset Press v Press Press Result Headset Mode has been activated The display shows Connected
37. Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use Note The following settings if desired must be made before lock activation Setup gt Preferences gt Lock Keyboard gt Emergency numbers lt 1 gt lt 2 gt lt X gt Setup Preferences Lock Keyboard PIN to unlock lt PIN gt Locking Action Activate the keyboard lock ____snom 800 snom 820 snom 860 snom870 Press Li until the ik symbol is displayed Result The keyboard lock is activated Only set emergency numbers can be dialed Unlocking Action Deactivate the keyboard lock snoms00 snom320 snom 860 snom870 Press Li until the del symbol disappears from the idle screen Ifa PIN to unlock has been set you are prompted for the PIN Result The keyboard lock is deactivated snom technology AG 2007 Phone Configuration 29 snom 3x0 VolP Phones User Manual English Display Format The display format determines how extensions are shown to callers and phones being called Action Change the display format snoms00 snom 20 weng ann Setup gt Preferences gt General Information gt Number Display Style lt Full Contact gt The complete SIP URI is shown lt Name gt Only the SIP display name is displayed lt Number gt Only the number is di
38. This setting determines the registrar that is part of the SIP address format SIP URI account registrar Action Enter the registrar SIP domain of the first extension SIP identity snom 300 snom 320 snom 360 snom 370 Change the input mode if applicable and enter the first extension s registrar Note Acceptable entries are domain names or IP addresses e g sip company com 192 168 0 100 etc Registrar Registrar 123 Registrar Registrar 192 168 0 100 192 168 0 100 192 168 0 100 192 168 0 100 Confirm with v or abort with x Result The registrar of the first extension has been configured 18 Getting Started snom technology AG 2007 snom 3x0 VolP Phones User Manual English Registration The phone attempts to register the first extension SIP identity using the account registrar data provided by the automatic or manual initialization Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input mode or enter the password via the web user interface see page 38 H the password is not accepted by the SIP registrar you will be asked a second time to enter the password If this is also not accepted the registration process will be terminated for security reasons The registration status is shown on the idle screen see page 93 The complete status message sent by the SIP registrar in plain
39. ____snom 800 snom820 snom860 snom870 Navigate to snom s online knowledge database and read this article carefully Copy the ink of the appropriate update method recommended Update once to current official firmware release http provisioning snom com release update_once php Access the phone s web user interface be ow Version 7 Setup Advanced gt Update gt Setting URL and paste the ink into that field Save the change by clicking on and start the update by clicking on T The phone reboots automatically Warning Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore and the phone must be sent in for repairing at your own expense The phone automatically loads the necessary software from snom s web server successively The whole update process may take some time The phone will be initialized using the previously stored phone configuration Result The firmware is updated You can verify the successful update as described in chapter Version Check on page 48 50 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Reboot Note You should reboot the phone when you are challenged e g after applying changes to the phone configuration Action Reboot the phone snom 300 snom20 snomaeo snoma70 Setup gt Advanced gt Upd
40. above each key The key context for the idle screen can be customized see page 18 For the complete mapping see page 91 Mapping of Context Sensitive Function Keys 8 Overview snom technology AG 2007 snom 3x0 VolP Phones User Manual English 2g Message LED The Message LED is primarily used to visually indicate new voice messages stored on the mailbox of your PBX see page 87 Voice Mailbox When the following setting on your phone s web user interface is set to ON it can also be used to indicate the activities of your monitored extensions Dialog State gt see page 89 Extension Monitoring and Call Pickup and to visually indicate missed calls Setup gt Preferences gt General Information gt Message LED for Dialog State Missed Calls lt ON gt Message Type snom 300 snom 320 snom 360 snom 370 MWI yellow blinking red blinking Incoming Call yellow blinking see 2h Missed Call yellow steady yellow steady Dialog State yellow blinking yellow blinking Info Message z S 2h Call Indication LED The Call Indication LED is only available on the snom 370 It indicates incoming calls by a flashing red light 3 Audio Devices Your phone is equipped with two different audio devices e Casing speaker 8a and microphone 8b e Handset speaker 8c microphone 3d and hook switch 8e Optionally a headset can be attached as an additional audio device
41. air vents and cause overheating Note The phone can be powered either from the network PoE IEEE 802 3 af or from a 5 V DC power adapter for information on power consumption see page 97 Only use the 5 V DC power adapters listed below or an exact equivalent adapter approved by your local reseller We recommend this order snom Product Number Power Rating 00001164 10 5 W 90 264V AC 5 25V DC snom technology AG 2007 Getting Started 11 snom 3x0 VolP Phones User Manual English Phone Initialization After your phone has been powered up the system boots up and performs the following steps 1 Hardware Self Test A phone hardware se f test is run all LEDs light up 2 TFTP Update Screen The 7FTP Update Screen allows you to update the firmware along with setting the phone back to factory values som 300 Snom 320 Snom 360 Snom az Warning Use this option only when the phone is malfunctioning on reboot All settings will be lost and the phone is set back to factory values For TFTP update Press any key 2000 2007 snom technology 3A Automatic Phone Initialization The phone continues the initialization process by loading the last saved configuration 12 Getting Started snom technology AG 2007 snom 3x0 VolP Phones User Manual English 3A a DHCP Request By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network setti
42. asic Call Functions 6 7 snom 3x0 VolP Phones User Manual English Call Forwarding This feature allows you extB to forward an incoming call from extA to another phone number extC e g a cell phone or voice mailbox The following call forwarding events can be configured e Off Call forwarding is deactivated by default e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e Time Call forwarding is activated when the time in seconds entered has passed without the call having been answered Always Action Activate call forwarding event Always to extC ____snom 800 snom 820 snom 860 snom370 Setup gt Preferences Call Forwarding Always gt Target lt extC gt Setup gt Preferences Call Forwarding gt Event lt Always gt Save by clicking on Or Call Forwarding gt Always amp 7 Call Forwarding gt 3 Always Target Press v Enter lt extC gt and press Enter Always target lt extC gt 1 Call Forwarding Event Press v Choose Always and press Note To turn the call forwarding event Always on and off more quickly and conveniently it can be programmed onto one of the free function keys The following setting must have been configured in advance Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Ke
43. ate Reboot or ex amp Enter the settings menu and navigate through the menu see page 22 ZS Configuration gt Reboot amp 10 Maintenance gt 4 Reboot Reboot Press v Press aa Press v S3 Reboot Reboot Cancel Reboot Press Result The phone reboots Rebooting Rebooting snom technology AG 2007 Phone Configuration 5 1 snom 3x0 VolP Phones User Manual English Factory Reset Note You should reset the phone only in the following situations e The phone configuration was changed and the phone is not functioning anymore e The help desk of your vendor or snom partner advised you to do so Action Reset the phone configuration to factory values Enter the settings menu see page 25 and navigate through the menu see page 22 until the following screen is displayed ZS Configuration gt Reset Reset Press v Press S2 Admin Mode Pwd Admin Mode Pwd Warning H you confirm by entering the admin password all current setting changes will be lost and your phone must be configured anew manually unless mass provisioning is used 52 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Basic Call Functions Outgoing Calls Extension SIP identity for Outgoing Calls Example There are two extensions ext1 ext2 registered on your phone ext1 is currently used for outgoing calls Acti
44. cking on Result The administrator password has been changed Operation Modes The default operation mode is Administrator Mode User Mode User Mode limits the configuration rights Le no access to parts of the menus on both web and phone user interface Action Enable User Mode via Web or Phone User Interface snom300 snom 820 snom 860 snom870 Setup Advanced gt QoS Security gt Administrator mode OFF Save by clicking on or not not T Enter the settings menu and navigate supported supported through the menu see page 22 amp 10 Maintenance gt 1 User Mode Press Result User Mode has been enabled 46 e Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Administrator Mode Administrator mode grants unlimited access to the phone configuration on both web and phone user Interface Action Enable administrator mode via web user interface or phone user interface anon 800 snom 820 snom 860 snom870 Setup gt Advanced gt Enter Administrator Password Save by clicking or not not T Enter the settings menu and navigate supported supported through the menu see page 22 amp 9 Maintenance gt 1 Administrator Mode Press v Enter the administrator password and press v Result Administrator Mode has been enabled Firmware Update The phone is
45. class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does not cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help HAC Hearing Aid Compatible The measurements are conduced according to FCC 47 CFR 68 316 and 68 317 edition 2005 Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance Unauthorized changes or modifications could void the user s authority to operate the equipment snom technology AG 2007 Appendix 97 snom 3x0 VolP Phones User Manual English Endnotes Special character
46. delivered with pre installed software firmware which allows operating your phone flawlessly If you require updating the phone s firmware you can aquire a new version at snom s website http snom com firmware html or http wiki snom com Firmware Note Only advanced users should conduct a firmware update If your phone operates in a locally hosted VolP PBX environment ask your system administrator Versions Several major firmware versions have been released for snom phones O em ang enne Lamm Release 3 Release 3 Release 4 Release 4 Release 5 Release 5 Release 6 Release 6 Release 6 Release 7 Release 7 Release 7 Release 7 snom technology AG 2007 Phone Configuration 4 7 snom 3x0 VolP Phones User Manual English Methods Firmware updates can be conducted using the following methods Only for advanced users or system administrators 1 Manual TFTP update Exceptional situations or downgrade see page 12 2 Manual update downgrade Most convenient when updating downgrading within the same major release level e g 6 X from version 6 2 3 to 6 5 10 etc Note We do not recommend manual updates between different major release levels e g from 3 X 4 X 5 X to 6 X or 6 X to 7 X Use gt automatic updates instead 3 Automatic update This method updates your phone firmware to the current official release Manual update or downgrade Note This method requires an internet connection
47. e 29 Display A EE 30 Display Configuration E 31 Display eet 31 el elle MOES n E A 32 Audio Gontigtiration RR ET E ER 0110 20 ee 33 F ES SU SSSR lt a ia 34 Geen 35 SIP Identity Configuration TaS Kissin aa 38 Adding Editing EE saaa A ne 38 Blocking Ee 39 Removing Ee 39 Function Key Configuration Tasks isa anime anstintennstinnte 40 DIRE SSDS ae mea nd nn La nt it 40 RSV TYPES enee 40 KE Eeer 46 Administrator ee an NN nent ie inner 46 Operation ee 46 PIR AS Update EE 47 R DOD ee 51 e EE 52 Basic Call tee EE 53 Outgong Calza anna 53 Extension SIP identity for Outgoing Cales nn 53 Making hs Gs eee an a eo de die 54 Auto Completion Number Guessing rennes 58 Gall ele e 59 Gall El 62 IC Mn e an A A EER id td cite 62 PEOIA ey ete eer re eee rt rece N 63 ele Te EE 63 PGCE PEI GAC OTN RE 64 AN VaN E 64 Denying Incoming CAISSE ae 66 Denying Incoming Calls Automatically sin 66 DND Do Not Disturb Mode Ra EE EE et 67 Call e lee EE 68 Achiv Call ue Us ne Eaa oer Oo ree eer ee arte erator 71 Audio Operation Modes ss sascccse es ccase cases sesescsasecvasesesesescscscucssutetinsasstatecasetetesasctateinistatarasdidteiaieianascdieuauee 71 MERS E al ape E 72 Multipl Speaker MO tre ne nn rl terne male te 73 HON Ha i RESUME anni ananas 74 Cal Trans Cece tr nn 76 EEN 77 Gal Recording te tees cc de cc nn 78 Advanceg Phone ene den denim a aAa SAS 79 FAG CS ln D area eee E A ie dt in fe 79 Logoff All U
48. e product and contact qualified service personnel e Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 1 2003 e Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance Unauthorized changes or modifications could void warranties and the user s authority to operate the equipment e Do not use the phone to report a gas leak in the vicinity of the leak e Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowIl kitchen sink wet basement or near a swimming pool e Do not insert any object into equipment slots that is not part of the product or auxiliary product e Do not disassemble the product Contact a qualified service agency when service or repair work is required e Do not use a phone other than cordless type during an electrical storm Disposal of the product Your product should not be placed in municipal waste Please check local regulations for disposal of electronic products 2 Important User Information snom technology AG 2007 snom 3x0 VolP Phones User Manual English Overview Hardware Components The main hardware components of your snom VolP phone are the display 1 the keypad with LEDs 2 and the audio devices 3 snom 300 snom 320
49. ee page 54 you can enter digits lower upper case or special characters Input mode snom 300 snom 320 snom 360 snom 370 1 ABC 2 DEF 3 Digits 1 2 3 Special Upper case T acts ABC2 DEF3 Lower case abc2 def3 om 4 5 Digits 4 5 6 Upper case GHI4 JKL5 MNO6 Lower case ghi4 jkI5 mno6 eer d TUV 8 Digits 7 8 9 Upper case PORS7 TUV8 WXYZ9 Lower case pars7 tuv8 wxyz9 Digits O Lower Upper case space _ 0 6 Overview snom technology AG 2007 snom 3x0 VolP Phones User Manual English 2c Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type snom 300 snom 320 snom 360 snom 370 E Adjusts the volume see page 33 e a Toggles handsfree mode see page 71 Speaker Speaker basi Redials a number see page 62 i i Toggles headset mode see page 71 D Mutes unmutes the seepage 72 Mute microphone 2d Free Function Keys Free Function Keys are programmable keys which can be used for various functionalities see page 39 If not otherwise stated the adjacent LED will light when the assigned functionality is turned on snom 300 snom 320 snom 360 snom 370 LED7 O P7 J Pm m CH Len LED1 L1 LED8 gt P8 J P2 P2 C 1 LED LEZ L2 LED9 P9 J Ps Ps Ci Lens LED3 Redial LED10 IT P10 J C gt m m CI Lena LED4 Directory LED11 IT P11 J3 C gt ps a Cl L ps LED5 Transfer LED12 IT P19
50. er interface change configurations and save changes snoms00 sung weng snom370 The following syntax will be used throughout this manual Menu Level 1 gt Menu Level 2 gt Tab Section gt Setting lt Value gt e g Setup gt Identity 1 gt SIP gt Proposed Expiry lt 1 Day gt You have to save the configuration before the setting change takes effect by clicking on the button located at the bottom of each page Note Some setting changes require a reboot of your phone see page 51 snom technology AG 2007 User Interfaces 27 snom 3x0 VolP Phones User Manual English Phone Configuration General Configuration Tasks Language The default phone and web user interface language is English You can change the language for the phone user interface and the web user interface independently from each other snom300 snom820 snom 860 snom870 Firmware Versions below 7 provide integrated multiple Not applicable language support for both phone and web user interface Note Since Firmware Version 7 additional languages can Integrated multiple only be provided via mass deployment language support For further information read the instructions provided in our for both phone and online knowledge database web user interface Phone User Interface Language Action Change the language of the phone user interface ____snom 800 s
51. ess LED8 JC jr o Press o e Redial Redial Redial The previously dialed numbers are The list of previously dialed numbers is displayed one at a time displayed Use to navigate through the entries Begin dialing the displayed or highlighted entry pick up the handset or by pressing Result A previously dialed number is redialed 62 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Incoming Calls Call Indication An incoming call is indicated acoustically and visually Acoustic e Ringtone see page 34 Visual e Fast Blinking LEDs o LED adjacent to CW Free Function Line Key Note Use the default settings see page 41 Setup gt Function Keys gt Px Context lt Active gt i e the extension for outgoing calls is used Type lt Line gt Number lt empty gt o Message LED see page 9 o Call Indication LED snom 370 only see page 9 e Flashing backlight not available on snom 320 see page 32 e Display o Calling party s extension o Calling party s picture snom 370 only o Called party s extension SIP Identity index Example Ringing Screen Appearance calling party extA called party extB al a o E time extA name __extA number extB name extB number When the following settings are made the ringing screen will change appearance Setup gt Preferences gt General Information gt Show Identity Inde
52. esume the highlighted one with v Calls on Hold 3 Calls on Hold 3 i extA Press lt 74 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Calls on Hold 3 Calls on Hold 3 EZ extC Leit snom technology AG 2007 Basic Call Functions 75 snom 3x0 VolP Phones User Manual English Call Transfer This call function allows your phone extB to transfer an active call from extA to a third phone extC without announcing the call to extC Blind Transfer or with prior announcement Attended Transfer Note Your VolP PBX must support this functionality Blind Transfer Action Perform a Blind Transfer sren 500 som 820 ee 970 Connected Connected lt extA LED5 ps Transfer Transfer extA Will be placed on hold automatically Enter extC and press or hang up to confirm Result The call from extA is blindly transferred to extC If extC is busy or not responding there will be no feedback to extB and the call would be forwarded to extC s voicemail if so configured Attended Transfer Action Perform an Attended Transfer ____snom 800 snom 820 snom860 snom870 Place the caller on hold see page 71 and then dial extC s number When extC answers announce the call H extC wishes to accept the call press LED5 pe e o Transfer Transfer The list of held calls is displayed If there is more than
53. formerly Destination Dependencies Context lt SIP Identity gt e Number lt monitored extension gt Description This key function allows you to monitor the status idle ringing or busy of other extensions SIP accounts within your VolP telephony environment and to pick up unanswered calls to those extensions Additionally the Speed Dial and Manual Call Forwarding functionality is provided by this key function Usage e Extension Monitoring amp Call Pickup See the detailed description on page 89 Note Your VolP PBX must support this function RFC 4235 compliant e Speed Dial Key Press an Extension key during idle state to dial the extension specified under Number e Manual Call Forwarding Press an Extension key to forward an incoming call to the extension specified under Number without answering it first Park Orbit Note Your VolP PBX must support this feature a valid park orbit extension SIP account is required Dependencies e Context lt SIP Identity gt e Number lt park orbit extension SIP account gt Description This key function allows you to park a call on one phone and continue the conversation from any other phone Usage e Call Parking Press a Park Orbit key to park an active call in the park orbit specified under Number The adjacent LED starts blinking on your phone and on any other phones using the free function
54. h x Result Your presence state has been changed and will be published to your contacts snom technology AG 2007 Advanced Phone Functions 85 snom 3x0 VolP Phones User Manual English Contact Presence The Contacts list shows the presence state of your contacts without you having to call them Action Check the presence state of your contacts ____snom 800 snom 820 snom 860 snom870 not not supported supported Contacts Sx Contacts Contacts i W Contact 1 Contact 2 Contact 2 D Contact 3 e Contact 3 Result The Contacts list is displayed and you can check the presence state of your contacts as indicated by the following symbols by using 86 Advanced Phone Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Voice Mailbox Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone Note Your VoIP telephony system must support this functionality New voice messages can be indicated both acoustically and visually as described below Acoustical Indication A Message Waiting Indication MWI notification tone sequence can be played when a new message arrives The MWI Dial Tone is a stuttering tone which can be played when a new call is started Action Activate acoustical indication when a MWI arrives _snoms00 snom 820 snom 860 snom870
55. ill be displayed Use for navigation through the list Dial the highlighted entry by pressing snom technology AG 2007 Advanced Phone Functions 8 1 snom 3x0 VolP Phones User Manual English Call Lists Your phone maintains locally stored lists of missed received and dialed calls Each list entry has a timestamp and shows the called or calling party number respectively maximum of 100 entries per list is supported Note When the phone is rebooted the entries on all lists are cleared Save them to another file if you need to keep the information Repeated calls from or to the same number will show the time of the last call and the total number of calls dialed missed received We recommend using the web user interface to import or delete call list entries Operation gt Home Action Access call lists on the web or phone user interface snom300_ snom 820 snom 860 snom870 Operation gt Home gt Dialed Numbers Missed Calls Received Calls or amp Press a CHist S2 Call History Call History Missed Missed Received Dialed Select a list by Select a list by pressing pressing A Missed Received Dialed A A 4 ojora Select a list by pressing gt l or lt S1 S2 S4 x Press v Press v Result The Call History Lists are displayed Dial the highlighted entry by pressing v see also page 62 82 Advanced Phone Functions snom technology AG
56. ime zone has been configured 16 Getting Started snom technology AG 2007 snom 3x0 VolP Phones User Manual English 3M c Logon Wizard The Logon Wizard screen is shown when no extension SIP identity has been configured yet Action Enter the Logon Wizard snom300 snom820 snom 860 snom870 This step is This step is Welcome time skipped skipped Press a key Welcome Press a key to Press a key Result The Logon Wizard will guide you through the manual configuration steps for setting up your first extension SIP identity Note Please use the logon information provided by your system administrator or Internet Telephony Service Provider ITSP For further information read the instructions in our online knowledge database Account SIP username This setting determines the account that is part of the SIP address format SIP URI account registrar Action Enter the account SIP username of the first extension SIP identity snom300 snom820 snom 860 snom870 Change the input mode if applicable and enter the first extension s user name Note Acceptable entries are digits or letters e g 100 turner smith etc Account 123 Account 100 100 Confirm with v Result The account of the first extension has been configured snom technology AG 2007 Getting Started 17 snom 3x0 VolP Phones User Manual English Registrar SIP domain
57. istrator mode is the default setting with full configuration rights For further details see page 46 47 Note The default administrator password is 0000 four zeros Documentation The following table shows all documentations available for snom phones Format Contents Where found tee Language Quick Start e Contents of delivery and basic e In phone Guide set up of phone package e Phone user interface settings e PDF User Manual e Web user interface settings e Download s Multilinaual e Basic phone and call functions g Note For a complete set of user manuals refer to http wiki snom com Documentation 10 Overview snom technology AG 2007 snom 3x0 VolP Phones User Manual English Getting Started Phone Installation Install your phone using the Quick Start Guide included in the package Installation Step snom 860 snom 870 Attach the footstand for factory factory factory horizontal placement fitted fitted fitted Connect the following B B B components to your phone B B B Handset via handset cord Optional Expansion module Network optional PoE via Ethernet cable Optional Power supply if PoE is not used Optional PC via 2 Ethernet cable Optional Headset Not Adjust the display angle applicable Place the phone on an even horizontal surface Do not place it on carpets or other D materials containing fibers that could block the
58. lt extA gt extB snom technology AG 2007 Basic Call Functions 71 snom 3x0 VolP Phones User Manual English Mute Unmute This function allows you to mute the microphone of the active audio device during a call Le the other party cannot hear you Unmute the microphone to return to normal conversation Mute Action Mute the microphone of the active audio device during a call snom300_ snom820 snom 860 snom870 Press or press Mute ee S2 Result The microphone of the active audio device has been muted and the other party cannot hear you This is indicated as follows extA 1 10 SextA x 1 10 Mute ai Unmute LED 6 lights up Do re Hess ES Mute Unmute Action Unmute the microphone of the active audio device during a call Press ap spe ea e Press or press Mute Unmute Unmute Unmute S1 Result The microphone of the active audio device has been activated again This is indicated as follows 72 e Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Multiple Speaker Mode This option is only available during an active call and allows you to use two speakers simultaneously for listening handset casing speaker or headset casing speaker Enable Casing Speaker Action Turn on the casing speaker during an active call when in handset mode snom300 snom820 snom 860 snom870 Not applicable Connected time
59. nd delete their configuration data from the phone The phone can no longer be used and must be initialized anew snom300 snom 620 enoma o wenn Setup gt Identity X gt Login Tab gt Login Information Remove all identities Result All extensions are unregistered and removed from your phone configuration The phone is placed out of operation and by default the logon wizard see page 17 will be shown on the display This behavior can only be disabled via mass deployment logon_wizard OFF snom technology AG 2007 Phone Configuration 39 snom 3x0 VolP Phones User Manual English Function Key Configuration Tasks Various functionalities can be mapped onto the free function keys Px see page 7 the adjacent yellow LEDs show their current status ____snom 800 snom820 songen snom370 6 free function keys 12 free function keys P1 P12 P1 P6 Note We recommend using the web user interface to program the free function keys as it is more convenient amp Setup gt Function Keys gt Px Input fields Context The default setting is lt Active gt i e the functionality chosen under Type will be applied to any currently active extension SIP identity for outgoing calls see page 53 If a specific extension SIP identity is chosen from the pull down menu the functionality under Type will be applied only to the chosen extension SIP identity Type
60. ngs e g IP address netmask gateway DNS server etc The message Sending DHCP request is displayed briefly and the obtained IP address and the phone s MAC address are displayed snom300 snom320 snom360 snom370 IP Adr IP Adr IP Adr P Adr 192 168 X X7 192 168 X X 192 168 X X 192 168 X X MAC MAC MAC MAC 0004132XXXXX 0004132XXXXX 0004132XXXXX 0004132XXXXX Note If your network does not use DHCP proceed to chapter 8M a Manual DHCP Setup on page 14 3A b Mass Deployment A mechanism called mass deployment can be used to fully customize your phone automatically Note If your IP telephony system supports automatic initialization but any of the previously described steps have failed inform your system administrator For further information regarding mass deployment read the instructions provided in our online knowledge database snom technology AG 2007 Getting Started 13 snom 3x0 VolP Phones User Manual English 3M Manual Phone Initialization If your IP telephony system does not support automatic initialization use the following instructions 3M a Manual DHCP Setup H your phone cannot contact a DHCP Server for any reason the message Sending DHCP requests is displayed permanently Action Stop the phone from sending DHCP requests snoms00 snom 20 weg aam Sending DHCP requests Sending DHCP requests Sending DHCP requests PTT TT III OOUOUU00
61. ngtone to an incoming call Only for advanced users or system administrators 1 SIP Header Alert Info contains URL of a custom melody ringtone file Setup Advanced gt Audio gt A ert Info playback ON 2 SIP Header Alert Info refers to 70 built in ringtones Silent Setup gt Preferences gt Alert Info Ringer gt a Alert Internal External Group Text lt Text used in Alert Info to assign a ringtone to internal external group calls gt b Alert Internal External Group Ringer lt Ringer 1 10 Silent gt For phone users 3 Contact types in the directory see page 81 can be mapped to gt 10 built in ringtones Silent 1 custom melody ringtone Setup Preferences Directory Ringtones lt Ringer 1 10 Silent Custom Melody URL gt Setup Preferences Custom Melody URL lt URL to a WAV file on a HTTP S server gt 4 Each extension SIP Identity can be mapped to gt 10 built in ringtones Silent 1 custom melody ringtone Setup Identity X Login Login Information Ringtone lt Ringer 1 10 Silent Custom Melody URL gt Setup Identity X Login Login Information Custom Melody URL lt URL to a WAV file on a HTTP S server gt 5 Default ringtone can be mapped to 70 built in ringtones Silent Setup gt Preference gt Ringtone defaults gt Default Ringer lt Ringer 1 10 Silent gt
62. nom 820 snom 860 snom370 Setup Preferences gt General Information gt Language our Language or T General Settings gt Language Preferences gt Language Result The language of the phone user interface has been changed Web User Interface Language Action Change the language of the web user interface snom300 snom 820 snom 860 snom870 Setup Preferences gt General Information gt Web Interface Language our Language gt Result The language of the web user interface has been changed 28 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Time and Date H the time zone has been set correctly the correct time and date for your time zone will be displayed automatically taking daylight saving time if applicable into consideration Action Change the current time zone snoms00 snom 820 snom 860 snom870 Setup gt Advanced gt Network gt Time gt Time zone lt Your Timezone gt or T Other Settings gt TimeZone amp Preferences gt TimeZone Result The current time zone has been changed and the correct time is displayed Note If the time analog or digital clock is not displayed at all check the accessibility of the NTP time server Setup gt Advanced gt Network gt Time gt NTP Time Server lt NTP Time Server gt Keyboard
63. nual describes the functions and features of the snom3x0 VoIP phones as they are programmed for delivery from the factory There may be some differences in the way your phone is programmed Please consult your system administrator if you need further information The latest version of this user guide can be downloaded from http wiki snom com Documentation Note The snom3x0 VoIP phones are IP phones that conform to the SIP standard RFC 3261 and they can only be used within a network that supports this type of phone Copyright All rights reserved No parts of this publication may be reproduced stored in retrieval systems or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the publisher except in accordance with the following terms When this publication is made available on snom media snom technology AG gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use snom technology AG will not be liable for any damages arising from use of an illegally modified or altered publication Warranty SNOM TECHNOLOGY AG MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
64. on Select exf2 for outgoing calls ___snom 800 snom820 snom 860 snom870 ext1 time date ext1 time time Result The extension displayed will be Result The Result The used for outgoing calls extension indicated highlighted by amp will be used extension i will for outgoing calls be used for outgoing calls snom technology AG 2007 Basic Call Functions 53 snom 3x0 VolP Phones User Manual English Making Calls You can make calls using the supported number formats described below Change the input mode in accordance with the number format see Input Mode on page 55 Use the appropriate audio operation mode see page 57 for dialing Supported Formats The following types of numbers addresses can be dialed Phone Numbers ____snom 800 snom 820 snom 860 snom870 Phone numbers format is specified in E 164 e g 0049030398330 or 4930398330 e Use the alphanumeric keys C 1 to _ 0 see page 6 e Use numeric input mode 123 see page 56 SIP Addresses SIP URI son 900 snom820 snom 860 snom870 SIP addresses SIP URI format is specified in RFC 3261 e g 123456 snom com abcd 192 168 0 2 etc e Use the alphanumeric keys 1 to __0 see page 6 e Use numeric input mode 123 see page 56 and or alphanumeric mode abc ABC see page 55 IP Addresses Note We do not recommend the use of IP addresses snom800 snom320 snom360 snom370 IP addresses P
65. one held call choose the party you want to transfer by using and press v or sz to confirm Number extA Number extA Edit Cancel Result The call from extA is transferred to extC 76 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Conference This call function allows your phone extA to establish a three party conference i e three phone parties can communicate with each other Establishing Action Establish three party conference on your phone extA snom300 snom320 snom 860 snom870 Call extB and place the call on hold see page 71 Call extC and initiate the conference as follows extC 0 10 A or press Cnf On at Conference p E Cnf On Press v S4 S4 Result The three party conference has been established The participants extA extB and extC can hear each other This is indicated as shown et 0 10 Cnf Off KH Cnf Off Cnf Off at Cp L C S4 S4 S4 Disconnecting Action Disconnecting a Conference son 800 snom820 snom 860 snom870 Press v Press A or press Conference Cnf Off Cnf Off snom technology AG 2007 Basic Call Functions 77 snom 3x0 VolP Phones User Manual English Call Recording You can record active calls The recordings are available through your voice mailbox see page 87 Note Your VolP PBX must support this functionality Turn On Action Turn On Call Recording ___snom 820 snom86
66. r Manual English Action Receive another incoming call at extC while in an active call at extA snom300 snom820 snom 860 snom870 Another incoming call is signalized on the display and by the blinking LED2 LED CH Ip ene Jr Answer the call by pressing the free function Line key next to the blinking LED2 Result The first active call on the free function Line key P1 is placed on hold and the 2 incoming call on the free function Line key P2 is accepted This is indicated by a slowly blinking LED1 and a permanent lit LED2 Additionally a tone sequence can be played to remind you of the waiting call extC 1 10 Connected a L BEER ad extC LED Jm pe Ins snom technology AG 2007 Basic Call Functions 65 snom 3x0 VolP Phones User Manual English Denying Incoming Calls Action Deny an incoming call to extA maoo PE E CEE time Bike GE A lt extA name __extA number extB name extB number Press x Result The incoming call has been denied Denying Incoming Calls Automatically Note The following settings must have been configured in advance via mass deployment or manually Setup gt Advanced gt Behavior gt Deny All Feature lt ON gt Snom 300 only Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px gt Number F_DENYALL
67. rsion X Y Z by right clicking on the File Symbol Access the phone s web user interface Setup gt Software Update gt Manual Software Update Setup gt Firmware and paste the ink into the Firmware field Start the update by clicking on T The phone reboots automatically and you are prompted to confirm the update Press to confirm or press x to abort the update process The phone loads the new software from snom s web server This process may take some time depending on the lt File Size gt and the speed of your internet connection amp Warning Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore and the phone must be sent in for repairing at your own expense After successful download the old firmware is erased and the new firmware is written into the phone s flash memory The phone reboots again and will be initialized using the previously stored phone configuration Result The firmware is updated You can verify the successful update as described in chapter Version Check on page 48 snom technology AG 2007 Phone Configuration 49 snom 3x0 VolP Phones User Manual English Automatic update Note This method requires an internet connection The automatic update is conducted via the phone s web user interface Action Conduct an automatic firmware update
68. s are 1 0 amp lt gt http wiki snom com Documentation The Portable Document Format PDF is a cross platform open file format for documents Not included in delivery http wiki snom com Firmware Update TFTP_ Update DHCP Dynamic Host Configuration Protocol is a standardized protocol used by network devices to obtain IP addresses and other parameters from a DHCP server router etc X arbitrary number http wiki snom com Mass_deployment http wiki snom com Firmware V7 XML_ Settings File Format Language tags http wiki snom com Interoperability 1 Uniform Resource Identifiers are used to identify or name a resource e g e mail SIP on the Internet http wiki snom com Functions Phone ldle Screen X 1 12 except snom 300 X 1 4 IT http wiki snom com Settings lanquage http wiki snom com Settings web_ language http wiki snom com Mass_deployment http wiki snom com Accessories Interface_Box http wiki snom com Interoperability http wiki snom com Mass_deployment http wiki snom com Web _Interface V7 Function_Keys http wiki snom com Interoperability Sylantro http wiki snom com Interoperability Broadsoft http wiki snom com Functions Phone Action URL http wiki snom com firmware html http wiki snom com Firmware Update Automatic Update Service http wiki snom com Web Interface V6 Address Book http wiki snom com Web Interface V7 Directory
69. s to register the new user see page 19 Note The enhanced functionality requires the following steps 1 The log off information is sent to the VoIP PBX via Action URL og off gt The new user information is sent to the VoIP PBX via Action URL lt Log on gt 2 3 The VoIP PBX sends a reboot request to the phone 4 The phone restarts and will be provisioned with customized configuration settings 80 Advanced Phone Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Directory The built in phone directory stores the names and phone numbers of your contacts and allows you to group them into friends family members colleagues and VIPs which groups can be assigned distinct ringtones See page 35 anon 800 snom820 snom 860 snom870 100 entries max 250 entries max Contact Types Friends Family Colleagues VIP Deny List Note We recommend using the web user interface to add or edit entries import or delete directory more conveniently e Releases lt 7 amp Operation Address Book e Release 7 amp Operation gt Directory For further information read the instructions for release 6 and release 7 in our online knowledge database Action Access the phone directory Press or press ae LED4 p4 ae GEI Directory Directory os SEH S3 S3 Result The phone directory entries w
70. ser Manual English The phone user interface provides access to the following three level menu structure Level 1 Level 2 and Level 3 in order to perform changes to the phone configuration Note This menu structure only refers to firmware release 7 ____snom 820 snom 860 snom 870 Call Forwarding Timeout Target Call Fwd Time Phone Behavior Select Function Key Key Type Number General Settings Headset Device xX Off On Volume Settings Hand 22 e User Interfaces Call Forwarding S1 Off Timeout Target Call Fwd Time Phone Behavior S1 CWI S4 FKeys Select Function Key Key Type Number General Settings Configuration 1 Display 1 Contrast Only Name Only Number Name Number Number Name Show Full Contact 3 Backlight XOn Off Always 2 Ring Tone 1 Choose Reg Ring Tone 3 Audio 1 Headset Device Off On 2 MWI Notification Beep Reminder Silent 4 Preferences 1 Language Select Language 2 Time Zone Select Time Zone 3 Tone Scheme Select Tone Scheme by country snom technology AG 2007 snom 3x0 VolP Phones User Manual English ____snom 800 snom 820 Tonon 860 snom 870 Other Settings Headset Device 5 Identity Volume Settings 3 Edit User Web Interface S2 Head Select ID gt Edit Account gt Change Volume Edit Registrar KHTTP amp HTTPS Off S4 Speaker 4 Logoff User HTTP
71. sers Extensions SIP Identities us 79 Logon New User Extension SIP denttv ENEE 80 Mieren EE 81 CAISSE a a T sce tenet N 82 VIII ROW SOF sess san nee nn nn nues 83 Avala VOL LIN EE 83 PCCCSS Re en tnt eres 83 POSEN CG A rece A de in di NN ei 84 Changing the Presence State sis 85 SONTAG PRE SC CG SSSR A A el eee en 86 VOICE MANOO ss ut au te ed ut tetes 87 PRE OU SEC all VAC RENO EE 87 Visual ee e de WEE 88 Retrieve New Messages gege 88 Extension Monitoring and Call Ge re E 89 Busy Lamp Field BLF feature ane een ananas ed nn 89 ES EE 90 Ee eege Eeer 90 PAOD LAC Ir 91 Mapping of Context Sensitive Function Keys 91 idie SS SIA acre nt nn nn ns ne ann ets 91 BASIC AVI CHET OI race lle unie nent 91 Helle Enter wll SChOCIN EE 92 Ringing Calling Connected Holding Transfer Conference screens sess 92 Mapping Of REV EVERI S su nn lc nt tn 93 VANES Eeer 94 Eed 95 Expansion Module a le nutella 95 e CO RSS aena E A A O E A 95 Wireless Headset AGADIR EE 96 Power CONSUMPTION NEE 97 SE E EE 97 ENOMOTO S EEN 98 snom 3x0 VolP Phones User Manual English Welcome Welcome to the user guide for the snom3x0 VoIP phones This manual describes the available features of the phone when it is connected to a SIP RFC 3261 compliant PBX The functions and features available with this phone are designed for easy use in many different phone handling situations The user ma
72. sh Settings Menu Action Enter the phone s Settings Menu to perform manual changes to your phone configuration ____snom 800 snom 320 snom 860 snom870 Press Settings Result The Settings Menu is shown on the display Off Off TimeAlways Busy Ringtone Audio Preferences Navigate through the different menu levels as follows En Sen ere sr Move through Move through Move through Leet d evel 2 by pressing Level 2 Level 3 by pressing by pressing or gt or lt 1 gt vloris v V V Move through Enter Enter Level 2 Level 3 Level 2 Level 2 by pressing by pressing by pressing Move through Leve 3by pressing Enter Level 2 by pressing d D gt or lt gt The currently active setting is indicated as follows Aand Level 2 active active Level 3 First displayed menu item Level 3 First displayed menu item Press to save the changes or press x to abort snom technology AG 2007 User Interfaces 25 snom 3x0 VolP Phones User Manual English Web User Interface The symbol amp indicates the use of the web user interface to change settings or operate your phone You can use the web browser of any computer attached to your network Access Action Look up your phone s IP address snom300 snom820 snom 860 snom870 Press then lt v Information lt Information gt IPAd IPAdr MAC Version IPAdr
73. sions is ringing you can select that call and press v Result The selected call is picked up 90 Advanced Phone Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Appendix Mapping of Context Sensitive Function Keys The following table gives an overview of the individual functions and its relation to the text or symbol displayed above each key as mentioned on page 8 Idle screen snom 320 snom 360 snom 370 Bune onu Text Icon Text Calls up Registration List default S1 Calls up Call History Lists default S2 CHist Calls up Phone Directory default S3 Dir Dir Speed Dial Prompt default S4 Speed Calls up Presence State List Presence ER Presence Calls up Contact List ae Contacts Calls up Extension Monitoring List o En Calls Retrieves new voice mail messages VMail Basic navigation snom 320 snom 360 snom 370 Functionality Text Icon Text Cancels or aborts actions Cancel Em Cancel Confirms actions O Scrolls down in a list Down Scroll up in a list Up Moves the Cursor to the right a Moves the Cursor to the left Moves to Next Item snom technology AG 2007 Appendix 91 snom 3x0 VolP Phones User Manual English Edit Enter number screen snom 320 snom 360 snom 370 Functionality Text Icon Text Ringing Calling Connected Holding Transfer Conference screens snom 320 snom 36
74. snom User Manual snom 300 320 360 370 english www snom com snom technology AG 2007 All rights reserved For questions regarding the product please contact your snom Certified Sales Partner Also visit us on http www snom com 130907 UMEV21_AF Table of Contents WV CIC OMICS ne teste ea astra ne on Le in tt ana 1 COPY E 1 LAURE EE 1 D claration of COMPOMMILY sas nn en teen ae aie N a 1 Important User eegne EE 2 SAS VINS ei ESA A M AN ne tn 2 Disposal Of Te e 2 CVO E 3 Ste enee e E 3 SIMONI ER EE 3 EE et EN 3 SNOM SO eege 4 SOMMES ZO re des cn tester nn enr er ee lee 4 CT EIS DEY an ue ne a nan haie code room dia aan 5 2 E ER E CN 5 Audo Me EE en nu 9 BE e 10 User and Administrator Mode E 10 DOCUMENTATION zeien a aa 10 Getting Ee E DE 11 Phone EE 11 Phone WE SE RAR RO tait Ode nan 12 Ol PlardWware e EEN 12 ZC D a EE E EE 12 3A Automatic Phone Initialization siennes 12 3M Manual Phone Initialization sise 14 Registration EE 19 SUCCESS IL FREGISHAUION EE 19 UASUCCESSTUMREGISIATION nes ni ne Nes ee ne ait 19 Jee EE 20 Default e EE EE 20 Customized ee EE 20 User nternaCo S ainiaan en nu D ae tm are ont 22 Phone ln e e EE 22 Men SIG i gt RS de 22 Eeer 25 WVeb USer EE eege 26 e 26 Phone Configuration Changes iii 27 Phone Configurations asian 28 G n ral COM G UPA OM ASKS Sean en nets 28 E LE e EE 28 Tme and Dale nn en manne A naaee 29 eelere LOCK A te de nl Rat
75. splayed lt Name Number gt Name and number are displayed lt Number Name gt Number and name are displayed Example The SIP URI John Smith lt sip 100 sip company com gt will be displayed as lt Full Contact gt John Smith lt sip 100 sip company com gt lt Name gt John Smith lt Number gt 100 lt Name Number gt John Smith 100 lt Number Name gt 100 John Smith or Display gt Display Method Result The display format of extensions is changed 30 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Display Configuration Tasks Display Contrast You can adjust your phone e display contrast Action Change the display contrast anon 800 snom 820 snom 860 snom870 amp Enter the settings menu and navigate through the menu see page 22 amp General Settings gt Contrast amp Display gt Contrast The Display Contrast bar is shown on the display Display Contrast Display Contrast Display Contrast ATLL LLL OOOOOOO DUDU Press 4 to reduce or ito increase the contrast Press ok v to save the contrast change or press x to abort Result The display contrast has been changed snom technology AG 2007 Phone Configuration 31 snom 3x0 VolP Phones User Manual English Backlight Mode You can adjust the display s backlight mode By default the backlight mode is On e On Backlight is turned
76. st support this feature The following settings must have been configured in advance Your phone amp Setup Advanced Behavior Enable Intercom lt ON gt Other phones E Setup gt Advanced gt Behavior gt Auto Answer Policy lt Always gt e Context lt SIP Identity gt Dependencies 7 e Number lt extension gt Description This key function enables the Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary Usage e Enable Intercom mode Press an Intercom key to connect your phone directly to the extension specified under Number if authentication has been set up properly The adjacent LED lights up e Disable Intercom mode Terminate the intercom call as usual see page 59 44 Phone Configuration snom technology AG 2007 snom 3x0 VolP Phones User Manual English Action URL Dependencies Context lt Active gt e Number lt HTTP URL gt e LED inactive Description This key function allows you to send HTTP requests to a web server e g you can set a status on the server or retrieve Minibrowser see page 83 applications Usage Press an Action URL key to send the HTTP URL specified under Number to the web server For further information consult our online knowledge database Key Event Dependencies Context lt SIP Identity gt or lt Active gt e Number
77. t Active gt Setup gt Function Keys gt Px Type lt Key Event gt Setup gt Function Keys gt Px Number F_CALL_COMPLETION 60 e Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Activation Action Activate call completion when called party extB is not responding snom300 snom 820 snom 860 snom870 time extB name ___extB number ext1 name gt ext1 name L ps Px F_CALL_COMPLETION While Waiting Action Optionally Continue using the phone while waiting for call completion snoms00 snom320 snom 860 snom870 Press to return to the idle screen Result The idle screen is displayed and the message CC is shown on the display Call Completion Action Dial the number when called party extB becomes available Press to dial the number Result The call to the non responding party extB could be completed snom technology AG 2007 Basic Call Functions 61 snom 3x0 VolP Phones User Manual English Call Termination Action Terminate a call anon 800 snom 820 snom 860 snom870 1 Replace the handset 2 press the handset hook see page 9 or 3 press x Result The call is terminated Redial This function allows the redialing of previously dialed numbers See page 82 Action Redial a previously dialed number snom300 snom 820 snom 860 snom870 Pr
78. t be connected to the phone s RJ 4P4C jack via the adapter cable included in delivery For further technical information consult our online knowledge database For questions regarding the product please contact your snom Certified Sales Partner Version snom 800 snom 320 snom 360 snom 870 snom technology AG 2007 Appendix 95 snom 3x0 VolP Phones User Manual English Wireless Headset Adapter The snom Wireless Headset Adapter connects any supported wireless headset to your snom phone see restrictions and firmware requirements below That allows you to answer and terminate calls directly from your headset device Electronic Hook Switch feature For further technical information consult our online knowledge database or download the user manual For questions regarding the product please contact your snom Certified Sales Partner Veron som 00 snom 320 snom 60 snom 870 Wireless Headset Adapter FW Version gt 6 5 5 is required 96 Appendix snom technology AG 2007 snom 3x0 VolP Phones User Manual English Power Consumption Power Consumption snom 800 son 820 snom 860 snom 870 Power adapter approx approx approx approx A Mare 1 7 2 1 17 22 18 23 19 24 PoE e Typical watts N A approx approx approx 2 0 2 3 22 25 2 3 2 6 FCC Statement For snom snom3x0 VolP phones This equipment has been tested and found to comply with the limits for a
79. ter the settings menu and navigate supported supported through the menu see page 22 amp 6 Phone Behaviour gt 6 Call Completion On When Busy CCBS You can activate call completion when the called party extB is busy Activation Action Activate call completion when called party extB is busy snom technology AG 2007 Basic Call Functions 59 snom 3x0 VolP Phones User Manual English While Waiting Action Optionally Continue using the phone while waiting for call completion ____snom 800 snom 820 snom 860 snom870 Press v to return to the idle screen Result The idle screen is displayed and the message CC is shown on the display Call Completion Action Dial the number when called party extB becomes idle The following message will be displayed when the called party extB becomes idle Call extB Call extB Call Completion Cancel Ok Call extB Press to dial the number Result The call to the busy party extB could be completed On No Responding CCNR You can activate call completion when the called party extB is not responding Note Be aware that activity detection only detects whether the phone you are calling is being used It cannot detect whether the person you want to reach is in the room or not The following settings must have been configured in advance Snom 300 only Setup gt Function Keys gt Px gt Context l
80. v4 specification e g 192 168 0 2 etc e Use the alphanumeric keys E to 0 see page e Use numeric input mode 123 see page 56 54 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Input Mode The default input mode is the numeric mode Note Change the input mode in accordance with the type of number to be dialed The last input mode will remain active Numeric Mode to Alohanumeric Mode Lower case Action Change input mode from numeric to alphanumeric mode lower case Ce a loa S1 Lower Case to Upper Case Action Change input mode from lower to upper case snom technology AG 2007 Basic Call Functions 55 snom 3x0 VolP Phones User Manual English Action Toggle between ower case and upper case input mode snom 370 Result The input mode is toggled between lower and upper case The phone displays the current input mode Alphanumeric Mode Upper Case to Numeric Mode Action Change input mode from alphanumeric upper case to numeric mode 56 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Audio Operation Mode Action Make a call using handset handsfree or headset mode see page 9 son 800 snom820 snom 860 snom870 Take the handset off the hook Handset mode has been activated symbol and a dial tone is heard in the handset speaker The display shows 2 gt
81. vent gt Setup gt Function Keys gt Px gt Number FLLOGON_USER T Press Px F_LOGON_USER or Not supported 5 Identity gt 5 Logoff All Press Log off all user Log off all users Logoff All Cancel Log off all users Log off all users Confirm with or abort with x Warning If you confirm all currently configured extensions SIP identities will be unregistered immediately and their configuration data deleted from the phone Result All extensions are unregistered and removed from your phone configuration The phone is placed out of operation and the logon wizard will be shown on the display snom technology AG 2007 Advanced Phone Functions 79 snom 3x0 VolP Phones User Manual English Logon New User Extension SIP Identity Action After logging off all users see page 79 you can logon a new user The Logon Wizard screen is displayed No No Welcome time Logon Logon Press a key Welcome Wizard Wizard to log on Press a key to screen screen Change the input mode as needed and enter the new extension to log on e g 100 Account 123 Account 123 Account 100 100 Confirm with v Change the input mode as needed and enter the registrar of the new extension to log on e g test com Registrar Registrar 123 Registrar Registrar est com test com est com est com Confirm with v or abort with x Result The phone attempt
82. x ON B Setup gt Preferences gt General Information gt Ringer animation lt OFF gt lt 1 gt extA lt 1 gt extA To lt 1 gt extB ingi time Deny extA number name AA name SIP URI __extA number extB name extB number snom technology AG 2007 Basic Call Functions 63 snom 3x0 VolP Phones User Manual English Accepting Incoming Calls Action Accept an incoming call snom300 snom820 snom 860 snom870 Pick up the handset gt enable handset mode or press dd gt enable handsfree mode or press gt enable handsfree or headset mode if used Result The incoming call has been accepted Call Waiting This call feature allows your phone to accept other incoming calls to an extension SIP identity extB already in an active call Note The default setting has to be configured in advance Setup Advanced gt Audio gt Call Waiting Indication lt ON gt A recurring knocking sound will be heard in the background of the ongoing call to signal further incoming calls lt VISUAL gt Further incoming calls are indicated only on the display One free function Line key per call is required see page 41 Example There is one active call from extA indicated by the permanently lit LED1 mm EEE Connected Connected lt extA gt extB 64 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones Use
83. ys gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px gt Number F_REDIRECT or F_LREDIRECT extC Press a Px F_REDIRECT Result Call forwarding is activated Incoming calls are immediately forwarded to extC ext1 time CFwd eh ri 68 Basic Call Functions snom technology AG 2007 snom 3x0 VolP Phones User Manual English Busy Action Activate call forwarding event when busy to extC snom300 snom320 aen man Setup gt Preferences Call Forwarding gt Busy gt Target lt extC gt Setup gt Preferences Call Forwarding Event lt When Busy gt Save by clicking or ZS Call Forwarding gt Busy ZS 7 Call Forwarding gt 4 Busy Target Press v Enter lt extC gt and press v Enter Busy target lt extC gt 1 Call Forwarding Event Press Choose When Busy and press v Result Call forwarding is activated Incoming calls are immediately forwarded to extC when one of the extensions Is busy ext1 time CFwd eh a snom technology AG 2007 Basic Call Functions 69 snom 3x0 VolP Phones User Manual English Timeout Action Activate call forwarding event on timeout to extC snoms00 snom 820 1 weng aam Setup gt Preferences Call Forwarding gt Timeout gt Target lt extC gt Setup gt Preferences Call

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