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Cisco Systems 4034784 Network Router User Manual

1. Save Settings Cancel Changes 4 On the Administration Management page create a User Name and Password and then click Save Settings Once you save the settings for your User Name and Password onthe Administration Management page the Setup Quick Setup page opens Important You have the option to leave the password field blank factory default However if you do not change your User Name and Password you will be directed tothe Administrative Management page each time you access the gateway This serves asa reminder to set up your personalized password Once you have personalized your Password subsequent logins will take you directly to the Setup Quick Setup page 5 After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Setup gt Quick Setup The Setup Quick Setup page is the first page to open after you have logged on to your gateway You can use the settings on this page to change your password and to configure the WLAN Important The settings on this page are unique to your device If you choose you do not need to make any changes to the settings on this page These default settings are all that you need to operate a secure wireless network 34 OL 30824 01 OL 30824 01 Wireless Security ick Setup Lan Setup DONS How Do I Configure My DOCSIS Residential Gateway Access Applications Restrictions amp Gaming Administration Status Log OFF Change Password
2. User Name Change Password to Re Enter New Password Wireless Network Enable Disable Wireless Network zz Name SSID ceas Wireless Security Mode WPA Personal xv Encryption TKIP AES v Pre Shared Key 222596078 Cancel Changes Configuring Quick Settings Use the descriptions and instructions in the following table toconfigure the network settings for the device After you make your selections click Save Settings to apply your changes or click Cancel Changes to cancel Section Change Password Field Description User Name Displays the user name for the operator currently logged in Change Password to Allows you to change your password Re Enter New Password Allows you to re enter the new password You must enter the same password as the one entered inthe field Change Password to 35 How Do Configure My DOCSIS Residential Gateway Section WLAN 36 Field Description Wireless Network Allows you to enable or disable the wireless network Select the desired option E Enable E Disable Wireless Network Name SSID Allows you to enter a name for your wireless network or to use the default value The value you enter he will be viewable on PCs and other wireless client devices such as the wireless network name Note The factory default Service Set Identifier SSID is normally equal to the last 6 characters of the CM MAC Address The C
3. Displays the MAC address of the residential gateway TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines USB Connects to selected client devices ETHERNET Four RJ 45 Ethernet ports connect tothe Ethernet port on your PC or your home network POWER Connects the residential gateway to the AC power cord that is provided with your residential gateway A CAUTION Avoid damage to your equipment Only use the power cord that is provided with your residential gateway CABLE F connector connects to an active cable signal from your service provider WIRELESS SETUP Pressing this switch initiates wireless setup this feature allows the user to add new Wi Fi Protected Setup WPS compliant wireless clients to the home network RESET A momentary pressing 1 2 seconds of this switch reboots the EMTA Pressing the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway A CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to doso by your cable or telephone service provider Doing so may cause you to lose any cable modem settings you have selected OL 30824 01 What Are the System Requirements for Internet Service WhatAre the System Requirements for InternetService To ensure that your residential gateway operates efficiently for high speed Internet service verify that al
4. cran du cable coaxial Ce symbole a pour but de vous pr venir que des tensions lectriques non isol es existent a l int rieur de ce produit pouvant tre d une intensit suffisante pour causer des chocs lectriques Il est donc dangereux d tablir un contact quelconque avec l une des pi ces comprises a l int rieur de ce produit DO NOT OPEN ATTENTION NE PAS OUVRIR ATTENTION Pour r duire les risques de chocs lectriques ne pas enlever le couvercle ou le panneau arri re Ne contient aucune pi ce r parable par l utilisateur Confier les interventions aux techniciens d entretien qualifi s AVERTISSEMENT POUR VITER LES INCENDIES OU LES CHOCS LECTRIQUES NE PAS EXPOSER L APPAREIL LA PLUIE OU L HUMIDIT Ce symbole a pour but de vous pr venir de la pr sence d instructions importantes relatives au fonctionnement ou l entretien et aux r parations dans la documen tation accompagnant ce produit OL 30824 01 OL 30824 01 IMPORTANT SAFETY INSTRUCTIONS Mitteilung fur CATV Techniker Die in dieser Mitteilung aufgef hrten Wartungsanweisungen sind ausschlie lich fiir qualifiziertes Fachpersonal bestimmt Um die Gefahr eines elektrischen Schlags zureduzieren sollten Sie keine Wartungsarbeiten durchf hren die nicht ausdr cklich in der Bedienungsanleitung aufgef hrt sind au er Sie sind zur Durchf hrung solcher Arbeiten qualifiziert Mitteilung an den Systemtechniker F r dieses Ger t mu
5. OL 30824 01 Setup Wireless Security Access Applications Restrictions amp Gaming Configure Applications and Gaming Administration Status Log OFF Port Filtering PomRange Forwarding PortRange Triggering DMZ Port Range Forwarding p o o ejes GG G METETE Save Settings Cancel Changes Applications and Gaming PortRange Forward Page Description Use the descriptions and instructions in the following table to configure the port range forwarding for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Port Range Forwarding Field Description Start For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded End For the End port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Protocol Select one of the following protocols E TCP E UDP E Both IP Address Enter the computer s IP address to which this is to apply Enable Check this box to enable port forwarding for the specified ports and IP addresses TI Configure Applications and Gaming 78 Applications amp
6. automatic channel selection OL 30824 01 Configure Wireless Settings Section Field Description Wireless Network Name SSID The SSID is the name of your wireless network The SSID is used by wireless technology to identify your network from other wireless networks in the area The SSID can be up to 32 characters long The factory default SSID is typically the last 6 characters of the CM MAC address found on the rating label located on the bottom of your gateway This SSID is a unique identity and does not need to be changed unless you choose to do so Your service provider may provide you with wireless setup information that may call for a different SSID BSSID Displays the Basic Service Set Identifier BSSID of your wireless network The BSSID is typically the MAC Address of the wireless access point Note This may not be the same MAC Address as the CM MAC Address used to determine the factory default SSID Broadcast SSID When this box is checked factory default the gateway transmits or advertises its presence to other wireless devices Client devices can automatically detect the access point when this beacon is enabled Uncheck this box if you want to hide your network from wireless clients If you hide your network you will need to configure each of your wireless client devices manually Important The Enable check box is not currently in use and does not impact operation of the gateway Wireless gt Wireless
7. Time Access Rules must first be defined by going to the Time of Day Rules page You can access the Time of Day Rules page by clicking on the Time of Day Rules tab on this page Session Duration 1440 minutes Factory default when a user is created Otherwise it is 0 zero Enter the amount of time in minutes that the user will be granted Internet access beginning at the time they sign on using their User Name and Password Note Set the Session Duration to 0 zero to prevent session timeout 73 Control Access to the Gateway 74 Section Field Description Inactivity Time 60 minutes Factory default when a user is created Otherwise it is 0 zero Enter the amount of time during a user session where there is no Internet access activity indicating that the user is no longer online If the inactivity timer is triggered the user session will be closed automatically In order to regain Internet access the user must log in again with their User Name and Password Note Set the Inactivity time value to 0 zero to prevent session timeout Access Restrictions gt Local Log This page allows you to track by user any attempts made by that user to access Internet sites that are restricted From this page you can also view events captured by the parental control event reporting feature Select the Local Log tab to open the Access Restrictions Local Log page The following illustration is an example of the Access Restrictio
8. automatically by DHCP or manually as new devices are added to the network Important Unless you are knowledgeable about administering IP addresses we recommend that you do not change these settings If you change these values incorrectly you can lose Internet access Select the Lan Setup tab to open the Setup Lan Setup page Access Applications nom Wireless Security Restrictions amp Gaming Administration Status Log OFF Quick Setup Mensetwp DONS Network Setup LAN Local IP Address 192 168 0 gis Subnet Mask 255 255 255 0 Gateway IP Warning Changes to LAN IP network settings may require reconfiguration of all attached devices Some network devices may be out of service until the change is detected Network Address DHCP Server 5 a Server Settings DHCP Enable disable Connected Devices Summary Pre assigned DHCP IP Addresses Starting IP Address 192 168 0 10 Maximum Number of 2 DHCP Users Client Lease Time so minutes 0 means one day LAN 1 Static DNS 1 b lp Je le LAN 1 Static DNS 2 b Jb Jo lb LAN 1 Static DNS 3 0 a 0 0 Time Settings Time Zone GMT Greenwich Mean Time Dublin Edinburgh Lisbon London o Automatically adjust clock for daylight saving time Save Settings Cancel Changes Configuring Your Network Settings Use the descriptions and instructions in the following table to configure the network settings
9. ensures better service to high priority types of network traffic which may involve demanding real time applications such as video conferencing QoS settings allow you tospecify priorities for different types of traffic Lower priority traffic will be slowed down to allow greater throughput or less delay for high priority traffic Select the QoS tab to open the Wireless QoS page Access Applications Setup veratess Securty Restrictions amp Gaming Administration Status Log OFF Basic Settings Wireless Security MAC Filter Advanced Settings WDS Settings Ges Quality of Service Q0S Wireless WMM Support Enable Disable Default Enable No ACK Enable Disable Default Disable Save Settings Cancel Changes Wireless QoS Page Description Use the descriptions and instructions in the following table toconfigure each QoS setting After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Quality of Service QoS Wireless WMM Support If WMM Wi Fi Multimedia is supported by your wireless clients enabling this feature means that voice and multimedia traffic will be given higher priority than other traffic Select the desired option E Enable factory default E Disable 55 Configure Wireless Settings Section Field Description No ACK Allows you to enable or disable NO ACK This feature is recommended for data services where t
10. network ports Both make it more difficult for outside users to enter your network 58 OL 30824 01 OL 30824 01 Configure Security Security gt VPN Passthrough Use this page to configure Virtual Private Network VPN support Enabling the settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass through the gateway s firewall Select the VPN Passthrough tab to open the Security VPN Passthrough page Access Applications Setup Wireless ees Restrictions amp Gaming Administration Status Log OFF Firewall WENPasstiwough PN VPN Passthrough IPSec Passthrough Enable Disable PPTP Passthrough Enable Disable Save Settings Cancel Changes Use the descriptions and instructions in the following table toconfigure the VPN passthrough for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description VPN IPSec Passthrough Passthrough Enables disables Internet Protocol Security IPsec IPsec is a suite of protocols used to implement secure exchange of packets at the IP layer If you enable IPSec Passthrough applications that use IPsec IP Security can pass through the firewall To disable IPSec Passthrough select Disable Select the desired option E Enable factory default E Disable PPTP Passthrough Enables disables Point to Point Tunneling Protocol PPTP PPTP allows the Point to Poi
11. range and coverage Performance depends on many factors conditions and variables including distance from the access point volume of network traffic building materials and construction operating system used mix of wireless products used interference and other adverse conditions Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in this equipment is protected by copyright law You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without our express written consent is prohibited OL 30824 01 OL 30824 01 Notices Copyright 2013 Cisco Systems Inc All rights reserved Information in this publication is subject tochange without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc 107 otfuctfas CISCO Americas Headquarters http www cisco com Cisco Systems Inc Tel 1 408 526 4000 170 WestTasman Drive 1 800 553 6387 San Jose CA 95134 1706 Fax 1 408 527 0883 USA This documentincludes v
12. 0 0 dBmv 0 0 dBmv On the Status DOCSIS WAN page leave the User Name and Password field blank and click Log In The gateway opens with an Administration Management page in the forefront You can use the Administration Management page to change your User Name and Password At this point you are logged into the gateway You can select any of the setup and management web pages However you were directed to the Administration Management to serve as areminder to set up anew password Important We highly recommend that you set up a new password to safeguard against the possibility of Internet attacks that look for devices operating with well known or factory default user names and or passwords 33 How Do Configure My DOCSIS Residential Gateway Access Applications SEUR WWCIESS Secuny Restrictions amp Gaming Status Log OFF Managemem Reporting Diagnostics BackUp amp Restore Factory Defaults Gateway Setup WAN Internet Connection Type Connection Mode DHCP MTU MTU size o Gateway Access Local Access Current User Name Change Current User Name to Change Password to Re Enter New Password SECURITY WARNING The password is currently set to the factory default password As a security measure it is highly recommended that you change the password Remote Access Remote Management Enable Disable Management Port 8080 Otnable disable IGMP Proxy enable Obisable
13. Connect My Gateway for Internet and Telephone Service How Do Connect My Gateway for Internetand Telephone Service OL 30824 01 You can use your residential gateway to provide both telephone service and to provide Internet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Ethernet Q Cable Cable Ready TV VCR or Set Top Converter Home Telephone Wiring Line 2 gre d a g N at ts yp EE Home Telephone Wiring ine 1 14694 Connecting the Residential Gateway for High Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for the residential gateway 1 Choose an appropriate and safe location to install the residential gateway close to a power source an active cable connection your PC if using high speed Internet and your telephone lines if using VoIP 27 How Do Connect My Gateway for Internet and Telephone Service 28 A WARNING E To avoid personal injury follow the installation instructions in the exact order shown E To prevent possible damage to
14. Remote Management Enable Management Port soso disable O Enable nisable IGMP Proxy tEnable Odisable Save Settings Cancel Changes OL 30824 01 OL 30824 01 Field MTU Gateway Access Local Access Manage the Gateway Description Internet IP Address Enter the gateway s IP address as seen from the Internet Subnet Mask Enter the gateway s subnet mask as seen from the Internet including your service provider Default Gateway Enter the default gateway of the service provider s server Primary DNS Enter the primary domain name server IP address es provided by your service provider This is required Secondary DNS Enter the secondary domain name server IP address es provided by your service provider This is optional MTU size MTU is the Maximum Transmission Unit The MTU size specifies the largest packet size permitted for Internet transmission The factory default 0 1500 bytes Current User Name Identifies the currently logged in user Change Current User Name to This field allows you to change your user name If you want to change your user name enter your new user name in this field and click Save Settings to apply the change Note The factory default user name is a blank field Change Password to This field allows you to change your password If you want to change your password enter your new password in this field Then re enter your new passwor
15. Security Selecting a wireless security mode helps protect your network If you select Disable then your wireless network is not secure and any wireless device within range may connect to it To keep intruders out of your wireless network use the Wireless Security page to configure your security parameters including the security mode the level of encryption encryption keys and other security settings Select the Wireless Security tab to open the Wireless Security page The following table shows examples of the Wireless Security page with various wireless security modes selected OL 30824 01 45 Configure Wireless Settings Section Wireless Security 46 Wireless Security Page Description Use the descriptions and instructions in the following table toconfigure the wireless security for the residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Field Description Wireless Security Mode Choose one of these options for the security mode WEP Wired Equivalent Privacy WEP security mode is defined in the original IEEE 802 11 standard This mode is no longer recommended because of its weak security protection Users are urged to migrate to either WPA Personal or WPA2 Personal Note WPS mode does not support WEP on this device Access Applications Setup wastes Security Restrictions amp Gaming Administration Status Log OFF Basic Settings Wirele
16. addition to disconnecting the AC power from the wall outlet disconnect the signal inputs Verify the Power Source from the On Off Power Light When the on off power light is not illuminated the apparatus may still beconnected to the power source The light may go out when the apparatus is turned off regardless of whether it is still plugged into an AC power source Eliminate AC Mains Overloads A WARNING Avoid electric shock and fire hazard Do not overload AC mains outlets extension cords or integral convenience receptacles For products that require battery power or other power sources to operate them refer to the operating instructions for those products Handling Optional Rechargeable Battery This product may contain a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure Heed the following warning follow the Battery Safety and Battery Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery A WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or attempt to recharge it outside the system Do not crush puncture dispose of in fire short the external contacts or expose to water or other liquids Dispose of the battery in accordance with local regulations and instructions from your service provider Batte
17. administrator to manage specific gateway functions for access and security Select the Management tab to open the Administration Management page Important The following page displays when DHCP factory default is the Connection Mode The page that displays when Static IP is selected is shown and described later in this section Access Applications stra al Restrictions amp Gaming Administration Status Log OFF Setup Wireless Security Managemem Reporting Diagnostics BackUp amp Restore Gateway Setup WAN Internet Connection Type Connection Mode DHCP MTU MTU size 0 Gateway Access Local Access Current User Name user Change Current User Name to Change Password to Re Enter New Password Remote Access Remote Management Enable Disable Management Port 8080 UPnP O Enable disable IGMP IGMP Proxy Enable disable Save Settings Cancel Changes Administration Management Page Description Use the descriptions and instructions in the following table to configure the administration management for the residential gateway when DHCP or Static IP connection mode is selected After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel OL 30824 01 81 Manage the Gateway 82 Field Gateway Setup WAN Internet Connection Type Description Connection Mode This setting allows you to determine how the WAN or gat
18. cause undesired operation Lawrenceville Georgia 30044 USA Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class B est conforme a la norme NMB 003 du Canada Dynamic Frequency Selection DFS Dual Band Frequencies Some configurations of this product may operate in the 5150 5250MHz and 5470 5725MHz bands If you select a channel in these frequency ranges the product is restricted to indoor operation only per FCC guidance The use of this product on the affected frequencies when outside is innon compliance of the FCC regulations and guidelines 10 IMPORTANT SAFETY INSTRUCTIONS RF Exposure Statements Note This transmitter must not be co located or operated in conjunction with any other antenna or transmitter This equipment should be installed and operated with a minimum distance of 7 9 inches 20 cm between the radiator and your body US This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 American National Standards Institute limits The evaluation was based in accordance with FCC OET Bulletin 65C rev 01 01 in compliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This equipment complies with IC RF exposure limits set forth for an uncontrolled environment This system has been evaluated for RF exposure for humans i
19. equipment disconnect any other telephone service before connecting your cable modem to the same wires E Hazardous electrical voltages can exist onthe telephone ports on the residential gateway and can be present on any connected wiring including Ethernet wiring telephone wiring and coax cable E Telephone wiring and connections must be properly insulated to prevent electrical shock E Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service E Wiring and connections must be properly insulated to prevent electrical shock E Disconnect power from the residential gateway before attempting to connect to any device 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway Note To connect a TV DHCT set top or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal Connect your PC to the residential gateway using either of the following methods Ethernet Connection Locate the yellow Ethernet cable con
20. freedom to connect to the Internet from any location within range of the WAP without having to use wired connections Select the Basic Settings tab to open the Wireless Basic Settings page The Wireless Basic Settings page allows you to choose your wireless network mode and other basic features m Wireless Network Enable or Disable m Wireless Configuration Manual or Wi Fi Protected Setup WPS m Network Mode m Radio Band m Channel Width Em Standard Channel m Wireless Network Name SSID Wi Fi Protected Setup WPS When you select Wi Fi Protected Setup WPS as your wireless configuration many settings will be pre configured WPS allows simplified setup that allows you to easily attachnew WPA enabled devices to your network Important When using WPS mode WEP is not supported If you must use WEP encryption WPS must be disabled by setting the Wireless Configuration to Manual Note WPS is the default setting OL 30824 01 41 Configure Wireless Settings Wireless Configuration Wi Fi Protected Setup Example Access Applications Setup Hyp Setup Wireless ecurity Restrictions amp Gaming Administration Status Basic Seumgs Wireless Security MAC Filter Advanced Settings WDS Settings oS Lag OFF Basic Settings Wireless Network Enable Disable Wireless Configuration Manual amp Wi Fi Protected Setup Wi Fi Protected Setup Use one of the following for each Wi Fi Protected Setup supporte
21. gateway default advanced IP filtering settings Select the IP Address Filtering tab to open the Access Restrictions IP Address Filtering page After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Access Applications Restrictions amp Gaming Setup Wireless Security Administration Status Log OFF Address Filtering MAC Address Filtering Basic Rules TimeofDayRules UserSetup LocalLog IP Filtering Access Restrictions gt MAC Address Filtering Use the Access Restrictions MAC Address Filtering page to configure MAC address filters These filters permit you to allow or block a range of MAC addresses from accessing the Internet based on MAC Address Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced IP filtering settings OL 30824 01 OL 30824 01 Control Access to the Gateway Select the MAC Address Filtering tab to open the Access Restrictions MAC Address Filtering page A Applications Restrictions amp Gaming Setup Wireless Security Administration Status Log OFF IPAddress Filtering DMAA Meng Basic Rules Timeo Day Rules Usersetup CoralCog MAC Filtering MAC Addresses example 01 23 45 67 89 AB Add MAC Address L Addresses entered 0 20 Remove MAC Address C
22. gateway s SSID Broadcast feature OL 30824 01 OL 30824 01 Monitor Gateway Status Status gt DOCSIS WAN DOCSIS WAN Status displays information about the system of your cable modem Select the DOCSIS WAN tab to open the Status DOCSIS WAN page Access Applications S ne eee E etup Wireless Security Restrictions amp Gaming Administration Status Log OFF Gateway Cocal Network Wireless DOCSIS WAN About Online Help Model Cisco EPC3925 Vendor Cisco Hardware Revision 1 0 Serial Number 222596078 MAC Address 00 22 3a ce d8 75 Bootloader Revision 2 3 0_R1 Current Software Revision epe3925 ESIP 16 v302112911 091029 Firmware Name epe3925 ESIP 16 v302r12911 091029 bin Firmware Build Time Oct 29 2009 15 48 04 Cable Modem Status Operational Downstream Channels Power Level Signal to Noise Ratio Channel 1 17 1 dBmv 33 7 dBmv Channel 2 0 0 dBmv 0 0 dBmv Channel 3 0 0 dBmv 0 0 dBmv Channel 4 0 0 dBmv 0 0 dBmv Channel 5 0 0 dBmv 0 0 dBmv Channel 6 0 0 dBmv 0 0 dBmv Channel 7 0 0 dBmv 0 0 dBmv Channel 8 0 0 dBmv 0 0 dBmv Upstream Channels Power Level Channel 1 41 0 dBmv Channel 2 0 0 dBmv Channel 3 0 0 dBmv Channel 4 0 0 dBmv Refresh DOCSIS WAN Page Description Use the descriptions in the following table toreview the status of your DOCSIS WAN network Section Field Description About Model Displays the name of the residential gateway Vendor Displays the man
23. of available IP addresses that can be assigned by the DHCP server as new devices are added to your network The default is 60 minutes when the gateway is online LAN Static DNS Domain Name Server 1 3 DNS is used by aPC or other client devices to discover the public IP address associated with a URL or the name based address of a website You can manually specify which DNS servers are to be used by devices in your network by entered the IP addresses of those servers in these fields Otherwise the gateway will forward the DNCS server information from your service provider automatically The default is to leave these fields blank Time Settings Time Zone Select the time zone for your location If your location follows daylight saving time select Automatically adjust clock for daylight saving time Setup gt DDNS Dynamic Domain Name Service DDNS provides the residential gateway that may have a changing IP address with a host name or URL resolvable by network applications through standard DNS queries DDNS is useful when you are hosting your own website FIP server or other server behind the device Before using this feature you need to sign up for DDNS service Select the DDNS tab to open the Setup DDNS page OL 30824 01 39 How Do Configure My DOCSIS Residential Gateway 40 Section DDNS Service Field Description Disabling DDNS Factory Default Settings To disable DDNS select Disabled from the drop down lis
24. p p p Front Panel Indicator Data Network Requesting Request Restarting Voice Telephone Registration Telephone IP Telephone Service Registration Complete Address Provisioning Complete File ft rower fox fon fon ee fos fon fof eps e o o S S O fon fon on on on e ie oro Binking On or Binking On orBinking OnorBinkng On or Binns Pe WIRELESS SETUP OR POR C On or Bining Or or Biking ret ifort ring for Yann on fio ree for for inking inking on OL 30824 01 103 Front Panel LED Status Indicator Functions Normal Operations AC Power applied The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway Front Panel LED Status Indicators During Normal Conditions Front Panel Normal Operations Indicator POWER NUJU ONLINE ETHERNET On When a single device is connected to the Ethernet port and no data is being sent to or from the modem Li Aa Blinks When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the consumer premise equipment CPE and the wi
25. tab to open the Security VPN page Use this page to configure the VPN for your residential gateway Applications amp Gaming Administration Status Log OFF Setup Wireless Firewall YPN Passthrough ve VPN Tunnel Select Tunnel Entry 1 Unnamed Create Delete Summary IPSec VPN Tunnel O Enable disable Tunnel Name Local Secure Group Subnet 0 J0 1 10 255 255 255 0 Remote Secure Group Remote Secure Gateway Key Management 60 Subnet IP Addr Key Exchange Method Encryption Authentication PFS Pre Shared Key Key Lifetime seconds NOT Conntected Connect Disconnect Advanced Settings Save Settings Cancel Changes OL 30824 01 Configure Security Security VPN Tunnel Page Description Use the descriptions and instructions in the following table toconfigure the VPN tunnel for your gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section VPN Tunnel Local Secure Group Remote Secure Group OL 30824 01 Field Description Select Tunnel Entry Allows you to display a list of created VPN tunnels Create Button Click this button to create a new tunnel entry Delete Button Click this button to delete all settings for the selected tunnel Summary Button Click this button to display the settings and status of all enabled tunnels IPSec VPN Tunnel Allows you to enable or d
26. with example com will be blocked Block Access to Websites If you wish to block access to websites use the Blocked Domain List or the Keyword List To use the Blocked Domain List enter the URLs or domain names of the websites you wish to block OL 30824 01 OL 30824 01 Control Access to the Gateway Use the Keyword List toenter the keywords you wish to block If any of these keywords appears in the URL of a website access to the site will be blocked Note that only the URL is check not the content of each webpage Access Restrictions gt Time of Day Rules Use the Access Restrictions Time of Day Rules page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select Select the Time of Day Rules tab to open the Access Restrictions Time of Day Rules Page The following illustration is an example of the Access Restrictions Time of Day Rules page Note The residential gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do not reflect the correct time of day contact your data service provider You can also adjust your settings to account for the difference Acce Applications R
27. 00 00 00 MAC 05 00 00 00 00 00 00 MAC 21 00 00 00 00 00 00 MAC 06 00 00 00 00 00 00 MAC 22 00 00 00 00 00 00 MAC 07 00 00 00 00 00 00 MAC 23 00 00 00 00 00 00 MAC 08 00 00 00 200 00 MAC 24 MAC 08 00 00 00 00 00 00 MAC 25 00 00 00 00 00 00 MAC 10 00 00 00 00 00 00 MAC 26 00 00 00 00 00 00 Mac 11 00 00 00 00 00 00 mac 27 00 00 00 00 00 00 mac 12 00 00 00 00 00 00 Mac 28 00 00 00 00 00 00 MAC 13 00 00 00 00 00 00 Mac 29 00 00 00 00 00 00 MAC 14 00 00 00 00 00 00 MAC 30 00 00 00 00 00 00 MAC 15 00 00 00 00 00 00 MAC 31 00 00 00 00 00 00 00 00 00 00 00 00 MAC 32 00 00 00 00 00 00 Save Settings Cancel Changes Wireless MAC Filter Page Description Use the descriptions and instructions in the following table toconfigure the MAC address filtering for the wireless network for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description MAC Filter Allows you to Enable or Disable MAC Filtering for the residential gateway OL 30824 01 49 Configure Wireless Settings 50 Section Field Description Access Access Restriction Restriction Allows you to permit or block computers from accessing the wireless network The choice that you make here a
28. 1 is on pins 3 and 4 of port 1 2 and Line 2 is supported on pins 2 and 5 In Europe residential gateways support only one line per port Line 1 is on port 1 and line 2 is on port 2 Telephones that require electrical connectors other than RJ 11 may require an external adapter sold separately 6 Locate the AC power cord provided with your residential gateway Insert one end of the power cord into the AC connector on the back of the residential gateway Then plug the AC power cord into an AC outlet to power up the residential gateway The residential gateway will perform an automatic search to locate and sign on tothe broadband data network This process may take up to 2 5 minutes The modem will be ready for use when the POWER DS US and ONLINE LEDs on the front panel of the residential gateway stop blinking and remain on continuously 7 Plugin and power on your PC and other home network devices The LINK LED on the residential gateway corresponding to the connected devices should be on or blinking 8 Once the residential gateway is online most Internet devices will have immediate Internet access Note If your PC does not have Internet access refer to Frequently Asked Questions on page 97 for information on how to configure your PC for TCP IP For Internet devices other than PCs refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices OL 30824 01 29 How Do Maintain the
29. 55 248 0 Default Gateway 10 13 0 1 DNS 1 192 168 19 227 DNS 2 0 1 255 255 DNS 3 0 0 0 0 Refresh Use the descriptions in the following table to review the status of your gateway and your Internet connection Section Field Description Gateway Information Firmware Version The version number of the firmware MAC Address CM MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used to connect to the cable modem termination system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Current Time The time based on the time zone selected on the Basic Setup page is displayed 90 OL 30824 01 OL 30824 01 Monitor Gateway Status Section Field Description Internet Connection IP Address Displays the IP address of the WAN interface This address is assigned to the gateway when it goes online Subnet Mask Displays the subnet mask for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up Default Gateway The IP address of the ISP s Default Gateway DNS1 3 The DNS IP addresses currently used by the gateway WINS The WINS IP address currently used by the gateway Status gt Local Network The Local Network Status page displays information about the status of the local area network Select the Local Network tab to open
30. Activation Allows you to enable or disable parental controls To enable parental controls select the Enable Parental Control check box and click Apply To disable parental controls clear the Enable Parental Control check box and click Apply Add Rule Adds and saves anew Rule to the list of content rules Remove Rule Removes the selected rule from the content rule list Keyword List Allows you to create a list of keywords Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Add Remove Keyword Allows you to add new keywords to the list or to delete selected keywords from the list Blocked Domain List Allows you to create a list of domains that the gateway should block access to Any attempt to access any of the Domains in this list will be blocked by the gateway Add Remove Domain Allows you to add new domains to the list or to delete selected domains from the list Allowed Domain List Allows you to create a list of domains to which the gateway allows access Add Remove Allowed Domain Allows you to add new domains to the list or to delete selected domains from the list 69 Control Access to the Gateway 70 Section Field Description Override the Password Password Allows you to create a password to temporarily override user access restrictions to a blocked Internet site Re Enter Password Re enter the same password for confirmation of the override password in
31. Apafi CISCO Cisco Model DPQ3925 8x4 DOCSIS 3 0 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS isisiassavinsauiaosnabansaabaianiaanaaiannaneanantanninns 2 Intr d CtO H eisiea a a N E E AE EEEE 14 Whats Ithe Garton ssiri a a mer cere et EE 16 Peoiat Paine esr iim oii cicieshaaiasniecinanasiasaeatosaaannamieranaananiaaiauiumbieaiaannianagnnsaes 17 Back Panel Ese MOM csiicisisssnatsasanachiaaienwvensanisantnaunmeapnstagiasabaaaiountieniaanianagnanies 18 What Are the System Requirements for Internet Service s es 19 How Do I Subscribe to High Speed Internet and Telephone Service 20 Where Is the Best Location for My DOCSIS Residential Gateway 0 22 How Do I Mount the Modem on a Wall Optional ssssessssesessesersesssersesse 23 What Are the Requirements for Telephone Service eesecerereeeereerere 26 How Do I Connect My Gateway for Internet and Telep hone Service 27 How Do I Maintain the Battery Optional i tsissssissssssesaaavotbantosaiaaansnannenansnanas 30 How Do I Configure My DOCSIS Residential Gateway seeseseeseeceeereerereene 32 Configure Wireless Settings 3 iisanaisinienandnaamanncniamianneiamianmanmananianniane 41 Conti eure SECUrity sussies oa aa eer Tere ees 57 Control Access t th Gateway siniorino tn nenes a N E EEA ES 66 Configure Applications and Sse MAG sicisosoossinaniadcrarvesisnionnsdi
32. Battery Optional How Do Maintain the Battery Optional 30 Your modem may include a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure You can replace the battery without the use of any tools A WARNING Fully charged high capacity rechargeable batteries should be handled with care Replace only with the battery recommended by the manufacturer Do not disassemble it or attempt to recharge the battery outside the system Do not crush puncture dispose of in a fire short the external contacts or expose to high temperature orimmerse in water or other liquids Dispose of the battery in accordance with local regulations and instructions from your service provider Charging the Battery The battery begins to charge automatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Battery on page 31 Important If you choose to operate your modem without a battery you risk losing your telephone service during a power outage Replacing the Battery Under normal circumstances the battery should last for several years The BATTERY LED
33. C Slovensky Toto zariadenie je v zhode so z kladn mi po iadavkami a in mi pr slu n mi Slovak nariadeniami direktiv 1999 5 EC Suomi T m laite t ytt direktiivin 1999 5 EY olennaiset vaatimukset ja on siin Finnish asetettujen muiden laitetta koskevien m r ysten mukainen Denna utrustning r i verensst mmelse med de v sentliga kraven och andra relevanta best mmelser i Direktiv 1999 5 EC ll 12 IMPORTANT SAFETY INSTRUCTIONS Note The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide which is available on Cisco com The following standards were applied during the assessment of the product against the requirements of the Directive 1999 5 EC E Radio EN 300 328 E EMC EN 301 489 1 and EN 301 489 17 E Safety EN 60950 and EN 50385 The CE mark and class 2 identifier are affixed to the product and its packaging This product conforms to the following European directives 1999 5 EC National Restrictions This product is for indoor use only France For 2 4 GHz the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 2483 5 MHz There are no restrictions when used in other parts of the 2 4 GHz band Check http www arcep fr for more details Pour la bande 2 4 GHz la puissance est limit e 10 mW en
34. CP Client Table page you will see a list of DHCP clients computers and other network devices with the following information Client Host Names IP Addresses MAC Addresses and the length of time before their assigned IP addresses expire To retrieve the most up to date information click Refresh To exit this page and return to the Local Network page click Close The following illustration shows an example of the DHCP Client Table DHCP Client Table DHCP Client Table DHCP Server IP Address 192 168 0 1 MAC Address IP Address Subnet Mask Duration Expires 0015587e4b41 192 168 0 10 255 255 255 0 D 00 H 01 M 00 S 00 Fri Sep 25 00 15 59 2009 001 f3ccde7fe 192 168 0 11 255 255 255 0 D 00 H 01 M 00 S 00 Fri Sep 25 00 18 16 2009 OL 30824 01 OL 30824 01 Monitor Gateway Status ARP RARP Table Click ARP RARP Table to see a complete list of all devices that are connected to your network To retrieve the most up to date information click Refresh To exit this page and return to the Local Network page click Close The following illustration shows an example of the ARP RARP Table ARP RARP Table ARP RARP Table 1013 04 00 13 5F 05 95 D4 10 13 1 42 00 22 34 CE D8 75 10 13 1 43 00 22 34 CE D8 79 10 13 81 00 13 5F 05 95 D4 192 168 0 1 00 22 34 CE D8 78 192 168 0 10 00 15 58 7E 4B 41 192 168 0 11 00 1F 3C CD C7 FE Status gt Wireless The Wireless Network Status page displays basic information about the wireless
35. EC Italiano Questo apparato conforme ai requisiti essenziali ed agli altri principi sanciti Italian dalla Direttiva 1999 5 CE Latviski iek rta atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to Latvian saist tajiem noteikumiem Lietuvi is renginys tenkina 1999 5 EB Direktyvos esminius reikalavimus ir kitas ios Lithuanian direktyvos nuostatas Nederlands Dit apparaat voldoet aan de essentiele eisen en andere van toepassing zijnde Dutch bepalingen van de Richtlijn 1999 5 EC Malti Dan l apparat huwa konformi mal ti iet essenzjali u l provedimenti l o ra Maltese rilevanti tad Direttiva 1999 5 EC Magyar Eza k sz l k teljes ti az alapvet k vetelm nyeket s m s 1999 5 EK Hungarian ir nyelvben meghat rozott vonatkoz rendelkez seket Norsk Dette utstyret er i samsvar med de grunnleggende krav og andre relevante Norwegian bestemmelser i EU direktiv 1999 5 EF Polski Urz dzenie jest zgodne z og lnymi wymaganiami oraz szczeg lnymi Polish warunkami okre lonymi Dyrektyw UE 1999 5 EC Portugu s Este equipamento est em conformidade com os requisitos essenciais e outras Portuguese provis es relevantes da Directiva 1999 5 EC Romana Acest echipament este in conformitate cu cerintele esentiale si cu alte Romanian prevederi relevante ale Directivei 1999 5 EC Slovensko Ta naprava je skladna z bistvenimi zahtevami in ostalimi relevantnimi pogoji Slovenian Direktive 1999 5 E
36. EN load on all of the telephone devices attached to each port must not exceed 5 REN Telephone Device Types You can use telephone devices that are not labeled with a REN number but the maximum number of attached telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the residential gateway telephone ports Some telephones use other pins on the RJ 11 connectors and require adapters in order to work Dialing Requirements All your telephones should be set to use DTMF dialing Pulse dialing is typically not enabled by your local provider Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet 300 meters Use 26 gauge twisted pair or larger telephone wiring Important Connection toan existing or a new permanently installed home telephone wiring network must be done by a qualified installer OL 30824 01 How Do
37. Enter the name of the user and click the Add User button to add the user to the list User Settings Allows you to edit a user profile by using the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not have any access to the Internet To remove a user profile use the drop down menu to select the user to be removed and click the Remove User button Password Enter the selected user s password in this field Each user must enter their User Name and Password each time they use the Internet User names and passwords are case sensitive Note The residential gateway will allow each user access to the Internet subject to the rules selected on this page for that user Re Enter Password Re enter the same password for confirmation of the password in the previous field Trusted User Check this box if the currently selected user is to be designated a trusted user Trusted users are not subject to Internet access rules Content Rule Select the Content Rule for the current user profile Content Rules must first be defined by going to the Rules Configuration page You can access the Rule Configuration page by clicking on the Basic Rules tab on this page Time Access Rule Select the Time Access Rule for the current user profile
38. Gaming gt Port Range Triggering Port range triggering is away todynamically forward ports toa LAN PC that needs them ata particular time That particular time is when it runs a certain application that performs some event that trigger the router This event must be an outbound access of a particular port range Select the Port Range Triggering tab to open the Applications amp Gaming Port Range Triggering page Applications S rel ss Security Soup hiisi SCY Restrictions amp Gaming Administration Status Log OFF PortFiltering Port Range Forwarding Pom Range miggenng DMZ Port Range Triggering Triggered Range Forwarded Range z Start Port End Port Start Port End Port Protocol tjo 0 to 0 lt to 0 to 0 to 0 PN E tojo ql to o o tojo to 0 to 0 to 0 to 0 to 0 otoo tol0 tolo tolo olfolololfolyolfofofo AAFAA OOOo0oo000o0go00 to 0 to O Save Settings Cancel Changes Applications and Gaming Port Range Triggering Page Description Use the descriptions and instructions in the following table toconfigure the port range triggering for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Port Range Triggering Triggered Range Start Port For the Start port select a port from the recommended 49152 65535
39. IGMP is used to establish membership ina multicast group and is commonly used for multicast streaming applications For example you may have Internet Protocol Television IPTV with multiple set top boxes on the same local network These set top boxes have different video streams running simultaneously so you should use the IGMP feature of the Router IGMP forwarding proxying is a system that improves multicasting for LAN side clients If the clients support this option keep the default Enable Otherwise select Disable 84 OL 30824 01 OL 30824 01 Manage the Gateway Administration gt Reporting Administration reporting allows you to email various system activities to your email address Select the Reporting tab to open the Administration Reporting page Access Applications Setup Wireless Security Restrictions amp Gaming Administration Status Log OFF Management Repomme Diagnostics BackUpe Restore Reporting E Mail Alerts O Enable disable SMTP Mail Server E Mail Address for Alert Logs View Log Save Settings Cancel Changes Use the descriptions and instructions in the following table toconfigure the reporting feature on the gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Reporting E Mail Alerts If enabled an e mail will be sent immediately if any reportable events are detected To use this fea
40. IP address to be placed on the Internet side of the gateway firewall while others remain protected behind the firewall The DMZ allows a device to be directly accessible to Internet traffic such as a web HTTP server an FTP server an SMTP e mail server and a domain name system DNS server Select the DMZ tab to open the Applications amp Gaming DMZ page Access Applications Setup Wireless Security Restrictions amp Gaming Administration Status Log OFF PortFilteting PortRange Forwarding PortRange Triggering OM DMZ Hosting Enable disable DMZ Host IP Address 0 0 0 0 Save Settings Cancel Changes 79 Configure Applications and Gaming 80 Applications and Gaming DMZ Page Description Use the descriptions and instructions in the following table toconfigure the port range triggering for the residential gateway Select enable for each DMZ Host IP address After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description DMZ DMZ Hosting Select the desired option E Enable E Disable factory default DMZ Host IP Address ss ssss s DMZ allows one IP address to be unprotected while others remain protected Enter the IP address of the computer you want to expose to the Internet in this field OL 30824 01 Manage the Gateway Manage the Gateway Administration gt Management The Administration Management page allows the network s
41. Improved Performance Tips for Improved Performance Check and Correct If your residential gateway does not perform as expected the following tips may help If you need further assistance contact your service provider OL 30824 01 Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet Verify that your residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is in the ON position Verify that the ONLINE LED status indicator on the front panel of your residential gateway is illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using acable signal splitter so that you can connect the residential gateway to other devices remove the splitter and reconnect the cables so that the residential gateway is connected directly to the cable input If the residential gateway now functions properly the cable signal splitter may be defective and may need tobe replaced For best performance over an Etherne
42. M MAC Address can be found on the rating label attached to your wireless gateway Wireless Security Mode Allows you to select a wireless security mode to help protect your network If you select Disable then your wireless network is not secure and any wireless device within range may connect to it See Wireless Security on page 45 for detailed descriptions of wireless security modes Note The factory default Wireless Security Mode is WPA or WPA2 Personal Encryption Allows you to select alevel of encryption based on the wireless security mode you choose See Wireless Security on page 45 for detailed descriptions of encryption Pre Shared Key The pre shared key for the device The key can be from 8 to 63 characters The factory default Pre Shared Key is equal to the 9 digit serial number of your gateway The serial number can be found on the rating label attached to your wireless gateway Note Your service provider may provide you with a wireless configuration card that contains SSID and wireless security configuration information for your home network that may differ from what is described above OL 30824 01 OL 30824 01 How Do Configure My DOCSIS Residential Gateway Setup gt Lan Setup The Setup Lan Setup page allows you to configure the settings for the Local Area Network LAN in your home These settings include the range of IP addresses that define the LAN itself as well as how the addresses are assigned
43. M with a DTIM Interval value Its clients hear the beacons and awaken to receive the broadcast and multicast messages Default 1 Range 1 255 Fragmentation Threshold The fragmentation threshold value specifies the maximum size for a packet before data is fragmented into multiple packets If you experience a high packet error rate you may slightly increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 RTS Threshold The RTS Threshold determines at what packet size beyond which the ready to send clear to send RTS CTS mechanism is invoked Should you encounter inconsistent data flow only minor reduction of the default value 2346 is recommended If a network packet is smaller than the preset RTS Threshold size the RTS CTS mechanism will not be enabled The device sends Request to Send RTS frames to a particular receiving station and negotiates the sending of a data frame After receiving an RTS the wireless station responds with a Clear to Send CTS frame to acknowledge the right to begin transmission The RTS Threshold value should remain at its default value of 2347 53 Configure Wireless Settings Wireless gt WDS Settings The Wireless Distribution System WDS Settings page allows you to expand the coverage of your wireless network by deplo
44. R ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you that uninsulated voltage within this product may This symbol is intended to alert you of have sufficient magnitude to cause electric shock the presence of important operating and Therefore it is dangerous to make any kind of maintenance servicing instructions in contact with any inside part of this product the literature accompanying this product Notice a l attention des installateurs de r seaux cabl s Les instructions relatives aux interventions d entretien fournies dans la pr sente notice s adressent exclusivement au personnel technique qualifi Pour r duire les risques de chocs lectriques r effectuer aucune intervention autre que celles d crites dans le mode d emploi et les instructions relatives au fonctionnement 4 moins que vous ne soyez qualifi pour ce faire Remarque a l attention de l installateur CAUTION du syst me Avec cet appareil le blindage cran du c ble coaxial doit tre mis la terre aussi pr s que possible du point d entr e du cable dans le batiment En ce qui concerne les produits vendus aux Etats Unis et au Canada ce rappel est foumi pour attirer attention de l installateur sur les articles 820 93 et 820 100 du Code national de l lectricit ou Code de l lectricit canadien Partie 1 qui fournissent des lignes directrices concernant la mise a la terre correcte du blindage
45. This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs Select the Port Filtering tab to open the Applications amp Gaming Port Filtering page Administration Status Log OFF oe 7 ARNA Access Applications Setup Wireless Security Restrictions amp Gaming Port Fiterma PortRange Forwarding Port Range Triggering DMZ Port Filtering Oo o as alt amaA Save Settings Cancel Changes Applications and Gaming PortFiltering Page Description Use the descriptions and instructions in the following table to configure the port filtering for applications and gaming features used on your residential gateway Click the Enable checkbox to enable port forwarding for the relevant application After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel 15 Configure Applications and Gaming 76 Section Field Description Port Filtering Start Port This is the beginning of the port range Enter the beginning of the range of port numbers external ports used by the server or Internet application Check with the software documentation of the Internet application for more information if necessary End Port This is the end of the port range Enter the end of the range of port numbers external ports used by the server or Internet application Check with the software documentation of the Internet applicati
46. Tlluminates as described for units that include a battery OL 30824 01 105 Notices Notices 106 Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco c om g0 trademarks DOCSIS is a registered trademark of Cable Television Laboratories Inc PacketCable is a trademark of Cable Television Laboratories Inc The Wi Fi Protected Setup mark is a mark of the Wi Fi Alliance Wi Fi Protected Setup is a trademark of the Wi Fi Alliance Other third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R Publication Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this publication We reserve the right to change this publication at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughput rate
47. aataonbsdunasshsoantnaiunane 75 Manage the Gateway se ssssssesssseisersssisrrsssrrstisisrrstsstnntstnntnestsntntesennintnseneresennet 81 Momitor Gateway Sta tUs siisii E TET EEO 90 Fr uently Asked QUeStiO NS siirron niinno EEEE E EEES 97 Tips for Improved Memoria nee i jiasscisissisavnspsinncanainnaiauieuaandbuiiuatiaoiaaatunnaanys 101 Front Panel LED Status Indicator Functions ssicisisachasssanshantessannseosaonasoraponaosonnens 102 NOCES enn E E 106 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so Note to System Installer CAUTION For this apparatus the coaxial cable shield RISK OF ELECTRIC SHOCK screen shall be grounded as close as practical to the point of entry of the cable into the building For products sold in the US and Canada this reminder is provided to call the system installers attention to Article 820 93 and Article 820 100 of the NEC or Canadian Electrical Code Part 1 which provides guidelines for proper grounding of the coaxial cable shield CAUTION To reduce the risk of electric shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE O
48. arious trademarks of Cisco Systems Inc Please see the Notices section of this documentfor a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change withoutnotice 2013 Cisco and or its affiliates All rights reserved October 2013 PartNumber OL 30824 01
49. ation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects A WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placedon this apparatus A WARNING Avoid electric shock and fire hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product A WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service Warnings WARNING Avoid electric shock Do not openthe cover of this product Opening or removing the cover may expose you to dangerous voltages If you open the cover your warranty will be void This product contains no user serviceable parts Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition 6 OL 30824 01 OL 30824 01 IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving t
50. cess Restrictions Basic Rules page allows you to configure parental controls on the residential gateway and to monitor the individuals who are authorized to set parental controls Select the Basic Rules tabto open the Access Restrictions Basic Rules page Access Applications Setup Wireless Security Restrictions amp Gaming Administration Status Log OFF IP Address Filtering MAC ess Filtering Basic Rut Time of Day Rules UserSetup Cocal Cog Parental Basic Setup Parental Control Activation This box must be checked to turn on Parental Control C Enable Parental Control Add Rule Rule Settings Keyword List anonymizer v Add Keyword Remove Keyword Blocked Domain List Blocked Domain List anonymizer com J Add Domain Allowed Domain List Allowed Domain List Add Allowed Domain Remove Allowed Domain Override the Password Password Re Enter Password Access Duration 30 OL 30824 01 Control Access to the Gateway Use the descriptions and instructions in the following table toconfigure the access restrictions basic rules for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Parental Control Basic Setup Keyword List Blocked Domain List Allowed Domain List OL 30824 01 Field Description Parental Control
51. changes or Cancel Changes to cancel Field Description Firewall SPI Firewall Protection OL 30824 01 SPI Firewall Protection blocks Denial of Service DoS attacks A DoS attack does not attempt to steal data or damage your computers but it overloads your Internet connection so you cannot use it Select the desired option E Enable factory default E Disable 57 Configure Security Section Field Description Filters Filter Proxy Enables disables filter proxy If local users have access to WAN proxy servers they may beable to circumvent the content filters and access Internet sites blocked by the device If you select the Filter Proxy feature it will block access to any WAN proxy servers Block Pop Up Windows Enables disables popup windows Some commonly used applications employ popup windows as part of the application If you disable popup windows it may interfere with some of these applications Block Web Page Cookies Enables disables cookie blocking This feature filters the unsolicited delivery of cookies to devices from the Internet to devices in your private local network Cookies are computer files that contain personal information or web surfing behavior data Block Java and ActiveX Scripts Enables disables java applets and ActiveX scripts This feature helps to protect the devices in your private network from irritating or malicious Java applets that are sent unsolicited to devices in your private netwo
52. ctor specified in dBm 4021193 Rev C IMPORTANT SAFETY INSTRUCTIONS Antennas Use only the antenna supplied with the product 20090312 CE_Gateway 4021193 Rev C 13 Introduction Introduction 14 Welcome to the exciting world of high speed Internet and high quality digital telephone service Your new Ciscoe Model DPQ3925 DOCSIS 3 0 Wireless Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets industry standards for high speed data connectivity along with reliable digital telephone service The DPQ3925 residential gateway delivers data voice and wired Ethernet or wireless gateway capabilities to connect a variety of devices in the home or small office and support high speed data access and cost effective voice services all in one device With a DPQ3925 residential gateway your Internet enjoyment home and business communications and personal productivity will surely soar This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your DPQ3925 residential gateway for high speed Internet and digital telephone service for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPQ3925 residential gateway offers the following outstanding benefits and
53. d device 1 If your client device has a V i Fi Protected Setup button click or press that button and then click the button on the right OR 2 If your client device has a Wi Fi Protected Setup PIN number enter that number here 94380507 and then click OR 3 If your client asks for the Gateway s PIN number enter this number 12345670 in your client device and then click Wi Fi Protected Setup Status Configured Network Hame SSID ced 75 Security psk Wireless Passphrase Save Settings Cancel Changes Wireless Configuration Wi Fi Protected Setup Page Description Use the descriptions and instructions in the following table toconfigure the basic settings for Wi Fi Protected Setup for the residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Basic Settings Enable or Disable the wireless network Wi Fi Protected Setup Configuration The Wi Fi Protected Setup feature automatically configures an encryption secured wireless network To use Wi Fi Protected Setup you must have at least one other device that supports Wi Fi Protected Setup in your network After you have configured your Wi Fi Protected Setup devices you can manually configure other devices WPS Push Button Setup Option 1 Press the Wi Fi Protected Setup button on the Basic Wireless Settings page or the button on the back panel of the gateway to register a
54. d in the Re Enter New Password field and click Save Settings to apply the change Note The factory default password is a blank field Re Enter New Password Allows you to re enter the new password You must enter the same password as the one entered in the previous field Change Password to After you re enter your new password click Save Settings to apply the change 83 Manage the Gateway Field Description Remote Access Remote Management Allows you to enable to disable remote management This feature allows you to access and manage your gateway settings from the Internet when you are away from home To allow remote access select Enable Otherwise keep the default setting as Disable The protocol HTTP is required for remote management To remotely access the device enter https xxx xxx xxx xxx 8080 the x s represent the device s public Internet IP address and 8080 represents the specified port in your web browser s Address field Management Port Enter the port number that will be open to outside access The factory default setting is 8080 This port must be used when you establish a remote connection UPnP UPnP Universal Plug and Play UPnP allows Windows XP and Vista to automatically configure the Gateway for various Internet applications such as gaming and videoconferencing If you want to use UPnP keep the default Enable Otherwise select Disable IGMP IGMP Proxy Internet Group Multicast Protocol
55. dows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 97 Frequently Asked Questions 98 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Macintosh Systems 1 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder at the top of the page Scroll down to the bottom of the menu and then click User Mode Click Advanced in the User Mode window and then click OK Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Act
56. e Your domain name E Remote Identity Select the desired option to match the Local Identity setting at the other end of this tunnel Local IP Address WAN Internet IP address of the remote VPN endpoint Name Domain name of the remote VPN endpoint E Encryption This is the Encryption algorithm used for the IKE SA It must match the setting used at the other end of the tunnel OL 30824 01 OL 30824 01 Configure Security View Log The Security VPN View Log page shows events captured by the firewall The log displays the following items E Description of the event E Number of events that have occurred E Last occurrence of an event m Target and source addresses You can view the following logs from this page Access log m Firewall log m VPN log Parental Control log Type Firewall Log v Refresh ia ast Description Count ene Target Source bee SYN TO a 4 00 00 54 192 168 0 1 80 64 100 106 97 1332 Flood 1970 Click Clear to clear the log data 65 Control Access to the Gateway Control Access to the Gateway 66 Access Restrictions gt IP Address Filtering Use the Access Restrictions IP Filtering page to configure IP address filters These filters block a range of IP addresses from accessing the Internet Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential
57. e in this field e g My_ 123 or 0x4d795f40313233 Note that both sides must use the same Pre Shared Key Key Lifetime This field specifies the lifetime of the IKE generated key If the time expires anew key will be renegotiated automatically The Key Lifetime may range from 300 to 100 000 000 seconds The default lifetime is 3600 seconds E Manual OL 30824 01 Encryption The Encryption method determines the length of the key used to encrypt decrypt ESP packets Notice that both sides must use the same method Encryption Key This field specifies a key used to encrypt and decrypt IP traffic Both character and hexadecimal values are acceptable in this field Note that both sides must use the same Encryption Key Authentication The Authentication method authenticates the Encapsulating Security Payload ESP packets Select MD5 or SHA Notice that both sides VPN endpoints must use the same method MD5 A one way hashing algorithm that produces a 128 bit digest SHA A one way hashing algorithm that produces a 160 bit digest Authentication Key This field specifies a key used to authenticate IP traffic Both character and hexadecimal values are acceptable in this field Note that both sides must use the same Authentication Key Inbound SPI Outbound SPI The Security Parameter Index SPI is carried in the ESP header This enables the receiver to select the SA under which a packet should be processed The SPI is a32 bit value Both d
58. e unit 2 Slide the gray battery lock release inside the battery compartment upward to disengage the battery lock 3 Grasp the plastic pull tab on the battery and gently slide the battery forward to remove it from the battery compartment Insert a new battery into the battery compartment Close the battery compartment door The battery lock will automatically engage 31 How Do Configure My DOCSIS Residential Gateway How Do I Configure My DOCSIS Residential Gateway 32 To configure your residential gateway you must first access the WebWizard configuration pages This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your residential gateway to operate correctly This section also presents examples and descriptions of each WebWizard configuration page Use the WebWizard pages tocustomize your residential gateway to your needs rather than using the default settings The WebWizard pages in this section are organized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide The pages shown in this guide also represent the default values for the device Note If you are not familiar with the network configuration procedures detailed in this section contact your service provider before you attempt to change any of the residential gate
59. ecimal and hexadecimal values are acceptable e g 987654321 or 0x3ade68b1 Each tunnel must have a unique Inbound SPI and Outbound SPI No two tunnels share the same SPI Note that the Inbound SPI must match the remote gateway s Outbound SPI and vice versa 63 Configure Security Section Status Buttons 64 Field Description This field shows the connection status for the selected tunnel The state is either Connected or Disconnected Connect Click this button to establish a connection for the current VPN tunnel If you have made any changes click Save Settings to first apply your changes Disconnect Click this button to break a connection for the current VPN tunnel View Log Click this button to view the VPN log which shows details of each established tunnel Advanced Settings If the Key Exchange Method is Auto IKE this button provides access to additional settings relating to IKE Click this button if the gateway is unable to establish a VPN tunnel to the remote gateway and make sure the Advanced Settings match those on the remote gateway E Phase 1 Operation Mode Select the method appropriate for the remote VPN endpoint Main Main mode is slower but more secure Aggressive Aggressive mode is faster but less secure E Local Identity Select the desired option to match the Remote Identity setting at the other end of this tunnel Local IP Address Your WAN Internet IP address Nam
60. eiess Sn Restrictions amp Gaming Administration Status Log OFF Management Reporting iiageast BackUp e amp Restore Ping Test Parameters Ping Target IP o Jp JE Ping Size 64 bytes Number of Pings 3 Range 1 100 Ping Interval 1000 ij milliseconds Ping Timeout 1000 miliseconds Use the descriptions and instructions in the following table toconfigure the diagnostics feature on the gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Ping Test Ping Test Parameters Ping Target IP The IP address that you want to ping Ping Size The size of the packet you want to use Number of Pings The number of times you wish to ping the target device Ping Interval The time period milliseconds between each ping Ping Timeout The desired time period milliseconds of the timeout If no response is received within this ping period the ping test is considered a failure Start Test To start a test complete the following steps 1 Click Start Test to begin the text Anew page opens and displays a summary of the test results 2 Click the Save Settings to save the test results or click Cancel Changes to cancel the test 87 Manage the Gateway 88 Administration gt Backup amp Restore Administration Backup amp Restore allows you to back up you configuration of the Gateway and store it on your computer You can use thi
61. elevision reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures E Reorient or relocate the receiving antenna E Increase the separation between the equipment and receiver E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the service provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below isa requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you may have regarding the operation or installation of this device FE Declaration of Conformity This device complies with Part 15 of FCC Rules DOCSIS Residential Gateway Operation is subject to the following two Model DPQ3925 conditions 1 the device may not cause harmful Manufactured by interference and 2 the device must accept any Cisco Systems Inc interference received including interference 5030 Sugarloaf Parkway that may
62. ente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga el ctrica no realice ninguna otra operaci n de reparaci n distinta a las contenidas en las instrucciones de funcionamiento a menos que posea la cualificaci n necesaria para hacerlo Nota para el instalador del sistema En lo que se refiere a este aparato el blindaje del cable coaxial debe conectarse a tierra lo m s cerca posible al punto por el cual el cable entra en el edificio En el caso de los productos vendidos en los EE UU y Canad el presente aviso se suministra para llamar la atenci n del instalador del sistema sobre los Articulos 820 93 y 820 100 del NEC o C digo El ctrico de Canad Parte 1 que proporcionan directrices para una correcta conexi n a tierra del blindaje del cable coaxial Este simbolo tiene como fin advertirle de que una tensi n sin aislamiento en el interior de este producto podria ser de una magnitud suficiente como para provocar una descarga el ctrica Por consiguiente resulta peligroso realizar cualquier tipo de contacto con alguno de los componentes internos de este producto CAUTION RISK OF ELECTRIC SHOCK ATENCI N EL CTRICA NO ABRIR ATENCI N con el fin de reducir el riesgo de descarga el ctrica no retire la tapa ni la parte posterior No existen en el interior componentes que puedan ser reparados por el usuario Encargue su revisi n a personal de man
63. ephone account with your local service provider to use your residential gateway for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider 21 Where Is the Best Location for My DOCSIS Residential Gateway Where Is the Best Location for My DOCSIS Residential Gateway The ideal location for your residential gateway is where it has access to outlets and other devices Think about the layout of your home or office and consult with your service provider to select the best location for your residential gateway Read this user guide thoroughly before you decide where to place your residential gateway Consider these recommendations 22 Choose a location close to your computer if you will also use the residential gateway for high speed Internet service Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet Choose a location for the residential gateway that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the residential gateway to provide service to several telephones a professional installer can connect the residential gateway to your existing h
64. essories specified by the manufacturer Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged inany way such asa power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rainor moisture does not operate normally or has been dropped Power Source Warning A label on this product indicates the correct power source for this product Operate this product only from anelectrical outlet with the voltage and frequency indicated on the product label If you are uncertain of the type of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable at all times Ground the Product WARNING Avoid electric shock and fire hazard If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges OL 30824 01 OL 30824 01 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In
65. estrictions amp Gaming Setup Wireless Security Administration Status Log OFF IP Address Filtering MAC Address Filtering Basic Rules pimmee oi Day Raesi UserSetup Lorallog Add No fiters entered v Z Enabled Days to Block Tod Filter L Everyday Sunday Monday Tuesday Wednesday Thursday L Friday Saturday Schedule Time to Block C al day Start 12 hour 00 min TAM End 12 hour 00 min AM Save Settings Cancel Changes Access Restrictions Time of Day Rules Page Description Use the descriptions and instructions in the following table to configure the time of day rules for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel 71 Control Access to the Gateway Section Field Description Tod Filter Add Allows you to add a new Time of Day access filter or rule Enter the name of the filter and click the Add key to add the filter to the list Time of Day rules are used to restrict Internet access based on the day and time Remove Removes the selected filter from the Time of Day filter list Schedule Days to Block Allows you to control access based on days of the week Time to Block Allows you to control access based on time of day Access Restrictions gt User Setup Use the Access Restrictions User Setup page to set up additional accounts and user profiles for household members Each pro
66. eway interface to the Internet obtains its IP address DHCP factory default Allows the gateway to obtain a public IP address automatically Setup Wireless Security Managemen Reporting Diagnostics BackUp amp Restore Gateway Setup WAN Internet Connection Type MTU Gateway Access Local Access Remote Access UPnP IGMP Static IP Access Applications Restrictions amp Gaming Administration Status Log OFF Connection Made D c MTU size o Current User Name user Change Current User Name to Change Password to Re Enter New Password Remote Management O Enable Management Port 8080 Disable O Enable disable IGMP Proxy Enable O disable Save Settings Allows you to specify the WAN IP address and corresponding server information as static or fixed values that will be used whenever the gateway goes online Setup Wireless Security Managemen Reporting Diagnostics BackUp amp Restore Gateway Setup WAN Internet Connection Type Gateway Access Local Access Remote Access UPnP IGMP Access Applications Restrictions amp Gaming Administration Status Log OFF Internet IP Address Subnet Mask Detaut Gateway 0 Primary DNS Secondary DNS MTU size Current User Name user Change Current User Name to Change Password to Re Enter New Password
67. faults have been restored you will have to re enter all of your configuration settings Access Applications Restrictions amp Gaming _ p Setup Wireless Security Management Reporting Diagnostics BackUp amp Restore iisctory Derauis Factory Defaults Restore Factory Defaults Restore Factory Defaults To restore factory defaults click Restore Factory Defaults to reset all configuration settings to their default values Any settings you have saved will be lost when the default settings are restored 89 Monitor Gateway Status Monitor Gateway Status This section describes the options available under the Status tab that you can use to monitor the status of the residential gateway and to perform diagnostics on the device and the network Status gt Gateway The Gateway Status page displays information about the gateway and its current settings The on screen information varies depending on the Internet Connection type you use Select the Gateway tab to open the Status Gateway screen Click Refresh to update the data displayed on screen Access Applications Setup Security a etup Wireless ecurit Restrictions amp Gaming Administration Status Log OFF jateway Local Network Wireless DOCSIS WAN Gateway Information Firmware Version epc3925 ESIP 16 v302112911 091029 MAC Address 00 22 3a ce d8 75 Current Time Mon Jan 25 21 18 14 2010 Internet Connection IP Address 10 13 1 43 Subnet Mask 255 2
68. features Compliant with DOCSIS 3 0 2 0 and 1 x standards along with PacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience m Two line embedded digital voice adapter for wired telephony service Four 1000 100 10BASE T Ethernet ports to provide wired connectivity m 802 11n Wireless Access Point m May include one or two optional internal Lithium Ion cartridge style batteries for convenient and long lasting backup power m Wi Fi Protected Setup WPS including a push button switch to activate WPS for simplified and secure wireless setup m User configurable Parental Control blocks access to undesirable Internet sites m Advanced firewall technology deters hackers and protects the home network from unauthorized access OL 30824 01 OL 30824 01 Introduction Attractive compact design that allows for vertical horizontal or wall mounted operation Color coded interface ports and corresponding cables simplify installation and setup DOCSIS 5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act asa troubleshooting tool Allows automatic software upgrades by your service provider 15 What s In the Carton What s In the Carton When you receive your wireless residential gateway you should check the equipment and accessories to verify that each item is i
69. ffects the addresses listed on this page Choose one of the following options E Block computers listed below from accessing the wireless network Select this option to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access E Permit computers listed below access to the wireless network Select this option to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access MAC Address MAC Address Filter List Filter List The MAC Address Filter List displays users whose wireless access you want to control Click Wireless Client List to display a list of network users by MAC address From the To Sort by drop down menu you can sort the table by IP Address MAC Address Status Interface or Client Name To view the most up to date information click the Refresh button Wireless gt Advanced Settings Your advanced wireless settings add another layer of security to the wireless network for your residential gateway This page is used to set up the advanced wireless functions Only an expert administrator should adjust these settings Incorrect settings can reduce wireless performance Select the Advanced Settings tab to open the Wireless Advanced Settings page Use this page to configure the following options N Transmission Rate CTS Protection Mode Beacon Inter
70. file can be assigned customized levels of Internet access as defined by the access rules assigned to that user s profile Important These additional accounts do not grant administrative access to the gateway Note Once you define and enable user profiles each user must sign on each time they wish to access the Internet The user can sign on when the pop up sign on screen appears in their Web browser The user must enter their correct user name and password in order to gain Internet access Select the User Setup tab to open the Access Restrictions User Setup page Access Applications Restrictions amp Gaming Administration Status Log OFF Setup Wireless Security IPAddress Filtering MAC Address Filtering Basic Rules Time orDayRules isenrsemp Cocal Cog User Configure User Settings 1 Detaut Enabie Remove User Password Re Enter Password Trusted User Enable Content Rule 1 Defeut Time Access Rule Session Duration Inactivity time Save Settings Cancel Changes n OL 30824 01 Control Access to the Gateway Access Restrictions User Setup Page Description Use the descriptions and instructions in the following table toconfigure the user setup for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section User Configure OL 30824 01 Field Description Add User Allows you to add a new user profile
71. for your residential gateway After you make your selections click Save Settings to apply your changes or click Cancel Changes to cancel Section Field Description Network Setup Local IP Address LAN The base IP address of the private home LAN The factory default Gateway IP LAN IP Address is 192 168 0 1 Subnet Mask The subnet mask for your LAN 37 How Do Configure My DOCSIS Residential Gateway 38 Section Network Address Server Settings DHCP Field Description DHCP Server Allows you to enable or disable the DHCP server in the residential gateway The DHCP server is used to automatically allocate IP addresses to devices as they are attached to your home network E Connected Devices Summary page Click Connected Devices Summary in the Lan Setup page The Connected Devices Summary page opens This page is a pop up window that displays the MAC Address and IP Address of the devices that are connected to the residential gateway Connected Devices Summary Connected Devices Summary Connected to MAC Address Assign IP Address Eth Switch Lan 4 00 15 58 7E 4B 41 192 168 0 10 802 11 RF WiFi 0 00 1F 3C CD C7 FE 192 168 0 11 E Pre assigned DHCP IP Addresses page Click Pre assigned DHCP IP Addresses in the Lan Setup page The Pre assigned DHCP IP Addresses page opens This page allows you to assign a specific IP address to aPC or other device when they request an IP address using DHCP Only addresses wit
72. give your service provider the following information m The serial number of the modem m The Media Access Control MAC address of the modem CM MAC E Other MAC address numbers as needed These numbers appear on a bar code label located on the residential gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label WAN MAC Address MODEL DPQ3925 Wii CM MAC 0011E6CE1240 CABLE MODEM GATEWAY MIMI Ml Ill Illl l l EMTA MAC 0011E6CE1242 AILE L MTA MAC 0011E6CE1242 PVT LAN MAC 0011E6CE1243 CISCO input 15v0154 LUNIA H enere p WAN DATA MAC 0011E6CE1245 HW 1 0 S N 202025992 iM MADE IN CHINA MINOLI LIII a th KOM M ite of eiA ot Serial Number CM MAC Address T14648 Write down these numbers in the space provided here Serial Number MAC Address 20 OL 30824 01 OL 30824 01 How Do I Subscribe to High Speed Internet and Telephone Service Already Have an Existing High Speed Internet Access Account If you have an existing high speed Internet access account you must give your service provider the serial number and the MAC address of the residential gateway Refer to the serial number and MAC address information listed previously in this section Want to Use the Application Server for Telephone Service You will also need toset up a tel
73. he apparatus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bow kitchen sink or laundry tub ina wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord SAVE THESE INSTRUCTIONS 20090915_ModemNo Battery_Safety 4021193 RevC IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference in aresidential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or t
74. he following items Two wallanchors for 8 x 1 inch screws m Two 8 x 1 inch pan head sheet metal screws E Drill with a 3 16 in wood or masonry bit as appropriate for the wall composition A copy of the wall mounting illustrations shown on the following pages Mount the modem as shown in one of the following illustrations Horizontal Mounting Mounting Mounting Screws Holes Wood or a g Concrete gt Drywall 1 4 in 0 65 cm G Screw 23 How Do Mount the Modem on a Wall Optional Vertical Mounting Mounting Mounting Screws Holes 1 4 in 0 65 cm KE T14358 Location and Dimensions ofthe Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem tothe wall 4 SS eee 101 6 mm rr HOrizonta Mounting Slots fount 4 Mount ng 101 6 mm Slots CO 24 OL 30824 01 T13898 OL 30824 01 How Do Mount the Modem on a Wall Optional Mounting the Residential Gateway on a Wall 1 Using a drill with a 3 16 inch bit drill two holes at the same height and 4 inches apart Note The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway Are you mounting the residential gateway into a drywall or concrete s
75. he same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter Common Troubleshooting Issues don tunderstand the front panel status indicators See Front Panel LED Status Indicator Functions on page 102 for more detailed information on front panel LED status indicator operation and function The residential gateway does notregister an Ethernet connection m Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully m Verify the status of the front panel status indicator lights The residential gateway does notregister an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the residential gateway you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The residential gateway does notregister a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your residential gateway will not function properly Contact your cable service provider to determine whether you are using the correct cable m Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation OL 30824 01 Tips for
76. hin the range of the gateway s DHCP address pool can be reserved with this feature ree addressee Pre assigned DHCP IP Addresses MAC Address Assign to IP Add Static IP MAC Address IP Address Status 00 15 58 7e 4b 41 lt gt 192168 010 Active 00 1f 3c cd c7 fe lt gt 192168 0 11 Active Remove Static IP Notes The Add Static IP button adds the Static IP address to the list of pre assigned IP addresses The Remove Static IP button removes the Static IP address from the list of pre assigned IP addresses Starting IP Address Displays the starting address used by the built in DHCP server to distribute Private LAN IP addresses Because the device default IP address of the gateway is 192 168 0 1 the starting IP address must be 192 168 0 2 or greater but smaller than 192 168 0 253 The default Starting IP Address is 192 168 0 10 OL 30824 01 How Do I Configure My DOCSIS Residential Gateway Section Field Description Maximum Number of DHCP Users Enter the maximum number of users to which the DHCP server can assign IP addresses for use in the LAN This number cannot be greater than 254 minus the starting IP address described above Client Lease Time The Client Lease Time is the amount of time an IP address is valid IP address leases are renewed automatically by your PC and other devices that use DHCP to obtain IP addresses If a lease is allowed to expire the IP address will be returned to the pool
77. his tunnel Key Key Exchange Method Management i The gateway supports both automatic and manual key management When automatic key management is selected Internet Key Exchange IKE protocols are used to negotiate key material for Security Association SA If manual key management is selected no key negotiation is needed Basically manual key management is used in small static environments or for troubleshooting purposes Note that both sides must use the same key management method 62 OL 30824 01 Configure Security Section Field Description Key Select one of the following options for the key exchange method Management continued auto SE Encryption The Encryption method determines the length of the key used to encrypt decrypt ESP packets Notice that both sides must use the same method Authentication The Authentication method authenticates the Encapsulating Security Payload ESP packets Select MD5 or SHA Notice that both sides VPN endpoints must use the same method MD5 A one way hashing algorithm that produces a 128 bit digest SHA A one way hashing algorithm that produces a 160 bit digest Perfect Forward Secrecy PFS If PFS is enabled IKE Phase 2 negotiation will generate new key material for IP traffic encryption and authentication Note that both sides must have PFS enabled Pre Shared Key IKE uses the Pre Shared Key to authenticate the remote IKE peer Both character and hexadecimal values are acceptabl
78. hout subscribing to cable TV service Contact your local service provider for complete information on cable services including high speed Internet access Q How do l arrange for installation A Call your service provider to inquire about professional installation A professional installation ensures proper cable connection to the modem and to your PC and it ensures the proper configuration of all hardware and software settings Contact your service provider for more information about installation 99 Frequently Asked Questions 100 Q How does the residential gateway connect to my computer A The residential gateway connects to the PC using a wireless connection or the 10 100 1000BASE T Ethernet port on your PC If you want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card Q After my residential gateway is connected how do access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the software you will need Q Can I watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your residential gateway at t
79. instructions for configuring TCP IP on your Internet devices to operate with the residential gateway in Microsoft Windows or Macintosh environments TCP IP protocol in a Microsoft Windows environment is different for each operating system Follow the appropriate instructions in this section for your operating system Configuring TCP IP on Windows 2000 Systems 1 Click Start select Settings and choose Network and Dial up Connections 2 Double click the Local Area Connection icon in the Network and Dial up Connections window 3 Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP in the Local Area Connection Properties window and then click Properties 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 7 Try to access the Internet If you cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Windows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options m If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go tostep 2 E If you are using the Win
80. ireless residential gateway is registered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 USB ON a device is connected to the USB port BLINKING indicates that data is being transferred over the USB connection 7 WIRELESS LINK ON the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicates that the wireless access point has been disabled by the user 8 WIRELESS SETUP OFF normal condition wireless setup is not active BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network 9 TEL1 ON indicates telephony service is enabled Blinks when line 1 is in use OFF indicates that phone service for TEL 1 is not enabled 10 TEL2 ON indicates telephony service is enabled Blinks when line 2 is in use OFF indicates that phone service for TEL 2 is not enabled 11 BATTERY If a battery is included this light illuminates when the battery is fully charged 17 Back Panel Description Back Panel Description 18 The following illustrations show the description and function of the back panel components on the Cisco DPQ3925 residential gateway mn IN CHINA 114647 1 2 3 4 5 6 7 8 9 LABEL Displays technical information regarding the gateway MAC ADDRESS LABEL
81. isable Internet Security Protocol for the VPN tunnel Tunnel Name Enter the name for this tunnel Select the local LAN user s that can use this VPN tunnel This may bea single IP address or sub network Note that the Local Secure Group must match the remote gateway s Remote Secure Group IP Enter the IP address of the local network Mask If the Subnet option is selected enter the mask to determine the IP address on the local network Select the remote LAN user s behind the remote gateway who can use this VPN tunnel This may be asingle IP address a sub network or any addresses If Any is set the Gateway acts as responder and accepts requests from any remote user Note that the Remote Secure Group must match the remote gateway s Local Secure Group IP Enter the IP address of the remote network Mask If the Subnet option is selected enter the mask to determine the IP addresses on the remote network 61 Configure Security Section Field Description Remote Select the desired option IP Addr Any or FQDN If the remote gateway has a Secure dynamic IP address select Any or FODN If Any is selected then the Gateway will Gateway accept requests from any IP address FQDN If FQDN is selected enter the domain name of the remote gateway so the Gateway can locate a current IP address using DDNS IP The IP address in this field must match the public WAN or Internet IP address of the remote gateway at the other end of t
82. ive in the TCP IP Options window Note Make sure that the Load only when needed option is unchecked Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner Is there a Hardware Address listed in this window m If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure E If no you must power off your Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance Q How Do Renew the IP Address on My PC A If your PC cannot access the Internet after the residential gateway is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC OL 30824 01 OL 30824 01 Frequentl
83. l of the Internet devices on your system meet or exceed the following minimum hardware and software requirements Note You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater m 32MB of RAM m Web browsing software CD ROM drive Minimum System Requirements for Macintosh m MAC OS 7 5 or later m 32MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed E An active 10 100 1000BASE T Ethernet network interface card NIC installed OL 30824 01 19 How Do Subscribe to High Speed Internet and Telephone Service How Do Subscribeto High Speed Internetand Telephone Service Before you can use your residential gateway you need to have a high speed Internet access account If you do not have a high speed Internet access account you need to set up an account with your local service provider Choose one of the options in this section Do Not Have a High Speed InternetAccess Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to
84. lear All Cancel Changes The Block Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table The following table describes the function of the Block Pass drop down menu After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Field Name Description MAC Filtering Block Listed Default Select Block Listed to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Pass Listed Select Pass Listed to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function keys appear on the Advanced Settings MAC Address Filtering page Key Description Apply Saves the values you enter into the fields without closing the page Add MAC Address Saves the MAC Address entered in the associated text field Remove MAC Address Removes the selected MAC address Clear All Removes all defined MAC addresses 67 Control Access to the Gateway 68 Access Restrictions gt Basic Rules Access restrictions allow you to block or allow specific kinds of Internet usage and traffic such as Internet access designated applications websites and inbound traffic during specific days and times The Ac
85. lt is TKIP AES RADIUS Server Enter the RADIUS server s IP address RADIUS Port Enter the port number used by the RADIUS server The default is 1812 Shared Key Enter the key used by the device and RADIUS server Key Renewal Enter a Key Renewal period which instructs the device how often it should change encryption keys The default is 3600 seconds 48 OL 30824 01 Configure Wireless Settings Wireless gt MAC Filter The MAC Filter feature is used to either allow or block access to your wireless LAN based on the MAC Address of the wireless client devices The MAC Filter feature also known as an access list can be used to help protect your wireless network from access by unauthorized users Select the MAC Filter tab to open the Wireless MAC Filter page Access Applications S s Security AA Setup ww Securty Restrictions amp Gaming Administration Status Log OFF Basic Settings Wireless Security IMACHRen Advanced Settings WDS Settings Gos MAC Filter Enable Disable Access Restriction Block computers listed below from accessing the wireless network Permit computers listed below to access the wireless network MAC Address Filter List Wireless Client List MAC 01 01 00 00 00 MAC 17 MAC 02 00 00 00 00 0 00 mac 18 MAC 03 00 00 00 00 00 00 MAC 19 00 00 00 00 00 00 MAC 04 00 00 00 00 00 00 MAC 20 00 00 00
86. n reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non lonizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches Australia This system has been evaluated for RF exposure as referenced in the Australian Radiation Protection standard and has been evaluated to the ICNIRP International Commission on Non lonizing Radiation Protection limits The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches 20100527 FCCDomandIntl 4021193 Rev C 4021193 RevC IMPORTANT SAFETY INSTRUCTIONS CE Compliance Declaration of Conformity with Regard to the EU Directive 1999 5 EC R amp TTE Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The u
87. n the carton and that each item is undamaged The carton contains the following items One DPQ3925 DOCSIS Residential Lithium Ion cartridge battery Gateway optional One Ethernet cable CAT5 RJ 45 me CDROM If any of these items are missing or damaged please contact your service provider for assistance Notes Em You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless residential gateway m Cables and other equipment needed for telephone service must be purchased separately Contact your service provider to inquire about the equipment and cables you need for telephone service 16 OL 30824 01 Front Panel Description Front Panel Description OL 30824 01 The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating See Front Panel LED Status Indicator Functions on page 102 for more information on front panel LED status indicator functions 123 4 5 6 7 8 9 10 11 T4646 Model DPQ3925 shown here POWER ON power is applied to the wireless residential gateway 2 DS ON the wireless residential gateway is receiving data from the cable network US On the wireless residential gateway is sending data to the cable network ONLINE ON the w
88. nect one end of the Ethernet cable to the Ethernet port on your PC and connect the other end to the yellow ETHERNET port on the back of the residential gateway Note To install more Ethernet devices than ports provided on the residential gateway use an external multi port Ethernet switch s Wireless Make sure that your wireless device is powered up You will need to associate your wireless device with the wireless gateway once the gateway is operational Follow the directions provided with your wireless device for associating with a wireless access point More information about the factory default configuration of your wireless gateway can be found later in this user guide in Configure Wireless Settings on page 41 OL 30824 01 How Do Connect My Gateway for Internet and Telephone Service 5 Connect one end of a telephone jumper cable not included toa telephone outlet in your home or to a telephone or fax machine Then connect the other end of the jumper cable to the appropriate RJ 11 TELEPHONE port on the back of the residential gateway The telephone ports are light gray and are labeled 1 2 and 2 or 1 and 2 depending on the region of the world the residential gateway is used Notes Make sure to connect your telephone service to the correct RJ 11 port For single line telephone service connect to port 1 2 or 1 InNorth America residential gateways have multi line capability on the RJ 11 telephone port labeled 1 2 Line
89. network of the gateway Select the Wireless tab to open the Status Wireless page Click Refresh to update the data on the page Applications Setup ss Security OS ae Stup Wroiess ocun estrictions amp Gaming Administration Status Lag EF Gateway Cocal Network DATek Wireless Network MAC Address Cisco5 00 22 CE 7B D9 EC Radio Band 802 11n 5GHz Network Name SSID Cisco5 Channel Width Wide 40 MHz Channel Standard Channel 4 Security SSID Broadcast 93 Monitor Gateway Status Status Wireless Page Description Use the following table to review the status of your wireless network Section Wireless Network 94 Field Description MAC Address Displays the MAC Address of your gateway s local wireless access point Radio Band Displays one of the following radio band frequencies currently in operation E 2 4GHz E 5 GHz E 2 4 and 5 GHz Note Not all products support the 5 GHz radio band Network Name SSID Displays the name or service set identifier SSID of your wireless access point Channel Width Displays the channel bandwidth setting selected on the Basic Wireless Settings page Wide Channel Displays the Wide Channel setting selected on the Basic Wireless Settings page Standard Channel Displays the Standard Channel setting selected on the Basic Wireless Settings page Security Displays the security method used by your wireless network SSID Broadcast Displays the status of the
90. nnel Standard Channel Auto Wireless Network Name SSID ced875 00 22 CE 7B D9 EC BSSID Save Settings Cancel Changes Wireless Basic Settings Page Description Use the descriptions and instructions in the following table to manually configure the basic settings for wireless communication for the residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel 43 Configure Wireless Settings 44 Section Basic Settings Field Description Wireless Network Enable or Disable the wireless network Wireless Configuration The default is WPS See Wi Fi Protected Setup WPS on page 41 for more information about using WPS Select Manual to manually set up your network using this option Network Mode Choose one of these options for the network mode G only B G Mixed B G N Mixed factory default Important When TKIP authentication only is selected B G N Mixed network mode is not available Radio Band Select Enabled 2 4GHz factory default or Enabled 5GHz Note The 5GHz radio band may not be supported on some models Channel Width Choose Standard 20 MHz Channel or Wide 40 MHz Channel Standard Channel Select one of the channels from the drop down list to correspond with your network settings All devices in your wireless network must broadcast on the same channel in order to communicate You can select Auto factory default for
91. ns Local Log page Access Applications Senp Wireless Security Restrictions amp Gaming Administration Status Log OFF IP Address Filtering MAC Address Filtering Basic Rules Time of Day Rules UserSetup Boealbog ite fei me Parental Control Event Log Last Occurence Action Target Section Field Description Local Log Last Occurence Parental Control Event Displays the time of the most recent attempt to access a Log restricted Internet site Action Displays the action taken by the system Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Source Displays the IP address of the PC that was used when attempting to access a restricted website OL 30824 01 Configure Applications and Gaming Configure Applications and Gaming OL 30824 01 Overview Most well known Internet applications are supported by Application Layer Gateways ALGs ALGs automatically adjust the gateway firewall to allow data to pass without making any custom settings We recommend that you test your application before making changes in this section Applications amp Gaming gt Port Filtering Use this window to configure transmission control protocol TCP and user datagram protocol UDP port filters These filters prevent a range of TCP UDP ports from accessing the Internet You can also prevent PCs from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers
92. nt Protocol PPP to be tunneled through an IP network If you enable PPTP passthrough applications that use Point to Point Tunneling Protocol PPTP can pass through the firewall To disable PPTP Passthrough select Disable Select the desired option E Enable factory default E Disable 59 Configure Security Security gt VPN A Virtual Private Network VPN is a connection between two endpoints in different networks that allows private data to be sent securely over public networks or other private networks This is accomplished by creating a VPN tunnel A VPN tunnel connects the two PCs or networks and allows data to be transmitted over the Internet as if it were on a private network The VPN tunnel uses IPsec to encrypt the data sent between the two endpoints and encapsulate the data within a normal Ethernet IP frame allowing the data to pass between networks securely and seamlessly A VPN provides a cost effective and more secure alternative to using a private dedicated leased line fora private network Using industry standard encryption and authentication techniques an IPsec VPN creates a secure connection that operates as if you were directly connected to your local private network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP address in their private network just as though they were sitting in their office connected to their corporate LAN Select the VPN
93. ome telephone wiring To minimize changes to the home telephone wiring you may want to locate the residential gateway near an existing telephone outlet Choose a location that is relatively protected from accidental disturbance or harm suchas acloset basement or other protected area Choose a location so that there is plenty of room to guide the cables away from the modem without straining or crimping them Airflow around the residential gateway should not be restricted Read this user guide thoroughly before installing the residential gateway OL 30824 01 How Do Mount the Modem on a Wall Optional How Do Mountthe Modem on a Wall Optional OL 30824 01 You can mount the residential gateway on a wall using two wall anchors two screws and the mounting slots located on the unit The modem can be mounted vertically or horizontally Before You Begin Before you begin choose an appropriate mounting place The wall can be made of cement wood or drywall The mounting location should be free of obstructions on all sides and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that you have t
94. on for more information if necessary Protocol Select one of the following protocols E TCP E UDP E Both Enable Check this box to enable filtering on the specified ports Applications amp Gaming gt Port Range Forwarding Important The gateway normally implements a feature called Port Translation Port Translation monitors what ports are actually being used by your PCs or other devices on your LAN This monitoring provides an added level of security beyond what the firewall provides However there are some applications that require the gateway to use specific ports to connect over the Internet Use Port Range Forwarding to forward ports from the public Internet to specific IP addresses in your local network Select the Port Range Forwarding tab to open the Applications amp Gaming Port Range Forwarding page For the Start and End Port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Type the port number or range in both boxes In the IP Address box type the name of the computer s IP address to which this is to apply Note Port Range Forwarding continually exposes the selected ports to the public Internet This means that the gateway s firewall is no longer active on these ports The device with the forwarding IP address can be exposed to hacker attacks while the port range is being forwarded OL 30824 01
95. one of the four keys for WEP encryption Use the selected TX key to set up your wireless clients OL 30824 01 Section Configure Wireless Settings Field Description WPA Security for Personal Networks WPA or WPA2 Personal Modes Wi Fi Protected Access WPA is a more secure wireless technology than WEP WPA can be used for both Enterprise corporate applications and Personal home network wireless networks We strongly recommend that you select either WPA Personal or WPA2 Personal as the security mode for your home network depending on which mode is supported by the wireless adapter in your PC or wireless clients WPA Personal aka WPA PSK or WPA Pre Shared Key provides a more secure wireless network that WEP WPA Personal introduces TKIP user authentication and stronger encryption keys than WEP WPA2 Personal aka WPA2 PSK or WPA2 Pre Shared Key provides the most secure standards based wireless networking WPA2 Personal incorporates AES Advanced Encryption Standard for data transmission Note Not all wireless adapters support WPA2 WPA is supported across a wider range of devices Whether you use WPA or WPA2 make sure to use a strong passphrase A strong passphrase is a string of random characters at least 21 characters in length Select from one of the following three WPA or WPA2 Personal modes E WPA Personal E WPA2 Personal E WPA or WPA2 Personal Access Applications Setup eless Security py Setup asiaa
96. p i r e pour les quipements utilis s en ext rieur dans la bande 2454 2483 5 MHz Il n y a pas de restrictions pour des utilisations dans d autres parties de la bande 2 4 GHz Consultez http www arcep fr pour de plus amples d tails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia Se non viene installato all interno del proprio fondo l utilizzo di prodotti Wireless LAN richiede una Autorizzazione Generale Consultare http www comunicazioni it it per maggiori dettagli Latvia The outdoor usage of the 2 4 GHz band requires an authorization from the Electronic Communications Office Please check http www esd lv for more details 2 4 GHz frekven u joslas izmanto anai rpus telp m nepiecie ama at auja no Elektronisko sakaru direkcijas Vair k inform cijas http www esd lv Note The regulatory limits for maximum output power are specified in EIRP The EIRP level of a device can be calculated by adding the gain of the antenna used specified in dBi to the output power available at the conne
97. range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded End Port For the End port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Forwarded Range Start Port For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded OL 30824 01 OL 30824 01 Configure Applications and Gaming Section Field Description End Port For the End port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Protocol Select one of the following protocols E TCP E UDP E Both Enable Click the Enable checkbox to enable port range triggering for the relevant application Applications amp Gaming gt DMZ Use this page to configure an IP address whose ports are directly exposed to the public Internet or to the Wide Area Network WAN Demilitarized Zone DMZ hosting is commonly referred toas exposed host and allows you to specify a recipient of WAN traffic that Network Address Translation NAT is unable to translate toa known local PC A DMZ is typically used by a company that wants to host its own Internet server DMZ allows one
98. ransmission is important and packet loss is tolerable to acertain degree If you select Disable anacknowledge packet is returned for every packet received This provides a more reliable transmission but it increases traffic load which decreases performance Select the desired option E Enable E Disable factory default 56 OL 30824 01 Configure Security Section Security gt Firewall Configure Security Advanced firewall technology deters hackers and protects the home network from unauthorized access Use this page to configure a firewall that can filter out various types of unwanted traffic on the gateway s local network Select the Firewall tab to open the Security Firewall page Access Applications Restrictions amp Gaming Setup Wireless Security Administration Status Log OFF Prewal VPN Passthrough VPN r Filters SPI Firewall Protection Enable Disable Filter Proxy O Block Pop Up Windows Block Web Page Cookies _ Block Java and ActiveX Scripts Block fragmented IP packets Block Port Scan Detection Block IP Flood Detection Block WAN Requests M Block Anonymous Internet Requests Save Settings Cancel Changes Use the descriptions and instructions in the following table toconfigure the firewall for your residential gateway After you make your selections click Save Settings to apply your
99. reless home gateway Off When no devices are connected to the USB ports WIRELESS On When the wireless access point is enabled and operational K aii Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the user WIRELESS Off When wireless setup is not active SETUP f eee f Blinks When wireless setup is active to add new wireless clients on the wireless network On When telephony service is enabled Blinks When line 1 is in use p On When telephony service is enabled Blinks When line 2 is in use 104 OL 30824 01 Front Panel LED Status Indicator Functions Front Panel LED Status Indicators During Normal Conditions Front Panel Normal Operations Indicator 11 BATTERY On When battery is charged E Blinks When battery charge is low E Off when there is no battery in the unit Illuminates as described for units that include a battery Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions 1 POWER Slow Blinking eel vee O 2 DS Slow Blinking US Slow Blinking a tr Slow Blinking 5 ETHERNET Slow Blinking USB Slow Blinking a ptr O O 7 WIRELESS Slow Blinking WIRELESS Slow Blinking i n
100. rk from the Internet These applets run automatically when they are received by a PC Java is a programming language for websites If you select the Filter Java Applets feature you may not have access to Internet sites created using this programming language This feature also helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Block fragmented IP packets Enables disables filtering of fragmented IP packets This feature helps protect your private local network from Internet based denial of service attacks Block Port Scan Detection Enables disables the gateway from responding to Internet based port scans This feature is designed to protect your private local network from Internet based hackers who attempt to gain unsolicited access your network by detecting open IP ports on your gateway Block IP Flood Detection checked factory default Blocks malicious devices that are attempting to flood devices or networks with illegal broadcast packets Also referred to as broadcast storm Block WAN Block Anonymous Internet Requests checked factory default Requests r Enable this feature to keep your network from being pinged or detected by other Internet users The Block Anonymous Internet Requests feature also hides your
101. ry Safety Insert batteries correctly There may be a risk of explosion if the batteries are incorrectly inserted Do not attempt to recharge disposable or non reusable batteries Please follow instructions provided for charging rechargeable batteries Replace batteries with the same or equivalent type that we recommend Do not expose batteries to excessive heat such as sunlight or fire Do not expose batteries to temperatures above 100 C 212 F IMPORTANT SAFETY INSTRUCTIONS Battery Disposal The batteries may contain substances that could be harmful to the environment Recycle or dispose of batteries in accordance with the battery manufacturer s instructions and local national disposal and recycling regulations YY SS FA meses Li ion The batteries may contain perchlorate a known hazardous substance so special handling and disposal of this product might be necessary For more information about perchlorate and best management practices for perchlorate containing substance see www dtsc ca gov hazardouswaste perchlorate Provide Ventilation and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface E Do not install this apparatus inan enclosure such as a bookcase or rack unless the installation provides proper ventil
102. s file to restore a previously saved configuration for your Gateway Select the Back Up amp Restore tab to open the Administration Back Up amp Restore page A CAUTION Restoring a configuration file will destroy overwrite all of the existing settings Access Applications Setup Wireless Security Restrictions amp Gaming Administration Status Log OFF Management Reporting Diagnostics EaGh tp eelestar Back Up Configuration Restore Configuration Select a file to restore Section Field Description Back Up Configuration Use the Back Up Configuration feature to save a copy of the current configuration and store the file on your computer Click Back Up to start the download Restore Configuration Use the Restore Configuration feature to restore a previously saved configuration file Click Browse to select the configuration file and then click Restore to load the configuration file to the device OL 30824 01 OL 30824 01 Manage the Gateway Administration gt Factory Defaults The Administration Factory Defaults page allows you to restore the configuration to its factory default settings Select the Factory Defaults tabto open the Administration Factory Defaults page A CAUTION If you restore the factory defaults the gateway will lose all of the settings you have entered Before you reset the gateway to its factory default settings write down all of your custom settings After the de
103. se of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Bbnrapckn Toga o opygBaHe OTrOBapA Ha CbLECTBEHMTe N3NCKBAHMA N NPUNOXNMN Bulgarian Knayan Ha npektnea 1999 5 EC Cesky Toto za zen je v souladu se z kladn mi po adavky a ostatn mi odpov daj c mi Czech ustanoven mi Sm rnice 1999 5 EC Dansk Dette udstyr er i overensstemmelse med de v sentlige krav og andre Danish relevante bestemmelser i Direktiv 1999 5 EF Deutsch Dieses Ger t entspricht den grundlegenden Anforderungen und den weiteren German entsprechenden Vorgaben der Richtlinie 1999 5 EU Eesti See seade vastab direktiivi 1999 5 EU olulistele n uetele ja teistele Estonian asjakohastele s tetele This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Este equipo cumple con los requisitos esenciales asi como con otras Spanish disposiciones de la Directiva 1999 5 CE EMnvik Aut o sonMop eivat Ge CULPOPPWON HE Tig OVGI EI ANAIT OEIL KOL Greek avec oyetik Sraragerg t OSnyiac 1999 5 EC Francais Cet appareil est conforme aux exigences essentielles et aux autres dispositions French pertinentes de la Directive 1999 5 EC slenska etta t ki er samkv mt grunnkr fum og rum vi eigandi kv um Icelandic Tilskipunar 1999 5
104. setting is Auto Choose one of the following options for transmission rate Auto factory default Use Legacy Rate 0 6 5 or 13 5 Mbps 1 13 or 27 Mbps 2 19 5 or 40 5 Mbps 3 26 or 54 Mbps 4 39 or 81 Mbps 5 52 or 108 Mbps 6 58 5 or 121 5 Mbps 7 65 or 135 Mbps 8 13 or 27 Mbps 9 26 or 54 Mbps 10 39 or 81 Mbps 11 52 or 108 Mbps 12 78 or 162 Mbps 13 104 or 216 Mbps 14 117 or 243 Mbps 15 130 or 270 Mbps CTS Protection Mode CTS Clear To Send Protection Mode boosts the device s ability to catch all wireless transmissions but can severely decrease performance Select Auto to use this feature when needed when the Wireless N G products are not able to transmit to the device inan environment with heavy 802 11b traffic Select Disable to permanently disable this feature Beacon Interval The Beacon Interval value indicates the frequency interval of the beacon A beacon is a packet broadcast by the device to synchronize the wireless network Default 100 msec Range 20 1000 OL 30824 01 Section OL 30824 01 Configure Wireless Settings Field Description DTIM Interval The Delivery Traffic Indication Message DTIM indicates the interval between Broadcasts Multicast transmissions DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages When the device has buffered broadcast or multicast messages for associated clients it sends the next DTI
105. si Security Restrictions amp Gaming Administration Status Log OFF Basic Settings WirelessSecumy MAC Filter Advanced Settings WDS Settings OoS Wireless Security Wireless Security 5a personal lode eS Encryption AES v Pre Shared Key 222596078 Key Renewal 3600 seconds Save Settings Cancel Changes Field Descriptions E Encryption The default is TKIP AES E Pre Shared Key Enter a key of 8 to 63 characters E Key Renewal Enter a Key Renewal period which instructs the device how often it should change encryption keys The default is 3600 seconds OL 30824 01 4 Configure Wireless Settings Section Field Description Security for Enterprise Networks WPA Enterprise Modes This option features WPA used in coordination with a RADIUS server for client authentication This should only be used when a RADIUS server is connected to the device Select from one of the following three WPA or WPA2 Enterprise modes E WPA Enterprise E WPA2 Enterprise E WPA or WPA2 Enterprise Access Applications Setup Sec eA Setup versnm Security Restrictions amp Gaming Administration Status Log OFF Basic Settings Wireless Secumy MAC Filter Advanced Settings WDS Settings O09 Wireless Security Wireless Security Mode Encryption RADIUS Server RADIUS Port Shared Key Key Renewal 3600 _ seconds Save Settings Cancel Changes Field Descriptions E Encryption The defau
106. ss Sectummy MAC Filter Advanced Settings WDS Settings oS Wireless Security Wireless Security Mode Kale Encryption 40 64 bit a O hex digits x Wireless Passphrase Key 1 0101010101 Key 2 0101010101 Key 3 0101010101 Key 4 0101010101 TX Key 1 v Save Settings Cancel Changes Field Descriptions E Encryption Select a level of WEP encryption 40 64 bits 10 hex digits or 104 128 bits 26 hex digits E Wireless Passphrase To complete your wireless security setup you should choose a wireless passphrase that is easy for you to remember and hard for anyone else to guess The first time you connect a new wireless device to this network you may need to enter this passphrase into the appropriate setup section in the connected device To improve your network security do not give out this passphrase to unauthorized uses Please enter a phrase of letters and or numbers from 4 to 24 digits long Then click Generate to create the Passphrase E Key 14 If you want to manually enter WEP keys then complete the fields provided Each WEP key can consist of the letters A through F and the numbers 0 through 9 It should be 10 characters in length for 40 64 bit encryption or 26 characters in length for 104 128 bit encryption E TX Key Choose a Transmit TX Key from 1 to 4 The TX key is the key that will be used to encrypt your data Although four keyscan be created only one key is used for encrypting data Select
107. ss der Koaxialkabelschutz Schirm so nahe wie m glich am Eintrittspunkt des Kabels in das Geb ude geerdet werden Dieser Erinnerungshinweis liegt den in den USA oder Kanada verkauften Produkten bei Er soll den Systemtechniker auf Paragraph 820 93 und Paragraph 820 100 der US Elektrovorschrift NEC oder der kanadischen Elektrovorschrift Canadian Electrical Code Teil 1 aufmerksam machen in denen die Richtlinien f r die ordnungsgem e Erdung des Koaxial kabelschirms festgehalten sind Dieses Symbol weist den Benutzer auf das Vorhandensein von nicht isolierten gef hrlichen Spannungen im Ger t hin die Stromschl ge verursachen k nnen Ein Kontakt mit den internen Teilen dieses Produktesistmit Gefahren verbunden CAUTION DO NOT OPEN ACHTUNG STROMSCHLAGGEFAHR NICHT FFNEN ACHTUNG Zur Vermeidung eines Stromschlags darf die Abdeckung bzw die Ger ter ckwand nicht entfernt werden Das Ger t enth lt keine vom Benutzer wartbaren Teile Wartungsarbeiten d rfen nur von qualifiziertem Fachpersonal durchgef hrt werden WARNUNG DAS GER T NICHT REGEN ODER FEUCHTIGKEIT AUSSETZEN UM STROMSCHLAG ODER DURCH EINEN KURZSCHLUSS VERURSACHTEN BRAND ZU VERMEIDEN Dieses Symbol weist den Benutzer darauf hin dass die mit diesem Produkt gelieferte Dokumentation wichtige Betriebs und Wartungsanweisungen f r das Ger t enth lt Aviso a los instaladores de sistemas CATV Las instrucciones de reparaci n contenidas en el pres
108. status indicator turns off to indicate that the battery should be replaced soon Contact your service provider to obtain replacement batteries and for disposal instructions Note Follow the steps found in Removing and Replacing the Battery on page 31 to remove and replace the battery OL 30824 01 OL 30824 01 How Do Maintain the Battery Optional Location of Battery As shown in the following illustrations the battery compartment is located on the right side panel for both DPQ3925 housing types G ty Before Removing and Replacing the Battery Housing Type 1 Housing Ty pe 2 Before removing and replacing the battery refer to the following important information Em You can remove and replace the battery without disconnecting the AC power source E tmay take as long as 24 hours for each battery to charge fully E Dispose of the battery in accordance with local regulations and instructions from your service provider Removing and Replacing the Battery Housing Type 1 1 Open the battery door by operating the battery door lock on the side of the unit 2 Grasp the plastic pull tab on the battery and gently slide the battery forward to remove it from the battery compartment Insert a new battery into the battery compartment 4 Close the battery compartment door Removing and Replacing the Battery Housing Type 2 1 Open the battery door by pressing on the battery door where indicated on the side of th
109. t and click Save Settings Access Applications saws Waretes Secun Restrictions amp Gaming Administration Status Quick Setup Ean Setup DDNS DDNS DDNS Service User Name Password Host Name Status DDNS service is not enabled Enabling DDNS Note In order to use the DDNS feature you must first set up an account and establish a URL with www DynDNS org The DDNS feature will not work without a valid account To set up a DDNS account open your browser and enter www DynDNS org in the address bar Follow the instructions on the website to set up an account To enable DDNS follow these steps 1 On the DDNS page select www DynDNS org as your DDNS server Appacabons amp Gaming Administration Staus tog OFF Configure the following fields User Name Password Host Name o E E H N Click Save Settings The device will now advise the DDNS service of your current WAN Internet IP address whenever this address changes Important The Status area of the window will display the status of the DDNS service connection OL 30824 01 Configure Wireless Settings Configure Wireless Settings This section describes the options available from the Wireless pages that you can use to configure the parameters of the WAP to meet your specific requirements and needs Wireless gt Basic Settings Setting up your residential gateway for wireless communication provides you with the
110. t connection your PC should be equipped with a Gigabit Ethernet card 101 Front Panel LED Status Indicator Functions FrontPanel LED Status Indicator Functions Initial Power Up Calibration and Registration AC Power applied The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up calibration and registration on the network when AC power is applied to the residential gateway Use this chart to troubleshoot the power up calibration and registration process of your residential gateway Note After the residential gateway completes Step 11 Telephone Registration Complete the modem proceeds immediately to Normal Operations See Normal Operations AC Power applied on page 104 P ant High Speed Dat Regisvaton ee Pp Test Scan Signal Lock Address Speed Data Provisioning File Domn Joa a o a ce o S Joa m Jo a o w fo fo fo oe o onne fo ow fo fo for S S Blinking ani o 1 4 Blinking Blinking Blinking Ea Blinking Blinking Blinking sai LINK Blinking Blinking Blinking alll SETUP Blinking Blinking Blinking oo m fo fo jo Jo o f oo a fo jo foro o E Illuminates as described for units that include a battery at w 102 OL 30824 01 Front Panel LED Status Indicator Functions Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Part 2 Telephone Registration e p p
111. tenimiento cualificado ADVERTENCIA PARA EVITAR EL RIESGO DE INCENDIO O DESCARGA EL CTRICA NO EXPONGA LA UNIDAD A LA LLUVIA O A LA HUMEDAD Este s mbolo tiene como fin alertarle de la presencia de importantes instrucciones de operaci n y mantenimiento revisi n contenidas en la literatura que acompa a al producto 20080814 _Installer820_ Intl IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1 2 N HD a A Q ma DB e FS HS 10 11 12 13 14 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments acc
112. the Status Local Network page Click Refresh to update the data on the page Access Applications Si s Si A ap USES acan Restrictions amp Gaming Administration Status Voice Gateway DoceiNetwork Wireless DOCSISWAN DOCSIS Signal DOCSIS Status Channels Selection DOCSIS Log Local Network MAC Address 00 22 3a c8 4 be IP Address 192 168 0 1 24 Subnet Mask 255 255 255 0 DHCP Server Enabled Starting IP Address 192 168 0 10 End IP Address 192 168 0 128 DHCP Client Table __ARP RARP Table Refresh Use the following table to review the status of your gateway and your Internet connection Section Field Description Local Network MAC Address A unique alphanumeric address for the private LAN home network 91 Monitor Gateway Status Section Field Description A MAC address is a hardware address that uniquely identifies each DHCP Client Table node of a network IP Address Displays the IP address for the LAN subnet Subnet Mask Displays the subnet mask for your LAN DHCP Server Displays the status of your local DHCP server Enabled or Disabled Starting IP Address Displays the beginning of the range of IP addresses used by the DHCP server in your gateway End IP Address Displays the end of the range of IP addresses used by the DHCP server Click DHCP Client Table to show which devices are attached to your 92 LAN that have beenissued IP addresses by the DHCP server in the gateway On the DH
113. the previous field Access Duration Allows you to designate an amount of time in minutes that the Override password will allow temporary access to a restricted Internet site Apply Saves all additions edits and changes To use keyword and domain blocking Keyword and Domain blocking allows you to restrict access to Internet sites by blocking access to those sites based ona word or a text string contained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to Websites based on the site s Domain Name The Domain Name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Note The Domain blocking feature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For example if you enter example com as a Domain any site that contains example com will be blocked Generally you do not want to include www ina Domain Name since doing so limits the blocking to only the site that matches that Domain Name exactly For instance if you enter www example com into the list only the one site that matches that name exactly will be blocked Consequently if you do not include the www then all sites within and associated
114. ture provide the necessary e mail address information SMTP Mail Server Enter the address domain name or IP address of the Simple Mail Transport Protocol SMTP server you use for outgoing e mail E Mail Address for Alert Logs Enter the e mail address that should receive the logs 85 Manage the Gateway View Log To view the logs complete the following steps 1 Click View Log A new window opens with the log data page Type FirewallLog Description Count ee Occurence Target Source LAN side SYN Flood 4 Thu Jan 01 00 00 54 1970 192 168 0 1 80 64 100 106 97 1332 2 To view a particular log select one of the following options from the Type drop down menu All Access Log Firewall Log VPN Log 3 After the log data is displayed use one of the following options Click the Page Refresh button to update the log 86 Click the Clear button to clear all the information in the current log Click the Previous Page button to go back to the information previously displayed Click the Next Page button to see the next section of the log if available OL 30824 01 OL 30824 01 Manage the Gateway Administration gt Diagnostics Administration diagnostics allow you tocheck the status of your Internet connection by using a Ping test Select the Diagnostics tab to open the Administration Diagnostics page Applications Q ee a Ai Saue enr
115. ufacturer of the residential gateway Hardware Revision Displays the revision of the circuit board design Serial Number Displays the unique serial of the residential gateway 95 Monitor Gateway Status Section Field Description MAC Address CM MAC Address Displays the CM MAC Address The CM MAC Address is a unique alphanumeric address for the cable modem coaxial interface which is used to connect to the CMTS at the headend A MAC address is a hardware address that uniquely identifies each node of a network Bootloader Revision Displays the boot revision code version Current Software Revision Displays the revision version of the firmware Firmware Name Displays the name of the firmware Firmware Build Time Displays the date and time the firmware was built Cable Modem Status Displays one of the possible current states of the gateway Downstream Channels 1 8 Channels R Displays the power level and the signal to noise ratio of the active downstream channels Upstream Channels 14 Channels Displays the power level of the active upstream channels 96 OL 30824 01 Frequently Asked Questions Frequently Asked Questions OL 30824 01 Q How Do Configure TCP IP Protocol A To configure TCP IP protocol you need to have an Ethernet Network Interface Card NIC with TCP IP communications protocol installed on your system TCP IP is acommunications protocol used toaccess the Internet This section contains
116. urface where a wooden stud is available E If yes go to step 3 E If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go tostep 4 Verify that no cables or wires are connected to the residential gateway Lift the residential gateway into position Slip the large end of both mounting slots located in the back of the residential gateway over the mounting screws and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the residential gateway before you release the unit 25 What Are the Requirements for Telephone Service WhatAre the Requirements for Telephone Service 26 Number of Telephone Devices The RJ 11 telephone style connectors on the residential gateway can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a5 REN load The sum of the R
117. val DTM Interval Fragmentation Threshold RTS Threshold OL 30824 01 OL 30824 01 Setup Security Access Applications Restrictions amp Gaming Administration Status Basic Settings Wirel ecurity MAC Filter Aavaniced Settings DS Settings oS Configure Wireless Settings Log OFF Advanced Wireless N Transmission Rate Aut _ Default Auto CTS Protection Mode Disable Default Disable Beacon Interval 100 OTIM Interval 1 Fragmentation Threshold 2346 RTS Threshold 2347 Default 100 msec Range 1 65535 Default 1 Range 1 255 Default 2346 Range 256 2346 Default 2347 Range 0 2347 Save Settings Cancel Changes Wireless Advanced Settings Page Description Use the descriptions and instructions in the following table toconfigure the advanced wireless settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel 51 Configure Wireless Settings 52 Section Advanced Wireless Field Description N Transmission Rate The rate of data transmission should be set depending on the speed of your Wireless N networking Select from a range of transmission speeds or select Auto to have the device automatically use the fastest possible data rate and enable the Auto Fallback feature Auto Fallback negotiates the best possible connection speed between the device and a wireless client The factory default
118. way default settings Logging in to the Gateway for the First Time The default configuration of the gateway uses IP address 192 168 0 1 If you have connected the gateway correctly and you have properly configured your computer use the following steps to log in to the gateway as an administrator 1 On your PC open the web browser that you prefer to use OL 30824 01 OL 30824 01 2 3 Status About Downstream Channels Upstream Channels How Do Configure My DOCSIS Residential Gateway In the address field enter the following IP address 192 168 0 1 A Status DOCSIS WAN login page similar to the following page opens User Name Password i Online Help Model Vendor Hardware Revision Serial Number MAC Address Bootloader Revision Current Software Revision Firmware Name Firmware Build Time Cable Modem Status Cisco EPC3925 Cisco 1 0 222596078 00 22 3a ce d8 75 2 3 0_R1 epce3925 ESIP 16 v302112911 091029 epe3925 ESIP 16 v302r12911 091029 bin Oct 29 2009 15 48 04 Operational Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Channel 6 Channel 7 Channel 8 Power Level 17 1 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv Signal to Noise Ratio 33 9 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv 0 0 dBmv Channel 1 Channel 2 Channel 3 Channel 4 Power Level 41 0 dBmv 0 0 dBmv
119. wireless client with the gateway Press the Wi Fi Protected Setup software button on the client side at the same time as the Wi Fi Protected Setup button is pushed on the gateway The connection will be automatically set up 42 OL 30824 01 OL 30824 01 Configure Wireless Settings Section Field Description WPS Setup Using Your Wi Fi Adapter PIN Option 2 This is the most secure option to register a wireless client with the gateway You need the Wi Fi Protected Setup PIN number which is found in the client Wi Fi Protected Setup utility After entering the client s Wi Fi Protected Setup PIN number you can then connect to the gateway WPS Setup Using the Gateway PIN Option 3 Note the gateway s Wi Fi Protected Setup PIN number that is displayed on the Wi Fi Protected Setup page Click the Register button in Option 3 then using any Wi Fi Protected Setup client utility or Microsoft Vista enter the gateway s Wi Fi Protected Setup PIN number into the client device to complete registration Wireless Configuration Manual Page Example Access Applications Restrictions amp Gaming Administration Status Log OFF Setup Security Basic Seniigs Wireless Security MAC Filter Advanced Settings WDS Settings Gos Basic Settings Wireless Network Enable Disable Wireless Configuration Manual Wi Fi Protected Setup Network Mode BGN Mixed Y Radio Band Enabled 2 4GHz V Channel Width Standard 20 MHz Cha
120. y Asked Questions Renewing the IP Address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcefg in the Open field and click OK to execute the winipcfg command The IP Configuration window opens 3 Click the down arrow tothe right of the top field and select the Ethernet adapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Q What ifl don tsubscribe to cable TV A If cable TV is available in your area data service may be made available with or wit
121. ying signal repeaters Make sure the channel settings are the same for all WDS enabled devices Select the WDS Settings tab to open the Wireless WDS Settings page Use this page to configure the WDS settings Access Applications Setup vess Security Restrictions amp Gaming Administration Status Log OFF Basic Settings Wireless Security MAC Filter Advanced Settings ADS Senmgsi CoS WDS MAC Address 00 22 CE 7B D9 EC 0 Allow wireless signal to be repeated by a repeater Remote Access Point s MAC Address MAC 1 MAC 2 MAC 3 Save Settings Cancel Changes Wireless WDS Settings Page Description Use the descriptions and instructions in the following table toconfigure the wireless distribution system settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description WDS WDS MAC Address Displays the WDS MAC Address or BSSID of your gateway access point Allow Wireless Signal To Be Repeated by a Repeater Check this box to allow a wireless client to connect to a repeater and route traffic between the wireless client and arepeater Amaximum of 3 repeaters are allowed Remote Access Point s MAC Address MAC 1 through 3 Use the three fields MAC 1 2 and 3 to enter the MAC address of the repeaters 54 OL 30824 01 OL 30824 01 Configure Wireless Settings Wireless gt QoS Quality of Service QoS

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