Service Source Troubleshooting
Contents
1. Make sure base station is physically connected to phone line cable modem DSL modem or LAN with internet access For AirPort Dual Ethernet try connecting to the other Ethernet port on the base station Check that base station is turned on and in range of computer This is covered in Network connection becomes unavailable section Verify that ISP uses standard PPP protocols only for dialup ISP Check that computer s TCP IP control panel is set correctly e In OS X choose AirPort in the Show pop up menu n the Network pane of System Preferences e In OS 9 open the TCP IP control panel choose Configurations from the File menu and select AirPort If client is supposed to get IP address via DHCP check address in TCP IP If address begins with 169 254 then address is not coming from the base station Check DNS address by putting TCP IP control panel into Basic user mode Internet browser cannot load requested Web page 1 Wait until AirPort Base Station has finished connecting and then go to the Web page In OS X monitor connection with Internet Connect application In OS 9 use AirPort application to monitor connection If using dialup connection configure base station to dial automatically e Open AirPort Admin Utility select base station click Configure e Click checkbox in Internet panel to select Automatically dial e Connect to Internet using Internet Connect application n OS X or AirPort appli2. Service Source Troubleshooting AirPort 2001 Apple Computer Inc All rights reserved General Information Overview AirPort is a local area network LAN solution for wireless communication among multiple computers Instead of using cables and wires AirPort transfers data between computers via radio waves Through AirPort networks users can gain access to the Internet send and receive e mail share files play multi player games and perform other network activities The AirPort product line includes the AirPort Base Station AirPort Software Base Station and AirPort Card The AirPort products are available for iBook PowerBook G4 iMac and Power Mac G4 computers except the Power Mac G4 PCI Graphics version Other third party wireless solutions are available through the Apple Store for older PowerBook G3 products dir Port Card dir Port Base Station General Information AirPort Troubleshooting 1 AirPort Networks Users can set up three different types of wireless AirPort networks Computer to Computer When two or more computers equipped with AirPort Cards are within a 50 meter 168 foot range of each other they can use the cards to communicate directly This is known as a computer to computer AirPort connection and can be used to transfer files and play multiplayer network games This type of network does not however provide built in security Click the image below for a grap
3. also available for these products Additional AirPort Information For more information on AirPort technology and products see AppleCare Knowledge Base article 58414 AirPort Wireless Communications FAQ General Information AirPort Troubleshooting 5 Symptom Charts How to Use the Symptom Charts The Symptom Charts included in this chapter will help you diagnose specific symptoms related to the product Because cures are listed on the charts in the order of most likely solution try the cures in the order presented Verify whether or not the product continues to exhibit the symptom If the symptom persists try the next cure Note If you have replaced a module reinstall the original module before you proceed to the next cure Important The symptoms covered here can occur with both the original AirPort and the AirPort Dual Ethernet unless noted otherwise 6 AirPort Troubleshooting Symptom Charts AirPort Setup Assistant AirPort Setup Assistant says proper AirPort hardware was not detected 1 Make sure computer has AirPort Card installed 2 Shut down computer and make sure AirPort antenna is properly connected to AirPort Card 3 Shut down computer and make sure that AirPort Card is fully inserted in card carrier AirPort Base Station All AirPort Base Station LEDs are off 1 Verify that one end of the power adapter is connected to an operating AC outlet and the other end is securely attached to the
4. power port on the AirPort Base Station 2 Check for normal operation as follows Note The three LEDs on the AirPort Base Station provide feedback and status for example on the original AirPort Base Station e normal wireless operation left LED flashes green power on middle LED steady green e driver start up right LED steady amber Note The three LEDs on the AirPort Base Station provide feedback and status for example on the AirPort Base Station Dual Ethernet e normal wireless operation left LED flashes green power on middle LED steady green e driver start up right LED flashes green 3 For diagnostic help interpreting the color and blinking of the LEDs on the AirPort Base Station e for the original AirPort Base Station refer to AppleCare Knowledge Base article 58508 AirPort Base Station LED Behavior e for the AirPort Base Station Dual Ethernet refer to the user manual Setting Up the AirPort Base Station AirPort Setup Assistant Symptom Charts AirPort Troubleshooting 7 AirPort connection is slow 1 Move computer closer to AirPort Base Station 2 Too many users are accessing network at the same time causing heavy network traffic To improve network connection speed add additional AirPort Base Stations 3 For the original AirPort Base Station use the AirPort Utility AirPort Admin Utility Optimize Placement option to check signal strength and noise level of clients connected to th
5. If encryption is turned on enter new password for AirPort network Click OK and the base station restarts to load new settings Computer to Computer Connection Cannot access other computers 1 2 3 4 Make sure that other computers are in range Try repositioning computer to reduce possible interference Check that other computers are set up for computer to computer connection Make sure that a network accessible service is active on the computers For example file sharing and personal web sharing Network Connections Cannot connect to network 1 2 3 Verify that network password is correct Make sure Caps Lock key is not engaged Check with network administrator User may not be authorized to access network until AirPort ID is entered into Access Control Table for base station No networks visible in Control Strip 1 2 3 4 5 Check that TCP IP or AppleTalk control panel is currently set for AirPort Check that AirPort is turned on in AirPort application Restart the computer Verify that there is a properly configured base station in the vicinity Some networks can be configured as a closed network If the name of the network is known use the Allow selection of closed networks option to enter the network name If name of the network is unknown contact network administrator 10 AirPort Troubleshooting Computer to Computer Connection Symptom Internet Access Cannot access Internet 1
6. cation in OS 9 to open Web browser Internet Access Symptom Charts AirPort Troubleshooting 11 AirPort Software Base Station Cannot access software base station 1 If other clients do not detect network check that base station computer sleep settings are set so that computer never goes to sleep Make sure that software base station is turned on and plugged into a working electrical outlet Note The software base station is not included with OS X Verify that computer is in range of software base station and that AirPort is turned on Note The typical range for AirPort communication is 150 feet 45 meters in any direction Verify that antenna is securely connected to AirPort Card Something might be blocking or interfering with the base station wireless signal Or move the computer that is running the software base station to a different location Restart the computer 12 AirPort Troubleshooting AirPort Software Base Station Symptom Charts
7. d as follows e In OS X choose AirPort in the Show pop up menu on the Network pane of System Preferences and set Configure pop up menu to Using DHCP In OS 9 set Connect via pop up menu of TCP IP control panel to AirPort and set Configure pop up menu to Using DHCP Server 2 Insert a straightened paperclip into the reset button Press and hold the reset button for one full second Important The middle LED flashes green in reset mode Changes must be made within five minutes of pressing the reset button If changes are not made in time press the reset button again Note Reset button is on underside of AirPort Base Station for original AirPort Reset button is beside Ethernet LAN port for AirPort Dual Ethernet Reset Button on original AirPort Base Station Reset Button on AirPort Base Station Dual Ethernet Ethernet WAN Port Ethernet LAN Port AirPort Base Station Symptom Charts AirPort Troubleshooting 9 Use the AirPort status icon in the menu bar of OS X or AirPort Control Strip module in OS 9 to select network created by base station network name does not change Open AirPort Admin Utility Select base station and click Configure In dialog box that appears these are the change options e IP address Unless ISP or system administrator provided new address do not change e AirPort Base Station password e Turn on encryption to activate password protection for AirPort network e
8. e AirPort Base Station AirPort Base Station is moved to location on network with a different subnet and communication is lost with the base station 1 Make sure that computer is set to access network from same location on network where AirPort Base Station is moved and that it is in range of base station 2 Make sure computer is set to use AirPort 3 Use AirPort Setup Assistant to reconfigure AirPort Base Station Important If the AirPort Admin Utility was used to turn off Internet Sharing for the base station then the AirPort Setup Assistant cannot be used If Internet Sharing is turned off reset the bas station and enter a new IP address Network connection becomes unavailable 1 Move computer back in range of AirPort Base Station Use AirPort Control Strip module to monitor signal strength of currently selected network 2 Verify that AirPort Base Station is turned on 3 Ensure that the computer has a network selected and is not in Computer to Computer mode 4 Verify that either the TCP IP or the AppleTalk control panels are set to use AirPort as their connection method 8 AirPort Troubleshooting AirPort Base Station Symptom Charts User forgot password to AirPort Base Station For the original AirPort refer to AppleCare Knowledge Base article 58613 AirPort Version 1 2 Base Station Forced Reload For the AirPort Dual Ethernet follow the steps below 1 Make sure TCP IP on computer is configure
9. hic representation of this setup RTE 2 AirPort Troubleshooting General Information AirPort Base Station With the AirPort Base Station users can establish a more permanent and secure wireless network that can also access the Internet In this type of network all communication goes through the base station to up to ten AirPort equipped computers within 168 feet of the station Click the image below for a graphic representation of this setup Pace Users can establish Internet access within the AirPort network by connecting the base station to an existing network that already has Internet access or to a telephone line cable modem or DSL modem This allows multiple wireless users to access the Internet through a single Internet service account The AirPort Base Station provides security for the network through password access control and encryption To log into the AirPort network users must enter a password Data is then transmitted using 40 bit or 128 bit encryption General Information AirPort Troubleshooting 3 AirPort Software Base Station Users can also set up an AirPort network using an AirPort Software Base Station which is a computer equipped with an AirPort Card and special AirPort software This type of network can provide Internet access for multiple AirPort equipped computers and offers limited security through data encryption Click the image below for a graphic representation of this setup
10. pren AirPort Card Specifications Wireless Data Rate 11 megabits per second Mbps maximum with fallback to 5 5 2 and 1 Mbps Range Up to 168 feet 50 meters in a semi open environment an environment such as a large open office that has surfaces that bounce the signal but do not contain the signal as in a closed room Frequency Band 2 4 gigahertz GHz Standards Compliant with 802 11 Direct Sequence Spread Spectrum DSSS 1 and 2 Mbps standard and 802 11HR DSSS 11 Mbps draft standard 4 AirPort Troubleshooting General Information AirPort Setup For more information on setting up a computer to use AirPort refer to the user document About Your AirPort Card or click the icon below FDF i CardManual pdf Card Installation For more information on card installation see the Upgrades chapter of the service manual for the computer in which the card will be installed Repair Strategy The primary repair strategy for AirPort products is advance unit replacement customers may replace defective cards and base stations directly through Apple In addition Apple authorized service providers may replace cards and base stations as whole units To order these service units use the AppleOrder U S only or ARIS Canada only system and refer to the AirPort Service Price Pages Warranty AirPort products are covered under the Apple One Year Limited Warranty in the U S and Canada The AppleCare Protection Plan is
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